CURRICULAM – VITAE
Name: SONA BANERJEE
Phone: 8240513851
Email: sona.banerjee@ymail.com
Address: 69, Canal Side Road Garia , Near Kabi Nazrul Nursing Home, Kolkata 700084
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Career Objective:
Looking forward to build a career with a leading corporate which will help me explore my
strengths and realize my potential. Willing to work as a key player in a challenging and creative
environment with utmost dedication.
Professional Experience:
Working in ICICI Bank Ltd. as a Senior Associate in the West Bengal E-Tendering department
where we take care of the entire end to end payment refund process for all bidders whose bids
have been rejected by the West Bengal Govt. (2016-till date).
Worked in ICICI Bank Ltd. in the role of a Verifier for the auto debit paper mandates provided by
the SC-ST group to whom the West Bengal Govt. used to provide loans at lower rate of interests.
Worked at Aegis Pvt. Ltd. as a Virtual Relationship Manager for Vodafone process (2015-2016).
Worked at Charu Chandra College as a Guest Lecturer (2012-2014).
Worked at First source Pvt. Ltd. as a Customer Care Executive (2010-2012).
Worked at Samadhan Advesory Pvt. Ltd. as a Vodafone Customer care Executive (2009-2010).
Worked at GE Money as a Customer Care Executive (2007-2008).
Job Responsibilities
Analyzing the type of faults occurred at Customer’s premises and taking decisions accordingly.
Maintaining the Quality and Quantity standards as assigned by the client.
Handling various queries of the customers together as a Team.
Attaining daily, weekly and monthly targets as per Process requirements.
Maintaining MIS database on a regular basis.
Maintaining Daily reports database on a regular basis.
Analyzing the type of faults occurring at Bidders’ premises and taking necessary steps
accordingly.
Skills:
Operating System: MS-Office, MS-Word, MS-Excel, MS-PowerPoint.
BPO Call Center Training done from AKIKO CALLNET.
Educational Project Experience:
Jan –Mar (2004)
Documentary Name: Enlightened Darkness
Project: On the Prostitute of Durgapur.
Responsibilities include –
Lifestyle of the ladies in that locality.
2.Oct 2004
Puja Parikrama: Shantiniketan interior village.
Project Shantiniketan Radio.
Responsibilities include -
The interior village Durga pujas were covered for the entire Saptami to Nabami.
2nd Nov 2004 to 10th Nov 2004
Training was attended in Aajkal Newspaper as a Media Trainee.
Jan 2005
Worked as a reporter in the Vishwa Bharati Cronical Newspaper.
Research paper completed on women’s position in the media.
Training done from Tara Bangla as a reporter
Extra-curricular Certifications:
Holding Certificate of All India School Games in Swimming in the year 1992, 1993, 1995, 1996.
Holding Certificate of All India National Swimming Championship in the year 1993, 1994, 1996.
Strengths:
Hard working, sincere and responsible. Good at handling pressure situations effectively besides
maintaining a cordial relationship with fellow workers and the esteemed clients.
Academic Qualifications:
Post Graduation in Journalism and Mass Communication from Vishwa Bharati University,
Shantiniketan, 2006.
Graduation from Calcutta University obtaining Bachelor of Arts degree, Political Science
(Honours), 2003.
Std XII, WBBHSE 2000.
Std X, WBBSE 1998.
Personal Details:
Date of Birth: 15th May, 1981
Marital Status: Married
Nationality: Indian
Gender: Female
Languages Known: English, Hindi & Bengali (All Reading, Writing & Speaking)
Declaration:
I do hereby declare that all the above mentioned information is true to the best of my knowledge
and belief
Place: Kolkata
Signature:
(Sona Banerjee)
Date:
