Enhancing hospital management through best practices and innovative approaches
04, 05 & 06 November, 2024 - LAICO Classroom 4
Day 1 - 04 Nov 2024, Monday
Time Topic Speaker Designation & Organisation
Inauguration
08:30 AM Registration
09:00 to 09:05 AM Lighting the lamp
09:05 to 09:10 AM Prayer
09:10 to 09:15 AM Welcome Address Ms. Dhivya Ramasamy Executive Director, LAICO
09:15 to 09:30 AM Participant Introduction
09:30 to 09:40 AM Keynote Address Mr. Ganesh Babu Sr. Manager - Central Operations,
AECS
09:40 to 09:50 AM Workshop Orientation Mr. Udayakumar Sr. Faculty, LAICO
Session 1 OPD - Strategies for increasing patient Volume
Moderator: Mr.Ganesh Babu
09:50 to 10:10 AM Focusing on patient care to increase the patient volume Mr. Anas Al-Hiba Eye Hospital, Kerala
10:10 to 10:30 AM Comprehensive & Quality service Delivery - to generate Mr. Satya Brata Roy Midnapore Rotary Eye Hospital
patients in OPD
10:30 to 11:00 AM Break & Group Photo
11:00 to 11:20 AM Strategies implemented to increase the patient volume at a Dr.Harini Krishna Medical Consultant,
secondary care centre - AEH, Kovilpatti AEH - Kovilpatti
Session 2 OPD - Strategies for reducing Turn Around Time
Moderator: Mr.Ganesh Babu
11:20 to 11:40 AM Reducing TAT at Retina OPD in AEH, CBE & PDY Ms. Raichel Asst. Manager - Quality,
AEH - Pondicherry
11:40 AM to 12:00 PM Reducing TAT in Pre-op cataract work flow at Alakh Nayan Mr. Alstin Francis Evansevick Asst. Manager - Administration,
Mandhir, Udaipur AEH - Tirunelveli
11:50 AM to 12:10 PM Reducing TAT in Glaucoma clinic at AEH, MDU using Lean tools Mr. Santhosh Ganesh Manager - Operations,
AEH - Madurai
12:10 to 12:50 PM Panel Discussion:
Ms.Dhivya Ramasamy, Mr.Ganesh babu, Dr.Balaji Velayutham - Medical Consultant, AEH - MDU,
Mr.Ranabir Bhattacharya - CFO, Disha Eye Hospitals
12:50 to 01:50 PM Lunch
01:50 to 02:00 PM Energising games Mr. Syed Ali Sr. Faculty, LAICO
Session 3 Cataract - Increasing the acceptance rate
Moderator: Mr.Yesunesan
02:00 to 02:20 PM Focused approach in increasing cataract acceptance rate Mr. Ajanth Naveen Pro vision Eye Hospital, TN
02:20 to 02:40 PM Focused counselling and health education for improving Mr. Prakash Rayamajhi Lumbini Eye Institute and
cataract acceptance rate Research Center
02:40 to 03:00 PM Cataract - Transitioning to the new WHO threshold and Dr. Sathya Ravilla Chief, Paediatric Ophthalmology,
expanding demand SVAEH - Tirupati
03:00 to 03:40 PM Panel Discussion:
Dr.Sathya Ravilla - Chief, Paediatric Ophthalmology, SVAEH - Tirupati, Mr.Suresh Kumar - Sr. Faculty, LAICO,
Ms. Arumugaselvi - Clinical Manager, Cataract Services, AEH - MDU
03:40 to 04:10 PM Break
Session 4 Comprehensive eye care: Understanding the need and increasing demand for subspecialty care
Moderator: Mr.Ganesh Babu
04:10 to 04:30 PM Focused approach to increase the demand for sub speciality Mr. Swapnil Ashokrao Ashok Netralaya Brahmapuri &
care Kawathe Mano meera Eye care Center,
Nagpur
04:30 to 04:50 PM Innovative approaches to increase DR screening Ms. Hiral Kishor Deshai Sharada Netralaya, Maharashtra
04:50 to 05:10 PM Subspeciality care @ a Secondary care Hospital Mr. Naveen kumar Asst Manager - Vision Centres,
AEH - Coimbatore
05:10 to 05:30 PM Focusing on Refractive error Ms. Dhivya Ramasamy Executive Director, LAICO
Day 2 - 05 Nov 2024, Tuesday
Time Topic Speaker Organisation
Session 5 Outreach camp: Expanding reach and creating demand
09:00 to 09:20 AM Increasing demand through focused approach Mr. Sajeevkumar P S I Vision Eye Hospital, Kerala
Session 6 Outreach camp: Ensuring comprehensive screening
09:20 to 09:40 AM EYE NEVER DIE-To protect sight & Empower lives through Mr. Meiyappan Annamalai Koviloor Eye Hospital, TN
Comprehensive Outreach Camps
Session 7 Outreach camp: Ensuring followup care
09:40 to 10:00 AM Camp Followup model practiced at Aravind Mr. Harieshkumar Manager - Community Outreach
& Projects,
AEH - Tirunelveli
10:00 to 10:30 AM Best practices in Outreach Mr. R. Meenakshisundaram Sr. Manager - Clinical Services,
AEH - Madurai
10:30 to 11:00 AM Break
11:00 to 11:40 AM Panel Discussion:
Mr.Kuldeep Singh - Asia Regional Director, Seva Foundation, Dr.Venkatesh - Chief Medical Officer, AEH - PDY, Mr.RMS
Moderator: Mr. Mohammed Gowth
Session 8 Sharing best practices - EMR
11:40 AM to 12:00 PM AI tools in managing patient care - EMR Mr. Ranabir Bhattacharya Disha Eye Hospitals, Kolkatta
12:00 to 12:20 PM Role of software in managing patients - EMR Mr. Parmod Khanijow MAQ India Private Limited, New
Delhi
12:20 to 12:50 PM Best Practices in EMR Dr. Balaji Velayutham Medical Consultant,
AEH - Madurai
12:50 to 01:50 PM Lunch
01:50 to 02:00 PM Energising games Mr. Syed Ali Sr. Faculty, LAICO
Session 9 Sharing best practices - Opticals
02:00 to 02:20 PM Best practices in Opticals Mr. LSS Prasad Sankar Foundation Eye Hospital,
Vizag
02:20 to 02:40 PM Systems and infrastructure for Opticals: Ms. Dhivya Ramasamy Executive Director - LAICO
Ensuring Availability, Affordability, Same day Delivery,
Monitoring and practicing EBM
Session 10 Sharing best practices - Stores
02:40 to 03:00 PM Streamlining the stores Mr. Anirban Chatterjee Disha Eye Hospitals, Kolkatta
03:00 to 03:20 PM Best practices in Material maintenance Ms. Sigappi Manager - Stores,
AEH - Madurai
Session 11 Outreach - VC: Establishing HR & infrastructure to ensure access and increase volume and tele consulatation for all
Moderator: Mr. Mohammed Gowth
03:20 to 03:40 PM Tele-consultation - Implementing comprehensive care Mr. Bhuvaneshwaran Arasan Eye Hospital, TN
strategies to increase Patient volume
03:40 to 04:00 PM Establishing HR & Infrastructure to ensure access (including Mr. Sarjerao Appaso Misal Anuradha Eye Hospital,
choosing the right Location) and comprehensive care Maharashtra
04:00 to 04:30 PM Break
04:30 to 04:50 PM Best practices to ensure access and increase volume at VC - Mr. Mohammed Gowth Sr. Faculty - LAICO
Back end support at the base hospital, systems, HR,
Infrastructure & Tele consultation
04:50 to 05:30 PM Panel Discussion:
Mr.Thulasiraj Ravilla - Director Emeritus, LAICO, Dr.Kowsalya, Medical Consultant, Neuro Services, AEH - MDU,
Mr.Franklin Daniel - Lead, Vision Centre Programme, Mission for Vision
Day 3 - 06 Nov 2024, Wednesday
Time Topic Speaker Organisation
Session 12 Quality: Patient Centered care
09:00 to 09:20 AM Ensuring Quality Patient Centered Care: Ms. Chandravadhana Manager - Quality & Patient Care,
Designing Patient Centered Care services, Reducing cost, AEH - Madurai
Patient Feedback
Session 13 Quality: Patient Safety
09:20 to 09:40 AM Ensuring Patient Safety: Ms. Ushalini Manager - Quality, AECS
No blame culture & Incident reporting
Session 14 Quality: KPIs & Monitoring
09:40 to 10:00 AM Managing operations: KPIs, Evidence Based Management for Mr. Ananda Vignesh Asst. Manager - Patient Care,
Quality AEH - Madurai
Session 15 Model for Improvement
Moderator: Mr.Syed Ali
10:00 to 10:10 AM Introduction: Mr. Syed Ali Sr. Faculty, LAICO
Module overview, objective and introduction to the speakers
10:10 to 10:30 AM Session 1: Understanding the Model for Improvement Mr. Syed Ali Sr. Faculty, LAICO
• Systems approach
• Need for quality improvement initiatives and tools
• Key components of Model for Improvement
• Application of model for Improvement
10:30 to 11:00 AM Break
11:00 to 11:30 AM Session 2: Model for Improvement in Practice Ms. Dhivya Ramasamy Executive Director - LAICO
11:30 to 11:50 AM Case presentation - BNSB Mr. Shariffuzuman Parag BNSB, Bangladesh
11:50 AM to 12:10 PM Case presentation - Dr.Shroff's Eye Hospital Mr. Anand Sudhan Dr.Shroff's Eye Hospital,
New Delhi
12:10 to 12:50 PM Panel Discussion:
Mr.Thulasiraj Ravilla, Ms.Dhivya Ramasmy, Mr.Anand Sudhan
12:50 to 01:50 PM Lunch
01:50 to 02:00 PM Energising games Mr. Syed Ali Sr. Faculty, LAICO
Session 16 Change Management - Bringing & Sustaining change
02:00 to 02:40 PM Change Management - Bringing & Sustaining change Mr. Ganesh Babu Sr. Manager - Operations, AECS
Valediction
02:40 to 02:50 PM Collecting Feedback Ms. Pavithra Admin Coordinator - LAICO
02:50 to 03:10 PM Sharing Feedback & Experience Participants
03:10 to 03:25 PM Certificate Distribution
03:25 to 03:30 PM Follow up plan Mr. Udayakumar Sr. Faculty - LAICO
03:30 to 03:45 PM Valedictory Address Mr. Thulasiraj Ravilla Director Emeritus - LAICO
03:45 to 03:50 PM Vote of Thanks Air Cmde Eswar Director - Projects, Sankara Eye
Subramaniam Hospital, Chennai, TN
