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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

General Procedures Procedure revision date: 07/28/2016

Door Latch Lubrication

Special Tool(s) / General Equipment

Flat­Bladed Screwdriver

Materials

Name Specification
Motorcraft® Multi­Purpose Grease Spray ESB­M1C93­B
XL­5­A

Activation

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NOTE: Typical left front door shown, others similar.

1. Open the door.

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2. Using a flat blade screwdriver, fully close the latch (2 clicks).

Use the General Equipment: Flat­Bladed Screwdriver

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3. NOTICE: Do not over­lubricate the latch. Using excessive grease may damage the internal lock motor.

Spray the multi­purpose grease into the opening on the door latch for approximately 5 seconds.
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Material: Motorcraft® Multi­Purpose Grease Spray / XL­5­A (ESB­M1C93­B)
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4. NOTE: Some exterior door handles are operated mechanically while other exterior door handles are operated
electronically.

Open the latch using the exterior door handle.

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5. Open and close the door several times to circulate the lubricant inside the latch.
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6. Open the door.

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7. Wipe off any excess grease.
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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Door Lock Cylinder

Removal

NOTE: LH side shown, RH side similar.

1. Remove the grommet.

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2. Remove the lock cylinder door handle cover.

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1. Hold the front door handle open.

2. Turn the release screw 8 turns. The handle will release around 6 to 6.5 turns. You must continue to the full 8
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revolutions for installation.

3. Remove the lock cylinder and the door handle cover assembly from the front door.

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3. Remove the door lock cylinder.
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Installation

1. To install, reverse the removal procedure.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Exterior Front Door Handle Reinforcement

Removal

NOTE: LH side shown, RH side similar.

1. Remove the front door latch.

Refer to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

2. NOTE: This step is only necessary when installing a new component.

Remove the exterior front door handle reinforcement.

1. Tighten the screw to release the front exterior handle actuation lever tension on the cable.
2. Detach and position aside the cable from the exterior front door handle reinforcement.

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3. NOTE: This step is only necessary when installing a new component.

Remove the exterior front door handle reinforcement.

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Installation

1. NOTE: This step is only necessary when installing a new component.

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Install the exterior front door handle reinforcement.
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2. NOTE: This step is only necessary when installing a new component.

Install the front door latch.

1. Install the front door latch and the screws.
2. Attach the cable to the front door latch.
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3. Attach the rod to the front door latch.

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3. NOTE: This step is only necessary when installing a new component.

NOTE: This step must be done correctly or the exterior door handle will not engage the lever on installation.
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Install the exterior front door handle reinforcement.

1. Install the cable eyelet to the lever.
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2. while keeping tension on the cable and holding the handle lever in the engaged position, turn the release
screw until the handle lever is positioned against the stop.
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4. Install the front door latch.

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Refer to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

5. If the door is equipped with one touch up/down, perform the power door window initialization.

Refer to: Power Door Window Initialization (501­11 Glass, Frames and Mechanisms, General Procedures).

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Exterior Front Door Handle

Base Part Number: 22404

Removal

NOTE: LH side shown, RH side similar.

Vehicles with push button start

1. Remove the front door trim panel.

Refer to: Front Door Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).

2. NOTE: The front door removed for clarity.

Remove the front door watershield.

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All vehicles

3. Remove the grommet.

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4. Remove the lock cylinder door handle cover.
1. Hold the front door handle open. er
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2. While turning the release screw 8 turns. The handle will release around 6 to 6.5 turns. You must continue to
the full 8 revolutions for installation.
3. Remove the door lock cylinder and door handle cover assembly.
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Vehicles with push button start

5. NOTE: Do not pull the door handle out of the door too far without disconnecting the handle from the connector or
damage to the harness occurs.

Disconnect the exterior front door handle connector from the handle from inside the door and remove the exterior
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front door handle.

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Vehicles without push button start

6. Remove the front exterior door handle.

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Installation

Vehicles without push button start

1. Install the front exterior door handle.

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Vehicles with push button start
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2. Connect the exterior front door handle connector to the handle from inside the door and partially install the front
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door handle in the front door opening.
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All vehicles

3. Install the lock cylinder door handle cover.

1. Install the lock cylinder and door handle cover assembly to the front door.
2. Release the front door handle.
3. Apply light pressure to the front door handle while turning the release screw 8 turns. The handle will engage
and go in around 6 to 6.5 turns. You must continue to the full 8 revolutions for installation then torque to the
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specified value.
Torque: 62 lb.in (7 Nm)

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4. Install the grommet.
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Vehicles with push button start

5. Install the front door lower watershield.

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6. Install the front door trim panel.
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Refer to: Front Door Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).
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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Exterior Rear Door Handle Reinforcement

Removal

NOTE: LH side shown, RH side similar.

1. Remove the rear door latch.

Refer to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

2. NOTE: This step is only necessary when installing a new component.

Remove the exterior rear door handle reinforcement.

1. Tighten the screw to release the rear exterior handle actuation lever tension on the cable.

2. Detach and position aside the cable from the exterior rear door handle reinforcement.

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3. NOTE: This step is only necessary when installing a new component.

Remove the exterior rear door handle reinforcement.

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Installation

1. NOTE: This step is only necessary when installing a new component.

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Install the exterior rear door handle reinforcement.
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2. NOTE: This step is only necessary when installing a new component.

Install the rear door latch.

1. Install the rear door latch and the screws.
2. Attach the cable to the rear door latch.
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3. NOTE: This step is only necessary when installing a new component.
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NOTE: This step must be done correctly or the exterior door handle will not engage the lever on installation.

Install the exterior rear door handle reinforcement.

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1. Install the cable eyelet to the lever.

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2. While keeping tension on the cable and holding the handle lever in the engaged position, turn the release
screw until the handle lever is positioned against the stop.
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4. Install the rear door latch.

Refer to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 07/30/2015

Exterior Rear Door Handle

Base Part Number: 22404

Removal

NOTE: LH side shown, RH side similar.

Except vehicles with SE trim level

1. Remove the rear door trim panel.

Refer to: Rear Door Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).

2. Remove the rear door watershield.

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3. NOTE: Do not pull the door handle out of the door too far without disconnecting the handle from the connector.
Damage to the harness will occur.

Disconnect the exterior front door handle electrical connector from the handle from inside the door.

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All vehicles

4. Remove the grommet.

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5. Remove the rear door handle cover assembly.

1. Hold the rear door handle open.
2. While turning the release screw 8 turns. The handle will release around 6 to 6.5 turns. You must continue to
the full 8 revolutions for installation.
3. Remove the rear door handle cover assembly.

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6. Remove the rear exterior door handle.
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Installation

All vehicles

1. Install the rear exterior door handle.

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2. Install the rear door handle cover assembly.
1. Install the rear door handle cover assembly to the door. er
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2. Release the rear door handle.
3. Apply light pressure to the door handle while turning the release screw 8 turns. The handle will engage and
go in around 6 to 6.5 turns. You must continue to the full 8 revolutions for installation then torque to the
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specified value.
Torque: 62 lb.in (7 Nm)
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3. Install the grommet.

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Except vehicles with SE trim level
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4. Connect the exterior front door handle electrical connector to the handle from inside the door.
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5. Install the rear door watershield.

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6. Install the rear door trim panel.
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Refer to: Rear Door Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).
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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 05/21/2015

Front Door Latch

Base Part Number: 21812

Removal

NOTE: LH side shown, RH side similar.

1. Remove the exterior front door handle.

Refer to: Exterior Front Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and
Installation).

2. Remove the front door window regulator and motor.

Refer to: Front Door Window Regulator and Motor (501­11 Glass, Frames and Mechanisms, Removal and
Installation).

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3. Remove the exterior door handle reinforcement screw.
Torque: 62 lb.in (7 Nm)

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4. Remove the front door latch bolts.

Torque: 71 lb.in (8 Nm)

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5. Disconnect the electrical connector.
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6. Remove the retainers.

Torque: 19 lb.in (2.2 Nm)

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7.
Remove the front door latch. er
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1. Route the interior front door handle cable through the door.
2. Remove the front door latch.
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8. NOTE: This step is only necessary when installing a new component.

Remove the interior front door handle cable from the front door latch.

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9. NOTE: This step is only necessary when installing a new component.

Remove the exterior front door handle reinforcement.

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1. Tighten the screw to release the front exterior handle actuation lever tension on the cable.
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2. Detach and position aside the cable from the exterior front door handle reinforcement.
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10. NOTE: This step is only necessary when installing a new component.

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Remove the front door latch.

1. Remove the screws.
2. Detach and position aside the cable from the front door latch.
3. Detach the rod and remove the front door latch.

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Installation

1. To install, reverse the removal procedure.

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2. NOTE: This step is only necessary when installing a new component.

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Install the front door latch.

1. Install the front door latch and the screws.
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2. Attach the cable to the front door latch.

3. Attach the rod to the front door latch.
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3. NOTE: This step is only necessary when installing a new component.
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NOTE: This step must be done correctly or the exterior door handle will not engage the lever on installation.
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Install the exterior front door handle reinforcement.
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1. Install the cable eyelet to the lever.

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2. While keeping tension on the cable and holding the handle lever in the engaged position, turn the release
screw until the handle lever is positioned against the stop.
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4. NOTE: This step is only necessary when installing a new component.

Install the interior front door handle cable to the front door latch.

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5. If the door is equipped with one touch up/down, perform the power door window initialization.
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Refer to: Power Door Window Initialization (501­11 Glass, Frames and Mechanisms, General Procedures).
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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Front Door Lock Control Switch

Removal

NOTE: LH side shown, RH side similar.

1. Remove the front door trim panel.

Refer to: Front Door Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).

2.
Remove the front door lock control switch.
1. Release the retaining clips.
2. Remove the front door lock control switch.

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Installation

1. To install, reverse the removal procedure.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Fuel Filler Door Latch

Removal

1. Remove the fuel filler door assembly.

Refer to: Fuel Filler Door Assembly (501­03 Body Closures, Removal and Installation).

2. Release the clips and remove the fuel filler door latch.

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Installation
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1. To install, reverse the removal procedure.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Description and Operation Procedure revision date: 01/22/2015

Handles, Locks, Latches and Entry Systems ­ Overview

Overview

The power lock/unlock feature locks or unlocks the doors upon a customer request from a door lock control switch, the
keyless entry keypad (if equipped) , the passive entry system (if equipped) or a RKE transmitter. Each door can also be
locked manually using the mechanical access opening just above the door latch.

If equipped, the passive entry feature automatically locks or unlocks the doors, or releases the liftgate latch (manual
liftgate) or power opens the liftgate (power liftgate).

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Description and Operation Procedure revision date: 03/23/2016

Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description

System Operation
System Diagram

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Network Message Chart

BCM Network Input Messages

Broadcast Originating Message Purpose

Message Module
Vehicle PCM The BCM uses the vehicle speed data for the autolock and auto­unlock features.
speed
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RKE data RTM Provides the BCM with the lock/unlock status of the driver door latch. The lock/unlock
status is used for the illumination of the door lock status indicator.
Door lock DDM/ PDM Provides the BCM with lock/unlock requests based on the input from the door lock control
switch status switch.

IPC Module Network Input Messages

Broadcast Message Originating Message Purpose

Module
Message center feature IPC Provides the BCM configuration settings selected by the driver of the vehicle,
configuration such as autolock and auto­unlock settings.

Power Door Locks

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The BCM controls the door locks using a series of integrated relays (driver door unlock/passenger doors unlock/all doors
lock). When the relays are not energized, ground is provided on both circuits to the lock motors within the latches. When
an unlock relay energizes, voltage is provided to one side of the lock motor to unlock the door(s). When the lock relay

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energizes, the polarity is reversed and the motors lock the doors.

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The DDM and PDM send voltage signals to the door lock control switches. When a door lock control switch is pressed,
the voltage signal is routed to ground, indicating a request to lock/unlock the doors. When the DDM or PDM detects a
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lock or unlock request, a message is sent over the CAN to the BCM to lock or unlock the doors.

In the event of a power door lock failure, the doors can be individually locked through the manual door lock. The manual
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door lock is located on the rear edge of the door just above the door latch opening. For the doors on the left side of the
vehicle, insert a key and turn clockwise to lock. For the doors on the right side of the vehicle, insert a key and turn
counterclockwise to lock.
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Based on input from the door lock control switches, the keyless entry keypad (if equipped), the passive entry system (if
equipped) and the RKE transmitter, the BCM unlocks the driver door, unlocks all the doors or locks all the doors.
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LED Door Lock Indicators

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Each door panel has a door lock indicator located on the window sill to indicate the lock or unlock status of that individual
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door. The door lock indicators are controlled by the lock/unlock feedback switch located within each door latch. When
activated, they illuminate to indicate a door is locked and are off when a door is unlocked.
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The Light Emitting Diodes (LEDs) are powered continuously when the ignition is on, or for 5 minutes after a lock request
if the ignition is off.

The DDM and PDM provide voltage to their respective front door lock indicator and the BCM supplies voltage to the rear
door lock indicators.

The lock/unlock feedback switch (within each door latch) provides a ground path to bypass the indicator. The switch is
closed when the door is unlocked (indicator not illuminated) and open when locked (indicator illuminated).

The LED door lock indicators are part of the electrical harness and cannot be replaced independently.

Switch Inhibit Feature

The switch inhibit feature prevents unauthorized access to the vehicle from the door lock control switches or the liftgate
release switch. The BCM disables the function of both door lock control switches and the interior liftgate release switch
20 seconds after the vehicle is electronically locked. If any of these switches are activated while they are inhibited, a
chime sounds and a message is displayed in the message center to indicate the switches are inhibited. The BCM
enables the function of these switches when the vehicle is electronically unlocked.

This feature can be configured on/off through the message center.

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Power Door Locking Feedback

The exterior lamps and horn provide visual and audible feedback when unlocking and locking the doors under certain
circumstances. Refer to the following table:

NOTE: The mislock feature (if equipped) sounds the horn twice (no turn signal flash) if the hood, liftgate or any door is
ajar when the lock button is pressed on a valid programmed RKE transmitter. This feature can be configured on/off
through the message center.

Action Status Status Status Visual/Audible Feedback

of of of
Door(s) Liftgate Hood
Press the lock button on the door Open Closed Closed A short flash of the turn signals after all the doors
lock control switch are closed.
Press 7/8 and 9/0 on the keyless Closed Closed Closed A short flash of the turn signals.
entry keypad

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Press the unlock button on a RKE Closed Closed Closed A long flash of the turn signals.
transmitter
Press the lock button on a RKE Closed Closed Closed A short flash of the turn signals.

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transmitter
Press the lock button on a RKE
transmitter
Open Closed Closed
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are closed.
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Press the lock button on a RKE Closed Open Closed A short flash of the turn signals after the liftgate is
transmitter closed.
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Press the lock button on a RKE Closed Closed Open A short flash of the turn signals after the hood is
transmitter closed.
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Press the lock button on a RKE Closed Closed Closed The horn chirps twice and the turn signals flash
transmitter twice within 3 seconds twice.
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Press the lock button on a RKE Open Closed Closed The horn immediately chirps twice and the turn
transmitter twice within 3 seconds signals flash twice after all the doors are closed.
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Press the lock button on a RKE Closed Open Closed The horn immediately chirps twice and the turn
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transmitter twice within 3 seconds signals flash twice after the liftgate is closed.
Press the lock button on a RKE Closed Closed Open The horn immediately chirps twice and the turn
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transmitter twice within 3 seconds signals flash twice after the hood is closed.

There is also feedback provided by the vehicle to the key for the remote start feature. For additional information regarding
the remote start feedback, refer to the Owner's Literature.

Liftgate Latch Release (manual liftgate)

The liftgate latch can be released using:

the exterior liftgate release switch.

a valid programmed passive key.

The BCM sends a voltage signal to the exterior liftgate release switch. When the liftgate release switch is pressed, the
voltage signal is routed to ground, indicating a request to release the liftgate latch. The BCM momentarily provides
voltage to the liftgate latch to actuate the release motor.

When using the liftgate release switch, the BCM releases the liftgate only when the doors have been electronically
unlocked and the vehicle is in PARK.

When using a programmed RKE transmitter, press the liftgate release button twice within 3 seconds to release the
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liftgate latch. The liftgate latch releases if the vehicle speed is 5 km/h (3.1 mph) or less.

The liftgate latch can also be released using the passive entry feature. Refer to Liftgate Passive Entry in this section.

For power liftgate information,

Refer to: Body Closures ­ System Operation and Component Description (501­03 Body Closures, Description and
Operation).

Keyless Entry Keypad

The keyless entry keypad is integrated into the front door window moulding. The BCM sends voltage signals on 3
separate circuits to the keyless entry keypad. When an individual keypad button is touched, an individual or combination
of the input circuits is routed to ground. Based on these inputs, the BCM determines which button was touched. When a
valid code is received, the BCM locks/unlocks the doors.

When a keypad button is touched, the buttons illuminate. The keypad illumination turns off after 5 seconds have elapsed
since the last button press. The keypad also illuminates any time the illuminated entry feature is active.

The keyless entry keypad can be used to:

unlock the driver door.

unlock all the doors.

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lock all the doors (except when the driver door is open).
program/erase up to 5 user codes.

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Locking the Doors with the Keyless Entry Keypad

It is not necessary to enter the factory set or personal code prior to locking all doors. To lock all doors, touch and hold the

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7/8 and 9/0 buttons at the same time for approximately 0.5 second. The locking function is disabled when the driver door
is open.
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Unlocking the Doors with the Keyless Entry Keypad
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NOTE: Vehicles equipped with passive entry come from the factory set with the 2­stage unlock feature disabled (all doors
unlock when the factory keycode is entered).
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To unlock the driver door, enter either the factory set code or a personal code (each digit must be pressed within 5
seconds of the prior digit). The illuminated entry feature activates unless disabled.
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If the 2­stage unlock is enabled, enter the factory set code or a personal code (driver door unlocks) and then touch the 3/4
button within 5 seconds to unlock all doors. This feature can be changed to a 1­stage unlock using the message center
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settings.
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Anti­Scan Feature
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To provide added security, the keypad is disabled for 1 minute after 36 button presses without a valid entry code being
entered. The keypad flashes during this 1 minute mode with all functionality disabled except for 7/8 and 9/0 still being
allowed to lock the vehicle.

Anti­scan turns off after 1 minute of keypad inactivity, the unlock button is pressed on a RKE transmitter, a passive entry
feature is used, or the ignition is turned on.

Factory Keycode Retrieval

The factory keycode for the keyless entry keypad can be retrieved from a label on the BCM, a wallet card in the Owner's
Literature, using a diagnostic scan tool, or by using 2 programmed keys.

To retrieve the factory keycode using 2 programmed keys, carry out the following steps within 10 seconds:

Place the first programmed key in the backup starting location and turn the ignition on.
Turn the ignition off and remove the first programmed key.
Place the second programmed key in the backup starting location and turn the ignition on.

NOTE: Warning messages display in the message center prior to the keycode being displayed.

The factory keycode displays momentarily in the message center.

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RKE

The RKE feature is controlled by the BCM. When a button is pressed, the Transmitter Identification Code (TIC) and RKE
command is received by the RTM. The RTM interprets the information and sends a message to the BCM over a LIN
circuit, and when the network is awake over the CAN. If the BCM detects a programmed key, it carries out the command
by controlling the door locks, releasing the liftgate latch (or sending a message to the RGTM to open the liftgate) or
activating the horn or turn signals as required.

The RKE system can be used to:

unlock the driver door.

unlock all doors.
lock all doors.
release the liftgate latch (manual liftgate) or open the liftgate (power liftgate) (liftgate release button must be
pressed twice within 3 seconds).
arm/disarm the perimeter alarm.
activate/deactivate the panic alarm.
global open the windows (press the unlock button and then within 10 seconds press and hold the unlock button for
3 seconds) (if equipped).
global close the windows (press and hold the lock button for 2 seconds) (if equipped).
remotely start the vehicle.

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configure the staged lock programming (2­stage unlock or global unlock).

The RKE transmitters for a passive key have a normal operating range of 30 m (98 ft) in an open air, no obstruction
environment.

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The RKE transmitters and the BCM also utilize a rolling code to prevent the code from being captured by a code grabber.

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The system advances the counter in the RKE transmitter and the BCM every time a RKE transmitter button is pressed.

The message center displays Key Battery Low Replace Soon when the battery in the passive key needs to be replaced.
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RKE Transmitter Unlock
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The RKE feature provides a staged process for unlocking the doors. Upon receipt of the first request for unlocking the
doors, the RKE feature unlocks only the driver door. If another unlock request is received within 3 seconds of the first, all
the doors are unlocked. This feature can be disabled so that all the doors unlock on the first press of the unlock button
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(global unlock) using the message center settings.

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Vehicles come from the factory set with the 2­stage unlock feature disabled (single press unlocks all doors).

RKE Transmitter Lock

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The RKE feature requests all of the doors lock when the lock button is pressed.
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RKE Transmitter Liftgate Latch Release/Power Open

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The RKE transmitter provides a liftgate release/power open function. The liftgate release button must be pressed twice
within 3 seconds for the liftgate latch to release (manual liftgate) or power open (power liftgate).

Panic Alarm

The panic alarm feature provides audible and visual alarms which are evident from the exterior of the vehicle. When the
panic alarm button is initially pressed, the panic alarm feature requests the turn signals flash and the horn sounds for up
to 3 minutes or until deactivation. The flashing of the outputs occurs simultaneously.

The panic alarm can only be activated when the ignition is off. This feature is disabled at all other times. Deactivation of
an active panic alarm is accomplished when:

a second press of the RKE transmitter panic button is detected.

the ignition status changes from off.
a period of 2 minutes and 45 seconds have elapsed since the initial activation.

Remote Start

The factory­installed remote start allows the vehicle to be remotely started from outside the vehicle. There is a 2­way
communication between the passive key and the vehicle to provide the remote start status of the vehicle. The passive
key contains a green and a red LED to indicate the remote start status.
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LED Status
Blinking green Waiting for status update from vehicle
Blinking red Remote start/stop failed
Solid green Remote start or extension successful
Solid red Remote stop successful (engine off)

To remotely start the vehicle, press the lock button once and then the remote start button twice within 3 seconds of each
other. The vehicle should remotely start and the LED on the passive key should be lit solid green.

The vehicle does not remote start if any of the following conditions are present:

The feature is disabled using the message center settings.

The hood is not closed.

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The vehicle is not in PARK.
A powertrain system DTC is present, illuminating the service engine soon indicator.
The ignition is on.
The alarm system is triggered.

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The vehicle battery voltage is low.

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For additional information regarding the remote start system, refer to the Owner's Literature.

Autolock
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The autolock feature locks all of the doors after all of the following have occurred:
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All the doors are closed.

The ignition is on.
The vehicle is shifted into any gear to put the vehicle in motion.
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The vehicle attains a speed greater than 20 km/h (12.4 mph).

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The auto lock feature activates again during the same ignition cycle when all of the following have occurred:

The vehicle speed is reduced to less than 15 km/h (9.3 mph).

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A door is opened and then closed.

The vehicle attains a speed greater than 20 km/h (12.4 mph).
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The autolock feature can only be enabled/disabled using a diagnostic scan tool.
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To enabled/disable the autolock feature, enter TOOLBOX. Select Module Programming>Programmable

Parameters>Power Door Locks. Change all of the settings to Enable or Disable as needed.

Auto­Unlock

NOTE: The doors do not auto­unlock if the vehicle has been electronically locked before the driver door is unlocked.

The auto­unlock feature unlocks all of the doors when all of the following conditions have been met:

All the doors are closed and locked.

The ignition was on.
The vehicle was shifted out of park and a speed greater than 20 km/h (12.4 mph) was achieved.
The vehicle has come to a stop.
The ignition transitions to accessory or off and, within 10 minutes, the driver door is opened.

The auto­unlock feature can be enabled/disabled through the message center.

Smart Unlock

The smart unlock feature prevents the vehicle from electronically locking when a passive key is left inside the vehicle.
When the doors are electronically locked while a door is ajar and then closed, the interior of the vehicle is scanned for a
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passive key. If a valid programmed passive key is detected inside the vehicle, the BCM unlocks the doors and chirps the
horn twice.

The smart unlock feature also operates to prevent locking a passive key inside the luggage compartment area. When the
liftgate is closed, the interior of the vehicle is scanned for a passive key. If a passive key is detected inside the luggage
compartment area when the liftgate is closed, the BCM releases the liftgate latch and chirps the horn twice.

To override the smart unlock feature, lock the doors using the keyless entry keypad, the door lock cylinder or another
programmed passive key.

Passive Entry (if equipped)

NOTE: Some models are not equipped with the passive entry feature, but are equipped with push button start.

The passive entry feature unlocks or locks the doors or opens the liftgate without having to use a mechanical key blade
or the RKE transmitter feature.

When the BCM detects a lock or unlock sensor is touched on an exterior door handle, or the exterior liftgate release
button is pressed, it activates the low frequency antenna in the corresponding exterior door handle or inside the luggage
compartment area. The low frequency antenna sends out a signal to activate the passive key. The passive key then
responds by sending a high frequency signal back to the RTM. The RTM interprets the high frequency signal from the

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passive key and sends the information to the BCM. If the BCM detects a valid programmed passive key, the BCM
unlocks the driver door, unlocks or locks all 4 doors, releases the liftgate latch (manual liftgate) or sends a command to
the RGTM to power open the liftgate (power liftgate).

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Door Passive Entry

With a programmed passive key within 1 m (3.28 ft) outside a door, touch the lock or unlock sensor on the exterior door
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handle. The doors lock or unlock depending upon which sensor was touched on the handle. The unlock button is located
on the inside of the handle and the lock button is located on the outside top face of the handle.
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The driver front door passive entry feature either unlocks the driver door (if 2­staged unlock is enabled) or all four doors (if
2­staged unlock is disabled). The passive entry feature always locks all four doors when the lock button is touched.
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The remaining doors passive entry feature always locks or unlocks all four doors.
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Some vehicles with the SE option may not be equipped with the rear doors passive entry feature. Refer to the parts
catalog to determine if the vehicle is equipped with passive entry rear door handles.
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Liftgate Passive Entry

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With a programmed passive key within 1 m (3.28 ft) outside the liftgate, press the exterior liftgate release button on the
rear of the vehicle to release the liftgate latch (manual liftgate) or power open the liftgate (power liftgate).
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For information regarding the power liftgate hands free feature,

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Refer to: Body Closures ­ System Operation and Component Description (501­03 Body Closures, Description and
Operation).

Component Description

Door Lock Control Switches

The door lock control switches are single pole, double throw switches. The DDM and PDM provide the voltage signals to
the corresponding door lock control switch for the lock and unlock requests. When a switch is pressed to lock or unlock,
the corresponding input circuit is routed to ground, indicating a request to lock or unlock the doors.

Door Latches

The door latches are sealed units and contain the door lock actuator, lock/unlock feedback switch, and the door ajar
switch. The door lock actuators operate in 2 directions, depending on the polarity of the voltage. The door latches can be
lubricated, if needed.

Exterior Liftgate Release Switch

The exterior liftgate release switch is a momentary contact switch that supplies a ground signal to the BCM and (if
equipped) the RGTM. When the exterior liftgate release switch is pressed, the signal is routed to ground indicating a

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request to the BCM and the RGTM to release the liftgate latch or power open the liftgate.

Liftgate Latch

The liftgate latch contains the the release actuator and the ajar switch. The BCM provides voltage to the actuator to
unlatch the liftgate from the striker.

Keyless Entry Keypad

The keyless entry keypad is a touch­sensitive capacitive sensor integrated into the front door window moulding. When a
finger touches the keypad, it changes the capacitance of the sensor in the area of the finger touch. The keypad
determines which area is touched and provides a ground signal to the corresponding voltage reference circuit(s). The
keypad only works when touched with a finger. The keyless entry keypad may not work when gloves are worn. The
gloves act as an insulator and do not allow the finger to change the sensor capacitance.

DDM or PDM

The DDM and the PDM monitor the door lock control switches and control the operation of the power windows and the
power mirrors. They communicate with each other and the BCM over the CAN.

The DDM and PDM require PMI when replaced.

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Passive Key

The passive key incorporates both the PATS and RKE transmitter functions in a single device.

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During key programming procedures, the PATS and RKE transmitter Identification (ID) of a passive key are both
programmed. A maximum of 4 passive keys can be programmed.

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The passive key also contains a removable key blade that unlocks the driver door in the event of an electrical failure
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(such as a drained battery). The passive key requires 2 batteries. They should always be replaced as a set. For battery
replacement instructions, refer to the Owner's Manual.
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To start the vehicle in the event of a passive key battery failure, place the passive key in the backup starting location.
Refer to: Passive Anti­Theft System (PATS) ­ System Operation and Component Description (419­01B Passive Anti­
Theft System (PATS) ­ Vehicles With: Keyless Vehicle System, Description and Operation).
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Exterior Door Handles

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The exterior front door handles contain a keyless entry antenna and capacitive touch sensor(s). The antennas and
lock/unlock sensors are wired to the BCM. When activated, the antenna transmits a low frequency signal to activate a
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passive key.
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If equipped with rear door passive entry, the rear door handles are not equipped with antennas but are equipped with
lock/unlock sensors.
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Keyless Entry Rear Antenna

The keyless entry rear antenna is wired to the BCM. When activated, it transmits a low frequency signal to activate a
passive key.

RTM

The RTM communicates all RKE and passive key information to the BCM over a LIN­based circuit whether or not the
CAN is active. The RTM is a receiving antenna that receives the high frequency signals from passive keys.

The RTM requires PMI when replaced.

BCM

The BCM is the master module in control of the power door lock system. It is responsible for locking/unlocking the doors.
The BCM receives inputs for the door lock control switches, keys and RKE commands over the CAN and LIN­based
circuits.

When the BCM is replaced, the parameter reset and PMI procedures must be carried out and at least 2 keys programmed
to it.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 02/16/2016

Hood Latch Release Cable

Base Part Number: 16916

Removal

NOTE: Removal steps in this procedure may contain installation details.

Front Cable

1. Remove the hood latch.

Refer to: Hood Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

2.
Open the top cover.
1. Release the clips.

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2. Open the top cover.

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3. Disconnect the cable end and position aside the hood latch release cable.

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4. Remove the front hood latch release cable.
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Rear Cable

5. Remove the pin­type retainers and the radiator sight shield.

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6.
Open the top cover. er
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1. Release the clips.
2. Open the top cover.
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7. Disconnect the cable end and position aside the hood latch release cable.

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8. Remove the air cleaner.
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Refer to: Air Cleaner (303­12A Intake Air Distribution and Filtering ­ 2.0L EcoBoost (184kW/250PS) ­ MI4,
Removal and Installation).
Refer to: Air Cleaner (303­12B Intake Air Distribution and Filtering ­ 2.7L EcoBoost (238kW/324PS), Removal and
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Installation).
Refer to: Air Cleaner (303­12C Intake Air Distribution and Filtering ­ 3.5L Duratec (212kW/278PS), Removal and
Installation).
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9. Remove the battery tray.

Refer to: Battery Tray (414­01 Battery, Mounting and Cables, Removal and Installation).
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10. Remove the hood latch release handle access cover.

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11. NOTE: Insert a 10mm 1/4 inch drive socket to release the clips.
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Remove the hood latch release handle.
1. Release the hood latch release handle retaining clips.
2. Remove the hood latch release handle.
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12. Remove the LH instrument panel finish panel.

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13. Remove the LH cowl trim panel.
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14. Remove the driver door scuff plate.

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15. Release the clips and remove the front foot rest pad.
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16. Release the clips and remove the LH side kick panel.

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17. Remove the clip and position aside the carpet.
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18.
Remove the hood latch release and disconnect the rear hood latch release cable.
1. Remove the bolt.
Torque: 80 lb.in (9 Nm)
2. Disconnect the rear hood latch release cable.

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19.
Route the rear hood latch release cable through the cowl. er
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1. Release the routing clip.
2. Route the rear hood latch release cable through the cowl.
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20.
Remove the rear hood latch release cable through the engine compartment.
1. If equipped.
Release the routing clip.
2. Route the cable through the engine compartment and remove the rear hood latch release cable.

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Installation

1. To install, reverse the removal procedure.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Hood Latch Release Handle

Removal

1. Remove the hood latch release handle access cover.

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2. NOTE: Insert a 10mm 1/4 inch drive socket to release the clips.
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Remove the hood latch release handle.

1. Release the hood latch release handle retaining clips.
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2. Remove the hood latch release handle.

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Installation

1. To install, reverse the removal procedure.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 10/3/2015

Hood Latch

Base Part Number: 16700

Removal

NOTE: Removal steps in this procedure may contain installation details.

1. NOTE: Some vehicles are equipped with a grille shutter assembly framework only. These vehicles will not have a
grille shutter actuator or a grille shutter linkage.

Remove the active grille shutter.

Refer to: Active Grille Shutter (501­02 Front End Body Panels, Removal and Installation).

2. Disconnect the hood ajar switch electrical connector.

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3.
Remove the hood latch.
1. Remove the hood latch nuts.
Torque: 106 lb.in (12 Nm)
2. Disconnect the hood latch release cable from the hood latch and remove the hood latch.

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Installation

1. To install, reverse the removal procedure.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Interior Front Door Handle

Removal

NOTE: LH side shown, RH side similar.

NOTE: Removal steps in this procedure may contain installation details.

1. Remove the front door trim panel.

Refer to: Front Door Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).

2.
Remove the front door lock control switch.
1. Release the retaining clips.
2. Remove the front door lock control switch.

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3.
Remove the interior front door handle.
1. Remove the retainers and release the retaining clip.
2. Remove the interior front door handle.

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4. NOTE: This step is only necessary when installing a new component.

Remove the speaker.

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Installation

1. To install, reverse the removal procedure.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Keyless Entry Keypad

Removal

NOTE: The keyless entry keypad is serviced as an assembly with the front door upper moulding.

1. Remove the front door window moulding.

Refer to: Front Door Upper Moulding (501­08 Exterior Trim and Ornamentation, Removal and Installation).

Installation

1. To install, reverse the removal procedure.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Keyless Entry Rear Antenna

Removal

1. Remove the liftgate trim panel.

Refer to: Liftgate Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).

2.
Remove the keyless entry rear antenna.
1. Disconnect the keyless entry rear antenna electrical connector.
2. Remove the retainers and the keyless entry rear antenna.

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Installation

1. To install, reverse the removal procedure.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

General Procedures Procedure revision date: 02/26/2016

Liftgate Latch Manual Release

Special Tool(s) / General Equipment

Flat­Bladed Screwdriver

Activation

All vehicles

1. NOTE: LH side shown, RH side similar.

On both sides.
Open the rear doors.

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2. Release the second row seat cushion latch and position the seat backrests in the full flat position.

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3. Remove the liftgate latch access cover from the center of the liftgate trim panel.
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Vehicles with power liftgate

4. Insert a flat­bladed screwdriver through the access cover opening and depress the cinch release button.
Use the General Equipment: Flat­Bladed Screwdriver

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5. Insert a 3.5 mm wide flat­bladed screwdriver through the access cover opening at a 45 degree angle 10 mm deep
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into the RH side of the slot.
Use the General Equipment: Flat­Bladed Screwdriver
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6. Slide the 3.5 mm wide flat­bladed screwdriver through the access cover opening 5 mm to the LH side of the slot.
Releasing the liftgate latch and opening the liftgate.
Use the General Equipment: Flat­Bladed Screwdriver

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 05/21/2015

Liftgate Latch

Base Part Number: 42006

Removal

NOTE: Removal steps in this procedure may contain installation details.

1. Remove the liftgate trim panel.

Refer to: Liftgate Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).

2. Disconnect the electrical connector and position aside the wiring harness.

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3. Remove the bolts and the luggage compartment lid latch.

Torque: 177 lb.in (20 Nm)

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Installation

1. To install, reverse the removal procedure.

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2. If equipped with a power liftgate, perform the power liftgate initialization.
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Refer to: Power Liftgate Initialization (501­03 Body Closures, General Procedures).
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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 01/23/2015

Liftgate Release Switch

Removal

1. Remove the liftgate trim panel.

Refer to: Liftgate Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).

2. Disconnect the electrical connector.

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3.
Remove the liftgate release switch.
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1. Remove the retainers.

2. Remove the liftgate release switch.

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Installation

1. To install, reverse the removal procedure.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Diagnosis and Testing Procedure revision date: 05/14/2016

Locks, Latches and Entry Systems

DTC Charts

Diagnostics in this manual assume a certain skill level and knowledge of Ford­specific diagnostic practices.
REFER to: Diagnostic Methods (100­00 General Information, Description and Operation).

BCM DTC Chart

DTC Description Action

B10AB:00 Remote Keyless Entry Synchronization: GO to Pinpoint Test R
No Sub Type Information
B10C7:01 Interior Trunk Antenna: General GO to Pinpoint Test W
Electrical Failure
B11C6:01 Passenger Door External Antenna: GO to Pinpoint Test V
General Electrical Failure

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B11CA:01 Driver Door External Antenna: General GO to Pinpoint Test V
Electrical Failure
B1218:00 Transmitter Identification Code: No Sub GO to Pinpoint Test R
Type Information

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B1219:11 Interior Boot/Trunk Release Switch: If equipped with a manual liftgate, GO to Pinpoint Test N
Circuit Short To Ground If equipped with a power liftgate,
REFER to: Body Closures (501­03 Body Closures, Diagnosis and Testing).

B121A:11 Keypad Illumination Output: Circuit

Short To Ground er
GO to Pinpoint Test P
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B121A:15 Keypad Illumination Output: Circuit If the keypad illumination is inoperative, GO to Pinpoint Test P
Short To Battery or Open If the keypad illumination is always on, GO to Pinpoint Test Q
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B121B:01 Keypad Input Switch: General Electrical GO to Pinpoint Test O

Failure
B126A:01 Drivers Door Interior Lock Switch: GO to Pinpoint Test J
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General Electrical Failure

B12EE:11 Liftgate/Tailgate/Trunk Release: Circuit GO to Pinpoint Test N
Short To Ground
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B12EE:15 Liftgate/Tailgate/Trunk Release: Circuit If the liftgate latch release is inoperative, GO to Pinpoint Test N
Short To Battery or Open If the liftgate does not latch, DISCONNECT the liftgate latch electrical connector and
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CHECK the operation of the latch using a screwdriver.

If the latch does not fully latch (2 clicks), INSTALL a new liftgate latch.
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If the latch fully latches (2 clicks), REFER to the Wiring Diagrams manual to
identify the possible cause of the circuit short in the liftgate latch release
circuit.
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B1381:11 Left Front Door Handle Proximity GO to Pinpoint Test V

Sensor: Circuit Short To Ground
B1381:15 Left Front Door Handle Proximity GO to Pinpoint Test V
Sensor: Circuit Short To Battery or Open
B1381:29 Left Front Door Handle Proximity GO to Pinpoint Test V
Sensor: Signal Invalid
B1382:11 Right Front Door Handle Proximity GO to Pinpoint Test V
Sensor: Circuit Short To Ground
B1382:15 Right Front Door Handle Proximity GO to Pinpoint Test V
Sensor: Circuit Short To Battery or Open
B1382:29 Right Front Door Handle Proximity GO to Pinpoint Test V
Sensor: Signal Invalid
B1383:11 Left Rear Door Handle Proximity GO to Pinpoint Test V
Sensor: Circuit Short To Ground
B1383:15 Left Rear Door Handle Proximity GO to Pinpoint Test V
Sensor: Circuit Short To Battery or Open
B1383:29 Left Rear Door Handle Proximity GO to Pinpoint Test V
Sensor: Signal Invalid
B1384:11 Right Rear Door Handle Proximity GO to Pinpoint Test V
Sensor: Circuit Short To Ground
B1384:15 Right Rear Door Handle Proximity GO to Pinpoint Test V

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Sensor: Circuit Short To Battery or Open
B1384:29 Right Rear Door Handle Proximity GO to Pinpoint Test V
Sensor: Signal Invalid
B1490:11 Lock Indicator LED Status Output: GO to Pinpoint Test L
Circuit Short To Ground
B1490:15 Lock Indicator LED Status Output: If the door lock indicator is inoperative, GO to Pinpoint Test L
Circuit Short To Battery or Open If the door lock indicator is always on, GO to Pinpoint Test M

B1495:11 Hands Free Liftgate/Decklid Input

Sensor: Circuit Short To Ground REFER to: Body Closures (501­03 Body Closures, Diagnosis and Testing).
U0258:87 Lost Communication With Radio GO to Pinpoint Test Y
Transceiver: Missing Message
All other Diagnostic ­
Trouble Codes (DTCs) REFER to: Body Control Module (BCM) (419­10 Multifunction Electronic Modules,
Diagnosis and Testing).

Diagnostics in this manual assume a certain skill level and knowledge of Ford­specific diagnostic practices.
REFER to: Diagnostic Methods (100­00 General Information, Description and Operation).

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RTM DTC Chart

DTC Description Action

U0146:00 Lost Communication With Gateway "A": GO to Pinpoint Test X

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No Sub Type Information
U1A00:00 Private Communication Network: No Sub GO to Pinpoint Test Y

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Type Information
All other Diagnostic Trouble ­
Codes (DTCs) REFER to: Tire Pressure Monitoring System (TPMS) (204­04B Tire Pressure
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Monitoring System (TPMS), Diagnosis and Testing).
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Diagnostics in this manual assume a certain skill level and knowledge of Ford­specific diagnostic practices.
REFER to: Diagnostic Methods (100­00 General Information, Description and Operation).
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DDM DTC Chart

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DTC Description Action

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B1088:83 LIN Bus "B": Value of Signal

Protection Calculation Incorrect REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
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B1088:87 LIN Bus "B": Missing Message

REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
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B108F:23 Cabin Lock/Unlock Switch: GO to Pinpoint Test J

Signal Stuck Low
B1163:11 Left Mirror Heater Output:
Circuit Short To Ground REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B1163:15 Left Mirror Heater Output:
Circuit Short To Battery or Open REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B1165:11 Left Front Puddle Lamp Output:
Circuit Short To Ground REFER to: Interior Lighting (417­02 Interior Lighting, Diagnosis and Testing).
B1165:15 Left Front Puddle Lamp Output:
Circuit Short To Battery or Open REFER to: Interior Lighting (417­02 Interior Lighting, Diagnosis and Testing).
B117E:07 Front Power Window Up:
Mechanical Failure REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B117E:16 Front Power Window Up:
Circuit Voltage Below Threshold REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B117E:4B Front Power Window Up: Over
Temperature REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).

B117E:92 Front Power Window Up:

Performance or Incorrect REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
Operation
B1189:29 Front Window Position Sensor:
Signal Invalid REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B118C:11 Left Blind Spot Warning

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Indicator: Circuit Short To REFER to: Blind Spot Information System (419­04 Side and Rear Vision, Diagnosis and Testing).
Ground
B118C:15 Left Blind Spot Warning
Indicator: Circuit Short To REFER to: Blind Spot Information System (419­04 Side and Rear Vision, Diagnosis and Testing).
Battery or Open
B11DA:23 Driver Door Key Cylinder GO to Pinpoint Test AE
Switch: Signal Stuck Low
B11F6:11 Driver Folding Mirror Motor:
Circuit Short To Ground REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B11F6:15 Driver Folding Mirror Motor:
Circuit Short To Battery or Open REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B12C5:71 Front Window Lifter Motor Up
Relay: Actuator Stuck REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B12C8:71 Front Window Lifter Motor
Down Relay: Actuator Stuck REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B13F1:4B Driver Power Window Motor:
Over Temperature REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B1C03:23 Memory #1 Switch: Signal
Stuck Low REFER to: Front Seats (501­10A Front Seats, Diagnosis and Testing).
B1C04:23 Memory #2 Switch: Signal
Stuck Low REFER to: Front Seats (501­10A Front Seats, Diagnosis and Testing).
B1C05:23 Memory #3 Switch: Signal

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Stuck Low REFER to: Front Seats (501­10A Front Seats, Diagnosis and Testing).
B1C09:11 Driver Left/Right Mirror Motor:
Circuit Short To Ground REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B1C09:15 Driver Left/Right Mirror Motor:

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Circuit Short To Battery or Open REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B1C10:11 Driver Up/Down Mirror Motor:
Circuit Short To Ground
B1C10:15 Driver Up/Down Mirror Motor: er
REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
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Circuit Short To Battery or Open REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B1C13:11 Driver Up/Down Mirror Motor
Feedback: Circuit Short To REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
Ground
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B1C13:15 Driver Up/Down Mirror Motor

Feedback: Circuit Short To REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
Battery or Open
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B1C14:11 Driver Left/Right Mirror Motor

Feedback: Circuit Short To REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
Ground
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B1C14:15 Driver Left/Right Mirror Motor

Feedback: Circuit Short To REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
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Battery or Open
B1D06:11 Left Turn Indicator: Circuit Short
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To Ground REFER to: Turn Signal and Hazard Lamps (417­01 Exterior Lighting, Diagnosis and Testing).
C1B14:11 Sensor Supply Voltage A:
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Circuit Short To Ground REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).

C1B14:15 Sensor Supply Voltage A:

Circuit Short To Battery or Open REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
C1B15:11 Sensor Supply Voltage B:
Circuit Short To Ground REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
C1B15:15 Sensor Supply Voltage B:
Circuit Short To Battery or Open REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
U0010:00 Medium Speed CAN The module was unable to communicate on the network at a point in time. The fault is not currently present (the
Communication Bus: No Sub module had to communicate with the scan tool to report this DTC). VERIFY the continuity of the connectors and
Type Information wiring. Refer to Wiring Diagrams Cell 14 Module Communications Network for schematic and connector
information.
U0140:00 Lost Communication With Body GO to Pinpoint Test Z
Control Module: No Sub Type
Information
U0208:00 Lost Communication With "Seat GO to Pinpoint Test AA
Control Module A": No Sub
Type Information
U0232:00 Lost Communication With Side GO to Pinpoint Test AB
Obstacle Detection Control
Module ­ Left: No Sub Type
Information
U0300:00 Internal Control Module CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self­test. If the DTC is retrieved again, INSTALL
Software Incompatibility: No a new DDM.

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Sub Type Information REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
U0300:4A Internal Control Module CARRY OUT the PMI using as­built data. CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self­
Software Incompatibility: test. If the DTC returns, INSTALL a new DDM.
Incorrect Component Installed REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
U0422:00 Invalid Data Received From RETRIEVE and REPAIR all non­network Diagnostic Trouble Codes (DTCs) from the BCM.
Body Control Module: No Sub REFER to: Body Control Module (BCM) (419­10 Multifunction Electronic Modules, Diagnosis and Testing).
Type Information
U0509:00 Invalid Data Received From RETRIEVE and REPAIR all non­network Diagnostic Trouble Codes (DTCs) from the DSM.
"Seat Control Module A": No REFER to: Front Seats (501­10A Front Seats, Diagnosis and Testing).
Sub Type Information
U2010:00 Switch Illumination: No Sub
Type Information REFER to: Instrument Panel and Interior Switches Illumination (413­00 Instrument Panel and Interior Switches
Illumination, Diagnosis and Testing).
U2013:24 Switch Pack: Signal Stuck High
REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
U2014:00 Control Module Hardware: No INSTALL a new DDM.
Sub Type Information REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
U2100:00 Initial Configuration Not CARRY OUT the PMI using as­built data. CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self­
Complete: No Sub Type test. If the DTC returns, INSTALL a new DDM.
Information REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
U3000:04 Control Module: System INSTALL a new DDM.
Internal Failure REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).

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Diagnostics in this manual assume a certain skill level and knowledge of Ford­specific diagnostic practices.
REFER to: Diagnostic Methods (100­00 General Information, Description and Operation).

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PDM DTC Chart

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DTC Description Action
B108F:23 Cabin Lock/Unlock Switch: GO to Pinpoint Test J
Signal Stuck Low
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B1164:11 Right Mirror Heater Output:

Circuit Short To Ground REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B1164:15 Right Mirror Heater Output:
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Circuit Short To Battery or Open REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B1166:11 Right Front Puddle Lamp
Output: Circuit Short To Ground REFER to: Interior Lighting (417­02 Interior Lighting, Diagnosis and Testing).
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B1166:15 Right Front Puddle Lamp

Output: Circuit Short To Battery REFER to: Interior Lighting (417­02 Interior Lighting, Diagnosis and Testing).
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or Open
B117E:07 Front Power Window Up:
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Mechanical Failure REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B117E:16 Front Power Window Up: Circuit
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Voltage Below Threshold REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B117E:4B Front Power Window Up: Over
Temperature REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B117E:92 Front Power Window Up:
Performance or Incorrect REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
Operation
B1189:29 Front Window Position Sensor:
Signal Invalid REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B118D:11 Right Blind Spot Warning
Indicator: Circuit Short To REFER to: Blind Spot Information System (419­04 Side and Rear Vision, Diagnosis and Testing).
Ground
B118D:15 Right Blind Spot Warning
Indicator: Circuit Short To REFER to: Blind Spot Information System (419­04 Side and Rear Vision, Diagnosis and Testing).
Battery or Open
B11F7:11 Passenger Folding Mirror Motor:
Circuit Short To Ground REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B11F7:15 Passenger Folding Mirror Motor:
Circuit Short To Battery or Open REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B12C5:71 Front Window Lifter Motor Up
Relay: Actuator Stuck REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B12C8:71 Front Window Lifter Motor Down
Relay: Actuator Stuck REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B13F2:4B Passenger Power Window

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Motor: Over Temperature REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
B1C11:11 Passenger Left/Right Mirror
Motor: Circuit Short To Ground REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B1C11:15 Passenger Left/Right Mirror
Motor: Circuit Short To Battery REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
or Open
B1C12:11 Passenger Up/Down Mirror
Motor: Circuit Short To Ground REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
B1C12:15 Passenger Up/Down Mirror
Motor: Circuit Short To Battery REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
or Open
B1C15:11 Passenger Up/Down Mirror
Motor Feedback: Circuit Short REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
To Ground
B1C15:15 Passenger Up/Down Mirror
Motor Feedback: Circuit Short REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
To Battery or Open
B1C16:11 Passenger Left/Right Mirror
Motor Feedback: Circuit Short REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
To Ground
B1C16:15 Passenger Left/Right Mirror
Motor Feedback: Circuit Short REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
To Battery or Open

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B1D07:11 Right Turn Indicator: Circuit
Short To Ground REFER to: Turn Signal and Hazard Lamps (417­01 Exterior Lighting, Diagnosis and Testing).
C1B14:11 Sensor Supply Voltage A:
Circuit Short To Ground REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).

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C1B14:15 Sensor Supply Voltage A:
Circuit Short To Battery or Open REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
C1B15:11 Sensor Supply Voltage B:
Circuit Short To Ground er
REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
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C1B15:15 Sensor Supply Voltage B:
Circuit Short To Battery or Open REFER to: Rear View Mirrors (501­09 Rear View Mirrors, Diagnosis and Testing).
U0010:00 Medium Speed CAN The module was unable to communicate on the network at a point in time. The fault is not currently present (the
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Communication Bus: No Sub module had to communicate with the scan tool to report this DTC). VERIFY the continuity of the connectors and
Type Information wiring. Refer to Wiring Diagrams Cell 14 Module Communications Network for schematic and connector
information.
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U0140:00 Lost Communication With Body GO to Pinpoint Test Z

Control Module: No Sub Type
Information
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U0208:00 Lost Communication With "Seat GO to Pinpoint Test AA

Control Module A": No Sub
Type Information
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U0233:00 Lost Communication With Side GO to Pinpoint Test AC

Obstacle Detection Control
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Module ­ Right: No Sub Type

Information
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U0300:00 Internal Control Module CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self­test. If the DTC is retrieved again, INSTALL
Software Incompatibility: No a new PDM.
Sub Type Information REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
U0300:4A Internal Control Module CARRY OUT the PMI using as­built data. CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self­
Software Incompatibility: test. If the DTC returns, INSTALL a new PDM.
Incorrect Component Installed REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
U0422:00 Invalid Data Received From RETRIEVE and REPAIR all non­network Diagnostic Trouble Codes (DTCs) from the BCM.
Body Control Module: No Sub REFER to: Body Control Module (BCM) (419­10 Multifunction Electronic Modules, Diagnosis and Testing).
Type Information
U0509:00 Invalid Data Received From RETRIEVE and REPAIR all non­network Diagnostic Trouble Codes (DTCs) from the DSM.
"Seat Control Module A": No REFER to: Front Seats (501­10A Front Seats, Diagnosis and Testing).
Sub Type Information
U2002:24 Switch: Signal Stuck High
REFER to: Glass, Frames and Mechanisms (501­11 Glass, Frames and Mechanisms, Diagnosis and Testing).
U2010:00 Switch Illumination: No Sub
Type Information REFER to: Instrument Panel and Interior Switches Illumination (413­00 Instrument Panel and Interior Switches
Illumination, Diagnosis and Testing).
U2014:00 Control Module Hardware: No CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self­test. If the DTC returns, INSTALL a new
Sub Type Information PDM.
REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
U2100:00 Initial Configuration Not CARRY OUT the PMI using as­built data. CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self­
Complete: No Sub Type test. If the DTC returns, INSTALL a new PDM.
Information REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
U3000:04 Control Module: System Internal CLEAR the Diagnostic Trouble Codes (DTCs) and REPEAT the self­test. If the DTC returns, INSTALL a new
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Failure PDM.
REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).

Diagnostics in this manual assume a certain skill level and knowledge of Ford­specific diagnostic practices.
REFER to: Diagnostic Methods (100­00 General Information, Description and Operation).

PCM DTC Chart

DTC Description Action

P1594 Forced Engine Shutdown ­ Remote Start System Fault, No Unattended GO to Pinpoint Test AD
Vehicle Timeout
P1595 Forced Engine Shutdown ­ Remote Start System Fault, Transmission GO to Pinpoint Test AD
Range Not In Park Position
All other Diagnostic Trouble ­ REFER to the PCM DTC Chart in the appropriate
Codes (DTCs) 303­14 section.

Symptom Charts

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Symptom Chart: Handles, Locks, Latches and Entry Systems ­ Mechanical

Diagnostics in this manual assume a certain skill level and knowledge of Ford­specific diagnostic practices.
REFER to: Diagnostic Methods (100­00 General Information, Description and Operation).

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Condition
Hard to open or close a door from either door handle er Possible Sources
Refer to the Pinpoint Test
Actions
GO to Pinpoint Test A
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A door is difficult or does not open from the exterior door handle Refer to the Pinpoint Test GO to Pinpoint Test B
ec

A door is difficult or does not open from the interior door handle Refer to the Pinpoint Test GO to Pinpoint Test C

The exterior door release handle sticks Refer to the Pinpoint Test GO to Pinpoint Test D
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The interior door release handle sticks Refer to the Pinpoint Test GO to Pinpoint Test E
.b

Squeak­rattle­chucking noise from door Refer to the Pinpoint Test GO to Pinpoint Test F

The manual door lock cylinder is inoperative Refer to the Pinpoint Test GO to Pinpoint Test G
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Symptom Chart: Handles, Locks, Latches and Entry Systems ­ Electrical

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Diagnostics in this manual assume a certain skill level and knowledge of Ford­specific diagnostic practices.
REFER to: Diagnostic Methods (100­00 General Information, Description and Operation).

Condition Possible Sources Actions

All door locks are inoperative Refer to the GO to Pinpoint Test H
Pinpoint Test

A single or more than one door lock is Refer to the GO to Pinpoint Test I
inoperative Pinpoint Test

The door locks operate only one way Refer to the GO to Pinpoint Test J
Pinpoint Test

All door locks are inoperative from one door Refer to the GO to Pinpoint Test K
lock control switch Pinpoint Test

A door lock indicator is inoperative Refer to the GO to Pinpoint Test L

Pinpoint Test

A door lock indicator is always on Refer to the GO to Pinpoint Test M

Pinpoint Test

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The power liftgate is inoperative or does not Refer to the

operate correctly Pinpoint Test REFER to: Body Closures (501­03 Body Closures, Diagnosis and Testing).

The manual liftgate latch release is Refer to the GO to Pinpoint Test N

inoperative Pinpoint Test

The manual liftgate does not latch Wiring, terminals DISCONNECT the luggage compartment lid latch electrical connector and
or connectors CHECK the operation of the latch using a screwdriver.
Liftgate latch If the latch does not fully latch (2 clicks), INSTALL a new luggage
compartment lid latch.
REFER to: Liftgate Latch (501­14 Handles, Locks, Latches and Entry
Systems, Removal and Installation).
If the latch fully latches (2 clicks), REFER to the Wiring Diagrams
manual to identify the possible cause of the circuit short in the
luggage compartment lid latch release circuit.

The doors unlock by swiping the keyless Unintentional ERASE all personal codes, and program new codes. PROGRAM any
entry keypad 2 times sequential codes unused slots with the factory code. REFER to the Owner's Literature.
programmed

The doors do not lock or unlock using the Refer to the GO to Pinpoint Test O
keyless entry keypad Pinpoint Test

The keyless entry keypad illumination is Refer to the GO to Pinpoint Test P

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inoperative Pinpoint Test

The keyless entry keypad illumination is Refer to the GO to Pinpoint Test Q

always on Pinpoint Test

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The RKE transmitter is inoperative Refer to the GO to Pinpoint Test R
Pinpoint Test

An individual button/feature is inoperative

from the RKE transmitter
Refer to the
Pinpoint Test
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GO to Pinpoint Test S
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The RKE transmitter has poor range Refer to the GO to Pinpoint Test T
performance Pinpoint Test
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The remote start feature is inoperative Refer to the GO to Pinpoint Test U

Pinpoint Test
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The remote start feature operates, but the Passive key DISCARD the suspect passive key. PROGRAM a new passive key.
remote start feedback LED (light emitting REFER to: Anti­Theft Security Access (419­01B Passive Anti­Theft System
.b

diode) is inoperative (PATS) ­ Vehicles With: Keyless Vehicle System, General Procedures).

The memory seat does not operate using the RKE transmitter Program the RKE transmitter to the desired memory button. REFER to the
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RKE transmitter not programmed to Memory Function in the Owner's Literature.

the memory seat
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The smart unlock is inoperative Refer to the For vehicles not equipped with push button start, DIAGNOSE the key­in­
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Pinpoint Test ignition warning chime.

REFER to: Instrumentation, Message Center and Warning Chimes (413­01
Instrumentation, Message Center and Warning Chimes, Diagnosis and
Testing).
For vehicles equipped with push button start, DIAGNOSE the passive key
not starting the vehicle from various areas within the interior of the vehicle.
REFER to: Passive Anti­Theft System (PATS) (419­01B Passive Anti­Theft
System (PATS) ­ Vehicles With: Keyless Vehicle System, Diagnosis and
Testing).

The 2­stage door unlocking does not operate The 2­stage door ENABLE the 2­step door unlocking.
correctly unlocking is REFER to: Staged Unlock Programming (501­14 Handles, Locks, Latches
disabled and Entry Systems, General Procedures).

A door passive entry feature is inoperative Refer to the GO to Pinpoint Test V

Pinpoint Test

The liftgate passive entry feature is Refer to the GO to Pinpoint Test W

inoperative Pinpoint Test

Pinpoint Tests

Hard To Open Or Close a Door From Either Door Handle

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Normal Operations and Fault Conditions

The door latch can be actuated from the interior or exterior door handle. When actuated, the door latch releases and allows the door to open. If the door latch or
the door hinges have insufficient lubrication or if the striker or door are misaligned, it causes extra force to be used when opening or closing the door.

Possible Causes

Door alignment
Door hinges
Striker adjustment
Door latch

PINPOINT TEST A : HARD TO OPEN OR CLOSE A DOOR FROM EITHER DOOR HANDLE
A1 CHECK THE LATCH OPERATION FROM BOTH DOOR HANDLES
Open the door using both the interior and exterior door handles.

Does the door open normally from one of the door handles?

Yes If the door is difficult/does not open from the exterior door handle, GO to Pinpoint Test B
If the door is difficult/does not open from the interior door handle, GO to Pinpoint Test C
No GO to A2

A2 CHECK THE LATCH OPERATION

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Open the door.
Using a screwdriver, fully close the latch (2 clicks).
Verify the latch releases easily while pulling on the interior/exterior door handle.

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Does the latch release easily?

Yes
No
GO to A4
GO to A3
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A3 CHECK THE LATCH OPERATION AFTER LUBRICATION
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Lubricate the door latch.

REFER to: Door Latch Lubrication (501­14 Handles, Locks, Latches and Entry Systems, General Procedures).
Using a screwdriver, fully close the latch (2 clicks).
Verify the latch releases easily while pulling on the interior/exterior door handle.
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Does the latch release easily?

.b

Yes The concern was caused by an insufficiently lubricated door latch.

No INSTALL a new door latch.
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REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
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A4 CHECK THE STRIKER ADJUSTMENT

Check the adjustment of the striker.

Is the striker adjusted correctly?

Yes GO to A5
No ADJUST the striker as necessary.

A5 CHECK THE DOOR ALIGNMENT

Check the alignment of the door.

Is the door aligned correctly?

Yes LUBRICATE the door hinges.

No ADJUST the door as necessary.
REFER to: Front Door Alignment (501­03 Body Closures, General Procedures).
REFER to: Rear Door Alignment (501­03 Body Closures, General Procedures).

A Door Is Difficult Or Does Not Open From The Exterior Door Handle

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Normal Operations and Fault Conditions

The exterior door handle is connected to the door latch with an actuating cable. When the exterior door handle is pulled, the actuating cable pulls on the latch
lever. When the latch lever moves, the door latch releases, allowing the door to open.

Possible Causes

Broken or binding linkage

Exterior door handle reinforcement
Door latch

PINPOINT TEST B : A DOOR IS DIFFICULT OR DOES NOT OPEN FROM THE EXTERIOR DOOR HANDLE
B1 CHECK THE LATCH OPERATION FROM BOTH DOOR HANDLES
Open and close the door using both the interior and exterior door handles.

Does the door open normally from one of the door handles?

Yes If the door is difficult/does not open from only the exterior door handle, GO to B2
If the door is difficult/does not open from only the interior door handle, GO to Pinpoint Test C
No GO to Pinpoint Test A

B2 CHECK THE EXTERIOR DOOR HANDLE AND CABLE OPERATION

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Disconnect the exterior door handle actuating cable from the door latch.
Operate the exterior door handle while observing the linkage and cable.

Are any of the exterior door handle components or linkages binding or broken?

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Yes GO to B3
No INSTALL a new door latch.

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REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
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B3 CHECK THE EXTERIOR DOOR HANDLE REINFORCEMENT
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Disconnect the exterior door handle actuating cable from the exterior door handle reinforcement.
Pull and release the exterior door handle.

Does the exterior door handle operate correctly?

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Yes INSTALL a new exterior door handle cable.

.b

No INSTALL a new exterior door handle reinforcement.

REFER to: Exterior Front Door Handle Reinforcement (501­14 Handles, Locks, Latches and Entry Systems, Removal and
Installation).
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REFER to: Exterior Rear Door Handle Reinforcement (501­14 Handles, Locks, Latches and Entry Systems, Removal and
Installation).
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A Door Is Difficult Or Does Not Open From The Interior Door Handle

Normal Operations and Fault Conditions

The interior door handle is connected to the door latch by an actuating cable. When the interior door handle is pulled, the cable pulls on the latch lever. When the
latch lever moves, the door latch releases, allowing the door to open.

Possible Causes

Broken or binding cable/linkage

Door latch

Visual Inspection and Diagnostic Pre­checks

For the rear doors, make sure the child safety lock is in the unlock position.

PINPOINT TEST C : A DOOR IS DIFFICULT OR DOES NOT OPEN FROM THE INTERIOR DOOR HANDLE
C1 CHECK THE LATCH OPERATION FROM BOTH DOOR HANDLES

NOTE: Make sure the child safety lock is in the unlock position for the rear doors.
NOTE: The rear door interior door handle must be pulled twice to unlock and unlatch.
Open the door using both the interior and exterior door handles.

Does the door open normally from one of the door handles?

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Yes If the door is difficult/does not open from only the interior door handle, GO to C2
If the door is difficult/does not open from only the exterior door handle, GO to Pinpoint Test B
No GO to Pinpoint Test A

C2 CHECK THE INTERIOR DOOR HANDLE AND CABLE/LINKAGE OPERATION

Remove the door trim panel.
Install the interior door handle back onto the release cable.
Operate the interior door handle while observing the cable/linkage.

Are any of the interior door handle components or cable/linkages binding or broken?

Yes REPAIR as necessary.

No INSTALL a new door latch.
REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

The Exterior Door Release Handle Sticks

Normal Operations and Fault Conditions

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The exterior door handle is connected to the door latch with an actuating cable. When the exterior door handle is pulled, the actuating cable pulls on the latch
lever. When the latch lever moves, the door latch releases, allowing the door to open. The handle has a return spring to make sure the handle returns to a closed
position.

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Possible Causes

Binding linkage
Broken handle return spring
Door latch
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PINPOINT TEST D : THE EXTERIOR DOOR RELEASE HANDLE STICKS
D1 CHECK FOR A BROKEN RETURN SPRING
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Remove the window regulator and motor.

REFER to: Front Door Window Regulator and Motor (501­11 Glass, Frames and Mechanisms, Removal and Installation).
REFER to: Rear Door Window Regulator and Motor (501­11 Glass, Frames and Mechanisms, Removal and Installation).
Install the exterior door handle strap back onto the exterior door handle reinforcement.
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Disconnect the exterior door handle actuating rod from the door latch.
Pull and release the exterior door handle
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Does the exterior door handle return to a closed position once released?

Yes GO to D2
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No INSTALL a new exterior door handle reinforcement.

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REFER to: Exterior Front Door Handle Reinforcement (501­14 Handles, Locks, Latches and Entry Systems, Removal and
Installation).
REFER to: Exterior Rear Door Handle Reinforcement (501­14 Handles, Locks, Latches and Entry Systems, Removal and
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Installation).

D2 CHECK THE EXTERIOR DOOR HANDLE AND LINKAGE OPERATION

Operate the exterior door handle while observing the linkage.

Are any of the exterior door handle components or linkages binding?

Yes REPAIR as necessary.

No INSTALL a new door latch.
REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

The Interior Door Release Handle Sticks

Normal Operations and Fault Conditions

The interior door handle is connected to the door latch by an actuating cable. When the interior door handle is pulled, the cable pulls on the latch lever. When the
latch lever is moved, the door latch releases, allowing the door to open. The handle has a return spring to make sure the handle returns to a closed position.

Possible Causes

Binding cable
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Broken handle return spring
Door latch

PINPOINT TEST E : THE INTERIOR DOOR RELEASE HANDLE STICKS

E1 CHECK FOR A BROKEN RETURN SPRING
Remove the interior door handle.
REFER to: Interior Front Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Interior Rear Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
Pull and release the interior door handle.

Does the interior door handle return to a closed position once released?

Yes GO to E2
No INSTALL a new interior door handle.
REFER to: Interior Front Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Interior Rear Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

E2 CHECK THE INTERIOR DOOR HANDLE CABLE OPERATION

Remove the interior door latch release cable.
Observe the door latch release cable for any damage or binding.

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Is the door latch release cable OK?

Yes INSTALL a new door latch.

REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

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No INSTALL a new interior door handle cable.

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Squeak­Rattle­Chucking Noise From Door

Possible Causes
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Door alignment
Striker adjustment
Door latch
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PINPOINT TEST F : SQUEAK­RATTLE­CHUCKING NOISE FROM DOOR

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F1 CHECK FOR ANY LOOSE COMPONENTS

Remove the door trim panel.
REFER to: Front Door Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).
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REFER to: Rear Door Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).
Inspect inside the door for any loose components.
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Are there any loose components inside the door?

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Yes REPAIR as necessary.

No GO to F2

F2 CHECK THE STRIKER ADJUSTMENT

Check the adjustment of the striker.

Is the striker adjusted correctly?

Yes GO to F3
No ADJUST the striker as necessary.

F3 CHECK THE DOOR ALIGNMENT

Check the alignment of the door.

Is the door aligned correctly?

Yes GO to F4
No ADJUST the door as necessary.
REFER to: Front Door Alignment (501­03 Body Closures, General Procedures).
REFER to: Rear Door Alignment (501­03 Body Closures, General Procedures).

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F4 CHECK THE LATCH OPERATION AFTER LUBRICATION

Lubricate the door latch.
REFER to: Door Latch Lubrication (501­14 Handles, Locks, Latches and Entry Systems, General Procedures).
Using a screwdriver, fully close the latch (2 clicks).
Operate the door latch and listen for the noise.

Is the original noise still present after the latch is lubricated?

Yes INSTALL a new door latch.

REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
No The concern was caused by an insufficiently lubricated door latch.

The Manual Door Lock Cylinder Inoperative

Normal Operations and Fault Conditions

The door lock cylinder is connected to the door latch via a lock rod and can be used to manually lock/unlock the door.

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Possible Causes

Bent or binding lock rod and lever

Door lock cylinder
Door latch

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PINPOINT TEST G : THE MANUAL DOOR LOCK CYLINDER INOPERATIVE
G1 CHECK THE LOCK AND UNLOCK OPERATION
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Insert a key into the lock cylinder and rotate the lock cylinder to the lock and unlock positions.
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Does the door lock cylinder freely rotate without locking and unlocking the door?
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Yes GO to G2
No GO to G4
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G2 CHECK THE DOOR LOCK CYLINDER (FREE­SPIN)

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Remove the door lock cylinder.

REFER to: Door Lock Cylinder (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
Operate the door lock cylinder with the key while holding the lever on the lock cylinder.
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Does the key in the door lock cylinder rotate freely while the lever is stationary?
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Yes INSTALL a new door lock cylinder.

REFER to: Door Lock Cylinder (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
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No GO to G3

G3 CHECK THE DOOR LOCK CYLINDER LINKAGE CONNECTION

Inspect the door lock cylinder linkage.

Is the door lock cylinder rod and lever disconnected?

Yes CONNECT the door lock cylinder rod and lever.

No INSTALL a new door latch.
REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

G4 CHECK THE LOCK CYLINDER OPERATION AFTER LUBRICATION

Spray a lock lubricant (such as Motorcraft® XL­1) into the lock cylinder opening for a couple of seconds.
Operate the door lock cylinder with the key.

Does the door lock and unlock using the door lock cylinder?

Yes The concern was caused by an insufficiently lubricated lock cylinder. SPRAY a multi­purpose grease (such as Motorcraft® XL­5)
into the lock cylinder for a couple seconds to provide long term lubrication.
No GO to G5

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G5 CHECK THE DOOR LOCK CYLINDER FOR BINDING

Remove the door lock cylinder.
REFER to: Door Lock Cylinder (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
Operate the door lock cylinder with the key.

Does the door lock cylinder rotate freely?

Yes GO to G6
No INSTALL a new door lock cylinder.
REFER to: Door Lock Cylinder (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

G6 CHECK THE DOOR LOCK CYLINDER LINKAGE

Operate the door lock using the door lock cylinder linkage.
Operate the door lock cylinder with the key.

Is the door lock cylinder rod and lever binding, damaged or disconnected?

Yes REPAIR as necessary.

No INSTALL a new door latch.

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REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

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All Door Locks Are Inoperative

Refer to Wiring Diagrams Cell 117 for schematic and connector information.

Normal Operations and Fault Conditions

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REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).
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Possible Causes
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Wiring, terminals or connectors

BCM
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PINPOINT TEST H : ALL DOOR LOCKS ARE INOPERATIVE

NOTICE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage the connector.
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H1 CHECK FOR BCM (BODY CONTROL MODULE) , DDM (DRIVER DOOR MODULE) AND PDM (PASSENGER DOOR MODULE)
DIAGNOSTIC TROUBLE CODES (DTCS)
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Ignition ON.
Using a diagnostic scan tool, carry out the BCM self­test.
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Using a diagnostic scan tool, carry out the DDM self­test.

Using a diagnostic scan tool, carry out the PDM self­test.

Are any Diagnostic Trouble Codes (DTCs) present?

Yes REFER to the BCM DTC Chart, the DDM DTC Chart or the PDM DTC Chart in this section.
No GO to H2

H2 VERIFY THE OPERATION OF BOTH DOOR LOCK CONTROL SWITCHES

Press the lock and unlock buttons on both door lock control switches while observing the door lock operation.

Does any door lock operate?

Yes GO to H3
No GO to H4

H3 CHECK IF THE LOCKS OPERATE IN ONLY ONE DIRECTION

Press the lock and unlock buttons from the driver door lock control switch and then the passenger door lock control switch while observing the door
locks.

Are all the door locks inoperative from both switch positions (lock and unlock) of either door lock control switch?

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Yes GO to Pinpoint Test K

No GO to Pinpoint Test J

H4 CHECK THE BCM (BODY CONTROL MODULE) DOOR LOCK GROUND CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect BCM C2280F.
Measure

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C2280F­10 Ground

Is the resistance less than 3 ohms?

Yes GO to H5
No REPAIR the circuit.

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H5 CHECK THE ALL DOOR LOCK CIRCUIT FOR AN OPEN
Disconnect Left Front Door Latch C525.
Measure:

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Click to display connectors
Positive Lead Measurement / Action Negative Lead
C2280F­35
er C525­7
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Is the resistance less than 3 ohms?
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Yes GO to H6
No REPAIR the circuit.
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H6 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

.b

Disconnect and inspect all the BCM connectors.

Repair:
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corrosion (install new connectors or terminals ­ clean module pins)

damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
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Reconnect the BCM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.
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Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this

test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here
to access Guided Routine (BCM).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

A Single or More Than One Door Lock Is Inoperative

Normal Operations and Fault Conditions

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).

Possible Causes

Fuse
Wiring, terminals or connectors
Door latch
BCM

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PINPOINT TEST I : A SINGLE OR MORE THAN ONE DOOR LOCK IS INOPERATIVE

I1 CHECK THE DOOR LATCH FOR BINDING
Lock and unlock the inoperative door lock using the manual door lock located just above the door latch opening.

Does the door lock and unlock?

Yes GO to I2
No INSTALL a new door latch.
REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

I2 CHECK THE BCM (BODY CONTROL MODULE) ALL LOCK OUTPUT CIRCUIT FOR AN OPEN

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250­300mA
incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the
vehicle. Do not use the test lamp probe directly on any connector.
Ignition OFF.
Disconnect suspect door latch.
For the suspect door latch, connect:

Click to display connectors

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Left Front Door Latch

Positive Lead Measurement / Action Negative Lead

C525­7 Ground

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Click to display connectors er
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Right Front Door Latch

Positive Lead Measurement / Action Negative Lead

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C609­2 Ground
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Click to display connectors

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Left Rear Door Latch

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Positive Lead Measurement / Action Negative Lead

C705­7 Ground
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Click to display connectors

Right Rear Door Latch

Positive Lead Measurement / Action Negative Lead

C805­2 Ground

NOTE: The BCM only supplies voltage to the actuator momentarily. It is important to monitor the test lamp while pressing the door lock control
switch.
While pressing the door lock control switch in the lock position, monitor the test lamp.

Does the test lamp momentarily illuminate?

Yes GO to I3
No REPAIR the circuit.

I3 CHECK THE BCM (BODY CONTROL MODULE) UNLOCK OUTPUT CIRCUIT FOR AN OPEN

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250­300mA

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incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the
vehicle. Do not use the test lamp probe directly on any connector.
For the suspect door latch, connect:

Click to display connectors

Left Front Door Latch

Positive Lead Measurement / Action Negative Lead

C525­8 Ground

Click to display connectors

Right Front Door Latch

Positive Lead Measurement / Action Negative Lead

C609­1 Ground

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Click to display connectors
Left Rear Door Latch

Positive Lead Measurement / Action Negative Lead

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C705­8 Ground

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Click to display connectors
Right Rear Door Latch
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Positive Lead Measurement / Action Negative Lead

C805­1 Ground
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NOTE: The BCM only supplies voltage to the actuator momentarily. It is important to monitor the test lamp while pressing the door lock control
.b

switch.
While pressing the door lock control switch in the unlock position, monitor the test lamp.
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Does the test lamp momentarily illuminate?

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Yes INSTALL a new door latch.

REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
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REFER to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
No REPAIR the circuit.

The Door Locks Operate Only One Way

Refer to Wiring Diagrams Cell 117 for schematic and connector information.

Normal Operations and Fault Conditions

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).

BCM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B126A:01 Drivers Door Interior Lock Switch: General Electrical Failure Sets during an on­demand self­test if the BCM is receiving a lock or unlock request.

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DDM/ PDM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B108F:23 Cabin Lock/Unlock Switch: Signal Stuck Sets when the DDM/ PDM detects a short to ground from one of the door lock control switch input
Low circuits.

Possible Causes

Fuse
Wiring, terminals or connectors
Door lock control switch
PDM
DDM

Visual Inspection and Diagnostic Pre­checks

Check the BCM fuses 3 (20A) and 24 (20A) and make sure they are OK.

PINPOINT TEST J : THE DOOR LOCKS OPERATE ONLY ONE WAY

J1 CHECK FOR DDM (DRIVER DOOR MODULE) / PDM (PASSENGER DOOR MODULE) DTC (DIAGNOSTIC TROUBLE CODE) B108F:23
Ignition ON.

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Using a diagnostic scan tool, carry out the DDM and the PDM self­tests.

Is DTC B108F:23 present?

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Yes GO to J2
No VERIFY the BCM fuses 3 (20A) and 24 (20A) are OK. If OK, GO to J4

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If not OK, REFER to the Wiring Diagrams manual to identify the possible causes of the circuit short.
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J2 ISOLATE THE DOOR LOCK CONTROL SWITCH
Ignition OFF.
Disconnect Driver Door Lock Control Switch C505 (without memory seat) (DTC set in DDM).
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Disconnect Driver Door Lock Control Switch C552 (with memory seat) (DTC set in DDM).
Disconnect Passenger Door Lock Control Switch C605 (DTC set in PDM).
Ignition ON.
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Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the DDM or the PDM self­test.

Is DTC B108F:23 still present?

.b

Yes GO to J3
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No INSTALL a new door lock control switch.

REFER to: Front Door Lock Control Switch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
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J3 CHECK THE DOOR LOCK CONTROL SWITCH INPUT CIRCUITS FOR A SHORT TO GROUND
Ignition OFF.
Disconnect DDM C501A (DTC set in DDM).
Disconnect PDM C652A (DTC set in PDM).
If the DTC set in the DDM, measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C501A­10 Ground
C501A­20 Ground

If the DTC set in the PDM, measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C652A­10 Ground
C652A­20 Ground

Are the resistances greater than 10,000 ohms?

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Yes For the PDM, GO to J8
For the DDM, GO to J9
No REPAIR the circuit in question.

J4 CHECK THE LOCK REQUEST INPUT CIRCUIT

Ignition OFF.
Disconnect suspect door lock control switch.
For the driver door lock control switch, connect:

Click to display connectors

Without Memory Seat

Lead 1 Measurement / Action Lead 2

C505­1 C505­2

Click to display connectors

With Memory Seat

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Lead 1 Measurement / Action Lead 2
C552­7 C552­6

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For the passenger door lock control switch, connect:

Click to display connectors

Lead 1
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Measurement / Action Lead 2
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C605­4 C605­3

Remove the fused jumper wire

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Do the doors lock?

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Yes GO to J6
No GO to J5
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J5 CHECK THE LOCK REQUEST INPUT CIRCUIT FOR AN OPEN

Disconnect DDM C501A (driver door lock control switch).
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Disconnect PDM C652A (passenger door lock control switch).

For the driver door lock control switch, measure:
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Click to display connectors

Without Memory Seat

Positive Lead Measurement / Action Negative Lead

C505­1 C501A­20

Click to display connectors

With Memory Seat

Positive Lead Measurement / Action Negative Lead

C552­7 C501A­20

For the passenger door lock control switch, measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C605­4 C652A­20

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Is the resistance less than 3 ohms?

Yes For the concern with the passenger door lock control switch, GO to J8
For the concern with the driver door lock control switch, GO to J9
No REPAIR the circuit.

J6 CHECK THE UNLOCK REQUEST INPUT CIRCUIT

For the driver door lock control switch, connect:

Click to display connectors

Without Memory Seat

Lead 1 Measurement / Action Lead 2

C505­3 C505­2

Click to display connectors

With Memory Seat

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Lead 1 Measurement / Action Lead 2
C552­8 C552­6

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For the passenger door lock control switch, connect:

Click to display connectors

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Lead 1 Measurement / Action Lead 2
C605­2 C605­3
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Remove the fused jumper wire

Do the doors unlock?

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Yes INSTALL a new door lock control switch.

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REFER to: Front Door Lock Control Switch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
No GO to J7
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J7 CHECK THE UNLOCK REQUEST INPUT CIRCUIT FOR AN OPEN

Disconnect DDM C501A (driver door lock control switch).
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Disconnect PDM C652A (passenger door lock control switch).

For the driver door lock control switch, measure:

Click to display connectors

Without Memory Seat

Positive Lead Measurement / Action Negative Lead

C505­3 C501A­10

Click to display connectors

Without Memory Seat

Positive Lead Measurement / Action Negative Lead

C552­8 C501A­10

For the passenger door lock control switch, measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead

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C605­2 C652A­10

Is the resistance less than 3 ohms?

Yes For the concern with the passenger door lock control switch, GO to J8
For the concern with the driver door lock control switch, GO to J9
No REPAIR the circuit.

J8 CHECK FOR CORRECT PDM (PASSENGER DOOR MODULE) OPERATION

Disconnect and inspect all the PDM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the PDM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this

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test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new PDM.
REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

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J9 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION
Disconnect and inspect all the DDM connectors.
Repair: er
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corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the DDM connectors and make sure they seat and latch correctly.
ec

Operate the system and determine if the concern is still present.

Is the concern still present?

itr

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this
test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DDM.
.b

REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
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cause of any connector or pin issues.

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All Door Locks Are Inoperative From One Door Lock Control Switch

Refer to Wiring Diagrams Cell 117 for schematic and connector information.

Normal Operations and Fault Conditions

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).

Possible Causes

Wiring, terminals or connectors

Door lock control switch
PDM
DDM

Visual Inspection and Diagnostic Pre­checks

Check the door lock control switch for damage.

PINPOINT TEST K : ALL DOOR LOCKS ARE INOPERATIVE FROM ONE DOOR LOCK CONTROL SWITCH
K1 CHECK FOR COMMUNICATION TO THE DDM (DRIVER DOOR MODULE) AND PDM (PASSENGER DOOR MODULE)
Ignition ON.
Using a diagnostic scan tool, carry out the network test.

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Does the DDM and the PDM pass the network test?

Yes GO to K2
No
REFER to: Communications Network (418­00 Module Communications Network, Diagnosis and Testing).

K2 BYPASS THE DOOR LOCK CONTROL SWITCH

Ignition OFF.
Disconnect suspect door lock control switch.
For the driver door lock control switch, connect:

Click to display connectors

Without Memory Seat

Lead 1 Measurement / Action Lead 2

C505­1 C505­2

Click to display connectors

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Without Memory Seat

Lead 1 Measurement / Action Lead 2

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C552­7 C552­6

For the passenger door lock control switch, measure:

Click to display connectors

er
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Lead 1 Measurement / Action Lead 2
C605­4 C605­3
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Remove the fused jumper wire.

For the driver door lock control switch, connect:
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Click to display connectors

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Without Memory Seat

Lead 1 Measurement / Action Lead 2

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C505­3 C505­2
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Click to display connectors

Without Memory Seat

Lead 1 Measurement / Action Lead 2

C552­8 C552­6

For the passenger door lock control switch, measure:

Click to display connectors

Lead 1 Measurement / Action Lead 2
C605­2 C605­3

Remove the fused jumper wire.

Do the doors lock and unlock?

Yes INSTALL a new door lock control switch.

REFER to: Front Door Lock Control Switch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
No GO to K3

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K3 CHECK THE DOOR LOCK CONTROL SWITCH GROUND CIRCUIT FOR AN OPEN
Disconnect DDM C501A (driver door lock control switch).
Disconnect PDM C652A (passenger door lock control switch).
For the driver door lock control switch, measure:

Click to display connectors

Without Memory Seat

Positive Lead Measurement / Action Negative Lead

C505­2 C501A­17

Click to display connectors

With Memory Seat

Positive Lead Measurement / Action Negative Lead

C552­6 C501A­17

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For the passenger door lock control switch, measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead

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C605­3 C652A­17

Is the resistance less than 3 ohms? er

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Yes For the concern with the driver door lock control switch, GO to K5
For the concern with the passenger door lock control switch, GO to K4
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No REPAIR the circuit.

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K4 CHECK FOR CORRECT PDM (PASSENGER DOOR MODULE) OPERATION

Disconnect and inspect all the PDM connectors.
.b

Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
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pushed­out pins ­ install new pins as necessary

Reconnect the PDM connectors and make sure they seat and latch correctly.
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Operate the system and determine if the concern is still present.

Is the concern still present?

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Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this
test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new PDM.
REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

K5 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION

Disconnect and inspect all the DDM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the DDM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this
test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DDM.
REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

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A Door Lock Indicator Is Inoperative

Refer to Wiring Diagrams Cell 117 for schematic and connector information.

Refer to Wiring Diagrams Cell 89 for schematic and connector information.

Normal Operations and Fault Conditions

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).

BCM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B1490:11 Lock Indicator LED Status Output: Circuit Short To Ground Sets when BCM detects a short to ground from the door lock indicator voltage
supply circuit.

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B1490:15 Lock Indicator LED Status Output: Circuit Short To Battery or Sets when BCM detects an open from the door lock indicator voltage supply circuit.
Open

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Possible Causes

Wiring, terminals or connectors

Door latch
PDM
DDM er
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BCM

PINPOINT TEST L : A DOOR LOCK INDICATOR IS INOPERATIVE

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L1 CHECK THE DOOR LOCK OPERATION

Ignition OFF.
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Check the operation of the door locks.

Do the door locks operate correctly?

.b

Yes GO to L2
No REFER to the Symptom Chart: Handles, Locks, Latches and Entry Systems ­ Electrical in this section.
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L2 CHECK THE COURTESY LAMP OPERATION

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Check the operation of the courtesy lamps from each door.

Do the courtesy lamps operate correctly?

Yes GO to L3
No
REFER to: Interior Lighting (417­02 Interior Lighting, Diagnosis and Testing).

L3 CHECK THE UNLOCK FEEDBACK CIRCUIT INPUT

Ignition OFF.
Disconnect suspect door lock indicator harness connector.
Lock the doors using a door lock control switch.
Measure:

Click to display connectors

Left Front Door

Positive Lead Measurement / Action Negative Lead

C573­2 Ground

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Click to display connectors
Right Front Door

Positive Lead Measurement / Action Negative Lead

C649­2 Ground

Click to display connectors

Left Rear Door

Positive Lead Measurement / Action Negative Lead

C737­2 Ground

Click to display connectors

Right Rear Door

Positive Lead Measurement / Action Negative Lead

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C837­2 Ground

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Is the resistance greater than 10,000 ohms?

Yes
No
GO to L5
GO to L4
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L4 CHECK THE UNLOCK FEEDBACK CIRCUIT FOR A SHORT TO GROUND
ec

Disconnect corresponding door latch.

Measure:

Click to display connectors

itr

Left Front Door

.b

Positive Lead Measurement / Action Negative Lead

C573­2 Ground
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Click to display connectors

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Right Front Door

Positive Lead Measurement / Action Negative Lead

C649­2 Ground

Click to display connectors

Left Rear Door

Positive Lead Measurement / Action Negative Lead

C737­2 Ground

Click to display connectors

Right Rear Door

Positive Lead Measurement / Action Negative Lead

C837­2 Ground

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Is the resistance greater than 10,000 ohms?

Yes INSTALL a new door latch.

REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
No REPAIR the circuit.

L5 CHECK THE DOOR LOCK INDICATOR GROUND CIRCUIT FOR AN OPEN

Measure:

Click to display connectors

Left Front Door

Positive Lead Measurement / Action Negative Lead

C573­4 Ground

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Click to display connectors
Right Front Door

.c
Positive Lead Measurement / Action Negative Lead
C649­4 Ground

er
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Click to display connectors
Left Rear Door
ec

Positive Lead Measurement / Action Negative Lead

C737­4 Ground
itr
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Click to display connectors

Right Rear Door
w

Positive Lead Measurement / Action Negative Lead

w

C837­4 Ground
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Is the resistance less than 3 ohms?

Yes GO to L6
No REPAIR the circuit.

L6 CHECK FOR VOLTAGE TO THE DOOR LOCK INDICATOR

Ignition ON.
Measure:

Click to display connectors

Left Front Door

Positive Lead Measurement / Action Negative Lead

C573­6 Ground

Click to display connectors

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Right Front Door

Positive Lead Measurement / Action Negative Lead

C649­6 Ground

Click to display connectors

Left Rear Door

Positive Lead Measurement / Action Negative Lead

C737­6 Ground

Click to display connectors

Right Rear Door

Positive Lead Measurement / Action Negative Lead

C837­6 Ground

om
Is the voltage greater than 11 volts?

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Yes INSTALL a new door lock indicator harness.
No GO to L7
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L7 CHECK THE DOOR LOCK INDICATOR VOLTAGE SUPPLY CIRCUIT FOR A SHORT TO GROUND
Ignition OFF.
ec

Disconnect DDM C501A (left front door indicator).

Disconnect PDM C652A (right front door indicator).
Disconnect BCM C2280D (rear door indicator).
Measure:
itr

Click to display connectors

Left Front Door
.b

Positive Lead Measurement / Action Negative Lead

w

C573­6 Ground
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Click to display connectors

Right Front Door

Positive Lead Measurement / Action Negative Lead

C649­6 Ground

Click to display connectors

Left Rear Door

Positive Lead Measurement / Action Negative Lead

C737­6 Ground

Click to display connectors

Right Rear Door

Positive Lead Measurement / Action Negative Lead

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C837­6 Ground

Is the resistance greater than 10,000 ohms?

Yes GO to L8
No REPAIR the circuit.

L8 CHECK THE DOOR LOCK INDICATOR VOLTAGE SUPPLY CIRCUIT FOR AN OPEN
Measure:

Click to display connectors

Left Front Door

Positive Lead Measurement / Action Negative Lead

C573­6 C501A­3

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Click to display connectors
Right Front Door

.c
Positive Lead Measurement / Action Negative Lead
C649­6 C652A­3

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Click to display connectors
Left Rear Door
ec

Positive Lead Measurement / Action Negative Lead

C737­6 C2280D­39
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.b

Click to display connectors

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Right Rear Door

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Positive Lead Measurement / Action Negative Lead

C837­6 C2280D­39
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Is the resistance less than 3 ohms?

Yes For a left front door indicator, GO to L10

For a right front door indicator, GO to L9
For a rear door indicator, GO to L11
No REPAIR the circuit.

L9 CHECK FOR CORRECT PDM (PASSENGER DOOR MODULE) OPERATION

Disconnect and inspect all the PDM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the PDM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this
test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new PDM.
REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).

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No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

L10 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION

Disconnect and inspect all the DDM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the DDM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this
test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DDM.
REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

L11 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

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Disconnect and inspect all the BCM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins

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pushed­out pins ­ install new pins as necessary
Reconnect the BCM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

er
ov
Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this

test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here
ec

to access Guided Routine (BCM).

No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.
itr
.b

A Door Lock Indicator Is Always On

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Refer to Wiring Diagrams Cell 117 for schematic and connector information.
w

Refer to Wiring Diagrams Cell 89 for schematic and connector information.

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Normal Operations and Fault Conditions

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).

BCM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B1490:15 Lock Indicator LED Status Output: Circuit Short To Battery or Sets when BCM detects a short to voltage from the door lock indicator voltage
Open supply circuit.

Possible Causes

Wiring, terminals or connectors

Door latch

PINPOINT TEST M : A DOOR LOCK INDICATOR IS ALWAYS ON

M1 CHECK THE DOOR LOCK OPERATION
Ignition OFF.

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Check the operation of the door locks.

Do the door locks operate correctly?

Yes GO to M2
No REFER to the Symptom Chart: Handles, Locks, Latches and Entry Systems ­ Electrical in this section.

M2 BYPASS THE DOOR LATCH

Ignition OFF.
Disconnect suspect door latch.
Connect:

Click to display connectors

Left Front Door Latch

Lead 1 Measurement / Action Lead 2

C525­4 C525­5

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Click to display connectors
Right Front Door Latch

Lead 1 Measurement / Action Lead 2

.c
C609­5 C609­4

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Click to display connectors
Left Rear Door Latch
ec

Lead 1 Measurement / Action Lead 2

C705­4 C705­5
itr
.b

Click to display connectors

Right Rear Door Latch
w

Lead 1 Measurement / Action Lead 2

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C805­5 C805­4
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Ignition ON.

Does the door lock indicator turn off?

Yes REMOVE the fused jumper wire. INSTALL a new door latch.
REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Rear Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
No REMOVE the fused jumper wire. GO to M3

M3 CHECK THE UNLOCK FEEDBACK CIRCUIT FOR AN OPEN

Ignition OFF.
Disconnect suspect door lock indicator harness connector.
Measure:

Click to display connectors

Left Front Door Latch

Positive Lead Measurement / Action Negative Lead

C525­4 C573­2

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Click to display connectors

Right Front Door Latch

Positive Lead Measurement / Action Negative Lead

C609­5 C649­2

Click to display connectors

Left Rear Door Latch

Positive Lead Measurement / Action Negative Lead

C705­4 C737­2

Click to display connectors

Right Rear Door Latch

om
Positive Lead Measurement / Action Negative Lead
C805­5 C837­2

.c
Is the resistance less than 3 ohms?

Yes INSTALL a new door lock indicator harness. er

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No REPAIR the circuit.
ec

The Manual Liftgate Latch Release Is Inoperative

itr

Refer to Wiring Diagrams Cell 117 for schematic and connector information.
.b

Normal Operations and Fault Conditions

w

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).
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BCM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B1219:11 Interior Boot/Trunk Release Switch: Circuit Short To Sets when the BCM detects a short to ground from the exterior liftgate release switch
Ground input circuit.
B12EE:11 Liftgate/Tailgate/Trunk Release: Circuit Short To Ground Sets when the BCM detects a short to ground from the liftgate latch release output
circuit.
B12EE:15 Liftgate/Tailgate/Trunk Release: Circuit Short To Battery Sets when the BCM detects an open from the liftgate latch release output circuit.
or Open

Possible Causes

Wiring, terminals or connectors

Liftgate release switch
Liftgate latch
BCM

Visual Inspection and Diagnostic Pre­checks

Inspect the liftgate release switch for damage.

PINPOINT TEST N : THE MANUAL LIFTGATE LATCH RELEASE IS INOPERATIVE

NOTE: This pinpoint test does not diagnose liftgate release concerns for vehicles with the power liftgate feature. Refer to Section 501­03 for power
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liftgate diagnostics.
N1 CHECK THE LIFTGATE RELEASE INPUT FOR A SHORT TO GROUND USING THE BCM (BODY CONTROL MODULE) LIFTGATE
RELEASE SWITCH STATUS (LFTGATE_R_SW) PID (PARAMETER IDENTIFICATION)
Ignition ON.
Using a diagnostic scan tool, view the BCM Parameter Identifications (PIDs).
Using a diagnostic scan tool, view the BCM PID LFTGATE_R_SW.

Does the PID indicate the liftgate release switch is continuously pressed?

Yes GO to N2
No GO to N4

N2 CHECK THE LIFTGATE RELEASE SWITCH USING THE BCM (BODY CONTROL MODULE) LIFTGATE RELEASE SWITCH STATUS
(LFTGATE_R_SW) PID (PARAMETER IDENTIFICATION)
Ignition OFF.
Disconnect Liftgate Release Switch C4216.
Ignition ON.
Using a diagnostic scan tool, view the BCM PID LFTGATE_R_SW.

Does the PID continue to indicate the switch is pressed?

Yes GO to N3

om
No INSTALL a new liftgate release switch.
REFER to: Liftgate Release Switch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

.c
N3 CHECK THE LIFTGATE RELEASE SWITCH INPUT CIRCUIT FOR A SHORT TO GROUND
Ignition OFF.
Disconnect BCM C2280D.
Measure: er
ov
Click to display connectors
Positive Lead Measurement / Action Negative Lead
ec

C4216­1 Ground
itr

Is the resistance greater than 10,000 ohms?

.b

Yes GO to N12
No REPAIR the circuit.
w
w

N4 CHECK THE BCM (BODY CONTROL MODULE) LIFTGATE RELEASE SWITCH STATUS (LFTGATE_R_SW) PID (PARAMETER
IDENTIFICATION)
w

Using a diagnostic scan tool, view the BCM LFTGATE_R_SW PID while pressing the liftgate release switch.

Does the PID indicate the switch is pressed?

Yes GO to N8
No GO to N5

N5 BYPASS THE LIFTGATE RELEASE SWITCH WHILE MONITORING THE BCM (BODY CONTROL MODULE) LIFTGATE RELEASE
SWITCH STATUS (LFTGATE_R_SW) PID (PARAMETER IDENTIFICATION)
Ignition OFF.
Disconnect Liftgate Release Switch.
Ignition ON.
Connect:

Click to display connectors

Lead 1 Measurement / Action Lead 2
C4216­1 C4216­2

Using a diagnostic scan tool, view the BCM LFTGATE_R_SW PID.

Does the PID indicate the switch is pressed?

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Yes REMOVE the fused jumper wire. INSTALL a new liftgate release switch.
REFER to: Liftgate Release Switch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
No REMOVE the fused jumper wire. GO to N6

N6 CHECK THE LIFTGATE RELEASE SWITCH GROUND CIRCUIT FOR AN OPEN WHILE MONITORING THE BCM (BODY CONTROL
MODULE) LIFTGATE RELEASE SWITCH STATUS (LFTGATE_R_SW) PID (PARAMETER IDENTIFICATION)
Connect:

Click to display connectors

Lead 1 Measurement / Action Lead 2
C4216­1 Ground

Using a diagnostic scan tool, view the BCM LFTGATE_R_SW PID.

Does the PID indicate the switch is pressed?

Yes REMOVE the fused jumper wire. REPAIR the circuit.

No REMOVE the fused jumper wire. GO to N7

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N7 CHECK THE LIFTGATE RELEASE SWITCH INPUT CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect BCM C2280D.
Measure:

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Click to display connectors

C4216­1
Positive Lead Measurement / Action

er C2280D­1
Negative Lead
ov
Is the resistance less than 3 ohms?
ec

Yes GO to N12
No REPAIR the circuit.
itr
.b

N8 CHECK FOR VOLTAGE TO THE LIFTGATE LATCH RELEASE MOTOR

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250­300mA
w

incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the
vehicle. Do not use the test lamp probe directly on any connector.
w

Ignition OFF.
Disconnect Liftgate Latch C479.
Ignition ON.
w

Using a diagnostic scan tool, carry out the BCM self­test.

Connect:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C479­2 Ground

Unlock the doors using a door lock control switch.

NOTE: The BCM only supplies voltage to the actuator momentarily. It is important to monitor the test lamp while pressing the liftgate release switch.
While pressing the liftgate release switch, monitor the test lamp.

Does the test lamp momentarily illuminate?

Yes GO to N9
No GO to N10

N9 CHECK THE LIFTGATE LATCH RELEASE MOTOR GROUND CIRCUIT FOR AN OPEN

NOTICE: The following step uses a test lamp to simulate normal circuit loads. Use only a Rotunda Test Lamp (SGT27000) or 250­300mA
incandescent bulb test lamp. To avoid connector terminal damage, use the Rotunda Flex Probe kit for the test lamp probe connection to the
vehicle. Do not use the test lamp probe directly on any connector.

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Connect:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C479­2 C479­5

NOTE: The BCM only supplies voltage to the actuator momentarily. It is important to monitor the test lamp while pressing the liftgate release switch.
While pressing the liftgate release switch, monitor the test lamp.

Does the test lamp momentarily illuminate?

Yes INSTALL a new liftgate latch.

REFER to: Liftgate Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
No REPAIR the circuit.

N10 CHECK THE LIFTGATE LATCH RELEASE MOTOR VOLTAGE SUPPLY CIRCUIT FOR A SHORT TO GROUND
Ignition OFF.
Disconnect BCM C2280F.
Measure:

om
Click to display connectors
Positive Lead Measurement / Action Negative Lead
C479­2 Ground

.c
Is the resistance greater than 10,000 ohms?

Yes GO to N11 er
ov
No REPAIR the circuit.
ec

N11 CHECK THE LIFTGATE LATCH RELEASE MOTOR VOLTAGE SUPPLY CIRCUIT FOR AN OPEN
Measure:
itr

Click to display connectors

Positive Lead Measurement / Action Negative Lead
.b

C479­2 C2280F­31
w

Is the resistance less than 3 ohms?

w

Yes GO to N12
w

No REPAIR the circuit.

N12 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Disconnect and inspect all the BCM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the BCM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this

test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here
to access Guided Routine (BCM).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

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The Doors Do Not Lock Or Unlock Using The Keyless Entry Keypad

Refer to Wiring Diagrams Cell 117 for schematic and connector information.

Normal Operations and Fault Conditions

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).

BCM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B121B:01 Keypad Input Switch: General Electrical Failure Sets when the BCM detects a short to ground from any of the keyless entry keypad input circuits.

Possible Causes

Fuse
Wiring, terminals or connectors
Keyless entry keypad
BCM

om
Visual Inspection and Diagnostic Pre­checks

Inspect the front door window moulding for damage.

Check the BCM fuse 10 (5A) and make sure it is OK.

.c
PINPOINT TEST O : THE DOORS DO NOT LOCK OR UNLOCK USING THE KEYLESS ENTRY KEYPAD
O1 CHECK POWER LOCK OPERATION FROM THE DOOR LOCK CONTROL SWITCH
Press the lock and unlock button on the door lock control switch. er
ov
Do the doors lock and unlock?
ec

Yes GO to O2
No REFER to the Symptom Chart: Handles, Locks, Latches and Entry Systems ­ Electrical in this section.
itr

O2 CHECK THE KEYLESS ENTRY KEYPAD ILLUMINATION

.b

Touch the keyless entry keypad in several places.

Do the keypad numbers illuminate?

w

Yes GO to O7
w

No GO to O3
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O3 CHECK THE KEYLESS ENTRY KEYPAD INDICATOR

NOTE: The round indicator above the numbers illuminates when the sensors detect a button is being touched.
Touch the keyless entry keypad in several places.

Does the round indicator on the top of the keypad illuminate?

Yes GO to Pinpoint Test P

No GO to O4

O4 CHECK THE KEYLESS ENTRY KEYPAD VOLTAGE SUPPLY CIRCUIT FOR VOLTAGE
Ignition OFF.
Disconnect Keyless Entry Keypad C500.
Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C500­1 Ground

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Is the voltage greater than 11 volts?

Yes GO to O6
No VERIFY the BCM fuse 10 (5A) is OK. If OK, GO to O5
If not OK, REFER to the Wiring Diagrams manual to identify the possible causes of the circuit short.

O5 CHECK THE KEYLESS ENTRY KEYPAD VOLTAGE SUPPLY CIRCUIT FOR AN OPEN
Ignition OFF.
Disconnect BCM C2280F.
Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C500­1 C2280F­16

Is the resistance less than 3 ohms?

Yes GO to O15
No REPAIR the circuit.

om
O6 CHECK THE KEYLESS ENTRY KEYPAD GROUND CIRCUIT FOR AN OPEN
Measure:

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Click to display connectors

C500­1
Positive Lead Measurement / Action

er C500­6
Negative Lead
ov
Is the voltage greater than 11 volts?
ec

Yes INSTALL a new front door moulding.

REFER to: Front Door Upper Moulding (501­08 Exterior Trim and Ornamentation, Removal and Installation).
itr

No REPAIR the circuit.

.b

O7 CARRY OUT THE BCM (BODY CONTROL MODULE) SELF­TEST

w

Ignition ON.
Using a diagnostic scan tool, carry out the BCM self­test.
w

Is DTC B121B:01 present?

w

Yes GO to O8
No GO to O10

O8 ISOLATE THE KEYLESS ENTRY KEYPAD

Ignition OFF.
Disconnect Keyless Entry Keypad C500.
Ignition ON.
Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the BCM self­test.

Is DTC B121B:01 still present?

Yes GO to O9
No INSTALL a new front door moulding.
REFER to: Front Door Upper Moulding (501­08 Exterior Trim and Ornamentation, Removal and Installation).

O9 CHECK THE KEYLESS ENTRY KEYPAD INPUT CIRCUITS FOR A SHORT TO GROUND
Ignition OFF.
Disconnect BCM C2280D.
Measure:

Click to display connectors

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Positive Lead Measurement / Action Negative Lead
C500­3 Ground
C500­4 Ground
C500­5 Ground

Are the resistances greater than 10,000 ohms?

Yes GO to O15
No REPAIR the circuit in question.

O10 CHECK THE BCM (BODY CONTROL MODULE) KEYPAD BUTTON PARAMETER IDENTIFICATIONS (PIDS)
Using a diagnostic scan tool, view the BCM Parameter Identifications (PIDs).
NOTE: When monitoring the capacitive sensor Parameter Identifications (PIDs), it is best to select a graph view. When a sensor is touched, the PID
state rapidly switches between ON and OFF.
Press each keyless entry keypad button while observing the BCM keypad button Parameter Identifications (PIDs) (KYPD_BTN_1/2,
KYPD_BTN_3/4, KYPD_BTN_5/6, KYPD_BTN_7/8 and KYPD_BTN_9/0).

Do the Parameter Identifications (PIDs) indicate the buttons operate correctly?

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Yes GO to O11
No GO to O12

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O11 CHECK THE BCM (BODY CONTROL MODULE) KEYPAD CODE
Using a diagnostic scan tool, view the factory keyless entry code.

er
Enter the 5­digit factory set entry code on the keyless entry keypad, then touch the 3/4 button.
Simultaneously touch the 7/8 and 9/0 buttons for 3 seconds.
ov
Do the doors unlock when the factory code is entered and lock when the 7/8 and 9/0 buttons are touched for 3 seconds?
ec

Yes The system is operating as designed. INFORM the customer of the correct system operation.
No GO to O15
itr

O12 CHECK THE KEYLESS ENTRY KEYPAD INPUT CIRCUITS USING THE BCM (BODY CONTROL MODULE) KEYPAD BUTTON
PARAMETER IDENTIFICATIONS (PIDS)
.b

Ignition OFF.
Disconnect Keyless Entry Keypad C500.
w

Ignition ON.
NOTE: When monitoring the capacitive sensor Parameter Identifications (PIDs), it is best to select a graph view. When a sensor is touched, the PID
state rapidly switches between ON and OFF.
w

Using a diagnostic scan tool, monitor the BCM keypad button Parameter Identifications (PIDs) (KYPD_BTN_1/2, KYPD_BTN_7/8 and
KYPD_BTN_9/0).
w

Connect:

Click to display connectors

1/2 Button

Lead 1 Measurement / Action Lead 2

C500­3 C597­6

Remove the fused jumper wire.

Connect:

Click to display connectors

7/8 Button

Lead 1 Measurement / Action Lead 2

C500­4 C597­6

Remove the fused jumper wire.

Connect:

Click to display connectors

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9/0 Button

Lead 1 Measurement / Action Lead 2

C500­5 C597­6

Remove the fused jumper wire.

Do the Parameter Identifications (PIDs) correctly indicate Active with the fused jumper wire connected?

Yes INSTALL a new front door moulding.

REFER to: Front Door Upper Moulding (501­08 Exterior Trim and Ornamentation, Removal and Installation).
No GO to O13

O13 CHECK THE KEYLESS ENTRY KEYPAD INPUT CIRCUITS FOR A SHORT TO EACH OTHER
Ignition OFF.
Disconnect BCM C2280D.
Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead

om
C500­3 C500­4
C500­3 C500­5
C500­4 C500­5

.c
Are the resistances greater than 10,000 ohms?
er
ov
Yes GO to O14
No REPAIR the circuits in question.
ec

O14 CHECK THE KEYLESS ENTRY KEYPAD INPUT CIRCUITS FOR AN OPEN
itr

Measure:

Click to display connectors

.b

Positive Lead Measurement / Action Negative Lead

C500­3 C2280D­28
w

C500­4 C2280D­2
C500­5 C2280D­15
w
w

Are the resistances less than 3 ohms?

Yes GO to O15
No REPAIR the circuit in question.

O15 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Disconnect and inspect all the BCM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the BCM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this

test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here
to access Guided Routine (BCM).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

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The Keyless Entry Keypad Illumination Is Inoperative

Refer to Wiring Diagrams Cell 117 for schematic and connector information.

Normal Operations and Fault Conditions

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).

BCM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B121A:11 Keypad Illumination Output: Circuit Short To Ground Sets when the BCM detects a short to ground from the keyless entry keypad illumination
output circuit.
B121A:15 Keypad Illumination Output: Circuit Short To Battery Sets when the BCM detects an open from the keyless entry keypad illumination output
Or Open circuit.

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Possible Causes

Wiring, terminals or connectors

.c
Keyless entry keypad
BCM

Visual Inspection and Diagnostic Pre­checks

Inspect the front door window moulding for damage. er

ov
PINPOINT TEST P : THE KEYLESS ENTRY KEYPAD ILLUMINATION IS INOPERATIVE
P1 CHECK THE KEYLESS ENTRY KEYPAD OPERATION
ec

Press the 7/8 and 9/0 buttons simultaneously on the keyless entry keypad.

Do the doors lock using the keyless entry keypad?

itr

Yes GO to P2
.b

No GO to Pinpoint Test O
w

P2 CHECK FOR BCM (BODY CONTROL MODULE) DTC (DIAGNOSTIC TROUBLE CODE) B121A:11
w

Ignition ON.
Using a diagnostic scan tool, carry out the BCM self­test.
w

Is DTC B121A:11 present?

Yes GO to P3
No GO to P5

P3 CHECK THE KEYLESS ENTRY KEYPAD FOR A SHORT TO GROUND

Ignition OFF.
Disconnect Keyless Entry Keypad C500.
Ignition ON.
Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs).
Using a diagnostic scan tool, carry out the BCM self­test.

Is DTC B121A:11 still present?

Yes GO to P4
No INSTALL a new front door moulding.
REFER to: Front Door Upper Moulding (501­08 Exterior Trim and Ornamentation, Removal and Installation).

P4 CHECK THE KEYPAD ILLUMINATION OUTPUT CIRCUIT FOR A SHORT TO GROUND

Ignition OFF.

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Disconnect BCM C2280D.
Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C500­2 Ground

Is the resistance greater than 10,000 ohms?

Yes GO to P7
No REPAIR the circuit.

P5 CHECK THE BCM (BODY CONTROL MODULE) OUTPUT USING THE KEYPAD LAMP OUTPUT STATUS (KEY_PAD_LMP) PID
(PARAMETER IDENTIFICATION)
Ignition OFF.
Disconnect Keyless Entry Keypad C500.
Ignition ON.
Using a diagnostic scan tool, command the BCM KEY_PAD_LMP PID on.
Measure:

om
Click to display connectors
Positive Lead Measurement / Action Negative Lead
C500­2 Ground

.c
Is the voltage greater than 11 volts?

Yes INSTALL a new front door moulding. er

ov
REFER to: Front Door Upper Moulding (501­08 Exterior Trim and Ornamentation, Removal and Installation).
No GO to P6
ec

P6 CHECK THE BCM (BODY CONTROL MODULE) KEYPAD ILLUMINATION OUTPUT CIRCUIT FOR AN OPEN
itr

Ignition OFF.
Disconnect BCM C2280D.
Measure:
.b

Click to display connectors

Positive Lead Measurement / Action Negative Lead
w

C500­2 C2280D­35
w
w

Is the resistance less than 3 ohms?

Yes GO to P7
No REPAIR the circuit.

P7 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Disconnect and inspect all the BCM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the BCM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this

test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here
to access Guided Routine (BCM).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

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The Keyless Entry Keypad Illumination Is Always On

Refer to Wiring Diagrams Cell 117 for schematic and connector information.

Normal Operations and Fault Conditions

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).

BCM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B121A:15 Keypad Illumination Output: Circuit Short To Battery Sets when the BCM detects a short to voltage from the keyless entry keypad illumination
Or Open output circuit.

Possible Causes

om
Wiring, terminals or connectors
Keyless entry keypad
BCM

Visual Inspection and Diagnostic Pre­checks

.c
Inspect the front door window moulding for damage.

er
PINPOINT TEST Q : THE KEYLESS ENTRY KEYPAD ILLUMINATION IS ALWAYS ON
ov
Q1 CHECK THE KEYLESS ENTRY KEYPAD ILLUMINATION

NOTE: It is normal operation for the keypad to illuminate when the illuminated entry/exit feature is active. Make sure all the doors are closed and the
feature times out.
ec

Ignition ON.
Wait 45 seconds and observe the keyless entry keypad illumination.
itr

Is the keyless entry keypad illumination always on?

Yes GO to Q2
.b

No The system is operating correctly. INFORM the customer of the normal keypad illumination operation.
w

Q2 ISOLATE THE BCM (BODY CONTROL MODULE)

w

Ignition OFF.
Disconnect BCM C2280D.
w

Ignition ON.

Does the keypad continue illuminate?

Yes GO to Q3
No GO to Q4

Q3 CHECK THE BCM (BODY CONTROL MODULE) KEYPAD ILLUMINATION OUTPUT CIRCUIT FOR A SHORT TO VOLTAGE
Ignition OFF.
Disconnect Keyless Entry Keypad C500.
Ignition ON.
Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C500­2 Ground

Is any voltage present?

Yes REPAIR the circuit.

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No INSTALL a new front door moulding.
REFER to: Front Door Upper Moulding (501­08 Exterior Trim and Ornamentation, Removal and Installation).

Q4 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Disconnect and inspect all the BCM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the BCM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this

test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here
to access Guided Routine (BCM).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

om
The RKE Transmitter Is Inoperative

Normal Operations and Fault Conditions

.c
REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).

er
ov
BCM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

ec

B10AB:00 Remote Keyless Entry Synchronization: No Sets when the BCM detects the rolling counter received from a RKE transmitter is out of
Sub Type Information synchronization with the rolling counter stored in the module.
itr

B1218:00 Transmitter Identification Code: No Sub Sets when the BCM detects and invalid Transmitter Identification Code (TIC).
Type Information
.b

Possible Causes
w

Key batteries
Key
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Key button pressed a substantial amount of times while outside the range of the vehicle
Key programming
w

Network concern

Visual Inspection and Diagnostic Pre­checks

Inspect the key for damage.

Check for aftermarket keys.

PINPOINT TEST R : THE RKE (REMOTE KEYLESS ENTRY) TRANSMITTER IS INOPERATIVE

NOTE: All customer keys need to be present when diagnosing the RKE system.
R1 CHECK FOR THE CORRECT KEYS
Verify all keys present are the correct type for the vehicle. Refer to the PATS Job Aid in the Service Tips tab on the Professional Technician Society
(PTS) web page or the parts catalog.

Are the correct keys present?

Yes GO to R2
No The system cannot be tested without the correct keys. INFORM the customer that all of the correct keys must be present to
proceed with diagnosis of the system.

R2 CHECK FOR REDUCED RANGE

NOTE: Make sure the vehicle is in an open area with no other large metal objects near, such as other vehicles or steel buildings.
Check all keys for normal range performance (approximately 50m (165 ft) for passive key).

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Do the keys experience poor range?

Yes GO to Pinpoint Test T

No GO to R3

R3 CHECK THE RKE (REMOTE KEYLESS ENTRY) FUNCTIONALITY OF THE KEYS

Press each RKE button on a key. Repeat this step on a second key.

Are all the RKE functions inoperative from both keys?

Yes GO to R11
No GO to R4

R4 CHECK THE RKE (REMOTE KEYLESS ENTRY) FUNCTIONALITY OF THE SUSPECT KEY
Press each RKE button (twice for the liftgate latch release) on the suspect key.

Does any RKE function operate?

Yes GO to Pinpoint Test S

om
No GO to R5

.c
R5 CHECK THE NO (TIC) OUT OF SYNC (TIC­NONE_OOS) PID (PARAMETER IDENTIFICATION)
Ignition ON.
Using a diagnostic scan tool, view the BCM Parameter Identifications (PIDs).
Using a diagnostic scan tool, monitor the BCM PID TIC­NONE_OOS.
er
ov
Does the PID indicate On?

Yes GO to R8
ec

No GO to R6
itr

R6 RESYNCHRONIZE THE INOPERATIVE PASSIVE KEY

Ignition OFF.
.b

Place the suspect key in the backup starting location.

REFER to: Passive Anti­Theft System (PATS) ­ System Operation and Component Description (419­01B Passive Anti­Theft System (PATS) ­
Vehicles With: Keyless Vehicle System, Description and Operation).
w

Ignition ON.
Wait 10 seconds.
Ignition OFF.
w

Within 30 seconds, press any button on the suspect key 4 times consecutively.
w

Does the suspect key operate correctly now?

Yes The system is OK. The concern was caused by a key out of synchronization.
No GO to R7

R7 RESYNCHRONIZE THE INOPERATIVE KEY USING THE SECOND KEY

Press any button on the operational key.
Within 30 seconds and then press any button on the suspect key.
Check the suspect key for correct operation.

Does the suspect key operate correctly now?

Yes The system is OK. The concern was caused by a key out of synchronization.
No GO to R10

R8 CHECK THE (RKE) REMOTE BATTERY LOW (RKE_BATT_LOW) PID (PARAMETER IDENTIFICATION)
Using a diagnostic scan tool, view the BCM Parameter Identifications (PIDs).
Using a diagnostic scan tool, monitor the BCM PID RKE_BATT_LOW.

Does the PID indicate Off?

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Yes GO to R10
No GO to R9

R9 CHECK THE PASSIVE KEY BATTERIES

NOTE: Do not clean off any grease from the battery terminals on the back surface of the circuit board.
Remove the passive key batteries. Refer to the Owner Guide for battery removal instructions.
Verify the correct batteries are used (CR2025).
Remove both key batteries and measure the voltage.

Are the voltages greater than 2.5 volts?

Yes REPLACE the suspect key. PROGRAM a new passive key.

REFER to: Anti­Theft Security Access (419­01B Passive Anti­Theft System (PATS) ­ Vehicles With: Keyless Vehicle System,
General Procedures).
No REPLACE both key batteries (make sure the batteries are seated correctly). DO NOT reprogram the key (damaged or dead
batteries do not erase keys from memory).

R10 PROGRAM THE SUSPECT KEY

Program the suspect key.

om
REFER to: Anti­Theft Security Access (419­01B Passive Anti­Theft System (PATS) ­ Vehicles With: Keyless Vehicle System, General Procedures).
Check the RKE functionality of the suspect key.

Does the RKE functionality operate?

.c
Yes The system is OK. The concern was caused by an unprogrammed key.

er
No REPLACE the suspect key. PROGRAM the new key.
REFER to: Anti­Theft Security Access (419­01B Passive Anti­Theft System (PATS) ­ Vehicles With: Keyless Vehicle System,
General Procedures).
ov
R11 CHECK FOR COMMUNICATION WITH THE BCM (BODY CONTROL MODULE) AND THE RTM (RADIO TRANSCEIVER MODULE)
ec

Ignition ON.
Using a diagnostic scan tool, carry out a network test.
itr

Does the BCM and the RTM pass the network test?

Yes GO to R12
.b

No
REFER to: Communications Network (418­00 Module Communications Network, Diagnosis and Testing).
w
w

R12 CHECK FOR RTM (RADIO TRANSCEIVER MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
Using a diagnostic scan tool, carry out the RTM module self­test.
w

Are any Diagnostic Trouble Codes (DTCs) present?

Yes REFER to the RTM DTC Chart in this section.

No GO to R13

R13 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
Using a diagnostic scan tool, carry out a BCM module self­test.

Are any Diagnostic Trouble Codes (DTCs) present?

Yes REFER to the BCM DTC Chart in this section.

No GO to Pinpoint Test Y

An Individual Button/Feature Is Inoperative From The RKE Transmitter

Normal Operations and Fault Conditions

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,

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Description and Operation).

Possible Causes

Door lock system concern

Liftgate latch release system concern
Power liftgate system concern
Horn system concern
Turn signal system concern
Remote start system concern
Key

Visual Inspection and Diagnostic Pre­checks

Inspect the key for damage.

PINPOINT TEST S : AN INDIVIDUAL BUTTON/FEATURE IS INOPERATIVE FROM THE RKE (REMOTE KEYLESS ENTRY) TRANSMITTER
S1 VERIFY THE DOOR LOCK OPERATION
Press the lock and unlock button on the door lock control switch while observing the door lock operation.

Do the door locks operate?

Yes GO to S2
No REFER to the Symptom Chart: Handles, Locks, Latches and Entry Systems ­ Electrical in this section.

om
S2 VERIFY THE HORN OPERATION USING THE BCM (BODY CONTROL MODULE) PID (PARAMETER IDENTIFICATION) (HORN_RELAY)
Ignition ON.

.c
Using a diagnostic scan tool, view the BCM Parameter Identifications (PIDs).
Select the BCM horn PID (HORN_RELAY) and active command the horn on then off.

Does the horn sound when commanded on?

er
ov
Yes GO to S3
No
REFER to: Horn (413­06 Horn, Diagnosis and Testing).
ec

S3 VERIFY THE HAZARD LAMP OPERATION

itr

Activate the hazard lamp function.

Do the hazard lamps operate correctly?

.b

Yes GO to S4
w

No
REFER to: Turn Signal and Hazard Lamps (417­01 Exterior Lighting, Diagnosis and Testing).
w
w

S4 VERIFY THE LIFTGATE LATCH RELEASE OPERATION

Unlock the doors using the door lock control switch.
Press the liftgate release switch located at the rear of the vehicle.

Does the liftgate latch release (manual liftgate) or the liftgate power open (power liftgate)?

Yes GO to S5
No For a manual liftgate, GO to Pinpoint Test N
For a power liftgate,
REFER to: Body Closures (501­03 Body Closures, Diagnosis and Testing).

S5 CHECK THE LOCK AND UNLOCK BUTTONS

Ignition OFF.
Press the lock and then unlock button on the suspect key.

Do the doors lock and unlock?

Yes GO to S6
No REPLACE the suspect key. PROGRAM the new key.
REFER to: Anti­Theft Security Access (419­01B Passive Anti­Theft System (PATS) ­ Vehicles With: Keyless Vehicle System,
General Procedures).

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S6 CHECK THE LIFTGATE RELEASE BUTTON

Press the liftgate release button twice on the suspect key.

Does the liftgate latch release (manual liftgate) or the power open (power liftgate)?

Yes If not equipped with factory remote start, REPLACE the suspect key. PROGRAM the new key.
REFER to: Anti­Theft Security Access (419­01B Passive Anti­Theft System (PATS) ­ Vehicles With: Keyless Vehicle System,
General Procedures).

If equipped with factory remote start, GO to S7

No REPLACE the suspect key. PROGRAM the new key.
REFER to: Anti­Theft Security Access (419­01B Passive Anti­Theft System (PATS) ­ Vehicles With: Keyless Vehicle System,
General Procedures).

S7 VERIFY THE REMOTE START OPERATION

Close all the doors, the hood and the liftgate.
NOTE: Each button press must be done within 3 seconds of each other.
From outside the vehicle using the key:
Press the door lock button.
Press the remote start button twice.

Does the vehicle remotely start?

om
Yes The RKE transmitter is operating correctly. INFORM the customer of the RKE transmitter operation.
No REPLACE the suspect key. PROGRAM the new key.
REFER to: Anti­Theft Security Access (419­01B Passive Anti­Theft System (PATS) ­ Vehicles With: Keyless Vehicle System,

.c
General Procedures).

er
ov
The RKE Transmitter Has Poor Range Performance

Normal Operations and Fault Conditions

ec

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).
itr

Possible Causes

Key
.b

Key batteries
Aftermarket system
Consumer electronic device
w

High power devices

TV/radio transmission towers
RTM
w

Visual Inspection and Diagnostic Pre­checks

w

Inspect the key for damage.

Inspect the key batteries.
Inspect for aftermarket RKE systems.

PINPOINT TEST T : THE RKE (REMOTE KEYLESS ENTRY) TRANSMITTER HAS POOR RANGE PERFORMANCE
NOTE: At least 2 programmed keys must be present to begin diagnosis of the RKE system.
T1 CHECK FOR THE CORRECT KEYS
Check that the correct keys are used with the vehicle. Refer to the PATS Job Aid in the Service Tips tab on the Professional Technician Society
(PTS) web page or the parts catalog.

Are the correct keys present?

Yes GO to T2
No The system cannot be tested without the correct keys. INFORM the customer the correct keys must be present to proceed with
diagnosis of the system.

T2 CHECK ALL KEYS FOR POOR RANGE PERFORMANCE

NOTE: Make sure the vehicle is in an open area with no other large metal objects near, such as other vehicles or steel buildings.
Check all keys for normal range performance (approximately 50m (165 ft) for a passive key).

Do all keys experience poor range?

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Yes GO to T4
No For a passive key, GO to T3

T3 CHECK THE PASSIVE KEY BATTERIES

NOTE: Do not clean off any grease from the battery terminals on the back surface of the circuit board.
Remove the passive key batteries. Refer to the Owner Guide for battery removal instructions.
Verify the correct batteries are used (CR2025).
Measure the key batteries voltage.

Are the voltages greater than 2.5 volts?

Yes REPLACE the suspect key. PROGRAM the new key.

REFER to: Anti­Theft Security Access (419­01B Passive Anti­Theft System (PATS) ­ Vehicles With: Keyless Vehicle System,
General Procedures).
No REPLACE both key batteries (make sure the batteries are seated correctly). DO NOT reprogram the key (weak or dead
batteries do not erase keys from memory).

T4 CHECK THE LOCATION OF THE VEHICLE AND THE APPROACH ANGLES AROUND THE VEHICLE

om
Make sure the poor performance is consistent in nature and is not from one approaching angle.
The RKE transmitter range performance may be degraded in certain locations. For example, if the vehicle or RKE transmitter is within range of high­
power devices, radio/TV towers, 2­way radios, cell phone charger or other radio communication device, the operating distance of the keys may be
reduced.

.c
Is the poor range performance consistent around the vehicle?

Yes

No
INSTALL a new RTM.

er
REFER to: Radio Transceiver Module (RTM) (419­10 Multifunction Electronic Modules, Removal and Installation).
The system is operating correctly at this time. The range may have been affected by environmental interference such as high­
ov
power devices or other radio communication device.
ec

The Remote Start Feature Is Inoperative

itr

Refer to Wiring Diagrams Cell 13 for schematic and connector information.

.b

Normal Operations and Fault Conditions

w

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).
w

Possible Causes

Wiring, terminals or connectors

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Remote start feature not enabled

Key
Hood ajar switch input concern
Door ajar switch input concern
TR input concern
Powertrain concern
BCM

Visual Inspection and Diagnostic Pre­checks

Inspect the passive key for damage.

PINPOINT TEST U : THE REMOTE START FEATURE IS INOPERATIVE

NOTE: This pinpoint test does not diagnose dealer installed remote start systems.
U1 CHECK THE REMOTE START FEATURE ENABLE/DISABLE SETTING
Ignition ON.
Using the steering wheel control switch, check the remote start feature setting in the message center.

Is the remote start feature enabled?

Yes GO to U2
No ENABLE the remote start feature.

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U2 CHECK THE PARK DETECT SWITCH INPUT
Verify the PRNDL displays correctly in the IPC. When the vehicle is in PARK, the P should be highlighted or displayed prominently.

Does the PRNDL display correctly?

Yes GO to U3
No DIAGNOSE the PRNDL.
REFER to: Instrumentation, Message Center and Warning Chimes (413­01 Instrumentation, Message Center and Warning
Chimes, Diagnosis and Testing).

U3 CHECK FOR POWERTRAIN DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, carry out the PCM KOEO and KOER self­tests.

Are any PCM Diagnostic Trouble Codes (DTCs) present?

Yes REFER to the PCM DTC chart in this section.

No GO to U4

U4 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
Using a diagnostic scan tool, carry out the BCM self­test.

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Are any BCM Diagnostic Trouble Codes (DTCs) present?

Yes REFER to the BCM DTC chart in this section.

.c
No GO to U5

U5 CHECK THE RKE (REMOTE KEYLESS ENTRY) FUNCTIONALITY er

ov
Ignition OFF.
Using the RKE function of the passive key, press the liftgate release button twice, the lock button and then the unlock button.
ec

Do all the functions tested of the RKE transmitter operate (lock, unlock and liftgate latch release or power liftgate open)?

Yes GO to U6
itr

No If all of the functions are inoperative, GO to Pinpoint Test R

If an individual function is inoperative, GO to Pinpoint Test S
.b

U6 CHECK THE WAKE­UP CIRCUIT FOR VOLTAGE AT THE PCM (POWERTRAIN CONTROL MODULE) USING THE BCM (BODY
w

CONTROL MODULE) PID (PARAMETER IDENTIFICATION) (PCM) WAKE­UP OUTPUT CONTROL (PCM_WKUP_CTRL)
Disconnect PCM B connector.
w

Ignition ON.
Using a diagnostic scan tool, command the BCM PID PCM_WKUP_CTRL on.
Measure:
w

Click to display connectors

2.0L GTDI

Positive Lead Measurement / Action Negative Lead

C1381B­28 Ground

Click to display connectors

2.7L GTDI

Positive Lead Measurement / Action Negative Lead

C1551B­28 Ground

Click to display connectors

3.5L Duratec

Positive Lead Measurement / Action Negative Lead

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C175B­65 Ground

Is the voltage greater than 11 volts?

Yes GO to U8
No GO to U7

U7 CHECK THE WAKE­UP CIRCUIT FOR AN OPEN

Ignition OFF.
Disconnect BCM C2280C.
Measure:

Click to display connectors

2.0L GTDI

Positive Lead Measurement / Action Negative Lead

C1381B­28 C2280C­18

om
Click to display connectors
2.7L GTDI

.c
Positive Lead Measurement / Action Negative Lead
C1551B­28
er C2280C­18
ov
Click to display connectors
ec

3.5L Duratec
itr

Positive Lead Measurement / Action Negative Lead

C175B­65 C2280C­18
.b
w

Is the resistance less than 3 ohms?

Yes GO to U9
w

No REPAIR the circuit.

w

U8 VERIFY THE REMOTE START FUNCTION IS INOPERATIVE

Ignition OFF.
Connect PCM B connector.
Close all the doors, the hood and the liftgate.
NOTE: Each button press must be done within three seconds of each other.
Using the key:
Press the door lock button.
Press the remote start button twice.

Does the vehicle remotely start?

Yes The system is operating correctly. INFORM the customer of the correct vehicle remote start operation.
No REPLACE the suspect key. PROGRAM the new key.
REFER to: Anti­Theft Security Access (419­01B Passive Anti­Theft System (PATS) ­ Vehicles With: Keyless Vehicle System,
General Procedures).

U9 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Disconnect and inspect all the BCM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins

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pushed­out pins ­ install new pins as necessary
Reconnect the BCM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this

test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here
to access Guided Routine (BCM).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

A Door Passive Entry Feature Is Inoperative

Refer to Wiring Diagrams Cell 117 for schematic and connector information.

Normal Operations and Fault Conditions

REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).

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BCM DTC Fault Trigger Conditions

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DTC Description Fault Trigger Conditions
B11C6:01 Passenger Door External Antenna: General
Electrical Failure
er
Sets when the BCM detects a fault from one of the circuits to the passenger side keyless entry
antenna (internal to the front passenger exterior door handle).
ov
B11CA:01 Driver Door External Antenna: General Sets when the BCM detects a fault from one of the circuits to the driver side keyless entry
Electrical Failure antenna (internal to the front driver exterior door handle).
B1381:11 Left Front Door Handle Proximity Sensor: Sets when the BCM detects a fault from one of the circuits to the left front exterior door handle.
Circuit Short To Ground
ec

B1381:15 Left Front Door Handle Proximity Sensor: Sets when the BCM detects a fault from one of the circuits to the left front exterior door handle.
Circuit Short To Battery or Open
itr

B1381:29 Left Front Door Handle Proximity Sensor: Set when the BCM detects an activated touch sensor for more than 5 minutes.
Signal Invalid
B1382:11 Right Front Door Handle Proximity Sensor: Sets when the BCM detects a fault from one of the circuits to the right front exterior door handle.
.b

Circuit Short To Ground

B1382:15 Right Front Door Handle Proximity Sensor: Sets when the BCM detects a fault from one of the circuits to the right front exterior door handle.
w

Circuit Short To Battery or Open

B1382:29 Right Front Door Handle Proximity Sensor: Set when the BCM detects an activated touch sensor for more than 5 minutes.
w

Signal Invalid
B1383:11 Left Rear Door Handle Proximity Sensor: Sets when the BCM detects a fault from one of the circuits to the left rear exterior door handle.
w

Circuit Short To Ground

B1382:15 Left Rear Door Handle Proximity Sensor: Sets when the BCM detects a fault from one of the circuits to the left rear exterior door handle.
Circuit Short To Battery or Open
B1382:29 Left Rear Door Handle Proximity Sensor: Set when the BCM detects an activated touch sensor for more than 5 minutes.
Signal Invalid
B1384:11 Right Rear Door Handle Proximity Sensor: Sets when the BCM detects a fault from one of the circuits to the right rear exterior door handle.
Circuit Short To Ground
B1384:15 Right Rear Door Handle Proximity Sensor: Sets when the BCM detects a fault from one of the circuits to the right rear exterior door handle.
Circuit Short To Battery or Open
B1384:29 Right Rear Door Handle Proximity Sensor: Set when the BCM detects an activated touch sensor for more than 5 minutes.
Signal Invalid

Possible Causes

Wiring, terminals or connectors

Door lock system concern
RKE system concern
Exterior door handle
BCM

Visual Inspection and Diagnostic Pre­checks

Inspect the exterior door handles for damage.

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PINPOINT TEST V : A DOOR PASSIVE ENTRY FEATURE IS INOPERATIVE

NOTE: Some models are not equipped with the door passive entry feature, but are equipped with push button start. Make sure the vehicle is equipped with the
door passive entry feature before carrying out diagnostics.
V1 CHECK THE DOOR LOCK OPERATION
Lock and unlock the doors using a door lock control switch.

Do the doors lock and unlock?

Yes GO to V2
No REFER to the Symptom Chart: Handles, Locks, Latches and Entry Systems ­ Electrical in this section.

V2 CHECK THE RKE (REMOTE KEYLESS ENTRY) OPERATION

Press the lock and unlock buttons on a key.

Do the doors lock and unlock?

Yes GO to V3
No GO to Pinpoint Test R

om
V3 CHECK THE PASSIVE ENTRY OPERATION FROM MULTIPLE DOORS
Operate the passive entry feature from both front doors.

Is the passive entry feature inoperative from both front doors?

.c
Yes GO to V4
No GO to V7
er
ov
V4 CHECK THE EXTERIOR DOOR HANDLE GROUND CIRCUIT FOR A SHORT TO VOLTAGE
Ignition OFF.
ec

Disconnect BCM C2280E.

Ignition ON.
Measure:
itr

Click to display connectors

Positive Lead Measurement / Action Negative Lead
.b

C2280E­20 Ground
w

Is any voltage present?

w

Yes REPAIR the circuit.

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No GO to V5

V5 CHECK THE EXTERIOR DOOR HANDLE GROUND CIRCUIT FOR A SHORT TO GROUND
Ignition OFF.
Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C2280E­20 Ground

Is the resistance greater than 10,000 ohms?

Yes GO to V6
No REPAIR the circuit.

V6 CHECK THE EXTERIOR DOOR HANDLE GROUND CIRCUIT FOR AN OPEN (ALL DOORS PASSIVE ENTRY INOPERATIVE)
Disconnect Left Front Exterior Door Handle C543.
Measure:

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Click to display connectors

Positive Lead Measurement / Action Negative Lead
C543­4 C2280E­20

Is the resistance less than 3 ohms?

Yes GO to V16
No REPAIR the circuit.

V7 CHECK FOR VOLTAGE TO THE EXTERIOR DOOR HANDLE

Ignition OFF.
Disconnect suspect exterior door handle.
Measure:

Click to display connectors

Left Front

Positive Lead Measurement / Action Negative Lead

om
C543­1 Ground

.c
Click to display connectors
Right Front

Positive Lead er
Measurement / Action Negative Lead
ov
C634­1 Ground
ec

Click to display connectors

itr

Left Rear
.b

Positive Lead Measurement / Action Negative Lead

C729­1 Ground
w
w

Click to display connectors

w

Right Rear

Positive Lead Measurement / Action Negative Lead

C831­1 Ground

Is the voltage greater than 11 volts?

Yes GO to V10
No GO to V8

V8 CHECK THE EXTERIOR DOOR HANDLE VOLTAGE SUPPLY CIRCUIT FOR A SHORT TO GROUND
Disconnect BCM C2280E.
Measure:

Click to display connectors

Left Front

Positive Lead Measurement / Action Negative Lead

C543­1 Ground

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Click to display connectors

Right Front

Positive Lead Measurement / Action Negative Lead

C634­1 Ground

Click to display connectors

Left Rear

Positive Lead Measurement / Action Negative Lead

C729­1 Ground

Click to display connectors

om
Right Rear

Positive Lead Measurement / Action Negative Lead

.c
C831­1 Ground

Is the resistance greater than 10,000 ohms?

er
ov
Yes GO to V9
No REPAIR the circuit.
ec

V9 CHECK THE EXTERIOR DOOR HANDLE VOLTAGE SUPPLY CIRCUIT FOR AN OPEN
itr

Measure:

Click to display connectors

.b

Left Front
w

Positive Lead Measurement / Action Negative Lead

C543­1 C2280E­21
w
w

Click to display connectors

Right Front

Positive Lead Measurement / Action Negative Lead

C634­1 C2280E­5

Click to display connectors

Left Rear

Positive Lead Measurement / Action Negative Lead

C729­1 C2280E­22

Click to display connectors

Right Rear

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Positive Lead Measurement / Action Negative Lead
C831­1 C2280E­4

Is the resistance less than 3 ohms?

Yes GO to V16
No REPAIR the circuit.

V10 CHECK THE EXTERIOR DOOR HANDLE GROUND CIRCUIT FOR AN OPEN
Disconnect BCM C2280E.
Measure:

Click to display connectors

Left Front

Positive Lead Measurement / Action Negative Lead

C543­4 C2280E­20

om
Click to display connectors
Right Front

.c
Positive Lead Measurement / Action Negative Lead
C634­4
er C2280E­20
ov
Click to display connectors
ec

Left Rear

Positive Lead Measurement / Action Negative Lead

itr

C729­4 C2280E­20
.b
w

Click to display connectors

Right Rear
w

Positive Lead Measurement / Action Negative Lead

w

C831­4 C2280E­20

Is the resistance less than 3 ohms?

Yes For a front exterior door handle, GO to V11

For a rear exterior door handle, GO to V12
No REPAIR the circuit.

V11 CHECK THE EXTERIOR DOOR HANDLE INTERNAL ANTENNA

Measure:

Positive Lead Measurement / Negative Lead

Action

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C543, pin 2, component side C543, pin 3, component side

om
.c
C634, pin 2, component side er C634, pin 3, component side
ov
ec

Is the resistance between 1 and 3 ohms?

Yes GO to V12
itr

No INSTALL a new front exterior handle.

REFER to: Exterior Front Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
.b

V12 CHECK THE EXTERIOR DOOR HANDLE

w

Remove the opposite side exterior door handle.

REFER to: Exterior Front Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
w

REFER to: Exterior Rear Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
Transfer the exterior door handle from the opposite side of the vehicle to the suspect exterior door. For example, if the left front exterior door handle is suspect,
transfer the right front exterior door handle to the left front door.
w

Connect BCM C2280E.

Operate the keyless entry feature from the suspect door.

Does the keyless entry feature operate from the suspect door?

Yes INSTALL a new exterior handle.

REFER to: Exterior Front Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
REFER to: Exterior Rear Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).
No For a front door, GO to V13
For a rear door, GO to V16

V13 CHECK THE EXTERIOR DOOR HANDLE ANTENNA CIRCUITS FOR A SHORT TO VOLTAGE
Disconnect BCM C2280E.
Ignition ON.
Measure:

Click to display connectors

Left Front

Positive Lead Measurement / Action Negative Lead

C543­2 Ground
C543­3 Ground

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Click to display connectors

Right Front

Positive Lead Measurement / Action Negative Lead

C634­2 Ground
C634­3 Ground

Is any voltage present?

Yes REPAIR the circuit in question.

No GO to V14

V14 CHECK THE EXTERIOR DOOR HANDLE ANTENNA CIRCUITS FOR A SHORT TO GROUND
Ignition OFF.

om
Measure:

Click to display connectors

Left Front

.c
Positive Lead Measurement / Action Negative Lead
C543­2
C543­3
er Ground
Ground
ov
ec

Click to display connectors

Right Front
itr

Positive Lead Measurement / Action Negative Lead

C634­2 Ground
.b

C634­3 Ground
w

Are the resistances greater than 10,000 ohms?

w

Yes GO to V15
w

No REPAIR the circuit in question.

V15 CHECK THE EXTERIOR DOOR HANDLE ANTENNA CIRCUITS FOR AN OPEN
Measure:

Click to display connectors

Left Front

Positive Lead Measurement / Action Negative Lead

C543­2 C2280E­13
C543­3 C2280E­28

Click to display connectors

Right Front

Positive Lead Measurement / Action Negative Lead

C634­2 C2280E­12

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C634­3 C2280E­29

Are the resistances less than 3 ohms?

Yes GO to V16
No REPAIR the circuit in question.

V16 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Disconnect and inspect all the BCM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the BCM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and

FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here to access

om
Guided Routine (BCM).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause
of any connector or pin issues.

.c
The Liftgate Passive Entry Feature Is Inoperative
er
ov
Refer to Wiring Diagrams Cell 117 for schematic and connector information.

Normal Operations and Fault Conditions

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REFER to: Handles, Locks, Latches and Entry Systems ­ System Operation and Component Description (501­14 Handles, Locks, Latches and Entry Systems,
Description and Operation).
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BCM DTC Fault Trigger Conditions

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DTC Description Fault Trigger Conditions

B10C7:01 Interior Trunk Antenna: General Electrical Failure Sets when the BCM detects a fault from the keyless entry rear antenna input.
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Possible Causes

Wiring, terminals or connectors

Keyless entry rear antenna
BCM

PINPOINT TEST W : THE LIFTGATE PASSIVE ENTRY FEATURE IS INOPERATIVE

W1 CHECK THE RKE (REMOTE KEYLESS ENTRY) OPERATION
Ignition OFF.
Close the liftgate.
Press the liftgate release button twice on a key.

Does the liftgate latch release (manual liftgate) or the liftgate power open (power liftgate)?

Yes GO to W2
No GO to Pinpoint Test R

W2 CHECK THE LIFTGATE RELEASE SWITCH INPUT

Close the liftgate.
Ignition ON.
Unlock the doors using the door lock control switch.
Press the liftgate release button located at the rear of the vehicle.

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Does the liftgate latch release (manual liftgate) or power open (power liftgate)?

Yes For vehicles with a manual liftgate, GO to W5

For vehicles equipped with a power liftgate, GO to W3
No For vehicles with a manual liftgate, GO to Pinpoint Test N
For vehicles equipped with a power liftgate,
REFER to: Body Closures (501­03 Body Closures, Diagnosis and Testing).

W3 CHECK THE BCM (BODY CONTROL MODULE) LIFTGATE RELEASE SWITCH STATUS (LFTGATE_R_SW) PID (PARAMETER IDENTIFICATION)
Using a diagnostic scan tool, view the BCM LFTGATE_R_SW PID while pressing the liftgate release switch.

Does the PID indicate the switch is pressed?

Yes GO to W5
No GO to W4

W4 CHECK THE LIFTGATE RELEASE SWITCH INPUT CIRCUIT FOR AN OPEN

Ignition OFF.
Disconnect BCM C2280D.

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Disconnect Exterior Liftgate Release Switch C4216.
Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead

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C4216­1 C2280D­1

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Is the resistance less than 3 ohms?

Yes GO to W9
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No REPAIR the circuit.

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W5 CHECK THE KEYLESS ENTRY REAR ANTENNA

Ignition OFF.
Disconnect Keyless Entry Rear Antenna C4321.
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Measure:
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Positive Lead Measurement / Negative Lead

Action
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C4321, pin 1, component side C4321, pin 2, component side

Is the resistance between 1 and 3 ohms?

Yes GO to W6
No INSTALL a new keyless entry rear antenna.
REFER to: Keyless Entry Rear Antenna (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

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W6 CHECK THE KEYLESS ENTRY REAR ANTENNA CIRCUITS FOR A SHORT TO VOLTAGE
Disconnect BCM C2280E.
Ignition ON.
Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C2280E­16 Ground
C2280E­15 Ground

Is any voltage present?

Yes REPAIR the circuit in question.

No GO to W7

W7 CHECK THE KEYLESS ENTRY REAR ANTENNA CIRCUITS FOR A SHORT TO GROUND
Ignition OFF.

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Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead

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C2280E­16 Ground
C2280E­15 Ground

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Are the resistances greater than 10,000 ohms?

Yes GO to W8
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No REPAIR the circuit in question.

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W8 CHECK THE KEYLESS ENTRY REAR ANTENNA CIRCUITS FOR AN OPEN

Measure:
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Click to display connectors

Positive Lead Measurement / Action Negative Lead
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C2280E­16 C4817­1
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C2280E­15 C4817­2
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Are the resistances less than 3 ohms?

Yes GO to W9
No REPAIR the circuit in question.

W9 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Disconnect and inspect all the BCM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the BCM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this test and

FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here to access
Guided Routine (BCM).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause
of any connector or pin issues.
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U0146:00

Normal Operations and Fault Conditions

The RTM communicates with the GWM over the CAN. If the RTM does not receive messages from the GWM, features such as the passive entry can be
inoperative.

RTM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

U0146:00 Lost Communication With Gateway "A": No Sub Type Sets when the RTM detects data messages are missing from the GWM over the
Information CAN.

Possible Causes

Network communication concern

RTM

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GWM

PINPOINT TEST X : U0146:00

X1 VERIFY THE CUSTOMER CONCERN

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Ignition ON.
Verify there is an observable symptom present.

Is an observable symptom present?

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Yes GO to X2
No The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault
condition.
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X2 CHECK THE COMMUNICATION NETWORK

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Using a diagnostic scan tool, carry out a network test.

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Does the GWM pass the network test?

Yes GO to X3
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No
REFER to: Communications Network (418­00 Module Communications Network, Diagnosis and Testing).
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X3 CHECK FOR CHARGING SYSTEM RELATED DIAGNOSTIC TROUBLE CODES (DTCS)

Using a diagnostic scan tool, retrieve all Continuous Memory Diagnostic Trouble Codes (CMDTCs).

Are any battery voltage or charging system related Diagnostic Trouble Codes (DTCs) retrieved?

Yes DIAGNOSE the charging system. REFER to the appropriate 303­14 section.
No GO to X4

X4 RECHECK THE RTM (RADIO TRANSCEIVER MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during PMI or the PMI may not have
been performed.
Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the RTM self­test.

Is DTC U0146:00 still present?

Yes GO to X5
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault
condition.

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X5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0146 SET IN OTHER MODULES
Using a diagnostic scan tool, clear all Diagnostic Trouble Codes (DTCs).
Ignition OFF.
Ignition ON.
Wait 30 seconds.
Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Is DTC U0146 set in other modules?

Yes INSTALL a new GWM.

REFER to: Gateway Module A (GWM) (418­00 Module Communications Network, Removal and Installation).
No INSTALL a new RTM.
REFER to: Radio Transceiver Module (RTM) (419­10 Multifunction Electronic Modules, Removal and Installation).

U0258:87 or U1A00:00

Refer to Wiring Diagrams Cell 117 for schematic and connector information.

Normal Operation and Fault Conditions

The RTM communicates with the BCM over a LIN­based circuit and, when the network is awake, over the CAN.

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RTM DTC Fault Trigger Conditions

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DTC Description Fault Trigger Conditions
U1A00:00 Private Communication Network: No Sub Type Information

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Sets when the RTM detects a fault with the LIN­based circuit to the BCM.
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BCM DTC Fault Trigger Conditions
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DTC Description Fault Trigger Conditions

U0258:87 Lost Communication With Radio Transceiver: Missing Sets when the BCM detects a communication fault with the RTM over the LIN­based
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Message circuit.
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Possible Causes
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Wiring, terminals or connectors

RTM
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BCM
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PINPOINT TEST Y : U0258:87 OR U1A00:00

Y1 CHECK IF THE RTM (RADIO TRANSCEIVER MODULE) AND THE BCM (BODY CONTROL MODULE) PASS THE NETWORK TEST
Ignition ON.
Using a diagnostic tool, carry out the network test.

Does the RTM and the BCM pass the network test?

Yes GO to Y2
No
REFER to: Communications Network (418­00 Module Communications Network, Diagnosis and Testing).

Y2 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO VOLTAGE
Disconnect RTM C9026.
Disconnect BCM C2280G.
Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C9026­2 Ground

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Is any voltage present?

Yes REPAIR the circuit.

No GO to Y3

Y3 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO GROUND
Connect BCM C2280G.
Ignition OFF.
Disconnect BCM C2280G.
Measure:

Click to display connectors

Positive Lead Measurement / Action Negative Lead
C9026­2 Ground

Is the resistance greater than 10,000 ohms?

Yes GO to Y4
No REPAIR the circuit.

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Y4 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR AN OPEN

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Measure:

Click to display connectors

C9026­2
Positive Lead Measurement / Action

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Negative Lead
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Is the resistance less than 3 ohms?
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Yes GO to Y5
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No REPAIR the circuit.

.b

Y5 CHECK FOR CORRECT RTM (RADIO TRANSCEIVER MODULE) OPERATION

Disconnect and inspect the RTM connector.
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Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
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pushed­out pins ­ install new pins as necessary

Reconnect the RTM connector and make sure it seats and latches correctly.
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Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this
test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new RTM.
REFER to: Radio Transceiver Module (RTM) (419­10 Multifunction Electronic Modules, Removal and Installation).

TEST the system for normal operation. If the concern is still present, GO to Y6
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

Y6 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

Disconnect and inspect all the BCM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the BCM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this

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test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here
to access Guided Routine (BCM).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

U0140:00

Normal Operation and Fault Conditions

The DDM/ PDM communicates with the BCM over the CAN. If the DDM/ PDM does not receive messages from the BCM, features such as the puddle lamps,
exterior mirror turn signal and door switch illumination can be inoperative.

DDM/ PDM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

U0140:00 Lost Communication With Body Control Module: No Sub­Type Sets when the DDM/ PDM detects data messages are missing from the
Information BCM.

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Possible Causes

Network communication concern

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DDM/ PDM
BCM

Z1 VERIFY THE CUSTOMER CONCERN er

PINPOINT TEST Z : U0140:00
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Ignition ON.
Verify there is an observable symptom present.
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Is an observable symptom present?

Yes GO to Z2
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No The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault
condition.
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Z2 CHECK THE COMMUNICATION NETWORK

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Using a diagnostic scan tool, carry out a network test.

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Does the BCM pass the network test?

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Yes GO to Z3
No
REFER to: Communications Network (418­00 Module Communications Network, Diagnosis and Testing).

Z3 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
Using a diagnostic scan tool, carry out the BCM self­test.

Are any voltage related Diagnostic Trouble Codes (DTCs) present?

Yes
REFER to: Body Control Module (BCM) (419­10 Multifunction Electronic Modules, Diagnosis and Testing).
No GO to Z4

Z4 RECHECK THE DDM (DRIVER DOOR MODULE) OR PDM (PASSENGER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during PMI or the PMI may not have
been performed.
Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the DDM/ PDM self­test.

Is DTC U0140:00 still present?

Yes GO to Z5

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No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault
condition.

Z5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140 SET IN OTHER MODULES
Using a diagnostic scan tool, clear all Diagnostic Trouble Codes (DTCs).
Ignition OFF.
Ignition ON.
Wait 30 seconds.
Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Is DTC U0140 set in other modules?

Yes
Click here to access Guided Routine (BCM).
No INSTALL a new DDM or PDM.
REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).

U0208:00

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Normal Operation and Fault Conditions

The DDM/ PDM communicate with the DSM over the CAN. If the DDM/ PDM does not receive messages from the DSM, features such as the memory mirror
position can be inoperative.

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DDM/ PDM DTC Fault Trigger Conditions
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DTC Description Fault Trigger Conditions
U0208:00 Lost Communication With "Seat Control Module A": No Sub­Type Sets when the DDM/ PDM detects data messages are missing from the
Information DSM.
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Possible Causes

Network communication concern

DDM/ PDM
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DSM
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PINPOINT TEST AA : U0208:00

AA1 VERIFY THE CUSTOMER CONCERN
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Ignition ON.
Verify there is an observable symptom present.
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Is an observable symptom present?

Yes GO to AA2
No The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault
condition.

AA2 CHECK THE COMMUNICATION NETWORK

Using a diagnostic scan tool, carry out a network test.

Does the DSM pass the network test?

Yes GO to AA3
No
REFER to: Communications Network (418­00 Module Communications Network, Diagnosis and Testing).

AA3 CHECK FOR DSM (DRIVER FRONT SEAT MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
Using a diagnostic scan tool, carry out the DSM self­test.

Are any voltage related Diagnostic Trouble Codes (DTCs) present?

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Yes
REFER to: Front Seats (501­10A Front Seats, Diagnosis and Testing).
No GO to AA4

AA4 RECHECK THE DDM (DRIVER DOOR MODULE) OR PDM (PASSENGER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during PMI or the PMI may not have
been performed.
Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the DDM/ PDM self­test.

Is DTC U0208:00 still present?

Yes GO to AA5
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault
condition.

AA5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0208 SET IN OTHER MODULES
Using a diagnostic scan tool, clear all Diagnostic Trouble Codes (DTCs).
Ignition OFF.
Ignition ON.

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Wait 30 seconds.
Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Is DTC U0208 set in other modules?

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Yes INSTALL a new DSM.
REFER to: Driver Front Seat Module (DSM) (501­10A Front Seats, Removal and Installation).
No INSTALL a new DDM or PDM.
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REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
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U0232:00

Normal Operation and Fault Conditions

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The DDM communicates with the SODL over the CAN. If the DDM does not receive messages from the SODL, the side obstacle detection feature can be
inoperative for the left side.
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DDM DTC Fault Trigger Conditions

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DTC Description Fault Trigger Conditions

U0232:00 Lost Communication With Side Obstacle Detection Control Module ­ Left: No Sub­ Sets when the DDM detects data messages are missing from
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Type Information the SODL.

Possible Causes

Network communication concern

DDM
SODL

PINPOINT TEST AB : U0232:00

AB1 VERIFY THE CUSTOMER CONCERN
Ignition ON.
Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AB2
No The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault
condition.

AB2 CHECK THE COMMUNICATION NETWORK

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Using a diagnostic scan tool, carry out a network test.

Does the SODL pass the network test?

Yes GO to AB3
No
REFER to: Communications Network (418­00 Module Communications Network, Diagnosis and Testing).

AB3 CHECK FOR SODL (SIDE OBSTACLE DETECTION CONTROL MODULE LH) DIAGNOSTIC TROUBLE CODES (DTCS)
Using a diagnostic scan tool, carry out the SODL self­test.

Are any voltage related Diagnostic Trouble Codes (DTCs) present?

Yes
REFER to: Blind Spot Information System (419­04 Side and Rear Vision, Diagnosis and Testing).
No GO to AB4

AB4 RECHECK THE DDM (DRIVER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during PMI or the PMI may not have
been performed.

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Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the DDM self­test.

Is DTC U0232:00 still present?

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Yes GO to AB5
No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault
condition.

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ov
AB5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0232 SET IN OTHER MODULES
Using a diagnostic scan tool, clear all Diagnostic Trouble Codes (DTCs).
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Ignition OFF.
Ignition ON.
Wait 30 seconds.
Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.
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Is DTC U0232 set in other modules?

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Yes INSTALL a new SODL.

REFER to: Side Obstacle Detection Control Module (419­04 Side and Rear Vision, Removal and Installation).
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No INSTALL a new DDM.

REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
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U0233:00

Normal Operation and Fault Conditions

The PDM communicates with the SODR over the CAN. If the PDM does not receive messages from the SODR, the side obstacle detection feature can be
inoperative for the right side.

PDM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

U0233:00 Lost Communication With Side Obstacle Detection Control Module ­ Right: No Sub­ Sets when the PDM detects data messages are missing from
Type Information the SODR.

Possible Causes

Network communication concern

PDM
SODR

PINPOINT TEST AC : U0233:00

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AC1 VERIFY THE CUSTOMER CONCERN
Ignition ON.
Verify there is an observable symptom present.

Is an observable symptom present?

Yes GO to AC2
No The system is operating normally at this time. The DTC may have been set due to high network traffic or an intermittent fault
condition.

AC2 CHECK THE COMMUNICATION NETWORK

Using a diagnostic scan tool, carry out a network test.

Does the SODR pass the network test?

Yes GO to AC3
No
REFER to: Communications Network (418­00 Module Communications Network, Diagnosis and Testing).

AC3 CHECK FOR SODR (SIDE OBSTACLE DETECTION CONTROL MODULE RH) DIAGNOSTIC TROUBLE CODES (DTCS)

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Using a diagnostic scan tool, carry out the SODR self­test.

Are any voltage related Diagnostic Trouble Codes (DTCs) present?

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Yes
REFER to: Blind Spot Information System (419­04 Side and Rear Vision, Diagnosis and Testing).
No GO to AC4

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AC4 RECHECK THE PDM (PASSENGER DOOR MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

NOTE: If new modules were installed prior to the DTC being set, the module configuration may be incorrectly set during PMI or the PMI may not have
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been performed.
Using a diagnostic scan tool, clear the Diagnostic Trouble Codes (DTCs) and repeat the PDM self­test.
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Is DTC U0233:00 still present?

Yes GO to AC5
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No The system is operating correctly at this time. The DTC may have been set due to high network traffic or an intermittent fault
condition.
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AC5 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0233 SET IN OTHER MODULES
Using a diagnostic scan tool, clear all Diagnostic Trouble Codes (DTCs).
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Ignition OFF.
Ignition ON.
Wait 30 seconds.
Using a diagnostic scan tool, retrieve the Continuous Memory Diagnostic Trouble Codes (CMDTCs) from all modules.

Is DTC U0233 set in other modules?

Yes INSTALL a new SODR.

REFER to: Side Obstacle Detection Control Module (419­04 Side and Rear Vision, Removal and Installation).
No INSTALL a new PDM.
REFER to: Passenger Door Module (PDM) (419­10 Multifunction Electronic Modules, Removal and Installation).

P1594 OR P1595

Normal Operation and Fault Conditions

When the BCM receives a request to remote start the vehicle, it first checks to make sure conditions exist to allow it to start (for example, the hood and doors
closed, vehicle in PARK, no powertrain concerns). If the required conditions are correct, the BCM starts the vehicle and allows it to run for a predetermined
amount of time, determined by the setting selected from the message center.

PCM DTC Fault Trigger Conditions

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DTC Description Fault Trigger Conditions

P1594 Forced Engine Shutdown ­ Remote Start System Fault, No Unattended Sets when the PCM detects the remote start has been active for more than
Vehicle Timeout 30 minutes continuously.
P1595 Forced Engine Shutdown ­ Remote Start System Fault, Transmission Sets when the PCM detects the remote start is active with the transmission
Range Not In Park Position not in PARK.

Possible Causes

Network communication concern

Powertrain concern
BCM

PINPOINT TEST AD : P1594 OR P1595

AD1 CHECK FOR OTHER PCM (POWERTRAIN CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)
Review the results from the PCM self­test.

Are any other PCM Diagnostic Trouble Codes (DTCs) present?

Yes DIAGNOSE all other PCM Diagnostic Trouble Codes (DTCs) first. REFER to the PCM DTC Chart in the appropriate 303­14
section.

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No GO to AD2

AD2 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS)

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Ignition ON.
Using a diagnostic scan tool, carry out the BCM self­test.

Are any BCM Diagnostic Trouble Codes (DTCs) present?

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Yes REFER to the BCM DTC Chart in this section.
No GO to AD3
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AD3 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION

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Disconnect and inspect all the BCM connectors.

Repair:
corrosion (install new connectors or terminals ­ clean module pins)
.b

damaged or bent pins ­ install new terminals pins

pushed­out pins ­ install new pins as necessary
Reconnect the BCM connectors and make sure they seat and latch correctly.
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Operate the system and determine if the concern is still present.

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Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this
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test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, Click here
to access Guided Routine (BCM).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

B11DA:23

Normal Operation and Fault Conditions

The DDM sends voltage signals tot he door latch to monitor the door lock cylinder lock/unlock position.

DDM DTC Fault Trigger Conditions

DTC Description Fault Trigger Conditions

B11DA:23 Driver Door Key Cylinder Switch: Signal Stuck Sets when the DDM detects a short to ground from one of the door lock cylinder input circuits.
Low

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Possible Causes

Wiring, terminals or connectors

Door latch
DDM

PINPOINT TEST AE : B11DA:23

AE1 CHECK THE OPERATION OF THE DOOR LOCK CYLINDER
Ignition OFF.
Lock and unlock the driver front door using the door lock cylinder.

Does the door lock cylinder lock and unlock the door?

Yes GO to AE2
No GO to Pinpoint Test G

AE2 CHECK THE DOOR LATCH FOR AN INTERNAL FAULT

Disconnect Left Front Door Latch C525.
Ignition ON.
Using a diagnostic scan tool, clear the BCM Diagnostic Trouble Codes (DTCs).
Using a diagnostic scan tool, carry out the BCM self­test.

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Is DTC B11DA:23 still present?

Yes GO to AE3

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No INSTALL a new door latch.
REFER to: Front Door Latch (501­14 Handles, Locks, Latches and Entry Systems, Removal and Installation).

AE3 CHECK THE DOOR LOCK/UNLOCK INPUT CIRCUITS FOR A SHORT TO GROUND er
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Ignition OFF.
Disconnect DDM C501B.
Measure:
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Click to display connectors

Positive Lead Measurement / Action Negative Lead
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C501B­11 Ground
C501B­4 Ground
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Are the resistances greater than 10,000 ohms?

Yes GO to AE4
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No REPAIR the circuit in question.

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AE4 CHECK FOR CORRECT DDM (DRIVER DOOR MODULE) OPERATION

Disconnect and inspect all the DDM connectors.
Repair:
corrosion (install new connectors or terminals ­ clean module pins)
damaged or bent pins ­ install new terminals pins
pushed­out pins ­ install new pins as necessary
Reconnect the DDM connectors and make sure they seat and latch correctly.
Operate the system and determine if the concern is still present.

Is the concern still present?

Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, DISCONTINUE this
test and FOLLOW TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new DDM.
REFER to: Driver Door Module (DDM) (419­10 Multifunction Electronic Modules, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root
cause of any connector or pin issues.

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501­14 Handles, Locks, Latches and Entry Systems 2015 Edge

Removal and Installation Procedure revision date: 02/18/2016

Rear Door Latch

Base Part Number: 26412

Removal

NOTE: LH side shown, RH side similar.

NOTE: Removal steps in this procedure may contain installation details.

1. Remove the rear door trim panel.

Refer to: Rear Door Trim Panel (501­05 Interior Trim and Ornamentation, Removal and Installation).

2. NOTE: The rear door removed for clarity.

Remove the exterior door watershield.

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3. Remove the exterior rear door handle.

Refer to: Exterior Rear Door Handle (501­14 Handles, Locks, Latches and Entry Systems, Removal and
Installation).

4. NOTE: The rear door removed for clarity.

Remove the exterior door handle reinforcement screw.

Torque: 62 lb.in (7 Nm)

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5. NOTE: The rear door removed for clarity.

Remove the rear door latch bolts.

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Torque: 71 lb.in (8 Nm)
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6. NOTE: The rear door removed for clarity.

Route the interior rear door handle cable through the door.
1. Disconnect the electrical connector.
2. Route the interior rear door handle cable through the door.

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7. NOTE: The rear door removed for clarity.

Remove the retainers.

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Torque: 12 lb.in (1.3 Nm)
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8. Remove the rear door latch.

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9. NOTE: This step is only necessary when installing a new component.

Remove the interior rear door handle cable from the rear door latch.
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10. NOTE: This step is only necessary when installing a new component.

Remove the exterior rear door handle reinforcement.

1. Tighten the screw to release the rear exterior handle actuation lever tension on the cable.
2. Detach and position aside the cable from the exterior rear door handle reinforcement.

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11. NOTE: This step is only necessary when installing a new component.
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Remove the rear door latch.
1. Remove the screws.
2. Detach and position aside the cable from the rear door latch and remove the rear door latch.
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Installation

1. To install, reverse the removal procedure.

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2. NOTE: This step is only necessary when installing a new component.

Install the rear door latch.

1. Install the rear door latch and the screws.
2. Attach the cable to the rear door latch.

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3. NOTE: This step is only necessary when installing a new component.

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NOTE: This step must be done correctly or the exterior door handle will not engage the lever on installation.
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Install the exterior rear door handle reinforcement.

1. Install the cable eyelet to the lever.
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2. While keeping tension on the cable and holding the handle lever in the engaged position, turn the release
screw until the handle lever is positioned against the stop.
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4. NOTE: This step is only necessary when installing a new component.

Install the interior rear door handle cable to the rear door latch.
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