IGCSE Cambridge (CIE) Business 3 hours 27 questions
Exam Questions
2.3 Recruitment,
Selection & Training
Recruitment Methods / Choosing the Right Employee / Part-Time Versus Full-Time /
Types of Training / Downsizing the Workforce / The Impact of Legislation on
Employment
Easy (10 questions) /28 Scan here to return to the course
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Medium (13 questions) /86
Hard (4 questions) /48
Total Marks /162
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Easy Questions
Case Study
Alex started APB as a sole trader business 4 years ago. APB provide printing
services for local businesses such as leaflets and brochures. Alex thinks having a
good location is important to any business. All APB’s 6 employees receive on-the-
job training. Alex has a democratic leadership style and uses job rotation to help
keep employees motivated. To meet an increase in demand, Alex plans to buy an
additional printing machine. This will cost $1 800. Alex has to decide on an
appropriate source of finance.
Outline one advantage and one disadvantage to APB of using on-the-job training.
(4 marks)
2 Identify four stages of the recruitment process.
(4 marks)
3 Define ‘off-the-job training’.
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(2 marks)
4 Define ‘on-the-job training’.
(2 marks)
5 State four factors a business should consider when deciding which employees to make
redundant.
(4 marks)
6 Identify two reasons why a business might offer training to its employees.
(2 marks)
7 Define ‘job description’.
(2 marks)
8 Identify two legal controls over employment.
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(2 marks)
9 Define ‘redundancy’.
(2 marks)
10
Case Study
DZD is a large parcel delivery business. Many of its employees work part-time.
DZD’s directors are planning to expand the business and have to decide on a
suitable source of finance for 20 new vehicles. DZD will also recruit 60 new
employees. The Human Resources Director is preparing a job description for the
new employees. She is considering using Maslow’s hierarchy of needs to increase
the motivation of DZD’s employees.
Outline two factors DZD should consider when deciding which applicants to recruit.
(4 marks)
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Medium Questions
Case Study
SRB is a bank which provides loans to business customers. SRB plans to make
100 managers’ jobs redundant from its 80 branches. This would remove one level
of hierarchy. This is part of its plan to save $1m in costs over the next 2 years.
The Managing Director said: ‘SRB is working with the trade union about this plan.
SRB will make more use of delegation.The bank has to respond to increased
competition from online banks. SRB could either advertise more or develop new
products and services.’
Explain two factors SRB should consider when deciding which managers to make
redundant.
(6 marks)
2 Explain four requirements for the new manager that Gemma should include in the job
specification for a shop manager.
Refer to the following insert when answering the question.
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(8 marks)
3 Do you think it is better for a tertiary sector business to use full-time employees rather
than part-time employees? Justify your answer.
(6 marks)
4 Explain four effects of training on a business.
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(8 marks)
5 Do you think an organisation should always use external recruitment when recruiting
skilled employees? Justify your answer.
(6 marks)
Case Study
FBW manufactures watches using job production. It employs 5 full-time
production employees. Each worker is offered regular training. Last year FBW
sold 600 watches. The Managing Director plans to use break-even analysis to
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help decide whether to increase the price of its products. FBW’s current break-
even chart is shown in Fig.
Explain two benefits to FBW of having full-time employees.
(6 marks)
7 Do you think a service business should only employ part-time workers? Justify your
answer.
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(6 marks)
Case Study
MRN is a food retailer. It has 490 shops and 70,000 employees. MRN has
announced plans to close 80 of its shops. The Human Resources Director said:
‘20% of management jobs will be removed. We want to encourage delegation.
MRN will continue to follow legal controls over employment.’ MRN’s directors
know it is important that businesses respond to increased competition.
Explain two factors MRN should consider when deciding which shops to close.
(6 marks)
9 Do you think off-the-job training is the best method of training for a service sector
business to use? Justify your answer.
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(6 marks)
10 Explain two reasons why training is important to PH.
Refer to the following insert when answering the question
(8 marks)
11 Explain one advantage and one disadvantage to SSE of using internal recruitment for its
new managers.
Refer to the following insert when answering the question.
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(8 marks)
12
Case Study
UDig is a large mining company based in country B. UDig is in the private sector.
It supplies businesses in country B with 30% of the coal they need and the rest is
imported. UDig now has eight mines but plans to close two of them. This will
threaten 1800 employees with redundancy. The Managing Director said: ‘I blame
the appreciation of country B’s exchange rate and new legal controls, including
those to protect the environment. The Government should help private sector
businesses.’
Explain two factors UDig should consider when deciding which mines to close.
(6 marks)
13 Do you think experience is the most important factor for a business to consider when
recruiting a new manager? Justify your answer.
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(6 marks)
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Hard Questions
1 Using Appendix 3 and other information, consider the three applicants for the job of
Marketing Manager for country Z. Who is the best applicant for the job? Justify your
answer.
Refer to the following insert when answering the question
(12 marks)
2 Consider the information about the two managers outlined in Appendix 2. Who should
be chosen as the Operations Manager for the NM factory? Justify your answer.
Refer to the following insert when answering the question
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(12 marks)
3 Consider the advantages and disadvantages of two methods of training Tokumbo could
use for his existing employees. Which method should he use? Justify your answer.
Refer to the following insert when answering the question
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(12 marks)
4 Consider the advantages and disadvantages of the following three methods of employee
selection. Which method should CC use when recruiting production workers? Justify your
answer.
Application form
Interview
Aptitude tests
Refer to the following insert when answering the question
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(12 marks)
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