AM Checklist-FOSSE
System Support: (240)632-6000
Marsha Code: FLOCY
Date: Occupancy: %
Associate: Daily Rate: $ GSS Score :
___ Count your cash drawer.
NIGHT AUDIT or ANOTHER ASSOCIATE MUST WITNESS. The cash count log needs to be
signed by both associates, at the BEGINNING AND END of each associates shift. The
cash drawer should always be at $300.) Any shortage will be the responsibility of the
associates working.
___ Communicate any important information that the previous shift may have to pass along. Read and
initial the logbook.
___BEFORE 8AM Send the weekly rates and availability to Natosha & Jennifer using Front Office GMAIL
___ Log in to MGS – Empower – COMPLETE THE REQUIRED 8 CASES PER SHIFT
Check for any cases that need to be addressed. This could be any action that we need
to take or any case that is left marked as ‘open’. Please remember that chat cases
should be closed after every reply to ensure BSA compliance.
Review the Guest Planning screen throughout your shift and communicate
requests/problems with Housekeeping, as well as Maintenance. We should be logging
any called in requests, as well as any requests made in person into GXP. This is now part
of the BSA compliance for Marriott.
___ Print Contingency Reports in Fosse (FOffice-P-C) and keep in FRONT OFFICE BINDER
This will include your Arrivals report, Departure report, Guest ledger, Room status
report. This needs to be printed regularly throughout your shift and especially if there is
any inclement weather (windy, rainy, snowy-or if you see lights flickering).
___BEFORE 8:30AM Update HSKP WHITE BOARD in Laundry with the days departures, stayovers, late-
checkouts, early arrivals, early checkouts and special requests.
___Ensure that your inventory is balanced in Fosse and Marsha
If there is a discrepancy- understand why or ask a manager
___Run the Duplicate Name Check (Resv-Reports-Duplicate Name Check)
Look at the reservations that come up and see if there are two rooms under the same
name or possibly a stayover reservation. (Inform housekeeping if so and check in and
out in Fosse)
AM Checklist-FOSSE
System Support: (240)632-6000
Marsha Code: FLOCY
Assign rooms and prepare as necessary. Make sure to include any early check-in
requests in your notes for Housekeeping. Early check ins are only allowed for members
Platinum, Titanium & Ambassador after 9am and CLC Employees. Must have CLC Card.
All other early check ins must come after 12 Noon otherwise a half day rate applies.
Make sure that Housekeeping has all the notes! Please keep your Housekeeping Supervisor informed
throughout your shift if you have any new requests or if you have rooms that leave a day earlier than
expected or any unexpected stayovers!
___Bucket Check (F-F-B)
Print In House Guest Report and ensure that every reservation is checked in with a signed
registration card and CC for Room, Tax and Incidentals on file. Check notes to ensure pet fees have been
posted.
___ Review FRONT OFFICE binder GROUP TAB. When is the next group checking
in_____________________________ Ensure Payment Type is secured.
___ Print Q45 Report for the day (Resv-A-Q-N). The N is for no clearing of records.
Process the advance deposits accordingly. If you need help, or aren’t sure what to do, or
if something is incorrect PLEASE contact a manager.
___ At 11AM, Print Departure Report and give to the Executive Housekeeper/Inspector/Manager
___ Check for CLC arrivals and departures. ALL CLC reservations should say crew fax or clc card in the
notes. If crew fax, doublecheck on CLC website that the information and dates are still matching in
FOSSE. Update the Daily CLC Log in the FRONT OFFICE BINDER. Log into CLC Website and check out any
departing reservations. Make sure all arrivals in CLC website are checked into fosse
___ Review your In House Guest report for 3rd party reservations. Ensure that they have been
authorized for room and tax against the 3rd party CC and then CHARGE THAT CARD IMMEDIATELY by
going to Folio>Post>Select the payment charge code type “MC” > Ensure all 3 rd party reservations
have a CC for incidentals on file and an active authorization. If not, place comments in notes and
perform a lockout.
Tax rule should be set to 9 (room tax exempt), and an advance deposit should be taken
on the single use cc for room charges only (not tax).
12PM
___Verify all departures have been checked out of Fossee
AM Checklist-FOSSE
System Support: (240)632-6000
Marsha Code: FLOCY
___Work with Housekeeping Supervisor on updating all rooms to Vacant Ready.
___Provide Housekeeping Supervisor with Welcome Members Letters and Tea Bags for Room
Attendants
___Print Registration Cards for the Days Arrivals and place them into the Bucket
___ Sanitize the used room keys collected in the jar. Straighten up Front Desk area. Wipe down and
sanitize area, counters, keyboards.
___ Make sure to the Market is neat and cleaned. Microwave Included.
___Close Shift in FOSSE and unofficially count your drawer to ensure that the next associate will not
have any issues. Log your drop on the deposit log. MAKE SURE YOU COUNT YOUR DRAWER AGAIN WITH
THE NEXT SHIFT BEFORE YOU LEAVE. All money counts should be documented on the Cash count page
and drops MUST BE DROPPED WITH A REPORT.
___Remove trash from FD and put in the back trash.
___Put all your shift paperwork and this signed checklist together into the Night Audit Box
DAILY---DOWNTIME DUTIES
Review groups, meetings and events for the day or weekend.
Clean and organize your work space, lobby, water station, coffee station, business center and
market.
Stock Business Center, Market & Guest Amenities
Complete Call back log for check ins during your shift
Complete any assigned tasks by management
COMPLETE THE FOLLOWING
LEARN
L____________ E____________A_____________R________________N_________________
GUEST
G____________U____________E_____________S________________T__________________
By signing this, you understand that we will be holding you accountable for doing the tasks that you
check off and an explanation if you could not complete a specific item on the list.
AM Checklist-FOSSE
System Support: (240)632-6000
Marsha Code: FLOCY
Signature: _________________________________Date:__________________Time:_______________
