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Jawwad assists a customer named Dwight regarding a shipment that is marked as delivered but was not received. Dwight provides his address and expresses urgency in locating the expensive package, but Jawwad informs him that filing a claim is the only option available since 24 hours have passed since the delivery. The chat concludes due to a lack of response from Dwight.

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dwightgray1701
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14 views1 page

Transcript

Jawwad assists a customer named Dwight regarding a shipment that is marked as delivered but was not received. Dwight provides his address and expresses urgency in locating the expensive package, but Jawwad informs him that filing a claim is the only option available since 24 hours have passed since the delivery. The chat concludes due to a lack of response from Dwight.

Uploaded by

dwightgray1701
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd
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Jawwad V (10/15/2024, 7:55:55 AM): Hi, My name is Jawwad.

I am reviewing your
information and I will be with you in a moment.
Jawwad V (10/15/2024, 7:58:19 AM): Hello Dwight, good morning.
Jawwad V (10/15/2024, 7:59:26 AM): How can I help you?
Jawwad V (10/15/2024, 8:01:36 AM): Please keep me posted as idle time might
disconnect our chat session.
Me (10/15/2024, 8:03:44 AM): Tracking has
Me (10/15/2024, 8:03:55 AM): good morning
Me (10/15/2024, 8:04:12 AM): 1Z31446R0207610807
Me (10/15/2024, 8:04:25 AM): i need a tracer on a shipment that says delivered but
wasnt
Jawwad V (10/15/2024, 8:04:51 AM): Thank you for bringing this to our attention.
Me (10/15/2024, 8:05:09 AM): it is imperitive this unit be located as it is very
expensive
Jawwad V (10/15/2024, 8:05:12 AM): Could you please confirm your complete address
with zip code and street name/number?
Me (10/15/2024, 8:05:40 AM): 1701 quincy ave suite 32 naperville, illinois 60540
Me (10/15/2024, 8:06:13 AM): tracking says that i signed for it and i wasn't here
the day of supposed delivery
Me (10/15/2024, 8:06:51 AM): filing a claim is not an option. this package needs to
be recovered
Jawwad V (10/15/2024, 8:07:38 AM): Please allow me a moment to check the details.
Jawwad V (10/15/2024, 8:09:19 AM): As checked the package shows delivered on
19/18/24 and it has passed 24 hours of delivery in this case unfortunately the only
option available for you is to file the claim.
Jawwad V (10/15/2024, 8:12:10 AM): Please let me know if you have anything else
because idle time might end the chat.
Jawwad V (10/15/2024, 8:15:20 AM): I am very sorry, but I am not getting any
response from you. For now, we will conclude this chat. If you have other
questions, feel free to contact us again here on chat or contact our hotline
number, 1800-742-5877. Thank you for contacting us. Bye for now.

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