17_BUI_Limited_Warranty_COV_en_US_23216839C_2017JUN23.

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23216839 C
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

IMPORTANT: This booklet contains important information about your vehicle's warranty coverage. It also
explains owner assistance information and Buick's participation in an Alternative Dispute Resolution
Program.
Keep this booklet with your vehicle and make it available to a Buick dealer if warranty work is needed. Be sure to
keep it with your vehicle if you sell it so future owners will have the information.

Owner's Name:

Phone Number:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use:

© 2017 Buick Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM,
BUICK, and the BUICK emblem are registered trademarks of General Motors.

Part No. 23216839 C Third Printing

Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

2017 Buick Limited Warranty and

Owner Assistance Information

Important Message to After-Manufacture How to Determine the

Owners... . . . . . . . . . . . . . . . . . . . . . . . 1 “Rustproofing” . . . . . . . . . . . . . . . . 12 Applicable Emissions Control
Buick’s Commitment . . . . . . . . . . . . 1 Paint, Trim, and Appearance System Warranty . . . . . . . . . . . . . 16
Owner Assistance . . . . . . . . . . . . . . . 1 Items . . . . . . . . . . . . . . . . . . . . . . . . . 12 Federal Emission Control
Buick’s Participation in an Vehicle Operation and Care . . . 13 System Warranty . . . . . . . . . . . . . 16
Alternative Dispute Resolution Maintenance and Warranty California Emission Control
Program . . . . . . . . . . . . . . . . . . . . . . . 1 Service Records . . . . . . . . . . . . . . 13 System Warranty . . . . . . . . . . . . . 17
Warranty Service– United Chemical Paint Spotting . . . . . . . 13 Emission Warranty Parts List . . 2. 0
States . . . . . . . . . . . . . . . . . . . . . . . . . 1 Warranty Coverage – Replacement Parts . . . . . . . . . . . . 23
Warranty Coverage at a Extensions . . . . . . . . . . . . . . . . . . . 13 Maintenance and Repairs . . . . . . 24
Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2 Warranty Service — Foreign Claims Procedure . . . . . . . . . . . . . . 24
New Vehicle Limited Warranty . . . 2 Countries . . . . . . . . . . . . . . . . . . . . . 14
Permanent Relocation . . . . . . . . . 14 Customer Satisfaction
Emission Control System Procedure . . . . . . . . . . . . . . . . . . . . 26
Warranty . . . . . . . . . . . . . . . . . . . . . . . 2 Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 14 State Warranty
New Vehicle Limited Warranty . . .3 Recreation Vehicle and Special Enforcement Laws . . . . . . . . . . . 28
What Is Covered . . . . . . . . . . . . . . . . 3 Body or Equipment
What Is Not Covered . . . . . . . . . . . . 7 Warranty Information for
Alterations . . . . . . . . . . . . . . . . . . . . 15 California Only . . . . . . . . . . . . . . . 29
Things to Know About the New Pre-Delivery Service . . . . . . . . . . . 15
Vehicle Limited Warranty . . . . 12 Special Coverage Adjustment
Production Changes . . . . . . . . . . . 15 Programs Beyond the Warranty
Warranty Repairs – Component Emission Control Systems
Exchanges . . . . . . . . . . . . . . . . . . . 12 Period . . . . . . . . . . . . . . . . . . . . . . . . 30
Warranty . . . . . . . . . . . . . . . . . . . . . . 16 Customer Assistance Offices . . 3. 1
Warranty Repairs – Recycled What Is Covered . . . . . . . . . . . . . . . 16
Materials . . . . . . . . . . . . . . . . . . . . . 12 Customer Assistance for Text
Tire Service . . . . . . . . . . . . . . . . . . . . 12 Telephone (TTY) Users . . . . . . . 32
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
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2017 Buick Limited Warranty and

Owner Assistance Information

Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . 33
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 34
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Important Message to Owners... 1

Buick’s Commitment workmanship. These instances will necessary warranty repairs can be
be reviewed on a case-by-case made to your Buick vehicle. Buick
Buick is committed to ensuring
satisfaction with your new vehicle. basis. If the issue has not been requests that the vehicle be
resolved to your satisfaction, follow returned to the selling dealer for all
Your dealer also wants you to be the Customer Satisfaction warranty repairs. If a situation or
completely satisfied and invites you Procedure 0 26. event occurs where you are
to return for all your service needs, significantly inconvenienced, an
both during and after the warranty We thank you for choosing Buick.
authorized GM dealer can make the
period. Buick’s Participation in an warranty repairs. However, in the
Alternative Dispute Resolution event the dealer is not able to
Owner Assistance perform the repair due to the special
Program
The dealer is best equipped to tool and training requirements,
provide all your vehicle's service See Customer Satisfaction contact the Customer Assistance
needs. Should you ever encounter a Procedure 0 26 for information on Offices 0 31. If you are unable to
problem that is not resolved during the voluntary, non-binding return to the selling dealer, contact a
or after the limited warranty period, Alternative Dispute Resolution GM dealer in the United States for
talk to a member of dealer Program in which GM participates. warranty service.
management. Under certain Warranty Service– United
circumstances, GM and/or Buick
States
dealers may provide assistance
after the limited warranty period has The selling dealer has invested in
expired when the problem results the proper tools, training, and parts
from a defect in material or inventory to ensure that any
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

2 Warranty Coverage at a Glance

The warranty coverages are Federal California

summarized below. . Gasoline Engines . Gasoline Engines
New Vehicle Limited Warranty ‐ Defects and performance for ‐ Defects and performance for
Bumper-to-Bumper (Includes cars and light duty truck cars and trucks with light duty
Tires) emission control systems are or medium duty emission
covered for the first 2 years or control systems are covered
. Coverage is for the first 4 years 24,000 miles, whichever for the first 3 years or
or 50,000 miles, whichever comes first. From the first 50,000 miles, whichever
comes first. 2 years or 24,000 miles to comes first.
Powertrain 4 years or 50,000 miles ‐ Specified components for cars
defects in material or or light duty trucks equipped
. Coverage is for the first 6 years workmanship continue to be
or 70,000 miles, whichever with light duty or medium duty
covered under the New truck emission control systems
comes first. Vehicle Limited Warranty are covered for the first
Sheet Metal Bumper-to-Bumper coverage 7 years or 70,000 miles,
explained previously. Specified whichever comes first.
. Corrosion coverage is for the major components are
first 4 years or 50,000 miles, covered for the first 8 years or Important: Some California
whichever comes first. 80,000 miles, whichever emission vehicles may have special
. Rust-through coverage is for the comes first. coverages longer than those listed
first 6 years, unlimited mileage. here. See “California Emission
‐ Defects and performance for Control System Warranty” under
Emission Control System heavy duty truck emission Emission Control Systems
control systems are covered Warranty 0 16.
Warranty for the first 5 years or
For light duty trucks, see “How to 50,000 miles, whichever
Determine the Applicable Emissions comes first.
Control System Warranty” under
Emission Control Systems Warranty
0 16 for more information.
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
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New Vehicle Limited Warranty 3

Buick will provide for repairs to the Obtaining Repairs Is Covered” and those items listed
vehicle during the warranty period in To obtain warranty repairs, take the under “What Is Not Covered” later in
accordance with the following terms, vehicle to a Buick dealer facility this section.
conditions, and limitations. within the warranty period and Engine Coverage includes: All
What Is Covered request the needed repairs. internally lubricated parts, engine oil
Reasonable time must be allowed cooling hoses and lines. Also
Warranty Applies for the dealer to perform necessary included are all actuators and
This warranty is for Buick vehicles repairs. electrical components internal to the
registered in the United States and engine (e.g, Active Fuel
Warranty Period Management Valve Lifter Oil
normally operated in the United
States and is provided to the The warranty period for all Manifold) cylinder head, block,
original and any subsequent owners coverages begins on the date the timing gears, timing chain, timing
of the vehicle during the warranty vehicle is first delivered or put in cover, oil pump/oil pump housing,
period. use and ends at the expiration of OHC carriers, valve covers, oil pan,
the coverage period. seals, gaskets, manifolds, flywheel,
Repairs Covered water pump, harmonic balancer,
Bumper-to-Bumper Coverage
The warranty covers repairs to engine mount, turbocharger, and
correct any vehicle defect, not slight The complete vehicle is covered for supercharger. Timing belts, and
noise, vibrations, or other normal 4 years or 50,000 miles, whichever other associated components
characteristics of the vehicle due to comes first, except for other required in the timing belt service
materials or workmanship occurring coverages listed here under “What replacement procedure are covered
during the warranty period. Needed Is Covered” and those items listed until the first scheduled
repairs will be performed using new, under “What Is Not Covered” later in maintenance interval.
remanufactured, or refurbished parts this section.
Exclusions: Excluded from the
No Charge Powertrain Coverage powertrain coverage are sensors,
wiring, connectors, engine radiator,
Warranty repairs, including towing, The powertrain is covered for
coolant hoses, coolant, and heater
parts, and labor, will be made at no 6 years or 70,000 miles, whichever
core. Coverage on the engine
charge. comes first, except for other
cooling system begins at the inlet to
coverages listed here under “What
the water pump and ends with the
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
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4 New Vehicle Limited Warranty

thermostat housing and/or outlet Transfer Case Coverage includes: Exclusions: Excluded from the
that attaches to the return hose. All internally lubricated parts, case, powertrain coverage are all wheel
Also excluded is the starter motor, mounts, seals, and gaskets as well bearings, drive wheel front and rear
entire pressurized fuel system as any electrical components hub bearings, locking hubs, drive
(in-tank fuel pump, pressure lines, internal to the transfer case. Also system cooling, lines, hoses,
fuel rail(s), regulator, injectors, and covered are any actuators directly radiator, sensors, wiring and
return line) as well as the Engine/ connected to the transfer case as electrical connectors related to drive
Powertrain Control Module and/or well as encoder motor. systems as well as any drive system
module programming. Exclusions: Excluded from the control module and/or module
Transmission/Transaxle Coverage powertrain coverage are transfer programming.
includes: All internally lubricated case cooling lines, hoses, radiator, Tire Coverage
parts, case, torque converter, sensors, wiring, and electrical
mounts, seals, and gaskets as well connectors as well as the transfer The tires supplied with your vehicle
as any electrical components case control module and/or module are covered by General Motors
internal to the transmission/ programming. against defects in material or
transaxle. Also covered are any workmanship under the
Drive Systems Coverage bumper-to-bumper warranty
actuators directly connected to the includes: All internally lubricated
transmission (slave cylinder, etc.). coverage. Wear-out is not
parts, final drive housings, axle considered a defect, and it may
Exclusions: Excluded from the shafts and bearings, constant occur before the vehicle warranty
powertrain coverage are velocity joints, propeller shafts, and expires. In this case, the owner is
transmission cooling lines, hoses, universal joints. All mounts, responsible to purchase
radiator, sensors, wiring, and supports, seals, and gaskets as well replacement tires, or seek coverage
electrical connectors. Also excluded as any electrical components solely from the tire manufacturer.
are the clutch and pressure plate as internal to the drive axle. Also For vehicles within the
well as any Transmission Control covered are any actuators directly bumper-to-bumper warranty
Module and/or module connected to the drive axle (e.g., coverage, defective tires will be
programming. front differential actuator.). replaced on a prorated adjustment
basis according to the following
mileage-based schedule:
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New Vehicle Limited Warranty 5

2017 Buick Tire Pro-Rate Chart

Mileage (mi) Percent Covered by Percent Covered by
Buick (Tire Cost) Buick (Labor —
Mount/Balance)
0-12,000 100% 100%
12,001-15,000 60% 100%
15,001-20,000 50% 100%
20,001-25,000 40% 100%
25,001-30,000 30% 100%
30,001-50,000 20% 100%
50,000 + 0% 0%

This schedule applies to the price of more information. The following is a

the tires only. Buick will cover 100% list of current tire manufacturer's
of the cost to mount and balance websites and toll-free customer
the tires replaced under warranty for assistance numbers.
the full bumper-to-bumper warranty
period.
After your New Vehicle Limited
Warranty expires, you may still have
prorated warranty coverage on your
original equipment tires by the tire
manufacturer. Contact your Buick
dealer or the tire manufacturer of
the brand of tires on your vehicle for
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
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6 New Vehicle Limited Warranty

Tire Companies

Company Website Toll-Free Number

Bridgestone Americas Tire www.bridgestonetire.com 1-800-356-4644
Operations, LLC
Continental/General www.generaltire.com 1-800-847-3349
www.continentaltire.com 1-800-847-3349
Goodyear/Dunlop www.goodyeartires.com 1-800-321-2136
www.dunloptires.com
Michelin/Uniroyal/Goodrich www.michelinman.com 1-800-847-3435
Hankook www.hankooktireusa.com 1-877-740-7000 (East)
1-800-426-8252 (West)
Kumho www.kumhousa.com 1-800-445-8646
Pirelli www.us.pirelli.com 1-800-747-3554
Maxxis www.maxxis.com 1-866-509-7067

When a tire is removed from service The tire manufacturer's limited merchantability. The tire
due to a covered warranty condition warranty program, which can be manufacturers expressly disclaim
under a tire manufacturer's limited obtained by calling or visiting the liability for indirect, special,
warranty program, you may be tire manufacturer's website or any incidental, or consequential
eligible for a tire replacement or a authorized dealer, is in lieu of all damages, lost profit, loss of
comparable new tire on a prorated other remedies or warranties, business, loss of goodwill, loss of
basis. expressed or implied, arising by law reputation, punitive or any other
or otherwise, including fitness for a damage, cost, or loss of any kind.*
particular purpose or
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
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New Vehicle Limited Warranty 7

*Some states do not allow the the standard GM Dealer Parts Rust-Through: Any body sheet
exclusion or limitation of incidental Warranty of 12 months from the date metal panel that rusts through, an
or consequential damages, so the of purchase, parts only. actual hole in the sheet metal, is
above limitations or exclusion may GM Licensed and Integrated covered for up to 6 years, unlimited
not apply to you. Business Partner (IBP) Accessories mileage.
Accessory Coverages are covered under the Important: Cosmetic or surface
accessory-specific manufacturer's corrosion, resulting from stone chips
Most GM parts and accessories warranty and are not warranted by or scratches in the paint, for
sold and permanently installed on a GM or its dealers. example, is not included in sheet
GM vehicle by a Buick Dealer or metal coverage.
GM approved Accessory Distributor/ Notice: This warranty excludes:
Installer (ADI) prior to delivery will Any communications device that Towing
be covered under the applicable becomes unusable or unable to Towing is covered to the nearest
portion (Bumper-to-Bumper, function as intended due to Buick dealer if your vehicle cannot
Powertrain, etc.) of the New Vehicle unavailability of compatible be driven because of a warranted
Limited Warranty. In the event GM wireless service or GPS satellite defect.
accessories are installed after signals.
vehicle delivery, or are replaced What Is Not Covered
under the New Vehicle Limited Sheet Metal Coverage
Warranty, they will be covered, parts Tire and Wheel Damage or Wear
Sheet metal panels are covered
and labor, for the balance of the against corrosion and rust-through Normal tire wear or wear-out is not
applicable portion of the New as follows: covered. Tire wear is influenced by
Vehicle Limited Warranty, but in no many variables such as road
event less than 12 months/unlimited Corrosion: Body sheet metal conditions, driving styles, vehicle
miles. panels are covered against rust for weight, and tire construction.
4 years or 50,000 miles, whichever Uniform tire wear is a normal
GM accessories sold over the comes first.
counter, or those not requiring condition, and is not considered a
installation, will continue to receive defect. Road hazard damage such
as punctures, cuts, snags, and
breaks resulting from pothole
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8 New Vehicle Limited Warranty

impact, curb impact, or from other . Alteration, modification, Damage or Corrosion Due to
objects is not covered. Tire wear or tampering to the vehicle, Environment, Chemical
due to misalignment beyond the including, but not limited to the Treatments, or Aftermarket
warranty period is not covered. body, chassis, powertrain, Products
Also, damage from improper driveline, software, or other Damage caused by airborne fallout,
inflation, overloading, spinning, as components after final assembly rail dust, salt from sea air, salt or
when stuck in mud or snow, tire by GM. other materials used to control road
chains, racing, improper mounting . Coverages do not apply if the conditions, chemicals, tree sap,
or dismounting, misuse, negligence, odometer has been stones, hail, earthquake, water or
alteration, improper repair, accident, disconnected, its reading has flood, windstorm, lightning, the
collision, fire, vandalism, been altered, or mileage cannot application of chemicals or sealants
or misapplication is not covered. be determined. subsequent to manufacture, etc., is
Damage to wheels or tire sidewalls not covered. See “Chemical Paint
caused by automatic car washes or . Installation of non-GM (General
Spotting” under Things to Know
cleaning agents is not covered. Motors) parts
About the New Vehicle Limited
Damage Due to Accident, Misuse, . Water or fluid contamination Warranty 0 12.
or Alteration . Damage resulting from hail, Damage Due to Insufficient or
The New Vehicle Limited Warranty floods, windstorms, lightning and Improper Maintenance
does not cover damage caused as other environmental conditions
Damage caused by failure to follow
the result of any of the following: . Alteration of glass parts by the recommended maintenance
. Collision, fire, theft, freezing, application of tinting films schedule intervals and/or failure to
vandalism, riot, explosion, use or maintain proper fluids,
or objects striking the vehicle Caution or maintain fluids between
. Misuse of the vehicle such as recommended maintenance
This warranty is void on vehicles intervals, fuel, lubricants,
driving over curbs, overloading,
currently or previously titled as or refrigerants recommended in the
racing, or other competition.
salvaged, scrapped, junked, owner manual is not covered.
Proper vehicle use is discussed
in the owner manual. or otherwise considered a
total loss.
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New Vehicle Limited Warranty 9

Damage Due to Contaminated, Damage Due to Impact, Use, device or platform. Software
Improper, or Poor Quality Fuel or the Environment distributed by GM inside or outside
Poor fuel quality or incorrect fuel Windshield or glass cracks, chips, the vehicle (including, but not limited
may cause driveability problems or scratches due to impact are not to system software or applications)
such as hesitation, lack of power, covered. Windshield cracks will be is not covered by this Warranty. GM
stalling, or failure to start. They may covered for the first 12 months, does not warrant that connections
also degrade functionality of critical regardless of mileage if caused by to, from or through the vehicle will
exhaust emissions components defects in material or workmanship. be uninterrupted or error-free. Also,
such as spark plugs, oxygen the user should back-up their data
Lights, lenses, mirrors, paint, grille, and information frequently. GM is
sensors, and the catalytic converter. moldings, and trim are not covered
Damage from poor fuel quality, not responsible for any loss or
for cracks, chips, scratches, dents, damage to data or information made
water contamination, or if the dings, and punctures or tears as a
vehicle requires premium fuel, available in connection with the use
result of impact with other objects or of the vehicle. In addition, this
operating the vehicle on gasoline road hazards. In addition, cracks,
with a Pump Octane less than a 91 Warranty does not apply: (a) to
chips, scratches, or other damage consumable parts that are designed
(R+M)/2, may not be covered. to the face of a radio or instrument to diminish over time, unless failure
Prohibited fuels are: Gasolines cluster from impact or foreign has occurred due to a defect in
containing any methanol, MMT, an objects are not covered. materials or workmanship; (b) to
organometallic octane enhancing damage caused by use with another
additive, and/or fuels containing Third Party Externally Connected
Electrical Products product or service; (c) to damage
more than 15% ethanol in non-Flex caused by a third party device or
Fuel Vehicles (FFV). This warranty does not apply to service (including upgrades and
Please refer to your owner manual hardware or software of a third party expansions), or (d) to obsolescence
under “Fuel,” for additional device that is connected to the or lack of utility due to
recommendations, including the use vehicle or its components, even if incompatibility with future versions
integrated or delivered with the of external hardware or software,
of TOP TIER Detergent Gasoline.
Additional information can also be vehicle. GM is not responsible for including, but not limited to mobile
found at: www.toptiergas.com/ the quality or accuracy of any devices.
index.html. information, or service accessed
through or from any third party
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10 New Vehicle Limited Warranty

Maintenance . Wheel Alignment/Balance** Examples include:

All vehicles require periodic . Wiper Inserts . Inconvenience
maintenance. Maintenance are covered up to the first . Lodging, meals, or other travel
services, such as those detailed in maintenance inspection period costs
the owner manual are the owner's outlined in the owner manual. Any
expense. Vehicle lubrication, . Loss of vehicle use
replacement at the time of,
cleaning, or polishing are not or beyond the maintenance . Payment for loss of time or pay
covered. Failure of or damage to inspection period is considered
components requiring replacement . State or local taxes required on
maintenance, and is not covered as warranty repairs
or repair due to vehicle use, wear, part of the New Vehicle Limited
exposure, or lack of maintenance is Warranty. The New Vehicle Limited . Storage
not covered. Warranty only covers components Other Terms : This warranty gives
Items such as: when replacement or repair of these you specific legal rights and you
. Audio System Cleaning components is the result of a defect may also have other rights which
in material or workmanship. vary from state to state.
. Brake Pads/Linings
* Consumable battery covered up to
. Clutch Linings 12 months only.
. Coolants and Fluids ** Maintenance items after
. Filters 7,500 miles.
. Keyless Entry (or other remote Extra Expenses
transmitter/receiver batteries)* Economic loss or extra expense is
. Limited Slip Rear Axle Service not covered.
. Tire Rotation
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New Vehicle Limited Warranty 11

GM does not authorize any person

to create for it any other obligation
or liability in connection with these
vehicles. Any implied warranty of
merchantability or fitness for a
particular purpose applicable to
this vehicle is limited in duration
to the duration of this written
warranty. Performance of repairs
and needed adjustments is the
exclusive remedy under this
written warranty or any implied
warranty. GM shall not be liable
for incidental or consequential
damages, such as, but not limited
to, lost wages or vehicle rental
expenses, resulting from breach
of this written warranty or any
implied warranty.*
* Some states do not allow
limitations on how long an implied
warranty will last or the exclusion or
limitation of incidental or
consequential damages, so the
above limitations or exclusions may
not apply to you.
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12 Things to Know About the New Vehicle Limited Warranty

Warranty Repairs – of components that might be toll-free telephone numbers are

Component Exchanges serviced in this fashion include: listed under Customer Assistance
engine and transmission Offices 0 31.
In the interest of customer assemblies, instrument cluster
satisfaction, GM may offer assemblies, radios, compact disc After-Manufacture
exchange service on some vehicle players, batteries, and powertrain “Rustproofing”
components. This service is control modules.
intended to reduce the amount of Your vehicle was designed and built
time your vehicle is not available for Warranty Repairs – Recycled to resist corrosion. Application of
use due to repairs. Components additional rust-inhibiting materials is
Materials neither necessary nor required
used in exchange are service
replacement parts that may be new, Environmental Protection Agency under the Sheet Metal Coverage.
remanufactured, or refurbished. (EPA) guidelines and GM support Buick makes no recommendations
the capture, purification, and reuse concerning the usefulness or value
Remanufactured parts meet GM of automotive air conditioning of such products.
approved service part requirements refrigerant gases and engine
and are made from previously used Application of after-manufacture
coolant. As a result, any repairs GM rustproofing products may create an
components in a process that may make to your vehicle may
involves disassembly, inspection, environment which reduces the
involve the installation of purified corrosion resistance built into your
cleaning, update of software and reclaimed refrigerant and coolant.
replacement of parts as appropriate, vehicle. Repairs to correct damage
testing and reassembly. Tire Service caused by such applications are not
covered under your New Vehicle
Refurbished parts meet GM Any authorized Buick or tire dealer Limited Warranty.
approved service part requirements for your brand of tires can assist you
and are previously used parts that with tire service. If, after contacting Paint, Trim, and Appearance
are inspected, cleaned, tested, and one of these dealers, you need Items
repackaged. further assistance or you have
Defects in paint, trim, upholstery,
questions, contact the Buick
All exchange components used or other appearance items are
Customer Assistance Center. The
meet GM standards and are normally corrected during new
warranted the same as new vehicle preparation. If you find any
components. Examples of the types paint or appearance concerns,
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Things to Know About the New Vehicle Limited Warranty 13

advise your dealer as soon as A “Maintenance Record” is provided Warranty Coverage –

possible. Your owner manual has in the maintenance schedule Extensions
instructions regarding the care of section of the owner manual for
these items. recording services performed. Time Extensions : The New
Vehicle Limited Warranty will be
Vehicle Operation and Care The servicing dealer can provide a extended one day for each day
copy of any warranty repairs for beyond the first 24 hour period in
Considering the investment you your records. which your vehicle is at an
have made in your Buick, we know
Chemical Paint Spotting authorized dealer facility for
you will want to operate and
warranty service. You may be asked
maintain it properly. We urge you to Some weather and atmospheric to show the repair orders to verify
follow the maintenance instructions conditions can create a chemical the period of time the warranty is to
in your owner manual. fallout. Airborne pollutants can fall be extended. Your extension rights
If you have questions on how to upon and adhere to painted may vary depending on state law.
keep your vehicle in good working surfaces on your vehicle. This
Mileage Extensions : Prior to
condition, see your Buick dealer, the damage can take two forms:
delivery, some mileage is put on
place many customers choose to blotchy, ring-shaped discolorations,
your vehicle during testing at the
have their maintenance work done. and/or small irregular dark spots
assembly plant, during shipping,
You can rely on your Buick dealer to etched into the paint surface.
and while at the dealer facility. The
use the proper parts and repair Although no defect in the factory dealer records this mileage on the
practices. applied paint causes this, Buick will first page of this warranty booklet at
Maintenance and Warranty repair, at no charge to the owner, delivery. For eligible vehicles, this
Service Records the painted surfaces of new vehicles mileage will be added to the
damaged by this fallout condition mileage limits of the warranty
Retain receipts covering within 12 months or 12,000 miles of ensuring that you receive full benefit
performance of regular purchase, whichever comes first. of the coverage. Mileage extension
maintenance. Receipts can be very eligibility:
important if a question arises as to
whether a malfunction is caused by . Applies only to new vehicles
lack of maintenance or a defect in held exclusively in new vehicle
material or workmanship. inventory.
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ing-Canada-9803790) - 2017 - crc - 6/23/17

14 Things to Know About the New Vehicle Limited Warranty

. Does not apply to used vehicles, Permanent Relocation or disconnecting of the vehicle's
GM-owned vehicles, dealer original equipment parts and
This warranty applies to Buick
owned used vehicles, or dealer components.
vehicles registered in the United
demonstrator vehicles. Additionally, General Motors does
States and normally operated in the
. Does not apply to vehicles with United States. If you have not warranty non-GM parts,
more than 1,000 miles on the permanently relocated and calibrations, and/or software
odometer even though the established household residency in modifications. The use of parts,
vehicle may not have been another country, GM may authorize control module calibrations,
registered for license plates. the performance of repairs under software modifications, and/or any
the warranty authorized for vehicles other alterations not issued through
Warranty Service — Foreign generally sold by GM in that General Motors will void the
Countries country. Contact an authorized GM warranty coverage for those
Touring Owner Service dealer in your country for components that are damaged or
assistance. otherwise affected by the installation
If you are touring in a foreign of the non-GM part, control module
country and repairs are needed, Important: GM warranty coverages
calibration, software modification,
take your vehicle to the nearest GM may be void on Buick vehicles that
and/or other alteration.
dealer which sells and services have been imported/exported for
Buick vehicles. However, if a Buick resale. The only exception is that non-GM
dealer cannot be located, parts labeled “Certified to EPA
Original Equipment Alterations Standards” are covered by the
significantly inconvenienced
customers can take their vehicle to This warranty does not cover any Federal Emissions Performance
any GM dealer for repairs damage or failure resulting from Warranty.
modification or alteration to the
Important: Repairs made vehicle's original equipment as
necessary by the use of improper or manufactured or assembled by
dirty fuels and lubricants are not General Motors. Examples of the
covered under the warranty. See types of alterations that would not
your owner manual for additional be covered include cutting, welding,
information on fuel requirements
when operating in foreign countries.
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ing-Canada-9803790) - 2017 - crc - 6/23/17

Things to Know About the New Vehicle Limited Warranty 15

Recreation Vehicle and Special Pre-Delivery Service dealer may have made prior to you
Body or Equipment Alterations taking delivery of your vehicle, ask
Defects in the mechanical,
your dealer.
Installations or alterations to the electrical, sheet metal, paint, trim,
original equipment vehicle or and other components of your Production Changes
chassis, as manufactured and vehicle may occur at the factory or
while it is being transported to the GM and Buick dealers reserve the
assembled by GM, are not covered
dealer facility. Normally, any defects right to make changes in vehicles
by this warranty. The special body
occurring during assembly are built and/or sold by them at any time
company, assembler, or equipment
identified and corrected at the without incurring any obligation to
installer is solely responsible for
factory during the inspection make the same or similar changes
warranties on the body or
process. In addition, dealers inspect on vehicles previously built and/or
equipment and any alterations to
each vehicle before delivery. They sold by them.
any of the parts, components,
systems, or assemblies installed by repair any uncorrected factory
GM. Examples include, but are not defects and any transit damage
limited to, special body installations, detected before the vehicle is
such as recreational vehicles, the delivered to you.
installation of any non-GM part, Any defects still present at the time
cutting, welding, or the the vehicle is delivered to you are
disconnecting of original equipment covered by the warranty. If you find
vehicle or chassis parts and any defects, advise your dealer
components, extension of the without delay. For further details
wheelbase, suspension and concerning any repairs which the
driveline modifications, and axle
additions.
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ing-Canada-9803790) - 2017 - crc - 6/23/17

16 Emission Control Systems Warranty

The emission warranty on your . Whether the vehicle conforms to . Light Duty Truck equipped with
vehicle is issued in accordance with or is certified for California Heavy Duty Gasoline Engine
the U.S. Federal Clean Air Act. regulations in addition to U.S. and with a Gross Vehicle Weight
Defects in material or workmanship EPA Federal regulations. Rating (GVWR) greater than
in GM emission parts may also be All vehicles are eligible for Federal 8,500 lbs.
covered under the New Vehicle Emissions Control System Warranty ‐ 5 years or 50,000 miles,
Limited Warranty Coverage. If the emissions control whichever comes first.
Bumper-to-Bumper coverage. There label contains language stating the
may be additional coverage on GM . Light Duty Truck equipped with
vehicle conforms to California Heavy Duty Diesel Engine and
diesel engine vehicles. In any case, regulations, the vehicle is also
the warranty with the broadest with a Gross Vehicle Weight
eligible for California Emissions Rating (GVWR) greater than
coverage applies. Control System Warranty Coverage. 8,500 lbs.
What Is Covered Federal Emission Control ‐ 5 years or 50,000 miles,
The parts covered under the System Warranty whichever comes first.
emission warranty are listed under
Emission Warranty Parts List 0 20 Federal Warranty Coverage Federal Emission Defect Warranty
. Car or Light Duty Truck with a GM warrants to the owner the
How to Determine the Gross Vehicle Weight following:
Applicable Emissions Control Rating (GVWR) of 8,500 lbs.
System Warranty . The vehicle was designed,
or less
equipped, and built so as to
State and Federal agencies may ‐ 2 years or 24,000 miles and conform at the time of sale with
require a different emission control 8 years or 80,000 miles for the applicable regulations of the
system warranty depending on: catalytic converter, vehicle/ Federal Environmental
. Whether the vehicle conforms to powertrain control module, Protection Agency (EPA).
regulations applicable to light transmission control module or . The vehicle is free from defects
duty or heavy duty emission other onboard emissions
in materials and workmanship
control systems. diagnostic device, including
which cause the vehicle to fail to
emission-related software,
whichever comes first.
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ing-Canada-9803790) - 2017 - crc - 6/23/17

Emission Control Systems Warranty 17

conform with those regulations . The vehicle fails an Limited Warranty

during the emission warranty EPA-approved I/M test during Bumper-to-Bumper coverage. In any
period. the emission warranty period. case, the warranty with the broadest
Emission-related defects in the . The failure results, or will result, coverage applies.
genuine GM parts listed under the in the owner of the vehicle This warranty applies if your vehicle
Emission Warranty Parts List, having to bear a penalty or other meets both of the following
including related diagnostic costs, sanctions, including the denial of requirements:
parts, and labor are covered by this the right to use the vehicle, . Your vehicle is registered in
warranty. under local, state, or federal law. California or other states
Federal Emission Performance GM warrants that your dealer will adopting California emission
Warranty replace, repair, or adjust to GM and warranty regulations.*
specifications, at no charge to you, . Your vehicle is certified for sale
Some states and/or local any of the parts listed under the
jurisdictions have established in California as indicated on the
Emission Warranty Parts List 0 20 vehicle's emission control
periodic vehicle Inspection and which may be necessary to conform
Maintenance (I/M) programs to information label.
to the applicable emission
encourage proper maintenance of standards. Non-GM parts labeled * Important: Connecticut,
your vehicle. If an EPA-approved I/ “Certified to EPA Standards” are Delaware, Maine, Maryland,
M program is enforced in your area, covered by the Federal Emission Massachusetts, New Jersey, New
you may also be eligible for Performance Warranty. York, Oregon, Pennsylvania, Rhode
Emission Performance Warranty Island, Vermont, and Washington
coverage when all three of the California Emission Control have California Emissions Warranty
following conditions are met: System Warranty coverage.
. The vehicle has been This section outlines the emission California Partial Zero Emission
maintained and operated in warranty that GM provides for your Vehicles (PZEV) have extended
accordance with the instructions vehicle in accordance with the coverage on all emission-related
for proper maintenance and use California Air Resources Board. parts.
set forth in the owner manual Defects in material or workmanship
supplied with your vehicle. in GM emission parts may also be
covered under the New Vehicle
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ing-Canada-9803790) - 2017 - crc - 6/23/17

18 Emission Control Systems Warranty

Important: California, Connecticut, computer. Also included are hoses, your Short-term Emission
Maine, Maryland, Massachusetts, belts, connectors, and other Control Systems Defects
New Jersey, New York, Rhode emission-related assemblies. Warranty.
Island, and Vermont have PZEV Where a warrantable condition . For 7 years or 70,000 miles,
Emission Warranty Coverage. exists, GM will repair your vehicle at whichever comes first:
(Oregon has PZEV Hybrid battery no cost to you including diagnosis,
10 years/150,000 mile ‐ If an emission-related part
parts, and labor. listed in this booklet specially
coverage only).
California Emission Defect and noted with coverage for
Your Rights and Obligations (For Emission Performance Warranty 7 years or 70,000 miles is
Vehicles Subject to California Coverage defective, GM will repair or
Exhaust Emission Standards) replace it. This is your
For cars and trucks with light duty or
The California Air Resources Board Long-term Emission Control
medium duty emissions:
and General Motors are pleased to System Defects Warranty.
explain the emission control system . For 3 years or 50,000 miles
. For 8 years or 80,000 miles,
warranty on your vehicle. In (5 years or 50,000 miles for
whichever comes first:
California, new motor vehicles must Duramax Diesel), whichever
be designed, built, and equipped to comes first: ‐ If the catalytic converter,
meet the state's stringent anti-smog vehicle/powertrain control
‐ If your vehicle fails a smog
standards. GM must warrant the module, transmission control
check inspection, GM will
emission control system on your module, or other onboard
make all necessary repairs
vehicle for the periods of time and emissions diagnostic device,
and adjustments to ensure
mileage listed provided there has including emissions-related
that your vehicle passes the
been no abuse, neglect, or improper software, is found to be
inspection. This is your
maintenance of your vehicle. Your defective, GM will repair or
Emission Control System
vehicle's emission control system replace it under the Federal
Performance Warranty.
may include parts such as the fuel Emission Control System
injection system, ignition system, ‐ If any emission-related part on Warranty.
catalytic converter, and engine your vehicle is defective, GM
will repair or replace it. This is
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ing-Canada-9803790) - 2017 - crc - 6/23/17

Emission Control Systems Warranty 19

. For 15 years or 150,000 miles, company vehicle prior to sale at repairs should be completed in a
whichever comes first for a retail, on the date the vehicle is reasonable amount of time, not to
Partial Zero Emission placed in such service. exceed 30 days.
Vehicle (PZEV): As the vehicle owner, you should
Owner's Warranty Responsibilities
‐ If any emission-related part* also be aware that Buick may deny
listed in this booklet is As the vehicle owner, you are warranty coverage if your vehicle or
defective, GM will repair or responsible for the performance of a part has failed due to abuse,
replace it. This is your (PZEV) the scheduled maintenance listed in neglect, improper or insufficient
Emission Control System your owner manual. GM maintenance, or modifications not
Defects Warranty. recommends that you retain all approved by Buick.
maintenance receipts for your
Any authorized Buick dealer will, as vehicle, but GM cannot deny If you have any questions regarding
necessary under these warranties, warranty coverage solely for the your rights and responsibilities
replace, repair, or adjust to GM lack of receipts or for your failure to under these warranties, you should
specifications any genuine GM parts ensure the performance of all contact the Customer Assistance
that affect emissions. scheduled maintenance. Center at 1-800-222-1020 or, in
The applicable warranty period shall California, write to:
You are responsible for presenting
begin on the date the vehicle is your vehicle to a Buick dealer State of California Air Resources
delivered to the first retail purchaser selling your vehicle line as soon as Board
or, if the vehicle is first placed in a problem exists. The warranted Mobile Source Operations Division
service as a demonstrator or P.O. Box 8001
El Monte, CA 91731-2990
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ing-Canada-9803790) - 2017 - crc - 6/23/17

20 Emission Warranty Parts List

The emission parts listed here are A/C compressors, which are Thermostat
covered under the Emission Control covered for 10 years/150,000 miles, Throttle Position Sensor
System Warranty. The terms are whichever comes first.
explained in the Emission Control Vehicle Control Module (VCM) **
Powertrain Control System
Systems Warranty 0 16 under Vehicle Speed Sensor
“Federal Emission Control System Accelerator Pedal Position Sensor
Warranty” and the “California Ignition System
Camshaft Position Actuator *
Emission Control System Warranty.” Camshaft Position Sensor(s)
Camshaft Position Actuator Valve
Important: Certain parts may be Crankshaft Position Sensor(s)
covered beyond these warranties if Coolant Sensor
shown with asterisk(s) as follows: Glow Plug(s) (Diesel)
Data Link Connector
. (*) 7 years/70,000 miles, Glow Plug Controller (Diesel)
Engine Control Module (ECM) **
whichever comes first, California Ignition Coil(s)
Emission Control System Engine Coolant Temperature Sensor
Ignition Control Module
Warranty coverage. Flex Fuel Sensor
Knock Sensor
. (**) 8 years/80,000 miles, Fuel Control Module **
whichever comes first, Federal Spark Plug Wires
Humidity Sensor
Emission Control System Spark Plugs
Warranty coverage. (Also Intake Air Temperature Sensor
applies to California certified Transmission Controls and
Malfunction Indicator Lamp Torque Management
light duty and medium duty
vehicles.) Manifold Absolute Pressure Sensor Clutch Solenoids and Switches
All listed parts 15 years/ Mass Air Flow Sensor Control Solenoids and Pressure
150,000 miles, whichever comes Oil Pressure Sensor Switches
first, on California PZEV (NU6)
Outside Air Temperature Sensor Internal Mode Switch
vehicles registered in a PZEV state
except Hybrid batteries and Hybrid Oxygen Sensor(s) Park/Neutral Switch
Powertrain Control Module (PCM) ** Transmission Control Module **
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ing-Canada-9803790) - 2017 - crc - 6/23/17

Emission Warranty Parts List 21

Transmission Fluid Temperature Air Management System Secondary Air Injection System
Sensor Active Aero Shutters and Controller Air Pump and Check Valves
Transmission Speed Sensors Air Cleaner Catalytic Converter System
Electronic Transmission Range Air Intake Ducts Catalytic Converter(s) * **
Selector
Charge Air Cooler * Diesel Exhaust Temperature and
Chassis Control Module (CHCM) ** Pressure Sensors
Charge Air Cooler Control
Fuel Management System Diesel Exhaust (DPF) Indirect Fuel
Idle Air Control Valve
AFM Exhaust Valves and Controller Injector
Idle Speed Control Motor
Diesel Fuel Injection Pump * Diesel Exhaust Emission Reduction
Intake Air Heater Fluid Injector
Diesel Direct Fuel Injector and Rail *
Intake Manifold (* for diesel only) Diesel Exhaust Emission Reduction
HD Duramax Fuel Pressure
Regulator * Intake Manifold Gasket Fluid Tank

HD Duramax Fuel Pipes * Intake Manifold Tuning Valve Diesel Exhaust NOx Sensors

Fuel Injector Supercharger * Diesel Particulate Filter (DPF) *

Fuel Pressure Regulator Throttle Body Diesel Particulate Matter Sensor

Fuel Pressure Sensor Turbocharger * Exhaust Manifold

Fuel Pump Power Module Turbocharger Pressure Sensor Exhaust Manifold Gasket

Fuel Rail Assembly Turbocharger Vane Position Positive Crankcase Ventilation

Sensor * (PCV) System
Fuel Tank Fuel Pump
Turbocharger Vane Position Oil Filler Cap
Fuel Temperature Sensor Solenoid * PCV Filter
High Pressure Fuel Pump (SIDI)
PCV Oil Separator
PCV Valve
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ing-Canada-9803790) - 2017 - crc - 6/23/17

22 Emission Warranty Parts List

Exhaust Gas Recirculation (EGR) DC Voltage Bidirectional Converter Hybrid Battery Temperature and
System Transmission Fluid Accumulator and Voltage Sensors
EGR Feed and Delivery Pipes Solenoid Hybrid EVAP Canister Assembly
EGR Temperatuer Sensor Hybrid Hybrid RESS Thermal Management:
EGR Valve ACCM Hood Switch Air and Coolant Temperature
Sensors
EGR Valve Cooler * Auxiliary Transmission Fluid Pump Battery Coolant Pump
Evaporative Emission Control Battery Control Module ** Battery High Voltage Heater
System (Gasoline Engines) Battery Temperature Sensors
Battery Cooling Circuit E-compressor * **
Canister Battery Pack Current Sensor Power Electronics
Canister Solenoids and Valves Coolant Pump
Brake Pedal Travel Sensor Port Valves
Fuel Feed and Return Pipes and Charge Port Rfg. Temperature and Pressure
Hoses Sensors
Charge Port Switches and Sensors
Fuel Filler Cap Internal Mode Switch (IMS)
Drive Motor/Generator Control
Fuel Level Sensor Module ** Onboard Charger * **
Fuel Limiter Vent Valve Drive Motors and Resolvers * SGCM Coolant Circuit (fan,
Fuel Tank(s) * Eboost Brake Control Module ** relay, pump)
Fuel Tank Filler Pipe (with restrictor) Electro-Hydraulic Brake Control Starter Generator *
Fuel Tank Vacuum or Pressure Module ** Starter Generator Control Module **
Sensor Energy Storage Control Module ** Starter Generator Drive Belt
Start/Stop System Fuel Fill Door Sensors Traction Power Inverter
Auxiliary Battery or Ultra Capacitor High Voltage Battery Contactor Module (TPIM) **
Battery Isolator Hybrid Batteries * Vehicle Interface Control Module **
Battery Control Module Wheel Speed Sensor
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ing-Canada-9803790) - 2017 - crc - 6/23/17

Emission Warranty Parts List 23

Miscellaneous Items Used with Tires (Heavy Duty Applications only maintenance or for the repair of
Above Components and Certain 2 yr/24,000 mile Federal Emission emission control systems be new,
Tires are Covered Defect Warranty) genuine GM parts.
Belts Parts specified in your maintenance The warranty obligations are not
Boots schedule that require scheduled dependent upon the use of any
replacement are covered up to their particular brand of replacement
Clamps first replacement interval or the parts. The owner may elect to use
Connectors applicable emission warranty non-genuine GM parts for
coverage period, whichever comes replacement purposes. Use of
Ducts first. If failure of one of these parts replacement parts which are not of
Fittings results in failure of another part, equivalent quality may impair the
both will be covered under the effectiveness of emission control
Gaskets Emission Control System Warranty. systems.
Grommets For detailed information concerning If other than new, genuine GM parts
Hoses specific parts covered by these are used for maintenance
Housings emission control system warranties, replacements or for the repair of
ask your dealer. parts affecting emission control, the
Mounting Hardware owner should assure himself/herself
Replacement Parts that such parts are warranted by
Pipes
The emission control systems of their manufacturer to be equivalent
Pulleys your vehicle were designed, built, to genuine GM parts in performance
Sealing Devices and tested using genuine GM parts* and durability.
Springs and the vehicle is certified as being * “Genuine GM parts,” when used in
in conformity with applicable federal connection with GM vehicles,
Tubes and California emission means parts manufactured by or for
Wiring and Relays requirements. Accordingly, it is GM, designed for use on GM
recommended that any vehicles, and distributed by any
High Voltage Wiring replacement parts used for division or subsidiary of GM.
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ing-Canada-9803790) - 2017 - crc - 6/23/17

24 Emission Warranty Parts List

Maintenance and Repairs completed within 30 days maintenance records. However, GM

constitutes a significant may deny a warranty claim if a
Maintenance and repairs can be
inconvenience. Retain receipts and failure to perform scheduled
performed by any qualified service
failed parts in order to receive maintenance resulted in the failure
outlet; however, warranty repairs
compensation for warranty repairs of a warranty part.
must be performed by an authorized
reimbursable due to these
dealer except in a situation where Claims Procedure
situations.
the vehicle owner is significantly
inconvenienced and a warranted If you are in a situation where you As with the other warranties
part or a warranty station is not are significantly inconvenienced and covered in this booklet, take your
reasonably available to the vehicle it is necessary to have repairs vehicle to any authorized Buick
owner. performed by other than a Buick dealer facility to obtain service
dealer and you believe the repairs under the emission warranty. This
In a situation where the vehicle should be done as soon as possible
are covered by emission warranties,
owner is significantly after failing an EPA-approved I/M
take the replaced parts and your
inconvenienced, and an authorized test or a California smog check test,
receipt to a Buick dealer for
dealer is not reasonably available, or at any time you suspect a defect
reimbursement consideration. This
repairs may be performed at any in a part.
applies to both the Federal
available service establishment or
Emission Defect Warranty and Those repairs qualifying under the
by the owner, using any
Federal Emission Performance warranty will be performed by any
replacement part. Buick will
Warranty. Buick dealer at no charge. Repairs
consider reimbursement for the
expense incurred, including Receipts and records covering the which do not qualify will be charged
diagnosis, not to exceed the performance of regular maintenance to you. You will be notified as to
manufacturer's suggested retail or other repairs (such as those whether or not the repair qualifies
price for all warranted parts outlined earlier) should be retained under the warranty within a
replaced and labor charges based in the event questions arise reasonable time, not to exceed
on Buick's recommended time concerning maintenance. These 30 days after receipt of the vehicle
allowance for the warranty repair receipts and records should be by the dealer, or within the time
and the geographically appropriate transferred to each subsequent period required by local or state law.
labor rate. A part not being available owner. GM will not deny warranty
within 10 days or a repair not being coverage solely on the absence of
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ing-Canada-9803790) - 2017 - crc - 6/23/17

Emission Warranty Parts List 25

The only exceptions would be if you Email: complianceinfo@epa.gov

request or agree to an extension, For a vehicle subject to the
or if a delay results from events California Exhaust Emission
beyond the control of your dealer or Standards, you may contact the:
GM. If you are not so notified, GM
will provide any required repairs at State of California Air Resources
no charge. Board
Mobile Source Operations Division
In the event a warranty matter is not P.O. Box 8001
handled to your satisfaction, refer to El Monte, CA 91731-2990
the Customer Satisfaction
Procedure 0 26.
For further information or to report
violations of the Emission Control
System Warranty, you may contact
the EPA at:
U.S. Environmental Protection
Agency
Office of Transportation and Air
Quality
Compliance Division, Light-Duty
Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

26 Customer Satisfaction Procedure

Your satisfaction and goodwill are contact GM of Canada Care Centre STEP THREE : Both GM and your
important to your dealer and to Office by calling 1-800-263-3777: Buick dealer are committed to
Buick. Normally, any concerns with English, or 1-800-263-7854: French. making sure you are completely
the sales transaction or the We encourage you to call the satisfied with your new vehicle.
operation of your vehicle will be toll-free number in order to give However, if you continue to remain
resolved by your dealer's sales or your inquiry prompt attention. unsatisfied after following the
service departments. Sometimes, Have the following information procedure outlined in Steps One
however, despite the best intentions available to give the Customer and Two, you can file with the Better
of all concerned, misunderstandings Assistance Representative: Business Bureau (BBB) Auto Line
can occur. If your concern has not Program to enforce any additional
been resolved to your satisfaction, . The Vehicle Identification rights you may have.
the following steps should be taken: Number (VIN). This is available
from the vehicle registration or The BBB Auto Line Program is an
STEP ONE : Discuss your title, or the plate above the top of out of court program administered
concern with a member of dealer the instrument panel on the by the Council of Better Business
management. Normally, concerns driver side, and visible through Bureaus to settle automotive
can be quickly resolved at that level. the windshield. disputes regarding vehicle repairs or
If the matter has already been the interpretation of the New Vehicle
reviewed with the sales, service, . The dealer name and location Limited Warranty. Although you may
or parts manager, contact the . The vehicle delivery date and be required to resort to this informal
owner of the dealer facility or the present mileage dispute resolution program prior to
general manager. filing a court action, use of the
When contacting Buick, remember program is free of charge and your
STEP TWO : If after contacting a that your concern will likely be
member of dealer management, it case will generally be heard within
resolved at a dealer's facility. That is 40 days. If you do not agree with
appears your concern cannot be why we suggest you follow
resolved by the dealer without the decision given in your case, you
Step One first if you have a may reject it and proceed with any
further help contact the Buick concern.
Customer Assistance Center by other venue for relief available
calling 1-800-521-7300. In Canada, to you.
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ing-Canada-9803790) - 2017 - crc - 6/23/17

Customer Satisfaction Procedure 27

Contact the BBB Auto Line Program

using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. GM reserves the right to
change eligibility limitations and/or
to discontinue its participation in this
program.
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

28 State Warranty Enforcement Laws

Laws in many states permit owners

to obtain a replacement vehicle or a
refund of the purchase price under
certain circumstances. The
provisions of these laws vary from
state to state. To the extent allowed
by state law, GM requires that you
first provide us with written
notification of any service difficulty
you have experienced so that we
have an opportunity to make any
needed repairs before you are
eligible for the remedies provided by
these laws. The address for written
notification, is in Customer
Assistance Offices 0 31.
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ing-Canada-9803790) - 2017 - crc - 6/23/17

Warranty Information for California Only 29

California Civil Code Section directly notified GM of the need

1793.2(d) requires that, if GM or its for the repair of the
representatives are unable to repair nonconformity.
a new motor vehicle to conform to . The same nonconformity has
the vehicle's applicable express been subject to repair four or
warranties after a reasonable more times by GM or its agents
number of attempts, GM shall either AND the buyer has notified GM
replace the new motor vehicle or of the need for the repair of the
reimburse the buyer the amount nonconformity.
paid or payable by the buyer.
California Civil Code Section . The vehicle is out of service by
1793.22(b) creates a presumption reason of repair nonconformities
that GM has had a reasonable by GM or its agents for a
number of attempts to conform the cumulative total of more than
vehicle to its applicable express 30 calendar days after delivery
warranties if, within 18 months from of the vehicle to the buyer.
delivery to the buyer or 18,000 miles NOTICE TO GENERAL MOTORS
on the vehicle's odometer, AS REQUIRED ABOVE SHALL BE
whichever occurs first, one or more SENT TO THE FOLLOWING
of the following occurs: ADDRESS:
. The same nonconformity results General Motors LLC
in a condition that is likely to P.O. Box 33170
cause death or serious bodily Detroit , MI 48232-5170
injury if the vehicle is driven
AND the nonconformity has When you make an inquiry, you will
been subject to repair two or need to give the year, model, and
more times by GM or its agents mileage of your vehicle and
AND the buyer or lessee has your VIN.
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

30 Special Coverage Adjustment Programs Beyond the Warranty Period

Buick is proud of the protection

afforded by its warranty coverages.
In order to achieve maximum
customer satisfaction, there may be
times when Buick will establish a
special coverage adjustment
program to pay all or part of the cost
of certain repairs not covered by the
warranty or to reimburse certain
repair expenses you may have
incurred. Check with your Buick
dealer or call the Buick Customer
Assistance Center to determine
whether any special coverage
adjustment program is applicable to
your vehicle.
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

Customer Assistance Offices 31

Buick encourages customers to call Canada

the toll-free telephone number for Customer Care Centre,
assistance. However, if you wish to CA1-163-005
write or e-mail Buick, refer to the General Motors of Canada
address below. Company
United States 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Buick Customer Assistance Center www.gm.ca
P.O. Box 33136
Detroit, MI 48232-5136 1-800-263-3777 (English)
www.Buick.com 1-800-263-7854 (French)
1-800-263-3830 (For Text
1-800-521-7300 Telephone devices (TTYs))
1-800-832-8425 (For Text Roadside Assistance:
Telephone devices (TTYs)) 1-800-268-6800
Roadside Assistance:
1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

32 Customer Assistance for Text Telephone (TTY) Users

To assist customers who are deaf or

hard of hearing and who use Text
Telephones (TTYs), Buick has TTY
equipment available at its Customer
Assistance Center and Roadside
Assistance Center.
The TTY for the Buick Customer
Assistance Center is:
1-800-832-8425 in the United States
1-800-263-3830 in Canada
The TTY for the Buick Roadside
Assistance Center is:
1-888-889-2438 in the U.S.
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

Roadside Assistance Program 33

Buick is proud to offer the response,

security, and convenience of Buick's
24-Hour Roadside Assistance
Program for a period of 6 years or
70,000 miles, whichever comes first.
Consult your dealer or refer to the
owner manual for details. The Buick
Roadside Assistance Center can be
reached by calling 1-800-252-1112.
Roadside Assistance is not part of
or included in the coverage provided
by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada
Company reserve the right to make
any changes or discontinue the
Roadside Assistance Program at
any time without notification.
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

34 Courtesy Transportation Program

If your vehicle requires warranty

repairs during the 6 year/70,000 mile
Limited Powertrain Warranty,
alternate transportation and/or
reimbursement of certain
transportation expenses may be
available under the Courtesy
Transportation Program. Several
transportation options are available.
Consult your dealer or refer to the
owner manual for details.
Courtesy Transportation is not part
of or included in the coverage
provided by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada
Company reserve the right to make
any changes or discontinue the
Courtesy Transportation Program at
any time without notification.
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

35

2 NOTES
Buick Limited Warranty and Owner Assistance Information (GMNA-Localiz-
ing-Canada-9803790) - 2017 - crc - 6/23/17

36

2 NOTES