LUISELA SUGALSKI

luisela_sugalski@yahoo.com (346) 779.2393 Philadelphia, PA

PROFILE
Bilingual (English/Spanish) Organizational Psychologist with over 10 years of experience in hiring, onboarding, training &
development, job coaching, administrative HR functions, knowledge of labor and employment laws, customer service, and
fast-paced multicultural environments. Microsoft office proficient and experience in applicant tracking systems.

EDUCATION
• Master’s Degree in Human Resources Management. European School of Management & Business (EUDE). (2014)
“Was granted with a scholarship.”
• Specialization in Organizational Psychology. Central University of Venezuela (UCV). (2009)
• Bachelor’s Degree in Psychology. Central University of Venezuela (UCV). (2009)
CERTIFICATIONS & CREDENTIALS
• Micro-Credential in Risk Management. HR Certification Institute. 2019
• Global Mobility Specialist & Strategic Talent Mobility (GMS-T) - Double Certification -. Worldwide ERC. (2017)
• Alternative Teaching Certificate Program: Bilingual Education & Spanish. Teacher Builder. (2010)
WORK EXPERIENCE
Bilingual Job Coach. (10/2019-Present.)
Nationalities Service Center. (Non-profit organization.) Philadelphia, PA.
• Provide personalized job coaching by assisting clients in developing resumes, cover letters, online job
applications, prepare and take clients to local hiring events and in person job interviews, and assistance in pre-
employment tests/checks and prepare onboarding documents for clients’ new employer.
• Plan, develop and conduct job readiness program (English and Spanish) to improve client’ abilities and their
understanding of the US job cycle (US work culture, identify transferable skills, resume writing, online job
applications, job interview preparation, professional networking, federal and state labor and employment laws,
and financial literacy.)
• Create and present a career plan to clients after assessing their wants and needs and instruct them on how to
execute plan. Provide guidance and coaching to clients on career development, hiring events and job openings.
• Conduct outreach and develop partnerships with organizations and businesses to increase pool of employers and
training opportunities for the clients.
• Host information sessions (English and Spanish), and prepare material to be presented to recruit new clients.
• Create monthly report to communicate total of clients who received job coaching and career planning assistance.
• In charge of employment verification forms and placements. Create monthly reports based on data collected.
• Assistance in Spanish-English simultaneous interpretation when needed.
Bilingual Job Coach. Remote. (2018-2019.)
Washington English Center. (Non-profit organization.) Washington, DC.
• Provide career counseling; assist ESL students in developing resumes, cover letters, and improving job-search
and interviewing skills as needed.
• Plan, develop and conduct workshops (English and Spanish) to improve job seekers’ abilities and their
understanding of US work culture (resume writing, job interview preparation, online job applications, Federal and
Virginia, Maryland and District of Columbia labor and employment laws.)
• Distribute information related to training opportunities, hiring events and job openings by mass distribution tools.
• Assistance in the coordination of onsite hiring events with local employers.
Manager/Co-Owner. (2011-2017.)
B&V General Contractor Services Inc. (Construction company.) Houston, TX.
• Responsible of hiring process, creation and update of personnel files, completed and maintained I-9 forms,
control of attendance, processed payroll, supervised personnel and canalized workers’ inquiries.
• Developed business’ mission, vision and values, created job descriptions, and implemented and analyzed
customer service satisfaction survey.
 LUISELA SUGALSKI
luisela_sugalski@yahoo.com (346) 779.2393 Philadelphia, PA

• Responsible of business' social media and advertisement: Google Adwords and Adwords Express, Facebook Ads,
Instagram, Craigslist, etc., and design of website and made continuous updates.
• Supervised all business’ projects; from initiation to completion, and responded to customers' inquiries.
• Managed vendors, was in control of budget, accounts receivable and payable and prepared quotes and invoices
to customers and, executed a wide range of administrative and clerical duties.
Bilingual Recruiter & Training Coordinator - HR. (2010-2011.)
A&M Educational Services. (Adult educational organization) Houston, TX.
• Executed full cycle of recruitment process for Texas certified bilingual, Spanish and Math teachers as potential
candidates to fill temporary, part and full-time teaching positions in public schools.
• Developed and conducted workshops to help selected candidates in job interview preparation.
• Revised; with hired candidates, all employment documents to ensure they were proper and ready to present to
new school during onboarding.
• Developed partnerships with educational institutes to attract potential candidates.
Recruiter - HR. (2008-2009.)
CINEX C.A. (Movie theater chain.) Venezuela.
• In charge of full cycle of recruitment process for company’s corporate office and its 20 locations nationwide (job
postings, screened resumes, conducted interviews (by phone and in person), implemented and applied personnel
tests, arranged background check, drug testing and pre-employment medical exams, checked professional
references, prepared and negotiated job offers, handled all new hire contract paperwork and conducted
onboarding.)
• Implemented personnel file audits to ensure that all required documentation was in each employee’s file.
• Implemented and generated monthly reports to business’ management to communicate: turnover rate, total of
open vacancies and filled positions.
• Planned and hosted company onsite hiring events (locally and nationwide) and attended hiring events.
Training & Development Intern - HR. (2006-2007)
Citibank N.A. (Multinational financial services corporation.) Venezuela.
• Responsible for the logistic of the annual training program for entry and mid-level employees and supported
senior-level employees annual training.
• In charge of new hire orientation program and conducted HR mandatory training; Sexual Harassment.
• Conducted exit interviews, maintained training records, attendance and applied feedback survey after each
training; collected and analyzed data and generated monthly reports.
• Was first point of contact for employees for training related matters. (Assistance to Corporate and its 5 branches.)
• Provided support to the implementation of mentoring program and 360-degree feedback.