COMPETENCY-BASED

CURRICULUM

Sector:

ELECTRICAL & ELECTRONICS

Qualification:

COMPUTER SYSTEMS SERVICING NC II

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

East Service Road, South Superhighway, Taguig City, Metro Manila
 TABLE OF CONTENTS

Page

A. Course Design ................................................................................................ 1-8

B. Modules of Instruction ................................................................................. 9-107

 BASIC COMPETENCIES MODULES ......................................................... 9

o Participating in workplace communication ...................................... 10-13

o Working in a team environment ...................................................... 14-17
o Solving/addressing routine problems .............................................. 18-21
o Developing career and life decisions .............................................. 22-25
o Contributing to workplace innovation .............................................. 26-29
o Presenting relevant information ...................................................... 30-33
o Practicing occupational safety and health policies and
procedures ...................................................................................... 34-37
o Exercising efficient and effective sustainable practices in the
workplace ........................................................................................ 38-41
o Practicing entrepreneurial skills in the workplace ........................... 42-45

 COMMON COMPETENCIES .................................................................... 46

o Applying quality standards .............................................................. 47-50

o Performing computer operations .................................................... 51-57
o Performing mensuration and calculation ........................................ 58-61
o Preparing and interpreting technical drawings ............................... 62-65
o Using hand tools ............................................................................. 66-70
o Terminating and connecting electrical wiring and electronics
circuit ............................................................................................... 71-74
o Testing electronic components ....................................................... 75-80

 CORE COMPETENCIES MODULES ...................................................... 81

o Installing and configuring computer systems .................................. 82-89

o Setting-up computer networks ........................................................ 90-96
o Setting-up computer servers ......................................................... 97-101
o Maintaining and repairing computer systems and networks ...... 102-107
 COURSE DESIGN

Computer Systems Servicing NC II

 COURSE DESIGN

COURSE TITLE : Computer Systems Servicing NC II

NOMINAL DURATION : 277 hours

COURSE DESCRIPTION :

This course is designed to develop and enhance the knowledge, skills, and attitudes of
a Computer Systems Service Technician, in accordance with industry standards. It covers
the basic and common competencies in addition to the core competencies such as to install
and configure computers systems, set-up computer networks and servers and to maintain
and repair computer systems and networks. A trainee who has achieved this qualification is
competent to be a Computer assembler, Computer service technician, Network technician
and Computer maintenance technician.

TRAINEE ENTRY REQUIREMENTS:

The trainees who wish to enter the course should possess the following requirements:

 can communicate either oral and written;

 must be physically and mentally fit
 with good moral character; and
 must pass the trainability/aptitude test.

This list does not include specific institutional requirements such as educational
attainment, appropriate work experience and others that may be required from the trainees
by the school or training center delivering the TVET program.

CBC Computer Systems Servicing NC II -1-

COURSE STRUCTURE:
BASIC COMPETENCIES
(37 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey 6 hours
workplace workplace workplace information
communication communication 1.1.2 Perform duties following
workplace instructions
1.1.3 Complete relevant work-
related documents
2. Work in a team 2.1 Working in a 1.1.1 Describe team role and 3 hours
environment team scope
environment 1.1.2 Identify one's role and
responsibility within team
1.1.3 Work as a team member
3. Solve/address 3.1 Solving/ 1.1.1 Identify routine problems 3 hours
general addressing 1.1.2 Look for solutions to routine
workplace general problems
problems workplace 1.1.3 Recommend solutions to
problems problems
4. Develop career 4.1 Developing 1.1.1 Manage one's emotion 3 hours
and life Career and Life 1.1.2 Develop reflective practice
decisions Decisions 1.1.3 Boost self-confidence and
develop self-regulation
5. Contribute to 5.1 Contributing to 1.1.1 Identify opportunities to do 3 hours
workplace workplace things better
innovation innovation 1.1.2 Discuss and develop ideas
with others
1.1.3 Integrate ideas for change
in the workplace
6. Present 6.1 Presenting 1.1.1 Gather data/ information 8 hours
relevant relevant 1.1.2 Assess gathered
information information data/information
1.1.3 Record and present
information
7. Practice 7.1 Practicing 1.1.1 Identify OSH compliance 4 hours
occupational occupational requirements
safety and safety and health 1.1.2 Prepare OSH requirements
health policies policies and for compliance
and procedures procedures 1.1.3 Perform tasks in
accordance with relevant
OSH policies and
procedures
8. Exercise 8.1 Exercising 1.1.1 Identify the efficiency and 3 hours
efficient and efficient and effectiveness of resource
effective effective utilization
sustainable sustainable 1.1.2 Determine causes of
practices in the practices in the inefficiency and/or
workplace workplace ineffectiveness of resource
utilization

CBC Computer Systems Servicing NC II -2-

 Units of Nominal
Module Title Learning Outcomes
Competency Duration
1.1.3 Convey inefficient and
ineffective environmental
practices
9. Practice 9.1 Practicing 1.1.1 Apply entrepreneurial 4 hours
entrepreneurial entrepreneurial workplace best practices
skills in the skills in the 1.1.2 Communicate
workplace workplace entrepreneurial workplace
best practices
1.1.3 Implement cost-effective
operations

COMMON COMPETENCIES
(80 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Apply quality 1.1. Applying quality 1.1.1. Assess quality or received 8 hours
standards standards materials
1.1.2. Assess own work
1.1.3. Engage in quality
improvement
2. Perform 2.1. Performing 2.1.1. Plan and prepare for tasks 16 hours
computer computer to be taken/undertaken
operations operations 2.1.2. Input data into computer
2.1.3. Assess information using
computer
2.1.4. Produce output/data using
computer system
2.1.5. Use basic functions of a
web browser to locate
information
2.1.6. Maintain computer
equipment and systems
3. Perform 3.1. Perforning 3.1.1. Select measuring 8 hours
mensuration mensuration and instruments
and calculation calculation 3.1.2. Carry out measurement
and calculation
3.1.3. Maintain measuring
instruments
4. Prepare and 4.1. Preparing and 4.1.1. Identify different kinds of 8 hours
interpret interpreting technical drawings
technical technical 4.1.2. Interpret technical drawing
drawings drawings 4.1.3. Prepare/make changes on
electrical/electronic
schematic and drawings
5. Use hand tools 5.1. Using hand tools 5.1.1. Plan and prepare for task 8 hours
to be undertaken
5.1.2. Prepare hand tools
5.1.3. Use appropriate hand tools
and equipment
5.1.4. Maintain hand tools
CBC Computer Systems Servicing NC II -3-
 Units of Nominal
Module Title Learning Outcomes
Competency Duration
6. Terminate and 6.1. Terminating and 6.1.1. Plan and prepare for 8 hours
connect connecting termination/ connection of
electrical wiring electrical wiring electrical wiring/electronic
and electronics and electronics circuits
circuit circuit 6.1.2. Terminate/connect
wiring/electronic circuits
6.1.3. Test termination/
connections of electrical
wiring and electronics
circuits
7. Test electronic 7.1. Testing 7.1.1. Determine criteria for 24 hours
components electronic testing electronics
components components
7.1.2. Plan an approach for
component testing
7.1.3. Test components
7.1.4. Evaluate the testing
process

CORE COMPETENCIES
(160 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Install and 1.1. Installing and 1.1.1. Assemble computer 40 hours
configure configuring hardware
computer computer 1.1.2. Install operating system
systems systems and drivers for peripherals/
devices.
1.1.3. Install the computer
application software
1.1.4. Conduct testing and
documentation
2. Set-up 2.1. Setting-up 2.1.1. Install network cables 40 hours
computer computer 2.1.2. Set network configuration
networks networks 2.1.3. Set router/Wi-Fi/ wireless
access point/repeater
configuration
2.1.4. Inspect and test the
configured computer
networks
3. Set-up 3.1. Setting-up 3.1.1. Set-up user access 40 hours
computer computer 3.1.2. Configure network services
servers servers 3.1.3. Perform testing,
documentation and pre-
deployment procedures
4. Maintain and 4.1. Maintaining and 4.1.1. Plan and prepare for 40 hours
repair repairing maintenance and repair
computer computer 4.1.2. Maintain computer systems
systems and systems and and networks
networks networks 4.1.3. Diagnose faults of
CBC Computer Systems Servicing NC II -4-
 Units of Nominal
Module Title Learning Outcomes
Competency Duration
computer systems
4.1.4. Rectify/correct defects in
computer systems
4.1.5. Inspect and test the
computer systems and
networks

RESOURCES:

Recommended list of tools, equipment and materials for the training of 25 trainees
for Computer Systems Servicing – NC II

QUANTITY * TOOLS
10 pieces Screwdriver (standard)
10 pieces Screwdriver (Philips)
10 pieces Long nose pliers
10 pieces Mechanical pliers
10 sets Allen wrench
10 pieces Crimping tools
10 pieces Soldering iron
10 pieces Solder sucker
5 pieces Wire stripper
1 Portable electric hand drill
1 set Drill bit
5 sets Precision screw drivers
10 pcs Anti-static devices
5 pcs Flash light/Head mounted light
* Minimum quantity recommended for a Class size of 25 trainees

QUANTITY * EQUIPMENT
26 units Desktop Computer
10 Laptop computer/Netbook
10 Computers for server
10 Server cabinet/Frame
20 pcs Patch panel (48-ports)
10 sets Working tables
1 unit Internet subscription (at least 2 MBPS)
10 units Uninterruptible Power Supply (UPS)

CBC Computer Systems Servicing NC II -5-

 10 unit Hub / Switch
2 units Managed switch
1 Network controller
11 ADSL Router with Wi-Fi
10 Wireless Access Point
1 unit PC Video camera
2 units External optical drive
1 unit USB External HD
1 unit Network External HD
1 unit scanner
1 unit USB printer
1 unit Network printer
11 pieces Flash disk / Memory stick
10 units Electronic tester VOM
5 units LAN Cable tester
* Minimum quantity recommended for a Class size of 25 trainees

QUANTITY MATERIALS
400 pcs. RJ45
25 pcs. Modular box (RJ45)
20 pcs. Raceway or Slotted PVC 1.5” x 1.5” x 48”
1 box UTP cable
1 can Contact cleaner
1 piece Whiteboard
1 lot Fastener
1 spool Filler (lead-free)
8 pcs Fiber optic cable 2 meters (terminated)

QUANTITY INSTALLERS / SOFTWARE

26 Desktop OS (license for proprietary software)
10 Network OS (license for proprietary software)
26 Office productivity software (license for proprietary software)
26 Anti-virus (license for proprietary software)
5 Disk utility software
5 Virtualization software (license for proprietary software)
5 Disk creator software
5 Disk image software
CBC Computer Systems Servicing NC II -6-
 NOTE: For free Open source systems users - Institutions should own at least one (1)
valid license for the following: Desktop OS, Network OS, Office Productivity Software
and Antivirus.

QUANTITY RESOURCES / MANUALS

26 pieces Motherboard’s manual and installer
10 pieces Device driver installer
1 lot Assorted Computer book, PC Magazines and journals

ASSESSMENT METHODS:

 Written exam
 Practical exam
 Observation in workplace
 Demonstration

COURSE DELIVERY:

 Lecture
 Discussion
 Demonstration
 Viewing multimedia
 Hands on practice
 Simulation
 Project making/ laboratory exercises

CBC Computer Systems Servicing NC II -7-

TRAINERS QUALIFICATIONS

 Holder of National TVET Trainer’s Certificate (NTTC) Level 1

 Must be physically and mentally fit
 *Must have at least 2 years relevant job/industry experience
 must be a civil service eligible (for government position or appropriate professional
license issued by the Professional Regulatory Commission)

*Optional. Only when required by the hiring institution.

Reference: TESDA Board Resolution No. 2004 – 03

CBC Computer Systems Servicing NC II -8-

MODULES OF INSTRUCTIONS
BASIC COMPETENCIES

Computer Systems Servicing NC II

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to obtain, interpret and convey information in
response to workplace requirements.

NOMINAL DURATION : 6 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:

LO1. Obtain and convey workplace information

LO2. Perform duties following workplace instructions

LO3. Complete relevant work-related documents

CBC Computer Systems Servicing NC II - 10 -

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

ASSESSMENT CRITERIA:

1. Specific and relevant information is accessed from appropriate sources.

2. Effective questioning, active listening and speaking skills are used to gather and
convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with supervisors and colleagues are identified
and followed.
6. Defined workplace procedures for the location and storage of information are
used.
7. Personal interaction is carried out clearly and concisely.
.
CONTENTS:

 Sources of information
 Effective verbal and nonverbal communication
 Types of question
 Different modes of communication
 Medium of communication in the workplace
 Written communication
 Organizational policies
 Communication procedures and systems
 Flow of communication
 Storage system
 Workplace etiquette
 Technology relevant to enterprise and individual’s work responsibilities

CONDITIONS:

The students/ trainees must be provided with the following:

 Telephone
 Notebook
 Bond paper
 Writing materials
 Computer with Internet connections

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Oral Interview
 Written test
 Demonstration

CBC Computer Systems Servicing NC II - 11 -

LO2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

ASSESSMENT CRITERIA:

1. Written notices and instructions are read and interpret in accordance with
organizational guidelines.
2. Routine written instructions are followed based on established procedures.
3. Feedback is given to workplace supervisor-based instructions/ information
received.
4. Workplace interactions are conducted in a courteous manner.
5. When necessary, clarifications about routine workplace procedures and matters
concerning conditions of employment are sought and asked from appropriate
sources.
6. Meetings outcomes are interpreted and implemented.

CONTENTS:

 Written notices and instructions

 Work related forms/ documents
 Workplace duties
 Workplace interactions and procedures
 Meetings

CONDITIONS:

The students/trainees must be provided with the following:

 Telephone
 Writing materials
 Computer with Internet connections

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Observation
 Oral interview
 Written test

CBC Computer Systems Servicing NC II - 12 -

L03. COMPLETE RELEVANT WORK-RELATED DOCUMENTS

ASSESSMENT CRTERIA:

1. Ranges of forms relating to conditions of employment are completed accurately

and legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical processes are used for routine calculations.
4. Errors in recording information on forms/ documents are identified and rectified.
5. Reporting requirements to superior are completed according to enterprise
guidelines.

CONTENTS:

 Work related forms/ documents

 Communication procedures and systems
 Routine workplace measures
 Meeting protocols
 Nature of workplace meetings
 Barriers of communication
 Workplace interactions
 Non-verbal communication

CONDITIONS:

The students/trainees must be provided with the following:

 Telephone
 Writing materials
 Computer with Internet connections

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Oral interview
 Written test

CBC Computer Systems Servicing NC II - 13 -

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills, and attitudes
required to relate in a work-based environment.

NOMINAL DURATION : 3 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/ trainees will be able to:

LO1. Describe team role and scope

LO2. Identify one's role and responsibility within team

LO3. Work as a team member

CBC Computer Systems Servicing NC II - 14 -

LO1. DESCRIBE TEAM ROLE AND SCOPE

ASSESSMENT CRITERIA:

1. The role and objective of the team is identified from available sources of
information.
2. Team parameters, reporting relationships and responsibilities are identified from
team discussions and appropriate external sources.

CONTENTS:

 Team
 Team Objectives
 Team Role
 Sources of information
 Team Parameters

CONDITIONS:

The students/ trainees must be provided with the following:

 Access to relevant workplace or appropriately simulated environment where

assessment can take place
 Materials relevant to the proposed activity or tasks

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Demonstration
 Observation

CBC Computer Systems Servicing NC II - 15 -

LO2. IDENTIFY ONE’S ROLE AND RESPONSIBILITY WITHIN TEAM

ASSESSMENT CRITERIA:

1. Individual roles and responsibilities within the team environment are identified.
2. Roles and objectives of the team is identified from available sources of
information.
3. Team parameters, reporting relationships and responsibilities are identified based
on team discussions and appropriate external sources.

CONTENTS:

 Team structure
 Teams in work environment
 Roles and responsibility of team members
 Fundamental rights at work including gender sensitivity

CONDITIONS:

The students/trainees must be provided with the following:

 Access to relevant workplace or appropriately simulated environment where

assessment can take place
 Materials relevant to the proposed activity or tasks

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Interviews/questioning
 Demonstration

CBC Computer Systems Servicing NC II - 16 -

LO3. WORK AS A TEAM MEMBER

ASSESSMENT CRITERIA:

1. Effective and appropriate forms of communications are used and interactions are
undertaken with team members based on company practices.
2. Effective and appropriate contributions are made to complement team activities
and objectives, based on workplace context.
3. Protocols in reporting are observed based on standard company practices.
4. Contribute to the development of team work plans based on an understanding of
team’s role and objectives.

CONTENTS:

 Effective and Appropriate Forms of Communication

 Effective Contribution of Team in a Workplace
 Reporting Protocols
 Establish and Maintain Effective Relationships with Colleagues
 Work in a Socially Diverse Environment

CONDITIONS:

The students/trainees must be provided with the following:

 Access to relevant workplace or appropriately simulated environment where

assessment can take place
 Materials relevant to the proposed activity or tasks

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Interviews/questioning
 Demonstration

CBC Computer Systems Servicing NC II - 17 -

UNIT OF COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE
PROBLEMS

MODULE TITLE : SOLVING/ADDRESSING GENERAL WORKPLACE

PROBLEMS

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to apply problem-solving techniques to
determine the origin of problems and plan for their
resolution. It also includes addressing procedural
problems through documentation and referral.

NOMINAL DURATION : 3 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Identify routine problems

LO2. Look for solutions to routine problems

LO3. Recommend solutions to problems

CBC Computer Systems Servicing NC II - 18 -

LO1. IDENTIFY ROUTINE PROBLEMS

ASSESSMENT CRITERIA:

1. Routine problems or procedural problem areas are identified.

2. Problems to be investigated are defined and determined.
3. Current conditions of the problem are identified and documented.

CONTENTS:

 Routine Problems/ Procedural Problems

 Current industry hardware and software products and services
 Industry maintenance, service and helpdesk practices, processes and
procedures
 Industry standard diagnostic tools
 Malfunctions and resolutions

CONDITIONS:

The students/ trainees must be provided with the following:

 Access to a workplace or a suitable method of gathering evidence of operating

ability over a range of situations

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Demonstration
 Interview
 Standardized test

CBC Computer Systems Servicing NC II - 19 -

LO2. LOOK FOR SOLUTIONS TO ROUTINE PROBLEMS

ASSESSMENT CRITERIA:

1. Potential solutions to problem are identified.

2. Recommendations about possible solutions are developed, documented, ranked
and presented to appropriate person for decision.

CONTENTS:

 Root cause analysis

 Recommendation report

CONDITIONS:

The students/ trainees must be provided with the following

 Access to a workplace or a suitable method of gathering evidence of operating

ability over a range of situations

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Demonstration
 Interview
 Standardized test

CBC Computer Systems Servicing NC II - 20 -

LO3. RECOMMEND SOLUTIONS TO PROBLEMS

ASSESSMENT CRITERIA:

1. Implementation of solutions is planned.

2. Evaluation of implemented solutions is planned.
3. Recommended solutions are documented and submitted to appropriate person
for confirmation

CONTENTS:

 Standardized procedures
 Documentation procedures

CONDITIONS:

The students/trainees must be provided with the following

 Access to a workplace or a suitable method of gathering evidence of operating

ability over a range of situations

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Demonstration
 Interview
 Standardized test

CBC Computer Systems Servicing NC II - 21 -

UNIT OF COMPETENCY : DEVELOP CAREER AND LIFE DECISIONS

MODULE TITLE : DEVELOPING CAREER AND LIFE DECISIONS

MODULE DESCRIPTOR : This module covers the knowledge, skills, and attitudes in
managing one’s emotions, developing reflective practice, and
boosting self-confidence and developing self-regulation.

NOMINAL DURATION : 3 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Manage one’s emotion

LO2. Develop reflective practice

LO3. Boost self-confidence and develop self-regulation

CBC Computer Systems Servicing NC II - 22 -

LO1. MANAGE ONE’S EMOTION

ASSESSMENT CRITERIA:

1. Self-management strategies are identified.

2. Skills to work independently and to show initiative, to be conscientious and
persevering in the face of setbacks and frustrations are developed.
3. Techniques for effectively handling negative emotions and unpleasant situation in
the workplace are determined.

CONTENTS:

 Self-management strategies that assist in regulating behavior and achieving

personal and learning goals
 Nine self-management strategies according to Robert Kelley)
 Enablers and barriers in achieving personal and career goals
 Techniques in handling negative emotions and unpleasant situation in the
workplace such as:
- frustration
- anger
- worry,
- anxiety, etc.

CONDITIONS:

The students/ trainees must be provided with the following:

 Reference books
 Workplace
 Learning modules

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline /face-to-face)
 Reportorial (online /distance learning)

ASSESSMENT METHODS:

 Demonstration with questioning

 Simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 23 -

LO2. DEVELOP REFLECTIVE PRACTICE

ASSESSMENT CRITERIA:

1. Personal strengths and achievements are contemplated based on self-

assessment strategies and teacher feedback.
2. Progress when seeking and responding to feedback from teachers are monitored
to assist them in consolidating strengths, addressing weaknesses and fulfilling
their potential.
3. Outcomes of personal and academic challenges are predicted by reflecting on
previous problem solving and decision-making strategies and feedback from
peers and teachers.

CONTENTS:

 Self-management strategies that assist in regulating behavior and achieving

personal and learning goals
 Nine self-management strategies according to (Robert Kelley)
 Enablers and barriers in achieving personal and career goals
 Techniques in handling negative emotions and unpleasant situation in the
workplace such as frustration, anger, worry, anxiety, etc.

CONDITIONS:

The students/ trainees must be provided with the following:

 Textbooks and materials related to career development

 Workplace documents
 Learning modules

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline /face-to-face)
 Reportorial (online /distance learning)

ASSESSMENT METHODS:

 Demonstration with questioning

 Simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 24 -

LO3. BOOST SELF-CONFIDENCE AND DEVELOP SELF-REGULATION

ASSESSMENT CRITERIA:

1. Efforts for continuous self-improvement are demonstrated

2. Counter-productive tendencies at work are eliminated
3. Positive outlook in life are maintained
4. Opportunities related to chosen field are discovered

CONTENTS:

 Four components of self-regulation based on Self-Regulation Theory (SRT)

 Personality development concepts
 Self-help concepts (e. g., 7 Habits by Stephen Covey, transactional analysis,
psycho-spiritual concepts)
 Uncovering opportunities related to chosen field

CONDITIONS:

The students/ trainees must be provided with the following:

 Textbook and related materials,

 Learning modules

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline /face-to-face)
 Reportorial (online /distance learning)

ASSESSMENT METHODS:

 Demonstration with questioning

 Simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 25 -

UNIT OF COMPETENCY : CONTRIBUTE TO WORKPLACE INNOVATION

MODULE TITLE : CONTRIBUTING TO WORKPLACE INNOVATION

MODULE DESCRIPTOR : This Module covers the knowledge, skills and attitudes
required to make a pro-active and positive contribution to
workplace innovation.

NOMINAL DURATION : 3 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Identify opportunities to do things better.

LO2. Discuss and develop ideas with others

LO3. Integrate ideas for change in the workplace

CBC Computer Systems Servicing NC II - 26 -

LO1. IDENTIFY OPPORTUNITIES TO DO THINGS BETTER

ASSESSMENT CRITERIA:

1. Opportunities for improvement are identified proactively in own area of work.

2. Information is gathered and reviewed which may be relevant to ideas and which
might assist in gaining support for idea.
3. Innovation and creativity are initiated with own scope of work

CONTENTS:

 Innovation strategy
 How to be innovative and creative at work
 Roles of individuals in suggesting and making improvements.
 Positive impacts and challenges in innovation.
 Types of changes and responsibility.
 Seven habits of highly effective people

CONDITIONS:

The students/ trainees must be provided with the following:

 Reference books
 Workplace’s:
o Systems
o Processes
o Procedures
o Protocols
o Codes
 Practices. computer with internet connections
 Learning modules

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Demonstration with questioning

 Simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 27 -

LO2. DISCUSS AND DEVELOP IDEAS WITH OTHERS

ASSESSMENT CRITERIA:

1. People who could provide input to ideas for improvements are identified.
2. Ways of approaching people to begin sharing ideas are selected.
3. Meeting is set with relevant people.
4. Ideas for follow up are review and selected based on feedback.
5. Critical inquiry method is used to discuss and develop ideas with others.

CONTENTS:

 Innovation strategy
 How to be innovative and creative at work
 Roles of individuals in suggesting and making improvements.
 Positive impacts and challenges in innovation.
 Types of changes and responsibility.
 Seven habits of highly effective people

CONDITIONS:

The students/ trainees must be provided with the following:

 Reference books
 Workplace’s:
o Systems
o Processes
o Procedures
o Protocols
o Codes
 Practices. computer with internet connections
 Learning modules

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Demonstration with questioning

 Simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 28 -

LO3. INTEGRATE IDEAS FOR CHANGE IN THE WORKPLACE

ASSESSMENT CRITERIA:

1. Critical inquiry method is used to integrate different ideas for change of key
people.
2. Summarizing, analyzing and generalizing skills are used to extract
salient points in the pool of ideas.
3. Reporting skills are used to communicate results.
4. Current Issues and concerns on the systems, processes and procedures, as well
as the need for simple innovative practices are identified.

CONTENTS:

 Procedure ad protocols for integrating innovations in the workplace

 Roles of individuals in suggesting and making improvements.
 Positive impacts and challenges in innovation.
 Types of changes and responsibility.
 Seven habits of highly effective people.
 Basic research skills.

CONDITIONS:

The students/ trainees must be provided with the following:

 Reference books
 Workplace’s:
o Systems
o Processes
o Procedures
o Protocols
o Codes
o Practices
 computer with internet connections
 Learning modules

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Demonstration with questioning

 Simulation or role play

CBC Computer Systems Servicing NC II - 29 -

UNIT OF COMPETENCY : PRESENT RELEVANT INFORMATION

MODULE TITLE : PRESENTING RELEVANT INFORMATION

MODULE DESCRIPTOR : This Module covers the knowledge, skills and attitudes
required to carry out gathering and assessment of relevant
data and presenting data/information according to
acceptable practices.

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Gather data/ information

LO2. Assess gathered data/ information

LO3. Record and present information

CBC Computer Systems Servicing NC II - 30 -

LO1. GATHER DATA/ INFORMATION

ASSESSMENT CRITERIA:

1. Evidence, facts and information are collected according to specified needs.

2. Evaluation, terms of reference and conditions are reviewed to determine whether
data/information falls within project scope.
3. Protocols and ethics in gathering and handling data/information is observed
according to acceptable practices.

CONTENTS:

 Goals and needs for data gathering

 Organizational protocols:
o Confidentiality
o Accuracy
 Business mathematics and statistics
 Data analysis techniques/procedures
 Reporting requirements to a range of audiences
 Legislation, policy and procedures relating to the conduct of evaluations
 Organizational values, ethics and codes of conduct

CONDITIONS:

The students/ trainees must be provided with the following:

 Reference books
 Workplace procedures and systems
 computer with internet connections
 Data/information analysis tools
 Learning modules

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Demonstration with questioning

 Simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 31 -

LO2. ASSESS GATHERED DATA / INFORMATION

ASSESSMENT CRITERIA:

1. Validity of data/ information is assessed based on needs.

2. Data analysis techniques are applied to assess data/ information.
3. Trends and anomalies are identified based on established process.
4. Data analysis techniques and procedures are documented.
5. Recommendations are solicited on areas of possible improvement.

CONTENTS:

 Data validations process and procedures

 Organizational protocols:
o Confidentiality
o Accuracy
 Business mathematics and statistics
 Data analysis techniques/procedures
 Reporting requirements to a range of audiences
 Legislation, policy and procedures relating to the conduct of evaluations
 Organizational values, ethics and codes of conduct

CONDITIONS:

The students/ trainees must be provided with the following:

 Data/information sources
 Reference books
 Workplace procedures and systems
 computer with internet connections
 Data/information analysis tools
 Learning modules

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Demonstration with questioning

 Simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 32 -

LO3. RECORD AND PRESENT INFORMATION

ASSESSMENT CRITERIA:

1. Studied data/information are recorded as per organizational procedures.

2. Recommendations are analyzed for action to ensure they are compatible with the
project’s scope and terms of reference.
3. Interim and final reports are analyzed and outcomes are compared to the criteria
established at the outset.
4. Findings are presented to stakeholders according to established practices.

CONTENTS:

 Reporting requirements to a range of audiences

 Methods and procedures for data/information presentation
 Organizational protocols:
o Confidentiality
o Accuracy
 Business mathematics and statistics
 Data analysis techniques/procedures
 Reporting requirements to a range of audiences
 Legislation, policy and procedures relating to the conduct of evaluations
 Organizational values, ethics and codes of conduct

CONDITIONS:

The students/ trainees must be provided with the following:

 Reference books
 Workplace procedures and systems
 computer with internet connections
 Data/information analysis tools
 Data/information presentation media
 Learning modules

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Demonstration with questioning

 Simulation or role play
 Case studies and scenarios.

CBC Computer Systems Servicing NC II - 33 -

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to identify OSH compliance requirements, prepare
OSH requirements for compliance, and perform tasks in
accordance with relevant OSH policies and procedures.

NOMINAL DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Identify OSH compliance requirements

LO2. Prepare OSH requirements for compliance

LO3. Perform tasks in accordance with relevant OSH policies and procedures

CBC Computer Systems Servicing NC II - 34 -

LO1. IDENTIFY OSH COMPLIANCE REQUIREMENTS

ASSESSMENT CRITERIA:

1. Relevant OSH requirements, regulations, policies and procedures are identified

in accordance with workplace policies and procedures.
2. OSH activity non-conformities are conveyed to appropriate personnel.
3. OSH preventive and control requirements are identified in accordance with OSH
work policies and procedures.

CONTENTS:

 OSH preventive and control requirements

 Hierarchy of Controls
 Hazard Prevention and Control
 General OSH principles
 Work standards and procedures
 Standard emergency plan and procedures in the workplace
 Risk Assessment Management (Pro-Active Approach)

CONDITIONS:

The students/ trainees must be provided with the following:

 Facilities, materials tools and equipment necessary for the activity

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Written exam
 Demonstration
 Interview/questioning

CBC Computer Systems Servicing NC II - 35 -

LO2. PREPARE OSH REQUIREMENTS FOR COMPLIANCE

ASSESSMENT CRITERIA:

1. OSH work activity material, tools and equipment requirements are identified in
accordance with workplace policies and procedures.
2. Required OSH materials, tools and equipment are acquired in accordance with
workplace policies and procedures.
3. Required OSH materials, tools and equipment are arranged/ placed in
accordance with OSH work standards.

CONTENTS:

 Resources necessary to execute hierarchy of controls

 Safe handling procedures of tools, equipment and materials
 Different OSH control measures

CONDITIONS:

The students/ trainees must be provided with the following:

 Facilities, materials tools and equipment necessary for the activity

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Written exam
 Demonstration
 Observation
 Interview/questioning

CBC Computer Systems Servicing NC II - 36 -

LO3. PERFORM TASKS IN ACCORDANCE WITH RELEVANT OSH POLICIES AND
PROCEDURES

ASSESSMENT CRITERIA:

1. Relevant OSH work procedures are identified in accordance with workplace

policies and procedures.
2. Work activities are executed in accordance with OSH work standards.
3. Non-compliance work activities are reported to appropriate personnel.

CONTENTS:

 OSH work standards

 Industry related work activities
 OSH Violations
 Non-compliance work activities

CONDITIONS:

The students/ trainees must be provided with the following:

 Facilities, materials tools and equipment necessary for the activity

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Written exam
 Demonstration
 Interview/questioning

CBC Computer Systems Servicing NC II - 37 -

UNIT OF COMPETENCY : EXERCISE EFFICIENT AND EFFECTIVE SUSTAINABLE
PRACTICES IN THE WORKPLACE

MODULE TITLE : EXERCISING EFFICIENT AND EFFECTIVE

SUSTAINABLE PRACTICES IN THE WORKPLACE

MODULE DESCRIPTOR : This module covers knowledge, skills and attitude to identify
the efficiency and effectiveness of resource utilization,
determine causes of inefficiency and/or ineffectiveness of
resource utilization and convey inefficient and ineffective
environmental practices.

NOMINAL DURATION : 3 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/ trainees will be able to:

LO1. Identify the efficiency and effectiveness of resource utilization

LO2. Determine causes of inefficiency and/or ineffectiveness of resource utilization

LO3. Convey inefficient and ineffective environmental practices

CBC Computer Systems Servicing NC II - 38 -

LO1. IDENTIFY THE EFFICIENCY AND EFFECTIVENESS OF RESOURCE
UTILIZATION

ASSESSMENT CRITERIA:

1. Required resource utilization in the workplace is measured using appropriate

techniques.
2. Data are recorded in accordance with workplace protocol.
3. Recorded data are compared to determine the efficiency and effectiveness of
resource utilization according to established environmental work procedures.

CONTENTS:

 Resource utilization and controls

 Workplace protocols on resource management
 Importance of Environmental Literacy
 Environmental Work Procedures
 Waste Minimization
 Efficient Energy Consumption

CONDITIONS:

The students/trainees must be provided with the following:

 Workplace Practices
 Personal Protective Equipment (PPE)
 Learning Guides
 Hand-outs:
o Utilization of Energy, Water, Fuel Procedures
o Wastes Segregation Procedures
o Waste Disposal and Reuse Procedures
o Waste Collection Procedures
o Usage of Hazardous Materials Procedures
o Chemical Application Procedures
o Labeling Procedures

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Situation analysis
 Interview
 Practical exam
 Written exam

CBC Computer Systems Servicing NC II - 39 -

LO2. DETERMINE CAUSES OF INEFFICIENCY AND/OR INEFFECTIVENESS OF
RESOURCE UTILIZATION

ASSESSMENT CRITERIA:

1. Potential causes of inefficiency and/or ineffectiveness are listed.

2. Causes of inefficiency and/or ineffectiveness are identified through deductive
reasoning.
3. Identified causes of inefficiency and/or ineffectiveness are validated thru
established environmental procedures.

CONTENTS:

 Determining Resources utilization

 Environmental Literacy
 Environmental Work Procedures
 Causes of Environmental Inefficiencies and Ineffectiveness

CONDITIONS:

The students/trainees must be provided with the following:

 Workplace Practices
 Personal Protective Equipment (PPE)
 Learning Guides
 Hand-outs:
o Utilization of Energy, Water, Fuel Procedures
o Wastes Segregation Procedures
o Waste Disposal and Reuse Procedures
o Waste Collection Procedures
o Usage of Hazardous Materials Procedures
o Chemical Application Procedures
o Labeling Procedures

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Situation analysis
 Interview
 Practical exam
 Written exam

CBC Computer Systems Servicing NC II - 40 -

LO3. CONVEY INEFFICIENT AND INEFFECTIVE ENVIRONMENTAL PRACTICES

ASSESSMENT CRITERIA:

1. Efficiency and effectiveness of resource utilization are reported to appropriate

personnel.
2. Concerns related resource utilization is discussed with appropriate personnel.
3. Feedback on information/ concerns raised is clarified with appropriate personnel.

CONTENTS:

 Environmental Literacy
 Environmental Work Procedures
 Environmental Corrective Actions

CONDITIONS:

The students/trainees must be provided with the following:

 Workplace Practices
 Personal Protective Equipment (PPE)
 Learning Guides
 Hand-outs:
o Utilization of Energy, Water, Fuel Procedures
o Wastes Segregation Procedures
o Waste Disposal and Reuse Procedures
o Waste Collection Procedures
o Usage of Hazardous Materials Procedures
o Chemical Application Procedures
o Labeling Procedures

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline / face-to-face)
 Reportorial (online / distance learning)

ASSESSMENT METHODS:

 Situation analysis
 Interview
 Practical exam
 Written exam

CBC Computer Systems Servicing NC II - 41 -

UNIT OF COMPETENCY : PRACTICE ENTREPRENEURIAL SKILLS IN THE
WORKPLACE

MODULE TITLE : PRACTICING ENTREPRENEURIAL SKILLS IN THE

WORKPLACE

MODULE DESCRIPTOR : This module covers the outcomes required to apply

entrepreneurial workplace best practices and implement
cost-effective operations.

NOMINAL DURATION : 4 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/ trainees will be able to:

LO1. Apply entrepreneurial workplace best practices

LO2. Communicate entrepreneurial workplace best practices

LO3. Implement cost-effective operations

CBC Computer Systems Servicing NC II - 42 -

LO1. APPLY ENTREPRENEURIAL WORKPLACE BEST PRACTICES

ASSESSMENT CRITERIA:

1. Good practices relating to workplace operations are observed and selected

following workplace policy.
2. Quality procedures and practices are complied with according to workplace
requirements.
3. Cost-conscious habits in resource utilization are applied based on industry
standards.

CONTENTS:

 Workplace best practices, policies and criteria

 Resource utilization
 Ways in fostering entrepreneurial attitudes:
o Patient
o Honesty
o Quality-consciousness
o Safety-consciousness
o Resourcefulness

CONDITIONS:

The students/trainees must be provided with the following:

 Learning Guides
 Hand-outs:
o Economy in use of resources
o Consumption or use of consumables
o Use/Maintenance of assigned equipment and furniture
o Optimum use of allotted/available time

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline /face-to-face)
 Reportorial (online /distance learning)

ASSESSMENT METHODS:

 Situation analysis
 Interview
 Practical exam
 Written exam

CBC Computer Systems Servicing NC II - 43 -

LO2. COMMUNICATE ENTREPRENEURIAL WORKPLACE BEST PRACTICES

ASSESSMENT CRITERIA:

1. Observed good practices relating to workplace operations are communicated to

appropriate person.
2. Observed quality procedures and practices are communicated to appropriate
person.
3. Cost-conscious habits in resource utilization are communicated based on
industry standards.

CONTENTS:

 Workplace best practices, policies and criteria

 Resource utilization
 Ways in fostering entrepreneurial attitudes:
o Patient
o Honesty
o Quality-consciousness
o Safety-consciousness
o Resourcefulness

CONDITIONS:

The students/trainees must be provided with the following:

 Learning Guides
 Hand-outs:
o Economy in use of resources
o Consumption or use of consumables
o Use/Maintenance of assigned equipment and furniture
o Optimum use of allotted/available time

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline /face-to-face)
 Reportorial (online /distance learning)

ASSESSMENT METHODS:

 Situation analysis
 Interview
 Practical exam
 Written exam

CBC Computer Systems Servicing NC II - 44 -

LO3. IMPLEMENT COST-EFFECTIVE OPERATIONS

ASSESSMENT CRITERIA:

1. Preservation and optimization of workplace resources is implemented in

accordance with enterprise policy.
2. Judicious use of workplace tools, equipment and materials are observed
according to manual and work requirements.
3. Constructive contributions to office operations are made according to enterprise
requirements.
4. Ability to work within one’s allotted time and finances is sustained.

CONTENTS:

 Workplace Resource Optimization

 5S (Sort, Set in Order, Shine, Standardize, Sustain) Procedures and Concepts
 Cost-Effectiveness Criteria
 Workplace Productivity
 Entrepreneurial Mindset Impact on Productivity
 Ways in fostering entrepreneurial attitudes:
o Quality-consciousness
o Safety-consciousness

CONDITIONS:

The students/trainees must be provided with the following:

 Learning Guides
 Hand-outs:
o Economy in use of resources
o Consumption or use of consumables
o Use/Maintenance of assigned equipment and furniture
o Optimum use of allotted/available time
 Competency-Based Learning Material (CBLM)

METHODOLOGIES:

 Group discussion (virtual or face-to-face)

 Interaction (virtual or face-to-face)
 Lecture (online-offline /face-to-face)
 Reportorial (online /distance learning)

ASSESSMENT METHODS:

 Situation analysis
 Interview
 Practical exam
 Written exam

CBC Computer Systems Servicing NC II - 45 -

MODULES OF INSTRUCTIONS
COMMON COMPETENCIES

Computer Systems Servicing NC II

UNIT OF COMPETENCY : APPLY QUALITY STANDARDS

MODULE TITLE : APPLYING QUALITY STANDARDS

MODULE DESCRIPTOR : This module covers the knowledge, skills, attitudes and
values needed to apply quality standards in the workplace.
The unit also includes the application of relevant safety
procedures and regulations, organization procedures and
customer requirements.
.
NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Assess quality of received materials

LO2. Assess own work

LO3. Engage in quality improvement

CBC Computer Systems Servicing NC II - 47 -

LO1. ASSESS QUALITY OF RECEIVED MATERIALS

ASSESSMENT CRITERIA:

1. Work instruction obtained and work carried out in accordance with standard
operating procedures.
2. Received materials checked against workplace standards and specifications.
3. Faulty materials related to work are identified and isolated
4. Faults and any identified causes recorded and or reported to the supervisor
concerned in accordance with workplace procedures
5. Faulty materials are replaced in accordance with workplace procedures

CONTENTS:

 Reading skills required to interpret work instruction

 Workplace standards and specifications
 Procedures in obtaining and carrying out work instructions
 Quality checking procedures
 Fault identification and reporting
 Safety and environmental aspects of production process
 Carry out work in accordance with policies and procedures

CONDITIONS:

Students/trainees must be provided with the following:

 Work instructions
 Manuals (operation manual of the company/ manufacturer’s Instruction/ service
manual)
 Company/ workplace standards and specifications

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 48 -

LO2. ASSESS OWN WORK

ASSESSMENT CRITERIA:

1. Documentation relative to quality within the company identified and used

2. Completed work checked against workplace standards and specifications
3. Errors are identified and isolated
4. Information on the quality and other indicators of production procedures recorded
in accordance with workplace procedures
5. In cases of deviation from specific quality standards, causes documented and
reported in accordance with the workplace’s standard operating procedures.

CONTENTS:

 Communication skills needed to interpret and apply defined work procedures

 Identifying errors (deviation from customer and or organization requirements)

CONDITIONS:

Students/trainees must be provided with the following:

 Organization work procedures

 Manufacturer’s instruction manual
 Customer requirements
 Other forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 49 -

LO3. ENGAGE IN QUALITY IMPROVEMENT

ASSESSMENT CRITERIA:

1. Process improvement procedures participated in relative to workplace

assignment
2. Work carried out in accordance with process improvement procedures
3. Performance of operation or quality of product of service to ensure customer
satisfaction monitored

CONTENTS:

 Relevant production processes, materials and products

 Safety and environmental aspects of production processes
 Critical thinking
 Quality improvement processes

CONDITIONS:

Students/trainees must be provided with the following:

 Organization work procedures

 Manufacturer’s instruction manual
 Customer requirements
 Other forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 50 -

UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS

MODULE TITLE : PERFORMING COMPUTER OPERATIONS

MODULE DESCRIPTOR : This module covers the knowledge, skills, attitudes and
values needed to perform computer operations which include
inputting, accessing, producing, and transferring data using
the appropriate hardware and software.

NOMINAL DURATION : 16 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Plan and prepare for tasks to be taken/ undertaken

LO2. Input data into computer

LO3. Access information using computer

LO4. Produce output/data using computer system

LO5. Use basic functions of a web browser to locate information

LO6. Maintain computer equipment and systems

CBC Computer Systems Servicing NC II - 51 -

LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN

ASSESSMENT CRITERIA:

1. Requirements of tasks determined in accordance with the required output

2. Appropriate hardware and software selected according to task assigned and
required outcome
3. Task planned to ensure that OH and S guidelines and procedures followed
4. Client-specific guidelines and procedures followed
5. Required data security guidelines applied in accordance with existing procedures

CONTENTS:

 Reading and comprehension skills required to interpret work instructions and to

interpret basic user manuals
 OH and S principles and responsibilities
 Main types of computers and basic features of different operating systems
 Main parts of a computer
 Storage devices and basic categories of memory
 Relevant types of software
 General security, privacy legislation and copyright

CONDITIONS:

Students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- Voltage regulator / UPS
 Learning materials:
- Learning manuals
- Work Instruction
- Hand-outs
 Supplies/ materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 52 -

LO2. INPUT DATA INTO COMPUTER

ASSESSMENT CRITERIA:

1. Data entered into the computer using appropriate program/application in

accordance with company procedure
2. Accuracy of information checked and information saved in accordance with
standard operating procedures
3. Inputted data stored in storage media according to requirements
4. Work performed within ergonomic guidelines

CONTENTS:

 Relevant types of software

 Communication skills to identify lines of communication, request advice, follow
instructions and receive feedback
 Storage devices and basic categories of memory
 Basic ergonomics of keyboard and computer user

CONDITIONS:

Students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- Voltage regulator/ UPS
 Learning materials:
- Learning manuals
- Work Instruction
- Hand-outs
 Supplies/ materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 53 -

LO3. ACCESS INFORMATION USING COMPUTER

ASSESSMENT CRITERIA:

1. Correct program/application selected based on job requirements

2. Program/Application containing the information required accessed according to
company procedures
3. Desktop icons correctly selected, opened and closed for navigation purposes
4. Keyboard techniques carried out in line with OHS requirements for safe use of
keyboards

CONTENTS:

 Relevant types of software

 Business application
 System software
 Basic ergonomics of keyboard and computer user

CONDITIONS:

Students/trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- Voltage regulator / UPS
 Learning materials:
- Learning manuals
- Work instruction
- Hand-outs
 Supplies/ materials:
- Operating system
- Application program
- Disks

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 54 -

LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM

ASSESSMENT CRITERIA:

1. Entered data processed using appropriate software commands

2. Data printed as required using computer hardware/peripheral devices in
accordance with standard operating procedures
3. Files and data transferred between compatible systems using computer software,
hardware/peripheral devices in accordance with standard operating procedures

CONTENTS:

 Relevant types of software

 Computer peripherals
 Storage devices and basic categories of memory

CONDITIONS:

 Equipment:
- 1 unit of computer
- Printer
- Voltage regulator/ UPS
 Learning materials:
- Learning manuals
- Work Instruction
- Hand-outs
 Supplies/ materials:
- Operating system
- Application program
- Disks

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 55 -

LO5. USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION

ASSESSMENT CRITERIA:

1. Information requirements for Internet search established

2. Browser launched
3. Search engine loaded
4. Appropriate search criteria and/or URL of site entered
5. Relevant links followed to locate required information
6. Useful pages bookmarked or printed as required

CONTENTS:

 Web surfing
 Web browsers
 Search engines
 URLS and keywords
 Links
 Book marking

CONDITIONS:

 Equipment:
- 1 unit of computer
- Voltage regulator/ UPS
 Learning materials:
- Learning manuals
- Work Instruction
- Hand-outs
 Supplies/ materials:
- Operating system
- Application program
- Disks
- Paper

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 56 -

LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS

ASSESSMENT CRITERIA:

1. Procedures for ensuring security of data, including regular back-ups and virus
checks implemented in accordance with standard operating procedures
2. Basic file maintenance procedures implemented in line with standard operating
procedures

CONTENTS:

 Security measures
 Anti-virus software/programs
 File management

CONDITIONS:

 Equipment:
- 1 unit of computer
- Voltage regulator/ UPS
 Learning materials:
- Learning manuals
- Work Instruction
- Hand-outs
 Supplies/ materials:
- Operating system
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 57 -

UNIT OF COMPETENCY : PERFORM MENSURATION AND CALCULATION

MODULE TITLE : PERFORMING MENSURATION AND CALCULATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes and
values needed identifying, caring, and using measuring
instruments.

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module, the trainees/students should be able to:

LO1. Select measuring instrument.

LO2. Carry out measurement and calculation.

LO3. Maintain measuring instruments.

CBC Computer Systems Servicing NC II - 58 -

LO1. SELECT MEASURING INSTRUMENT

ASSESSMENT CRITERIA:

1. Object or component to be measured is identified.

2. Correct specifications are obtained from relevant source.
3. Appropriate measuring instrument is selected in line with job requirement.

CONTENTS:

 Types of components and object to be identified

 Knowing the correct specifications of the relevant sources
 Identify the necessary measuring tools in selecting the job requirements
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

 Try square
 Protractor
 Steel rule
 Taper

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 59 -

LO2. CARRY OUT MEASUREMENT AND CALCULATION

ASSESSMENT CRITERIA:

1. Appropriate measuring instrument selected to achieve required outcome.

2. Accurate measurements obtained for job.
3. Calculation needed to complete work tasks are performed using the four
fundamentals operations (addition, subtractions, multiplication and division)
4. Calculation involving fractions, percentages, and mixed numbers used to
complete workplace tasks.
5. Instruments read to the limit of accuracy of the tool.

CONTENTS:

 Identifying appropriate measuring instruments to be used

 Use accurate measurements for the tasks given.
 Using the four fundaments of mathematical operations
 Introducing proper procedure in calculating fractions, percentages, and mixed
numbers to perform in the given tasks.
 Reading skills required to interpret work instruction
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

The students/trainees must be provided with the following:

 Torque gauge
 Combination gauge
 Volume
 Area
 Circumstance
 Thickness

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 60 -

LO3. MAINTAIN MEASURING INSTRUMENT

ASSESSMENT CRITERIA:

1. Measuring instruments not dropped to avoid damage.

2. Measuring instruments cleaned before and after using.
3. Proper storage of instruments undertaken according to the manufacturer’s
specifications and standard operating procedures.

CONTENTS:

 Using appropriate instruments tools to avoid damage.

 Proper procedure in cleaning up the workplace before and after using
 Identifying the proper storage of the instruments to be kept that met the
manufacturer’s specifications and standard to avoid damage in mismatching.
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

Students/trainees must be provided with the following:

 Straight edge
 Steel rule
 Displacement
 Inside diameter
 Outside diameter
 Thickness
 Taper
 Out of roundness

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 61 -

UNIT OF COMPETENCY : PREPARE AND INTERPRET TECHNICAL DRAWING

MODULE TITLE : PREPARING AND INTERPRETING TECHNICAL

DRAWING

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitude and
values needed to prepare/interpret diagrams, engineering
abbreviation and drawings, symbols and dimensions.

NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module, the trainees/ students should be able to:

LO1. Identify different kinds of technical drawings

LO2. Interpret technical drawings

LO3. Prepare/ make changes on electrical/ electronic schematics and drawings

CBC Computer Systems Servicing NC II - 62 -

LO1. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS

ASSESSMENT CRITERIA:

1. Correct technical drawing selected according to job requirements.

2. Technical drawings segregated in accordance with the types and kinds of
drawings.

CONTENTS:

 Drawing conventions
 Symbols
 Dimensioning conventions
 Mark-p/ notation of drawings

CONDITIONS:

Students/trainees must be provided with the following:

 Schematic diagrams
 Charts
 Block diagrams
 Layout plans
 Location plans
 Process and instrumentation diagrams
 Loop diagrams
 System control diagrams

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 63 -

LO2. INTERPRET TECHNICAL DRAWING

ASSESSMENT CRITERIA:

1. Components, assemblies or objects recognized as required.

2. Dimensions of the key features of the objects depicted in the drawing correctly
identified.
3. Symbols used in the drawing identified and interpreted correctly.
4. Drawing checked and validated against job requirements or equipment in
accordance with standard operating procedures.

CONTENTS:

 Reading skills required to interpret work instructions

 Skills in interpreting electrical/ electronic signs and symbols

CONDITIONS:

The students/trainees must be provided with the following:

 Schematic diagrams
 Charts
 Block diagrams
 Layout plans
 Location plans
 Process and Instrumentation diagrams
 Loop diagrams
 System control diagrams

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 64 -

LO3. PREPARE/ MAKE CHANGES ON ELECTRICAL ELECTRONIC SCHEMATICS
AND DRAWINGS

ASSESSMENT CRITERIA:

1. Electrical/ electronic schematic drawn and correctly identified

2. Correct drawing identified, equipment selected and used in accordance with job
requirements

CONTENTS:

 Mathematics
 Communication skills

CONDITIONS:

Students/trainees must be provided with the following:

 Components/ dividers
 Drawing boards
 Rulers
 T-square
 Calculator

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 65 -

UNIT OF COMPETENCY : USE HAND TOOLS

MODULE TITLE : USING HAND TOOLS

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes on
the safe use, handling and maintenance of tools.
.
NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Plan and prepare for tasks to be undertaken

LO2. Prepare hand tools

LO3. Use appropriate hand tools and test equipment

LO4. Maintain hand tools

CBC Computer Systems Servicing NC II - 66 -

LO1. PLAN AND PREPARE TASKS TO BE UNDERTAKEN

ASSESSMENT CRITERIA:

1. Tasks to be undertaken properly identified.

2. Appropriate hand tools identify.
3. Hand tools selected according to the task requirements.

CONTENTS:

 Identifying appropriate hand tools

 Identifying tasks
 Selecting appropriate hand tools

CONDITION:

Students/trainees must be provided with the following:

 Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers,

pliers, punches
 Wrenches
 Files

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 67 -

LO2. PREPARE HAND TOOLS

ASSESSMENT CRITERIA:

1. Appropriate hand tools checked for proper operation and safety.

2. Unsafe or faulty tools identified.
3. Marked all tools for repair according to standard company procedures.

CONTENTS:

 Operation of hand tools

 Function of hand tools
 Common faults of hand tools
 Safety requirements of hand tools
 Preparing tools

CONDITION:

Students/trainees must be provided with the following:

 Hand tools for adjusting, dismantling, assembling, finishing, cutting,

 Tool set (screwdrivers, pliers, punches, wrenches, files)

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 68 -

LO3. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT

ASSESSMENT CRITERIA:

1. Tools used according to tasks undertaken.

2. All safety procedures in using tools observed at all times.
3. Malfunctions, unplanned or unusual events reported to the supervisor.

CONTENTS:

 Function of tools
 Safety requirements of tools
 Proper used of tools
 Creating report for malfunctions, unplanned or unusual events

CONDITION:

Students/trainees must be provided with the following:

 Cleaning
 Lubricating
 Tightening
 Simple tool repairs
 Hand sharpening
 Adjustment using correct procedures

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 69 -

LO4. MAINTAIN HAND TOOLS

ASSESSMENT CRITERIA:

1. Tools used according to tasks undertaken

2. Routine maintenance of tools undertaken according to standard operational
procedures, principles and techniques
3. Tools stored safely in appropriate locations in accordance with manufacturers
specifications or standard operating procedures

CONTENTS:

 Maintenance of tools
 Storage of tools
 Standard operational procedures, principles and techniques in maintaining a tools

CONDITION:

Students/trainees must be provided with the following:

 Cleaning
 Lubricating
 Tightening

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 70 -

UNIT OF COMPETENCY : TERMINATE AND CONNECT ELECTRICAL WIRING AND
ELECTRONICS CIRCUIT

MODULE TITLE : TERMINATING AND CONNECTING ELECTRICAL WIRING

AND ELECTRONICS CIRCUIT

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes and
values needed to terminate and connect electrical wiring and
electronic circuits.
.
NOMINAL DURATION : 8 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Plan and prepare for termination/connection of electrical wiring/electronics circuits

LO2. Terminate/connect wiring/electronic circuits

LO3. Test termination/connections of electrical wiring/electronics circuits

CBC Computer Systems Servicing NC II - 71 -

LO1. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL
WIRING/ELECTRONICS CIRCUITS

ASSESSMENT CRITERIA:

1. Materials are checked according to specification and tasks

2. Appropriate tools and equipment are selected according to tasks requirements
3. Task is planned to ensure OHS guidelines and procedures followed.
4. Electrical wiring/electronic, circuits are correctly prepared for connecting\
termination in accordance with instructions and worksite procedures.

CONTENTS:

 Proper handling of tools, test instruments and equipment

 Electrical theory
 OHS guidelines and procedures
 Use of PPE
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:

Students/trainees must be provided with the following:

 Supplies and materials

 Tools, instruments and equipment
 OHS Manual
 Personal protective equipment

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 72 -

LO2. TERMINATE/CONNECT WIRING/ELECTRONIC CIRCUITS

ASSESSMENT CRITERIA:
1. Safety procedures in using tools are observed at all times and appropriate
personal protective equipment used.
2. All works are undertaken safety in accordance with the workplace and standard
procedures.
3. Appropriate ranges of methods in termination/connection are used according to
specifications, manufacturer’s requirements and safety.
4. Correct sequence of operation is followed.
5. Accessories are used and adjusted, if necessary.
6. Confirmed that terminations/connections are undertaken successfully in
accordance with job specification.

CONTENTS:
 Use of tools
 Use of test instruments/equipment
 Electrical theory
 Single phase AC principles
 Wiring techniques
 Soldering techniques
 Reading skills required to interpret work instruction
 Communication skills

CONDITIONS:
Students/trainees must be provided with the following:
 Materials
- Cables
- Soldering lead
- Wires
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
 Personal protective equipment

METHODOLOGIES:
 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:
 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 73 -

LO3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL WIRING/ELECTRONICS
CIRCUITS

ASSESSMENT CRITERIA:

1. Testing of all completed termination/connections of electric wiring/electronic

circuits is conducted for compliance with specification and regulations using
appropriate procedures and equipment
2. Wiring and circuits are checked using specified testing procedures
3. Unplanned events or conditions are responded to in accordance with established
procedures.

CONTENTS:

 Use of test instruments/equipment

 Electrical theory
 Single phase AC principles
 Wiring techniques
 Soldering techniques
 Reading skills required to interpret work instruction
 Communication skills
 Soldering techniques

CONDITIONS:

Students/trainees must be provided with the following:

 Materials
- Cables
- Soldering lead
- Wires
 Tools and equipment
- Pliers
- Cutters
- Screw drivers
- Soldering gun
- Multi-tester
 Personal protective equipment

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Computer Systems Servicing NC II - 74 -

UNIT OF COMPETENCY : TEST ELECTRONIC COMPONENTS

MODULE TITLE : TESTING ELECTRONIC COMPONENTS

MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes
required to test electronic components. It includes
competencies in determining the criteria for testing
electronics components, planning an approach for
component testing, testing the components and evaluating
the testing process.

NOMINAL DURATION : 24 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Determine criteria for testing electronics components

LO2. Plan an approach for component testing

LO3. Test components

LO4. Evaluate the testing process

Qualification Title: Date Developed: September 2012

CBC Computer Systems Servicing NC II Date Revised: Page: 75
LO1. DETERMINE CRITERIA FOR TESTING ELECTRONICS COMPONENTS

ASSESMENT CRITERIA:

1. Work instructions are obtained and clarified based on job order or client
requirements.
2. Responsible person is consulted for effective and proper work coordination.
3. Data sheets/Application notes are obtained and interpreted based on
manufacturer’s specifications.
4. Testing criteria are defined to ensure that components meet technical and quality
requirements.
5. Document and communicate testing criteria to relevant personnel.

CONTENTS:

 Following the work instructions

 Job orders and client requirements
 Effective work coordination
 Interpreting data sheets/application
 Types and definition of testing criteria
 Communication skills
 Reading skills

CONDITIONS:

Students/ trainees must be provided with the following:

 Video or illustrated materials

 Data sheets/Application notes
 Electronic components
 Testing instruments and equipment
 Report forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Written test
 Practical demonstration
 Observation and oral questioning

CBC Computer Systems Servicing NC II - 76 -

LO2. PLAN AN APPROACH FOR COMPONENT TESTING

ASSESMENT CRITERIA:

1. Various testing methods are Identified based on types of electronic components

2. Characteristics and appropriateness of testing methods to be used during
development and on completion is determined
3. Testing methods are considered/selected in relation to appropriate testing
strategy
4. Plan for testing components is developed at specified points during development
and on completion
5. Required test & measuring instruments and tools are prepared and checked in
accordance with established procedures
6. Records system is established to document testing results, including problems
and faults

CONTENTS:

 Types of electronic components

 Different types of testing methods
 Develop a plan for testing
 Preparation of test and measuring instruments
 Established procedures on testing components
 Recording and documentation of testing results

CONDITIONS:

Students/ trainees must be provided with the following:

 Video or illustrated materials

 Data sheets/Application notes
 Electronic components
 Testing instruments and equipment
 Testing results
 Report forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Written test
 Practical demonstration
 Observation and oral questioning

CBC Computer Systems Servicing NC II - 77 -

LO3. TEST COMPONENTS

ASSESMENT CRITERIA:

1. Testing methods are applied to ensure that products meet creative, production
and technical requirements.
2. Appropriate PPE are used and OHS procedures are followed according to
workplace standards.
3. Problems and faults detected by testing are recorded and remedial steps taken in
records system is documented.
4. Problems and faults detected during testing are resolved in accordance with
agreed project or industry practice.
5. Evaluate final products against the previously determined criteria.
6. Testing process is documented and summarized evaluation report is submitted to
relevant personnel.

CONTENTS:

 Operation of testing instruments and equipment

 Applying testing methods
 Personal protective equipment (PPE)
 Occupational health and safety (OHS) procedures
 Testing
o Performing off-board testing
 Resistor
 Capacitor
 Inductor
 Diodes and transistors
 Thyristors
o Performing on-board testing
 Resistor
 Capacitor
 Inductor
 Diodes and transistors
 Thyristors
 Integrated circuits (e.g. regulator, timer, gates, op-amps ICs, etc. )
 Safety
o Work Safety requirements and economy of materials with durability
o Knowledge in 5S application and observation of required timeframe
o Knowledge of proper handling and disposal of chemicals
 Materials, tools and equipment uses and specifications
o Identification of hand and power tools
o Proper care and use of tools
 Work efficiently & systematically
 Use and maintenance of tools and equipment
 Skills in testing electronic components
 Work safety practices and time management
 Problem solving skills

 Fault finding techniques

CBC Computer Systems Servicing NC II - 78 -

  Detecting and resolving faults
 Evaluation of the tested products
 Production and technical requirements
 Recording and documentation

CONDITIONS:

Students/ trainees must be provided with the following:

 Working area/bench
 Electronic components
 Testing instruments and equipment
 Data sheets/Application notes
 Testing results
 Report forms
 Video or illustrated materials

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Written test
 Practical demonstration
 Observation and oral questioning

CBC Computer Systems Servicing NC II - 79 -

LO4. EVALUATE THE TESTING PROCESS

ASSESMENT CRITERIA:

1. Testing methods that were successful and those that led to difficulties are
identified based on industry standards.
2. Testing process and records system are evaluated based on standard
procedures.
3. Test results/findings are documented for subsequent components testing..

CONTENTS:

 Identifying the successful testing methods

 Testing process and recording systems
 Evaluation of the testing process
 Documentation of the test results/findings

CONDITIONS:

Students/ trainees must be provided with the following:

 Tools and equipment (see range of variables)

 Working area/bench
 Electronic components
 Testing instruments and equipment
 Assessment rating sheet
 Reporting forms

METHODOLOGIES:

 Lecture-demonstration
 Film Viewing
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Written test
 Practical demonstration
 Demonstration and questioning
 Assessment of output product

CBC Computer Systems Servicing NC II - 80 -

MODULES OF INSTRUCTIONS
CORE COMPETENCIES

Computer Systems Servicing NC II

UNIT OF COMPETENCY : INSTALL AND CONFIGURE COMPUTER SYSTEMS

MODULE TITLE : INSTALLING AND CONFIGURING COMPUTER SYSTEMS

MODULE DESCRIPTOR : This module covers the outcomes required in installing and
configuring desktop and workstation computers systems. It
consists of competencies to assemble computer hardware,
install operating system and drivers for peripherals/devices,
and install application software as well as to conduct testing
and documentation.

NOMINAL DURATION : 40 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Assemble computer hardware

LO2. Install operating system and drivers for peripherals/ devices
LO3. Install application software
LO4 Conduct testing and documentation

CBC Computer Systems Servicing NC II - 82 -

LO1. ASSEMBLE COMPUTER HARDWARE

ASSESSMENT CRITERIA:

1. Unit assembly is planned and prepared to ensure OH&S policies and procedures
are followed in accordance with systems requirements
2. Materials necessary to complete the work are identified and obtained in
accordance with established procedures and checked against systems
requirements
3. Tools, equipment and testing devices needed to carry out the installation work
are obtained in accordance with established procedures and checked for correct
operation and safety
4. Computer hardware is assembled in accordance with established procedures and
systems requirements
5. Basic-input-output-system (BIOS) configuration is performed in accordance with
hardware requirements.
6. 5S and 3Rs are followed according to environmental policies

CONTENTS:

 Types of computers
 Parts of computers
o Description and purpose of hardware
 Input devices
 Processing devices
 Output devices
o Description and purpose of firmware
 Operation and function of Basic Input-Output System (BIOS)
 Safety handling of computer parts
o Electro-static devices (ESD)
o Effects of contaminants in computer parts
o Bending of boards
 Systems design
o Power supply requirements
o System specifications
 CPU core design and specifications
 Memory specifications
 Peripheral ports specifications
o Enclosures and form factors
o Monitors, mouse and keyboards
 Computer assembly procedures
o Parts and peripheral mounting
o Motherboard settings and configurations
o Controls and peripheral ports orientation
o Air flow and ventilation
 Desktop PC interface/hook up procedures
 Power ON self-test and BIOS configuration procedures
 5S and 3Rs environmental policies

CBC Computer Systems Servicing NC II - 83 -

 CONDITIONS:

The students/trainees must be provided with the following:

 Tools and test instruments

o Screwdriver set
 Philips and flat
 T-series
 Hex
o Headlamp
o Anti-static wrist strap
o Long nose pliers
o Multi-tester
o Table mat
 Desktop PC parts and peripherals
o Processor, mother board and memory
o Video card
o Network interface card
o Hard disk and optical drive
o Enclosure with power supply
o Keyboard, mouse and speaker
o Monitor
o Test speaker (internal)
 Access to power source

METHODOLOGIES:

 Lecture
 Discussion
 Demonstration
 Film viewing
 Hands on practice

ASSESSMENT METHODS:
 Written exam
 Practical exam/demonstration
 Observation in workplace

CBC Computer Systems Servicing NC II - 84 -

LO2. INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/ DEVICES

ASSESSMENT CRITERIA:

1. Portable bootable devices are created in accordance with software manufacturer

instruction
2. Customized installers are prepared in accordance with software utilization guide
and end user agreement.
3. Installation of portable applications are carried out in accordance with software
user guide and software license
4. Operating system (OS) is installed in accordance with established installation
procedures and to comply with end-user requirements
5. Peripherals/devices drivers are installed and configured in accordance with
manufacturer’s instructions and/or OS installation procedures.
6. OS and drivers updates/patches are accessed and installed in accordance with
manufacturer’s recommendations and requirements
7. On-going checks of the quality of the work are undertaken in accordance with
established procedures

CONTENTS:

 Preparation of installers
o Slip-streaming
o Preparing bootable portable and optical devices
 Disk management
o Disk formatting
o Disk partitioning
 Computer operating systems
o Windows
o MAC OS X
o Linux
 OS installation procedures
o Desktop OS
 Single boot
 Dual boot
o Network OS
 Single boot
 Dual boot
o 64-bit OS
 Installation of devices/drivers
 Update procedures
o OS
o Device drivers

CBC Computer Systems Servicing NC II - 85 -

 CONDITIONS:

The students/trainees must be provided with the following:

 Portable devices
o Flash drive
o External optical drive
 Computer
o 32-bit Desktop computer
o 64-bit desktop computer
o Laptop
 Computer peripherals/devices
o Printer
o Scanner
o Network interface card (NIC)
 Installer
o Desktop OS
o Network OS
o 64-bit desktop OS
o Device drivers

METHODOLOGIES:

 Lecture
 Discussion
 Demonstration
 Viewing multimedia
 Hands on practice

ASSESSMENT METHODS:

 Written exam
 Practical exam/demonstration
 Observation in workplace

CBC Computer Systems Servicing NC II - 86 -

LO3. INSTALL THE COMPUTER APPLICATION SOFTWARE

ASSESSMENT CRITERIA:

1. Application software are installed based on software installation guides, end-user

requirements and software license agreement
2. Variation to application software installation is carried out in accordance to
customer/client requirements
3. Software updates are accessed and installed in accordance with manufacturer’s
recommendations and requirements

CONTENTS:

 Installation of applications
o Productivity tools
o Games
o Utilities
 Anti-virus
 Diagnostic/repair
 Virtualization software
 Application software license agreements
 Software update procedures
o Applications
o Utilities

CONDITIONS:

The students/trainees must be provided with the following:

 Portable devices
o Flash drive
o External optical drive
 Computer
o 32-bit Desktop computer
o 64-bit desktop computer
o Laptop
 Computer peripherals/devices
o Printer
o Scanner
o Network interface card (NIC)
 Appropriate installers for software applications/programs

METHODOLOGIES:

 Lecture
 Discussion
 Demonstration
 Film viewing
 Hands on practice

CBC Computer Systems Servicing NC II - 87 -

 ASSESSMENT METHODS:
 Written exam
 Practical exam/demonstration
 Observation in workplace

CBC Computer Systems Servicing NC II - 88 -

LO4. CONDUCT TESTING AND DOCUMENTATION

ASSESSMENT CRITERIA:

1. Devices / systems and/or installation is tested to determine whether it conforms

to requirements
2. Stress test is conducted to ensure reliability of equipment in accordance with
manufacturer’s instructions and system requirements
3. Documentation in relation to the test is forwarded to appropriate personnel and/or
authority in accordance with requirements

CONTENTS:

 Purpose and importance of stress test

 Stress test procedures
o CPU
o Memory
o Hard disk
o Video card
 Documentation procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Portable devices
o Flash drive
o External optical drive
 Stress test software
 Desktop computer or laptop
 Computer peripherals/devices

METHODOLOGIES:

 Lecture
 Discussion
 Demonstration
 Viewing multimedia
 Hands on practice

ASSESSMENT METHODS:
 Written exam
 Practical exam
 Observation in workplace
 Demonstration

CBC Computer Systems Servicing NC II - 89 -

UNIT OF COMPETENCY : SET-UP COMPUTER NETWORKS

MODULE TITLE : SETTING-UP COMPUTER NETWORKS

MODULE DESCRIPTOR : This module covers the outcomes required in setting-up

computers networks for LANs and SOHO systems. It
consists of competencies to install network cables, set
network configuration, set router/Wi-Fi/ wireless access
point/repeater configuration as well as to inspect and test the
configured computer networks.

NOMINAL DURATION : 40 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Install network cables

LO2. Set network configuration

LO3. Set router/Wi-Fi/ wireless access point/repeater configuration

LO4. Inspect and test the configured computer networks

CBC Computer Systems Servicing NC II - 90 -

LO1. INSTALL NETWORK CABLES

ASSESSMENT CRITERIA:

1 Cable routes are determined and planned in accordance with network design and
actual installation site.
2 Network materials necessary to complete the work are identified and obtained in
accordance with established procedures and checked against systems
requirements
3 Tools, equipment and testing devices needed to carry out the installation work
are obtained in accordance with established procedures and checked for correct
operation and safety
4 Appropriate personal protective equipment is used and OHS policies and
procedures are followed
5 Copper cable splicing is performed based on Electronic Industries Alliance/
Telecommunications Industry Association (EIA/TIA) standards
6 Network cables and cable raceway are installed in accordance with established
procedures and installation requirements
7 Installation work is performed and is checked to ensure no unnecessary damage
has occurred and complies with requirements
8 5S and 3Rs are followed according to environmental policies

CONTENTS:

 Computer networking concepts

o Open system interconnection (OSI) model
 Physical layer
 Data link layer
 Network layer
 Transport layer
o Network components
 Computer system
 Media
- Wired or wireless
 Protocol
 Interface / Network devices
- Hubs, Switches, Routers and Bridges
o Network topology
o Types of networks
 Size/geographical
- Local area network (LAN)
- Wide area network (WAN)
 Role
- Peer-to-peer
- Client Server
 Network cable installation
o Types of cable
 Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP)
 Coaxial
 Fiber optic
o Copper cable splicing standards
 Straight-through
CBC Computer Systems Servicing NC II - 91 -
  Cross-over
o Fiber optic cable installation
o Copper cable standards
 CAT5, CAT5e and CAT6
 Roughing- in activities
o Installation of cable raceways/ducts
o Installation of modular panel/box
o Installation of patch panel
 Cable testing
 Principles of 5S and 3Rs

CONDITIONS:

The students/trainees must be provided with the following:

 PC or workstation
 Access to network cable installation board
 Ladder
 PPEs (i.e. goggles, gloves, safety shoes, working clothes, etc.)

Network materials Tools and test instruments

 Network cables  Crimping tool
- UTP CAT5e  Side-cutting pliers
- UTP CAT6  Screwdriver set
- STP CAT5  Portable hand drill with bit set
- Terminated fiber optic cables  Hammer
 Slotted PVC  Hacksaw
 Modular box/panel  Pull-push rule
 Patch panel  Tool holster
 Cable organizer kit  LAN tester
 RJ 45
 Fastener (i.e. screw, hole-filler/tox)

METHODOLOGIES:

 Lecture/ Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical exam/demonstration
 Observation in workplace

CBC Computer Systems Servicing NC II - 92 -

LO2. SET NETWORK CONFIGURATION

ASSESSMENT CRITERIA:

1 Network connectivity of each terminal is checked in accordance with network

design.
2 Any fault or problem in the network system is diagnosed and remedied in line
with the standard operating procedures.
3 Network interface card (NIC) settings are configured in accordance with network
design.
4 Communication checking between terminals are carried out in accordance with
OS network configuration guides
5 Unplanned events or conditions are responded to in accordance with established
procedures

CONTENTS:

 Network design
o Data packet principles
o IP address configuration
 IPV4
 IPV6
o Subnet configuration
o Procedures in configuring Network interface card (NIC) for network
communication
 Protocol
 IP address
 Subnet mask
 Gateway
 Network configuration
o Peer-to-peer cross-over connection
o Peer-to-peer using switch
 Network connectivity testing
o Wizard–based testing
o Command line interface testing

CONDITIONS:

The students/trainees must be provided with the following:

 2 units desktop computers

 Laptop
 Terminated network cables
 Switch
 Access to installed network cables

CBC Computer Systems Servicing NC II - 93 -

 METHODOLOGIES:

 Lecture/ Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical exam/demonstration
 Observation in workplace

CBC Computer Systems Servicing NC II - 94 -

LO3. SET ROUTER/WI-FI/ WIRELESS ACCESS POINT/REPEATER CONFIGURATION

ASSESSMENT CRITERIA:

1 Client Device systems settings are configured in accordance with manufacturers’

instructions and end-user preferences
2 Local area network (LAN) port is configured in accordance with manufacturers’
instructions and network design
3 Wide area network (WAN) port is configured in accordance with manufacturers’
instructions and network design
4 Wireless settings are configured in accordance manufacturers’ instructions,
network design and end-user preferences
5 Security/Firewall/Advance settings are configured in accordance with
manufacturers’ instructions and end-user preferences

CONTENTS:

 Router/Wi-Fi/ wireless access point/repeater configuration

 Network interface card (NIC) settings
 Device systems settings configuration
 Local area network (LAN) port configuration
 Wide area network (WAN) port configuration
 Wireless settings configuration
 Security/Firewall/Advance settings and configuration
 Cloud computing

CONDITIONS:

The students/trainees must be provided with the following:

 2 units desktop computers

 Laptop
 Terminated network cables
 Switch
 Access to installed network cables
 Router/Wi-Fi/ wireless access point/repeater

METHODOLOGIES:

 Lecture/ Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical exam/demonstration
 Observation in workplace

CBC Computer Systems Servicing NC II - 95 -

LO4. INSPECT AND TEST THE CONFIGURED COMPUTER NETWORKS

ASSESSMENT CRITERIA:

1 Final inspections are undertaken to ensure that the configuration done on the
computer networks conforms with the manufacturer’s instruction/manual
2 Computer networks are checked to ensure safe operation.
3 Reports are prepared/completed according to company requirements.

CONTENTS:

 Network connectivity testing

 Documentation procedures
 Philippine Electrical Code relevant to data connection
 Principles of 5S and 3Rs

CONDITIONS:

The students/trainees must be provided with the following:

 2 units desktop computers

 Laptop
 Terminated network cables
 Switch
 Access to configured computer network systems
 Router/Wi-Fi/ wireless access point/repeater
 Tools and test instruments
 PPEs

METHODOLOGIES:

 Lecture/ Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical exam/demonstration
 Observation in workplace

CBC Computer Systems Servicing NC II - 96 -

UNIT OF COMPETENCY : SET-UP COMPUTER SERVERS

MODULE TITLE : SETTING-UP COMPUTER SERVERS

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
needed to set-up computer servers for LANs and SOHO
systems. It consists of competencies to set-up user access
and configures network services as well as to perform testing,
documentation and pre-deployment procedures.

NOMINAL DURATION : 40 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Set-up user access

LO2. Configure network services
LO3. Perform testing, documentation and pre-deployment procedures

CBC Computer Systems Servicing NC II - 97 -

LO1. SET-UP USER ACCESS

ASSESSMENT CRITERIA:

1 User folder is created in accordance with network operating system (NOS)

features
2 User access level is configured based on NOS features and established network
access policies/end-user requirements.
3 Security check is performed in accordance with established network access
policies/end-user requirements.

CONTENTS:

 Network operating system (NOS) features

 Computer servers
 Types of Network services
 User access level configuration
 Network services configuration
o configuring web services
o configuring file sharing services
o configuring print sharing services
 Web applications/technologies
 Setting-up client/user access and security
 Setting-up and configuring servers
 Problem solving skills
 Decision making skills
 Reading and writing skills

CONDITIONS:

The students/trainees must be provided with the following:

 PC or workstation network and server

 Network operating system (NOS)
 Network printer
 Tools and test instruments
 Appropriate software applications/programs

METHODOLOGIES:

 Lecture/ Discussion
 Demonstration
 Viewing multimedia

ASSESSMENT METHODS:
 Written exam
 Practical exam
 Observation in workplace
 Demonstration

CBC Computer Systems Servicing NC II - 98 -

LO2. CONFIGURE NETWORK SERVICES

ASSESSMENT CRITERIA:

1 Normal functions of server are checked in accordance with manufacturer’s

instructions
2 Required modules /add-ons are installed/updated based on NOS installation
procedures
3 Network services to be configured are confirmed based on user/system
requirements
4 Operation of network services are checked based on user/system requirements
5 Unplanned events or conditions are responded to in accordance with established
procedures

CONTENTS:

 Computer servers and functions

 Installing and configuring modules/add-ons
 Configuration of network services
 User/System requirements
 Operation of network services
 Types of Network services
 User access level configuration
 Network services configuration
o configuring web services
o configuring file sharing services
o configuring print sharing services
 Web applications/technologies
 Setting-up client/user access and security
 Setting-up and configuring servers
 Problem solving skills
 Decision making skills
 Reading and writing skills

CONDITIONS:

The students/trainees must be provided with the following:

 PC or workstation network and server

 Network operating system (NOS)
 Network printer
 Tools and test instruments
 Appropriate software applications/programs

METHODOLOGIES:

 Lecture/ Discussion
 Demonstration
 Viewing multimedia

CBC Computer Systems Servicing NC II - 99 -

 ASSESSMENT METHODS:
 Written exam
 Practical exam
 Observation in workplace
 Demonstration

CBC Computer Systems Servicing NC II - 100 -

LO3. PERFORM TESTING, DOCUMENTATION AND PRE-DEPLOYMENT
PRACTICES

ASSESSMENT CRITERIA:

1 Pre-deployment procedures is undertaken based on enterprise policies and

procedures
2 Operation and security check are undertaken based on end-user requirements
3 Reports are prepared/completed according to enterprise policies and procedures.

CONTENTS:

 Testing procedures
 Pre-deployment procedures and practices
 Enterprise policies and procedures
 End user requirements
 Enterprise policies and procedures
 Documentation and making reports

CONDITIONS:

The students/trainees must be provided with the following:

 PC or workstation network and server

 Tools and test instruments
 Appropriate software applications/programs
 Documents and report forms

METHODOLOGIES:

 Lecture/ Discussion
 Demonstration
 Film viewing

ASSESSMENT METHODS:

 Written exam
 Practical exam
 Observation in workplace
 Demonstration

CBC Computer Systems Servicing NC II - 101 -

UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND
NETWORKS

MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER SYSTEMS

AND NETWORKS

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
needed to maintain and service computer systems and
networks.

NOMINAL DURATION : 40 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO 1. Plan and prepare for maintenance and repair

LO 2. Maintain computer systems and networks
LO 3. Diagnose faults of computer systems and networks
LO 4. Rectify/correct defects in computer systems and networks
LO 5. Inspect and test the computer systems and networks

CBC Computer Systems Servicing NC II - 102 -

LO1. PLAN AND PREPARE FOR MAINTENANCE AND REPAIR

ASSESSMENT CRITERIA:

1 Maintenance and/or Diagnosis of faults is planned and prepared in line with job
requirements.
2 Tools, equipment and testing devices needed for the maintenance are obtained
and checked for correct operation and safety
3 Materials necessary to complete the work are obtained in accordance with
established procedures and checked against job requirements.
4 OHS policies and procedures are followed in line with job requirements.
5 Computer systems and networks for maintenance are checked against
job/service order or instructions and specifications.

CONTENTS:

 Planning and preparing for maintenance

 Computer systems maintenance procedures
o PC systems
o Computer operations
o Electronic fault findings
 Use and operation of tools, instruments and testing devices
 Established procedures and job requirements
 Occupational health and safety policies and procedures
 Job service order forms or checklist
 Reading skills required to interpret work instructions
 Communication skills needed to interpret and define work procedures
 Problem solving in emergency situation

CONDITIONS:

The students/trainees must be provided with the following:

 Tools and materials
 Computers and peripherals
 Test instruments
 Materials
 PPE
 Technical manuals

METHODOLOGIES:

 Lecture/ Discussion
 Demonstration/ Role playing
 Film viewing

ASSESSMENT METHODS:
 Written exam
 Practical exam/ Demonstration

CBC Computer Systems Servicing NC II - 103 -

LO2. MAINTAIN COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CRITERIA:

1 Appropriate personal protective equipment is used in line with standard

procedures.
2 Normal function of computer systems and networks are checked in accordance
with manufacturer’s instructions.
3 Scheduled/periodic maintenance is performed in accordance with manufacturer’s
requirements.
4 Where necessary, needed repairs/replacements are made in accordance with
established procedures.
5 Unplanned events or conditions are responded to in accordance with established
procedures

CONTENTS:

 Occupational health and safety

 Personal Protective Equipment (PPE)
 Computer system and network operation
 Procedures in maintenance scheduling
 Preventive maintenance of computer system and network
o Operating system update
o Back-up scheduling
o Creating restore point
o Guarding against virus
o Cleaning computer systems and networks
 Problem solving in emergency situation

CONDITIONS:

The students/trainees must be provided with the following:

 Hardware and software tools

 Computers and peripherals
 Test instruments
 Materials and replacement components
 PPE
 Technical manuals

METHODOLOGIES:

 Lecture/ Discussion
 Demonstration/ Role playing
 Film viewing

ASSESSMENT METHODS:
 Written exam
 Practical exam/ Demonstration

CBC Computer Systems Servicing NC II - 104 -

 LO3. DIAGNOSE FAULTS OF COMPUTER SYSTEMS

ASSESSMENT CRITERIA:

1 Appropriate personal protective equipment is used in line with standard

procedures.
2 Faults or problems in the computer systems and networks are diagnosed
according to requirements and in line with the standard procedures.
3 Fault and problems are recorded in accordance with standard procedures
4 Appropriate measures are determined in accordance with established procedures
5 Unplanned events or conditions are responded to in accordance with established
procedures
6 Documentation and reports are accomplished and submitted to appropriate
personnel in accordance with enterprise requirements.

CONTENTS:

 Personal Protective Equipment (PPE)

 Diagnostic procedures
 Problem solving in emergency situation
 Responding to unplanned/unexpected events
 Identifying and isolating faults/problems
o Diagnostic software utilities
o Gathering of information
 Accomplished forms
o Diagnostic reports
o Proposal reports

CONDITIONS:

The students/trainees must be provided with the following:

 Hardware and software tools and utilities

 Computers and peripherals
 Test instruments
 PPE
 Technical manuals

METHODOLOGIES:

 Lecture/ Discussion
 Demonstration/ Role playing
 Film viewing

ASSESSMENT METHODS:

 Written exam
 Practical exam/ Demonstration

CBC Computer Systems Servicing NC II - 105 -

LO4. RECTIFY/CORRECT DEFECTS IN COMPUTER SYSTEMS

ASSESSMENT CRITERIA:

1 Appropriate personal protective equipment is used in line with standard

procedures.
2 Defective components or parts are replaced or corrected without damage to the
surrounding environment or services
3 Adjustments, if necessary are made in accordance with established procedures
4 Appropriate measures are performed in accordance with established procedures
5 Unplanned events or conditions are responded to in accordance with established
procedures.
6 Documentation and reports are accomplished and submitted to appropriate
personnel in accordance with enterprise requirements

CONTENTS:

 Personal Protective Equipment (PPE)

 Defects in computer systems and networks
 Troubleshooting and repair techniques
 Problem solving in emergency situation
 Corrective action
o Hardware configuration
o Software configuration
 Accomplished forms
o Repair reports
o Corrective action reports
 Documentation and making report

CONDITIONS:

The students/trainees must be provided with the following:

 Hardware and software tools and utilities
 Computers and peripherals
 Test instruments
 Materials and replacement components
 PPE
 Technical manuals

METHODOLOGIES:

 Lecture/ Discussion
 Demonstration/ Role playing
 Film viewing

ASSESSMENT METHODS:
 Written exam
 Practical exam/ Demonstration

CBC Computer Systems Servicing NC II - 106 -

LO5. INSPECT AND TEST THE COMPUTER SYSTEMS AND NETWORKS

ASSESSMENT CRITERIA:

1 Final inspections are undertaken to ensure that the testing conducted on the
device conforms with the manufacturer’s instruction/manual
2 Computer systems and networks are checked/tested to ensure safe operation.
3 Work site is cleaned and cleared of all debris and left in safe condition in
accordance with company procedures
4 Report is prepared and completed according to company requirements
5 5S and 3Rs are followed according to environmental policies

CONTENTS:

 Testing methods and procedures

 5S and 3Rs environmental policies
 Reports
o Status report
o Final test report
 Waste management

CONDITIONS:

The students/trainees must be provided with the following:

 Hardware and software tools and utilities

 Computers and peripherals
 Test instruments
 Materials and replacement components
 PPE
 Technical manuals

METHODOLOGIES:

 Lecture/ discussion
 Demonstration/ role playing
 Film viewing

ASSESSMENT METHODS:
 Written exam
 Practical exam/ demonstration

CBC Computer Systems Servicing NC II - 107 -

What is Competency-Based Curriculum (CBC)?

 A competency-based curriculum is a framework or guide for the

subsequent detailed development of competencies, associated
methodologies, training and assessment resources.

 The CBC specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.

 CBC can be developed immediately when competency standards

exist.

 When competency standards do not exist, curriculum developers

need to clearly define the learning outcomes to be attained. The
standard of performance required must be appropriate to industry
and occupational needs through the industry/enterprise or
specified client group consultations.