Danish Ali

C U S TO M E R S U C C E S S M A N AG E R

+923353366786 Karachi, Pakistan syedanish@gmail.com

LINKS PROFILE
Danish's LinkedIn Exceed sales targets and build strong client relationships as a highly motivated and results-driven
sales professional. Possess exceptional communication and negotiation skills, employ strategic
Danish's Instagram
thinking to identify growth opportunities and collaborate effectively with cross-functional teams.
Continuously develop professionally, staying up-to-date with industry trends and best practices.
SKILLS Drive revenue growth and exceed customer expectations.

Ability to Multitask
E M P LOY M E N T H I S TO R Y
Fast Learner Snr. Inside Sales Executive at Venture Dive, Karachi
January 2023 — Present
Ability to Work in a Team
Set clear sales goals and targets for the team
Ability to Work Under Pressure Develop and implement effective sales strategies
Monitor and analyze sales metrics to identify areas of improvement
Train and coach sales team members to improve their skills and performance
Adaptability Provide regular feedback and performance evaluations to team members
Foster a positive team culture and motivate team members to achieve their goals
Excellent Communication Skills Collaborate with other departments to improve sales processes and customer experience
Keep up-to-date with industry trends and developments
Time Management Skills Continuously seek new business opportunities and ways to increase revenue.

Analytical Thinking Skills Sales Team Lead at FAIR Consulting Group, Karachi
June 2020 — December 2022
B2B Sales Specific account outreach and presales touch
Data cataloging and maintenance on the database and SAAS list updates
Innovative Problem Solving Bird's eye view on market activity to scrap opportunities, Competitor, Technology and Partner
Research
Basis sales process by creating awareness strategies and generating interest
Business development through cold outreach and marketing follow-ups
L ANGUAGES Nurturing the lead and putting it forward as a sales qualified lead

English Sales Team Lead at McLean Intelligent Workforce, Karachi

July 2019 — June 2020
Urdu
Sales Lead
Arabic Recruit, Train, and Coach the Sales Team.
Set Sales Targets and Motivate Sales Team.
Prepare Individual Sales Reports.
Identify team goals and evaluate team progress.
Develop team strengths, resolve team conflicts, provide solutions and improve weaknesses.
Account Executive
Making cold calls and reaching out to prospects.
Maintaining a database of contact information.
Preparing, Presenting and demonstrating the value of products and services to prospective
buyers.
Managing the entire sales cycle from finding a potential client to securing a deal.
Working on different in-house clients and helping grow their companies by finding leads,
closing sales, supporting existing clients, formulating sales strategies, and communicating
product value to clients.
Sales Specialist at Tribe Consulting, Karachi
May 2018 — January 2019
Outbound
We pick it up and pay you on the spot.
Called and followed up on pending quotes.
Assisted in listing of vehicles at their asking price with our trade partners.
Simply ask few simple questions about the car they are looking to sell and instantly present
them an offer that they cant deny.
Inbound
Successfully purchased cars from all over United States.
Assisted callers by asking various descriptive questions about the car in order to quote the
instant offer.
Coordinated with inter departments for further paperwork and pickup details.
Called and followed up on pending quotes.
Assisted in listing of vehicles with our trade partners.

Sales Supervisor at ePlanet Communications Inc, Karachi

July 2017 — May 2018
Floor Supervisor - Multiple Projects
Hiring, training, and preparing call center representatives to respond to customer questions
and complaints and solve problems with services or products.
Working with other supervisors and management team members to support agents and
maximize customer satisfaction.
Successfully handled a team of 20 Executives and delivered progress to the campaign by
training and monitoring their performance.
Outbound - Worked as an Admissions Associate
360Training.com outsourced their project of training Active Duty Military Spouses's sponsored
by Department of Defense - MYCAA, in different programs to excel and support their families
which includes i.e. Business Careers, Creative Arts, Fitness Programs, Allied Health & Legal
Careers!!
Working on training products, career advancement tools and Bureau of Labor statistics in
US.
Reaching out to students via call, email, texting & other social platforms keeping in mind
their time zones.
Responding promptly by being available 24/7 to the queries regarding various
certifications offered by the school and sponsored by the Department of Defense in US
and explaining them the process of registration and enrollment set by DOD.
Rapport building and maintaining a healthy relationship with Military spouses (students) &
explaining the differences between accredited and non-accredited Degrees/certifications.
Working independently without supervision with the sense of ownership to meet deadlines.

Retail Operations Manager at Nida Azwer Atelier, Karachi

June 2013 — June 2016
Operations Manager
Enhanced Sales by 150% by Motivating Team Members and awarding them on their
performances also arranging various intellectual sessions and provided training on company
products.
Increased PR among the other Retailers at the mall by proactively participating in mall
activities.
Co-ordinate with Mall Management, Contractors, Electrical Technicians, HVAC Technicians,
Carpenters, Landscape Teams and other related departments for Shop related maintenance.
Implemented merchandising strategy in a way that secured products inside the store and
reduced shop lifting by 100%.
Co-ordinate and communicate with Head office and other Branches for stock related
queries. Achieved financial objectives by preparing an annual budget; scheduling
expenditures; analyzing variances; initiating corrective actions, Looked after VIP Clientele,
Stock and Office Administration, Contributed to team effort by accomplishing related results
as needed.
Store Manager
Solely responsible for all the office equipment i.e. Barcode scanner, Desktop PC, Printer,
CCTV Cameras, DVR, landscape, window glasses, office furniture, Security Tags & Bar code
scanners, Indoor Air-Conditioners, Halogen Bulbs & Electronic Shutter.
Connect with all marketing activities within calendar promotional events and mall activities.
 Reduced 15% complaints of unsatisfied customers by Checking, authorizing, and
redistributing return products to head office and getting their complaints done in a timely
manner.
Strongly focusing on stock inventory in order to avoid any stock loss & replenishment issues.
Evaluating staff performance, deciding store-training programs, issuing disciplinary
actions/terminations & initiating promotions/salary increases.

Sales Specialist at Ibex, Karachi

July 2011 — June 2012
Identify, develop, and close sales opportunities for delivery of AT&T Cyber solutions.
Identify customer needs and lead the development of customized solutions.
Research customers and identify sales opportunities.
Initiate customer contact.
Develop responses to Request for Proposals.
Use consultative selling skills to close highly complex sales.

Retail Store Manager at Scentsation, Karachi

September 2011 — February 2012
Successfully handled an area of 4,800 Sq Ft, and delivered Sales results of over 105% with
a team of 2 Direct Supervisors and 8 Direct Executives, and 10 Other brand ambassadors.
Reduced stock loss strategies, maintained cost controls and supported the store by reducing
60% expenses.
Increased sales by merchandising top sellers on Eye Height, mesmerizing store layout
and reachable stock positioning. Successfully managed stock availability at all times by
maintaining records in Excel and Candella.
Recommending in-store promotions. ATL/BTL Marketing, disciplinary actions/terminations.
Initiate promotions/salary increases. Approved store documents (daily reports, refunds,
exchanges, etc)
Identified current and future customer requirements by establishing rapport with potential
and actual buyers. Made SOP's and Ensured that each and every individual inside the store
compliance with regulations and procedures.

Sales Supervisor at Car Junction Co. Ltd., Karachi

December 2010 — August 2011
Access to the Auction of used cars in all the destinations such as Kenya, Tanzania, Uganda,
Zambia, Zimbabwe, Myanmar, Botswana, South Sudan, New Zealand, Papua New Guinea,
Australia, Bangladesh, Barbados, Jamaica, Guyana, Trinidad and the Bahamas.
Managing clientele everywhere in the world by selling high quality vehicles at reasonable
prices.
Handling end to end process from Bidding a vehicle in the auction to offering the car to
the client and shipping the same to the destination in mint condition.
Looking for references and gaining positive reviews from the customers.
Car Junction, one of the leading and oldest Japanese used cars exporters to Africa and
Caribbean.
Selling all sorts of Used cars in different categories i.e. Hatch, Sedan, SUV, 4WD etc. Trucks
and Ambulances
Selling all the brands like Toyota, Nissan, Honda, Isuzu, Mitsubishi, Mazda, BMW, Merc.
etc
Successfully sold over 30 Cars a month and on Avg 25 Cars a Month.
Bidding from Auction and Successfully shipping the same at the destination.

Cargo Supervisor at Emirates Skycargo, Dubai

November 2005 — December 2010
Quality Department
Issue Cargo Damage Reports (CDR) for any sort of claims caused due to the damage while
loading, unloading and during the carriage of the cargo.
Prepare & produce routine reports/administrative documents for each shift to incorporate
into departmental periodic reports measuring productivity & service failures.
Checking cargo irregularities & discrepancies from Standard Policies, Procedures & Cargo
Handling Manuals (CHM) by coordinating with superiors and designated responsible
representatives of Warehouse & Ramp.
Warehouse & Ramp
Supervise, Inspect, count and validate the cargo at every point of acceptance, delivery,
breakdown and buildup to avoid discrepancies and Managed inventory within the
warehouse by completing physical tasks.
Oversee entire operating procedures of inbound and outbound shipments ensuring quality
and quantities.
 Locate and bring product to the designated area. Stacking and storing cargo in the
appropriate area according to established sequences and procedures.
Ramp Services
Loaded trucks for outbound orders, packing of merchandise, running reports from time to
time.
Correspond with Management team about defects within Inbound and Outbound.
Monitored the daily high volume shipments from various sources.
Collection of the purchase orders & delivery timelines.
Count and Inspect bulk
Assisted in Live animal & Dangerous good handling.
Acceptance, Delivery & Customer Services Area
Accept Live Animal shipment & Dangerous Goods shipments as per current IATA DG Manual
Guiding shippers/customers on required Procedures and Standards.
Involved in daily procedures such as picking, packing and shipping products to customers
Maintain a safe clean work environment; pallet area, workstations and shipping dock.
Break Bulk, Cross docking and Consolidation as and when required.
Warehousing
Participated in Kaizen Events, and 5S to remove barriers and improve productivity.
Scan and Ship the Product out using Hand held terminals (HHT).
Shrink wrapping goods for loading, and ensuring that the correct labels are on all stored
pallets.
Utilized forklifts, pallet jacks to move merchandise safely.
Count each and every shipments to ensure error free process.
Record and Analyze all the shipments as per the manifest.

Logistics Supervisor at Adoulis Shipping & Marine Services, Ajman

September 2002 — September 2005
Logistics Supervisor
Recruit and coordinate logistics staff (e.g. truck drivers) according to availability and
requirements
Supervise orders and arrange stocking of raw materials and equipment to ensure they meet
needs
Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual
satisfaction
Supervise, coach and train warehouse workforce
Resolve any arising problems or complaints
Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
Logistics Specialist
Coordinating and monitoring supply chain operations
Ensuring premises, assets and communications are used effectively
Utilizing logistics IT to optimize shipping and transport procedures
Plan and track the shipment of final products according to customer requirements
Keep logs and records of warehouse stock, executed orders etc.
Prepare accurate reports for upper management
Logistics Coordinator
Tracked and ordered company supplies to prevent any disruption in packing and shipping
products.
Prepare daily billing for outbound shipments & successfully scheduled all driving routes for
in-house fleets.
Providing complete administrative support to arrange office inputs including stationery,
leave forms, issue of permanent badges, renewal of badges, Foreign Service Agreement
(FSA) etc.
Keeping up-to-date personal records of all available employees.
Maintaining work sheets of employees on daily and hourly basis, processing over time
allowance and arranging remittances in coordination with finance section.
Logistics Clerk
Oversee inventory and coordinate shipping and receiving processes.
Coordinating with transport companies to arrange transport for loading/unloading of Cargo
and advice accordingly where it needs to be dispatched.
Check pre-alerts from overseas agents/stations, confirm arrival details with customers
identify & confirm special requirements & charges if any.
Prepare shipping orders & keep track of all shipping orders for various suppliers & Send
delivery orders for clearing of incoming shipments to shipping line agents.
E D U C AT I O N

MBA - Logistics, Materials & Supplychain Managerment at Karachi

University Business School (KUBS), Karachi
September 2016 — December 2017
Grade: 3.8
Successfully published a research paper on Impact of outsourcing on Logistics Performance
in FMCG sector of Pakistan in Asian Journal of Science and Technology.
Specialized Courses included:
Procurement
Warehousing
Distribution
Transportation
Business Process
Quality Management
Risk Management
Order Fulfillment
Logistics Management
Demand Planning

BBA - Sales & Marketing at Preston University, Pakistan Campus, Ajman

September 2002 — September 2005
Grade: 3.45
Activities and societies: Won inter-house Table Tennis Tournament Twice in a Row.
Conducted several surveys, in-house meetings, exhibitions, conducted on job training's,
coordinated between the parties to organize shows and events.
Activities and societies: Won inter-house Table Tennis Tournament Twice in a Row.
Conducted several surveys, in-house meetings, exhibitions, conducted on job training's,
coordinated between the parties to organize shows and events.
Specialization courses included:
Sales Management
Retail Management
Financial Accounting
Cost Accounting
Organizational Behavior
Business Ethics
Research Methods
Quality Management
Advertising Management
Strategic Marketing
Operations Management
Fashion Management
Introduction to Languages
Introduction to Information Technology
Logistics and Warehousing Management

COURSES

Air Cargo Foundation at Emirates Aviation College

August 2005 — August 2005

Dangerous Goods Acceptance at Emirates Aviation College

June 2008 — June 2008

Dangerous Goods Handling at Emirates Aviation College

May 2006 — May 2006

Sales Skills at SAP

May 2022 — May 2022

Reimagine Customer Experience at SAP

September 2020 — September 2020

Certificate for Utilities at SAP

August 2020 — August 2020
The X + O Story at SAP
June 2020 — June 2020

HOBBIES
Travelling - Exploring different sunset points.
Photography - Capturing different landscapes and sunsets.
Listening Music - Therapy that can lift me up anytime of the day.

AWA R D S & N O M I N AT I O N S

GEMS Award, Karachi

January 2021 — March 2021
FAIR's GEM Award for exceptional performance during the Q1-2021

Cheers for Peers Award, Karachi

October 2021 — December 2021
FAIR's Cheers for Peers award for participating in events, mentoring other team members and
supporting them above and beyond.

Cheers for Peers Award, Karachi

January 2021 — March 2021
FAIR's Cheers for Peers award for participating in events, mentoring other team members and
supporting them above and beyond.

Nomination for Cheers for Peers Award, Karachi

October 2020 — December 2020
Made to the FAIR's Cheers for Peers award nominations for participating in events, mentoring
other team members and supporting them above and beyond.

Contributing in Team's Objectives, Dubai

December 2006 — December 2006
Building up maximum number of units in a month - 395 with quality and points of 700.

Contributing in Team's Success, Dubai

March 2008 — March 2008
Managed 05 Flights on a critical Thursday evening due to shortage of team members, heavy
loads and Quick warehouse transfers and contributed in Team's success to achieve 86 Flight
Departures overall.

EX TRA-CURRICUL AR ACTIVITIES

Thesis at Karachi University, Karachi

December 2018 — February 2019
IMPACT OF OUTSOURCING AND OTHER FACTORS ON LOGISTICS PERFORMANCE IN
FMCG SECTOR OF PAKISTAN

HANDS-ON

Sales & Research Tools, Karachi

January 2017 — Present
Hubspot
Zoho
Microsoft Office
Google Suite
LinkedIn
Sales Navigator
Owler
Apollo
Zoominfo
LinkedHelper
 LinkMatch
Feedly
Meistertask
MindMeister
Trello
Canva
Figma
Builtwidth
Float
Skillsbase
Confluence
Slack
Clearout.io
Detective.io
Neverbounce
Zerobounce
b2bea.org
Klaviyo
Mailchimp
Chatgpt

REFERENCES

References available upon request