Target Profile - Supply Chain ROOPA.
S
Management
+91-9108831945 Mob +91- 9108831945
Target Profile – Supply Chain Management Email roopashekar94@gmail.com
roopashekar94@gmail.com
Supply Chain / Client Relationship
A result oriented professional with 5.6 Years of Customer Relationship exposure and P2P in
reliable organizations, highly productive client and customer service professional with a
demonstrated ability to significantly reduce customer/supplier issues and improve experience
processes, negotiating favorable terms and streamlining supplier channels. Exemplary
relationship building and problem solving skills that foster client trust and dependability
Education & Credentials
Key Impact Areas
● Bachelors Of Science
Dr.Ambedkar First Grade Evening College,Bangalore Client Relationship
Bangalore University, Karnataka
Customer Service Representative
Profile Summary
Quality Assurance
● A resourceful Supply Chain & Customer representative professional
with 5.1 years of experience in P2P, Customer Services and Metrics Improvement
Complaint Management.
● Proven ability to develop creative solutions & challenges. Issue Resolution
● Highly skilled and detail-oriented approach with a strong
commitment to accuracy and Client service Dashboard
● Prepare weekly and monthly metrics about the orders and report it to
the manager.
● Frequent interaction with client through telephonic and email
communication. Key Skills
● Maintain a superior level of accuracy, consistency, and work
quality while doing any work. Complaint
● Ensure the timely delivery of orders at the most economical cost. Management
● Investigate potential practices and services which will provide a
reduction in operational costs/time to all areas. Multitasking
● Cultivate & maintain positive vendor relations to achieve maximum
cost savings, optimal performance & quality standards
Innovator
● Perform assigned responsibilities, duties, and tasks according to
established practices, procedures, techniques, and standards in a safe
Vendor Analysis
manner and with minimal supervision.
Solution Identification
Professional Experience:
Genpact India Pvt Ltd
Designation: Senior Associate (Process Developer)
(Oct-2018 to Present)
Roles & Responsibilities:
• Creating 3rd Party Purchase Orders for 3rd Party Products and Services.
• Follow ups on various activities like shipments and its Procurement.
• Provide reports and analysis to sales management
• Provide month/quarter/year end support to ensure deals are booked.
• Compiled, analyzed and reported data and trends relating to operational effectiveness and service level
compliance
• Order confirmation and tracking goods movement.
• Provide feedback on future process improvements.
• Managed, assigned monitored and report day to day activities of the team.
• Identified process issue and roadblocks and worked toward the feasible solution.
• Review and process invoices along with providing the resolutions for the invoices and releasing the
invoices for Payment.
• Resolve all vendor queries and requests coming via e-mails & Tickets within the agreed SLA.
• Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice
date etc.
• Maintain a tracker of the exceptions and ensure Invoices & queries are handled taking based on the
exception tracker.
• Maintain exception logs for process related exception as and when they occur for knowledge retention.
• Independently perform transactional tasks which support the compliance, planning and execution of
assigned processes.
• Adhere the internal compliance policy and guideline established by the management on their daily
operational activities.
Significant Accomplishments:
• Held Responsible as a Metric (Dashboard) SPOC for the team
• Bronze awards for Q3-2019 , Q1-2020 & Q1-2021
• Lean Trained, Tested & Certified
Software Skills
• Operating Systems - Windows
• Application - MS Office ,Outlook, SFDC (Sales Force) , SAP (ERP)
ENAGIC INDIA PVT LTD
Designation: Customer Service Executive
(Aug-2017 to Apr-2018)
Roles & Responsibilities:
• Responsible for ensuring and reviewing all the KYC requirements for the new distributors
in the company.
• Make a Complete analysis of transactional information with respective team to identify risk,
trends and potential wary activity.
• Perform the required KYC screenings on distributor documents to obtain on the
distributor’s required by the company KYC procedures.
• To process the order through mails/Calls/Walk-in.
• Keep records of distributor’s interactions and transactions, recording details of inquiries,
and comments, as well as actions taken.
• Identify and assess distributor needs to achieve satisfaction.
• Build sustainable relationships and trust with distributor’s accounts through open and
interactive communication.
• End-to-End Closure & register the total sales in the application tool and share the number
on sales to the head quarter on daily basis.
Significant Accomplishments:
Within a short span of time held responsible for the position of Level-02 Transaction
TATA TELESERVICE PVT LTD
Designation: Complaint Management Executive-Semi Technical
(July-2014 to Aug-2016)
Roles & Responsibilities:
• Being a RM (Relationship Manager) SPOC had to understand the total clients account & the
complaints logged in.
• Perform the first level trouble-shooting once the complaint is logged in.
• Understand the complaint & the product that the customer is been provided from the
organization.
• Keep following the complaint & update the client in timely manner.
• To manage the resolution of customer complaints, within given the Service Level Agreement
(SLA).
• To share the daily trackers to the Relationship Manager.
• Produce the Month end reports by analyzing the major cause for the logged in complaints.
Significant Accomplishments:
Earned Star Performer for the fastest complaint closure
PERSONAL DETAIL:
Date of birth : 17th Sept 1994
Marital status : Single
Nationality : Indian
Languages Known : English, Kannada, Hindi and Tamil.
DECLARATION:
I hereby declare that the above mentioned information is true to the best of my knowledge.
Thank you.
