Time Zone : Asia/Qatar
Chat Started : Tue, 11 Feb 2025 11:12:41
(Tue, 11 Feb 2025 11:12:41) Anonymous User : ContactDetailsForm:
Before we chat, we just need a few details about you and your parcel.
(Tue, 11 Feb 2025 11:13:56) Wissem Amara : Done
ContactDetailsPostBack: FIRST_NAME:Wissem LAST_NAME:Amara
EMAIL:wissem_3mara@hotmail.com a365ba37-7bfa-42a2-a0a8-3bef8d2318db:Tracking
shows delivered but there is an issue
bb5e39d4-fff2-4292-9a23-8f24fb3e5aac:87RKJ7414836A040
(Tue, 11 Feb 2025 11:13:58) Anonymous User :
Thanks for completing these details. You will shortly be connected to one of
our team.
(Tue, 11 Feb 2025 11:19:32) Mahesh kumar : Good Morning, Wissem. Thank you for
contacting Yodel Live chat support, my name
is Mahesh. How are you doing today?
(Tue, 11 Feb 2025 11:21:27) Wissem Amara : good morning
(Tue, 11 Feb 2025 11:21:43) Wissem Amara : fine thsnks
(Tue, 11 Feb 2025 11:22:42) Wissem Amara : reuqesting a signed proof of delivery
for my parcel or the name of the person
who received the item
(Tue, 11 Feb 2025 11:23:59) Mahesh kumar : Glad to know that you are well, you're
welcome. I understand that your parcel
shows delivered but you have not received the parcel. Can you just confirm the
parcel's delivery address including postcode please?
(Tue, 11 Feb 2025 11:24:49) Wissem Amara : ok one min
(Tue, 11 Feb 2025 11:25:24) Wissem Amara : Aramex UK SNS Unit 9 Skyport Drive, DOH
319253 West Drayton, Harmondsworth UB7
0LB United Kingdom
(Tue, 11 Feb 2025 11:30:03) Mahesh kumar : Wissem, thank you for sharing the
details. Thank you for your patience.
According to our records, your parcel was delivered on 31st Dec 24 at 13:14 and
it was handed to the customer ( LEENY BULK ). As per the driver's location on
the map, the parcel was scanned a bit away from the correct location, however,
it might be possible due to a network issue. Just to confirm have you checked
with your neighbours and other safe places as well? There is a possibility that
one of them is keeping it safe for you.
(Tue, 11 Feb 2025 11:31:37) Wissem Amara : The address is for my forwarder, Aramex
(Tue, 11 Feb 2025 11:32:43) Mahesh kumar : Let me share the image with you that has
been captured by the driver at the
time of the delivery. Please click on the download option to view it.
(Tue, 11 Feb 2025 11:32:53) Mahesh kumar : Image: Image:
https://sprcdn-assets.sprinklr.com/4073/8c6adb68-bcc9-4c4f-af37-40f4ac90dcc9-
879288554/image.png
(Tue, 11 Feb 2025 11:34:15) Wissem Amara : LEENY BULK is the person who received
the item correct
(Tue, 11 Feb 2025 11:35:54) Wissem Amara : please confirm
(Tue, 11 Feb 2025 11:37:13) Mahesh kumar : I'm sorry, there is no information about
it. Also, I see the parcel is non
attended service, the driver may choose to leave it in a safe place or with a
neighbour in your absence.
(Tue, 11 Feb 2025 11:39:21) Wissem Amara : the final address is related to the
office of aramex, as i told you it s a
frwarder adress, please confrim if the item is received by a person or not ?
thanks
(Tue, 11 Feb 2025 11:40:58) Mahesh kumar : Please consider a image for this
information.
(Tue, 11 Feb 2025 11:41:07) Wissem Amara : sure
(Tue, 11 Feb 2025 11:43:13) Mahesh kumar : For future deliveries, did you know that
you can see a 2-hour time window on
our app? It's free to download from the App or Google Play Store by searching
the Yodel Parcel Tracker App. You can apply your delivery preferences and
update What3Words location and we'll automatically match them for every parcel
we receive for you. Once your parcel is delivered, we'll also show you the
delivery photo. Apart from this, Is there anything else? I may assist you with
this.
(Tue, 11 Feb 2025 11:44:05) Wissem Amara : thank you i will contact the supplier
