SKILLS PROFILE
PERSONAL INFORMATION
FULL NAME
Andrey Oliveira Malaquias
DATE OF BIRTH 31/05/1995
PROFESSIONAL ROLE Infrastructure Analyst
YEARS OF EXPERIENCE 3 years
TOP TECHNICAL & PROFESSIONAL SKILLS
Intermediate knowledge in Linux, Windows Server, basic knowledge: Shellscript, C.
Basic knowledge of AWS and Azure Cloud fundamentals (Services, tasks in the user console).
Experience in IT operations, analysis and troubleshooting of incidents performing P1, P2, P3 management
incidents (Governance), mobilizing the areas for quick resolution, avoiding financial impact for the company.
Following ITIL Fundamentals model.
Monitoring of the entire AIX/LINUX/Windows environment from:
Data Center, Services, Docker containers, Kubernetes, AWS services, Relational database, applications, links,
backup routines, process scheduling, service to IT and business users.
Implementer of changes in the production environment, monitoring and validation of environment updates.
Creation of operational procedures for procedure library N1, N2…
EDUCATION & CERTIFICATIONS
DEGREE / INSTITUTION YEAR OBTAINED
2019-2021
University Paulista UNIP - Analysis and systems development
2012-2014
Wizard English School
2012
Amorim High School
2021
Certification: Gremlin: Chaos Engineering Practitioner - GCCEP
2020
Certification: CertiProf:Scrum Foundation Professional (SPFC)
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KCS IT – HIQ CONSULTING / CONFIDENTIAL MOD_KCSIT_002_R2_0720_PDC (ENG)
SKILLS PROFILE
2021
Udemy: GNU / Linux System Administration: Fundamentals and Practice
2020
Udemy: Monitoring with Zabbix
2021
AWS Training: AWS Cloud Practitioner Essentials
2021
KASolution Training: Microsoft Azure Fundamentals | AZ-900
LANGUAGES
LANGUAGE LEVEL OF EXPERIENCE
Portuguese Native
English Intermediate
Spanish Basic
MAIN TOOLS, TECHNOLOGIES, FRAMEWORKS & METHODOLOGIES
NAME LEVEL OF KNOWLEDGE YEARS OF EXPERIENCE
Dynatrace Intermediate 2,5
Zabbix Intermediate 2,5
Grafana Intermediate 2,5
Atlassian JIRA Intermediate 2
Veeam Backup & Replication Intermediate 2,5
Control-M BMC Intermediate 2,5
Veritas NetBackup Intermediate 2
Openshift Initial 1
Kubernetes Initial 1
Oracle, SQL Server Initial 1
VMWare Intermediate 2
Jenkins Initial 1
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KCS IT – HIQ CONSULTING / CONFIDENTIAL MOD_KCSIT_002_R2_0720_PDC (ENG)
SKILLS PROFILE
PROFESSIONAL AND/OR ACADEMIC PROJECTS
Banco Safra S/A
Period: at moment
Detailed Professinal position: Computer Operator in Operations Team.
Description Monitoring of the entire Environment:
& Scope:
Linux, Windows Server, VMware, Relational Database (Oracle, SQL Server) OpenShift,
Transactions/Undoes, ConectDirect (File Transfer sensitive) Processing, Backup, Data/VOIP
circuits, integrity of the DataCenter (CPD).
Monitoring Tools: Zabbix, Grafana, IBM Postilion, IBM TSM, Control-M, Mainframe.
• Acting in Monitoring|Observability of the environment. Performing the 1st proactively
analyzing the integrity of services, processes, routines, transactions..
• Performing troubleshooting to identify medium/high deviations impact on the business in
advance of the incident. Starting 1st combat be it palliative or effective.
• As a result of these actions update the base knowledge N1, N2, for monitoring the
environment.
• Ensure effectiveness in the mobilization|activation of teams in follow-up of the
negotiations.
• Weekly execution of changes in the production environment: Update of packages (IIS,
COM+, Services, Applications, Running the Mats via Jenkins, SQL/Oracle Script Execution...)
• Monitoring of the company-wide LAN, WAN, Cloud network, triggering of operators for
technical repair in times of instability and total unavailability of data/voice circuit.
• Monitoring of circuit installation and repair services data/voice performed in the Data
Center and in the General Distributor (DG) of Telecommunications by the technicians of the
contracted operators.
Technologies: Technologies used are described above
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KCS IT – HIQ CONSULTING / CONFIDENTIAL MOD_KCSIT_002_R2_0720_PDC (ENG)
SKILLS PROFILE
Lojas Riachuelo S/A
Period: 2019 to 2021
Detailed Professional position: Microcomputer Technician at NOC Monitoring team.
Description
& Scope: • Performing 1st analysis of incidents, using as main tool Dynatrace on-premise/Cloud:
• Incident console monitoring, performing analysis of traces(Purepaths), investigating
degradation of environments, performing the DrillDown of problems looking for deviation
in the impacted application/Service even the detailed back-end of the requests.
• Cloud Environment, Physical and Virtual Servers, Microservices, Clusters Kubernetes,
Storages, Database, User actions (Monitoring actions of the users accessing the Site and
collaborators in corporate tools) contributing to the identification of deviations and
upgrade indication in the points for improvement: slowness, intermittence and
unavailability that generate direct impact to the business.
• Monitoring the execution of "Jobs"-Control-M (Batch, Java, SAP) routines daily, weekly,
monthly and occasional, responsible for triggering the teams responsible when there is an
execution failure, analyzing the logs of the routine and reprocessing it when there is a
margin of acting following the operating procedures.
• Monitoring and monitoring of environment backup routines Medium and high impact
physical and virtual, running failure analysis to resume the execution of the routines,
management of LTO 5 and 6 media of the Backup "Robot".
• Construction and improvements in the knowledge base for the execution of 1st
performance operating procedures (Level 1).
• Mobilization of teams for conference, development and registration of the chronology
and full control of the incident queue P1, P2, P3. (Jira)
• Execution of changes in the production environment. Post-execution follow-up,
validation of the environment in which the change was applied scheduled.
• Intermediation between the business area and IT for handling incidents in medium and
high impact environments, obeying hierarchical scheduling.
• Monitoring of the company-wide LAN, WAN, Cloud network, triggering of operators for
technical repair in times of instability and total unavailability of data/voice circuit.
• Monitoring of circuit installation and repair services data/voice performed in the Data
Center and in the General Distributor (DG) of Telecommunications by the technicians of the
contracted operators.
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KCS IT – HIQ CONSULTING / CONFIDENTIAL MOD_KCSIT_002_R2_0720_PDC (ENG)
SKILLS PROFILE
Lojas Riachuelo S/A
Technologies: Technologies used are described above
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KCS IT – HIQ CONSULTING / CONFIDENTIAL MOD_KCSIT_002_R2_0720_PDC (ENG)
