CCS336 CLOUD SERVICES MANAGEMENT L T P C

2 0 2 3

UNIT I CLOUD SERVICES FUNDAMENTALS 6

Cloud Ecosystem, The Essential Characteristics, Basics of Information Technology

Service Management and Cloud Service Management, Service Perspectives, Cloud Service
Models, Cloud Service Deployment Models

UNIT II CLOUD SERVICES STRATEGY 6

Cloud Strategy Fundamentals, Cloud Strategy Management Framework, Cloud

Policy, Key Driver for Adoption, Risk Management, IT Capacity and Utilization, Demand
and Capacity matching, Demand Queueing, Change Management, Cloud Service
Architecture

UNIT III CLOUD SERVICE MANAGEMENT 6

Cloud Service Reference Model, Cloud Service Lifecycle, Basics of Cloud Service
Design, Dealing with Legacy Systems and Services, Benchmarking of Cloud Services, Cloud
Service Capacity Planning, Cloud Service Deployment and Migration, Cloud Marketplace,
Cloud Service Operations Management

UNIT IV CLOUD SERVICE ECONOMICS 6

Pricing models for Cloud Services, Freemium, Pay Per Reservation, Pay per User,
Subscription based Charging, Procurement of Cloud-based Services, Capex vs Opex Shift,
Cloud service Charging, Cloud Cost Models

UNIT V CLOUD SERVICE GOVERNANCE & VALUE 6

IT Governance Definition, Cloud Governance Definition, Cloud Governance

Framework, Cloud Governance Structure, Cloud Governance Considerations, Cloud Service
Model Risk Matrix, Understanding Value of Cloud Services, Measuring the value of Cloud
Services, Balanced Scorecard, Total Cost of Ownership

TOTAL:30 PERIODS

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Dr. S. Sureshkumar / AP Page 6
 COURSE OUTCOMES

At the end of this course, the students will be able to:

Exhibit cloud-design skills to build and automate business solutions using
CO1
cloud technologies.
Possess Strong theoretical foundation leading to excellence and excitement
CO2
towards adoption of cloud-based services

CO3 Solve the real world problems using Cloud services and technologies

CO4 Discuss the importance of Cloud Service Economics.

CO5 Analyze the cloud service governance and values.

CO’S - PO’S & PSO’S MAPPING

PO’s PSO’s
CO’s
1 2 3 4 5 6 7 8 9 10 11 12 1 2 3

CO1 3 3 1 1 1 - - - 2 1 3 2 2 1 3

CO2 3 1 2 3 2 - - - 1 2 3 1 2 2 2

CO3 1 1 3 1 3 - - - 3 3 1 1 3 2 1

CO4 1 1 1 2 3 - - - 2 3 3 1 1 1 1

CO5 1 3 3 2 2 - - - 1 3 1 2 1 3 2
1. 1.
AVG 1.8 2 2.2 - - - 1.8 2.2 1.4 1.4 1.8 1.8 1.8
8 8
1 - Low, 2 - Medium, 3 - High, ‘-' - No Correlation

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Dr. S. Sureshkumar / AP Page 7
TEXT BOOKS

1. Cloud Service Management and Governance: Smart Service Management in Cloud

Era by Enamul Haque, Enel Publications

2. Cloud Computing: Concepts, Technology & Architecture by Thomas Erl, Ricardo

Puttini, Zaigham Mohammad 2013

3. Cloud Computing Design Patterns by Thomas Erl, Robert Cope, Amin Naserpour

REFERENCE BOOKS

1. Economics of Cloud Computing by Praveen Ayyappa, LAP Lambert Academic

Publishing
2. Mastering Cloud Computing Foundations and Applications Programming Rajkumar
Buyya, Christian Vechhiola, S. Thamarai Selvi

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Dr. S. Sureshkumar / AP Page 8
 UNIT I

CLOUD SERVICE MANAGEMENT FUNDAMENTALS

PART - A
Q. CO
Questions BT Level Complexity
No Mapping
1. Define Cloud. CO1 Remember Low

2. Recall Cloud Computing. CO1 Remember Low

3. List out the main characteristics of cloud. CO1 Remember Low

What are the three types of cloud defined by
4. CO1 Understand Low
the NIST?
What are the main features of using continuous
5. CO1 Understand Low
delivery?
Name the service model available in cloud
6. CO1 Remember Low
computing.
What is resource pooling and Give an
7. CO1 Understand Low
example?
8. State Deployment model of cloud computing. CO1 Remember Low

9. What is meant by cloud eco system? CO1 Understand Low

10. Define ITSM. CO1 Remember Low

11. What are the benefits of ITSM? CO1 Understand Low

List out the main actors of the cloud eco
12. CO1 Remember Low
system.
13. What are the advantages of using PaaS? CO1 Understand Low

14. Define Hybrid cloud and Community cloud. CO1 Remember Low

15. What is meant by ITIL? CO1 Understand Low

16. What is meant by DEVOPES? CO1 Understand Low

17. List out the characteristics of IaaS. CO1 Remember Low

List the benefits of adopting cloud service
18. CO1 Remember Medium
model for health care services.
How a deployment model varies from a service
19. CO1 Understand Medium
model in cloud environment?
What are the models used in cloud service
20. CO1 Understand Medium
paradigm?

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Dr. S. Sureshkumar / AP Page 9
 PART - A
Q. CO
Questions BT Level Complexity
No Mapping
How does ITSM differ from traditional IT
21. CO1 Understand Medium
management approaches?
What are main cloud service models and how
22. CO1 Understand Medium
do they differ?
Give some examples for services available to
23. CO1 Understand Medium
cloud customer.
How does resource pooling contribute to the
24. CO1 Understand Medium
effectiveness of a cloud ecosystem?
25. What are the types of Hybrid cloud platform? CO1 Understand Low
What are the key factors to reduce the
26. challenges for adoption of cloud computing in CO1 Understand Medium
service perspective?
Write the common perspective related to cloud
27. CO1 Understand Medium
service.
What are the key aspects used in Cloud Service
28. CO1 Understand Medium
Management?
What are the activities included in Cloud
29. CO1 Understand Medium
Service Management?
What are the requirements needed for ISTM
30. CO1 Understand Medium
software and Tools?
31. Difference between Scalability and Elasticity. CO1 Understand Medium

PART - B
Q. CO
Questions BT Level Complexity
No Mapping
1. Explain in details about Cloud Service Model. CO1 Understand Medium
Describe the Characteristics of cloud
2. computing. CO1 Understand Medium

3. Explain in detail about Cloud Eco system. CO1 Understand Medium

4. Explain in detail about the deployment model. CO1 Understand Medium

What are the common perspective related in
5. cloud computing? Explain. CO1 Understand High

Explain in detail about Cloud Service

6. Management framework and ITIL v3 processes. CO1 Understand Medium

Write down the essential characteristics of cloud

7. eco systems with examples. CO1 Understand High

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Dr. S. Sureshkumar / AP Page 10
 PART - B
Q. CO
Questions BT Level Complexity
No Mapping
Describe the concepts of DevOps and its
significance in streamlining the development,
8. deployment and management of cloud-based CO1 Understand High
applications and services.
Explain the role of automation and orchestration
in managing cloud services efficiently, citing
9. examples of common automation tools and their CO1 Understand High
functionalities.
Analyze the essential characteristics of cloud
environment and illustrate how they are
important in delivering quality service to the
10. cloud customers/ end users, Formulate the CO1 Analyze High
complete architecture with neat diagrammatic
representation.
Discuss the purpose and importance of adopting
cloud service, deployment modes appropriate
11. for launching a trendy shopping portal in CO1 Understand High
multiple locations.
How does cloud service management differ
from traditional IT services management
12. frameworks like ITIL, and what specific CO1 Understand High
challenges does it address in the cloud
environment.
Evaluate the role of service level agreements
(SLAs) in cloud service management including
13. their components, negotiation process, and CO1 Evaluate High
methods for monitoring and enforcing SLA
compliance.
Compare and contrast the various cloud service
models. Also comment on cloud service
14. CO1 Evaluate High
consumption when adopting each of the service
models.
Explain about the five core characteristics of
cloud computing and cloud deployment models.
15. CO1 Understand High
Elucidate the added feature automatics and
security.

Prepared by
Dr. S. Sureshkumar / AP Page 11
 UNIT II
CLOUD SERVICE STRATEGY

PART - A
Q. CO
Questions BT Level Complexity
No Mapping
What are the main phases of strategic plain in
1. CO2 Understand Low
cloud computing?
2. List the strategic life cycle in cloud computing. CO2 Remember Low

3. State the definition of cloud policy. CO2 Remember Low

4. Define Risk Management. CO2 Remember Low

5. List out the process of Risk Management. CO2 Remember Medium

6. What is meant by Queuing Theory? CO2 Understand Low

7. What is change management? CO2 Understand Low

8. What is demand and capacity matching? CO2 Understand Low

9. List out the types of Risks in cloud computing. CO2 Remember Low

10. List out the steps for planning. CO2 Remember Medium

11. Give the objectives of demand queuing. CO2 Understand Low

12. Define cloud capacity planning. CO2 Remember Low

13. What are the challenges of a cloud strategy? CO2 Understand Medium
Define Cloud Strategy management
14. CO2 Remember Low
framework.
Is it necessary to adapting change management
15. CO2 Understand Low
in cloud environment?
List the issues in the transition to cloud
16. CO2 Remember Medium
services.
How will you manage demand and capacity
17. CO2 Understand Medium
matching in cloud services?
Give brief note on digital transformation
18. CO2 Understand Low
strategy.
19. Recall SIAM. CO2 Remember Low

20. Define Service chain Entity. CO2 Remember Low

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 PART - A
Q. CO
Questions BT Level Complexity
No Mapping
21. Define Cloud Security Policy, CO2 Remember Low
How the policy will ensure to develop cloud
22. CO2 Understand Low
security?
How Risk management involves in Cloud
23. CO2 Understand Low
service management?
24. List the benefits involved in Risk Management. CO2 Remember Low

25. What is utilization? CO2 Understand Low

What is the role of Cloud capacity
26. CO2 Understand Low
management?
What are the benefits of Effective capacity and
27. CO2 Understand Low
utility management?
List the needs for Demand and capacity
28. CO2 Remember Low
utilization.
What are the different types of forecasting
29. CO2 Understand Low
methods?
30. Define Demand Queuing. CO2 Remember Low

31. What are the advantages for Queuing? CO2 Understand Low
What are the advantages of change
32. CO2 Understand Low
Management?
What re the different types of components in
33. CO2 Understand Low
cloud service Architecture?
34. What is service Economics? CO2 Understand Low

35. Why do we need risk management system? CO2 Understand Low

Prepared by
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 PART - B
Q. CO
Questions BT Level Complexity
No Mapping
1. Explain in detail about the cloud strategy. CO2 Understand Medium

2. Describes the concept of Cloud Policy in detail CO2 Understand Medium

Explain in detail about Risk Management with
3. CO2 Understand Medium
suitable points.
Explain in detail about change Management and
4. CO2 Understand Medium
functionalities.
Explain in detail about demand queuing strategy
5. CO2 Understand High
with example.
Describe The Cloud Service Architecture with
6. CO2 Understand Medium
neat diagram.
Illustrate in detail about cloud strategy

7. management framework and functionalities with Analyze High

CO2
neat diagram and examples.
Depict how policies in cloud could be designed
8. CO2 Create High
to enhance rich user experience.
Explain the key drivers for adoption and change
CO2
9. management in cloud platform during the design Understand High
phase of cloud services.

Prepared by
Dr. S. Sureshkumar / AP Page 14
 UNIT III
CLOUD SERVICE MANAGEMENT

PART - A
Q. CO
Questions BT Level Complexity
No Mapping
1. Define Reference Model. CO3 Remember Low
List out the function layers of cloud computing
2. CO3 Remember Low
reference model.
What are the different stages of cloud
3. CO3 Understand Low
computing life cycle?
4. Why we need a service catalog? CO3 Understand Low

5. Define Cloud Migration. CO3 Remember Low

List out the cloud migration deployment
6. CO3 Remember Medium
methods.
Write a note on benchmarking of cloud
7. CO3 Understand Medium
services.
What do you mean by cloud marketplace? Give
8. CO3 Understand Low
an example.
What are the important parameters to be
9. CO3 Understand Medium
considered in cloud service capacity planning?
Write the benefits of migrating a cloud service
10. CO3 Understand Medium
on-demand.
Is cloud marketplace suitable for all types of
11. CO3 Analyze Medium
clouds? Justify.
Write an example to create tools for
12. CO3 Understand Medium
benchmarking.
13. What is legacy system? CO3 Understand Low

14. List the phases of clod migration. CO3 Remember Low

15. Sketch the view of Cloud service design. CO3 Create Medium
Is the cloud migration deployment model
16. suitable for all types of deployment models? CO3 Analyze Medium
Justify?
17. List the types of bench marking. CO3 Remember Low

18. What is cloud bursting? CO3 Understand Low

19. Explain cloud portfolio management? CO3 Understand Low

20. Describe the approaches for cloud migration. CO3 Understand Medium

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 PART - B
Q. CO
Questions BT Level Complexity
No Mapping
Discuss in detail about cloud service capacity
1. CO3 Understand Medium
planning strategies and best practices.
With neat diagram, Illustrate the cloud service
2. CO3 Analyze Medium
lifecycle with functionalities.
Describe about Cloud Service Design with an
3. CO3 Understand Medium
example.
Describe in detail about the cloud service
4. CO3 Understand Medium
reference model and design parameters.
Explain about cloud migration strategies,
5. CO3 Understand Medium
deployment methods and its solutions.
Explain in detail about the cloud computing
6. CO3 Understand Medium
reference model.
Explain in detail about benchmarking in cloud
7. CO3 Understand Medium
computing?
Describe the concept of cloud capacity
8. CO3 Understand Medium
planning.
9. Explain about legacy system & services. CO3 Understand Medium
Explain the applicability of migrating virtual
machines in cloud platform if the virtual
10. CO3 Understand Medium
machines encounter failure or system crash in
the current location.
Illustrate the cloud service operations
11. management. Summarize the key concepts of CO3 Analyze High
reference model.
How would you approach the integration and
migration of legacy systems and services into a
12. CO3 Understand High
cloud environment? Discuss the potential
challenges and strategies for overcoming them.
Describe he each components involved in the
13. cloud service Reference model with proper CO3 Understand Medium
explanation of each components.
How do the concepts of a cloud Marketplace
facilitate the consumption and provision of
14. CO3 Understand Medium
cloud service? Provide examples of popular
cloud marketplaces.
Design a comprehensive Cloud Service
Deployment and Migration plan for a large
15. enterprise. Considering factor such as data CO3 Create High
security, downtime minimization and resource
optimization.
Analyze the impact of cloud service design
principles on the scalability and flexibility of
16. CO3 Analyze High
cloud based applications. Provide real-world
examples to support your analysis.

Prepared by
Dr. S. Sureshkumar / AP Page 16
 UNIT IV
CLOUD SERVICE ECONOMICS

PART - A
Q. CO
Questions BT Level Complexity
No Mapping
What are the types of pricing models in cloud
1. CO4 Understand Low
computing?
2. Define Freemium. CO4 Remember Low

3. What is meant by cost management? CO4 Understand Low

What is the importance of cloud cost
4. CO4 Understand Low
management?
Differentiate between cloud cost management
5. CO4 Understand Low
and cloud cost optimization.
Compare between pay per user and pay per
6. CO4 Evaluate Medium
reservation with an example.
List the various pricing models for cloud
7. CO4 Remember Low
services.
8. Define CapEx. CO4 Remember Low
List out the characteristics of CapEX
9. CO4 Remember Low
expenditure.
How Pricing model in cloud platform ease the
10. CO4 Understand Low
task of cloud users?
11. Define subscription based charging in cloud. CO4 Remember Low

12. What is OpEx in Cloud? CO4 Understand Low

13. Write short note on pay-per-use on model. CO4 Understand Low

14. What is operating expenses? CO4 Understand Low

15. What is flat-rate pricing model? CO4 Understand Low

16. What is cloud sprawl? CO4 Understand Medium

17. What is cloud procurement? CO4 Understand Low

What factors should organizations consider
18. CO4 Understand Medium
when comparing cloud pricing models?
What are some challenges of cloud pricing
19. CO4 Understand Medium
models?

Prepared by
Dr. S. Sureshkumar / AP Page 17
 PART - A
Q. CO
Questions BT Level Complexity
No Mapping
Differentiate: Freemium and Subscription
20. CO4 Understand Medium
pricing.

PART - B
Q. CO
Questions BT Level Complexity
No Mapping
Explain in detail about the pricing model for
1. CO4 Understand Medium
cloud services.
2. Describe the concepts of Freemium in detail CO4 Understand Medium
Compare and contrast between Capex and
3. CO4 Evaluate Medium
Opex Shift in cloud economy.
Create pseudo code for each pricing model in
cloud service platform by considering the
4. number of users, service charges/hour, number CO4 Create High
of components used, CPU utilization. Defend
your answers.
How cloud cost model help in minimizing the
burden of cloud users in choosing the right
5. CO4 Understand High
service appropriate for their requirement and
budget? Explain the procurement procedure.
Explain in detail about various cloud cost
6. CO4 Understand Medium
models and its applications.
Illustrate in detail about subscription based cost
charging model, its merits and demerits,
7. CO4 Analyze High
implications and implementations issues with
an example application.
Write short note on following:
i)Pay per reservation.
8. ii) Pay per user CO4 Understand Medium
iii)Cloud service charging
iv)Cloud Service models.

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Dr. S. Sureshkumar / AP Page 18
 UNIT V
CLOUD SERVICE GOVERNANCE & VALUE

PART - A
Q. CO
Questions BT Level Complexity
No Mapping
1. What is meant by IT governance? CO5 Understand Low

2. Why is IT governance important? CO5 Understand Low

3. What is corporate governance? CO5 Understand Medium

4. How the value of cloud service measured? CO5 Understand Low

Differentiate between cloud governance and
5. CO5 Understand Low
cloud management.
What is mean by cloud service model risk
6. CO5 Understand Medium
matrix?
7. Define COBIT. CO5 Remember Low

8. What is cloud Governance? CO5 Understand Low

9. List out the Cloud governance benefits. CO5 Remember Low

What are the steps needed to setting up a CO5
10. Understand Medium
cloud Governance Framework?
11. What are the objectives of cloud security? CO5 Understand Medium
What are the principles of cloud governance CO5
12. Understand Medium
model?
13. Define TCO. CO5 Remember Low

14. Define Cloud zero. CO5 Remember Low

15. Why organizations use the IT frameworks? CO5 Understand Medium

16. Explain business continuity. CO5 Understand Low

17. What is balance scoreboard? CO5 Understand Low

Prepared by
Dr. S. Sureshkumar / AP Page 19
 PART - B
Q. CO
Questions BT Level Complexity
No Mapping
Elaborate the cloud governance framework
1. with neat sketch and explain with an CO5 Understand High
example of banking sector.
Discuss in detail about cloud governance
2. CO5 Understand Medium
framework and Life cycle.
Illustrate the parameters of Balanced
3. Scorecard and measuring the value of cloud CO5 Analyze High
services.
How do you measure the value of cloud
4. service? Explain using various tools and CO5 Understand High
metrics.
Write in detail about measuring the value of
5. CO5 Understand Medium
cloud services with an example.
Explain about cloud governance structure
6. and its importance for an organization CO5 Understand High
value.
7. Explain in detail about the IT Governance. CO5 Understand Medium
Explain in detail about TCO with suitable
8. CO5 Understand Medium
points.
Explain in detail about Cloud service model
9. CO5 Understand Medium
Risk Matrix.

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Dr. S. Sureshkumar / AP Page 20
 THANK YOU

ALL THE BEST

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Dr. S. Sureshkumar / AP Page 21