COURSE DESIGN

Course Title : COMPUTER SYSTEMS SERVICING NC II

Nominal Duration : 450 hours (Including 120 Hours on the Job Training)

Course Description : This course consists of competencies that must be

possessed to enable to install and configure computers
systems, set-up computer networks and servers and to
maintain and repair computer systems and networks. A
person who has achieved this qualification is competent to be
a Computer Assembler, Computer Service Technician,
Network Technician and Computer Maintenance Technician.

SUMMARY OF COURSE OUTCOMES:

Upon the completion of the course, the trainees/students must be able to:

1. Obtain and convey workplace information

2. Participate in workplace meetings and discussions
3. Complete relevant work related documents
4. Describe and identify team role and responsibility in a team.
5. Describe work as a team member
6. Integrate personal objectives with organizational goals
7. Set and meet work priorities
8. Maintain professional growth and development
9. Identify hazards and risks
10. Evaluate hazards and risks
11. Control hazards and risks
12. Maintain OHS awareness
13. Assess quality of received materials
14. Assess own work
15. Engage in quality improvement
16. Plan and prepare for task to be taken undertaken
17. Input data into computer
18. Access information using computer
19. Produce output/ data using computer system
20. Use basic functions of a www-browser to locate information
21. Maintain computer equipment and systems
22. Plan and prepare for tasks to be undertaken
23. Prepare hand tools
24. Use appropriate hand tools and test equipment
25. Maintain hand tools
26. Select measuring instruments
27. Carry out measurements and calculation
28. Maintain measuring instruments
29. Identify different kinds of technical drawings
30. Interpret technical drawing
31. Prepare/make changes to electrical/electronic schematics and drawings
32. Store technical drawings and equipment /instruments

CBC Computer Systems Servicing NC II -1-

 33. Plan and prepare for termination/connection of electrical wiring/electronics circuits
34. Terminate/connect electrical wiring/electronic circuits
35. Test termination/ connections of electrical wiring/electronics circuits
36. Determine criteria for testing electronics components
37. Plan an approach for component testing
38. Test components
39. Evaluate the testing process
40. Assemble computer hardware
41. Install operating system and drivers for peripherals/ devices.
42. Install the computer application software
43. Conduct testing and documentation
44. Install network cables
45. Set network configuration
46. Set router/Wi-Fi/ wireless access point/repeater configuration
47. Inspect and test the configured computer networks
48. Set-up user access
49. Configure network services
50. Perform testing, documentation and pre-deployment practices
51. Plan and prepare for maintenance and repair
52. Maintain computer systems and networks
53. Diagnose faults of computer systems
54. Rectify/correct defects in computer systems
55. Inspect and test the computer systems and networks

Entry Requirements:

Candidate/trainee must possess the following qualifications:

 Able to communicate both oral and written
 Physically and mentally fit.
 With good moral character.
 at least completed the 10-year basic education
 Can perform basic mathematical and logical computations.
 Analytical and logical thinking

CBC Computer Systems Servicing NC II -2-

 RESOURCES:

TOOLS* EQUIPMENT* MATERIALS

QTY QTY QTY
10pcs Screwdriver (standard) 26 units Desktop Computer 400 pcs. RJ 45
10pcs Screwdriver (Philips) 10 Laptop computer/Netbook 25 pcs. Modular box (RJ45)
10pcs Long nose pliers 10 Computers for server 20 pcs. Raceway or Slotted PVC
1.5” x 1.5” x 48”
10pcs Mechanical pliers 10 Server cabinet/Frame 1 box UTP cable
10pcs Allen wrench 20 pcs Patch panel (48-ports) 1 can Contact cleaner
10pcs Crimping tools 10 sets Working tables 1 piece Whiteboard
10pcs Soldering iron 1 unit Internet subscription (at 1 lot Fastener
least 2 MBPS)

10pcs Solder sucker 10 units Uninterruptible Power 1 spool Filler (lead-free)

Supply (UPS)
5pcs Wire stripper 10 unit Hub / Switch 8 pcs Fiber optic cable 2
meters (terminated)
1 unit Portable electric hand drill 2 units Managed switch INSTALLER/SOFTWARE**

1 set Drill bit 1 Network controller 26 Desktop OS (license for

proprietary software)
5 sets Precision screw drivers 11 ADSL Router with Wi-Fi 10 Network OS (license for
proprietary software)
10pcs Anti-static devices 10 Wireless Access Point 26 Office productivity
software (license for
proprietary software)
5pcs Flash light/Head mounted 1 unit PC Video camera 26 Anti-virus (license for
light proprietary software)
2 units External optical drive 5 Disk utility software
1 unit USB External HD 5 Virtualization software
(license for proprietary
software)
1 unit Network External HD 5 Disk creator software
1 unit scanner 5 Disk image software
1 unit USB printer RESOURCES / MANUALS

1 unit Network printer 26 pieces Motherboard’s manual

and installer
11 Flash disk / Memory stick 10 pieces Device driver installer
pieces
10 units Electronic tester VOM 1 lot Assorted Computer book,
PC Magazines and
journals
5 units LAN Cable tester
* Minimum quantity recommended for a Class size of 25 trainees
** For free Open source systems users - Institutions should own at least one (1) valid license for the following: Desktop OS, Network OS, Office
Productivity Software and Antivirus.

CBC Computer Systems Servicing NC II -3-

COURSE STRUCTURE:

BASIC COMPETENCIES
(40 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey workplace 8 hours
workplace workplace information
communication communication 1.1.2 Complete relevant work-related
document
1.1.3 Participate in workplace
meeting and discussion
2. Work in a team 2.1 Working in a 2.1.1 Describe and identify team role 8 hours
environment team and responsibility
environment 2.1.2 Describe work as a team
member
3. Practice career 3.1 Practicing career 3.1.1 Integrate personal objectives 8 hours
professionalism professionalism with organizational goals.
3.1.2 Set and meet work priorities.
3.1.3 Maintain professional growth
and development.
4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks. 16 hours
occupational occupational 4.1.2 Evaluate hazards and risks.
health and safety health and 4.1.3 Control hazards and risks.
procedures safety procedure 4.1.4 Maintain occupational health
and safety awareness.

COMMON COMPETENCIES
(80 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Apply quality 1.1 Applying quality 1.1.1 Assess quality of received 8 hours
standards standards materials
1.1.2 Assess own work
1.1.3 Engage in quality improvement
2. Perform 2.1 Performing 2.1.1 Plan and prepare for tasks to 8 hours
computer computer be undertaken
operations operations 2.1.2 Input data into computer
2.1.3 Access information using
computer
2.1.4 Produce output/datd using
computer system
2.1.5 Use basic functions of a web
browser to locate information
2.1.6 Maintain computer equipment
and systems

CBC Computer Systems Servicing NC II -4-

 Units of Nominal
Module Title Learning Outcomes
Competency Duration
3. Perform 3.1 Performing 3.1.1 Select measuring instruments 16 hours
mensuration mensuration and 3.1.2 Carry out measurements and
and calculation calculation calculation
3.1.3 Maintain measuring
instruments
4. Prepare and 4.1 Preparing and 4.1.1 Identify different kinds of 16 hours
interpret interpreting technical drawings
technical technical 4.1.2 Interpret technical drawing
drawing drawing 4.1.3 Prepare/make changes on
electrical/electronic
schematics and drawings
5. Use hand tools 5.1 Using hand tools 5.1.1 Plan and prepare for tasks to 8 hours
be undertaken
5.1.2 Prepare hand tools
5.1.3 Use appropriate hand tools
and test equipment
5.1.4 Maintain hand tools
6. Terminate and 6.1 Terminating and 6.1.1 Plan and prepare for 8 hours
connect connect termination/connection of
electrical wiring electrical wiring electrical wiring/electronics
and electronics and electronics circuits
circuit circuit 6.1.2 Terminate/connect
wiring/electronic circuits
6.1.3 Test termination/connections
of electrical wiring/electronics
circuits
7. Test electronic 7.1 Testing electronic 7.1.1 Determine criteria for testing 16 hours
components components electronics components
7.1.2 Plan an approach for component
testing
7.1.3 Test components
7.1.4 Evaluate the testing process

CORE COMPETENCIES
(210 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Install and 1.1 Installing 1.1.1 Assemble computer hardware 75 hours
configure computer
1.1.2 Prepare installer
computer systems and
systems networks 1.1.3 Install operating system and
drivers for peripherals/ devices.
1.1.4 Install the computer application
software
1.1.5 Conduct testing and
documentation
2. Set-up computer 2.1 Setting-up 2.1.1 Install network cables 45 hours
networks computer
2.1.2 Set network configuration

CBC Computer Systems Servicing NC II -5-

 Units of Nominal
Module Title Learning Outcomes
Competency Duration
networks 2.1.3 Set router/Wi-Fi/ wireless
access point/repeater
configuration
2.1.4 Inspect and test the configured
computer networks
3. Set-up Computer 3.1 Setting up 3.1.1 Set-up user access 45 hours
Servers computer servers
3.1.2 Configure network services
3.1.3 Perform testing, documentation
and pre-deployment practices
4. Maintain and 4.1 Maintaining 4.1.1 Plan and prepare for 45 hours
repair computer computer maintenance and repair
systems and systems and
4.1.2 Maintain computer systems and
networks networks
networks
4.1.3 Diagnose faults of computer
systems
4.1.4 Rectify/correct defects in
computer systems
4.1.5 Inspect and test the computer
systems and networks

On-the-Job Training (OJT) 120 hours

METHODOLOGIES
 Lecture
 Demonstration
 Self-paced instruction
 Group discussion
 Project Method
 Industry tour, seminar/immersion, on-the-job training
 Viewing multimedia

ASSESSMENT METHODS:
 Written/Oral examination
 Practical demonstration/exam
 Observation & questioning
 Assessment of output product

TRAINERS QUALIFICATION
 Holder of National TVET Trainer’s Certificate (NTTC) Level 1
 Preferably with 2 years relevant job/industry experience

CBC Computer Systems Servicing NC II -6-

COMPETENCY ANALYSIS
This table reflects the number of modules develop in a particular unit of competency
No. of Total
Units of Competency Modules

BASIC
1 1
1. Participate in workplace communication
2. Work in a team environment 1 1
3. Practice career professionalism 1 1
4. Practice occupational heath and safety procedure 1 1
COMMON

1. Apply Quality Standards 1 1

2. Perform computer operations 1 1
3. Perform Mensuration and calculation 1 1

1 1
4. Prepare and interpret technical drawing

1 1
5. Use Hand Tools

6. Terminate and connect electrical wiring and electronic 1 1

circuits

7. Test Electronic components 1 1

CORE
1 1
1. Install and configure computer systems
2. Set-up computer networks 1 1
3. Set-up computer servers 1 1
4. Maintain and repair computer systems and networks 1 1
On-the-job training

14 14

CBC Computer Systems Servicing NC II -7-

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to obtain, interpret and convey information in
response to workplace requirements.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Obtain and convey workplace information

LO2. Complete relevant work related documents.

LO3. Participate in workplace meeting and discussion.

CBC Computer Systems Servicing NC II -8-

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

ASSESSMENT CRITERIA:

1. Specific relevant information is accessed from appropriate sources.

2. Effective questioning, active listening and speaking skills are used to gather and
convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are identified
and followed.
6. Defined workplace procedures for the location and storage of information are
used.
7. Personal interaction is carried out clearly and concisely.

CONTENTS:

 Parts of speech
 Sentence construction
 Effective communication

CONDITIONS:

The students/trainees must be provided with the following:

 Writing materials (pen & paper)

 References (books)
 Manuals

METHODOLOGIES:

 Group discussion
 Interaction
 Lecture
 Reportorial

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

CBC Computer Systems Servicing NC II -9-

L02. COMPLETE RELEVANT WORK RELATED DOCUMENTS

ASSESSMENT CRITERIA:

1. Ranges of forms relating to conditions of employment are completed accurately

and legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical processes are used for routine calculations.
4. Errors in recording information on forms/ documents are identified and rectified.
5. Reporting requirements to superior are completed according to enterprise
guidelines.

CONTENTS:

 Basic mathematics
 Technical writing
 Types of forms

CONDITIONS:

The students/trainees must be provided with the following:

 Paper
 Pencils/ball pen
 Reference books
 Manuals

METHODOLOGIES:

 Group discussion
 Interaction
 Lecture

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

CBC Computer Systems Servicing NC II - 10 -

LO3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

ASSESSMENT CRITERIA:

1. Team meetings are attended on time.

2. Own opinions are clearly expressed and those of others are listened to without
interruption.
3. Meeting inputs are consistent with the meeting purpose and established
protocols.
4. Workplace interaction are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures.
5. Questions about simple routine workplace procedures and matters concerning
conditions of employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.

CONTENTS:

 Sentence construction
 Technical writing
 Recording information

CONDITIONS:

The students/trainees must be provided with the following:

 Paper
 Pencils/ball pen
 References (books)
 Manuals

METHODOLOGIES:

 Group discussions
 Interaction
 Lecture

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

CBC Computer Systems Servicing NC II - 11 -

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills, and attitudes
required to relate in a work based environment.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Describe and identify team role and responsibility in a team.

LO2. Describe work as a team member.

CBC Computer Systems Servicing NC II - 12 -

LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM

ASSESSMENT CRITERIA:

1. Role and objective of the team is identified.

2. Team parameters, relationships and responsibilities are identified.
3. Individual role and responsibilities within team environment are identified.
4. Roles and responsibilities of other team members are identified and recognized.
5. Reporting relationships within team and external to team are identified.

CONTENTS:

 Team role.
 Relationship and responsibilities
 Role and responsibilities with team environment.
 Relationship within a team.

CONDITIONS:

The students/trainees must be provided with the following:

 Standard operating procedure (SOP) of workplace

 Job procedures
 Client/supplier instructions
 Quality standards
 Organizational or external personnel

METHODOLOGIES:

 Group discussion/interaction
 Case studies
 Simulation

ASSESSMENT METHODS:

 Written test
 Observation
 Simulation
 Role playing

CBC Computer Systems Servicing NC II - 13 -

LO2. DESCRIBE WORK AS A TEAM MEMBER

ASSESSMENT CRITERIA:

1. Appropriate forms of communication and interactions are undertaken.

2. Appropriate contributions to complement team activities and objectives were
made.
3. Reporting using standard operating procedures followed.
4. Development of team work plans based from role team were contributed.

CONTENTS:

 Communication process
 Team structure/team roles
 Group planning and decision making

CONDITIONS:

The students/trainees must be provided with the following:

 SOP of workplace
 Job procedures
 Organization or external personnel

METHODOLOGIES:

 Group discussion/interaction
 Case studies
 Simulation

ASSESSMENT METHODS:

 Observation of work activities

 Observation through simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 14 -

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes in
promoting career growth and advancement, specifically to
integrate personal objectives with organizational goals set
and meet work priorities and maintain professional growth
and development.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities

LO3. Maintain professional growth and development

CBC Computer Systems Servicing NC II - 15 -

LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS

ASSESSMENT CRITERIA:

1. Personal growth and work plans towards improving the qualifications set for
professionalism are evident.
2. Intra and interpersonal relationship in the course of managing oneself based on
performance evaluation is maintained.
3. Commitment to the organization and its goal is demonstrated in the performance
of duties.
4. Practice of appropriate personal hygiene is observed.
5. Job targets within key result areas are attained.

CONTENTS:

 Personal development-social aspects: intra and interpersonal development

 Organizational goals
 Personal hygiene and practices
 Code of ethics

CONDITIONS:

The students/ trainees must be provided with the following:

 Workplace
 Code of ethics
 Organizational goals
 Hand outs and Personal development-social aspects
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive -lecture
 Simulation
 Demonstration
 Self paced instruction

ASSESSMENT METHODS:

 Role play
 Interview
 Written examination

CBC Computer Systems Servicing NC II - 16 -

LO2. SET AND MEET WORK PRIORITIES

ASSESSMENT CRITERIA:

1. Competing demands to achieve personal, team and organizational goals and

objectives are prioritized.
2. Resources are utilized efficiently and effectively to manage work priorities and
commitments.
3. Practices and economic use and maintenance of equipment and facilities are
followed as per established procedures.
4. Job targets within key result areas are attained.

CONTENTS:

 Organizational key result areas (KRA)

 Work values and ethical standards
 Company policies on the use and maintenance of equipment

CONDITIONS:

The students/ trainees must be provided with the following

 Hand outs on
- Organizational KRA
- Work values and ethics
- Company policies and standards
- Sample job targets
 Learning guides
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive lecture
 Group discussion
 Structured activity
 Demonstration

ASSESSMENT METHODS:

 Role play
 Interview
 Written examination

CBC Computer Systems Servicing NC II - 17 -

LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

ASSESSMENT CRITERIA:

1. Training and career opportunities relevant to the job requirements are identified
and availed.
2. Licenses and/or certifications according to the requirements of the qualifications
are acquired and maintained
3. Fundamental rights at work including gender sensitivity are manifested/ observed
4. Training and career opportunities based on the requirements of industry are
completed and updated.

CONTENTS:

 Qualification standards
 Gender and development (GAD) sensitivity
 Professionalism in the workplace
 List of professional licenses

CONDITIONS:

The students/trainees must be provided with the following

 Quality standards
 GAD handouts
 videos on professionalism in the workplace
 Professional licenses samples

METHODOLOGIES:

 Interactive lecture
 Film viewing
 Role play/simulation
 Group discussion

ASSESSMENT METHODS:

 Demonstration
 Interview
 Written examination
 Portfolio assessment

CBC Computer Systems Servicing NC II - 18 -

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to comply with the regulatory and organizational
requirements for occupational health and safety such as
identifying, evaluating and maintaining occupational health
and safety (OHS) awareness.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Identity hazards and risks

LO2. Evaluate hazards and risks

LO3. Control hazards and risks

LO4. Maintain occupational health and safety awareness

CBC Computer Systems Servicing NC II - 19 -

LO1. IDENTIFY HAZARDS AND RISKS

ASSESSMENT CRITERIA:

1. Workplace hazards and risks are identified and clearly explained.

2. Hazards/risks and its corresponding indicators are identified in with the company
procedures.
3. Contingency measures are recognized and established in accordance with
organizational procedures.

CONTENTS:

 Hazards and risks identification and control

 Organizational safety and health protocol
 Threshold limit value (TLV)
 OHS indicators

CONDITIONS:

The students/trainees must be provided with the following:

 Workplace
 Personal protective equipment (PPE)
 Learning guides
 Hand-outs
- Organizational safety and health protocol
- OHS indicators
- Threshold limit value
- Hazards/risk identification and control
 Slides presentation/videos

METHODOLOGIES:

 Interactive -lecture
 Simulation
 Symposium
 Group dynamics

ASSESSMENT METHODS:

 Situation analysis
 Interview
 Practical examination
 Written examination

CBC Computer Systems Servicing NC II - 20 -

LO2. EVALUATE HAZARDS AND RISKS

ASSESSMENT CRITERIA:

1. Terms of maximum tolerable limits are identified based on threshold limit values
(TLV)
2. Effects of hazards are determined.
3. OHS issues and concerns are identified in accordance with workplace
requirements and relevant workplace OHS legislation.

CONTENTS:

 TLV table
 Philippine OHS standards
 Effects of hazards in the workplace
 Ergonomics
 ECC Regulations

CONDITIONS:

The students/trainees must be provided with the following

 Hand outs on
- Philippine OHS standards
- Effects of hazards in the workplace
- Ergonomics
- ECC regulations
 TLV table
 Slides presentation/videos

METHODOLOGIES:

 Interactive lecture
 Situation analysis
 Symposium
 Film viewing
 Group dynamics

ASSESSMENT METHODS:

 Interview
 Written examination
 Simulation

CBC Computer Systems Servicing NC II - 21 -

LO3. CONTROL HAZARDS AND RISKS

ASSESSMENT CRITERIA:

1. OHS procedures for controlling hazards and risk are strictly followed.
2. Procedures in dealing with workplace accidents, fire and emergencies are
followed in accordance with the organization’s OHS policies.
3. Personal protective equipment (PPE) is correctly used in accordance with
organization’s OHS procedures and practices.
4. Procedures in providing appropriate assistance in the event of workplace
emergencies are identified in line with the established organizational protocol.

CONTENTS:

 Safety regulations
- Clean air act
- Electrical and fire safety code
- Waste management
- Disaster preparedness and management
 Contingency measures and procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Hand outs on
- Safety Regulations
- Clean air act
- Electrical and fire safety code
- Waste management
- Disaster preparedness and management
- Contingency measures and procedures
 OHS personal records
 PPE
 Slides presentation/videos

METHODOLOGIES:
 Interactive lecture
 Symposium
 Film viewing
 Group dynamics
 Self-paced instruction

ASSESSMENT METHODS:
 Written examination
 Interview
 Case/situation analysis
 Simulation

CBC Computer Systems Servicing NC II - 22 -

LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS

ASSESSMENT CRITERIA:

1. Procedures in emergency related drill are strictly followed in line with the
established organization guidelines and procedures.
2. OHS personal records are filled up in accordance with workplace requirements.
3. PPE are maintained in line with organization guidelines and procedures.

CONTENTS:

 Operational health and safety procedure, practices and regulations

 Emergency-related drills and training

CONDITIONS:

The students/trainees must be provided with the following

 Workplace
 PPE
 OHS personal records
 Slides presentation/videos
 Health record

METHODOLOGIES:

 Interactive lecture
 Simulation
 Symposium
 Film viewing
 Group dynamics

ASSESSMENT METHODS:

 Demonstration
 Interview
 Written examination
 Portfolio assessment

CBC Computer Systems Servicing NC II - 23 -

COMMON COMPETENCIES

UNIT OF COMPETENCY : APPLY QUALITY STANDARDS

MODULE TITLE : APPLYING QUALITY STANDARDS

MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and
values needed to apply quality standards in the workplace.
The unit also includes the application of relevant safety
procedures and regulations, organization procedures and
customer requirements.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Assess quality of received materials

LO2. Assess own work

LO3. Engage in quality improvement

CBC Computer Systems Servicing NC II - 24 -

LO1. ASSESS QUALITY OF RECEIVED MATERIALS

ASSESSMENT CRITERIA:

1. Work instruction obtained and work carried out in accordance with standard
operating procedures.
2. Received materials checked against workplace standards and specifications.
3. Faulty materials related to work are identified and isolated
4. Faults and any identified causes recorded and or reported to the supervisor
concerned in accordance with workplace procedures
5. Faulty materials are replaced in accordance with workplace procedures

CONTENTS:

 Reading skills required to interpret work instruction

 Workplace standards and specifications
 Procedures in obtaining and carrying out work instructions
 Quality checking procedures
 Fault identification and reporting
 Safety and environmental aspects of production process
 Carry out work in accordance with policies and procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Work instructions
 Manuals (operation manual of the company/manufacturer’s instruction/service
manual)
 Company/workplace standards and specifications

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 25 -

LO2. ASSESS OWN WORK

ASSESSMENT CRITERIA:

1. Documentation relative to quality within the company identified and used

2. Completed work checked against workplace standards and specifications
3. Errors are identified and isolated
4. Information on the quality and other indicators of production procedures recorded
in accordance with workplace procedures
5. In cases of deviation from specific quality standards, causes documented and
reported in accordance with the workplace’s standard operating procedures.

CONTENTS:

 Communication skills needed to interpret and apply defined work procedures

 Identifying errors (deviation from customer and or organization requirements)

CONDITIONS:

The students/trainees must be provided with the following:

 Organization work procedures

 Manufacturer’s Instruction Manual
 Customer requirements
 Other forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 26 -

LO3. ENGAGE IN QUALITY IMPROVEMENT

ASSESSMENT CRITERIA:

1. Process improvement procedures participated in relative to workplace

assignment
2. Work carried out in accordance with process improvement procedures
3. Performance of operation or quality of product of service to ensure customer
satisfaction monitored

CONTENTS:

 Relevant production processes, materials and products

 Safety and environmental aspects of production processes
 Critical thinking
 Quality improvement processes

CONDITIONS:

The students/trainees must be provided with the following:

 Organization work procedures

 Manufacturer’s Instruction Manual
 Customer requirements
 Other forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 27 -

UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS

MODULE TITLE : PERFORMING COMPUTER OPERATIONS

MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and
values needed to perform computer operations which
include inputting, accessing, producing, and transferring data
using the appropriate hardware and software.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Plan and prepare for tasks to be taken/undertaken

LO2. Input data into computer

LO3. Access information using computer

LO4. Produce output/data using computer systems

LO5. Use basic functions of a Web browser to locate information

LO6. Maintain computer equipment and systems

CBC Computer Systems Servicing NC II - 28 -

LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN

ASSESSMENT CRITERIA:

1. Requirements of tasks determined in accordance with the required output

2. Appropriate hardware and software selected according to task assigned and
required outcome
3. Task planned to ensure that OH and S guidelines and procedures followed
4. Client-specific guidelines and procedures followed
5. Required data security guidelines applied in accordance with existing procedures

CONTENTS:

 Reading and comprehension skills required to interpret work instructions and to

interpret basic user manuals
 OH and S principles and responsibilities
 Main types of computers and basic features of different operating systems
 Main parts of a computer
 Storage devices and basic categories of memory
 Relevant types of software
 General security, privacy legislation and copyright

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 29 -

LO2. INPUT DATA INTO COMPUTER

ASSESSMENT CRITERIA:

1. Data entered into the computer using appropriate program/application in

accordance with company procedure
2. Accuracy of information checked and information saved in accordance with
standard operating procedures
3. Inputted data stored in storage media according to requirements
4. Work performed within ergonomic guidelines

CONTENTS:

 Relevant types of software

 Communication skills to identify lines of communication, request advice, follow
instructions and receive feedback
 Storage devices and basic categories of memory
 Basic ergonomics of keyboard and computer user

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 30 -

LO3. ACCESS INFORMATION USING COMPUTER

ASSESSMENT CRITERIA:

1. Correct program/application selected based on job requirements

2. Program/application containing the information required accessed according to
company procedures
3. Desktop icons correctly selected, opened and closed for navigation purposes
4. Keyboard techniques carried out in line with OHS requirements for safe use of
keyboards

CONTENTS:

 Relevant types of software

 Business application
 System software
 Basic ergonomics of keyboard and computer user

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program
- Disks

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 31 -

LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM

ASSESSMENT CRITERIA:

1. Entered data processed using appropriate software commands

2. Data printed as required using computer hardware/peripheral devices in
accordance with standard operating procedures
3. Files and data transferred between compatible systems using computer software,
hardware/peripheral devices in accordance with standard operating procedures

CONTENTS:

 Relevant types of software

 Computer peripherals
 Storage devices and basic categories of memory

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- printer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program
- Disks

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 32 -

LO5. USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION

ASSESSMENT CRITERIA:

1. Information requirements for Internet search established

2. Browser launched
3. Search engine loaded
4. Appropriate search criteria and/or URL of site entered
5. Relevant links followed to locate required information
6. Useful pages bookmarked or printed as required

CONTENTS:

 Web surfing
 Web browsers
 Search engines
 URLS and keywords
 Links
 Bookmarking

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program
- Disks
- Paper

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 33 -

LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS

ASSESSMENT CRITERIA:

1. Procedures for ensuring security of data, including regular back-ups and virus
checks implemented in accordance with standard operating procedures
2. Basic file maintenance procedures implemented in line with standard operating
procedures

CONTENTS:

 Security measures
 Anti-virus software/programs
 File Management

CONDITIONS:

The students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator/UPS
 Learning Materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/Materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 34 -

MODULE TITLE : PERFORMING MENSURATION AND CALCULATION

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and
values needed identify, care, and use measuring
instruments.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Select measuring instruments

LO2. Carry out measurements and calculation

LO3. Maintain measuring instruments

CBC Computer Systems Servicing NC II - 35 -

LO1. SELECT MEASURING INSTRUMENTS

ASSESSMENT CRITERIA:

1. Object or component to be measured identified

2. Correct specifications obtained from relevant source
3. Measuring tools selected in line with job requirements

CONTENTS:

 Types of components and object to be identified

 Knowing the correct specifications of the relevant sources
 Identify the necessary measuring tools in selecting the job requirements
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Try square
 Protractor
 Steel rule
 Taper

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 36 -

LO2. CARRY OUT MEASUREMENTS AND CALCULATION

ASSESSMENT CRITERIA:

1. Appropriate measuring instrument selected to achieve required outcome.

2. Accurate measurements obtained for job.
3. Calculation needed to complete work tasks are performed using the four
fundamentals operations (addition, subtractions, multiplication and division)
4. Calculation involving fractions, percentages, and mixed numbers used to
complete workplace tasks.
5. Instruments read to the limit of accuracy of the tool.

CONTENTS:

 Identifying appropriate measuring instruments to be used.

 Use accurate measurements for the tasks given.
 Using the four fundaments of mathematical operations
 Introducing proper procedure in calculating fractions, percentages, and mixed
numbers to perform in the given tasks.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Torque gauge
 Combination gauge
 Volume
 Area
 Circumference
 Thickness

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 37 -

LO3. MAINTAIN MEASURING INSTRUMENTS

ASSESSMENT CRITERIA:

1. Measuring instruments not dropped to avoid damage.

2. Measuring instruments cleaned before and after using.
3. Proper storage of instruments undertaken according to the manufacturer’s
specifications and standard operating procedures.

CONTENTS:

 Using appropriate instruments tools to avoid damage.

 Proper procedure in cleaning up the workplace before and after using
 Identifying the proper storage of the instruments to be kept that met the
manufacturer’s specifications and standard to avoid damage in mismatching.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Straight edge
 Steel rule
 Displacement
 Inside diameter
 Outside diameter
 Thickness
 Taper
 Out of roundness

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 38 -

UNIT OF COMPETENCY : PREPARE AND INTERPRET TECHNICAL DRAWING

MODULE TITLE : PREPARING AND INTERPRETING TECHNICAL

DRAWING

MODULE DESCRIPTION : This module covers the knowledge, skills and attitude and
values needed to prepare/interpret diagrams, engineering
abbreviation and drawings, symbols and dimensions

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Identify different kinds of technical drawings

LO2. Interpret technical drawing

LO3. Prepare/make changes on electrical/electronic schematics and drawings

CBC Computer Systems Servicing NC II - 39 -

LO1. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS

ASSESSMENT CRITERIA:

1. Correct technical drawing selected according to job requirements

2. Technical drawings segregated in accordance with the types and kinds of
drawings.

CONTENTS:

 Drawing conventions
 Symbols
 Dimensioning conventions
 Markup/notation of drawings

CONDITIONS:

The students/trainees must be provided with the following:

 Schematic diagrams
 Charts
 Block diagrams
 Layout plans
 Location plans
 Process and Instrumentation diagrams
 Loop diagrams
 System control diagrams

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 40 -

LO2. INTERPRET TECHNICAL DRAWING

ASSESSMENT CRITERIA:

1. Components, assemblies or objects recognized as required

2. Dimensions of the key features of the objects depicted in the drawing correctly
identified
3. Symbols used in the drawing identified and interpreted correctly
4. Drawing checked and validated against job requirements or equipment in
accordance with standard operating procedures

CONTENTS:

 Reading skills required to interpret work instructions

 Skills in interpreting electrical / electronic signs and symbols

CONDITIONS:

The students/trainees must be provided with the following:

 Schematic diagrams
 Charts
 Block diagrams
 Layout plans
 Location Plans
 Process and Instrumentation diagrams
 Loop diagrams
 System Control diagrams

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 41 -

LO3. PREPARE/MAKE CHANGES ON ELECTRICAL/ELECTRONIC SCHEMATICS
AND DRAWINGS

ASSESSMENT CRITERIA:

1. Electrical/ Electronic schematic drawn and correctly identified

2. Correct drawing identified, equipment selected and used in accordance with job
requirements

CONTENTS:

 Mathematics
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Components/dividers
 Drawing boards
 Rulers
 T-square
 Calculator

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 42 -

UNIT OF COMPETENCY : USE HAND TOOLS

MODULE TITLE : USING HAND TOOLS

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes on the
safe use, handling and maintenance of tools.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Plan and prepare for tasks to be undertaken

LO2. Prepare hand tools

LO3. Use appropriate hand tools and test equipment

LO4. Maintain hand tools

CBC Computer Systems Servicing NC II - 43 -

LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN

ASSESSMENT CRITERIA:

1. Tasks to be undertaken properly identified.

2. Appropriate hand tools identify
3. Hand tools selected according to the task requirements

CONTENTS:

 Identifying appropriate hand tools

 Identifying tasks
 Selecting appropriate hand tools

CONDITIONS:

The students/trainees must be provided with the following:

 Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers,

pliers, punches
 Wrenches
 files

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 44 -

LO2. PREPARE HAND TOOLS

ASSESSMENT CRITERIA:

1. Appropriate hand tools checked for proper operation and safety

2. Unsafe or faulty tools identified
3. Marked all tools for repair according to standard company procedures

CONTENTS:

 Operation of hand tools

 Function of hand tools
 Common faults of hand tools
 Safety requirements of hand tools
 Preparing tools

CONDITIONS:

The students/trainees must be provided with the following:

 Hand tools for adjusting, dismantling, assembling, finishing, cutting,

 Tool set ( screwdrivers, pliers, punches, wrenches, files)

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 45 -

LO3. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT

ASSESSMENT CRITERIA:

1. Tools used according to tasks undertaken

2. All safety procedures in using tools observed at all times
3. Malfunctions, unplanned or unusual events reported to the supervisor

CONTENTS:

 Function of tools
 Safety requirements of tools
 Proper used of tools
 Creating report for malfunctions, unplanned or unusual events

CONDITIONS:

The students/trainees must be provided with the following:

 Cleaning
 Lubricating
 Tightening
 Simple tool repairs
 Hand sharpening
 Adjustment using correct procedures

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 46 -

LO4. MAINTAIN HAND TOOLS

ASSESSMENT CRITERIA:

1. Tools used according to tasks undertaken

2. Routine maintenance of tools undertaken according to standard operational
procedures, principles and techniques
3. Tools stored safely in appropriate locations in accordance with manufacturers
specifications or standard operating procedures

CONTENTS:

 Maintenance of tools
 Storage of tools
 Standard operational procedures, principles and techniques in maintaining a
tools

CONDITIONS:

The students/trainees must be provided with the following:

 Cleaning
 Lubricating
 Tightening

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 47 -

UNIT OF COMPETENCY : TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT

MODULE TITLE : TERMINATING AND CONNECTING ELECTRICAL WIRING

AND ELECTRONICS CIRCUIT COMPONENT

MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and
values needed to terminate and connect electrical wiring and
electronic circuits.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Plan and prepare for termination/connection of electrical wiring/electronics circuits

LO2. Terminate/connect wiring/electronic circuits

LO3. Test termination/connections of electrical wiring/electronics circuits

CBC Computer Systems Servicing NC II - 48 -

LO1. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL
WIRING/ELECTRONICS CIRCUITS

ASSESSMENT CRITERIA:

1. Materials checked according to specification and tasks

2. Appropriate tools and equipment selected according to tasks requirements
3. Task is planned to ensure OH & S guidelines and procedures followed.
4. Electrical wiring/electronic, circuits correctly prepared for connecting/termination
in accordance with instructions and worksite procedures.

CONTENTS:

 Identified the materials needed to perform the given specification

 Used appropriate tools and equipment as required in the given tasks
 Prior planning to perform the specific guidelines and procedures
 Ensuring the accuracy and correctness of electrical/wiring and electronics
connections to be used and placed in the worksite.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
 Soldering lead
 Toots and equipment
 Pliers
 Personal Protective Equipment
 Goggles

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 49 -

LO2. TERMINATE/CONNECT WIRING/ELECTRONIC CIRCUITS

ASSESSMENT CRITERIA:

1. Safety procedures in using tools observed at all times and appropriate personal
protective equipment used
2. All works undertaken safety in accordance with the workplace and standard
procedures.
3. Appropriate ranges of methods in termination/connection used according to
specifications, manufacturer’s requirements and safety.
4. Correct sequence of operation followed
5. Accessories used adjusted, if necessary
6. Confirm termination/connections undertaken successfully in accordance with job
specification.

CONTENTS:

 Provide necessary safety procedures in using tools and appropriate protective

equipment in the worksite.
 Tasks given are based to standards procedures in accordance with the safety
requirements.
 Identifying appropriate methods in terminating connection are according to
prescribed standards.
 Using proper sequence of operation
 Jobs performance must be in accordance with the standard procedures.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
- Cables
- Soldering lead
- Wires
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
 Personal protective equipment
- Goggles
- Gloves

CBC Computer Systems Servicing NC II - 50 -

 METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 51 -

LO3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL WIRING/ELECTRONICS
CIRCUITS

ASSESSMENT CRITERIA:

1. Testing of all completed termination/connections of electric wiring/electronic

circuits conducted for compliance with specification and regulations using
appropriate procedures and equipment
2. Wiring and circuits checked using specified testing procedures
3. Unplanned events or conditions responded to in accordance with established
procedures.

CONTENTS:

 Using of appropriate tools in testing of the different circuits connected to ensure

the validity and conformity of the connection
 Identify the accurate tools to checked the specified wiring circuits
 Reading skills required to interpret work instruction
 Communication skills
 Responding as compliance with the standard established procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Materials
- Cables
- Soldering lead
- Wires
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
 Personal protective equipment
- Goggles
- Gloves

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHOD:
 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 52 -

QUALIFICATION : COMPUTER SYSTEMS SERVICING NC II

UNIT OF COMPETENCY : TEST ELECTRONIC COMPONENTS

MODULE TITLE : TESTING ELECTRONIC COMPONENTS
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to test electronic components. It includes competencies
in determining the criteria for testing electronics components,
planning an approach for component testing, testing the
components and evaluating the testing process

NOMINAL DURATION : 8 Hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:
LO 1 Determine criteria for testing electronics components
LO 2 Plan an approach for component testing
LO 3 Test components
LO 4 Evaluate the testing process
LO 1 Determine criteria for testing electronic components

ASSESSMENT CRITERIA
1. Work instructions are obtained and clarified based on job order or client
requirements
2. Responsible person is consulted for effective and proper work coordination
3. Data sheets/Application notes are obtained and interpreted based on manufacturer’s
specifications
4. Testing criteria are defined to ensure that components meet technical and quality
requirements
5. Document and communicate testing criteria to relevant personnel

CONTENTS:
1. Communication process in the workplace
2. Principles of electrical/electronics circuits
3. Identifying sources of electricity
4. Identifying conductors and insulators
5. Describing resistance and identify resistors
6. Testing criteria based on company policies and procedures
o controls
o effectiveness
o efficiency
o bug detection
o functionality, including flow
o interoperability
o performance

CBC Computer Systems Servicing NC II - 53 -

 o reliability
o operating parameters
7. Use of test instruments/tools

CONDITIONS:
1. Tools & Equipment
o pliers
o screwdrivers
o wrenches
o hand drills
o hack saw
o hammer
2. Test and measuring tools like VOM, Variable DC Power Supply, oscilloscope
3. Electronic components
4. Working area/bench
5. Assessment rating sheet
6. Reporting forms

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
 Oral questioning
 Written test

LO 2 Plan an Approach for Component Testing

ASSESSMENT CRITERIA
1. Various testing methods are Identified based on types of electronic components
2. Characteristics and appropriateness of testing methods to be used during
development and on completion is determined
3. Testing methods are considered/selected in relation to appropriate testing strategy
4. Plan for testing components is developed at specified points during development
and on completion
5. Required test & measuring instruments and tools are prepared and checked in
accordance with established procedures
6. Records system is established to document testing results, including problems and
faults

CONTENTS:
1. Types of electronic components
a. Passive components
b. Active components
CBC Computer Systems Servicing NC II - 54 -
 c. Dynamic components
d. Hybrid components
2. Testing methods
a. automated
b. debugging
c. inspection
d. platform testing
e. prototyping
3. Testing strategy
a. Passive testing
b. Dynamic testing
c. In-circuit testing
4. Proper Use of test instruments/tools

CONDITIONS:
1. Tools & Equipment
o pliers
o screwdrivers
o wrenches
o hand drills
o hack saw
o hammer
2. Test and measuring tools like VOM, Variable DC Power Supply, oscilloscope
3. Electronic components
4. Working area/bench
5. Assessment rating sheet
6. Reporting forms

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
 Oral questioning
 Written test

LO 3 Test Components

ASSESSMENT CRITERIA:

CBC Computer Systems Servicing NC II - 55 -

 1. Testing methods are applied to ensure that products meet creative, production and
technical requirements
2. Problems and faults detected by testing are recorded and remedial steps taken in
records system is documented
3. Problems and faults detected during testing are resolved in accordance with agreed
project or industry practice
4. Evaluate final products against the previously determined criteria
5. Testing process is documented and summarized evaluation report is submitted to
relevant personnel

CONTENTS:

1. Work safety procedures

2. Supplying different voltage using variable power supply
3. Measuring resistance, current and voltage, capacitance using VOM
4. Observing waveforms and measuring frequency using oscilloscope
5. Generating waveforms in various frequency using function generator
6. Analyzing simple, series and parallel circuits using OHMs law and power law
7. Describing alternating current circuits
8. Identify capacitors, testing
9. Analyzing series/parallel capacitances
10. Characteristics of transformers
11. Identify Inductors, testing
12. Analyzing series/parallel inductors
13. Identify semiconductor diode ,testing
14. Analyzing rectifier circuit
15. Identify bipolar transistor, testing
16. Analyzing amplifier circuit & multi vibrator circuit
17. Analyze digital gate
18. Test logic gate
19. Analyze logic network
20. Analyze sequence circuits

CONDITIONS:
1. Tools & Equipment
o pliers
o screwdrivers
o wrenches
o hand drills
o hack saw
o hammer
2. Test and measuring tools like VOM, Variable DC Power Supply, oscilloscope
3. Electronic components
4. Working area/bench
5. Assessment rating sheet
6. Reporting forms

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction

CBC Computer Systems Servicing NC II - 56 -

  Group discussion
 Project Method

ASSESSMENT METHODS:
 Direct observation
 Practical demonstration
 Oral questioning
 Written test

LO 4 Evaluate the testing process

ASSESSMENT CRITERIA:
1. Testing methods that were successful and those that led to difficulties are identified
based on industry standards
2. Testing process and records system are evaluated based on standard procedures
3. Test results/findings are documented for subsequent components testing.

CONTENTS:
1. Use of Record system for documentation of testing process and results based on
established procedures

CONDITIONS:
1. Tools & Equipment
o pliers
o screwdrivers
o wrenches
o hand drills
o hack saw
o hammer
2. Test and measuring tools like VOM, Variable DC Power Supply, oscilloscope
3. Electronic components
4. Working area/bench
5. Assessment rating sheet
6. Reporting forms

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion
 Project Method

ASSESSMENT METHODS:
 Direct observation

CBC Computer Systems Servicing NC II - 57 -

  Practical demonstration
 Oral questioning
 Written test

CORE COMPETENCIES

UNIT OF COMPETENCY : INSTALL AND CONFIGURE COMPUTER SYSTEMS

MODULE TITLE : INSTALLING AND CONFIGUTING COMPUTER SYSTEMS

CBC Computer Systems Servicing NC II - 58 -

MODULE DESCRIPTION : This module covers the outcomes required in installing
and configuring desktop and workstation computers systems. It
consists of competencies to assemble computer hardware,
install operating system and drivers for peripherals/devices, and
install application software as well as to conduct testing and
documentation.
.

NOMINAL DURATION : 60 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Assemble computer hardware

LO2. Prepare installer

LO3. Install operating system and drivers for peripherals/devices

LO4. Install the computer application software

LO5. Conduct testing and documentation

LO1. Assemble computer hardware

ASSESSMENT CRITERIA:
1. Unit assembly is planned and prepared to ensure OH&S policies and procedures are
followed in accordance with systems requirements
2. Materials necessary to complete the work are identified and obtained in accordance with
established procedures and checked against systems requirements
3. Tools, equipment and testing devices needed to carry out the installation work are
obtained in accordance with established procedures and checked for correct operation
and safety
4. Computer hardware is assembled in accordance with established procedures and
systems requirements
5. Basic-input-output-system (BIOS) configuration is performed in accordance with
hardware requirements.

CONTENTS:
 OHS Policies and Procedures
 Identify and prepare materials needed
 Proper use of tools, equipment and testing devices
 Types and parts of computers

CBC Computer Systems Servicing NC II - 59 -

  Different Peripheral devices and functions
 Computer systems design
 Computer assembly procedures

CONDITIONS:
1. Tools and Equipment and Testing Devices
 Protective eyewear
 Digital multi-meter
 Wire stripper with bolt cutter
 Pliers (assorted)
 Screw drivers (assorted)
 Soldering iron
 Desoldering tool
 Allen wrench
 Flashlight
 IC insertion/extraction tool
 Mirror (inspection)
 RS 232 pin insertion/extraction tool
 Sharp pointed tweezers
 Antistatic wrist wrap
 LAN Tester
 Crimping tools
2. Computer Hardware
 Motherboard
 Hard disk
 Video card
 Sound card
 Optical disc drives
 Memory modules
 Power supply
 Cables and cords
3. PC
4. Computer peripherals & devices
5. Appropriate OS, drivers and software application/programs

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

LO2. Prepare installer

CBC Computer Systems Servicing NC II - 60 -

ASSESSMENT CRITERIA:
1. Portable bootable devices are created in accordance with software manufacturer
instruction
2. Customized installers are prepared in accordance with software utilization guide and
end user agreement.
3. Installation of portable applications are carried out in accordance with software user
guide and software license

CONTENTS:
 Types and parts of computers
 Different Peripheral devices and functions
 Computer systems design
 Computer assembly procedures
 Procedure in creating portable bootable devices
 Installation of portable applications

CONDITIONS:
1. Tools and Equipment and Testing Devices
 Protective eyewear  Flashlight
 Digital multi-meter  IC insertion/extraction tool
 Wire stripper with bolt cutter  Mirror (inspection)
 Pliers (assorted)  RS 232 pin insertion/extraction tool
 Screw drivers (assorted)  Sharp pointed tweezers
 Soldering iron  Antistatic wrist wrap
 Desoldering tool  LAN Tester
 Allen wrench  Crimping tools

2. Computer Hardware
 Motherboard
 Hard disk
 Video card
 Sound card
 Optical disc drives
 Memory modules
 Power supply
 Cables and cords
3. PC
4. Computer peripherals & devices
5. Appropriate OS, drivers and software application/programs

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration

CBC Computer Systems Servicing NC II - 61 -

 Oral questioning
 Interview
 Portfolio

LO3. Install operating system and drivers for peripherals/devices

ASSESSMENT CRITERIA:
1. Operating system (OS) is installed in accordance with established installation
procedures and to comply with end-user requirements
2. Peripherals/devices drivers are installed and configured in accordance with
manufacturer’s instructions and/or OS installation procedures.
3. OS and drivers updates/patches are accessed and installed in accordance with
manufacturer’s recommendations and requirements
4. On-going checks of the quality of the work are undertaken in accordance with
established procedures

CONTENTS:
 Computer systems design
 Installers preparation and OS installation procedures
 Application and devices/drivers installation procedures
 Desktop PC interface/ hook up procedures
 Power ON self-test and BIOS configuration procedures

CONDITIONS:
1. PC
2. Appropriate OS, drivers and software application/programs
3. Peripheral devices
o Printer
o Scanner
o Interface cards
 TV tuner
 video card
 sound card

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:

CBC Computer Systems Servicing NC II - 62 -

 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

LO4. Install the computer application software

ASSESSMENT CRITERIA:
1. Application software are installed based on software installation guides, end-
user requirements and software license agreement
2. Variation to application software installation is carried out in accordance to
customer/client requirements
3. Software updates are accessed and installed in accordance with manufacturer’s
recommendations and requirements

CONTENTS:
 Application packages & use of application programs
 Multimedia systems
 Motherboards
 Multimedia storage devices:
 Video cards
 Sound cards
 Graphical user interface
 Disk management
 Use of utilities/software
o Virtualization software
o Disk management software
o Anti-virus / Diagnostic software
o Device drivers
 Drivers/Software update procedures
 Application software license agreements

CONDITIONS:
1. PC
2. Productivity tools
3. Utilities
o Anti-virus
o Virtualization software
o Disk management software
o Optical disk burning tool
4. Games

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

CBC Computer Systems Servicing NC II - 63 -

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

LO5. Conduct testing and documentation

ASSESSMENT CRITERIA:
1. Devices / systems and/or installation is tested to determine whether it conforms
to requirements
2. Stress test is conducted to ensure reliability of equipment in accordance with
manufacturer’s instructions and system requirements
3. 5S and 3Rs are followed according to environmental policies
4. Documentation in relation to the test is forwarded to appropriate personnel
and/or authority in accordance with requirements

CONTENTS:
 Stress testing procedure
 5S and 3RS

CONDITIONS:
1. Tools and Equipment and Testing Devices
 Protective eyewear  Flashlight
 Digital multi-meter  IC insertion/extraction tool
 Wire stripper with bolt cutter  Mirror (inspection)
 Pliers (assorted)  RS 232 pin insertion/extraction tool
 Screw drivers (assorted)  Sharp pointed tweezers
 Soldering iron  Antistatic wrist wrap
 Desoldering tool  LAN Tester
 Allen wrench
 Crimping tools

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview

CBC Computer Systems Servicing NC II - 64 -

 Portfolio

UNIT OF COMPETENCY : SET-UP COMPUTER NETWORKS

MODULE TITLE : SETTING UP COMPUTER NETWORKS

MODULE DESCRIPTION: This module covers the outcomes required in setting-

up computers networks for LANs and small-office
home-office (SOHO) systems. It consists of

CBC Computer Systems Servicing NC II - 65 -

 competencies to install network cables, set network
configuration, set router/Wi-Fi/ wireless access
point/repeater configuration as well as to inspect and
test the configured computer networks.
.

NOMINAL DURATION : 62 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Install network cables

LO2. Set network configuration

LO3. Set router/Wi-Fi/wireless access point/repeater configuration

LO4. Inspect and test the configured computer networks

LO1. Install network cables

ASSESSMENT CRITERIA:
1. Cable routes are determined and planned in accordance with network
design and actual installation site.
2. Network materials necessary to complete the work are identified and
obtained in accordance with established procedures and checked against
systems requirements
3. Tools, equipment and testing devices needed to carry out the installation
work are obtained in accordance with established procedures and checked
for correct operation and safety
4. Appropriate personal protective equipment is used and OHS policies and
procedures are followed
5. Copper cable splicing is performed based on Electronic Industries
Alliance/Telecommunications Industry Association (EIA/TIA) standards
6. Network cables and cable raceway are installed in accordance with
established procedures and installation requirements
7. Installation work is performed and is checked to ensure no unnecessary
damage has occurred and complies with requirements
8. OHS standards and 5S principles are followed according to enterprise
requirements
9. Excess components and materials are disposed of based on WEEE
directives and 3Rs waste management program.

CONTENTS:

CBC Computer Systems Servicing NC II - 66 -

  OHS policies and procedures
 Computer network concepts
 Network cable installation
 Copper cable splicing
o Straight-through
o Cross-over
o Roll-over
 Cable testing procedure
 Fiber optic cables splicing and installation requirements
 Cable raceways/ducts

CONDITIONS:
1. Tools, Equipment and Testing devices
 Digital multi-meter
 Wire stripper with bolt cutter
 Pliers (assorted)
 Screw drivers (assorted)
 LAN Tester
 Crimping tools
2. Network materials
 Cables
o Fiber optics
o copper
 terminals
 cable raceway/duct
 clamps
 fasteners
 insulators
 terminal box
3. PPE (gloves, goggles, working clothes)

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

CBC Computer Systems Servicing NC II - 67 -

LO2. Set network configuration

ASSESSMENT CRITERIA:
1. Network connectivity of each terminal is checked in accordance with network design.
2. Any fault or problem in the network system is diagnosed and remedied in line with
the standard operating procedures.
3. Network interface card (NIC) settings are configured in accordance with network
design.
4. Communication checking between terminals are carried out in accordance with OS
network configuration guides
5. Unplanned events or conditions are responded to in accordance with established
procedures

CONTENTS
1. Network design
o addressing
o subnetting
o topology
2. IPV4 and IPV6
3. Network interface card (NIC) settings
4. network cables
5. Cloud computing

CONDITIONS:
1. Tools, Equipment and Testing devices
 Digital multi-meter
 Wire stripper with bolt cutter
 Pliers (assorted)
 Screw drivers (assorted)
 LAN Tester
 Crimping tools
2. Network materials
 Cables
o Fiber optics
o copper
 terminals
 cable raceway/duct
 clamps
 fasteners
 insulators
 terminal box
3. PPE (gloves, goggles, working clothes)

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:

CBC Computer Systems Servicing NC II - 68 -

 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

LO3. Set router/Wi-Fi/wireless access point/repeater configuration

ASSESSMENT CRITERIA
1. Client Device systems settings are configured in accordance with
manufacturers’ instructions and end-user preferences
2. Local area network (LAN) port is configured in accordance with
manufacturers’ instructions and network design
3. Wide area network (WAN) port is configured in accordance with
manufacturers’ instructions and network design
4. Wireless settings are configured in accordance manufacturers’ instructions,
network design and end-user preferences
5. Security/Firewall/Advance settings are configured in accordance with
manufacturers’ instructions and end-user preferences

CONTENTS:
1. Router/Wi-Fi/ wireless access point/repeater configuration
2. Device systems settings configuration
3. Local area network (LAN) port configuration
4. Wide area network (WAN) port configuration
5. Wireless settings configuration
6. Security/Firewall/Advance settings configuration

CONDITIONS:
1. Tools, Equipment and Testing devices
 Digital multi-meter
 Wire stripper with bolt cutter
 Pliers (assorted)
 Screw drivers (assorted)
 LAN Tester
 Crimping tools

2. Network materials
 Cables
o Fiber optics
o copper
 terminals
 cable raceway/duct

CBC Computer Systems Servicing NC II - 69 -

  clamps
 fasteners
 insulators
 terminal box
3. PPE (gloves, goggles, working clothes)

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

LO4. Inspect and test the configured computer networks

ASSESSMENT CRITERIA
1. Final inspections are undertaken to ensure that the configuration done on the
computer networks conforms with the manufacturer’s instruction/manual
2. Computer networks are checked to ensure safe operation.
3. Reports are prepared/completed according to company requirements.

CONTENTS:
 Network connectivity testing
 Philippine Electrical Code relevant to data connection
 Practicing 3Rs – reduce, re-use, recycle/recover

CONDITIONS:
1. Tools, Equipment and Testing devices
 Digital multi-meter
 Wire stripper with bolt cutter
 Pliers (assorted)
 Screw drivers (assorted)
 LAN Tester
 Crimping tools

2. Network materials
 Cables
o Fiber optics
o copper
 terminals
 cable raceway/duct

CBC Computer Systems Servicing NC II - 70 -

  clamps
 fasteners
 insulators
 terminal box
3. PPE (gloves, goggles, working clothes)

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

UNIT OF COMPETENCY : SET-UP COMPUTER SERVERS

MODULE TITLE : SETTING UP COMPUTER SERVERS

MODULE DESCRIPTION: This module covers the knowledge, skills and

attitudes needed to set-up computer servers for LANs

CBC Computer Systems Servicing NC II - 71 -

 and SOHO systems. It consists of competencies to
set-up user access and configures network services
as well as to perform testing, documentation and pre-
deployment procedures.
.
NOMINAL DURATION : 60 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Set-up user access

LO2. Configure network services

LO3. Perform testing, documentation and pre-deployment practices

LO1. Set-up user access

ASSESSMENT CRITERIA:
1. User folder is created in accordance with network operating system (NOS) features
2. User access level is configured based on NOS features and established network
access policies/end-user requirements.
3. Security check is performed in accordance with established network access
policies/end-user requirements.

CONTENTS:
1. Network operating system (NOS) features
2. Computer servers and functions
3. Types of Network services
4. User access level configuration
5. Setting-up client/user access and security

CONDITIONS:
1. PC or workstation network and server
2. Network operating system (NOS)
3. Network printer
4. Tools and test instruments
5. Appropriate software applications/programs

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

CBC Computer Systems Servicing NC II - 72 -

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

LO2. Configure network services

ASSESSMENT CRITERIA:
1. Normal functions of server are checked in accordance with manufacturer’s
instructions
2. Required modules /add-ons are installed/updated based on NOS installation
procedures
3. Network services to be configured are confirmed based on user/system
requirements
4. Operation of network services are checked based on user/system
requirements
5. Unplanned events or conditions are responded to in accordance with
established procedures

CONTENTS:
1. Types of Network services
o remote access
o domain controller
o web services
o database services
o proxy server
o file, printer and other resources sharing
2. Network services configuration
o configuring web services
o configuring file sharing services
o configuring print sharing services
3. Web applications/technologies
4. Setting-up and configuring servers
5. Installing and configuring modules/add-ons

CONDITIONS:
1. PC or workstation network and server
2. Network operating system (NOS)
3. Network printer
4. Tools and test instruments
5. Appropriate software applications/programs

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

CBC Computer Systems Servicing NC II - 73 -

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

LO3. Perform testing, documentation and pre-deployment practices

ASSESSMENT CRITERIA:
1. Pre-deployment procedures is undertaken based on enterprise policies and
procedures
2. Operation and security check are undertaken based on end-user
requirements
3. Reports are prepared/completed according to enterprise policies and
procedures

CONTENTS:
1. Testing procedures
2. Pre-deployment procedures and practices
o installation of application
o populating database
3. Enterprise policies and procedures
4. End user requirements
5. Documentation and making reports

CONDITIONS:
1. PC or workstation network and server
2. Network operating system (NOS)
3. Network printer
4. Tools and test instruments
5. Appropriate software applications/programs

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview

CBC Computer Systems Servicing NC II - 74 -

 Portfolio

UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS

AND NETWORKS

MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER

SYSTEMS AND NETWORKS

CBC Computer Systems Servicing NC II - 75 -

MODULE DESCRIPTION: the knowledge, skills and attitudes needed to
maintain and service computer systems and
networks.

NOMINAL DURATION : 60 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Plan and prepare for maintenance and repair

LO2. Maintain computer systems and networks
LO3. Diagnose faults of computer systems
LO4. Rectify/correct defects in computer systems
LO5. Inspect and test the computer systems and networks

LO1. Plan and prepare for maintenance and repair

ASSESSMENT CRITERIA:
1. Maintenance and/or Diagnosis of faults is planned and prepared in line with job
requirements.
2. Tools, equipment and testing devices needed for the maintenance are obtained and
checked for correct operation and safety
3. Materials necessary to complete the work are obtained in accordance with
established procedures and checked against job requirements.
4. OHS policies and procedures are followed in line with job requirements.
5. Computer systems and networks for maintenance are checked against job/service
order or instructions and specifications.

CONTENTS:
1. Planning and preparing for maintenance
2. Use and operation of tools, instruments and testing devices
3. Occupational health and safety policies and procedures
4. Job service order forms or checklist
5. OHS standards and 5S principles
6. interpret and define work procedures

CONDITIONS:
1. Tools
o Pliers (assorted) o Wrenches
o Screw drivers (assorted) o Utility knife/stripper
o Special tools o Hot air soldering station
o Soldering iron/gun o LAN Tester

CBC Computer Systems Servicing NC II - 76 -

 o Crimping tools
2. Computers and peripherals
3. Equipment and test instruments
o Power supply
o Multi meter tester
4. Appropriate software
5. Materials
o disks
o Connectors
o Adaptors
o Wires and cables
o Appropriate software
o Computer storage media
6. PPE
7. Technical manuals

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

LO2. Maintain computer systems and networks

ASSESSMENT CRITERIA:
1. Appropriate personal protective equipment is used in line with standard
procedures.
2. Normal function of computer systems and networks are checked in
accordance with manufacturer’s instructions.
3. Scheduled/periodic maintenance is performed in accordance with
manufacturer’s requirements.
4. Where necessary, needed repairs/replacements are made in accordance with
established procedures.
5. Unplanned events or conditions are responded to in accordance with
established procedures

CONTENTS:
1. Computer systems maintenance procedures
o PC systems
o Computer operations
o Electronic fault findings

CBC Computer Systems Servicing NC II - 77 -

2. Procedures in maintenance scheduling
3. Preventive maintenance of computer system and network
o Operating system update
o Back-up scheduling
o Creating restore point
o Guarding against virus
o Cleaning computer systems and networks
4. Removing viruses

CONDITIONS:
1. Tools
o Pliers (assorted)
o Screw drivers (assorted)
o Special tools
o Soldering iron/gun
o Wrenches
o Utility knife/stripper
o Hot air soldering station
o LAN Tester
o Crimping tools
2. Computers and peripherals
3. Equipment and test instruments
o Power supply
o Multi meter tester
4. Appropriate software
5. Materials
o disks
o Connectors
o Adaptors
o Wires and cables
o Appropriate software
o Computer storage media
6. PPE
7. Technical manuals

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
CBC Computer Systems Servicing NC II - 78 -
 Portfolio

LO3. Diagnose faults of computer systems

ASSESSMENT CRITERIA:
1. Appropriate personal protective equipment is used in line with standard
procedures.
2. Faults or problems in the computer systems and networks are diagnosed
according to requirements and in line with the standard procedures.
3. Contingency measures are managed and implemented in accordance with
established procedures
4. Unplanned events or conditions are responded to in accordance with
established procedures

CONTENTS:
1. Diagnostic procedures
2. Identifying and isolating faults/problems
o Diagnostic software utilities
o Gathering of information
3. Accomplished forms
o Diagnostic reports
o Proposal reports
4. Defects in computer systems and networks
5. Troubleshooting and repair techniques
6. Network cabling
7. Problem solving in emergency situation

CONDITIONS:
1. Tools
o Pliers (assorted)
o Screw drivers (assorted)
o Special tools
o Soldering iron/gun
o Wrenches
o Utility knife/stripper
o Hot air soldering station
o LAN Tester
o Crimping tools
2. Computers and peripherals
3. Equipment and test instruments
o Power supply
o Multi meter tester
4. Appropriate software
5. Materials
o disks
o Connectors
o Adaptors
o Wires and cables

CBC Computer Systems Servicing NC II - 79 -

 o Appropriate software
o Computer storage media
6. PPE
7. Technical manuals

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

LO4. Rectify/correct defects in computer systems

ASSESSMENT CRITERIA:
1. Appropriate personal protective equipment is used in line with standard
procedures.
2. Defective components or parts are replaced or corrected without damage to
the surrounding environment or services
3. Adjustments, if necessary are made in accordance with established
procedures
4. Unplanned events or conditions are responded to in accordance with
established procedures.

CONTENTS:

1. Corrective action
o Hardware configuration
o Software configuration
2. Problem solving in emergency situation

CONDITIONS:
1. Tools
o Pliers (assorted)
o Screw drivers (assorted)
o Special tools
o Soldering iron/gun
o Wrenches
o Utility knife/stripper
o Hot air soldering station
o LAN Tester
o Crimping tools
2. Computers and peripherals

CBC Computer Systems Servicing NC II - 80 -

3. Equipment and test instruments
o Power supply
o Multi meter tester
4. Appropriate software
5. Materials
o disks
o Connectors
o Adaptors
o Wires and cables
o Appropriate software
o Computer storage media
6. PPE
7. Technical manuals

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

LO5. Inspect and test the computer systems and networks

ASSESSMENT CRITERIA:
1. Final inspections are undertaken to ensure that the testing conducted on the
device conforms with the manufacturer’s instruction/manual
2. Computer systems and networks are checked/tested to ensure safe
operation.
3. OHS standards and 5S principles are followed according to enterprise policies
4. Work site is cleaned and cleared of all debris and left in safe condition in
accordance with company procedures
5. Excess components and materials are disposed of based on WEEE directives and
3Rs waste management program.
6. Report is prepared and completed according to company requirements

CONTENTS:
1. Testing methods and procedures
2. Documentation and making reports
3. Waste management
4. Practicing 3Rs – reduce, re-use, recycle/recover

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CONDITIONS:
1. Tools
o Pliers (assorted)
o Screw drivers (assorted)
o Special tools
o Soldering iron/gun
o Wrenches
o Utility knife/stripper
o Hot air soldering station
o LAN Tester
o Crimping tools
2. Computers and peripherals
3. Equipment and test instruments
o Power supply
o Multi meter tester
4. Appropriate software
5. Materials
o disks
o Connectors
o Adaptors
o Wires and cables
o Appropriate software
o Computer storage media
6. PPE
7. Technical manuals

METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical demonstration
 Oral questioning
 Interview
 Portfolio

QUALIFICATION : COMPUTER SYSTEMS SERVICING NC II

UNIT OF COMPETENCY : ON-THE-JOB TRAINING

MODULE TITLE : OJT

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MODULE DESCRIPTOR : Exposure to actual work environment will enhance the
knowledge, skills and attitude of the trainees.

NOMINAL DURATION : 120 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees should be able to:
LO 1. Enhance knowledge, skills and attitude in actual work environment in
accordance with the industry standards

ASSESSMENT CRITERIA
1. Perform procedure in accordance with organization/company policies
and procedures

CONTENTS:
1. Company policies, procedures and guidelines
2. OJT Orientation
3. Company occupational and health policies and procedures

CONDITIONS:
1. Actual work environment in the computer and electronics industry

METHODOLOGIES:
1. On-the-job Training
2. Interaction to members of the team
3. Demonstration

ASSESSMENT METHODS:
1. Observation
2. Practical/performance test/performance evaluation
3. Interview/oral questioning
4. Written test

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