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ServiceNow Interview QA Part1

This document provides a comprehensive list of 375 interview questions and answers related to ServiceNow, covering fundamental concepts such as its modules, tables, update sets, and various functionalities like Business Rules and Service Catalog. It also addresses key differences between terms like Incident and Problem, as well as security management through roles and ACLs. Overall, it serves as a valuable resource for individuals preparing for ServiceNow interviews.

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kirankumar maddipati
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145 views2 pages

ServiceNow Interview QA Part1

This document provides a comprehensive list of 375 interview questions and answers related to ServiceNow, covering fundamental concepts such as its modules, tables, update sets, and various functionalities like Business Rules and Service Catalog. It also addresses key differences between terms like Incident and Problem, as well as security management through roles and ACLs. Overall, it serves as a valuable resource for individuals preparing for ServiceNow interviews.

Uploaded by

kirankumar maddipati
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ServiceNow Interview Questions and Answers (Top 375)

Section 1: Basics of ServiceNow

1. What is ServiceNow?

Answer: A cloud-based platform for IT service management and business process automation.

2. What are the different modules in ServiceNow?

Answer: Incident, Problem, Change, Request, CMDB, Asset Management, Knowledge, Service Catalog,

ITOM, HRSD, etc.

3. What is a table in ServiceNow?

Answer: A database structure storing records; each module uses a specific table.

4. What is an update set?

Answer: A group of customizations used to transfer configurations between instances.

5. What is a dictionary override?

Answer: Customizes a field's dictionary attributes in a child table without changing the parent.

6. What are ServiceNow plugins?

Answer: Optional features that extend platform capabilities like Discovery, Agile, etc.

7. What is a Business Rule?

Answer: A server-side script triggered by database operations like insert, update, or delete.

8. Difference between a client script and a business rule?

Answer: Client script runs in browser; business rule runs on the server.

9. What is the use of a GlideRecord?

Answer: Performs database operations like query, update, insert, delete in scripts.

10. What is a Service Catalog?

Answer: A collection of service request items like password reset, software order, etc.

11. What is the difference between an Incident and a Problem?

Answer: Incident is an unplanned disruption; Problem is the root cause.

12. What is CMDB?

Answer: Configuration Management Database storing CIs and their relationships.

13. What is ACL?

Answer: Access Control List manages access to tables, fields, and records.

14. What is a transform map?

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ServiceNow Interview Questions and Answers (Top 375)

Answer: Maps import set data to target tables during data load.

15. What is a data source in ServiceNow?

Answer: Defines the origin of data import like files, web services, etc.

16. What is the use of workflow in ServiceNow?

Answer: Automates tasks, approvals, and notifications in a process.

17. What are UI Policies?

Answer: Client-side logic to control form field behavior.

18. What is a Glide Form (g_form)?

Answer: Client-side object used to manipulate form fields.

19. Difference between UI Policy and Client Script?

Answer: UI Policy is declarative; Client Script allows custom scripting.

20. What are Script Includes?

Answer: Reusable server-side scripts accessible by other scripts.

21. How do you create a user in ServiceNow?

Answer: Go to User Administration > Users and click New.

22. What is a role and how do you create one?

Answer: Roles define permissions; created under User Administration > Roles.

23. Explain domain separation.

Answer: Separates data and configurations for different customers or departments.

24. What is impersonation?

Answer: Admin feature to act as another user without login credentials.

25. How do you manage security in ServiceNow?

Answer: Through roles, ACLs, domains, and contextual security.

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