Coffee Ordering System: Bean Brews & Custom Creations
TABLE OF CONTENTS
OUTLINE PAGES
1 BACKGROUND OF THE STUDY 3
SIGNIFICANCES OF THE STUDY 4
3 RELATED LITERATURE AND STUDIES 6
4 SOFTWARE DEVELOPMENT
4.1 Flowchart 8
4.2 Block Diagram 10
5 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
5.1. Summary 11
5.2. Conclusion 11
5.3. Recommendations 12
6 REFERENCES 14
7 DOCUMENTATIONS 15
BACKGROUND OF THE STUDY
In the modern age, technology has significantly transformed the way businesses
operate, enhancing efficiency and customer satisfaction. One area that has seen substantial
technological advancements is the food and beverage industry, particularly in ordering
systems. With the increasing demand for convenience and speed, automated ordering systems
have become essential for businesses such as coffee shops. This study focuses on developing
a program for a coffee ordering system that aims to streamline the ordering process, minimize
errors, and improve the overall customer experience.
Traditional methods of ordering coffee in a shop often involve manual input by
baristas, which can lead to errors, long waiting times, and inefficient service. Customers may
experience dissatisfaction due to incorrect orders or extended wait times during busy periods.
There is a need for an automated solution that allows customers to place their orders
accurately and swiftly, reducing the burden on baristas and enhancing operational efficiency.
The main goal of this study is to develop a user-friendly coffee ordering system. The
system will allow customers to view the available coffee menu and prices, select and
customize their coffee orders according to their preferences, receive an accurate summary of
their order, including total cost and selected customizations, and confirm their order for
processing.
The implementation of an automated coffee ordering system is expected to bring
several benefits. First, it will improve the customer experience by allowing them to easily
view the menu, customize their orders, and receive a clear summary, leading to greater
satisfaction. Second, automation will reduce the likelihood of human error in order taking and
ensure that orders are processed accurately. Third, the system can handle multiple orders
simultaneously, reducing wait times and allowing baristas to focus on preparation and
customer service. Finally, the system can collect data on customer preferences and order
patterns, which can be used to tailor offerings and improve service.
The proposed coffee ordering system is designed using Python and incorporates
several key functions. The `display_menu()` function displays the available coffee options
and their prices. The `display_customizations()` function lists the available customizations
and their prices. The `select_coffee()` function allows customers to choose a coffee from the
menu. The `customize_coffee()` function enables customers to add customizations to their
selected coffee. The `display_order_summary()` function provides a summary of the order,
including the selected coffee, customizations, and total price. The `main()` function initiates
the coffee ordering process and handles user interactions.
This study aims to develop a robust coffee ordering system that enhances the
customer experience and improves the efficiency of coffee shop operations. By leveraging
technology, the system addresses common challenges in traditional ordering methods and
provides a seamless, automated solution for both customers and baristas. The implementation
of this system has the potential to significantly benefit coffee shops by increasing accuracy,
reducing wait times, and enabling better service delivery.
SIGNIFICANCE OF THE STUDY
The significance of this study lies in its potential to revolutionize the coffee shop
experience for both customers and operators by leveraging technological advancements. As
the demand for convenience and efficiency continues to rise, the implementation of an
automated coffee ordering system becomes increasingly relevant. This study addresses
several key aspects that underscore the importance and potential impact of such a system.
Entrepreneurs: The system highlights the critical role of entrepreneurs in revolutionizing the
coffee shop industry through the adoption of automated ordering systems. By integrating
these technologies, entrepreneurs can significantly enhance operational efficiency, reduce
costs, and elevate customer satisfaction. This proactive embrace of automation allows them to
stay competitive
Community: This system benefits the community by enhancing their coffee shop experience
with efficient, automated ordering systems. By adopting these systems, coffee shops can
provide quicker, more accurate service, meeting the community’s demand for convenience.
Additionally, the systems foster greater customer engagement and satisfaction. As local
coffee shops align their services with community preferences and technological trends, they
not only improve service efficiency but also strengthen community ties, making these shops
more integral and beloved parts of the community.
Environment: This system will benefit the environment by reducing the paper waste
associated with traditional coffee ordering methods and optimizing energy usage through
streamlined processes. By minimizing their environmental impact, coffee shops can appeal to
eco-conscious consumers and enhance their sustainability efforts.
RELATED LITERATURE AND STUDIES
Author/s, title of research, readings, or articles, What the literature says…
and year published (APA Format)
Arroyo, J. C. T. (2020). Analysis and design of In recent years, businesses have
enterprise resource planning system for a coffee shop. increasingly automated processes to
International Journal of Advanced Trends in Computer boost efficiency and customer
Science and Engineering. satisfaction. However, Koffie Pauze, a
coffee shop in Davao City,
Philippines, has not kept pace with this
trend, leading to lower productivity
https://doi.org/10.30534/ijatcse/2020/74932020. and competitiveness. This paper
proposes a software development
project to implement an ERP system at
Koffie Pauze. The system aims to
automate POS, kitchen operations,
loyalty programs, and
employee/customer management. It
also introduces a self-service kiosk and
mobile app for faster customer service.
Using the V-Model, the project plans
to address these challenges and
enhance the shop's operational
effectiveness and customer experience.
Ferrater-Gimena, J. A. O., Sayson, Y. C., & Sy, M. V. This study explores inventory
U. (2023). Inventory Management Analysis of a management as a crucial method for
HomeGrown Coffee Shop Using the System Dynamics optimizing the flow of goods within
Approach. Journal of Namibian Studies: History Politics organizations, aiming to maximize
Culture, 34, 384-399. benefits while minimizing costs and
ensuring business sustainability. It
focuses on the system dynamics
modeling specific to inventory
https://namibianstudies.com/index.php/JNS/article/ management in home-grown coffee
view/1715 shops. The study conducted accurate
analyses of sourcing, storing, and
selling both raw materials and finished
goods to enable informed inventory
decisions. It addresses persistent
inventory mismanagement issues
through simulation software and
quantitative methodologies like Stella,
emphasizing achieving optimal stock
levels and costs to enhance customer
satisfaction and business profitability.
Irwan, I., & Zen, M. (2023). Implementation of Food This article discusses the necessity for
Ordering Application System Design in a Coffee Shop businesses to innovate in service
Using the Multilevel Feedback Queue Algorithm. management to attract customers,
Jurnal Info Sains: Informatika dan Sains, 13(03), 895- emphasizing the appeal of fast service.
902. To expedite food serving and prevent
kitchen backlog, a queuing or
scheduling system is proposed. The
Staggered Feedback Queue algorithm,
https://ejournal.seaninstitute.or.id/index.php/InfoSains/ originally for CPU scheduling in
article/view/3531 operating systems, is adapted here for
food order management in an Android-
based app. This implementation aims
to streamline the ordering process and
optimize chef workload by prioritizing
and managing food orders efficiently.
This analysis explores how factors
Rezeki, S. R. I., Dharmawan, D., Saksono, L., & such as pricing value, habit, and
Ekasari, S. (2023). Analysis of the Influence of Digital facilitating conditions impact users'
Information Quality, Technology Performance ongoing intention to use mobile apps.
Expectancy, Technology Effort Expectancy, Price It employed a single cross-sectional
Value and Social Influence on Intention to Use Coffee design with judgmental sampling of
Shop Mobile Application. Jurnal Informasi dan 100 mobile app users. Findings from
Teknologi, 171-176. multiple linear regression analyses
indicate that ongoing app usage is
positively influenced by price-value
and habit, while other factors like
https://www.jidt.org/jidt/article/view/434 information quality, performance
expectancy, effort expectancy, social
influence, trust, and facilitating
conditions showed no
significant impact.
This research explores marketing
Rezeki, Syailendra Reza Irwansyah, et al. "Analysis of strategies aimed at increasing hotel
The Influence of Promotion Through Digital occupancy. Using qualitative methods
Marketing and Effectiveness of Marketing and a case study approach, the study
Communication on Customer Decisions in Hospitality conducted in-depth interviews to
Industry." Jurnal Informasi dan Teknologi (2024): 1-6. gather insights. It found that
collaborative efforts between the
hotel's public relations and marketing
teams were crucial in implementing
https://www.jidt.org/jidt/article/view/521 effective communication strategies.
These included using distributors for
product promotion (push strategy),
employing advertising and promotions
to attract customers (pull strategy), and
enhancing the hotel's reputation
through public relations (profile
strategy). The study suggests further
quantitative research to assess the
effectiveness of these strategies in
boosting sales and occupancy.
SOFTWARE DEVELOPMENT
4.1. Flowchart
Start
Display Welcome Message
Main
Menu
Order Exit
Coffee Selection
Display
Coffee Menu
Validating Coffee
Selected
Display Coffee Details
Customize Coffee
Display Customization
Menu
Validating
Customization
Coffee and Customization Price
Display Order Summary
Confirm
Order
Order Confirmed
End
Figure 1. Flowchart that represents the user journey through
the Coffee Ordering System.
4.2. Block Diagram
User Interface
Command Line (CLI) or Graphical
(GUI)
Application Logic
Coffee Menu
Display
Customizations
Selection
Order Processing
Data Management
Coffee Menu
Customizations
Order
External Services
Payment Gateway
Figure 2. Block diagram that represents the user journey
through the Coffee Ordering System.
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
5.1. Summary
This system explores the transformative impact of technology on the coffee shop industry by
developing a Python-based automated coffee ordering system. Traditional manual methods
often lead to errors, long wait times, and customer dissatisfaction. To address these issues, the
study introduces a system designed to streamline the ordering process, minimize errors, and
enhance customer experience. The system features a user-friendly interface that allows
customers to view the coffee menu, select and customize their orders, and receive a clear
summary of their selections before confirming their purchase. Key functions include
displaying the menu and customization options, enabling personalized coffee selection, and
providing an order summary. The automation reduces the risk of human error, shortens wait
times, and frees baristas to focus on preparation and customer service. The system also
gathers data on customer preferences, enabling coffee shops to tailor their offerings and
improve service. The study highlights the potential benefits for entrepreneurs in adopting
such systems to boost operational efficiency and customer satisfaction. It also underscores the
positive impact on community engagement and environmental sustainability by reducing
paper waste and optimizing energy usage. Overall, the automated coffee ordering system
presents a significant advancement in modernizing coffee shop operations and enhancing the
overall customer experience.
5.2. Conclusion
The system underscores the significant potential of integrating technology into the
coffee shop industry through the development of an automated coffee ordering system using
Python. Traditional manual ordering processes often lead to inefficiencies, including errors,
extended wait times, and customer dissatisfaction. By automating these processes, the newly
developed system addresses these challenges, offering a streamlined and user-friendly
approach to ordering coffee. The system’s intuitive interface allows customers to effortlessly
navigate the menu, customize their drinks, and confirm their orders with a clear, accurate
summary, thus enhancing the overall customer experience. The automation not only reduces
the likelihood of human error but also significantly cuts down on wait times, allowing
baristas to dedicate more time to preparation and direct customer interaction. Additionally,
the system's capacity to collect and analyze data on customer preferences offers valuable
insights for coffee shops, enabling them to tailor their services and improve operational
efficiency.
For entrepreneurs, the adoption of such automated systems represents an opportunity
to stay competitive in a market increasingly driven by convenience and speed. By embracing
automation, coffee shops can enhance their service delivery, increase customer satisfaction,
and foster stronger community connections. Moreover, the system supports environmental
sustainability by reducing paper waste and optimizing energy usage, appealing to the growing
segment of eco-conscious consumers.
Overall, this program highlights the transformative benefits of automated coffee
ordering systems. By improving operational efficiency and customer satisfaction, and
contributing positively to environmental goals, such systems pave the way for a more
modern, efficient, and customer-centric coffee shop experience. The successful
implementation of this system serves as a compelling model for the future of the food and
beverage industry, emphasizing the value of technological innovation in meeting
contemporary consumer demands.
5.2. Recommendation
Based on the conclusions of the system on implementing a coffee ordering system, the
following recommendations are made to optimize its impact and effectiveness in the systems
operations:
1. Implement Comprehensive Training Programs: Coffee shop owners should prioritize
comprehensive training programs for staff to ensure proficiency in using the
automated ordering system. Training should cover system functionalities,
troubleshooting, and customer interaction management. This will empower staff to
assist customers confidently, resolve technical issues promptly, and maintain high
service standards.
2. Regular System Updates and Maintenance: Establish a regular schedule for updating
and maintaining the automated ordering system. This includes software updates for
enhanced functionality, security patches to protect customer data, and hardware
maintenance to ensure smooth operation. Proactive maintenance will minimize
downtime, improve system reliability, and ensure uninterrupted service delivery.
3. Gather and Act on Customer Feedback: Actively seek feedback from customers about
their experience with the automated ordering system. Utilize surveys, reviews, and
direct interactions to gather insights on usability, customization options, and order
accuracy. Analyzing feedback will identify areas for improvement and enable coffee
shops to enhance the system's design and functionality, ultimately increasing customer
satisfaction and loyalty.
By implementing these recommendations, coffee shops can leverage the benefits of
automated ordering systems effectively. Enhancing staff readiness, maintaining system
reliability, and responding to customer feedback will collectively improve operational
efficiency and deliver a superior customer experience. These proactive steps not only support
technological integration but also position coffee shops as leaders in modernizing service
delivery within the competitive food and beverage industry.
REFERENCES
Arroyo, J. C. T. (2020). Analysis and design of enterprise resource planning system for a
coffee shop. International Journal of Advanced Trends in Computer Science and
Engineering, 9(3), 2972–2980. https://doi.org/10.30534/ijatcse/2020/74932020
Cintya, C., & Siahaan, R. (2020, September 30). Implementation of the Client-Server System
for Ordering Food and Beverages with the Android Platform Using the Waterfall
Method (Case Study: Maxx Coffee Prima Ap Kualanamu Store).
https://idss.iocspublisher.org/index.php/jidss/article/view/13
Effendi, D., & Rismaya, M. I. (2020). Design and development of coffee production
Information System to support coffee production productivity in Farmers Group. IOP
Conference Series. Materials Science and Engineering, 879(1), 012058.
https://doi.org/10.1088/1757-899x/879/1/012058
Fajri, T. I., & Najmi, M. (2024, May 26). ANALYSIS OF “JUANG TECH” ONLINE
ORDERING APPLICATION USING QR CODE IN COFFEE SHOP IN BIREUEN
REGENCY, ACEH.
https://www.bajangjournal.com/index.php/JIRK/article/view/7741
Ferrater-Gimena, J. A. O., Sayson, Y. C., & Sy, M. V. U. (2023). Inventory Management
Analysis of a HomeGrown Coffee Shop Using the System Dynamics Approach.
Journal of Namibian Studies: History Politics Culture, 34, 384-399.
https://namibianstudies.com/index.php/JNS/article/view/1715
Irwan, I., & Zen, M. (2023). Implementation of Food Ordering Application System Design in
a Coffee Shop Using the Multilevel Feedback Queue Algorithm. Jurnal Info Sains:
Informatika dan Sains, 13(03), 895-902.
https://ejournal.seaninstitute.or.id/index.php/InfoSains/article/view/3531
Laumal, F. E., Wabang, J. A., Suharto, R. S. B., Plaimo, P. E., & Ndoloe, L. A. (2019).
Development of Web-based Coffee Management Information System to support the
Management of Regional Superior Products. Journal of Physics. Conference Series.
https://doi.org/10.1088/1742-6596/1424/1/012008
Lei, H., & Guo, Y. (2022). Research on interface design style of coffee ordering mini
programs based on Kansei engineering. In Communications in computer and
information science (pp. 492–503). https://doi.org/10.1007/978-3-031-06391-6_61
Rezeki, S. R. I., Dharmawan, D., Saksono, L., & Ekasari, S. (2023). Analysis of the Influence
of Digital Information Quality, Technology Performance Expectancy, Technology
Effort Expectancy, Price Value and Social Influence on Intention to Use Coffee Shop
Mobile Application. Jurnal Informasi dan Teknologi, 171-176.
https://www.jidt.org/jidt/article/view/434
Rezeki, Syailendra Reza Irwansyah, et al. "Analysis of The Influence of Promotion Through
Digital Marketing and Effectiveness of Marketing Communication on Customer
Decisions in Hospitality Industry." Jurnal Informasi dan Teknologi (2024): 1-6.
https://www.jidt.org/jidt/article/view/521
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