Front Office Check List (Shift Wise)
MORNING SHIFT
NAME:-…………………….. SHIFT DATE:
MAINTENANCE BLOCK ROOMS
HOUSE GUEST ROOMS:
Remarks:-
1.READ THE LOG BOOK /FO REGISTERS & SING YES/NO
2. KEYS TO BE TALLY YES /NO
3. CHECK CASH H/O & TREPORTS HAND OVER TO A/C’S YES /NO
4. CHECK EXP. ARRIVALS & ASSING THE ROOMS YES/ NO
5. CHECK THE PICK UP DETAILS & ARRANGE IT YES / NO
6. ROOM ASSINGIN DONE YES /NO
7. KEYS TO BE TALLY YES /NO
8. CASH, REPORTS HAND OVER TO A/C’S YES /NO
9. LOG BOOK /FO REGISTERS TO BE READ AND SING YES/NO
10. EXPECTED ARRIVALS/ DEPATURES TO BE RECONFIRMED YES/NO
11. CHECK THE GROOMING OF THE BELL BOYS /DRIVERS. YES /NO
12. IMP. MESSAGES / INCIDENT/ INFORMATION TO NEXT SHIFT YES/NO
1)……………………………………………………2)……………………………………………………
3)……………………………………………………4)……………………………………………………
5)……………………………………………………6)……………………………………………………
7)……………………………………………………8)……………………………………………………
13. CHECK AND UPDATE ALL THE GUEST INFO. IN THE SYSTEM. YES/NO
14. BALANCE WAKE UP CALL GIVEN YES/NO
15. C-FORM SEND NIL YES/NO
16. CASH HANDED OVER TO AFTERNOON SHIFT YES/NO
HANDED OVER TO SIGNATURE
CHECK IT LIST FOR FRONT OFFICE
(AFTERNOON SHIFT)
NAME___________________________ SHIFT DATE :___________________
MAINTENANCE ROOMS:____________________________________
REMARKS
HOUSE GUEST :____________________________________
1. ROOM BLOCKING FOR ARRIVALS YES / NO
2. PICKUP FOR REMAINING ARRIVALS YES/NO
2. CORRESPONDENCE/FILING DONE YES/NO
3. IMP. MESSAGES /INCIDENT/INFORMATION YES/NO
1)………………………………………………2)………………………………………………
3)………………………………………………4)…….………………………………………..
5) …………………………………………… 6)…..………………………………………….
7)………………………………………………8)………………………………………………
4. KEYS TALLY YES/NO
5. MENTION ANY OTHER IMPOTANT MESSAGE
IN THE LOG BOOK.
6. WAKE-UP CALL & RECORD DONE PROPERLY YES/NO.
7. INFORM NEXT DAY’S ARRIVALS TO H/K., F & B YES/NO
8. DEPATURES FOR NEXT DAY CONFIRMED WITH DROP. YES/NO
9. BREAKFAST LIST ISSUED OTHER OUTLET-F&B /CHEF YES/NO
10. REVIEW EXPECTED ARRIVALS & DEPARTURE YES/NO
11. CASH HANDED OVER TO NIGHT SHIFT YES/NO
HANDED OVER TO SIGNATURE
CHECK IT LIST FOR FRONT OFFICE
(NIGHT SHIFT)
NAME________________ SHIFT:_____________________ DATE:____________________
MAINTENANCE ROOMS:______________________________________
HOUSE GUEST :_______________________________________ REMARKS
1. REVIEW OCCUPANCY LIST YES/NO
2. CHECK GUEST DETAILS YES/NO
3. CHECK THE TARIFF POSTED YES/NO
4. KEYS TALLY YES/NO
5. TAKE OVER CASH FROM F& B OUTLETS YES/NO
6. MAKE CASH COVER/CLOSE TODAYS CASH BOOK YES/NO
7. PREPARE REPORTS YES/NO
8. TAKE BATCH CLOSE YES/NO
9. CHECK FOR SLEEP OUT BEFORE DAY END YES/NO
10. CLEAN RECEPTION AND BACK OFFICE YES/NO
WITH HOUSE KEEPING AND BELL BOY
11. BLOCK ROOMS FOR EXPECTED ARRIVALS YES/NO
12. CHECK SUPPORTINGS OF ROOMS OCCUPIED YES/NO
(BTC-ARRANGED AS DISPLAYED IN BILL)
14. PRINT PLACARD FOR THE PICK-UPS YES/NO
16. ARRANGE THE DISPLAY BOARD FOR THE YES/NO
NEXT DAY FUNCTIONS.
17. CHECK C –FORM PENDING TO SEND YES/NO
18. MENTION ANY OTHER IMPOTANT MESSAGE YES/NO
IN THE LOG BOOK.
18. CASH HANDED OVER TO MORNING SHIFT YES/NO
DUTIES AND RESPONSIBILITIES:
1. Schedules the front office staff.
2. Supervises workload during shifts.
3. Evaluates the job performance if each front office employee.
4. Maintains working relationships and communicates with all departments.
5. Resolves guest problems quickly, efficiently, and courteously.
6. Reviews and completes credit limit report.
7. Enforces all cash-handling, check-cashing, and credit policies.
8. Conducts regularly scheduled meetings of front office personnel.
9. Wears the proper uniform at all times. Requires all front office employees to wear
proper uniforms at all times.
10. Prepare performance reports related to front office.
11. Monitor high balance guest and take appropriate action.
12. Ensure implementation of all hotel policies and house rules.
13. Operate all aspects of Front Office computer system, including software maintenance,
report generation and analysis, and simple configuration changes.
14. Prepare revenue and occupancy forecasting.
15. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all
guests managers and other employees.
16. Monitor all V.I.P’s special guests and requests.
17. Review daily front office work and activity reports generated by Night Audit.
18. Review Front office log book and Guest feedback forms on a daily basis.
19. Perform other duties as requested by management.
20. Check Out bills sent to Accounts next day itself.
21. Reminder business calls / Emails to the corporate guests.
22. Outstanding follow ups.
Bell boy :DUTIES AND RESPONSIBILITIES:
Checks the daily arrival list for VVIP's or guests with special need.
To be present at the Concierge/Reception desk or in the lobby to be ready to assist
guests, colleagues and visitors when requested.
Ensure collection and delivery of guest luggage and equipment in an efficient and timely
manner.
Tag baggage’s it and return the identification slips to guests.
Assists guests with luggage to the front desk.
Escorts guests to room, placing luggage in room assigned by front desk.
Inspects guest room for order and adequate supplies and informs guests of room
amenities
Delivers faxes, messages, packages and flowers to guests rooms and other offices.
Provide items on loan to guest and collect the items back from guest before departure.
Inform Front Desk Cashier to charge items given on loan, in case there is any charges
applicable.
Ensure the efficient delivery and collection of group luggage.
Ensure that the guest has verified that all luggage has been accounted for.
Ensure safe storage and collect ticketing of guest coats and personal items.
Assist guest with Long term luggage storage requests / Left luggage requests.
Update and file the left luggage request form / Long Term luggage request form .
Update and file errand cards .
Update the Luggage movement register .
Transport departing guests luggage from the room to the lobby, then into a car or taxi
after reconfirming with the guest.
Respond to guest requests and queries providing a knowledgeable, efficient and helpful
information service.
Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
Assist with answering the telephone and taking messages, transferring calls or dealing
with enquiries.
To provide an efficient luggage storage, delivery and collection service.
Perform any other works as and when assigned by the management.
