j yogesh ankar17 @gmail.com +91 8591976018 / / linkedin.com in yogesh-jankar- 45a0041a1 #Visit My Portfolio : https://sites.google.com/view/yogesh-jankar/home
Summary
My extensive experience of 15 yrs in Business development, management, and sales equips I with a versatile skill set that can
address a wide array of challenges while managing and designing products for any business. The key is to leverage My expertise
strategically.
What Problems of any Business can i Help to Solve :
Mumbai, Maharashtra, India
1.Market Research and Analysis: Leverage My experience to conduct in-depth market research and analysis to identify
ISB - Certified Product Manager ®
opportunities and threats in the market. This can help in product positioning, target audience identification, SEO and competitive
strategy development.
& Data Visualization
Skills : Business Statistics, Analytics 2.Product Development: My experience can be crucial in guiding product development efforts. I can provide insights into what
| Prompt Engineer | SEO | Blogger | UI/UX Designing | features or improvements are most likely to resonate with customers, align with market trends, and generate revenue.
3.Product Life-cycle Management: Overseeing the entire product life-cycle, from ideation to launch, can benefit from My
Global Regions worked for : PA N India / US/ Australia / management skills. I can streamline processes, set clear milestones, and ensure effective communication between cross-functional
Ireland / UK /New Zealand / Thailand / South Africa / teams.
Singapore / Malaysia / UAE. 4.Sales Strategy and Product Training: My sales experience can be instrumental in designing effective products and conducting
training programs for Sales & Marketing teams for execution. I can help them understand customer needs, objections, and how to
Tools Covered : position the product effectively.
MS PowerBI, Tableau, MS Office,
5.Business Growth and Expansion: If the goal is to expand the business, My experience can guide decisions about new markets,
Figma, Photoshop, partnerships, and distribution channels. I can also assess the feasibility of diversifying product lines.
Mo z, Google Trends, Moz Keyword Explorer, Spyfu, 6.Customer Relationship Management: Building strong customer relationships is vital for long-term success. My experience can
Samrush, Google Search Console,
help design customer engagement strategies, feedback mechanisms, and loyalty programs.
SimilarWeb, BuiltWith Technology Profiler, VidIQ 7.Adaptation to Industry Trends: Industries are constantly evolving. My experience can help the business adapt to emerging trends,
such as digital transformation, sustainability, or changing customer preferences.
8.Customer Feedback Integration: I can develop effective mechanisms for collecting and integrating customer feedback into the
Education product design and improvement process.
Jain (Deemed-to-be University)
BBA, Data Science Experience Sep 2022 - Sep 2025 Imarticus Learning - Program Manager - Feb 2023 - Sep 2023 (8 months) Indian School of Business Product Management
Jun 2022 - Oct 2022 As a program manager, connect the dots between the product and the different team and Functions also handle a team to generate
revenue along with individual contribution to the same....
ICFAI
Business Basics # Managing Team to get maximum enrolments by on call and Video counselling sessions and complete transparency with the
2014 - 2015 candidates for programs with The universities like - IIM Lucknow, IIM Ahmadabad, IIM Calcutta, IIM Udaipur, IIM Kozhikode, S.P. Jain,
2007 - 2010 # Team Target : INR 1200000000 with 8 Members - Average of 4 Months Tenure achieved 93%
K. j. Somaiya # Data visualization through various reports required for the Business.
HSC # Liaison between Marketing and Sales Departments to provide required data and info to get quality Leads. 2003 - 2006 Godrej Udayachal High School Emeritus - Sales Manager - Oct 2021 - Feb 2023 (1 year 5 months) SSC, Schooling 2003 Strategic Planning for counselling and bring in right enrolments for Executive / Professional certification programs for the renowned universities with Emeritus as Course Coach.
* Use Strong analytical and problem solving skills to shortlist the right candidates.
* Learn and research for every assigned program.
Worked on Programs offered by MICA, SPJIMR, IIM-Kozhokode, IIM-Lucknow, IIT Delhi universities yet.
Program Types : Project Management, Digital Marketing, Marketing programs, Strategic HRM, Business Development. Beyondskool - Sales Manager - Mar 2021 - Sep 2021 (7 months)
Global project.. Pan India + International Leads | B-B Model and B-C Model | Achieve set targets | Maintain FTD, MTD, YTD reports and Leads reports.
Highest Revenue Generated : INR 650000 Highest units of Sales : 49 & Number of Bundles (2yrs) : 22 (44%)
Rising Star when joined, Awarded for Best conversion for 4 Months.
Easy CC Group of companies - Business Head - Dec 2018 - Nov 2020 (2 years) Awarded with the position of Business Head on basis of overall performance and maintaining high quality customer service, along with best ROI and number of Customer appreciations for the entire team.
Calculated EBITDA (6 Yrs average ) = INR 89515000
Outsourced the project to other BPOs up to 3760 seats.
Set up the BPO company under name Skruth i-tech Outsourced Processes for additional - Swiggy , Dunzo, Toppr, Victoria Electricity up to 211 seats.
Third Party Projects - Brought in 38% More revenue with this initiative.
Sales Processes acquired:
# Managed Team of 80 Education Counsellors for Toppr (PAN India)
# Managed Team of 16 reps for Victoria Electricity (Australian process)
Operation :
# Counselling the student and enrol for the best suitable package of Online Learning.
# Worked with IIT'ans to sell the Online Education Packages & solar panel experts for Victoria electricity.
# Squeezing out sales from escalation incidents and Dead Leads/ Not Interested Customers & references.
Customer Service Processes acquired:
# Managed Team of 90 reps for Swiggy (PAN India) – Order Monitoring (18), Delivery partner support (32), Store Support (28), Incident response Team / Escalations (12) with 3 Team Leads
# Managed Team of 25 reps for Dunzo (PAN India process) – Incidence Response/Escalations.
Easy CC Group of companies - Trainer & Team Leader - Nov 2014 - Dec 2018 (4 years 2 months) Jewellery, Chit-funds & BPO : E-Commerce Company - PAN India Project - Joined as a Trainer & Team Leader | - B-B Model, B-C Model, Outsourcing, Franchise.
Gold saving Plans & Chit funds program - Managed Team of 46 for In-house Sales process (Calling) | 22 Filed Officers | 10 Operations Officers and Customer Service |
# Planning Seminars and forums to connect with Leads.
# Achieved 79% sales through by appointment setting and customers references.
# Created JDs and helped HR dept with the recruitment part.
# Designed Tests and Training, Marketing Material at required steps.
# Handled in-house customers as a part of training (Sales Demo)
# Designed, Scheduled & Conducted Product training - 5 W 1 H & NICE Analysis to cater to all types of learners | Customer service, In-house RMs, Filed Demos, Sales on calls |
# Conducted Audits and generated reports for the same.
# Conducted call calibration & team knowledge dip check. Conducted seminars for in-house drives.
. . Ocwen Financial Solutions Pvt Ltd - APAC - Relationship Manager - Apr 2012 - Oct 2014 (2 years 7 months) | J | USA Bad debts collection Process (Different Mortgage accounts) Loan servicing for Loan companies like Goldman Sachs, Saxon, P Morgan Chase Stakeholder Management |
● Awards : “ Shining Star “ in O JT | 13 times “ I’m the Customer service champ “ | “ 14 Times qualified for Gold Bracket Incentives”| “ 11 Times Top performance at position no: 1 amongst Phoenix, Waterloo, Mumbai, Bangalore, Pune teams.
● Taken initiative to inject a sense of purpose in the team while handling pilot batch (25 RMs) for Jp Morgan Chase Loans | Took initiative to set up the new center at Pune (Magarpatta).
● Contributed by designing, delivering and future planning and development of the Organization | Prepared the training, Process Modules, Knowledge Base for employees |
● Organized the chase Pilot batch and led them for further business to achieve the target.
. . Hutchison 3 Global Services Co Private Limited - Sr Customer Service Executive - Feb 2011 - Mar 2012 (1 year 2 months) AUS VODAFONE Process – Upgrades, Retention, up-sales
G v ● uide the user with the best plan to upgrade ser ices with Vodafone also target for cross / up sales.
v 9% v 9% - v ● Achie ement : More than 8 Retention Con ersion and 5 Up sale Con ersion (42 Insurance % v ● Resol ing escalated issues / offer as per requirement to retain the customer.
v ● Initiated for fun acti ities for the best working atmosphere.
Respondez - Customer Service Executive - Mar 2008 - an 2009 (11 months) J
v , USA Project | Analysing last billing statements and offer best contract plans | upsell the accessories of the phones and insurance | Management e ery sales portfolio reports | B-C model | 4th Dimension - Sales Executive - Nov 2006 - Feb 2008 (1 year 4 months) USA project | Sales - Sprint wireless connections - maximum sales, achieve given target 25 connections every Months | Escalations |
