Process Manager
bonprix Sp. z o.o.About the company
Łódź
Łódź, Łódź
valid for 24 days
to 25 august 2024
contract of employment
full-time
specialist (mid / regular)
full office work, hybrid work
remote recruitment
Specializations:
Project Management
Technologies we use
Operating system
Your responsibilities
You will develop and implement international process management standards,
optimize procedures, and validate business cases to improve customer satisfaction as
well as in-house and service provider quality.
You will establish process control, define KPIs, and integrate the 'voice of the
customer'.
You will improve the customer journey by aligning and changing international process
standards while managing to keep a balance between process, costs and impact on
customers.
CCM is transitioning to an international line organization. You will work in an
international project setting with colleagues from France, Germany, Italy and Poland.
If you like flat hierarchies and an international environment, you've come to the right
place. We are in the middle of a transformation process that you can help shape.
Our requirements
You have successfully completed a study or an apprenticeship with a commercial
focus.
You are proficient in process management, optimization methods, and are familiar
with customer care processes.
Furthermore you have a good understanding of KPIs and interdependencies.
Also you are skilled in root cause analysis and deriving improvement options.
Your have a minimum B2-level English proficiency.
Very good project management skills.
You have an entrepreneurial mindset, holistic thinking and you are a solution-focused
team player with a focus on quality.
You are well experienced and enjoy working in an intercultural team setup.
You thrive to work in a high-paced, sometimes stressful, and changing environment.
And you have a strong customer/user focus.
What we offer
Work in an international company.
Stable employment under an employment contract.
Private medical care package.
Sports card at an attractive price.
Life insurance on preferential conditions.
Seniority awards.
7. Summary
Personal details
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I identify as
male
First name
Rafał
Title
-
Last name
Frydrych
Phone
+48508580046
E-Mail address
rafalfry@gmail.com
Address
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Street and House number
Sąsiedzka 22/2
Country
Poland
Zip code
93-330
City
Łódź
Details of your application
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Possible start date
1. Oktober 2024
Your motivation
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1. Why do you fit with us? And why does the job suit you?
I have extensive experience working with IT processes such as knowledge management,
incident management, major incident management, request management, and change
management. In my work, I focus not only on the process itself but also consider the broader
perspective of building the entire service. I believe that my dedication, knowledge, and
experience, along with my focus on working with clients, would have a positive impact on
your company.
2. At bonprix, we have a desire for success. What would you like to contribute to our
success?
A company's success relies on teamwork, a strong work culture, mutual understanding, and
openness to improvements and enhancements.
3. We are solution-oriented and pragmatic. How have you demonstrated your ability to
implement solutions last time?
In my last role, I implemented a knowledge management process in ServiceNow by creating
a structured knowledge base with automated content approvals and a streamlined
categorization system. This improved content accuracy and accessibility, resulting in a 40%
increase in user engagement. I also established regular audits to ensure the knowledge base
remained relevant and up-to-date, demonstrating a practical approach to optimizing IT
processes.
File upload
edit
CV-Rafał-Frydrych-2024-compressed.pdf
Review for further positions
We would also like to consider your application for other vacancies within the bonprix
Handelsgesellschaft mbH and its European affiliated subsidiaries (“bonprix group”). We need
your consent for this. With your consent, you give us permission to forward the application
documents you have already submitted to us or made available to us online to persons
responsible in other departments within the bonprix group. Even in this case, only those
persons at the bonprix group who need your data for the proper course of our application
process will have access to it. However, in the context of system maintenance and servicing,
persons familiar with maintenance and servicing may also gain knowledge of your data. If
you agree to this, please check the appropriate box. Your data will be stored for 6 months.
You can revoke your consent at any time without giving reasons. All you need to do is send
an email to personal@bonprix.net. Withdrawing your consent does not invalidate the data
processing carried out on the basis of your consent up to the time of withdrawal.
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