sro SerceNow Adin Cert asharés | Quzlet ServiceNow AAMIN Cert ceases sy roward-rohman This set has 177 terms ‘What provides a guide for moving data from import sets? How do you change the sort sequence of fields or task? Tables and Fields can be viewed and manipulated where? What is the sequencing of publishing a Knowledge Article? What are the 3 basic components of Workflow? How do you modify or create workflow? Where do you go in ServiceNow to change the banner and colors? To access the contol list you have to have which access? What are the 3 basic components of workflow? Where do you go to delete tables? What is a row? What is a cohmn? ‘What do incident, problem and change have in common? Ifimporting data, how do you keep from importing duplicates? hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! Original transform map modify the order field Record List Form Tables and Columns Draft Review Publish, Approvals Notifications Task Utilize the Graphical Workflow Editor System Properties, then CSS Properties Security_Admin ‘Approvals Notifications Task Tables and Columns Choose "delete" and type the word "delete" A record is a row A field is a column They save to the task table Utilize the Coalace field to state which field is the unique key 9sro What controls what data users can_ access ? Where do you go to add/modify a service catalog item? What provides a guide for moving data from Import Sets? What is stored in a table? How are users related to roles or groups? What are update sets? What is a CI? What is BSM? ‘What is a too! that will autopopulate the CMDB about your windows computer? ‘What is a record producer? does ESS have a role? When you open a service catalog and click the Order button what gets created? What is a select box, single line text, reference, check box, multiple choice’? What is a variable set? hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SerceNow Adin Cert ashcarés | Quzlet ACL-Access Control List ACLS is a rule that will match the object (Field or Table) and which permissions are required to access the object Service Catalog>Maintain Item Transform Map data 1 to many relationships groups of customizations that can be moved from one instance to another (Homepages are not added by default, data does not get added to update sets, scheduled jobs are not added to update sets) AClis any tangible device, or intangible dedicated software in the CMDB Business Service Management BSM ‘map graphically displays the configuration items, CI, that support a business service. Help the Helpdesk an interface used to create Service Catalog records. Can be used anywhere in ServiceNow ESS does not have a role REQ>RITM>TASK, variable Unit of variables that can be shared between catalog items 29sro ‘What are the workflow stages? ‘What are the work flow activities? Ifa request is rejected what happens? service catalog workflow can be attached in 3 ways: SLAs include actions that can be triggered when during the lifecycle’? ‘What is the difference between SLA, OLA, and Underpinning Contracts? which workflow is designed to be used over and over again? Retroactive start when activated does what? ‘What are the steps in a SLA? ‘What is ran on the client side and what is ran on the server side? How can you set a read only field? What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistency across applications? ‘What is a business rule? What are update sets? How do you limit file attachments? hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SerceNow Adin Cert ashcarés | Quzlet Waiting for approval>fulillment>delivery>completed approvaks,conditions, notifications, task, timers, utilities notification is sent and sets the status to cancelled manually on the catalog item form, automatically based on conditions automatically ifno other workflows attached anytime Type Field default SLA Workflow, Sets start to equal when the ticket was created start stop pause UI Policy/Client Script is Client Side and Business Rule/Data Policy is Server Side ULPolicy data policy a piece of JavaScript configured to run when a record is displayed, inserted, updated, deleted or when a table is queried. It can be set to run before or after the database action has occurred. customizations that can be moved from 1 instance to another System Properties > Security a9sacar What is a security rule at the row and column level that is executed when attempting to access a ServiceNow table? ‘What has conditions, scripts and roles and can limit security? What is the Duration of the elevated role? When is a notification sent out? ‘What is the notification flow and how, can a notification be sent out? Cana user open an Incident by email, if so what is ulilzed? Where can you view information about system activity? Ifthe systemis going to be upgraded, what will be exempt fiom the upgrade? What module tracks all upgrades made to the system? what does SaaS stand for? Where does the home icon take you and what does the icon look like? ‘What can you do if the Homepage is slow? My manager is going to be out of town and needs to have the supervisor approve while he/she is out of town, what would he/she utilize in ServiceNow? ‘What is the function of the application navigator? What is the type filter text? hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SerceNow Adin Cert ashcarés | Quzlet ACL-Access Control List ACL-Access Control List Current Session When an event has been fired Script, Business Rule, Workflow can all send out notifications Inbound Email Action system logs Any record that has been altered from the base state by the customer System Diagnostics>Upgrade History sofiware as a service takes you to the Homepage and the icon looks like a little home: Remove some gauges or change the refresh rate Delegate-Delegation is the ability to designate other users to receive and interact with approvals and task assigned to you Provides links to all applications and modules Used to search through applications and modules angsro What does the power edge provide? ‘What is the name of the search engine used by ServiceNow? ‘What is an information format that displays content ffoma table? What is a set of table fields? What is the intersection of a row and column ina table? What is the unique 32-character GUID used to identify records? What are breadcrumbs? ‘What search syntax retums items that contain the phrase? ‘What search syntax retums items that starts with the phrase? ‘What search syntax returns items that end with the phrase? ‘What search syntax returns items that does not contain the phrase? What search syntax retums items that equal the phrase? What search syntax returns items that do not equal the phrase? What is a form? What does the light red field status indicator mean? What does the green field status indicator mean? ‘What does the red field status indicator mean? hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SerdceNaw Aen Cort fasheares | Gisat = Show or hide the application navigator or the banner frame - Split the screen (content frame) vertically or horizontally -Create and manage bookmarks Zing A list Arecord A field sys_id The links that appear as undertined text to display content criteria *mysearchterm mysearehterm% %omysearchterm !mysearehterm =mysearchterm !=mysearchterm A form displays fields ffom one record. Required that has a saved value Optional with a value. Required field that requires a value 519sro What does the orange field status indicator mean? ‘What does the red dashed line indicate? Where does a UI Policy run? ‘What runs on the server side and enables administrators to set mandatory and read-only states for fields? ‘What can be used to put buttons, links, and context menu items on forms and lists? When can a business rule run? Where are business rules stored? ‘True/False - business rules are real-time? ‘What is the difference between business rules and client scripts? ‘What are the types of client seripts? What is a user? How are users brought in? What is a group? What is a role? What are the provided roles? What is a delegate? hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SerceNow Adin Cert ashcarés | Quzlet Read-only data that is not editable on. this form Invalid data or a mistyped word On the client side (browser) Data policy UI Action When a record is inserted, updated, deleted, or when a table is queried Business rule table Fake - business rules are not real time Business rules apply consistently to records regardless of how they are accessed - client scripts only apply when accessed through a form -onLoad() -onChange() -onSubmit() -onCellldit() A record in the sys_user table Manually LDAP Single Sign On A record in the sys_user_group table A record stored in the sys_user_role table System administrator Specialized administrator ITIL (or process) Employee Self Service (ESS) Another user in the instance designated to receive and interact with approvals and tasks assigned or sent to you 619sro What interfaces can tables be viewed and manipulated with? What are the types of table relationships? What is a graphical representation of other tables related to a specific table? What does CI stand for? What is a configuration item? What is BSM? What is a CMDB? Which table contains CIs? Which table contains CI relationships? What methods are available to populate the CMDB? What are import sets used for? What is a transform map? What isa target table? What are the steps to to import data using an import set? ‘What is used to make a field a unique key when importing data? hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SorvceNawArin Cet tashoarés | Quzet The record list view The schema map The tables module Extensions One-to-many Many-to-many A schema map Configuration Item Any tangible device, or intangible dedicated software in the CMDB Business service map - graphical representation of services A series of tables that contain all the assets and business services (Cls) controlled by your company as well as, their configurations. emdb_ci emdb_rel_ei -Discovery -Import sets -Integrate with external CMDBs -Web services -Help the Help Desk ~Manwal input To import data from various data sources that maps data into SN tables Used to determine the relationships between fields in an import set table and a service now table Where the data will be placed from an import set, post transformation -Load data -Create the transform map Run transform Coalesce mosro What is an update set? What allows administrators to group a series of changes info a named set and move them to another instance? What is the knowledge base? How can the KB be populated? What is the structure of the KB? What is the KB submission workflow? What is a service catalog? What are the major components of the service catalog? ‘What numbers are generated by service catalog orders? What isa virtual representation of activities consisting of connected steps planned out in a sequential matter? hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SerceNow Adin Cert ashcarés | Quzlet A group of customizations or personalizations that can be packaged and moved from one instance to another An update set A repository used for the storage and publication of important information Manually From the service catalog with a record producer Automatically from events From cxisting incidents or other tasks Topies Category Articles, Draft Review Published Retired A robust ordering system for services, hardware, and software and is a central repository of goods and services that an IT service desk provides for users Record producers Ttems Variables Order guides Workflows REQ RITM Catalog task Workflow a9sro What are the default service catalog workflow stages? What are the workflow actions? How are workflows made available to users? What is an event? What contains a record of events? What is a notification? What are releases named after? When are customers notified of an upgrade? What are the different types of releases? Whaat is an access control? What is an ACL? How are access controls defined? What are the performance baseline best practices? hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SorvceNawArin Cet tashoarés | Quzet Waiting for approval Fulfillment Delivery Completed (or request cancelled) Approvals Conditions Notifications Tasks Timers Utilities They are published An indication to the SN process that something notable has occurred The event queue Can be triggered by events in the platform "World class" cities 30 days prior to the start of the rollout period Feature release Patch release Hot fix A security rule defined and set at the row-level and at the column-level and is executed when attempting to access any SN table A list of all the access controls for a table Conditional expressions Scripts Roles Network, browser, and server - about 3 seconds Response time (server response time) - below 800 milliseconds a9sro What are the standard reports? What is a gauge? What is a metric? What is a SLA? ‘What happens ifa SLA task does not reach the condition? What are the types of SLAs? What is a retroactive start? What are the SLA conditions? Where Pause condition in SLA can be used? A. It can be put on any desired field B. When putting Pending State C. When putting Resolved State D. When putting Cancelled State hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SerdceNaw Aen Cort fasheares | Gisat Pie chart Bar chart List Calendar Pivot table Box chart Control chart Histogram Line chart Pareto chart Trend chart Trendbox chart A mapped graphic image on a homepage It’s used to measure and evaluate the effectiveness of IT service management processes A record in the SLA [contract_sla] Which defines a set amount of time for a task to reach a certain condition The SLA is breached SLA - service level agreement OLA - operating level agreement UC - underpinning contracts Sets the start time equal to when the incident was created Start Stop Pause A. It can be put on any desired field 10r9sro SerceNow Adin Cert ashcarés | Quzlet What is the use of Coalesce in Transform Map? A. Coalescing on a table (or set of fields) means the field will be used as a unique key. Ifa match is not found using the coalesce field, then new & all the existing record willbe updated B. Coalescing on a field (or set of fields) means the ficld will be used as a unique key. Ifa match is found using the coalesce field, the existing record will be updated. C. Coalesce is used for merging update set D. Coalesce is used for data inconsistency correction of fields. For the reference of any table column on any other form which of the activity is performed? A. Personalize ->Dictionary->check the display box of that table B. Can be done through Script C. Making Table columns global Catalog variables are 2 A. Not global B. Global C. Are not stored in any table D. We can't create variables for catalog. To change the prefix ofa Ticket Number which module of Service Now is used ? A. System Properties B. UI Macro C. Number Maintenance table D. Through Script hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! B. Coalescing ona field (or set of fields) means the field will be used as a unique key. Ifa match is found using the coalesce field, the existing record will be updated, ‘A. Personalize ->Dictionary->check the display box of that table B. Glbal C. Number Maintenance table 119sro Diff. b/w Buisness Rule & Client Script? A. Buisness rule works on before insert,update delete ina database & client script works only on On Submit. B, Buisness rule works on before or affer Insert,update delete in a database & client script works on On Submit, OnchangeOnCellEdit&OnLoad C. Theres is no difference biw the two D. Buisness Rule works on Browser side and client scripts works on Server side. When you click on create an incident, reset an password, report an outage, where does it take you? A. Catalog property B, Service Requests C. Order Guides D. Record Producers Incident extends which table? A. omdb_ci B. Problem C. Change D. Task What information is stored in Data Dictionary? A. Data Values B. Database Structure C. Scripts D. Schema How to decide which application will be visible on logging? A. Defined through Manager Permissions B. Everybody can see all the applications C. UI Policy D. Defined on the basis of roles assigned to the user. hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SerceNow Adin Cert ashcarés | Quzlet B. Buisness rule works on before or after Insert,update delete in a database & client script works on On Submit,OnchangeOnC ellEdit&OnLoad D. Record Producers D. Task B, Database Structure D, Defined on the basis of roles assigned to the user. anosro SerceNow Adin Cert ashcarés | Quzlet In which part of UI global search appears? A. Content fiame B. Application Navigation C. Homepage D, Banner Frame ULactions are executed on client or server? A. On Client Only B. On Server Side C. On both Client & server side by checking the Client field D. Cant be used in both client & server side Knowledge articles are maintained on which basis? A. Roks assigned B. Task assigned C. Categories D. KB Workflow ‘What is single sign on? A. Its related to the enries entered in record producers B, This is used for checking out the workflow C. Through this by logging in once in a instance you have the rights or the access authentication of all the softwares and web applications D. Its used for sending email to every users Can we delete all tables? A. Yes we can format them B. No we car't delete any table C. Only fields can be deleted D, Only user tables can be d System tables can't be deleted hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! D. Banner Frame C. On both Client & server side by checking the Client field C. Categories C. Through this by logging in once in a instance you have the rights or the access authentication of all the softwares and web applications D. Only user tables can be deleted .System tables can't be deleted 119sro SerceNow Adin Cert ashcarés | Quzlet Ifa tabkeis created with label "ghi" which D. u_ghi name will appear in dictionary for it? Az ghi B. ghi C. ghiu Du ghi Can we have multiple cycles for approvals in catalog item? A. No. B. Yes Cmdb_ci_server inherits which class? A. emdb_ci B. cmdb_variable C. emdb_ci_configure D. emdb_ci_ computer Content of servic: 2 catalog A. News,Gauges ,Catalog Items B, Requested Items,Open records,Global search C. Impersonate User,Gauges D. Workflow,SLA ‘What is there stored in CMDB? A. Measurable tangible and intangible data ofa Buisness Service & CI. B. Measurable tangible and intangible data ofa CL. C. Measurable tangible and intangible data ofa table & CI. D. Measurable tangible and intangible data ofa Record Producer & CI. hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! B. Yes D. cmdb_ci_computer A. Nows,Gauges ,Catalog Items B, Measurable tangible and intangible data ofa Cl. 19sro Purpose of workflow ? A. Workflow is a et of complex Cl configuration and scripts used for creating a BSM B, Workflow generates a sequence of activities, such as generating records or running scripts, and notifications C. Workilow is just used for delievery plan in Service Catalog D. Workflow is used only for approvals & notificatuions For which of the option, changes are captured in Update Set? A. Data Record B. Configuration Items C. Table D. NewUser/Group ESS (Employee Self Service) Users can see which of the modules? ‘A. My Request , Maintain Items, Open Records B. My Requests, Requested Items, Incidents C. My Request , Order Guides, Requested Items D. My Request , Record Producers, Requested Items ______is used for exchanging structured information in the implementation of Web Services in computer networks. A. PaaS ( Platformas a Service ) a Service ) C.8 D. Allofthe above hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SerceNow Adin Cert ashcarés | Quzlet B, Workflow generates a sequence of activities, such as generating records or running scripts, and notifications C. Table B. My Requests, Requested Items, Incidents C. SOAP 1919sro SerceNow Adin Cert ashcarés | Quzlet Condition in Service Now has A. field,data record, group B. field ,operator, value C. field, operator script D. field, operator,event User can see tickets messages and mails of other user, A. ESS B, Manager C. Analyst D. Delegate What does Key Icon on banner indicates in Service Now? A. On clicking it we can see reports B. Onolicking it we can see the profile of any other user for testing C. On clicking it we can set security rights D. On clicking it we lock the page Which of the following option is an example of Ul Policy ? A. Increasing width of field B. Creating a new field on form C. To make priority field mandatory D. None of these How to make a Business Rule global? A. Writing a script B. Creating a field C. Checking the Global field of Buisness rule D. We can't make Business rule global hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! B. field operator, value D. Delegate B, On clicking it we can see the profile of any other user for testing C. To make priority field mandatory C. Checking the Global field of Buisness 1919sro What is the use of Script Includes in Service Now? A. Itis used as same as client script. B. Script Includes is not there in Service Now C. the scripts that are used again & again are maintained in Script Includes so that it can be called any time in the required seripts For which tables all SLA's are tracked ? A. omdb_ci B. task C. task_sla D. none of these What is the use of BSM (Business Service Management) in Service Now ? A. A Business Service Management (BSM) map graphically displays the configuration items (Cl) that support a business service and indicates the status of those configuration items B. A Business Service Management (BSM) map graphically displays the Catalog Items that support a business service and indicates the status of those Catalog items in a request. C. It displays the graphical representation ofa project management work task, D. It is used for calculating the expense line in Financial management module of Service Now hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! SerceNow Adin Cert ashcarés | Quzlet C. the scripts that are used again & again are maintained in Script Includes so that it can be called any time in the required scripts C. task_sla A. A Business Service Management (BSM) map graphically displays the configuration items (Cl) that support a business service and indicates the status of those configuration items 179sro SerceNow Adin Cert ashcarés | Quzlet What does Contextual secuirity Manager A. It works on ACL rules do? A. It works on ACL rules B. It works on roles and inheritance of role C. It works only on groups D. Contextual security is used for changing UI properties Impersonate User means __? A. Impersonate User has rights to see reports B, Impersonate User provide roles to other users. C. Impersonate User can shift to any other user for testing. D. None of these ‘To improve the System Performance which among this is preferred? A. Increase the number of gauges B, Decrease Reffesh time of the page. C. Either put refresh as off or inerease time of reffeshing a page D. None of these List can be edit by? A. List Collector B. List Editor C. List Control D. List Edit hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! C. Impersonate User can shift to any other user for testing. C. Either put reffesh as off or increase time of refreshing a page B, List Editor 1919sro SerceNow Adin Cert ashcarés | Quzlet What is retroactive start in SLA? A. Through this field we can stop SLA on any condition B. Itis used for attaching SLA froma particular created date & time without attaching SLA on the opened time, C. This is used for calculating duration of SLA D. This ficld is not there on SLA Definition page. Types of SLA (SLA, OLA & UC) are defined in which field? A. Condition field B. Retroactive Start C. Type field D. Duration Which of the following thing is true while solving incidents as per ITIL framework 2 A. Incident Urgency is based on Impact & Priority B. Incident Impact is calculated on the basis of Urgency & Priority C. Incident Priority is filled by the user D, Incident Priority is calculated on the basis of Impact & Urgency. Where Pause condition in SLA can be used ? A. It can be put on any desired field B. When putting Pending State C. When putting Resolved State D. When putting Closed State hitpquizle.com 399 '85TIseIcenowadrin-cert-Nash-cards! B. It is used for attaching SLA froma particular created date & time without attaching SLA on the opened time, C. Type field D. Incident Priority is calculated on the basis of Impact & Urgency. A. It can be put on any desired field 1919