TRƯỜNG ĐẠI HỌC MỞ TP.

HCM
KHOA NGOẠI NGỮ

MÔN THI: NGHIỆP VỤ VĂN PHÒNG Số phách

Thời gian làm bài: 90 phút

Họ và tên SV:………………..………………… Mã số SV: …..……….
Lớp:……………… Hệ: Cử nhân trực tuyến Học kỳ: …..…/ NH: ………..
LƯU Ý: SV viết câu trả lời trên phiếu trả lời trắc nghiệm.
SV không sử dụng tài liệu và từ điển.

PART ONE: VOCABULARY AND GRAMMAR (6 points)

Choose the best answer to each of the following questions. Write A, B, C or D in the box provided
below.
1. She is a finance expert who has ________ her skills working for top accounting firms.
A. haunted B. sequestered C. tendered D. honed
2. A proposal for developing the next version of the Reading the Right Way program must be
_______ before the beginning of next month.
A. total B. absolute C. ready D. actual
3. A __________ is done as a protest against low pay or bad working conditions.
A. go-between B. self-discipline C. work-to-rule D. go-ahead
4. The company’s mission needs to be clearly __________ so that all staff know exactly what they
are striving for.
A. defined B. confined C. appointed D. assessed
5. Our company is committed to developing __________ personal development opportunities for
staff at all levels to keep them abreast with current, state-of-the-art practices.
A. continuous B. progressive C. ongoing D. sustainable
6. The management increased their offer in the hope of ________ the strike.
A. averting B. suppressing C. extinguishing D. admonishing
7. Our company must take __________ action to stop falling sales.
A. intensive B. anonymous C. unscrupulous D. prompt
8. They have agreed to take him __________ for a year after he finishes college.
A. out B. in C. away D. on
9. There are two major types of dispute. An industry dispute is a disagreement between an
employer and a trade union while the other is a __________ dispute, known as a disagreement
between two businesses.
A. trade B. competitor C. commercial D. business
10. Thanks to the intervention of the trade union, he was eventually ________ in his post.
A. reinstated B. demoted C. annulled D. enquired
11. Before submitting requests for travel __________, you have to attach the relevant receipts to the
document.
A. reimbursement B. justification C. identification D. announcement
12. The boss __________ us on our excellent sales skills.
A. complimented B. complemented C. compromised D. compensated

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13. Both parties must __________ to the terms and conditions stated in the contract.
A. abide B. comply C. observe D. conform
14. __________ 60 percent of the employees have agreed to change the design of the new product.
A. More B. Over C. Higher D. Further
15. “When do you want this report by?”
“I’d like __________ finished by 4 o’clock.”
A. to have the work C. to have the work been
B. the work to have D. having the work
16. __________ the start-up venture is risky, Mr. Skinner is still willing to invest $2 million of his
own money in it.
A. Because B. Although C. When D. If
17. The staff meeting will be held either in the conference room __________ in the employee
lounge.
A. and B. nor C. or D. but
18. Melissa Jenskins says that her main goal is __________ a career in the field of public relations.
A. pursues B. pursued C. to pursue D. being pursued
19. Spamming, the sending of unsolicited junk email, slows down the receipt of genuine messages
and __________ of email users.
A. invading the privacy C. it is invading the privacy
B. to invade the privacy D. invades the privacy
20. When we promote somebody to a management position, the first thing we do is to give them a
lot of typical management paperwork and tell them to deal with it. We set them a time limit for
this, and monitor them carefully to see how they get on. We then review their performance and
show them where they went right or wrong.
Which of the following types of training courses or aspects of staff development best fits the
description above?
A. action learning C. total quality management
B. assertiveness training D. in-tray learning
21. First of all I was given a tour of the factory and then I was introduced to my colleagues and was
given an outline of the company and its products. After that I was guided through the company’s
code of practice, taken to my department and shown my duties.
Which of the following types of training courses or aspects of staff development best fits the
description above?
A. induction course C. modern apprenticeship
B. in-house training D. experiential learning
22. The government __________ a complaint against the company for fraud.
A. did B. made C. took D. created
23. In non-verbal communication, kinesics refers to body movement, hand gestures, eye contact,
posture and __________.
A. facial demonstrations C. facial expressions
B. facial showings D. facial emotions
24. Which of the following types of non-verbal communication refers to dealing with how we
communicate using the space around us?
A. Haptics B. Proxemics C. Chronemics D. Chromatics
25. Paralanguage deals with non-verbal cues of __________, known with some fillers.
A. sound B. emotion C. movement D. voice
26. The CEO believes that an overhaul of the hiring _______ could lead to higher staff retention in
the long run.

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 A. candidate B. instance C. process D. consensus
27. We need to sit down and discuss the ________ of the contract seriously.
A. terms B. difficulties C. barriers D. downsides
28. The files relating to the case are highly ______ and are only accessible with a security clearance.
A. classify B. classifying C. classified D. classification
29. The company is very concerned about ________ health care for staff, especially the senior ones.
A. providing B. granting C. awarding D. arranging
30. When individuals submit letters to the editor _______, they are less likely to be printed by the
newspaper.
A. anonymously B. symmetrically C. accurately D. efficiently
PART TWO: READING COMPREHENSION (2.5 points)
Read the passage below and complete the tasks as directed.
Questions 31-34 refer to the following advertisement.

TCB VENUES HARDWICK HOUSE

One of our most famous venues, Hardwick House, is only 30 minutes from downtown
Chicago, and only ten minutes from Hardwick Train Station. The venue is a perfect place for your
seminar, business training, or professional meeting. While other companies charge an extra fee for
Internet access, we offer Wi-fi free of charge throughout the building. All rooms are comfortably
furnished and have ample work space. Guests can also use the venue’s extensive spa, gym, and
swimming pool facilities, available at a small additional charge.

For your events, Hardwick House offers a wide range of room capacity suitable for any needs.
We can also cater for 10, 20, 30 and up to 100 people, making us the perfect choice whatever your
event. All business events and meeting rooms include microphones, projectors, and numerous
electrical outlets. Laptops and printers are also available in the printing room next to the reception.
To reserve this venue, please call our reservation services at 987-555-1252, or e-mail
reserve@tcbvenues.com. Alternatively, visit our website, www.tcbvenues.com, where you will find
maps and additional information about all our venues.

31. What can the guests use for an extra fee?

A. Printing B. Room services C. Internet access D. Fitness facilities
32. What is true about Hardwick House?
A. It is in downtown. C. It offers training sessions.
B. It can cater for large groups of people. D. it is a resort.
33. According to the advertisement, where are the directions to Hardwick House available?
A. The reservation center C. The website
B. The train station D. The gym
34. The word “ample” in line 5 has the closest meaning to __________.
A. large B. comfortable C. convenient D. secure

Questions 35-40 refer to the following article.

Taking on a leadership role for the first time is tough. There is always pressure on you to do the right
things, and to be seen to be doing them. But, unless there's something that needs sorting out urgently,
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your first few months in the role will be better spent in understanding the people and the situation. One
easy mistake to make is to think that you, as a leader, the top person with the top salary, have the sole
responsibility and the know-how to solve every single problem yourself. And you can be sure that others
will encourage you to think that way, since it takes the pressure off them, and it satisfies their natural
urge to leave the solving of problems to others. Instead try using existing resources to identify the current
position and the ways to change it for the better.
Start by consulting widely, beginning with the people who now report to you directly, as these are most
likely to be the people with the expertise and experience to tackle some of the problems that are
identified. A series of one-to-one meetings, though time-consuming, will be worthwhile, especially if
they are structured to provide you with the information you need to make decisions later on. Two useful
questions are: 'What do you see as the biggest problem facing the department now?' and 'What one
change would make the most difference to our success?' From their answers you can build up a picture
of your people, as well as of the issues. Some will consider the needs of the department as a whole,
while others may just concentrate on their own particular concerns. You will also have had personal
contact with each person and can judge who you will work well with in the future.
Overlap in their responses is a useful pointer to the priorities needing your attention. If there is no
duplication in problems or solutions, it means that you have inherited a disunited group which will need
some team-building and restructuring. If no clear picture emerges, it means that your people are part of
the problem: you will need to make them aware of this.
At the same time, consult with customers. Be open to criticism and to praise. Compare the views of
your department with this external viewpoint and see where the biggest gaps are. This will help to
identify areas for action.
While you are data-gathering, have a look at the figures. Apply different measures from the standard
ones. You probably lack knowledge about which company products are profitable, and you recognize
that staff сosts are a key factor. So, ask for an analysis of profitability per employee. There will be some
grumbling that the new figures involve extra work, but the analysis will reveal how many and what kind
of staff your company really needs.
Finally, a key issue for you as a new leader is to establish priorities. If you have done your research
well, you will have identified a number of areas for action. Bring your senior team together and tell
them about your research findings, both the problems and the suggested solutions. Together, plot the
solutions on a big graph, with one axis relating to the amount of difference the action would make; and
the other axis to the ease of implementation. This will prompt useful discussion on the issues and the
means of resolving them. In selecting priorities, you might well gain volunteers to tackle some of the
tasks. Agree actions, assign responsibilities and establish dates for completion and progress reviews.
35. Employees encourage their bosses to believe that he or she should solve all the problems,
because they
A. really don’t want to have to solve the problems themselves.
B. believe that the boss is paid to solve problems.
C. know that the boss has a lot more information about the issues than they do.
D. that they shouldn’t have to solve problems created by other people.

36. How should you structure your first meeting according to the writer?
A. Explain to each member of staff the problems facing his or her department.
B. See people individually and ask each one the same questions.

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 C. Ask each member of staff to help in setting priorities for actions.
D. Bring everyone into the discussion to get an agreed plan of action.
37. Getting the same answers from different people during your research tells you that
A. the people who are under you clearly do not work well together.
B. a lot of your department’s problems are caused by the people themselves.
C. you have identified the most urgent issues needing your attention.
D. your department is working well despite a number of problems.
38. It is useful to talk to customers about the performance of your department because
A. they are likely to be more honest and open than your own staff.
B. it makes your customers feel that their opinions are important to you.
C. it gives you an opportunity to criticize or praise them.
D. you can evaluate what they say against what your own staff told you.
39. What might you learn from the kind of financial analysis that the writer recommends?
A. That you need to employ fewer people, or people with different skills.
B. That you can increase profitability by using different measures.
C. That this kind of financial analysis involves a lot of extra work.
D. That financial data must be combined with other information to give a full picture.
40. According to the writer, using a graph as part of the meeting with senior staff is a good
way to
A. set deadlines for completing the work and reporting back.
B. give feedback to your staff on the results of your research.
C. get your staff talking about the issues and what to do about them.
D. show which members of staff should tackle the various problems.

PART THREE: GAPPED TEXT

Choose the best answer (A, B, C or D) to fill in each of the numbered blanks to complete the passage.
CORONAVIRUS TO HURT ECONOMY
The novel coronavirus is (41) __________ to affect local economic growth tremendously, with the
tourism, aviation, and trade sectors facing heaviest (42) __________. According to a report by VNDirect
Securities Corporation, the Civil Aviation Authority of Vietnam has suspended all flights to and from
mainland China and tours bringing Chinese tourists to Vietnam have also been (43) __________,
causing losses for the tourism and aviation sectors.
In (44) __________, trade activities will be hindered due to the (45) __________ of travel through
border gates. Travel through border crossings with China may be further restricted in the coming
periods, which may affect trade activities between the two countries.
In the short term, the export of farm (46) __________, seafood and food through informal channels to
China will face difficulties. (47) __________ to the Ministry of Agriculture and Rural Development,
agriculture is predicted to suffer the heaviest toll since China is a major market for Vietnamese seafood
and tropical fruit, (48) __________ for 22%-24% of the sector’s total export turnover. Last year, agro-
and fishery product exports to China reached nearly US$8.5 billion.
Speaking at a conference on promotion of agro-product trade and development last week, Minister
Nguyen Xuan Cuong said the negative impact (49) __________ the sector may last between six and
eight months. To (50) __________ with this scenario, the ministry called on the relevant agencies and

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local governments to devise scenarios with specific groups of measures to handle the outbreak over the
next one or two months or even one or two quarters.
41. A. likely B. strongly C. approximately D. seemingly
42. A. losses B. damages C. depressions D. downturns
43. A. lost B. cancelled C. destroyed D. prevented
44. A. fact B. turn C. particular D. addition
45. A. confinement B. restriction C. prohibition D. ban
46. A. produce B. productivity C. production D. product
47. A. As B. Pursuant C. According D. Following
48. A. making B. comprising C. accounting D. covering
49. A. in B. on C. to D. into
50. A. tackle B. deal C. solve D. handle

THE END OF THE TEST