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0% found this document useful (0 votes)
44 views4 pagesCustomer Lifecycle Expert Profile
Uploaded by
manikantagowda09377Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Contact
Malur kolar karnataka india 563139
Manikanta G
7349561096 (Mobile) Customer Life Cycle Manager at Nxt Gen | Enhancing Customer
manikanta01.g@gmail.com Retention & Satisfaction | Tech Enthusiast | Focused on Driving
Customer Success"
www.linkedin.com/in/manikanta001
Bengaluru, Karnataka, India
(LinkedIn)
Top Skills Summary
Customer Relationship Management As a dedicated Customer Life Cycle Manager with a background in
(CRM)
MBA and 2+ years of experience in e-commerce logistics, I thrive
Customer Satisfaction
on creating and optimizing seamless customer journeys. My career
Customer Retention
has been shaped by a focus on customer retention, relationship
management, and value-driven strategies, ensuring that clients not
Certifications
only achieve their goals but also remain long-term partners.
fundamental Business analytics
Cource
advanced business analutics using I am passionate about technology and constantly exploring
Power BI new ways to leverage data-driven insights to improve customer
experiences. I excel in building strong, strategic relationships with
clients, particularly C-Level executives, and translating their complex
needs into simple, effective solutions.
With a strong foundation in sales strategy, customer interaction,
and negotiation, I’ve developed the ability to drive business
growth while ensuring clients feel supported throughout their
journey. My experience includes managing multi-faceted customer
accounts, leading cross-functional teams, and collaborating across
departments to deliver customer-centric solutions.
My approach is both proactive and adaptable—I believe in
continuously improving processes and delivering exceptional
service at every stage of the customer lifecycle. I am also expanding
my expertise in tech solutions, including cloud computing and
virtualization, which helps me understand the evolving needs of the
industries I work in.
Core Competencies:
Customer Lifecycle Management
Client Retention & Relationship Building
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Lead Generation & Revenue Growth
Strategic Problem Solving
Negotiation & Contract Management
Tech Enthusiast (Cloud Computing, Virtualization)
Cross-functional Team Leadership
Data-driven Customer Insights
I’m always open to connecting with like-minded professionals to
discuss customer success strategies or exploring new opportunities
to create impactful results. Feel free to reach out!
Experience
NxtGen Datacenter & Cloud Technologies
Customer life cycle Manager
October 2024 - Present (2 months)
Bengaluru, Karnataka, India
Customer Life Cycle Manager | Nxt Gen
Oct 2024 – Present | Bengaluru, Karnataka, India
As a Customer Life Cycle Manager at Nxt Gen, I focus on driving customer
success and long-term retention by managing the complete customer journey,
from onboarding to renewal. My responsibilities include:
Customer Journey Optimization: Identify key touchpoints to enhance customer
engagement, satisfaction, and retention across the entire lifecycle.
Strategic Client Relationship Management: Foster strong relationships with
decision-makers, ensuring continuous alignment with client needs and
delivering tailored solutions to maximize value.
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Lead Generation & Pipeline Growth: Identify new business opportunities
by analyzing client data and market trends, contributing to revenue growth
through effective prospecting and lead nurturing.
Cross-functional Collaboration: Work closely with sales, product, and support
teams to ensure seamless transitions between each stage of the customer
journey and address client concerns proactively.
Data-driven Insights: Utilize customer feedback and data to improve service
delivery and product offerings, enhancing overall customer experience and
satisfaction.
Commercial Terms & Negotiation: Negotiate renewals and commercial
agreements to align with customer expectations while ensuring business
profitability.
Key Achievements:
Implemented customer retention strategies that resulted in a significant
increase in client renewals.
Developed a customer feedback loop that led to actionable improvements in
product offerings and support.
Skills:
Customer Lifecycle Management
Client Relationship Building
Lead Generation & Sales Strategy
Negotiation & Contract Management
Data-driven Customer Insights
Team Collaboration & Leadership
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Ecom Express Limited
Senior Executive
February 2024 - August 2024 (7 months)
Bengaluru, Karnataka, India
Flipkart
Operations Executive
March 2020 - October 2021 (1 year 8 months)
Malur, Karnataka, India
Promoted positive work and
Motivated team for effective results
Maintaimed good relationship with all team mates
Education
Nagarjuna College Of Engineering and Technology
Mba, Accounting and Finance · (March 2022 - August 2024)
BGS INSTITUTE OF SCIENCE AND MANAGEMENT PRIV
LIMITED
B.com, Accounting · (June 2019 - December 2022)
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