Missouri Comprehensive Counseling Programs: Responsive Services Component

Referral Process Module

Page 1 of 28

Missouri Comprehensive School Counseling Program:

Responsive Services

SCHOOL COUNSELOR
REFERRAL PROCESS GUIDE
A School Counselor’s Guide to
The Referral Process

Developed by Missouri School Counselors and Counselor Educators

with support from the
Missouri Department of Elementary and Secondary Education and the
Missouri Center for Career Education
May, 2015

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 2 of 28

MISSOURI COMPREHENSIVE SCHOOL COUNSELING PROGRAM

RESPONSIVE SERVICES: REFERRAL PROCESS

TABLE OF CONTENTS

Introduction
Missouri Comprehensive School Counseling Program (MCSCP)
Responsive Services Component
Referral Process
Referral Process
Overview of the Referral Process
Steps in the Referral Process
Referral Process Flow Chart
Overview of the Outside Referral Process
Data Collection
Data Collection
Data Collection Flow Chart
Staff Development on Referral Process
Staff Development on Referral Process
Staff Development Flow Chart
Tools and Resources for Counseling Referral
MCSCP: Conceptual Category/Domain/Cluster
Levels of Responsive Services Interventions
Faculty/Staff Referral Form
Student Self-Referral Form (Elementary/Middle School)
Student Self Referral Form (High School)
Parent/Guardian Referral Form
Information about Counseling
Informed Consent Form
Consent for Release of Information Form
Student Behavior Data Collection Form
Student Contact Data Table
Hotline Phone Call Information
List of Outside Referral Resources
Outside Referral Contact Form Cover Letter
Outside Referral Contact Form
Possible Questions to Ask Outside Referral Resources
Counseling Referral Process Power Point Presentation
Glossary
Resources

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 3 of 28

REFERRAL PROCESS

Introduction

Responsive Services includes the process of referring individual students to the School Counselor (SC).
Throughout the referral process, the SC reviews local school board policies and consults and
collaborates with teachers, parents, administrators, other school staff, and/or outside agencies on behalf
of students. A formal referral system facilitates gathering and analyzing information systematically and
objectively to plan for the students’ social/emotional, academic, and career development.

Missouri Comprehensive School Counseling Program (MCSCP): The content of the MCSCP
addresses knowledge, skill, and understanding in Social/Emotional Development, Academic
Development, and Career Development to strengthen student achievement and life success. This
curriculum guides all program activities. The MCSCP Components--School Counseling Curriculum,
Responsive Services, Individual Student Planning and System Support -- support learning opportunities
for all students and complement learning in the other curriculum areas (e.g. Communication Arts). See
MCSCP: Conceptual Category/Domain/Cluster for an overview of the MCSCP curriculum.

Responsive Services Component: This component of the MCSCP provides direction for responding to
needs within the school community; including individual student situations as well as school, community,
state, and/or national crises/emergencies that affect students’ lives. The SC may work with students
individually, in small groups, or in large groups. It may also be necessary for an individual student to
receive services outside of the school setting. The MCSCP includes resources to support the
implementation of the Responsive Services Component. The following resources are available via the
Guidance e-Learning web page: School-Wide Crisis Management Plan, Small Group Counseling
Guide, Small Group Counseling Units and Referral Process Guide.
(http://missouricareereducation.org/for/content/guidance/responsive.php)

The Referral Process: The purpose of the referral process is to provide timely and effective support to
initiate an appropriate plan of action for students at various levels of need. The SC recognizes the
contribution of all members of the school community including educators, parent/guardians, and students
in the identification of early warning signs. SCs, as well as school resource officers (SRO), school
nurses, and other school professionals, provide valuable input in identifying and providing student
assistance, such as during Care Teams and/or in the Response to Intervention (RTI) process. (See the
Missouri Comprehensive School Counseling Program Manual, Levels of Responsive Services
Interventions, Glossary and Resources.)

In order to maintain a relationship with the individuals involved in the referral process, it is recommended
that the SC make follow-up contact with the referring individual, stating that the situation has been
addressed. Throughout the process, it is imperative that the SC avoids breaching the constraints of
confidentiality (see ASCA Ethical Standards, FERPA1, FERPA2).

The Referral Process Guide addresses three broad categories: internal and external referral procedures,
data collection and staff development.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 4 of 28

REFERRAL PROCESS

Overview of the Referral Process

A referral is made to the School Counselor (SC) when a concern for a student arises. Possible sources
of referrals may include self-referral by students experiencing a problem, concerned peers,
parent(s)/guardian(s), teachers, administrators, and/or other school personnel. Emergency interventions
are required in those situations that need immediate attention, (e.g., peer concern about the personal
safety of another student, death of a pet or family member, physical and/or sexual abuse). The SC may
determine that other resources would be appropriate, including referral to other individuals within the
school system, such as the school administrator, school nurse, and/or the special services personnel.
An outside referral may be necessary when an issue presented is beyond the scope, training and/or
expertise of school district personnel. In the case of suspected abuse or neglect, the SC has a legal
mandate to make a hotline call (Child Abuse/Neglect Reports by Mandated Reporters, Hotline Phone
Call Information Form).
Steps in the Referral Process (Referral Process Flow Chart)
STEP 1. Concern for student arises
STEP 2. Student is referred to SC/concern is identified on referral form(s). (Student Self-Referral
Form, Parent/Guardian Referral Form, Faculty/Staff Referral Form, Information about
Counseling, Informed Consent Form)
STEP 3. Once a concern is identified, the SC uses objective and subjective data to assess the
situation and determine the level and type of intervention to be taken on the student’s behalf.
(Student Behavior Data Collection Form, Student Contact Data Table)
Possible Interventions:
1. SC In-School Interventions
2. SC Referral to In-School Resource(s)
3. SC Referral to Community Resource(s)* (Consent for Release of
Information Form)
STEP 4. Interventions are implemented and the student’s progress is monitored. The student’s
response to the intervention will be reassessed and the intervention plan modified as needed.
STEP 5. To follow up with the referring individual, the SC maintains contact with the referring
individual. Throughout this process the SC observes the guidelines of confidentiality (see
ASCA Ethical Standards) as well as family privacy as mandated by the Family Educational
Rights and Privacy Act (FERPA1, FERPA2). Consult local school board policies regarding
student confidentiality (ethical) and family privacy (legal) as well as procedures to follow for a
referral to a community agency.

*Since referral may imply a financial obligation on the part of the district, refer to local school
board policies and procedures for further clarification. When the school district provides a list of
available resources, individuals need to realize that this is not an endorsement of any particular
resource.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 5 of 28

REFERRAL PROCESS
Overview of the Outside Referral Process

Outside referral is the process used when an issue presented is beyond the scope or expertise of the
School Counselor (SC) and other school personnel. Information about community resources should be
compiled before a referral is necessary. Referrals to individuals in private practice or agencies may be
necessary. (A sample referral policy may be obtained from the Missouri School Board Association.)
Some issues, such as suicidal threats, may necessitate an immediate referral. Mandated reporting of
suspected child abuse and neglect would be another example of outside agency contact (Child
Abuse/Neglect Reports by Mandated Reporters, Hotline Phone Call Information Form).

Since referral may imply a financial obligation on the part of the district, refer to local school
board policies and procedures for further clarification. When the school district provides a list of
available resources, individuals need to realize that this is not an endorsement of any particular
resource.

Compiling Outside Referral Resources

Prior to the school year, the SC should compile an updated list of outside referral resources for use
during the school year. A list of agencies can be compiled by contacting United Way, the local Chamber
of Commerce, surrounding school districts, as well as referring to the yellow pages and the ASCA web
site ( see List of Outside Referral Resources). One way to do this is to send the Outside Referral
Contact Form Cover Letter and Outside Referral Contact Form to agencies. It is also helpful to develop
relationships with these agencies and become knowledgeable of the services they provide.

Organize the returned Outside Referral Contact Forms in a binder, computer document, or other
accessible system. Make the information available to students/staff/parents in the School Counselor’s
office, parent center, main office and/or nurse’s office. It will be helpful to have the information available
during registration and/or staff in-service and on the district’s comprehensive guidance program web site.

Steps in the Outside Referral Process

STEP 1. Utilize all appropriate in-school/district intervention resources and document the student’s
response to these interventions before suggesting an outside referral to parents/guardians.
STEP 2. Check school board policies and procedures and, as necessary, discuss the policies and
procedures with administrators before making outside referrals.
STEP 3. Review how you will discuss referrals with a student/parent/family prior to presenting options
a. Assess the family’s willingness/interest in receiving outside services. Become aware of
family’s cultural attitudes/beliefs about counseling.
b. Inform family that insurance coverage/financial assistance may be available (see Outside
Referral Contact Form).
c. Provide at least three appropriate options from the list of outside referral resources. Be
cautious about “recommending” any one individual or agency. Help parents/guardians
advocate for themselves and their child by encouraging them to contact several
professionals or agencies in order to make an informed decision.
d. Educate student/parent/family about what they can expect during this process (see
Possible Questions to Ask Outside Referral Resources).
e. Explain the Consent for Release of Information Form and request parent/guardian
signature.
STEP 4. Follow-up with student/parent/family and document the effectiveness of the referral (see
Student Self-Referral Form, Parent/Guardian Referral Form, Faculty/Staff Referral Form).

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 6 of 28

REFERRAL PROCESS FLOW CHART

Concern for student

Referral made to School Counselor by:

• Self (Student)-Student Self-Referral Form
• Parent/Guardian-Parent/Guardian Referral Form
• Teacher-Faculty/Staff Referral Form
• Administrator
• School Nurse See Information about
• Peer Counseling, Informed
• Outside Agency Consent Form
• Other

Concern is identified on Referral Form(s)

Counselor assesses concern by collecting/reviewing data

Level and type of intervention are determined
(See Student Behavior Data Collection Form, Student Contact Data Table)

Counselor In-School Counselor Referral to Counselor Referral to

Interventions: In-School Resource(s): Community Resources:
• Emergency Intervention • Administrator • Mandated Reporting/Hotline
• Consultation/Collaboration • School Nurse • Outside Counseling (e.g.,
with Student, • Special Services Community Counseling
Parents/Guardians, and/or • School Social Services)
Teachers/Other School Worker • Division of Children’s
Personnel • Resource Officer Services
• Implementation of • Peer Mediation • Juvenile Office
home/classroom Team • Other Community Services
intervention strategies (e.g., Food Pantry,
• Individual Counseling Homeless Shelter, Church
• Small Group Counseling Outreach)
Consent for Release of
Information Form

Implement intervention, monitor student’s response to the

intervention, periodically re-assess as needed

Follow-up with the referring individual within the guidelines of confidentiality

(ASCA Ethical Standards, FERPA1, FERPA2)

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 7 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Data Collection

Data collection is essential in the referral process. It is through quantitative (e.g., student’s attendance
history) and qualitative (e.g., student’s view of problem) data that patterns are discovered. Quantitative
and qualitative data provide clues to the etiology of a student’s thoughts, feelings, and actions. The Data
Collection Flow Chart will be helpful in the development of data collection procedures.

Student data collection begins with compiling existing quantitative data such as attendance, discipline
referrals, grades, and school nurse visits. Documentation of observable behaviors may include the
frequency, duration, and intensity of recurring behaviors. Information such as standardized test results
and services the student has received may be found in the student’s cumulative file. In addition to
quantitative data, data collection includes the compilation of qualitative data such as student interviews,
teacher narratives and anecdotes, observation, and behavior rating checklists (from parents, teachers,
and/or students). The Student Behavior Data Collection Form and Student Contact Data Table may be
used to collect quantitative and qualitative data.

The quantitative (objective) and qualitative (subjective) student data collected are used to develop an
intervention plan. That intervention plan is only shared with those involved in the referral process. The
SC must emphasize the importance of confidentiality when sharing student information.

After data has been collected and intervention strategies have been implemented, it is necessary to
monitor the effectiveness of those strategies by analyzing the pre/post-data. If the intervention was
successful, continue monitoring student progress. If the intervention was not successful, a new plan
must be developed and implemented.

In addition to facilitating timely and effective interventions to help students, systematic data collection
aids in the assessment of the effectiveness of the district’s Comprehensive School Counseling Program
(CSCP). It is important of the School Counselor to advocate for the district’s Comprehensive School
Counseling Program. One advocacy strategy is to let others know about the positive outcomes of the
program. Data collection occurs not only in the Responsive Services Component, but also, in the School
Counseling Curriculum and Individual Student Planning Components. While conducting evaluation
activities is included in the implementation of each component, evaluation of the district’s Comprehensive
School Counseling Program as a whole, is a primary activity within the “System Support” component.
Detailed information about the total program evaluation process is available on the School Counseling e-
Learning page (Department of Elementary and Secondary Education and Missouri Center for Career
Education website).

When School Counselors compile and analyze data from individual interventions into a year-end report
to communicate successes (and needs) to stakeholders. For program evaluation purposes, data must
be reported anonymously to guard student confidentiality and family privacy. The data may be used to
develop proactive intervention strategies and enhance the district’s Comprehensive School Counseling
Program.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 8 of 28

REFERRAL PROCESS
DATA COLLECTION FLOW CHART

Gather/Record Quantitative Data Gather/Record Qualitative Data

• Attendance • Additional Information from
• Discipline Referrals Referral Source
• Grades • Student Interviews
• Observable Behaviors: • Teacher Narratives and
o Frequency Anecdotes
o Duration • Observation
o Intensity • Behavior Rating Checklists
• Cumulative file/record (parent, teacher, or student)
o Standardized Test Results Student Behavior Data Collection Form
o Services Received Student Contact Data Table
• School Nurse’s Files
• Test Scores
Student Behavior Data Collection Form
Student Contact Data Table

Use data to develop intervention plan

Share intervention plan with those involved in the Referral Process

Monitor selected intervention for specified time period

Continue or modify interventions as necessary

Analyze data to determine effectiveness

If intervention was successful, If intervention was not successful,

continue monitoring student develop a new plan and implement
progress for a specified period

For results based year-end report of all interventions:

• Compile all data
• Analyze data
• Develop presentation
• Share with stakeholders (ASCA Ethical Standards, FERPA1,
FERPA2 Guidelines)
Use data to:
• Develop proactive intervention strategies
• Evaluate District’s Comprehensive School Counseling Program

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 9 of 28

REFERRAL PROCESS

Staff Development Training on the Referral Process

It is imperative that School Counselors (SCs) provide in-service training for staff members regarding the
referral process. Training sessions may be presented in conjunction with community mental health
workers, district/building administrators, the school nurse, and/or the school social worker.
Confidentiality and family privacy must be addressed during the in-service. These session(s) should
begin with a brief overview of the Missouri Comprehensive School Counseling Program with an
emphasis on the Responsive Services Component. Topics to include during the in-service are: potential
interventions, referral forms, follow-up contacts, confidentiality issues, data collection, school board
policies and outside referrals.

The SC will provide staff training information regarding potential interventions that may be implemented
prior to a formal referral. These interventions may include, but are not limited to, student behavior charts,
positive reinforcement, parent/guardian contact, proximity to teacher, etc. If these strategies prove to be
ineffective the student may be referred to the SC.

The SC distributes referral forms (Student Self-Referral Form, Parent/Guardian Referral

Formhttp://www.missouricareereducation.org/project/referral, Faculty/Staff Referral Form) and reviews
them with the staff. These forms may also be used as a way to educate staff about the three conceptual
concepts of the Missouri Comprehensive School Counseling Program: Social/Emotional Development,
Academic Development, and Career Development. (See Counseling Referral Process Power Point
Presentation)

The SC needs to educate staff regarding local school board policies concerning referral procedures,
confidentiality, mandated reporting, referral to an outside source, documentation, and legal and ethical
issues. If the district does not have policies on these topics, policies should be developed in
collaboration with the School Counselor, administrators, school board members, and other district
professionals. SCs should have a copy of the relevant district policies available during staff
development.

The SC describes his/her role in the referral process: development and implementation of an action
plan, making follow-up contact with the referring individual, and maintaining parent/guardian contact.
Throughout the referral and intervention process it is imperative that the SC avoids breaching student
confidentiality guidelines (see ASCA Ethical Standards, FERPA1, FERPA2). Written parent/guardian
consent is necessary before implementing the action plan. (See Information about Counseling, Informed
Consent Form)

The SC informs the staff of the need to collect quantitative and qualitative data regarding the referred
student from a variety of sources, including the staff. This data is used to identify appropriate
Responsive Service interventions for the student and to determine the effectiveness of the intervention
plan.

Note: Referrals for outside counseling must be approached with caution due to the financial liability
involved. Board policy should be clear on the parameters of financial obligations of the district and in
any event, approval must be obtained for any services that might obligate district funds.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 10 of 28

STAFF DEVELOPMENT FLOW CHART

Concern for student arises

NOTE: In cases of abuse or neglect, the SC should be contacted
immediately.

Potential areas of concern

Social/Emotional Academic Development Career Development
Development
Examples: Examples: Examples:
• Peer relationships • Grades • Exploration/planning
• Family issues • Attendance • Post-secondary options
• Emotional issues • Educational • Applications
planning
When concern arises, parents/guardians and/or school personnel (in
consultation/collaboration with SC) implement pre-referral interventions.

Pre-referral intervention strategies are documented

• Teacher contact with parent/guardian; home intervention implemented
• SC/teacher consultation/conference with student; classroom intervention
implemented
• Peer helper/mentor support interventions

Parent/guardian contact
Classroom Teacher (as appropriate) makes contact with the parent/guardian before
making a referral to the School Counselor

Complete referral form

Student Self-Referral Form, Parent/Guardian Referral Form, Faculty/Staff Referral Form

Discuss completed referral form with the School Counselor

The School Counselor in collaboration/consultation with parents/guardians and/or

classroom teacher(s), develops, implements, evaluates an action plan

Parent/guardian consent for implementation of action plan must be obtained

Information about Counseling, Informed Consent Form

Follow-up with the referring individual within the guidelines of confidentiality

ASCA Ethical Standards, FERPA1, FERPA2

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 11 of 28

MISSOURI COMPREHENSIVE SCHOOL COUNSELING PROGRAM Comment [C1]: Is this page needed?
CONCEPTUAL CATEGORY/DOMAIN/CLUSTER

CONCEPTUAL CATEGORY PS: PERSONAL AND SOCIAL DEVELOPMENT

DOMAIN: PS 1 Understanding Self as an Individual and as a Member of Diverse Local and Global Communities
Cluster: PS.1.A. Self-concept
PS.1.B. Balancing life roles
PS.1.C. Being a contributing member of a diverse global community

DOMAIN: PS 2 Interacting With Others in Ways That Respect Individual and Group Differences
Cluster: PS.2.A. Quality relationships
PS.2.B. Respect for self and others
PS.2 C. Personal responsibility in relationships

DOMAIN: PS 3 Applying Personal Safety Skills and Coping Strategies

Cluster: PS.3.A. Safe and healthy choices
PS.3.B. Personal safety of self and others
PS.3.C. Coping skills

CONCEPTUAL CATEGORY AD: ACADEMIC DEVELOPMENT

DOMAIN: AD 4 Applying Skills Needed for Educational Achievement

Cluster: AD.4.A. Improvement of academic self-concept leading to life-long learning
AD.4.B. Self-management for life-long learning

DOMAIN: AD 5 Applying the Skills of Transitioning Between Educational Levels

Cluster: AD.5.A. Transitions

DOMAIN: AD 6 Developing and Monitoring Personal Plan of Study

Cluster: AD.6.A. Personal plan of study for life-long learning

CONCEPTUAL CATEGORY CD: CAREER DEVELOPMENT

DOMAIN: CD 7 Applying Career Exploration And Planning Skills In The Achievement Of Life Career Goals
Cluster: CD.7.A. Integration of self-knowledge into life and career plans
CD.7.B. Adaptations to world of work and technology changes
CD.7.C. Respect for all work

DOMAIN: CD 8 Knowing Where And How To Obtain Information About The World Of Work And Post-
Secondary Training/Education
Cluster: CD.8.A. Career decision-making
CD.8.B. Education and career requirements

DOMAIN: CD 9 Applying Skills for Career Readiness and Success

Cluster: CD.9.A. Personal skills for job success
CD.9.B. Job seeking skills

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive Counseling Programs: Responsive Services Component
Referral Process Module
Page 12 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Levels of Responsive Services Interventions

Emergency Level One Level Two Level Three Level Four

Intervention Pre-Referral/ Short-term Extended Intervention Outside Referral
Prevention Intervention

Students Student safety is Provide information for Use the Student Self- Informed Consent Form Consent for Release of
Students are educated essential. students regarding Referral Form to begin is required to begin the Information Form is
about the counseling Social/Emotional, the short-term extended intervention required.
process. Student is able to academic, and career intervention process. process.
see School development Outside Referral
Counselor (SC) concerns. Informed Consent Form Counseling process and Contact Form Cover
Students are encouraged as needed. may be required after confidentiality are Letter and Outside
to make peer and self- talking with student. explained to the student. Referral Contact Form
referrals. Formal Referral will facilitate the
not required. process.
Faculty & Staff SC directs Provide information for Use the Faculty/Staff Informed Consent Form Consent for Release of
Faculty/Staff are faculty/staff on teachers regarding Referral Form to begin is required to begin the Information Form is
educated about the how to support Social/Emotional, the short-term extended intervention required.
counseling process. the student during academic, and career intervention process. process.
an emergency. development Outside referral
Faculty/Staff use concerns. Informed Consent Form Counseling process and counseling process and
appropriate forms to refer Formal Referral may be required after confidentiality are confidentiality are
to the SC. not required. talking with student. explained to explained to
faculty/staff. faculty/staff.
Parent/Guardian SC guides Provide information for Use the Informed Consent Form Consent for Release of
Parent/Guardian is parent/guardian parents regarding Parent/Guardian is required to begin the Information Form is
educated about the on how to support Social/Emotional, Referral Form to begin extended intervention required.
counseling process. the student during academic, and career the short-term process.
an emergency. development intervention process. Explain the outside
Parent/Guardian uses concerns. Explain the form referral counseling
appropriate forms to refer Formal Referral Informed Consent Form Information about process, confidentiality
to the SC. not required. may be required after Counseling to the and Possible Questions
talking with student. parent/guardian. to Ask Outside Referral
Resources.

See ASCA Ethical Standards, FERPA1, FERPA2

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 13 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Faculty/Staff Referral Form
Student Name _______________________________________________ Date _________________

Grade Level/ Home Room _____________________

Referred by: _________________________________ Title: _________________________________

Area(s) of Concern:
Personal / Social Development Academic Development Career Development
Peer Relationships Grades Decision-making
Family Relationships Attendance Exploration / Planning
Emotional Issues Educational Planning Post-Secondary Options
Other _______________ Other _____________ Post-Secondary Applications
Other _____________

Pre-Referral Intervention Strategies and Response to Intervention:

_________________________________________________________________________________

_________________________________________________________________________________

Reason for Referral: _______________________________________________________________

Student’s Strengths/Interests: _______________________________________________________
_________________________________________________________________________________

Specific Observable Behaviors: ______________________________________________________

_________________________________________________________________________________
_________________________________________________________________________________

Parent / Guardian Contacted: No Yes Date: _______ Outcome of Contact: ___________

_________________________________________________________________________________
------------------------------------------------------------------------------------------------------------------------------------
For School Counselor Use Only:
Informed Consent (attached) Yes Date________ No
Action Plan Date: ____________
Parent/Guardian Contact Group Counseling Individual Counseling Hotline School Nurse Referral
Outside Resource(s) Special Services Administrator Referral Other ______________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Follow-up with referring person Date: _______________
___________________________________________________________________________
CONFIDENTIALITY – See ASCA Ethical Standards and FERPA1, FERPA2 Guidelines

Missouri Comprehensive Guidance & Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
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RESPONSIVE SERVICES: REFERRAL PROCESS

Student Self-Referral Form (Elementary/Middle School)

Dear School Counselor,

My name is __________________________________. I am in grade _________________.

My teacher is _________________________________. My classroom number is ________.

I need to talk with you about:

URGENT!!! Something private right away!!!
The death of a person or a pet I love
A friend I am worried about
My angry feelings
How to get along better with friends/peers
How to get along better with adults (parents/teachers)
How to get along better with brothers and sisters
How others are treating me
Feeling better about myself
Saying “NO!” and “STOP IT” when people want me to do things I don’t want to do
My grades and schoolwork
Planning now for the future
Something else
Other comments _____________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Signed _______________________________________________Date __________________

Return this form to the School Counseling Office. I will contact you as soon as possible. If you have
indicated this is URGENT!! Return the form to a person in the guidance and counseling office or your
classroom teacher.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
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RESPONSIVE SERVICES: REFERRAL PROCESS

Student Self Referral Form (High School)

Name ___________________________________________. Grade ___________________

Homeroom teacher: ____________________. Best Hour(s) to contact me: ________________

I need to talk with you about:

URGENT!!! Something private right away!!!
Illness or loss of a family member or friend
A friend I am worried about
My angry feelings
Relationship(s) with friend(s)/peer(s)
Relationship(s) with adult(s) e.g., parent(s)/teacher(s)
Relationship(s) with sibling(s)
Someone is bullying me
I think I might be a bully myself
I want to feel better about myself
Saying “NO!” and “STOP IT” to friends who want me to do things I don’t want to do
My grades and schoolwork
Planning now for the future (e.g. career choices, post-secondary options)
Something else—I will tell you when I see you!

Other comments _____________________________________________________________

___________________________________________________________________________
___________________________________________________________________________

Signed _______________________________________________Date __________________

Return this form to the Guidance and Counseling Office. I will contact you as soon as possible. If you
have indicated this is URGENT!! Return the form to a person in the guidance and counseling office or the
building secretary.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 16 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Parent/Guardian Referral Form
A School Counselor is available for students, parents, faculty and staff by appointment. Please call
(________________), stop by the counseling office, or e-mail (__________________) to schedule an
appointment.

I am requesting that the School Counselor talk with my child:

___ Urgent—today! ___ As soon as possible ___ After the school counselor and I talk

Student’s Name _______________________________________________ Grade _________________

Classroom/Homeroom Teacher __________________________

Your Name _______________________________ Relationship to Student ______________________

Phone ____________________________ Best times to reach me _____________________________

Your Signature_______________________________________ Date _________________________

My child’s strengths include ___________________________________________________________

_________________________________________________________________________________

My primary concern(s) (Check all that apply):

Something’s wrong but I don’t know what
A loss (e.g. death of a person or pet, loss of a friendship, parents’ divorce)
Anger
Perfectionism
Relationships with friends/peers
Relationships with adults (parents/teachers)
Relationships with brothers/sisters
How my child is treated by others
Feelings of negativity, discouragement, self-doubt
Unhealthy or unsafe choices
Study skills, grades and schoolwork
Post-secondary options/Planning now for future
Other Concern(s)_______________________________________________________________
Additional information regarding concern(s) ______________________________________________
___________________________________________________________________________________

Return this form to Guidance and Counseling Office. I will contact you as soon as possible.
Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 17 of 28

Information about Counseling: Letter to Parent for Informed Consent (page 1)

Dear Parent,

If your child is referred to the school counselor, the very word “counseling” may make it sound like a mysterious
process, but it is not. Counseling is a relationship built on confidentiality and trust—student trust, parent trust,
teacher trust. Adequate information is the foundation of trust—all involved must have information about the limits
and processes of counseling. The following information describes the overall process of counseling.

How does a student receive counseling at school?: Students may be referred to the School Counselor (SC) for
individual and/or small group counseling by their parents or guardians, school faculty, school staff, a
concerned friend, or they may refer themselves. Once a referral is made the SC sets up a meeting with the
referred student.

Who provides the counseling at school? Counseling is provided by a state certified School Counselor (SC).
The SC has a Master’s degree with an emphasis in School Counseling. School Counseling focuses on the
academic development, Social/Emotional development, and career development of students.

Is counseling required? It is your choice to give consent for your child to receive counseling.

What will counseling for your child involve? Counseling may include small group or individual sessions. During
the sessions, your child and a SC will work together to understand the problem, the present and future
consequences, develop goals for change and a plan of action for change.

How is information shared? Trust is the basis for effective counseling. The ethical guidelines of the American
School Counselor Association emphasize the importance of confidentiality between school counselors and
students at the same time recognizing the rights of parents. As a parent or guardian, you must trust that the
SC will “take good care of” one of your most prized possessions. Your child must know and trust that, what is
shared with the counselor will stay with the counselor unless he or she gives permission to share information or
if the counselor suspects the child is in danger of being hurt by others, hurting himself, or hurting others. ,

Confidentiality: Trust and confidentiality work together. Counseling records do not become a part of the
permanent record of the student except as required by school safety policy. A record may indicate that a
student was seen by the School Counselor; however, the topics discussed are not included unless required by
the school board safety policy. The requirements of the Family Education Rights and Privacy Act (FERPA) are
enforced—information will not be released to anyone outside our school without your written permission. The
SC may talk with the classroom teacher about how he or she can help your child in the classroom; however,
specific information will not be shared.

Possible outcomes: Through counseling, your child may be taught strategies to help him or her make more
effective and healthier decisions, increase the ability to set and reach goals, build better relationships with
others, and be more successful in school. We all must realize that changes take time; his or her problem did
not develop overnight, nor will it disappear overnight. Counseling will be successful when students, school
counselors, teachers, and family members work together.

Cost: There is no cost to you for any of the counseling your child receives as a part of our district’s Comprehensive
School Counseling Program.

Please contact me if you want more information or have ideas about how we can better help your child.

School Counselor contact information:

School Phone: _______________ e-mail _____________________

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 18 of 28

Informed Consent Form (page 2)

I have read and understand the information provided by the School Counselor and have had an
opportunity to ask questions about counseling.

___ I consent for my child to participate in counseling.

I understand that participation is completely voluntary and that classroom requirements
take precedence over participation in counseling.

___ I do not consent for my child to participate in counseling.

I understand that this consent is effective for the current school year ________ to ________.

________________________________________________ ________________________
Student First/Last Names (please print) Home Room

________________________________________________ ________________________
Parent/Guardian/Student Signature* Date

*Students age eighteen and over may or may not be required to have a parent/guardian
signature. Please contact me for more information.

School Counselor contact information:

School Phone: ___________________ e-mail ________________________________________

Please return this form to the Guidance and Counseling Office by __________________.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 19 of 28

Consent for Release of Information Form

Student’s Name: ___________________________________ Date of Request: ____________

Student’s Birth Date/Year: _______________ Grade: __________Teacher _______________

I hereby authorize the release of information about my child to:

____________________________________________________________________________
(Name of District/Specific School/Agency/Individual)
____________________________________________________________________________
(Address)

____________________________________________________________________________
(City) (State) (Zip Code)
____________________________________________________________________________
(Phone number) (Fax number) (E-mail)

This information is requested for the following purpose(s):

____________________________________________________________________________

I authorize the release of the following information (check all that apply):

____ Cumulative permanent school record/transcript

____ Attendance/discipline records

____ Withdrawal grades and date

____ Psychological reports (IEP, testing, diagnostic report)

____ Diagnosis and treatment plans

____ Medical/Health records

____ Other _________________________________________________________________

I understand this information is confidential and will be released in accordance with the Family
Educational Rights Privacy Act (FERPA). I understand that I may revoke this consent at any
time by submitting written notice of the withdrawal of consent to this school district.

__________________________________________________________ _________________
(Signature of Parent/Legal Guardian or emancipated student (Date

This Consent for Release of Information is valid for this school year.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 20 of 28

Student Behavior Data Collection Form

STUDENT______________________________TEACHER_____________________________DATE___________

Teachers: please indicate areas of concern in the left hand SC: use columns on right side.
column. Performance Indicators:
(+) = Excellent (/) = Satisfactory (-) = Area of Concern
Teacher Observed Behaviors School Counselor rating
Concerns

Marking

Marking

Marking

Marking

Marking
Period 1

Period 2

Period 3

Period 4

Period 5
(mark with
X)

Academic Development
Follows directions
Listens attentively
Stays on task
Compliance with teacher requests
Follows rules
Manages personal and school property (e.g., prepared, organized)
Works neatly and carefully
Participates in discussion and activities (e.g., motivation, lack of
participation)
Completes and returns homework
Personal and Social Development
Cooperates with others
Shows respect for others
Allows others to work undisturbed
Accepts responsibility for own misbehavior (e.g., provoking fights,
bullying, fighting, defiant, anger, stealing)
Emotional Issues (e.g., perfectionism, anxiety anger, depression,
suicide, aggression, withdrawn, low self-esteem)
Career Development
Awareness of the World of Work
Self-Appraisal
Decision Making
Goal Setting
Add Other Concerns:
External Issues (e.g., divorce, death, abuse, socio-economic,
incarceration, military deployment)
Other
School Record Data (To be completed by SC)
Attendance: # of days absent
Attendance: # of days tardy
Discipline: # of referrals
Grades
School nurse visits
Test Scores

(Adapted from Columbia Public Schools. Modify this template as necessary to accommodate local reporting
periods and assessment/data collection processes and procedures.)

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 21 of 28

Student Contact Data Table

The school counselor may use this table to record student contacts; data will be useful when measuring outcome effectiveness of intervention.

Student Information Personal Social Academic Career Level of Concern

Development Development Development 1=low 5=high

Exploration /
Level-Home

Relationship

Relationship

Applications
Educational
Attendance

Secondary
Emotional

Planning

Planning
Students’ Names 1 2 3 4 5

Grades
Family
Grade

Room

Other

Other

Other
Post-
Issue
Date

Peer

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 22 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Hotline Phone Call Information

Missouri Child Abuse and Neglect Hotline Phone Number: 1-800-392-3738

National Child Abuse and Neglect Hotline Phone Number: 1-800-422-4453

Ask the worker for his or her name and badge ID for your records.
You may be asked the following questions during a hotline phone report. It is to your advantage to have
this information available prior to making the phone call.

Your Name and Position

Would you like to remain anonymous? (Mandated reporters may not remain anonymous)
Have you reported with us before?
Student Name
Student Age / Birth Date
Student Address
Student Phone Number
County
Parent’s Name(s)
Parent’s Place of Employment (if there is no home phone number)
What is the make up of the household?
Sibling’s Name(s) and Ages
Are there any other adults in the home?
Name of School and School Hours
Nature of the hotline phone call with details
How did you learn about this situation?
When did you last see the child?
Is the child in immediate danger?
Could this child be targeted or singled out for abuse?
Where is the child now?
Where will the child be in the next 24 hours?
Can the child return to the house?
Are there any known dangers in the house (drugs, weapons, animals, domestic abuse)?
Would you like to receive a follow up to the disposition of the report?

The worker should tell you in what county the report will be filed and the phone number to the
facility. If he or she does not, it is appropriate to ask.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 23 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Outside Referral Resources
Note: These resources are provided to stimulate your thinking about resource availability in your local
area. The list is not exhaustive nor is this list an endorsement of the services any one agency or
individual provides. Other sources for resources to add are: “Community Human Services” sections and
yellow pages of local phone directories; state legislators from your local area may publish a booklet of
area resources.

Area Support Groups •Psychiatric Hospitals

• American Red Cross •Residential Placement for Children
• United Way and Adolescents
• Easter Seals • National Suicide Hotline
• Hospice Shelters
• Compassionate Friends (loss of a • Domestic Violence & Assault
child) • Homeless
• Local Chapters of organizations for Specialized Education Programs
specific illnesses (e.g. M.S. Society) • Employment and Training Programs
• National Alliance for Mental Health • Language Center for non-English
(NAMI) Speakers
Assistance Programs • Parents as Teachers
• County Health Clinic • Practical Parenting Partnerships
• Employee Assistance Programs • Vocational Rehabilitation
• Social Security • Career Centers & other Technical
• Medicare Educational Programs
• Medicaid Special Schools
Civic Groups/Youth Clubs • Missouri School for the Deaf
• Faith-based Groups • Missouri School for the Blind
• Kiwanis Substance Abuse
• Lions Club • Al-Anon (support for families of
• Rotary Club alcoholics)
Counseling Centers • AlAteen (support for children of
• Community Mental Health Centers alcoholic parent[s])
• Private Practice Groups/Individuals • Drug and Alcohol Treatment Facilities
• Licensed Professional Counselors Youth Groups
• Licensed Clinical Social Workers • 4-H
• Psychologists • Big Brothers Big Sisters
• Psychiatrists • Boys & Girls Clubs
Daycare Providers • YWCA/YMCA
• Adult care Providers • Boys Scouts
• Childcare Providers • Girl Scouts
Mental Health Services
• Area Agencies, e.g. “Pathways”

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 24 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Outside Referral Contact Form Cover Letter

(School Letter Head)

Date

Dear Provider,

I am the School Counselor at (school name). I am compiling a file of contacts, agencies and
other resources I can use with my students, parents and families. I would like to include
information about your services for children and families. Will you please complete and return
the enclosed form? I would appreciate your including brochures or helpful handouts about your
services with the form. I plan to make completed forms and informational materials available to
parents/guardians, teachers and students. Your contribution will add to the resources I provide
for families, staff and students at my school.

Thank you ahead of time for your time and assistance! Students will benefit from your
investment!

Educationally,

(Name of School Counselor)

(Name of School)
(School Address)
(Contact phone/e-mail)

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 25 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Outside Referral Contact Form
Please fill in all items appropriate to your private practice or agency. Return form by _____to:
(School Counselor)
(Name of School)
(Street, City, State, Zip
Agency ____________________________________________________________________________
Street Address/City/State/Zip: ___________________________________________________________
Phone ______________________ Fax ______________________ e-mail _______________________
Contact Person _____________________________________________________________________
Website Address ____________________________________________________________________
Ages you serve: [ ] young children (ages: _______) [ ] adolescents [ ] adults [ ] senior citizens
Bilingual services: [ ] yes languages served: ___________________________________________ [ ]
no
Male/female clinicians available [ ] yes [ ] no
Days/hours of service: _________________________________________________________________
Waiting list time: [ ] yes, how long? _________________________________________________ [ ] no
Check all that apply to the service(s) offered by your private practice or agency:
[ ] mental health services [ ] financial assistance [ ] youth/parenting programs
[ ] individual [ ] medical [ ] childcare
[ ] small group [ ] dental [ ] tutoring
[ ] crisis [ ] glasses [ ] enrichment programs
[ ] family [ ] prescription [ ] parenting classes
[ ] marriage [ ] shelter [ ] grandparent programs
[ ] outpatient services [ ] food [ ] recreation
[ ] residential programs [ ] clothing [ ] summer camp
[ ] grief [ ] utilities [ ] youth groups (Scouts, 4H, etc.)
[ ] anger management [ ] housing assistance [ ] civic clubs (e.g. Kiwanis, Lions)
[ ] sexual abuse [ ] household items
[ ] substance abuse [ ] legal/financial services
[ ] domestic violence [ ] school supplies
[ ] sexual orientation [ ] school uniforms
[ ] play/art therapy

Description of program/services _________________________________________________________

__________________________________________________________________________________

Kinds of Insurance accepted: ___________________________________________________________

Fee Schedule _________________________________________________Sliding scale? [ ] yes [ ] no

Service area (county, boundaries): _______________________________________________________

Please provide pamphlets and handouts if available.
Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 26 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Possible Questions for Parents/Guardians to Ask Outside Referral Resources

When seeking services of an individual/agency outside of school, it is important for you to work with
individuals/agencies you trust. Asking questions before you make a commitment to an individual or
agency, helps to avoid dissatisfaction later. These are questions that you may or may not want to ask.
REMEMBER: It is “ok” to have questions AND it is your right to ask and receive answers to your
questions.

• What kind of concerns do you deal with?

• What kinds of insurance do you take?

• What is the cost of services?

• Do you offer a free “trial session”? (Many individuals & agencies offer a free initial session)

• Can you provide the appropriate services for my child?

• Is there a waiting list for new clients? How long?

• How long does the counseling process usually take?

• Are transportation services provided?

• Do you serve special needs populations? (e.g. children with Autism, Hearing Impairments,
Developmental Delays, Physical Handicaps)

• What do you suggest for a student who is in danger to self or others?

• Do you have bi-lingual (specific language?) professionals on staff for clients with limited English
proficiency?

• Do you have a ____________professional to work with me/my child? (ask if you want a specific
gender, ethnicity, race employee to work with you or your child)

• What shall I expect when I come in?

• What do I need to bring with me?

• How do I get there?

• Any additional questions you may have.

Did you get all of your questions answered? If not, ask those questions again.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 27 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Glossary
This list of terms is to assist in comprehending the Referral Process.
Confidentiality: The School Counselor protects the privacy of information received in the counseling relationship
as specified by federal and state laws, written policies and applicable ethical standards. Such information is only to
be revealed to others with the informed consent of the student, consistent with the SC’s ethical obligation (see
ASCA Ethical Standards and FERPA1, FERPA2 Guidelines)

Mandated Reporter: Any school official or employee who knows or has reasonable cause to suspect that a child
has been subjected to abuse or neglect, or who observes the child being subjected to abuse or neglect, will
immediately make a report to the Missouri Children’s Division via the Child Abuse Hotline, as required by law.
(Missouri Child Abuse/Neglect hotline 1-800-392-3738)

Mandated Reporting: The process of contacting the Missouri Children’s Division via the Child Abuse Hotline, as
required by law. (Missouri Child Abuse/Neglect hotline 1-800-392-3738)

Outside Agency/Resources: Any organization outside the school district that provides assistance to students
and/or families. These may include State/Local Division of Children’s Services, local housing authority, Social
Security, counseling agencies, juvenile justice system, mental and physical health treatment centers or charitable
organizations such as American Red Cross, Salvation Army and Easter Seals.

Outside Referral: Any referral to local community resources or agencies outside the school district (see Outside
Referral Resources).

Results Based Program Evaluation: The process of gathering and analyzing data to drive student interventions,
improve student program services, and advocate for the local guidance program, as well as the Missouri
Comprehensive Guidance Program.

Special Services: Additional services available to students that may include special education, Section 504, gifted,
Response to Intervention, remedial programs, and tutoring or credit recovery.

Specific Observable Behavior(s): Behavior that is directly observed. It is recorded in objective, factual language
and includes the situation (people/place/activity) in which behavior occurs, the “antecedent, behavior, and
consequence,” and the frequency, duration, and intensity.

Response to Intervention (RTI): (See the first paragraph for the Missouri Comprehensive Guidance Program
adaptation of RTI.)

The Missouri Comprehensive School Counseling Program (MCSCP) and RTI: The concept of “response-
to-intervention,” as used in the MCSCP: Responses Services Referral Process Guide, is modeled after the
Response-to-Intervention within special education legislation. HOWEVER, it is important to note the
differences. In the case of MCSCP, it is a way of illustrating the process of graduated interventions to address
student concerns and places a focus on measuring the effectiveness of counseling interventions with individual
students. More specifically, it is a tiered model for providing systematic and data-driven counseling intervention
services to students. The specific needs of the student determine the level or intensity of the intervention.
Student progress is monitored at specific points in the process in order to provide measurable data about the
response of the student to the intervention(s). Data gathered during the progressively more intensive
interventions become a part of the assessment information required in the event an outside referral becomes
an option for an individual student’s success. (Adapted from the Missouri Department of Elementary and
Secondary Education: Special Education Section definition of RTI [see link below].)

Special Education and RTI (the Missouri definition): A tiered model of providing intervention services to
students that is systematic and data-driven. The level or intensity of the intervention is based upon the specific
academic or behavioral needs of the student. Student progress is monitored during all points in the system in order
to provide information on the response of the student to the intervention implemented. If a disability is suspected,
data gathered during the progressively more intensive intervention process can be used as a part of the evaluation
information required to qualify a student with a Specific Learning Disability (SLD). For other disabilities, the
information is an excellent source of additional data to clarify a student’s specific learning needs.
http://dese.mo.gov/3tieredmodels/index.html
Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015
 Missouri Comprehensive School Counseling Programs: Responsive Services Component
Referral Process Module
Page 28 of 28

RESPONSIVE SERVICES: REFERRAL PROCESS

Resources

Websites

Missouri Center for Career Education Guidance e-Learning Page

American School Counselor Association
Confidentiality Resources
Division of Children’s Services
Family Education Rights and Privacy Act (FERPA1)
Family Education Rights and Privacy Act (FERPA2)
Missouri Department of Elementary & Secondary Education
Missouri School Counselor Association
School-Based Client Consultation, Referral and Management of Care (UCLA School Mental
Health Project)

Outside Referral Resources Websites

American Red Cross

Make-A-Wish Foundation
Missouri Department of Health and Senior Services
Missouri Department of Mental Health
Missouri Department of Social Services
Missouri Juvenile Justice Association
National Alliance on Mental Illness
ParentLink
Ronald McDonald House
University of Missouri Extension Service
U.S. Department of Health & Human Services

* The organizations, web sites, and other resources listed here are not exhaustive, nor is their inclusion
intended as an endorsement by Missouri Center for Career Education, Missouri School Counselor
Association, or the Missouri Department of Elementary and Secondary Education. Rather, these listings
are intended to assist in the development of local resources for the Referral Process.

Missouri Comprehensive School Counseling Programs: Linking School Success to Life Success
To ensure that the work of educators participating in this project will be available for the use of schools, the Department of Elementary
and Secondary Education grants permission for the use of this material for non-commercial purposes only.
May 2015