Government of Rajasthan
Evaluation Department, Yojana Bhawan, Jaipur
Rajasthan State Government Schemes Evaluation Management System
(Raj Evaluation)
Request for Proposal (RFP)
Scope of Work/QCBS Criteria/ Additional TOC/ Penalty
1. Scope of Work :
Major Scope of work is to provide end-to-end professional support for this department's
Online Software i.e. Rajasthan State Government Schemes Evaluation Management
System (Raj Evaluation), its Mobile Application and Website including Evaluation
studies, analysis of data,design, development, integration, testing, documentation, training of
software to users, deployment, implementation and overall management of software solutions
and thereafter post implementation support of the deployed software by use of open standards
for application development.
The application development work shall be based upon one or more of the following
development frameworks i.e. as per the technical requirements of the project :-
• Development Framwork -> .NET
• .NET Framwork 4.5.2/Window
• Mobile Platform (BREW/ J2ME/ JavaFX Mobile/ etc.)
• Database Platforms (MS-SQL2019/Window)
• Language and its version/Plateform->C# and .Net
• Application - Android and Its Version/Platform -> ionic -6, angular – 14, android- 10
• Mobile Application Development
• Any other technical requirements.
1.1 Deployment of Resource/s :
Evaluation Department intends to hire software development services from reputed and
technically qualified bidders. The bidder shall be requested to depute the following resource/s
for software development, maintenance, upgradation, updating etc. for this department's
Online Software i.e. Rajasthan State Government Schemes Evaluation Management System
(Raj Evaluation), its Mobile Application and Website. The tentative details of resource/s
required under the project are as follows:-
Sr. Role Desirable Qualification and Experience
No.
1 Software B.E/ B.Tech/MCA/ M.Sc (CS/ IT) with 5+ years of
Developer/s relevant work experience.
1.2 Role and responsibilities of Deployed Resource/s :
• Evaluate the indicative solution and deployment architecture and prepare a detailed
design document and suggest changes to the architecture.
• Identify software requirements for implementation of the functional needs.
1
• Study, analysis, design, develop, integrate, test, commission, monitor and maintain
the application software as per the requirements of the Purchaser (Evaluation
Department).
• Develop the overall solution as per standard Software Development Life Cycle
(SDLC).
• Document the software implementation details accurately as per standard
documentation methodology.
• Prepare test cases, especially to test functionality and reliability of the
implementation and submit test reports to the department for review.
• Prepare detailed release notes for software.
• Ensure timely implementation of solution as per prescribed project timelines.
• Resolve bugs reported.
• Implement new modules and changes to software as per the priority specified.
• Provide effort estimate for the changes in software to be implemented and ensure
implementation of the software as per estimates provided.
• Provide the required training on the overall solution to the users of this Software.
• The resource/s will be deployed by the selected firm within 10 days of intimation
from Evaluation Department.
2. Pre Qualification Criteria:
Sr. Criteria Documents
No.
Average annual turnover from IT/ ITeS Copy of CA Certificate with details of CA
1 for theperiod 2021-22, 2022-23, 2023- including its Membership Number & Firm
24 should Details with Unique Document Identification
be minimum INR One Crore Number (UDIN)
2 Bidder should be Software Engineering Copy of valid CMMI Level certificate
Institute Capability Maturity Model
Integration (SEI CMMI) Level 3 Certified
or Higher
3 Net worth should be positive by March, Copy of CA Certificate with details of CA
2024 including its Membership Number & Firm
Details with UDIN
Note : Above criteria is mandatory for further evaluation.
2
3. Technical Evaluation Marking Criteria for Quality and Cost Based Selection
(QCBS) and documents required from bidder :
S.No. Parameters Max. Required Documents
Marks
Company Performance
Copy of CA Certificate to be submitted.
(Refer section 3.1[1] for
1 30 Copy of valid Certifications with Unique
details)
Document Identification Number (UDIN).
Copies of Work Orders and Work
Previous project Completion Certificates from client / Phase
Experience Completion Certificate from the client / Self-
(Refer section 3.1[2] for Certificate of status of Project (as applicable)
2 35
details) Certified by the Chartered Accountant with
UDIN
Copies of Work Orders and Work
Experience with Completion Certificates from client / Phase
Government of Rajasthan Completion Certificate from the client / Self-
3 (Refer section 3.1 [3] for 35 Certificate of status of Project (as applicable)
details) Certified by the Chartered Accountant with
UDIN.
Total Points/ Marks 100
Cut Off Points for technical 60
qualification stage
3.1 Detailed Technical Evaluation Criteria for Quality and Cost Based Selection (QCBS)
S. No. Max. Marks
Criteria
1 Company Performance 30
Annual Turnover
Average annual turnover for the period 2021-22, 2022-23, 2023-24
1.1 20
> than 70Cr
=< 25 Cr > 25 but <=50 Cr > 50 & <=70 Cr
(5 Marks) (10 Marks) (15 Marks) (20 Marks)
Certification- SEI CMMI Level 3 & Higher
1.2 10
SEI CMMI Level 3 SEI CMMI Level 5
(5 Marks) (7 Marks)
If any bidder has ISO 9001certificate then extra 3 Marks may be given.
3
2 Previous Project Experience 35
Number of Similar Projects executed
Bidder should have experience of application development including
application management services *Projects which are either Completed or Go-
Live status has been achieved or Currently under Operation and Maintenance
2.1 / FMS phase during last 5 financial years i.e. FY 2019-20 to FY 2023-24 with 15
any Central Govt. / State Govt. (excluding Government of Rajasthan) / PSUs
in India (excluding Government of Rajasthan) as per below mentioned
criteria:-
Profile (Scope and Duration) of the projects
No. of Projects 1-3 No. of Projects 4- 5 No of Projects > than 5
(7 Marks) (10 Marks) (15 Marks)
Number of Similar Projects executed
Bidder should have experience of application development including
application management services *Projects which are either Completed or Go-
Live status has been achieved or Currently under Operation and Maintenance
2.2 / FMS phase during last 5 financial years i.e. FY 2019-20 to FY 2023-24 with 5
Non-Government entities as per below mentioned criteria:-
Profile (Scope and Duration) of the projects
No. of Projects 1-3 No. of Projects 4- 5 No of Projects > than 5
(2 Marks) (3 Marks) (5 Marks)
Number of Similar Projects executed
Bidder should have experience of application development including
application management services of at least one *Project which is either
Completed or Go-Live status has been achieved or Currently under Operation
and Maintenance / FMS phase during last 5 financial years i.e. FY 2019-20 to 10
2.3 FY 2023-24 with any Central Govt. /State Govt./PSUs in India (excluding
Government of Rajasthan) as per below mentioned criteria:-
Profile (Scope, Duration & Project cost in INR) of the projects
>= 50 Lacs but <= 75 > 75 Lacs but <= 1 Crore > 1 Crore
Lacs
(5 Marks) (8 Marks) (10 Marks)
Bidder should have experience of application development including
application management services of at least One *Project which is either
Completed or Go-Live status has been achieved or Currently under Operation
and Maintenance / FMS phase during last 5 financial years i.e. FY 2019-20 to
2.4 FY 2023-24 with Non-Government entities as per below mentioned criteria:- 5
Profile (Scope, Duration & Value in INR) of the projects
>= 50 Lacs but <= 75 > 75 Lacs but <= 1 Crore > 1 Crore
Lacs
(3 Marks) (4 Marks) (5 Marks)
4
3 Experience with Government of Rajasthan 35
Work Experience with Government of Rajasthan
Bidder should have experience of application development including application
management services *Projects which are either Completed or Go-Live status
3.1 has been achieved during last 5 financial years i.e. FY 2019-20 to FY 2023-24 13
with Government of Rajasthan as per below mentioned criteria: -
Profile (Scope, Duration and Purchasing Authority) of project
No. of Projects 2-4 No. of Projects 5-6 No of Projects > 6
(6 Marks) (9 Marks) (13 Marks)
Bidder should have experience of at least one *Project which is either Completed
or Go-Live status has been achieved or Currently under Operation and
Maintenance / FMS phase during last 5 financial years i.e. FY 2019-20 to FY
2023-24 with Government of Rajasthan as per belowmentioned criteria:-
3.2 10
Profile (Scope, Duration & project cost in INR) of the projects
>= 40 Lacs but <= 60 > 60 Lacs but <= 80 Lacs > 80 Lacs
Lacs
(6 Marks) (8 Marks) (10 Marks)
Bidder should have experience of *Projects which are either Completed or Go-
Live status has been achieved to evaluation study, analysis, design,
development, integration, testing, documentation, training, deployment,
implementation and overall management of software solutions and online survey
3.3 during last 5 financial years i.e. FY 2019-20 to FY 2023-24 with Government of 12
Rajasthan as per below mentioned criteria:-
Profile (Scope, Duration & project cost in INR) of the projects
>= 25 Lacs but <= 45 > 45 Lacs but <= 60 Lacs > 60 Lacs
Lacs
(6 Marks) (9 Marks) (12 Marks)
*All quoted projects wherein value realized from sales of software or commercial-off-the-
shelf (COTS)/hardware/system integration services for IT infrastructure projects shall not be
considered and are to be excluded for the purpose of calculation of value of the quoted
projects.
4. Project Deliverables, Milestones & Time Schedule
The bidder shall have to submit certain key deliverables as per demand of Purchaser
(Evaluation Department) . However, in addition to the reports/deliverables, bidder shall be
requested to prepare and submit other required information in the specific format as and when
notified by the purchaser (Evaluation Department) related to project. The reports submitted
by the bidder should strictly be in the approved format only which, if required, may be revised
from time to time.
The Purchaser (Evaluation Department) will review the performance of the resource/s
completion of various tasks assigned to the resource/s, documents submitted by the selected
bidder. Payment shall be initiated only after satisfactory work has been accomplished by
deployed resources.
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5. Terms & Conditions
• It would be the responsibility of the bidder to retain the deployed manpower for the
entire Contract/Project duration or in the event of a resource leaving the employment
with bidder, the same shall be immediately replaced with another resource of
equivalent minimum qualifications and experience. All such eventsshould be notified
prior to Evaluation Department. In the case of replacement of resource, proper
knowledge must be transferred from the leaving resource to the newly joined resource.
• During and after the end of the project period, the bidder shall refrain from canvassing
Evaluation Department / Government of Rajasthan and any of its associates with any
claim for employment of the bidder’s personnel deployed under the project.
• As Hindi is official language of the Government of Rajasthan, the bidder has to
appoint personnel having proficiency with Hindi language.
• The staff provided by the bidder will perform their duties in accordance with the
instructions given by the designated officers of Evaluation Department from time to
time. Evaluation Department will examine the qualification, experience etc. of the
personnel provided before they are put on positions.
• The number of resources and time period of deployment of resources may be increased
or decreased as per the later requirement of project.
• If for any resource Evaluation Department do not provide any written intimation to
deploy the resource during the contract period, the resource will be treated as cancelled
and accordingly payment will not be made against that resource by Evaluation
Department.
• The resources will be deployed by the firm within 10 days of intimation to deploy
the resources from Evaluation Department.
• The bidder has to take approval from Evaluation Department for the proposed staff
before their deployment. Evaluation Department has every right to reject the
personnel, if the same is not acceptable, before or after commencement of the awarded
work/ project.
• At no time, the provided manpower should be on leave or absent from the duty without
prior permission from the designated nodal officer of the Evaluation Department.
In case of long-term absence due to sickness, leave, etc the bidder shall ensure
replacements and manning of all manpower posts by without any additional liabilities
to the Evaluation Department. The substitute will have to be provided by the bidder
against the staff proceeding on leave/ or remaining absent and should be of equal or
higher qualifications/experience.
• The proposed services shall be normally manned from 9:30 AM to 6:30 PM but may
vary as per the requirement throughout the project period or as decided by Evaluation
Department.
• Every resource shall be eligible for 18 leaves during the engagement period of 12
months (proportionately divided for period of engagement in case not engaged for
whole year). However, leave is not a right and, as per requirement of the project,
project OIC may deny leave(s) to a particular resource(s).
• No extra payments will be made for working on extended hours/non-Government
working days to meet the committed/required time schedules.
• The deployed resource should behave properly with the team members/ Evaluation
Department staff.
6
• The deployed resource should not have any criminal/fraudulent background.
• The developed applications are the property of the Government of Rajasthan. The
selected bidder has to submit complete source code, database and other relevant
documents etc. to Evaluation Department as and when requested.
• The RTPP rules 2012 will supersede the every rules define by Government-e-
Marketplace (GeM.)
• The contract is for Two year (24 months) which can be extend for additional one year
with the mutual consent of the bidder and purchaser (Evaluation Department) with the
10% increment of rates of first year. The approximate project cost/value is Rs. 09 Lakh
per year including all taxes i.e. GST.
6. Termination
6.1 Termination for Default
• The tender sanctioning authority of Evaluation Department may, without prejudice to
any other remedy for breach of contract, by a written notice of default of at least 15
days sent to the supplier/ selected bidder, terminate the contract in whole or in part:-
• If the supplier/ selected bidder fails to deliver any or all quantities of the service within
the time period specified in the contract, or any extension thereof granted by
Evaluation Department; or
• If the supplier/ selected bidder fails to perform any other obligation under thecontract
within the specified period of delivery of service or any extension granted thereof; or
• If the supplier/ selected bidder, in the judgment of the Purchaser (Evaluation
Department) is found to be engaged in corrupt, fraudulent, collusive, or coercive
practices in competing for or inexecuting the contract.
• If the supplier/selected bidder commits breach of any condition of the contract.
• If Evaluation Department terminates the contract in whole or in part, amount of
Performance Security Deposit (PSD) as per rules may be forfeited.
• In case of termination of contract due to default of the bidder, procurement entity is
free to get the pending work done with any other source or risk and cost method or
any other prevailing norms.
6.2 Termination for Insolvency
Evaluation Department may at any time terminate the Contract by giving a written notice
of 15 days to the supplier/selected bidder, if the supplier/selected bidder becomes bankrupt or
otherwise insolvent. In such event, termination will be without compensation to the supplier/
selected bidder, provided that such termination will not prejudice or affect any right of action
or remedy that has accrued or will accrue thereafter to Evaluation Department.
6.3 Termination for Convenience
Evaluation Department, by a written notice of at least 15 days sent to the supplier/selected
bidder, may terminate the Contract, in whole or in part, at any time for its convenience. The
Notice of termination shall specify that termination is for the Purchaser’s (Evaluation
Department) convenience, the extent to which performance of the supplier/ selected bidder
under the Contract is terminated, and the date upon which such termination becomes effective.
Depending on merits of the case the supplier/ selected bidder may be appropriately
compensated on mutually agreed terms for the loss incurred by the contract if any due to such
termination.
7
7. Penalty for not meeting the Service Level Standards/Requirements
• In case of non-deployment of proposed resource within 10 days of intimation of
Evaluation Department, the 15% of the succeeding month payment of that resource
including GST and other taxes after every 10 days, if any will be deducted as penalty.
This will be applicable for all type of resources.
• In case of failure to meet the standards of the purchaser, (which includes efficiency,
cooperation, discipline and performance) bidder may be asked to replace the resource.
• The replacement of resource asked by purchaser (Evaluation Department) would draw
no penalty till exit of that particular resource. The resource needs to give complete
knowledge transfer to other replacement resource with proper documentation. Also
the payment against that resource will also not payable.
• A penalty equal to per day pay out for the resource (Total man-month rate of the
resource/ no of days in the month) will be levied after exit if no replacement is
provided by the bidder. In case the replacement has not been provided up-to one
month, the penalty per month would be 30% of rate of resource per month.
• The replaced resource will be accepted by the purchaser (Evaluation Department) only
if he or she fulfils the minimum eligibility criteria as per bid and is found suitable to
the satisfaction of the purchaser.
• In case of absence of resource without any prior approval or in knowledge of project
Nodal Officer, a penalty equal to per day pay-out for the resource (Total man-
month rate of the resource/ no of days in the month) will be levied.
• Purchaser (Evaluation Department) is free to relieve any resource (apart from
minimum committed numbers) at any time (beyond minimum committed period)
during contract period without any penalty notice to supplier/selected bidder.
• Penalty would be deducted from the applicable payments. The maximum penalty can
be imposed is 30% of the total order value. In case the maximum penalty is being
imposed, the breach of contract may be treated and other activities related to
termination of contact due to breach of contract may be initiated.
8
8. Draft Agreement Format (To be signed by successful bidder with Tendering
Authority)
This Contract is made and entered into on this day of , 2024 by and between
Evaluation Department, having its head office at Second Floor, Yojana Bhawan, Tilak Marg, C-
Scheme, Jaipur-302005, Rajasthan (herein after referred to as Purchaser/ Evaluation Department)
which term or expression, unless excluded by or repugnant to the subject or context, shall include his
successors in office and assignees on ONE PART
And
M/s , a company registered under the Indian Companies Act, 1956 with
its registered office at (herein after referred as the “Successful
Bidder/ Supplier”) which term or expression, unless excluded by or repugnant to the subject or context,
shall include his successors in office and assignees on the OTHER PART.
Whereas,
Purchaser is desirous of appointing an agency for maintaining existing/new modules of project and
development of new functionalities in existing projects by accomplishing various activities on day to
day basis as per the Scope of Work and Terms and Conditions as set forth in the tender floated
through Government e-Marketplace (GeM) dated of Tender
No
And whereas
M/s represents that it has the necessary experience for carrying out the
overall work as referred to herein and has submitted a bid and subsequent clarifications for providing
the required services against said NIB and RFP document issued in this regard, in accordance with the
terms and conditions set forth herein and any other reasonable requirements of the Purchaser from
time to time.
And whereas
Purchaser has accepted the bid of supplier and has placed the Work Order No.
, on which supplier has given their acceptance vide their Letter
No. .dated ..
And whereas
The supplier has deposited a sum of Rs. /- (Rupees ) in the
form of ref no. dated of
Bank and valid up to as security deposit for the due performance of
the contract.
Now it is hereby agreed to by and between both the parties as under: -
1. The Tender No. and tender document including scope of work
and additional terms of conditions dated issued by Evaluation Department along with
its enclosures/annexures, wherever applicable, are deemed to be taken as part of this contract and
are binding on both the parties executing this contract.
2. In consideration of the payment to be made by Evaluation Department to supplier at the rates set
forth in the work order no. will duly supply the said services,
thereof and provide related services in the manner set forth in the tender document and scope of
work, along with its enclosures/ annexures.
9
3. The Evaluation Department do hereby agree that if supplier provide related services in
the manner aforesaid observe and keep the said terms and conditions of the tender
document and contract, the Evaluation Department will pay or cause to be paid to
supplier, at the time and the manner set forth in the said conditions of the tender
document and scope of work including additional terms and conditions, the amount
payable for each and every project milestone & deliverable. The mode of Payment will
be as specified in the tender document (additional terms and conditions of scope of
work).
4. The timelines for the prescribed Scope of Work, requirement of services and
deployment of technical resources shall be effected from the date of work order
i.e._______________________and completed by supplier within the period as
5.
specified in the tender document and work order no.
6. The scope of work of contract includes: -
The scope of work of selected bidder is to maintain existing project i.e. Rajasthan
State Government Schemes Evaluation Management System (Raj Evaluation) and its
Mobile Application and Website (currently under Operation & Maintenance Phase)
and development of new functionalities in existing projects by accomplishing various
activities on day to day basis. To accomplish this selected bidder shall deploy the
resource as per the requirements of the Evaluation Department under contract terms &
conditions.
7. Additional Terms & Conditions :-
• It would be the responsibility of the bidder to retain the deployed manpower
for the entire Contract/ Project duration or in the event of a resource leaving
the employment with bidder, the same shall be immediately replaced with
another resource of equivalent minimum qualifications and experience. All
such eventsshould be notified prior to Evaluation Department. In the case
of replacement of resource, proper knowledge must be transferred from the
leaving resource to the newly joined resource.
• During and after the end of the project period, the bidder shall refrain from
canvassing Evaluation Department / Government of Rajasthan and any of
its associates with any claim for employment of the bidder’s personnel
deployed under the project.
• As Hindi is Official Language of the Government of Rajasthan, the bidder
has to appoint personnel having proficiency with Hindi language.
• The staff provided by the bidder will perform their duties in accordance with
the instructions given by the designated officers of Evaluation Department
from time to time. Evaluation Department will examine the qualification,
experience etc. of the personnel provided before they are put on positions.
• The number of resources and time period of deployment of resources may
be increased or decreased as per the later requirement of project.
• If for any resource Evaluation Department do not provide any written
intimation to deploy the resource during the contract period, the resource
will be treated as cancelled and accordingly payment will not be made
against that resource by Evaluation Department.
• The firm will deploy the resources within 10 days of intimation to deploy
the resources from Evaluation Department.
• Evaluation Department has every right to reject the personnel, if the same
is not acceptable, before or after commencement of the awarded work/
project.
• At no time, the provided manpower should be on leave or absent from the
duty without prior permission from the designated nodal officer of
10
Evaluation Department. In case of long-term absence due to sickness, leave
etc the bidder shall ensure replacements and manning of all manpower posts
by without any additional liabilities to Evaluation Department. Substitute
will have to be provided by the bidder against the staff proceeding on leave/
or remaining absent and should be of equal or higher qualifications/
experience.
• The proposed services shall be normally manned from 9:30 AM to 6:30 PM
but may vary as per the requirement throughout the project period or as
decided by Evaluation Department.
• Every resource shall be eligible for 18 leaves during the engagement period
of 12 months (proportionately divided for period of engagement in case
not engaged for whole year). However, leave is not a right and, as per
requirement of the project, project OIC may deny leave(s) to a particular
resource(s).
• No extra payments will be made for working on extended hours/non-
Government working days to meet the committed/required time schedules.
• The deployed resource should behave properly with the team members/
Evaluation Department staff.
• The deployed resource should not have any criminal/fraudulent background.
• The developed applications are the property of the Government of
Rajasthan. The selected bidder has to submit complete source code,
database and other relevant documents to Evaluation Department as and
when requested.
• The RTPP rules 2012 will supersede the every rules define by Government-
e-Marketplace (GeM).
• The contract is for Two year (24 months) which can be extended for
additional one year with the mutual consent of the bidder and purchaser with
the 10% increment of rates of first year (Evaluation Department). The
approximate project cost/value is Rs. 09 Lakh per year including all taxes
i.e. GST. EMD will be as per rules.
8. Penalty for not meeting the Service Level Standards/ Requirements
• In case of non-deployment of proposed resource within 10 days of
intimation of Evaluation Department, the 15% of the succeeding month
payment of that resource including GST and other taxes after every 10 days,
if any will be deducted as penalty. This will be applicable for all type of
resources.
• In case of failure to meet the standards of the purchaser, (which includes
efficiency, cooperation, discipline and performance) bidder may be asked
to replace the resource.
• The replacement of resource asked by Evaluation Department or by bidder
would draw no penalty till exit of that particular resource. The resource
needs to give complete knowledge transfer to other replacement resource
with proper documentation. Also the payment against that resource will not
be payable.
• A penalty equal to per day pay out for the resource (Total man-month rate
of the resource/ no of days in the month) will be levied after exit if no
replacement is provided by the bidder. In case the replacement has not been
provided up-to one month, the penalty per month would be 30% of rate of
resource per month.
• The replaced resource will be 11
accepted by the purchaser (Evaluation
Department) only if he or she fulfils the minimum eligibility criteria as per
bid and is found suitable to the satisfaction of the purchaser.
• In case of absence of resource without any prior approval or in knowledge
of project Nodal Officer, a penalty equal to per day pay-out for the resource
(Total man-month rate of the resource/ no of days in the month) will be
levied.
• Purchaser (Evaluation Department) is free to relieve any resource (apart
from minimum committed numbers) at any time (beyond minimum
committed period) during contract period without any penalty notice to
supplier/selected bidder.
• Penalty would be deducted from the applicable payments. The maximum
penalty can be imposed is 30% of the total order value. In case the
maximum penalty is being imposed, the breach of contract may be treated
and other activities related to termination of contact due to breach of
contract may be initiated.
In witness whereof the parties have caused this contract to be executed by their
Authorized Signatories on this day of , 2024.
Signed By: Signed By:
Name : Name :
Designation: Designation :
Company : Evaluation Department
In the presence of: In the presence of:
Name : Name :
Designation:
Designation :
Company:
Evaluation Department
Name : Name :
Designation: Designation :
Company: Evaluation Department
Sh. Mahesh Kumar Smt. Rajshree Dr. Mohammad Seema Dr. Om Prakash
(Joint Director Sankhla Rafeeq Choudhary Aechara
Admn.) (Additional Director) (Deputy Director) (AAO-II) (Programmer)
12
