Manual Expresor

Coffee Machine PHILIPS 3100
Super automatic espresso coffee machine 02

3100 series Super automatic espresso coffee machine 02
Super automatic espresso coffee machine 3100 series
02
3100 series
English
USER MANUAL HD8831
English
USER MANUAL HD8834
English
USER MANUAL HD8832
CMF AMF OTC

Read carefully before using the machine.
Service EN
EN
EN
02
02
02
Service Manual
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Rev. 04 OCT 2017
TYPE 12NC DESCRIPTION TYPE 12NC DESCRIPTION

HD8826/09 882882609870 PHI 3100 CMF BK 230 RU EP3550/00 882860600220 PHI 3100 OTC BK 230/50
HD8828/01 882882801100 PHI 3100 OTC BK 230 BE EP3550/00 882860600300 PHI 3100 OTC BK 230/50
HD8828/09 882882809870 PHI 3100 OTC BK 230 RU EP3550/10 882860610010 PHI 3100 OTC SL 230/50
HD8831/01 882883101010 PHI 3100 CMF BK 230 WE EP3551/00 882861200010 PHI 3100 OTC BK 230/50
HD8831/09 882883109300 PHI 3100 CMF BK 230 CEE EP3551/00 882861200220 PHI 3100 OTC BK 230/50
HD8831/11 882883111010 PHI 3100 CMF AN 230 WE EP3551/00 882861200300 PHI 3100 OTC BK 230/50
HD8832/01 882883201010 PHI 3100 AMF BK 230 WE EP3551/10 882861210300 PHI 3100 OTC LAT MAC SL 230/50
HD8832/05 882883205470 PHI 3100 AMF BK 220 KR EP3558/00 882862500870 PHI 3100 OTC RCA BK 230/50
HD8832/09 882883209300 PHI 3100 AMF BK 230 CEE EP3559/00 882861300870 PHI 3100 OTC BK 230/50
HD8834/01 882883401010 PHI 3100 OTC BK 230 WE EP3360/00 882860500010 PHI 3100 OTC (LAT MAC) BLK 230/50
HD8834/09 882883409300 PHI 3100 OTC BK 230 CEE EP3360/00 882860500300 PHI 3100 OTC (LAT MAC) BLK 230/50
HD8834/11 882883411010 PHI 3100 OTC AN 230 WE EP3362/00 882863900010 PHI 3100 OTC (LAT MAC) WHT 230/50
HD8834/19 882883419300 PHI 3100 OTC AN 230 CEE EP3362/00 882863900300 PHI 3100 OTC (LAT MAC) WHT 230/50
EP3510/00 882860400010 PHI 3100 CMF BK 230/50 EP3363/10 882864010010 PHI 3100 OTC (LAT MAC) RED 230/50
EP3519/00 882861100870 PHI 3100 CMF BK 230/50
EP3550/00 882860600010 PHI 3100 OTC BK 230/50
HISTORY OF CHANGES TO THE SERVICE MANUAL

From Rev. To Rev. Chapter Inserted Modified
Rev.03 Rev04 New layout
All parts of this document are the property of Saeco International Group.
All rights reserved. This document and all the information herein is provided without liability deriving from any errors or omissions. Furthermore, no part may be reproduced, used or
collected, except where express authorisation has been provided in writing or through a contractual agreement.
Published by Saeco International Group Subject to modification EN 4219 400 00031
07/08/2015
PHI 3100
General Information
Description Value
Housing material Thermoplastic material
Size (w x h x d) 215mm x 330mm x 429 mm
Weight 6.7 kg for CMF-AMF 7.5 Kg for OTC (data may vary depending on the model)
Power Cord length 120 cm
Cup size Up to 152 mm
Water tank 1.8 litres - Removable type
EP models: Acquaclean filter 12NC-421944050461 (CA6902/00); HD models: Brita filter 12NC-

Water fileter
996530071872 (CA6702/00)
Coffee bean hopper capacity 250 g
Coffee grounds drawer capacity 15
Milk carafe capacity 0,5 l (OTC Version)
Energy Efficiency Label A
Energy saving mode consumption < 1 Wh
Pump pressure 15 bar
Boiler Stainless steel type
Safety devices Thermal fuse
Nominal voltage - Power rating –

Data stored on the below label placed inside the service door
Power supply
TW90= product + production location - xxyy = year & Production week - 768226 = unique following
Serial Number TW90xxyy768226
number
Technical specification
Description Value
Power supply and output: 240 V~ 50 Hz 1850 W - 230 V~ 50/60 Hz 1850 W

120 V~ 60 Hz 1500 W
Power consumption: During heating phase- approx. 5.6 A
Coffee heat exchanger output: Stainless steel (230 V~) 1900 W - (120 V~) 1300 W - (100 V~) 1100 W
for coffee, hot water and steam dispensing

Safety system: 2 thermostats at 190°C one shot
Temperature monitoring: (NTC) variable resistor sensor - transmits the value to the electronic card
Automatic dosage: Dose adjustment controlled by the electronic system
Gear motor: 2 rotation directions; power supply 24VC

Coffee grinder: Direct current motor with flat ceramic grinder blades
Pump: Ulka Type EP5/S GW approx. 13-15 bar with reciprocating piston and thermal switch 100°C 48 W, 230V, 50
Hz, 120V, 60Hz 100V, 50/60 Hz
Overpressure valve: Opening at approx. 16-18 bar
PHI 3100
Water circuit filling time: Approx. 15 sec Max. on first filling cycle
Heating time: Approx. 45 sec.
Grinding time: Approx. 8-10 sec.
Table of contents Page Table of contents Page
1. Introduction 3.8. Milk Carafe (OTC version) 6

1.1 New Portfolio coding Principles Full Automatic 1 3.9. Water level detection (water tank) 6
1.2. Consumer Replaceable Parts (CRP) List 1 3.10. Water filter HD models 7
1.3. Specific tools and equipment 3 3.11. Descaling request HD models 7
1.4. Material product 3 3.12. AquaClean water filter EP models 8
1.5. Safety warnings 3
1.6. Water circuit diagram 4 4. Diagnostic Mode
1.7. Electrical diagram 5 4.1. Test Mode 1
1.8. Service POLICY grid as used for coffee machine 6 4.2. Steam out 7
1.9. External machine parts 6
1.10. Error codes 7 5. Saeco Service Center
1.11. Brew Unit mainteinance: Where to grease 8 5.1. Saeco Service Center - Quick Start Guide 1
1.12. Position of the Brew Unit 8
1.13. Internal machine parts 9 6. Machine Repair Flow
6.1. Repair Flow 1
2. Technical specifications
2.1. Specification for the measurement of the coffee products 1 7. Disassembly
temperature. 7.1. Outer Shell 1
2.2. Specification for the measurement of the Milk products 2 7.2. Coffee grinder 2
temperature.
7.3. Grinder blades 2
2.3. Machine parameters and performance 4
7.4. Coffee grinder adjustment 3
7.5. Carafe connection and hot/steam water dispenser (OTC) 3
3. Operating logic 7.6. Hot water dispenser (AMF-CMF 4
3.1. Single microswitch gear motor 1 7.7. Central plate 4
3.2. Temperature sensor (adjustment) 1 7.8. Pin boiler 4
3.3. Coffee grinder HD Models 2 7.9 Gear motor 5
3.4.1. Low bean level detection, dose quantity adjustment, 2 7.10. Pump 5
coffee grinder blocked 7.11. Flow-meter 6
3.4.2. Dose self-learning (SAS) 3 7.12. Boiler 6
3.5. Coffee grinder EP MODELS 4 7.13. CPU board 6
3.6.1. Autodose system description 4 7.14. Programming access for SSC (Saeco Service Center) 6
3.6.2. Coffee lack detection and coffee grinder blocked 5 7.15. KYB interface and display 6
3.7. Coffee cycle 5 7.16. Fitting and removing Oetiker clamps 7
PHI 3100
CHAPTER 1
INTRODUCTION
PHI 3100 01 INTRODUCTION
1.1. New Portfolio coding Principles Full Automatic

As per February 2017 we installed a more consistent and intuitive coding structure in Full Automatic for new
(SKU) launches only.
We moved from all FA having HD (household domestic) coding to:
Saeco models EP(Espresso Philips)
1.2. Consumer Replaceable Parts (CRP) List
Consumer Replaceable Parts are parts which we encourage consumers to replace themselves (as required);
these parts can be removed without help of a screwdriver
CRP CTN 12NC Description Compatible for (models): Picture (assembled)
HD8826-HD8831-HD8832 -
CP0165/01 421941308111 Dip tray
EP3510-EP3519
HD8828 - HD8834-EP3550 -
CP0167/01 421941308131 Dip tray
EP3551-EP3558-EP3559
CP0654/01 421941311461 Dip tray EP3360/00
CP0649/01 421941311341 Dip tray EP3362/00
CP0650/01 421941311331 Dip tray EP3363/00
HD8826-HD8828 - HD8831-
CP0150/01 996530073476 Water tank
HD8832- HD8834
EP3510-EP3519- EP3550-
CP0228/01 421944052271 Water tank EP3551-EP3558-EP3559 -
EP3360 - EP3362 - EP3363
Coffee grounds
CP0166/01 421941308121 ALL MODELS
container
CP0151/01 421944034471 Drip tray cover ALL MODELS
HD8826- HD8831 -EP3510-

CP0329/01 996530000926 Classic milk frothe
EP3519
Automatic milk
CP0152/01 421944031491 HD8832
frother
HD8828 - HD8834-EP3550 -
Complete milk
CP0153/01 421944029451 EP3551-EP3558-EP3559-
carafe EP3360 - EP3362 - EP3363
HD8828 - HD8834-EP3550 -
Transparent
CP0154/01 421944032881 EP3551-EP3558-EP3559-
caraffe EP3360 - EP3362 - EP3363
HD8828 - HD8834-EP3550 -
CP0155/01 421941307041 Top cover carafe EP3551-EP3558-EP3559-
EP3360 - EP3362 - EP3363
HD8828 - HD8834-EP3550 -
CP0156/01 421944007561 Lid of milk carafe EP3551-EP3558-EP3559 -
EP3360 - EP3362 - EP3363
1/9
HD8828 - HD8834-EP3550 -
CP0157/01 996530067584 Milk tube EP3551-EP3558-EP3559 -
EP3360 - EP3362 - EP3363
HD8828 - HD8834-EP3550 -
Milk tube
CP0158/01 996530068626 EP3551-EP3558-EP3559 -
connector EP3360 - EP3362 - EP3363
HD8828 - HD8834-EP3550 -
CP0159/01 421941306191 Water spout
EP3551-EP3558-EP3559
CP0229/01 421944052401 Brew group ALL MODELS
Coffee measuring
CP0164/01 421944033301 ALL MODELS
scoop
EP3510- EP3550 - EP3551-

EP3558-EP3559 EP3360 -
Lid of coffee EP3362 - EP3363( HD8826-
CP0504/01 421944070662
bean container HD8828 - HD8831 -HD8832-
HD8834 FROM S/N.
TW901645704032)
2/9
1.3. Specific tools and equipment
As well as the standard equipment, the following is required:

12NC Description Notes
- Flathead screwdriver # 0, # 2
- Torx screwdriver (T10) - (T20)
- Cutter
- Cable tie tightening tool
- Pliers for Oetiker clamps
- Digital Thermometer Type K (accuracy for temperature of 0,05 % or ± 0,3°C)
- Temperature probe 80PK-22 (80AK-A Thermocouple adapter required)
KERN EMB 500-1 or comparable device with a base
- Scale
accuracy of 0,05 % or ± 0,5 g
Voltcraft EnergyCheck 3000 or comparable device with
- Power meter
a base accuracy of 1 % or ± 5W
- Stopwatch Basic model
996530009845 Serkit Tool needed for programming with our service tool
EPSC (Espresso Philips Service Tool used to flash the SW on the machines (for SW
-
Center) upgrade and diagnostics mode). Refer to SDA_114585.
1.4. Maintenance Products
12NC Code Material Description

- Thermal paste Heat resistance > 200°C
996530067222 Descaler “ACC SAE DECALCIFIER 5 L 1 UNIT”
132253695601 Jar of Grease “PARALIQ GB 363”
996530045784 Silicone grease “ACC TUBE FIN FOOD GREASE 2 400 ML”
1.5. Safety warnings
Please, read the Service manual of the machine before starting any maintenance.
Operation, maintenance and/or repair of this device may be carried out only by qualified persons, trained for
work at or with electric devices.
The technicians to operate under safety conditions, must:
1. Use personal safety devices;
2. Turn off the machine by the power switch is not an adequate safety precaution;
3. Disconnect the appliance from the power mains before repairing;
4. Before and after repair, it is recommended to perform dielectric strength tests (This domestic
appliance is rated as insulation class 1).
During the machine disassembly the operator has to pay attention to hot and under pressure parts.
All parts involved can be find in the hydraulic circuit below schema (Image 1-par.1.7.).
The machine hydraulic circuit can reach maximum pressure of 16/18 bar.
To operate under safety condition is recommended to perform the Steam Out procedure in order
to remove the pressure and hot water inside the hydraulic circuit.
When the machine arrives at the Service Center in descaling mode interrupted, or making Descaling , take
EXTREME CARE to avoid any unintentional contacts with the descaler.
After the product has been repaired, it should function properly and has to meet the safety requirements and
legal regulations as officially laid down at this moment. 3/9
1.6. Water circuit diagram

Image 1
Water Flowmeter
Flowmeter Two-way
Two-way solenoid valve
solenoid valve
Hot water /steam
From this point circuit

in pressure
From this point circuit

High temperaure
Water tank
Water tank Steam and
Steamhot
pipewater
Pump
Pump
Brewing Unit
Brewing Unit
Boiler
Boiler
Water
Water
Safety valve
Safety valve discharge
discharge
4/9
1.7. Electrical diagram
5/9
1.8. Service POLICY grid as used for coffee machine

During the repair is always recommended to use, if possible, single parts rather than the correspondent assem-
bly.
1.9. External machine parts

3 4 5 6
1 Power cord socket
2 Power button
3 Grinder adjustment knob (HD models)
3.1 Grind setting knob (EP models)
4 Coffee bean hopper
5 Pre-ground coffee compartment
6 Bean hopper (EP models)
7 Coffee bean hopper lid
1 2 7 3.1 8 Control panel
9 Coffee dispensing spout
10 Full drip tray indicator
8
11 Cup holder grill
12 Drip tray
13 Coffee grounds drawer
9 14 Brew group
15 Coffee residues drawer
16 Service door
17 Water tank + Lid
18 Wand protective gripper
10
19 Classic Milk Frother (CMF)
11
20 Automatic Milk Frother (AMF )
12 21 Suction tube for Automatic Milk Frother
(AMF)
17 13 14 15 16
22 Water dispensing spout (OTC)
23 Milk carafe (OTC)
20
24 ON/OFF button
21 25 Espresso brew button
26 Long espresso brew button (HD MOD-
ELS)
26 COFFEE button (EP MODELS)
27 “Aroma” - Pre-ground coffee but-
18 ton (CMF-AMF HD MODELS AND
EP3510-3519-3559-3551-3360-3362-
19 3363)
23 27 Cappuccino brew button (OTC HD

MODELS AND EP3550-3558)
28 Steam button (CMF HD MODELS AND
EP3510-3519)
22
28 Milk froth button (AMF HD MODELS)
28 Special (OTC HD MODELS)
6/9
28 Hot water button (EP3550-3558)

28 Cappuccino button (EP3551-3559)
25 28 29 Hot water button (CMF-AMF HD
26 29 MODELS AND EP3510-3519)
27 30 29 “Aroma” - Pre-ground coffee button
(OTC HD MODELS AND EP3550-3558)
29 Latte macchiato button (EP3551-3559-
3360-3362-3363)
30 Menu button
24
1.10. Error codes

ERROR
DESCRIPTION
CODES
01 The coffee grinder is blocked (grinder blades jammed or sensor not reading properly)
The brewing unit is blocked in work position (microswitch not released in up position after 3",
03 torque error trying to move down, descent time out exceeded)
The brewing unit is blocked in home position (microswitch not released in down position after 3",
04 torque error trying to move up, ascent time out exceeded)
05 Water circuit / flow meter problems (water circuit blocked or no flow meter signal)
10 Boiler temperature sensor short circuited
11 Boiler temperature sensor open circuit

14 The boiler temperature has exceeded the maximum allowed value (165°c)
The boiler temperature has not increased by x°C in y sec (boiler power supply disconnected,
15 incorrect boiler fitted must be a 1300W boiler, partial power supply to boiler, cut out thermostat
tripped)
19 Mains voltage trouble
22 interface missing or unknown
7/9
1.11. Brew Unit mainteinance: Where to grease.
Piston
Piston spring
Piston bush
Connecting rod
Coffee container
Piston slide guides
1.12. Position of the Brew Unit

Brew Unit Home Position Work Position
8/9
1.13. Internal machine parts
Coffee grinder motor Coffee grinder
PW/CPU P.C.B.
Boiler
Pump
Turbine
Valve
9/9
PHI 3100
CHAPTER 2
TECHNICAL
SPECIFICATIONS
PHI 3100 02 TECHNICAL SPECIFICATION
2.1. Specification for the measurement of the coffee products temperature.

The below procedure is also contained in the Symptom Cure 97832.
The temperature is influenced by the flow from the dispenser and stratification of temperatures in
the glass. In order to consider these phenomena and to introduce measures that allow comparisons
in controlled conditions, below guidelines must be followed:
Conditions:
a) Water temperature in tank: 23°C (+/-2°C).
b) It must be used a plastic cup (see picture N°1).
c) It must be used a thermocouple thermometer (e.g. type K - see picture N°2).
d) The coffee machine is tested without any change of parameters or calibrations, which may affect the
temperature of products, so the measurement of temperature must be done with machine in default factory
setting.
Procedure:
1. The temperature must be measured in the cup, immediately after dispensing. Cup has to be placed on a
non-metal surface using a thermocouple thermometer (Picture 1).
2. The temperature in the cup is measured by immersing the probe of the thermometer up to touch the bot
tom.The probe then must be moved in a circular motion for 5/6 rotations. At the of the rotations, stop in the
center of the cup (Picture 2).
3. The highest temperature measured during the rotations is the value we are searching for, and that must be
reported;
4. Test measurement: from end of dispensing to the end of rotations must be completed within 12 seconds.
5. The distance of the probe from the bottom of the glass is a function of the quantity of coffee dispensed:
10mm for 35gr - 17mm for 60gr - 35mm for 120gr and superior (Picture 3).
Limits of acceptability
The acceptance limits are divided by features and OFF Tare ON
products and are the following:
Espresso Coffee Italy Q.ty 25/40 gr. DISPLAY

Temperature of 1st product 69°C ≤ 85°C
Temperature of 2nd product 72°C ≤ 85°C
Coffee Q.ty 70/120 gr.

Temperature of 1st product 69°C ≤ 85°C Ø max 2mm
Temperature of 2nd product 72°C ≤ 85°C
Picture 1 Picture 2 Picture 3
for 120gr and

35 mm
superior
for 60gr 17 mm
for 35gr 10 mm
1/4
2.2. Specification for the measurement of the Milk products temperature.

Milk evaluation
To carry out the test, a partially skimmed UHT milk with a percentage of grease between 1.5-1.8% at a refrige-
rator temperature Trefr. (between 4 to 10°C) must be used.
The milk product must be checked on a beaker of 250 ml of capability and with an inner diameter of 70mm,
brewing 100gr of product.
Parameters to be respected:
The parameters to be respected are: milk temperature and height of the cream. Each of these parameters, howe-
ver, must be evaluated depending on the type of system used for the production of hot milk. Actually three
types of devices are present on the appliances:
• Manual system (CMF)
• Semi-Automatic system (AMF)
• Automatic system (Carafe,etc.)
Milk temperature in the beaker:

System with Pinless Wonder: With milk at Trefr. (about 4-10 °C): ≥ 45
how does it work:
1. The milk is heated in the first chamber of the carafe thanks to the steam.
2. Then, it is mixed with air and frothed in the middle chamber.
3. Finally, in the outlet chamber, the ‘typhoon effect’ perfects the milk texture by removing
the large bubbles
AIR
STEAM
AIR
MILK FROTH
MILK
Height of the milk cream in the beaker:

Manual system (pannarello) ≥ 15mm on 100gr. of brewed product
Semi-automatic system (cappuccinatore) ≥ 20mm on 100gr. of brewed product
Automatic system: carafe, cappuccinatore, Pinless wonder e.g. (New Royal, Energica Pure, Intelia EVO latte) ≥
20mm on 100gr. of brewed product
How to measure the temperature of the milk.
1. The measurement is carried out in the beaker, immediately after the end of milk brew, positioned on a
non-metallic surface, using a thermocouple thermometer (eg. Type K). Stop the preparation of mixed
product: at the end of milk brewing, where “One Touch product” function is present.
2. The temperature is measured by immersing the probe of the thermometer, positioning the probe inside the
beaker at about 10mm from the bottom of the container, then the probe moves in a circular motion for 3-5
turns, stopping at the end, at the center of the beaker. It detects the maximum temperature reached in a
time of relief between 3 to 5 seconds. It is important the mixing of milk before the measurement at 10mm
from the bottom of the beaker. If the mixing is correct, temperature, for a few fractions of a second, during
the measurement should not oscillate.
2/4
How to measure the milk cream.

The temperature (Trefr or Tamb) of the milk doesn’t affect as much the test result on measuring the milk cream;
by convection is assumed to always use milk at refrigerator temperature Trefr..
Manual systems (CMF)

Pour 100cc. of milk at Trefr. in a beaker of 250 ml of capacity and with a inner diameter of 70 mm; with ma-
chine in steam mode:
1. Place the beaker with the frother dipped in milk, dispensing steam and start the chronometer.
2. After about 30 to 60 seconds, stop the steam and check the result on milk.
Semi-automatic systems (AMF)

Pours milk at Trefr. in a container ; with the machine in steam mode:
1. Insert the silicone tube in the milk container, placing a beaker of 250 ml capacity and with an inner diameter
of 70 mm under the cappuccino maker and dispensing steam.
2. After having provided 100gr. of product, stop the steam and check the result obtained on milk.
Automatic: Carafe, Cappuccino Pinless wonder

After setting the machine to delivery of 100gr. of product:
1. Launch the “hot milk” function.

2. Collect the product in a beaker with a 250ml of capacity and with an inner diameter of 70 mm, and verify
the result obtained on milk. Carry out the test using milk at a Trefr..
In case the machine allows modify of the emulsion through the menu, use the machine with the emulsion set
to the default value.
Related to the above testing procedure derives the following table of acceptability:
Manual, Semi-Automatic and Automatic’s Milk System

Grams of Product Minimun Height of the milk cream
≥ 130 ≥ 30mm
120 ≥ 25mm
110 ≥ 22mm
100 ≥ 20mm
90 ≥ 16mm
80 ≥ 13mm
70 ≥ 11mm
NB: To verify better the height of the cream, a practical example is to add
to dispensed product a small amount of coffee. The addition of coffee immediately highlights the
the surface of separation between liquid and cream.
3/4
2.3. Machine parameters and performance

Minimum Default
PRODUCT Maximum amount Programm.
amount amount Machines
QUANTITY (~ ml) by the user
(~ ml) (~ ml)
Espresso 20 40 70 Yes ALL MODELS
OTC HD
10 + 50 + 230 +
Cappuccino Yes MODELS AND
10 sec. milk 34 sec. milk 75 sec. milk EP3550-3558
Latte 10 + 30 + 230 + EP3551-3559-
Yes
macchiato 10 sec. milk 40 sec. milk 75 sec. milk 3360-3362-3363
AMF HD MOD-
Milk Frother 10 sec. milk 34 sec. milk 75 sec. milk Yes ELS
Coffee 100 120 240 Yes ALL MODELS
Hot water No timeout ALL MODELS
Steam for
Max 180 seconds ALL MODELS
frother
COFFEE GROUNDS DRAWER Description and values

Time-out for coffee grounds drawer 5 sec.
Dreg emptying alarm, if the coffee
Reset dreg counter grounds drawer is removed for more than
5 seconds.
STANDBY Description and values

Time (default) 15 minutes
Time programmed by Consumer/Service Yes
Boiler temperature during Standby Boiler OFF
WATER TANK Description

Water reserve (pulses) with water filter 200
Water reserve (pulses) with no water filter 200
Water reserve modifiable by Production/Service departments No
"Fill tank" alarm Yes
Connect to water mains No
4/4
PHI 3100
CHAPTER 3
OPERATING LOGIC
PHI 3100 03 OPERATING LOGIC
3.1. Single microswitch gear motor

Switching on
When the machine is switched on, the gear motor repositions itself as follows:
- I t acts on microswitch 1
- Th
e gear motor changes its rotation direction and moves upwards again by approx. 1-2 mm.
- Th
e boiler begins to heat the water for approx. 45 sec, in order to reach the optimal temperature (established
by the software).
The gear motor is powered by a direct current motor that engages with the smaller double toothed wheel
using a worm screw. The unit is mounted on the axle of the large gear wheel and when a coffee is requested,
it moves from the standby position to the dispensing position, and then back to the standby position again.
The microswitch indicates to the gear motor when the brew group is in the work position or home position.
- Standby position: 1
- Dispensing position: 2
3.2. Temperature sensor (adjustment)
Temp. (°C) R nom (kΩ) ΔR (+/- %)

20 61.465 8.6
50 17.599 5.9
75 7.214 4.1
80 6.121 3.7
85 5.213 3.4
90 4.459 3.1
100 3.3 2.5
125 1.653 3.9
150 0.893 5.1
An NTC is used as a temperature sensor; in the event of overheating this reduces boiler element power
consumption. The electronic system detects the current boiler temperature from the drop in voltage of
the sensor and adjusts it accordingly. Heating element values and corresponding temperatures: see table.
1/8
3.3. Coffee grinder HD Models
6 4
1 2
3
The coffee grinder is driven by a direct current motor (1) using a worm screw helicoidal wheel transmission
(2). The worm screw (2) drives a plastic gear wheel (3), which turns the lower grinder (4) and the increment
pin (5) There are two magnets (6) in the gear wheel; at every rotation these induce two pulses to a Hall sen-
sor, which in turn transmits them to the electronic system to grind the correct amount of coffee.
3.4.1. L
ow bean level detection, dose quantity adjustment, coffee grinder blocked
No coffee
Without beans n=100%
A low coffee bean level is detected by the Hall sensor, after
variations in the pulse frequency (with or without coffee).
If there are no coffee beans (operation while empty), the
number of rotations – and therefore the number of pulses –
will be greater.
t1 = no coffee indication
With beans n=100%
If, however, there are coffee beans, the number of rotations
will be lower due to the force created by the grinding.
t2 = no indication
Without beans n=50% t3 and t4 = this measurement is performed at the end of

each grinding process
Dose quantity adjustment
The dose quantity is adjusted in accordance with the pulses
detected (number of rotations proportional to the selected
flavor – mild, medium or strong) and those established by
With beans n=50% the softeware.
Coffee grinder blockage

If the coffee grinder becomes blocked for any reason, pulses
will no longer be transmitted to the electronic system and
the grinder will come to a stop.
2/8
3.4.2. Dose self-learning (SAS)

The aim of this function is to automatically regulate the average dose of ground coffee (SELF-LEARNING); this
takes place with an algorithm based on the following values and setting by the user:
1. Number of coffee grinder pulses during the grinding cycle.
2. Max. average value of the power consumed by the gear motor during the coffee brewing cycle.
3. Aroma selected by the user.
The algorithm compares the maximum average value of the power consumed by the gear motor with the value
listed in the table for the selected aroma, in order to calculate the new grinding pulse value for the next coffee
produced.
- If the power consumption value is less than the minimum current value, the grinding pulses will be increased
by 2.
- If the power consumption value is greater than the maximum current value, the grinding pulses will be
decreased by 4.
- If the power consumption value falls within the “over-torque” interval (800≤ MAX_CURRENT_mA ≤1000),
the product will be dispensed and the grinding pulses will be decreased by 10.
- If the power consumption value falls within the “abort cycle” interval (MAX_CURRENT_mA>1000), the
dreg will be expelled and the grinding pulses will be decreased by 10.
- If the “pre-ground” flavour is selected by the user, no modification will be made.
This guarantees that, regardless of the coffee type used, the grinding level setting and the wear on the
grinders, the ground coffee dose always remains constant.
DOSE ADJUSTMENT (NUMBER OF GRINDER IMPULSES)
TO APPLY TO MED AROMA
-10 OVER- -10 CYCLE

3 levels 5 levels +2 0 -4
TORQUE ABORTED
<=150mA
MAX_CURRENT_ MAX_CURRENT_ MAX_CURRENT_ MAX_CURRENT_mA
A Mild Extra Mild mA <150mA
MAX_CURRENT_
mA <=250mA
mA >250mA mA >800mA >1000mA
Aroma
Mild MAX_CURRENT_
<=250mA
MAX_CURRENT_ MAX_CURRENT_ MAX_CURRENT_mA
of the B mA <250mA
MAX_CURRENT_
mA <=350mA
mA >350mA mA >800mA >1000mA
grinded Medium Medium

product
Strong MAX_CURRENT_
<=350mA
MAX_CURRENT_ MAX_CURRENT_ MAX_CURRENT_mA
C mA <350mA
MAX_CURRENT_
mA <=500mA
mA >500mA mA >800mA >1000mA
Strong Extra Strong
Important:
For perfect operation, machine adjustment should take place in the area of the fields highlighted in green (A,
B, C). When the type or brand of coffee is changed, there may be variations in the size of the beans and their
stickiness or roasting level. This leads to variations in power consumption (mA), with resulting excessive or
insufficient doses (until the necessary adjustments have been made to compensate for this change).
Caution: In the case of excessive dosage, powder may be expelled into the dreg drawer. This is not a fault,
but can occur during first usage or after repair.
3/8
3.5. Coffee grinder EP Models
1 2
3
The coffee grinder is driven by a direct current motor (1) using a worm screw helicoidal wheel transmission
(2). The worm screw (2) drives a plastic gear wheel (3), which turns the lower grinder (4) and the increment
pin (5)
3.6.1 Autodose system description
mA
Aroma 4/5
I0 + 200
Aroma 2/3
I0 + 100
Aroma 1
I0 + 55
I0
Auto-Zero
100≤ I0 ≤300
I0 = current when the brew unit is moving without load, i.e. without coffee. It occurs, for example, during the
rinsing phase of coffee spout.
DOSE ADJUSTMENT
Grinder Min Grind- Max Grind-
5 levels Curret target
Time er Time er Time
Aroma1
Extra Mild T1 3s 8,1s I0 + 55mA
Aroma2 Mild
Aroma
of the T2 3,5s 9s I0 + 100mA
grinded Aroma3 Medium
product
Aroma4 Strong
T3 4s 10s I0 + 200mA
Aroma5 Extra Strong
This table shows, depending Aroma set, the grinding time and the current consumption of the coffee grinder
with medium grinding (500±60μm) and using coffee of test.
4/8
3.6.2. Coffee lack detection and coffee grinder blocked

When the coffee grinder is working, the software monitors the current consumption. If the current value is
very low, the machine concludes that coffee is missing; if the current value is very high, the machine concludes
that the coffee grinder is blocked; instead, if the current value is in the middle, the machine concludes that all
is ok and it goes on to do the product.
Because the current consumption of grinder changes depending on the situations (motor new or old, cold or
hot, coffee blends, etc.), these current targets are not static, but dynamic.
3.7. Coffee cycle
Main switch ON START STOP
Time
Coffee grinder
Time
(Dosage)
Heating
approx.
45 sec.
Pump
Pump operation (flow
meter pulses) in
accordance with the
amount of product
selected.
Brewing unit gear *
motor
Status Heating Ready Coffee cycle
Notes: * Only with Pre-brewing
Status
Microswitch OFF ON
(gear motor)
Coffee cycle
1. The coffee grinder starts the grinding process (controlled by Time);
2. The gear motor (brewing unit) moves to the brewing position;
3. Preliminary dispensing phase (short pump activity, short pause);
3.1. Solenoid valve opening (For products: Cappuccino and Frothed Milk);
3.2. Dispensing Milk (For products: Cappuccino and Frothed Milk);
3.3. Solenoid valve closing (For products: Cappuccino and Frothed Milk);
4. Coffee dispensing (the pump operation period is defined by the amount of product dispensed);
5. The gear motor moves to its home position (the dregs are expelled automatically);
Note: For the product cafè au lait, the dispensing of the milk takes place after that of coffee.
5/8
MINUTO 04 OPERATING LOGIC

4.4. Milk Carafe
3.8. Milk Carafe (OTC version)

1
1) Steam input

1)Steam inlet
2) Cappuccinatore
2)Bring the cappuccino maker into dispensing
3 3)Milk tank
position
3)Milk tank
The milk is heated by the

steam and taken towards the
Steam emulsion chamber where it
is mixed with air and trans-
formed into foam
The milk is heated by the
steam and taken towards
Steam the emulsion chamber
Thewith
where it is mixed steam passes through the
air and transformed into
pipe creating a sucking effect
foam that pulls the milk upwards
The steam passes
through the pipe creating
a sucking effect that pulls
the milk upwards
3.9. Water level detection (water tank)
“Water low” message (water reserve)
Function:
Water tank The water level is monitored by a capacitative sensor, located one third of the
way up the water tank wall.
If the electronics assembly detects, by means ofPage
the sensor,
04/ 10 that the amount
of water in the tank has dropped below the above mentioned level, a water
Sensor reserve remains available for the dispensing process underway (this will
cover 200 flow meter pulses).
The product dispensing process will then come to an end.
If a dispensing cycle ends after the sensor has been triggered (in the reserve)
200 puls. then the display “Water low” continues to be displayed during the following
dispensing cycle.
6/8
3.10. Water filter HD models

Function:
• Reduced limescale deposits which take longer to form.
• Improved water quality.
• Improved taste due to the ideal water hardness.
Life span / descaling performance:

• - 10 ° dH
• 60 litres
• 2 months
To ensure the operation of the machine in its life cycle, the water
Bypass is channeled through a bypass to 3 stages (A, B, C) depending on
the degree of hardness. See small picture.
3.11. Descaling request HD models
Flow meter pulses
“Descaling” – message with water filter inserted
The water hardness is set on the basis of the regional

water hardness analysis
Filter (1, 2, 3, 4).
on
Filter off:
If the function is turned off the software monitors the
flow meter pulses, recording one pulse each turn.
Filter Filter on:

off
If the function is turned on the electronics assembly
monitors the flow meter pulses, recording one pulse
every two turns.
“Change water filter” message

Number of pulses The electronics assembly uses the flow meter impulses
to keep track of the amount of water which has flowed
360° through; after the specified amount (set in accordance
1 rev with the water hardness level), the “Replace filter”
message appears.
7/8
Descaling cycle frequency with brita filter (HD models)

Hardness Water hardness Without water filter With water filter
1 Soft (up to 7°dH) 240 litres (480,000 pulses) 480 litres (960,000 pulses)
2 Medium (7° - 14°dH) 120 litres (240,000 pulses) 240 litres (480,000 pulses)
3 Hard (15° - 21°dH) 60 litres (120,000 pulses) 120 litres (240,000 pulses)
4 Very hard (over 21°dH) 30 litres (60,000 pulses) 60 litres (120,000 pulses)
The default water hardness level is 4. Each litre of water corresponds to approximately 1925 pulses.
3.12. AquaClean water filter EP models

The AquaClean filter is designed to reduce limescale deposits in the coffee machine and provide filtered water to
preserve the aroma and flavor of each cup of coffee. By using a series of 8 AquaClean filters, there is no need to
descale the machine for 5000 cups (It depends both on the type of coffee used, rinsing and cleaning programs).
We recommend installing the water filter AquaClean the first use of the ma-
chine to the maximum before using 5 L of water. The machine display will indicate
when the filter needs to be replaced. The maximum limit is equivalent to 110 L of water.
The conditions related to the filter work environment (water, therefore, an active environment for bacteria
and microorganisms), require the replacement with a minimum frequency (we suggest 3 months from the
activation to ensure the best performance). The filter starts’ working from the time is filled with water and
continues working even with the machine off. It cannot be deactivated manually, as it must end its life cycle.
At the filter activation the display shows the icon with the percentage of use:
- Initially 100% then decreasing.
When the autonomy of the current filter becomes less than 8 L of water the display
shows:
- The icon flashing slowly. It means 10%.
When the autonomy of the current filter becomes less than 2 L of water the display
shows
- The icon flashing quickly. It means 0%.
After a maximum of 110 L of water supplied the flashing light turn off and the
machine needs to be descaled.
The water tank of all Minuto EP models is designed to fit only with the AquaClean filter.
3.13. Descaling request EP models
Descaling cycle frequency with AQUACLEAN filter (EP models)

The first activation must take place before dispensing 5,00 L of products, otherwise the machine recognizes the water
hardness setting and calculates as in the table “Descaling cycle frequency with brita filter (HD models).
Percentual on display 10% Percentual on display
MAX Quantity wa-
Filter num- the icon flashes slowly. 0% the icon flashes qui-
Hardness ter, the icon turns
ber (encourage the consumer ckly. (tell the consumer
off. (replace filter)
to buy the filter) to change the filter)
From 1/8 to Replace filter (you
7/8 2,0 l of product can not turn off)
Indifferent 8,00 l of product remaining 110 l
remaining
8/8 Descaling
If after descaling or after the use of a filter this is not reactivated , the machine recognizes the water hardness setting and
calculates as in the table “Descaling cycle frequency with brita filter (HD models).
8/8
PHI 3100
CHAPTER 4
DIAGNOSTIC MODE
PHI 3100 04 DIAGNOSTIC MODE
4.1. Test Mode
Introduction
This document describes the Test Mode of the Philips 3100 (CMF,AMF & OTC) Coffee Machine. This appli-
cation is used to read out usage parameters and perform diagnostics test to identify the rootcause of the issue.
To enter Test Mode

The machine enters in Test mode by holding pressed together Z1 and Z6 buttons while switching on the ma-
chine by the main switch on the backside of the coffee appliance.
Once entered in Test Mode, the display shows the firmware version (Level 0).
Z1 Z4 Filename
Test Mode Philips 3100 20150423_Philips3100_TestMode_v01
Z2 Z7 Z5
1.1 Page 0 (FIRMWARE)
Z3 Z6
Verify the firmware version
Firmware version on the display.
The machine model is shown ( FOCUS, CLASS or TOP).
The Test Mode is organized into 6 different pages, the user can change the page by pressing the Z7 button.
The voltage of the main supply “230V”
The frequency of the main supply is shown (50 or 60 Hz)
Filename
For each page the coffee machine can execute different tests. Test Mode Philips 3100 20150423_Philips3100_TestMode_v01
Important Note: In all test mode the screens are green for HD Models and white for EP Models.
ERROR: If in machine model field is written “Unknow” and backlight
of display is Yellow, check the jumper in interface.
1.1 Page 0 (FIRMWARE) to verify: 1.1 Page 0 (FIRMWARE)
The firmware version is the same as the label on MicroCon troller
Verify the firmware version
- Firmware version on the display. Firmware version on the display.

The machine model is shown ( FOCUS, CLASS or TOP).
- The machine model ( FOCUS/CMF, CLASS/AMF or TOP/OTC).
The voltage of the main supply “230V”
The frequency of the main supply is shown (50 or 60 Hz)
- The voltage of the main supply
- The frequency of the main supply
ERROR: If in machine model field is written “Unknow” and backlight
ERROR: If in machine model field is written “Unknow”
of display is Yellow, checkand backlight
the jumper in interface. of display
ERROR: The firmware version is different from the label on
is Yellow, check the jumper in interface (OnlyThe for
firmwareHD
MicroController; models).
change
version is thethe CPU_POWER
same as the labelBoards !
on MicroCon troller
Press The
themachine
STAND_BY button
passes to the Page 1 (
Press the STAND_BY button
KEYBOARD )
The machine passes to the Page 1 (KEYBOARD)
ERROR: The page does not change; Check the

and interface
ERROR: board
The firmware version
the flat cable (JP21) andfromthe
is different flat cable
ERROR: The page does not change; Check the interface boa
the label
MicroController; change the CPU_POWER Boards !
on
rd
(JP21 Electrical diagram) Press the STAND_BY button

The machine passes to the Page 1 ( KEYBOARD )
ERROR: The page does not change; Check the interface boa rd
and the flat cable (JP21)
01 E. Urgese 23/04/2015 4/14
revNum Author Verified Approved SaveDate P/PP
01 E. Urgese 23/04/2015 4/14

1/8
PHI 3100 04 DIAGNOSTIC
Filename MODE
Filename
1.2 Page 1 (KEYBOARD): this test directs the correct operation of the keyboard. Filename
1.2 Page 1 (KEYBOARD)
Start condition
Start condition
Start condition
Start condition
Filename
Press buttons from 1 to 7 Press Press buttons from 1 to 7

Only when a button is pressed a O appears on thebuttons relat from ive 1 to 7
Only when a button is pressed a O appears 1.2 Pageon
Only
position
position the
when
1 of a
(KEYBOARD)
of relative
button
button
button
pressed. position the
is pressed
pressed.
a O
In the middle of display appears the name of the button
appears on
of
Press button
relat
buttons
ive
from 1 to 7
Start condition
pressed. In the
Only
pressed.
pressed.
middle
position
Pressing
whenof displayisappears
a button
of button
buttons on the
pressedthe
pressed.
a Oname
appearsof the
on the button
left the backlight color changes fr om
relat ive

to YELLOW. pressed.
Pressing
In the buttons
middle of ondisplay
the leftappears
the backlight
the name color
of thechanges
button fr om
GREEN to YELLOW.
GREENpressed.
Pressing button on the right the backlight color changes f rom
Pressing
Pressing buttonbuttonson theon the
right left
thethe backlightcolor
backlight colorchanges
changesf fr rom om
Pressing buttons on the left the backlight color GREEN
GREEN
When
changes
GREEN
a button
to YELLOW. from GREEN to YEL-
to RED.
to RED.
is pressed, also thethe backlight
Stand-Bycolorled (RED) tur n
When Pressing
a button button on the right
is pressed, also the Stand-By led changes
(RED) tur f rom n
LOW for HD Models, it remains white for EPON. ON.Models.
GREEN to RED.
When a button is pressed, also the Stand-By led (RED) tur n
Pressing button on the right the backlight colorNote: changes
Note:
the
Press button
ON.Press button Z7
from
Z7 asas the
GREEN
thelast
lastonce,
once,since
tomakes
sinceititmakes
RED change
change for
the test page.
test page.
HD Models, WHITE to RED for EP Models. Note: Note:
on
Note:If 22Press
If or more
or more
buttonbuttons
Z7 asare
buttons are pressed
thepressed
last once,the
the name
since
Press
name thatappears
itbuttons
makes
that appears
change
from 1 to 7
on display
Only when theatest
button
display could
page.isbe
could be wrong.a O appears on the relat
pressed
wrong. ive
When a button is pressed, also the Stand-By ledofon(RED)
position Note: If 2 or
button pressed. turn ON.
more
display could be wrong.
buttons are pressed the name that appears
Note: Press button Z7 as the last once, sincepressed.
it makes change the test page.
Pressing buttons on the left the backlight color changes fr om
Note: If 2 or more buttons are pressed the name that appears on display could be
GREEN to YELLOW.
Pressing button on the right the backlight color changes f rom
wrong. GREENERROR:
to RED.IfIf nothing
ERROR: nothing appears
appearson ondisplay;
display;check
checkthe theinterface
interface
When board
board
a button and the
and the flat
ERROR:isIf pressed,
flat cable
cable
also (JP21).
(JP21).
theonStand-By led (RED) tur n
ERROR: If nothing appears on display; check ON. ERROR: theand
board
If
check the wiring
interface
nothing appears
during
during the movement
thecable
the flat
wiring (JP1)
movement
(JP1) from
board
(JP21).
from the
display; check
the andboard
backlight
the backlight
the interface
interface board
the
the interface
remain
remain flat
gree
gree
and the
and the
nn
cable (JP21). ERROR:

ERROR: If during the movement the backlight remain gree
Note: display.
Press button
check
The
the Z7
name
name
as the
wiring
displayed
displayed
lastfrom
(JP1) once,the
is
is wrong;
wrong;
since it makesboard
interface
check
check the
the
change
position
position
and the
of
of
n
the test page.

display.
- If during the movement the backlight remain Ifgreen
Note: jumper2ERROR:
or more
• Jumper
The check
interface.
in interface.
buttons
on JP7
on
arethe
nameItItdisplayed
mustbe
must
JP7Itfor
for
bethe
pressed
Focus
Focus
iswiring
the sameof
same
the name
wrong;
machine
machine
check (JP1)
ofmachine
machine
that
model
model
from
model:
model:
appears
the position of
on displayjumpercouldinbe interface.
wrong. must be the same of machine model:
the interface board and the display (HD Models);• • Jumper • • Jumper
Jumper
on
on
onon
on
JP6
JP6
JP5JP6
JP5
for
for
forfor
for
Class
Class
Top
Top
machine
machine
Jumper on JP7 for Focus machine model
machine
machine
Class machine
model
model
model
modelmodel
-If during the movement on the riht the backlight remain • Jumper onwhite, checkmodel
JP5 for Top machine the
Press
Pressthe
wiring
the Z7 Z7button
button
(JP1) from the interface board and the displayThe (EP machine Models);
passes
passes to to the
thelevel
level22(( INPUTS
The machine passes to the level 2 ( INPUTS )
INPUTS ) ) Press the Z7 button
ERROR: The name displayed is wrong; check ERROR: the position

If nothing appears on ofdisplay;
jumper check the ininterface
interface.
It must be the same of machine model (Only HD Models):
board and the flat cable (JP21).
ERROR: If during the movement the backlight remain gree n
• Jumper on JP7 for Focus machine model check
display.
the wiring (JP1) from the interface board and the
• Jumper on JP6 for Class machine model ERROR: The name displayed is wrong; check the position of
jumper in interface. It must be the same of machine model:
• Jumper on JP5 for Top machine model • Jumper 01
01
01
on JP7 for E. Focus machine model
E. Urgese
Urgese
E. Urgese
23/04/2015
23/04/2015
23/04/2015
5/14
5/14
5/14
• Jumper on JP6 forAuthor
revNum Class machine model
Verified Approved SaveDate P/PP
Press the Z7 button
• revNum
Jumper Author
on JP5 for Top machine model Verified Approved SaveDate P/PP
Press the Z7 button

The machine passes to the level 2 ( INPUTS )
The machine passes to the level 2 (INPUTS)
Filename
01 E. Urgese 23/04/2015 5/14
1.3 Page 2 (INPUTS): This test directs the correct operation of the sensor.
1.3 Page 2 (INPUTS)
Start condition
Start condition
Insert a full W ater T ank

The indication H20 changes from “N” to “Y”.
NOTE: the switching from “N” to “Y” requires about 1-2 seconds.
Warning: if the Lever sensor is not connected to interface will appear a warn-
ing message, screen yellow for HD models and Red for EP models.
ERROR: The indication TANK-H2O doesn’t change; check the

capacitive sensor (fixing) and the wiring (JP23) 2/8
Insert the BrewUnit
The indications BU -P changes from “N” to “Y”.
NOTE: removing the BrewUnit the indication from “Y” to “ N”
Filename
1.3 Page 2 (INPUTS)
1.3 Page Test Mode Philips 3100 20150423_Philips3100_TestMode_v01
Start 2 (INPUTS)
condition
Start condition
Filename
PHI 3100 1.3 Page 2 (INPUTS) 04 DIAGNOSTIC MODE
Start condition
1.3Insert
Page 2 a(INPUTS)
full Water Tank
Insert a full W ater T ank
Start condition H20 changes from “N” to “Y”.
The indication
Insert
NOTE: the switching from “N” to “Y” requires a full1-2W ater
about T ank
seconds.
NOTE: the switching from “N” to “Y” requires about 1-2 seconds.Insert a full W ater T ank
capacitive sensor (fixing) and the wiring (JP23) Insert a full W ater T ank
capacitive sensor (fixing) and the wiring (JP23 Electrical diagram)
The indication
ERROR: The
NOTE:
capacitive
indication H20
the switching
sensor (fixing) and
changesdoesn’t
TANK-H2O
from
the“N”
from “N” to “Y”. check the
change;
to “Y”(JP23)
wiring requires about Insert1-2the BrewUnit
seconds.
The indications BU -P changes from “N” to “Y”.
Insert the BrewUnit
ERROR: The indication TANK-H2O doesn’t change;
requires about 2-3 seconds to switch. Insertcheck the
the BrewUnit
The indicationssensor
capacitive BU -P(fixing)
changesandfrom
the wiring
“N” to(JP23)
“Y”.
The indications BU-P changes from “N” to “Y”.
requires about 2-3 seconds to switch. Insert the BrewUnit
NOTE: removing the BrewUnit the indication from “Y” to “N” requires about 2-3
TheERROR:
capacitive
NOTE:
The indication
indications
removing
ERROR: Check the
TANK-H2O
BU -P changes
sensor
the(fixing)
BrewUnit
BU presence
fromdoesn’t
andthe
the
change; check the
“N” to “Y”.
wiring (JP23)
indication
Microswitch from “Y” to
and the “ N”
wiring
seconds to switch. requires
(JP16).about 2-3 seconds to switch.
Insert the BrewUnit
The indications BU -P changes from “N”Close to “Y”.thewiring
Door and Dreg Drawer
ERROR: Check
NOTE: the BU presence
removingDOOR Microswitch
the BrewUnit and the
changethe indication
“N” to “Y”from “Y” to “ N”
ERROR: Check the BU presence Microswitch and the wiring (JP16 Electrical di-
(JP16). The indication
requires about 2-3 seconds to switch.
from
agram). ERROR: Check the BU presence Microswitch and the wiring

(JP16). Close the Door and Dreg Drawer
The indication DOOR change from “N” to “Y”
Close the Door and Dreg Drawer Close the Door and Dreg Drawer
ERROR: Check the BU presence Microswitch and the wiring
The indication DOOR change from “N” to “Y”
(JP16).
ERROR: The indication DOOR does not change; check the
Microswitch for the door and the wiringClose (JP14). NOTE and
the Door : without
Dreg Drawer
The indication DOOR change from “N” to “Y” the Dreg
The DrawerDOOR
indication correctly inserted
change fromthe“N”DOOR
to “Y”indication cannot
change !
ERROR: The indication DOOR does not change; check Press thethe Z7 button
The machine passes to the Page 3 ( BU PAGE )
Microswitch for the door and the wiring (JP14). NOTE : without
ERROR:
the Dreg The indication
Drawer DOOR the
correctly inserted doesDOORnot change;
indication check thecannot
ERROR: The indication DOOR does not change; check the Microswitch for the
Microswitch
change ! for the door and the wiring (JP14). NOTE : without
the Dreg Drawer correctly inserted the DOORPress indication cannot
door and the wiring (JP14 Electrical diagram). NOTE: without the Dreg Drawer
change
ERROR:
The machine
! The indication DOOR does not change; check the
passes to the Page 3 ( BU PAGE )
the Z7 button
correctly inserted the DOOR indication cannot change !

Microswitch for the door and the wiring (JP14).
Thethemachine passes correctly
Dreg Drawer to the Page 3 ( the
inserted BUDOOR
Press NOTE
PAGEindication
)
the Z7 button
: without
cannot
Press the Z7 button
change !
Press the Z7 button
The machine passes to the Page 3 ( BU PAGE )
01 E. Urgese 23/04/2015 6/14
The machine passes to the Page 3 (BU PAGE)
Filename
Filename
Filename
01 E. Urgese Test
Test Mode
Mode Philips
Philips 3100
3100 23/04/2015 6/14
20150423_Philips3100_TestMode_v01
revNum01 E. Urgese
Author Test Mode Philips 3100 Approved
Verified
23/04/2015
SaveDate 6/14
P/PP
1.4 Page 3 (BU): This test directs the correct
1.4 01 operation
1.4 Page
Page 3
3 (BU)
(BU)
E. Urgeseof the Brew Unit 23/04/2015 6/14
1.4 revNum
Page 3 (BU) Author Verified Approved SaveDate P/PP
Start
Start condition
condition
Start condition BU
BU
BU
Start condition
Press the Z1 button to movePress

the
Press theBU
the Z1 to Work
Z1 button
button to
to move
move the
the BU
BU to
to Work
Work
Press the Z1 button to move the BU to Work
IMPORTANT NOTE: If the DREGDRAWER is not inserted or the DOOR is
IMPORTANT NOTE: If the DREGDRAWER is not inserted
IMPORTANT NOTE: If the DREGDRAWER is not inserted or the
IMPORTANT
DOOR NOTE: Ifthe
the DREGDRAWER
or the
is not inserted Iforthe
the
DOOR isis not
not closed
closed the BUBU test
test cannot
cannot be
be performed.
performed. If the se
se 2
2
not closed the BU test cannot be performed. If these 2 inputs are not in the right
DOOR
inputs
inputs
shown
is notnot
inputs are
are
and
closed
are not in
not
the BU position,
in the
the right
indisplay
the the right
test cannot be performed.
right position, aa warning
position,
turns to
warning message
message
a warning message
yellow..
If the will bese 2
will be
will be
shown and the display turns to yellow..
position, a warning message will be shown and the display turns to yellow for
shown and the display turns to yellow..
HD models or red for EP models.

When
When the
the BU
BU reaches
reaches the
the work
work position
position the
the indication
indication WORK
WORK
When the BU reaches
changes the work position the indication WORK BU
changes from
from “N”
“N” to
to “Y”,
“Y”, the
the number
number of
of the
the current
current is
is less
less than
than BU
When the BU reaches the work position the indication WORK changes from “N”
changes
200mA from “N”BU)
(without to “Y”,
or the number
300mA (with
200mA (without BU) or 300mA (with BU).
of the current is less
BU). than BU
to “Y”, the number of the current is less than 200mA (without BU) or 300mA
(with BU).
ERROR:
ERROR: The
The indication
indication WORK
WORK doesn’t
doesn’t change
change and
and remain
remain “N”,
“N”, the
the
ERROR:
display The indication WORK green
doesn’t red;
change and remain “N”, the BU
display backlight
backlight changes
changes from
from green to
to red; Check
Check the
the wo
wo rk
rk BU
display backlight
microswitch changes
(broken?), from
the BU green (blocked?)
motor to red; Check
andthe
thewo
wi rkring BU
microswitch (broken?), the BU motor (blocked?) and the wi ring
microswitch
(JP16). (broken?), the BU motor (blocked?) and the wi ring
(JP16).
(JP16). 3/8
ERROR: ( Without BU ) The absorbed current is more than 200mA,

When the BU reaches the work position the indication WORK
When thefrom
changes BU reaches the work position the
the indication WORK BU
changes from “N”
“N” to
to “Y”,
“Y”, the
the number
number of
of the current
current is
is less
less than
than BU
changes(without
200mA from “N”BU)
to “Y”,
or the number
300mA (with of the current is less
BU). than BU

ERROR:
ERROR: The
The indication
indication WORK
WORK doesn’t
doesn’t change
change and
and remain
remain “N”,
“N”, the
the
ERROR: backlight
display The indication WORKgreen
doesn’tred;
change and remain “N”, the BU
display backlight changes
changes from
from green to
to red; Check
Check the
the wo
wo rk
rk BU
ERROR: The indication WORK doesn’t change and remain “N”, the display back-
display backlight
microswitch changes
(broken?), the
the
from
BU
BU
green(blocked?)
motor
motor
to red; Check
(blocked?)
and
and
the
the
microswitch (broken?), the BU motor (blocked?) and the wi
microswitch (broken?), the
wo
wi
wi
rk
ring
ring
ring
BU
(JP16).
light changes from green (HD Models) or white (EP Models) to red; Check the
(JP16).
(JP16).
work microswitch (broken?), the BU motor (blocked?) and the wiring (JP16 Elec-
trical diagram).
ERROR:
ERROR: (( Without
Without BU
BU )) The
The absorbed
absorbed current
current is
is more
more than
than 200mA,
200mA,
ERROR:
the ( Without BU ) The absorbed current is more than 200mA, BU
the display
display backlight
backlight changes
changes from
from green
green to
to red;
red; check
check the
the BU
BU and
and BU
BU
the display backlight changes from green to red; check the BU and
ERROR: (Without BU) The absorbed current is more than 200mA, the display
the
the motor.
motor.
the motor.
backlight changes from green (HD Models) or white (EP Models) to red; check
the motor (missing greasy?).
ERROR:
ERROR: (( With
With BU
BU )The
)The absorbed
absorbed current
current is
is more
more than
than 300mA,
300mA, the
the
ERROR:
display ( With BU )The absorbed current is more than 300mA, the Filename
display backlight
backlight changes
changes from
from green
green to
to red;
red; check
check the
the BU
BU aa nd
nd the
the Filename
Filename
ERROR: (With BU) The absorbed current is more than 300mA, the display
display backlight changes from green toTest
motor
motor
motor
red;Mode
Test
checkPhilips
Test Mode
the BU3100
Mode Philips
a
Philips 3100
3100
nd the 20150423_Philips3100_TestMode_v01
the BU (dirty?) and motor (missing greasy?).
Press theWhen
Z3
01 buttonE.E.E.to
01the
01 BU reaches
movePress
Urgese
Urgese thethe
Press
Press the
the
the home position
Urgese
BU Z3
the Z3
to Home
Z3 button
button
button
indication
to
to move the
to move
move the BU
BU to
to
HOMEthe BU to
Home
Home
Home23/04/2015
23/04/2015
23/04/2015
7/14
7/14
7/14
When
When the
the BU
revNum BU reaches
reaches the
Authorhome
thethe
home position
position the indication
Verified
the indication HOME
HOME Approved SaveDate P/PP
revNum
changes Author Verified Approved SaveDateBU P/PP
revNumfrom
changes
changes from “N” to
from “N” to “Y”,
Author
to “Y”,
“N”BU) “Y”, the number
the number
number
of
of the
of the
current
theVerified
current is less
current is
is less
less
than
Approved
than
than SaveDateBU
BU P/PP
200mA (without or 300mA (with BU).
When the BU reaches the home position the indication HOME changes from
200mA
200mA (without
(without BU)
BU) or
or 300mA
300mA (with
(with BU).
BU).
“N” to “Y”, the number of the current is less than 200mA (without BU) or 300mA
(with BU).
ERROR: The
ERROR: The indication HOME doesn’t change
change and remain
remain “N”, the
the
ERROR: The indication
indication HOME doesn’t change and
HOME doesn’t and remain “N”,
“N”, the BU
ERROR: The indication HOME doesn’tdisplay
change
display (isand
display backlight
backlight
microswitch remain
backlight changes
changes from
changes
broken), thefrom “N”,
from green
green to
green
BU motor to theCheck
to red;
(is red; display
red; Check
Check
blocked)
the wo back-
the wo
wo
thethe
and
rk
rk
rk
wiring
BU
BU
microswitch
microswitch (is
(is broken),
broken), the
the BU
BU motor
motor (is
(is blocked)
blocked) and
and the
the wiring
wiring
light changes from green (HD Models) (JP16).
or white
(JP16).
(JP16). (EP Models) to red; Check the
work microswitch (broken?), the BU motor (blocked?) and the wiring (JP16
Electrical diagram).
ERROR:
ERROR: (( Without
Without BUBU ))) The
The absorbed current is higher than
ERROR:
200mA,(theWithout
display BU The absorbed
backlight absorbed current
current
changes from
is
is higher
green higher than
to red;than
ch eck BU
200mA, the display backlight changes from green to
to red;
red; ch eck the
the BU
BU
200mA, the display
BU and the motor.
BU
BU and
and the
the motor.
motor.
backlight
eck the
ERROR: (Without BU) The absorbed current is higher than 200mA, the display changes from green ch
the motor (missing greasy?).
ERROR:
ERROR: (( With BU )The absorbed current is higher than 300mA,
300mA, the
ERROR: ( With
With BU
BU
display backlight
)The
)The absorbed
changesabsorbed current
current
from green
is
is higher
to red; higher than
than
check the BU300mA,
a nd
the
the
the BU
display backlight changes from green to red; check the BU aa nd
nd the BU
BU
ERROR: (With BU)The absorbed current is higher than 300mA, the display
display
motor
motor
motor
backlight changes from green to red; check the BU the
the BU (dirty?) and the motor (missing greasy?).
Press the Z7 button Press

Press
Press
the
the Z7
Z7 button
button
The
The machine passes to the Page 4 ( EV -- PUMP )) the Z7 button
The machine
machine passes
passes to
to the
the Page
Page 4
4 (( EV PUMP
EV - PUMP )
The machine passes to the Page 4 (EV - PUMP)

Filename
1.5 Page 4 (EV - PUMP): This test directs the correct operation of the electro valve and pump:
1.5 Page 4 (EV - PUMP)
Start condition
Start condition 01
01 E.
E. Urgese 23/04/2015 8/14
01 E. Urgese
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23/04/2015 8/14
8/14
revNum
revNum Author
Author Verified
Verified Approved
Approved SaveDate
SaveDate P/PP
P/PP
Press the Z1 button to open the Electro Valve

IMPORTANT NOTE: If the DREGDRAWER is not inserted or the
DOOR is not closed the EV test cannot be performed. If th ese 2
inputs are not in the right position, a warning message will be
shown and the display turns to yellow.
4/8
It is possible to hear the “click” from Electro Valve. The indication
beside the EV1 changes from “OFF” to “ON”.
Start condition
Start condition
Press the Z1 button to openPress

thetheElectro
Z1 button Valve
to open the Electro Valve
Press the
IMPORTANT NOTE: If the DREGDRAWER Z1inserted
is not button or
to the
open the Electro Valve
IMPORTANT NOTE: If the DREGDRAWER IMPORTANT
DOOR
is not
DOOR is not NOTE:
closed theinserted
Ifthe EV test cannot or
DREGDRAWER the DOOR
beis performed.
not inserted
Ifor
ththe eseis 2
inputs is
arenot
notclosed
in thethe EVposition,
right test cannot be performed.
a warning messageIf th will ese
be 2
not closed the EV test cannot be performed.
inputs
shown are
andIfnotthese
theindisplay
the right2turns
inputs
position, are not
a warning
to yellow. in thewillright
message be
shown and the display turns to yellow.
position, a warning message will be shown and the display turns to yellow for
HD models or red for EP models.
It is possible to hear the “click” from Electro Valve. The indication
It is possible to hear the “click” from Electro
It
beside Valve.
is possible
the to hear
EV1 The
the
changes indication
“click”
from from
“OFF”Electro beside
Valve.
to “ON”. The the
indication
beside the EV1 changes from “OFF” to “ON”.
EV1 changes from “OFF” to “ON”. If the indication EV1 doesn’t change and
remain “OFF”, check the electro valve, replace it (with a one of stock) and if
doesn’t change again, check the cable (disconnected?) or replace the CPU board.
Press and Release theTheZ4 button
water to and
goes outPress
from switch
the pipe andon
Press and Release the Z4 button to switch on the pump (100 impulses)
Release the the pump
Z4 button
the indication to (100
switch
IMP shows impulses)
on the pump (100 impulses)
The water goes
increasing out from
numbers. the pipe and L/H
The indication the indication IMP
must be within theshows
range
increasing
10-18. numbers. The indication L/H must be within the range
The water goes out from Pannarello (CMF), cappuccinatore (AMF) or water
10-18.
spout (OTC) and the indication IMP (impulse) shows increasing numbers. The
indication L/H (liters for hour) must be within the range 10-18.
ERROR: The display backlight changes from green to red an d the
ERROR: The display backlight changesERROR: fromremains
impulseThe
impulse
green
display
from theremains
(HD
0; Ifbacklight
0; Iftowater
flowmeter
Models)
changes
water comes
comes out the
the CPU/POWER
or
frompipe:
out the green
pipe:
board
white
to red
check
check
(JP5).
thean
wi
thewat
If no wi
(EP d the
ring
ring
er Filename
Models) to red and the impulse remainscomes 0; If
from
comes
outwater
the flowmeter comes
to
the pipe: check
out the pipe:board
to the CPU/POWER
the outand
CPU/POWER
the pump
check(JP24).
the pump and
the
board pipe:
(JP5).
the wiring
Test Mode
the wiring
If nocheck
from
Philips
wat
from3100
er
th e pump
th e pump
the wiring from the flowmeter to the CPU/POWER

to the CPU/POWER board board
(JP24). (JP5 Electrical dia- Filename
gram). If no water comes out the pipe:ERROR
check the pump and the wiring from
: The L/H is zero or very low; the Electro Valve
the
does not
pump to the CPU/POWER board (JP24 open.Electrical
Check the wiringdiagram).
from the Electro Valve to the CPU/ POWER
board (JP3)
ERROR andL/H
: The theisElectro
zero orValve.
very low; the Electro Valve does not
open. Check the wiring from the Electro Valve to the CPU/ POWER
ERROR: The L/H value is zero or <10; the Electro Valve does not open. Check
board (JP3) and the Electro Valve.
the wiring from the Electro Valve to the CPU/POWER board (JP3 Electrical
diagram) and the Electro Valve
01 E. Urgese 23/04/2015 9/14
01 E.Author
Urgese Press the Z7 button 23/04/2015 9/14
revNum Verified Approved SaveDate P/PP
revNum Press the Z7 button
The machine passes to the level 5 (Heater-Grinder)
Author Verified Approved
Press the Z7 button
SaveDate P/PP
Filename
Filename
1.6 Page 5 (Heater-Grinder)

1.6 Page 5 (Heater-Grinder) HD Models:
1.6 Page This test directs the correct operation of the Boiler and the
5 (Heater-Grinder)
Grinder: Start condition
Start condition
Start condition
Press the Z4 button to switch

Press the on the grinder
Z4 button to switch on the grinder
Press the Z4 button to switch on the grinder
The grinder rotates and in the indication GRINDER the number
increasing up toup
increasing 40.toThe
40. other numbers
The other inside
numbers thethe
inside GRINDER
GRINDER box
box
are not
areimportant for this
for test.
The grinder rotates and in the indication GRINDER the number increasing up to
not important this test.
40. The other numbers inside the GRINDER box are not important for this test.
ERROR: The number

ERROR: remains
The number 0 or 0the
remains grinder
or the does
grinder notnot
does runrun , the
, the
ERROR: if the numbers remains display
0 ordisplay
the backlight
grinder
backlight changes does
changes
fromfromnot torun,or
green
green to red;
red; the
check
check thethe
Hadisplay
Ha ll sensor
ll sensor
board
of theofGrinder,
the Grinder, the Grinder,
the the wiring from
t thehe Hall sensor
backlight changes from green (forboard
HD
boardboardmodels)
to thetoCPU/POWER
the Grinder,
or
the CPU/POWER white
boardboard
wiring
(for
(JP2)(JP2)
andand EPfrom
thethe models)
wiring
wiring
Hall
from
from
sensor
t t hered;
to he
check the operation of the Grinder or the wiring from the Grinder to the CPU/
Grinder
Grinder to thetoCPU/POWER
the CPU/POWER board
board (JP8)(JP8)
POWER board (JP8 Electrical diagram)

Check the temperature
The number shows the heater temperatureCheck
. the temperature
The number shows the heater temperature .
5/8
01 E. Urgese 23/04/2015 10/14
01 E. Urgese 23/04/2015 10/14
ERROR: The number remains 0 or the grinder does not run , the
display backlight changes from green to red; check the Ha ll sensor
board of the Grinder, the Grinder, the wiring from t he Hall sensor
board to the CPU/POWER board (JP2) and the wiring from t he
Grinder to the CPU/POWER board (JP8)

The number shows the heater temperature .
The number shows the heater temperature.
ERROR: In the indication HEATER appears “ SHORT ”, the NTC

temperature-sensor is shorted, the display backlight change s from
green to red; check the wiring from the NTC temperature -sensor to
ERROR: In the indication HEATER appearsboard
the CPU/POWER “SHORT”,
(JP13). the NTC temperature-sen-
sor is shorted, the display backlight changes from green for to red.
ERROR: In the indication HEATER appears “ OPEN ”, the NTC

ERROR: In the indication HEATER appears “OPEN”,
temperature-sensor is detached orthe NTC
broken, temperature-sen-
the display back light
changes from green to red; check the wiring from the NTC
sor is detached or broken, the display backlight
temperature-sensor changes
to the CPU/POWER from
boardgreen
(JP13). to red; check
the wiring from the NTC temperature-sensor to the CPU/POWER board (JP13 Filename
Filename
Test Mode
Mode Philips
Philips 3100
3100
Electrical diagram). Test
Press the Z1 button to Press

switch on the Heater
the Z1 button to switch on the Heater
The
The absorbed
absorbed current
current (( Amperometer
Amperometer onon the
the main
main supply)
supply) is
is OK,
OK, the
the
indication HEATER changes from “OFF” to “ON”
indication HEATER changes from “OFF” to “ON” and theand the
01
temperature E. Urgese 23/04/2015 11/14
The absorbed current ( Amperometer
revNum
onstarts
temperature theincreasing.
starts main supply) is
increasing.
Author
OK, the indication
Verified Approved SaveDate P/PP
HEATER changes from “OFF” to “ON” and the temperature starts increasing.
If
If temperature
temperature is
is over
over 100°C,
100°C, the
the backlight
backlight change
change from
from GREEN
GREEN to
to
YELLOW. This
This is
is aa ALERT
ALERT message
message toto avoid
avoid heating
heating the
the HEATER
HEATER
If temperature is over 100°C, the backlight
YELLOW.
element
element over
change
over dangerous
from GREEN to YELLOW.
dangerous temperature.
temperature.
This is a ALERT message to avoid heating the HEATER element over dangerous
temperature.
ERROR:
ERROR: the
the absorbed
absorbed current
current is
is KO
KO or
or the
the temperature
temperature doe
doe ss not
not
ERROR: the absorbed current isincrease;
KO orcheck
increase;
board
thethe
check temperature
the wiring
wiring from
from the doesto
the heater
heater tonot
the increase;
the CPU/POW
CPU/POW check
ER
ER
board (JP19)
(JP19) and
and the
the wiring
wiring of
of the
the NTC
NTC temperature-sen
temperature-sen sor
sor (JP13).
(JP13).
the wiring from the boiler to the CPU/POWER board (JP19 Electrical diagram),
the wiring of the NTC temperature-sensor (JP13 Electrical diagram) and its
correctly operation.
1.6 Page 5 (Heater-Grinder) EP Models
Start condition
Press the Z4 button to switch on the grinder.

increasing up to 5000 (5seconds test). The other numbers inside the
GRINDER box are not important for this test.
ERROR: The number remains 0 or the grinder does not run, the
display backlight changes from white to red; check the Grinder and
the wiring from the Grinder to the CPU/POWER board (JP8 Electrical diagram)

The number shows the heater temperature.
01 E. 6/8
01 E. Urgese
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23/04/2015 12/14
12/14
revNum
revNum Author
Author Verified
Verified Approved
Approved SaveDate
SaveDate P/PP
P/PP
ERROR: In the indication HEATER appears “SHORT”, the NTC tempera-

ture-sensor is shorted, the display backlight changes from white to red; check
the wiring from the NTC temperature-sensor to the CPU/POWER board (JP13
ERROR: In the indication HEATER appears “OPEN”, the NTC temperature-sen-

sor is detached or broken, the display backlight changes from white to red; check
the wiring from the NTC temperature-sensor to the CPU/POWER board (JP13
Press the Z1 button to switch on the Heater

The absorbed current (Amperometer on the main supply) is OK, the indication
HEATER changes from “OFF” to “ON” and the temperature starts increasing.
If temperature is over 100°C, the backlight change from WHITE to RED. This is a
ALERT message to avoid heating the HEATER element over dangerous tempera-
ture.
ERROR: the absorbed current is KO or the temperature does not increase; check
the wiring from the heater to the CPU/POWER board (JP19) and the wiring of
the NTC temperature-sensor (JP13 Electrical diagram).
Press the Z5 button for 3sec to reset a parameter of the Grinder (Only for EP models)
The aging parameter of the grinder is setted to his initial value a screen with
the text “RESET GRINDER PARAMETERS” is showed for 3sec.
ERROR: The display doesn’t change FileName
20150423_Philips3100_SteamOut_v01.doc
Steam-Out Philips 3100
5.2. Steam Out
FileName
Not mandatory, but if necessary, before executing the steam out procedure, descale the machine taking care
20150423_Philips3100_SteamOut_v01.doc
to remouve the Aquaclean filter from the appliance (EP Steam-Out
models).Philips 3100
In case the filter on the machine is active (or it’s in the machine) provide the consumer with a new one.
Introduction
Introduction This document describes the Steam-Out procedure; the appli
Introduction cation is used in order to empty the heater.
This document describes the Steam-Out procedure; the application is used in order to empty the heater.
This document describes the Steam-Out procedure; the appli cation is used in order to empty the heater.
1 Steam Out
1 Steam Out
The machine enters in
1 mode Steam-Out
Steam Out mode by holding pressed to gether:
The machine enters in •Steam-Out
the ESPRESSO
by
LUNGO
holding pressed
button and
together:
The machine enters in Steam-Out modethe MENUpressed
by holding button
to while switching on the machine.
gether:
• the ESPRESSO LUNGO button • and the MENU
the ESPRESSO LUNGO button
buttonwhile
and the switching
MENU button on
whilethe machine.
switching on the machine.
Once entered the Steam Out mode the display shows the “STEAM
OUT” indication.Once entered
Buttons canthe
beSteam Out mode the display shows the “STEAM
released
OUT” indication. Buttons can be released
Once entered the Steam Out mode the display shows the “STEAM OUT” indica-
tion. Buttons can be released
IMPORTANT NOTE: to execute the Steam-out

IMPORTANT procedure
NOTE: to execute theprocedure
the Steam-out Ntc sensor
the Ntc must
IMPORTANT NOTE: to execute
sensor must workthe Steam-out
correctly; if someprocedure
errors occursthe Ntcduring t
on Ntc he
work correctly; if sensor
some must
errors occurs
work on
correctly;
steam-out, Ntc during
theifprocedure
some errors the
can’t occurs steam-out,
continueon
andNtc during
an error the proce-
me t ssageheis
dure can’t continue and an the
steam-out, error message
shown on the
procedure iscontinue
shown and
display.
can’t on the display.
an error me ssage is
shown on the display.
Check the wiring of the NTC temperature-sensor (JP13 Electrical diagram) and
its correctly operation.
IMPORTANT NOTE: to execute the Steam-Out procedure the
DREGDRAWER must be in place and the DOOR must be closed. 7/8
If these 2 conditions are not respected a warning message is shown
IMPORTANT NOTE: to execute
on the the
display and theSteam-Out
Steam-Out isprocedure
interrupted. the
DREGDRAWER must be in place and the DOOR must be closed.
If these 2 conditions are not respected a warning message is shown
sensor must work correctly; if some errors occurs on Ntc during t he
steam-out, the procedure can’t continue and an error me ssage is
shown on the display.
IMPORTANT NOTE: to execute the Steam-Out procedure the
PHI 3100 DREGDRAWER
IMPORTANT NOTE: musttobeexecute
in placethe
and the DOORprocedure
Steam-Out must be closed.
the 04 DIAGNOSTIC MODE
If these 2 conditions
DREGDRAWER areinnot
must be respected
place and thea DOOR
warning message
must be closed. is shown
on the display
If these and the
2 conditions areSteam-Out is interrupted.
not respected a warning message is shown
IMPORTANT
and theNOTE:
IMPORTANT
onNOTE: to execute
the display thetoSteam-Out
execute
Steam-Out the Steam-Out procedure the
procedure the DREGDRAWER
is interrupted.
DREGDRAWER must be in place and the DOOR must be closed.
must be in place andIfthe
theseDOOR must
2 conditions be respected
are not closed. aIfwarning
these message
2 conditions are not
is shown
respected a warning message is shown
on the display and theon the display
Steam-Out and the Steam-Out is inter-
is interrupted.
rupted. The machine starts the Steam Out and the display change t he
backlight (yellow)
The machine startsand
the appears theand
Steam Out indication “ON”.change t
the display he
The machineWhile
startsthe
backlightthe Steam
Steam
(yellow) Out
andOut
runs and theindication
the Electro
appears the display
valve is change
opened
“ON”. an the backlight
d water (yellow
for HD Models or White for EP Models) and appears the indication
comes
While out
the the
The
SteamWater/Steam
machine
Out starts
runs thepipe.
the Steam
Electro Out and
valve isthe display
opened change
an “ON”.
he While
dt water
comes out backlight
the (yellow) and
Water/Steam appears the indication “ON”.
pipe.
the Steam Out runs the Electro
While valve
the Steam Out is
runsopened and
the Electro water
valve comes
is opened an out the Water/
d water
Steam pipe. comes out the Water/Steam pipe.
When the Steam Out is complete the message “COMPLETE” is

shown
When the Steam on Steam
WhenOut
the the
is Display.The Electro
Out is complete
complete the valves
the
message automatically
message clo is
“COMPLETE”
“COMPLETE” isses and the
shown on the
machine
shown oncan
thebe switched
Display.The off.
When the Steam Out is complete the message “COMPLETE” is and the
Electro valves automatically clo ses
Display.The Electro valves
machine can automatically
be switched
shown off.
on the Display.Thecloses and the machine can
Electro valves automatically clo be switched
ses and the
off. machine can be switched off.
01 E. Urgese 23/04/2015 2/4

01 01 E. UrgeseE. Urgese 23/04/2015
23/04/2015 2/4
2/4
revNum Author Verified Approved SaveDate Pagina/pagine
8/8
PHI 3100
CHAPTER 5

ESPRESSO PHILIPS
SERVICE CENTER
PHI 3100 05 ESPRESSO PHILIPS SERVICE CENTER
5.1. Espresso Philips Service Center (EPSC)

The EPSC is a Service tool developed to upload the SW on the machine and run the diagnostic mode.
It can be downloaded from the following link: https://www.epsc.philips.com/ServiceCenterPortal/
The application can be used only in combination with the Saeco Programming Device:
Cod. 996530009845 “KIT PROGRAMMER SERKIT SSC2”.
It can be ordered as Spare part and includes the programmer + connection cables.
All details related to the registration and operation are explained in the enclosed Quick start guide
(QSG).
Espresso Philips Service Center– Quick Start Guide

Press the icon to view the document
To open the attached document is necessary to save the service manual on your PC.
The main Diagnostic Parameters description is available on the GDA_114331.
You can find it both in AYS or by using the below link.
Main Parameters description & standardization in the EPSC diagnostic tool.
Press the icon to view the document
To open the attached document is necessary to save the service manual on your PC.
1/1
PHI 3100
CHAPTER 6

MACHINE REPAIR FLOW
Repair
PHI 3100 Flow 06 MACHINE REPAIR FLOW
6.1. Repair Flow
Proces stap Saeco no. Action

Intake 1 Visual inspection (transport damage) take care for pictures
2 Check Type/serialnumber
Log all available accessory
Diagnosis 3 Check product for consumer complaint (NFF contact consumer)
4 Opening machine
Run Diagnostic to get error codes and relevant set statistics (Saeco Service Center SSC)
5 Visual inspection check for loosen parts, leaking etc..
6 Operational tests
Repair 7 Repairing the faults encountered
Checking any modifications (view Symptom Cure, new software, etc.)
8 Refer Annex tabs per family
9 Service activities in accordance with the operating schedule
Check/Replace Waterfilter (the small filter, not the Britta filter)
Check/Replace Water tank lip seal
Check/Replace Boiler pin O‐ring
Clean/align Coffee grinder (Vacuum cleaner / brush)
Descale the water Circuit
Check/Replace Hot water/steam valve
10 Internal check / cleaning
Check/Clean/Grease Brewing unit
11 Operational test while the appliance is open
Check Hoses, attachments and Oetiker clamps
Check Pump for operation & noise
Check Gear motor for operation & noise
Check for leakage
12 Assembly
13 Final inspection test
Steam out before shipping out, if temperature is below 0° to prevent any demaged due to
frozen water.
14 No need for those families Minuto family (all platform); Incanto family new; Pico Baristo;
Gran Baristo; Intelia V2; Philips 2000‐2100; Incanto Executive; Moltio family (all
platform). Please also check for GDA_113455
Provide precise IRIS code, according dedicated code table for Coffee products. The
15 location code from the part you have worked on MUST be completed always with the part
reference from exploded view !
Inspection
visual Do cabinet parts fit well together
Check for damages
Power check Will the set switch on
Accesoires Do the accessories match with the intake
Consumer complaint Check the product for the consumer complaint
Coffee Basic Functional test
Dispense Make 2 * coffee. Are both amounts equal
Make e 2 cups at the same time. Are the volumes equal
Noise Is the sound normal
Crema Blow on the coffee. Does the crema come back together
Is the crema colour correct (Hazelnut)
Temperature Is the coffee temperature within spec
Grinder Is the grinder noise normal
Steam
Steam Does the steam work
Hot Water Does the hot water work
Milk (if applicable)
Cappuchino Does the cappuccinatore produce good froth
Leakage
Leakage 14 Did the product leak during the testing 1/2
15 Draining the circuit (in winter)
Cleaning Clean water reservoir, bean reservoir, brew chamber and conveyor
Grinder Is the grinder noise normal
Steam
Steam Does the steam work
Hot Water Does the hot water work
PHI
Milk 3100 (if applicable) 06 MACHINE REPAIR FLOW
Cappuchino Does the cappuccinatore produce good froth
Leakage
Leakage 14 Did the product leak during the testing
15 Draining the circuit (in winter)
Cleaning Clean water reservoir, bean reservoir, brew chamber and conveyor
16 Clean and dry brew unit, coffee bin and drip tray.
Lubricating the brewing unit with suitable grease
External cleaning
Safety check
Earth leakage, Isolation test, resistor of earth wire grounding, as requested in certain
country's (VDE, ISO)
visueel Check the mains cord for damages
Packing
18 Packing
Check completeness (accessories) according income log
19 Neatly pack the product
Documentation NFF letter
Descaling instruction with changed procedure (S/C)
Other instructions according S/C
Repair report Is there an answer to ALL consumer questions/complaints (see complaint)
add set statistic and give, if needed clear instruction towards consumer
Is it indicated which documents are added
Are there tips how to prevent issues
2/2
PHI 3100
CHAPTER 7
DISASSEMBLY
PHI 3100 08 DISASSEMBLY
7.1. Outer shell
Change the fin for

the AquaClean filter
For EP Models For HD Models
Remove the water tank, coffee

container cover, drip tray, dreg
drawer, brewing unit.
Coffee dispenser
Remove the dispenser Unscrew the screws indi- Remove the dispenser Remove the cover
cover leveraging the cated
grooves
Upper cover
For EP Models For EP Models

For HD Models For HD Models
Unscrew the screws shown, raise the top cover and remove the water circuit connections.
Note: before remove the electrical connections.

For HD Models UP TO S/N.TW901645704031 see SDA_112764. For HD models from S/N.TW901645704032
and EP models the position of water level sensor has been moved to avoid its oxidation (not inserted the rubber
cover).
1/7
7.2. Coffee grinder
Raise the coffee grinder and remove the connections. When reassembling the coffee
grinder, make sure the spring is
repositioned correctly (see pho-
to).
The new machines have a coffee grinder with the screw to prevent
the disassembly of the upper coffee grinder support (see photo).
7.3. Grinder blades
Caution in the new coffee grinder with the screw, Unscrew this last,
before disassembly of the upper coffee grinder support.
A
To extract the top support of the appliance, press on the grinding

adjustment spindle (A) and turn the support anticlockwise until it
unhooks.
Turn the grinder blades anticlockwise out of the support.
Turn the grinder blades clockwise out of the support. The bayonet
connections can be accessed from the rear.
2/7
For a standard adjustment, both markings must be aligned.

7.4. Coffee grinder adjustment
+
- -
+
For HD Models UP TO S/N.TW901645704031 the grinding For HD Models from S/N.TW901645704032
adjustment can be set by the user (only with the coffee grinder and for EP models the grinding adjustment
in operation) by pressing and turning (only by one click at a can be set by the user pressing and turning
time) the insert inside the coffee bean hopper with the aid of the grinder adjustment knob
the wrench supplied.
Adjustment by a service center
C
A E
+ D
- B
To adjust grinding further, the engineer can work directly on the coffee grinder by pressing and turning the ring nut
(C) shown. (clockwise + to increase the particle size of the coffee and anticlockwise - to decrease it).
If there are any remains of coffee powder between the two grinding blades it is recommended to tighten by max.
two marks at a time.
Lastly, move the arrow (A) on the adjustment knob to the center of the adjustment dots on the cover (B) for HD
Models UP TO S/N.TW901645704031, instead for HD models from S/N.TW901645704032 and for EP models
ascertain that the center line of the “PRESS” (D) is in correspondence of the fin (E).
7.5. Carafe connection and hot/steam water dispenser (OTC)
Slide out the fork as Loosen the screws When reassembling the assembly to be careful to
illustrated holding the carafe correctly position the spring.
connection
3/7
7.6. Hot water dispenser (AMF-CMF)
Removes the covers shown unscrew the screws shown
7.7. Central plate
unscrew the screws shown
Lift up the center plate
7.8. Pin boiler
Loosen the screws as illustrated and remove the boiler pin (A).
4/7
7.9. Gear motor
Loosen the screws as illustrated and remove the gear motor

cover.
E The following are located inside the compartment protected

by the casing:
- Electric motor (A) with gears (B) and (C) for transmission
and timing of the dispenser.
A - Brewing unit present microswitch (E).
B
D - Microswitch (D) detecting brewing unit home and work
positions.
- Remove the gear (C) that meshes with the motor transmis-
C sion shaft.
- Remove the large gear (B).
- Remove the motor (A), complete with transmission shaft.
B
Replace the gear (B), making sure that the imprint of the ar-
row is aligned with the opening containing the pin (P).
H When replacing the motor and the transmission shaft, make

sure the guide runners (L) are in the right position.
L Grease the shaft thoroughly and evenly.
7.10. Pump
C
A B
D A
D B A
B
Disconnect the water circuit connections (A) and electrical
Unhook the pump from the supports. connections (B), loosen the safety valve (C) and slide the
pump off the brackets (D). 5/7
7.11. Flow-meter
Lift the flow meter out of the

casing assembly and remove
the electrical and water circuit
connections.
7.12. Boiler
1 2 1. Unscrew the screw shown at

unthread the support boiler
2. Unscrew the screw shown and

remove the electrical and water
circuit connections.
7.13. CPU board
Loosen the screws slide the

card off the support and
disconnect the electrical
connections.
7.14. Programming access for SSC (Saeco Service Center)
Loosen the screw for remove the

cover.
7.15. KYB interface and display
1 2
Remove the cover. Remove the front panel

membrane
3 4
Loosen the screws for remove Disconnect the electrical

the cover. connections. 6/7
For HD models move the jumper, on the

KYB interface, depending on the machine:
CMF-AMF-OTC.
For EP models the position of the jumper
is irrelevant.
7.16. Fitting and removing Oetiker clamps
1) Boiler connection.
2) Other connections.
Use a suitable pair of pliers to remove the clamp Tighten the clamp as illustrated.
(as illustrated).
7/7

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Coffee Machine PHILIPS 3100

Super automatic espresso coffee machine 02

CMF AMF OTC

TYPE 12NC DESCRIPTION TYPE 12NC DESCRIPTION

HISTORY OF CHANGES TO THE SERVICE MANUAL

Rev.03 Rev04 New layout

Published by Saeco International Group Subject to modification EN 4219 400 00031

Housing material Thermoplastic material

Size (w x h x d) 215mm x 330mm x 429 mm

Power Cord length 120 cm

Cup size Up to 152 mm

Water tank 1.8 litres - Removable type

EP models: Acquaclean filter 12NC-421944050461 (CA6902/00); HD models: Brita filter 12NC-

Coffee bean hopper capacity 250 g

Coffee grounds drawer capacity 15

Milk carafe capacity 0,5 l (OTC Version)

Energy Efficiency Label A

Energy saving mode consumption < 1 Wh

Pump pressure 15 bar

Boiler Stainless steel type

Safety devices Thermal fuse

Nominal voltage - Power rating –

Power supply and output: 240 V~ 50 Hz 1850 W - 230 V~ 50/60 Hz 1850 W

for coffee, hot water and steam dispensing

Gear motor: 2 rotation directions; power supply 24VC

Heating time: Approx. 45 sec.

Grinding time: Approx. 8-10 sec.

Table of contents Page Table of contents Page

1. Introduction 3.8. Milk Carafe (OTC version) 6

1.1. New Portfolio coding Principles Full Automatic

CP0654/01 421941311461 Dip tray EP3360/00

CP0649/01 421941311341 Dip tray EP3362/00

CP0650/01 421941311331 Dip tray EP3363/00

CP0151/01 421944034471 Drip tray cover ALL MODELS

HD8826- HD8831 -EP3510-

CP0229/01 421944052401 Brew group ALL MODELS

EP3510- EP3550 - EP3551-

1.3. Specific tools and equipment

As well as the standard equipment, the following is required:

1.4. Maintenance Products

12NC Code Material Description

1.5. Safety warnings

1.6. Water circuit diagram

Hot water /steam

From this point circuit

From this point circuit

1.7. Electrical diagram

1.8. Service POLICY grid as used for coffee machine

1.9. External machine parts

23 27 Cappuccino brew button (OTC HD

28 Hot water button (EP3550-3558)

1.10. Error codes

11 Boiler temperature sensor open circuit

1.11. Brew Unit mainteinance: Where to grease.

Piston slide guides

1.12. Position of the Brew Unit

1.13. Internal machine parts

Without beans n=50% t3 and t4 = this measurement is performed at the end of

1) Steam input