RESUME
Name: ALSON ALBERT PEREIRA
CARREER OBJECTIVES
To pursue a growth-oriented career from a progressive company that provides scope to apply
my knowledge and skills that would help me contribute my best to the organization.
To continuously learn and grow under a dynamic organization.
To Accept challenges and exploit scopes for innovation and in the process improve me as a
person to take responsibilities and contribute in fruitful manner.
My desire is to be a part of company where quality is standard.
EDUCATIONAL QUALIFICATION
Year of University / Boards
Institution Percentage
Passing Exam Passed
2013 ST. GONSALO GARCIA
(BCOM- UNIVERSITY OF MUMBAI COLLEGE OF ARTS AND 65.33%
ACCOUNTS COMMERCE
AND
FINANCE)
ST. JOSEPH JUNIOR
2010 MAHARASHTRA STATE
COLLEGE OF ARTS AND 55.33%
(H.S.C) BOARD
COMMERCE
2008 MAHARASHTRA STATE HOLY CROSS CONVENT
72.15%
(S.S.C) BOARD SCHOOL
Computer Skills
Diploma in Page Maker, Corel draw and Photoshop
Diploma in Fundamental Windows, MS-Office, Internet and Tally
Certified in Maharashtra State Certificate in Information and Technology (MS-CIT)
Certified in Visual Basics for Application (VBA) – Beginner level
Worked on SAP
KEY SKILLS & ABILITIES:
Good Team Player.
Time Management.
Willing to take responsibility.
Ability to work under pressure.
Improve the process by sharing the ideas with team members.
Willing to build a long-term relationship with the customer.
Handles in the best interest of both customer and company.
Has intimate knowledge of the customer needs.
WORK EXPERIENCE
Currently Working with Continuum Managed Solution Pvt. Ltd (From May 2020)
Department / Designation: - Service Level Management – Customer Service Associate
(Acting SME).
o Responsible for managing, controlling, and leading all operations activities to deliver
optimal operational performance and quality in accordance with the area business
strategy and agreed customer service level agreement.
o Management of the flow on inbound and outbound calls, chats, Emails, and triage
within the stipulated SLAs.
o Handling Team queries, their attendance and keeping record of their performance.
o Stakeholder Management: Handling their queries, partner escalations and providing
the solution to their issues.
o Designing of dashboard for monthly analysis on volume and performance of the team
members.
o Conducting training for the new joiners and maintaining the trackers.
o Process Development: Identifying the areas for the process improvement and updating
the SOPs.
o Working on CI tools and conducting huddles for team updates.
Worked with DAMCO INDIA PVT. LTD (2019 – 2020, 15 months)
Department / Designation: - Customer service Agent (for Client Walmart India) - Supply
Chain Management.
o Responsible for managing, controlling, and leading all SCM operations activities on
pan India basis for Walmart, to deliver optimal operations performance in accordance
with the area business strategy and agreed customer service level agreement.
o Designing of dashboard for monthly analysis on volume and performance across all
the regions and planning future strategies accordingly.
o Management of the flow of goods which includes the movement and storage of raw
materials, work-in-process inventory, and finished goods from point of origin to point
of consumption.
o Stakeholder Management: Liaising and negotiating with multiple stakeholders both
internal & external across the business scope.
o Vendor Management: Responsible for training and onboarding of vendors, monitoring
vendor KPI and rating them as per their performance.
o Working on CI tools, RCPS and conducting daily huddle for team updates.
o Upselling Maersk products to vendors as per their needs and requirement to carry out
efficient movement and storage of goods.
o To provide logistics solutions to customers as per their requirement at the lowest
possible cost.
Worked with John & Sons Service Centre (2016 – 2018, 2.5 years)
Department / Designation: - Finance and Accounting – Accountant
Process Details: Manage all accounting transactions.
handle monthly, quarterly, and annual closings; ensure timely bank payments
Reconcile accounts payable and receivable, audit financial transactions and documents,
manage balance sheets and profit/loss statements, reinforce financial data confidentiality, and
conduct database backups when necessary.
Worked with INFOSYS BPO PVT. LTD (2013 – 2016, 3 years)
Department / Designation: - Finance and Accounting – Assistant Accountant for the client
Springer Nature
Process Details: Worked in Various accounting sub processes like
o Global Sales Reporting (MS Excel and Power point),
o Accounts Receivables and Payables (SAP),
o General Ledger (SAP),
o Collections (SAP and Outlook)
o Process Development: Identifying the areas for the process improvement and updating
the SOPs.
o Worked for the Process Development team on VBA projects and have successfully
completed multiple projects.
Achievements
Certified in Project Communic Care – British Council
Infosys BPO Certified Lean – Six Sigma Yellow Belt
Certified in Time Management Course – Howard University Washington
Rewarded for managing the sales reporting process well and achieved the client satisfaction –
Infosys
Personal Information
Date of Birth : 24th April 1993
Gender : Male
Marital Status : Married
Hobbies : Playing indoor Games, Playing Musical Instruments, Interested in
learning new computer applications.
Languages Known : English, Hindi, and Marathi
Contact Details
Address : Sarthak,Khivani,Nandakhal
PO- Agashi, Tal- Vasai,
Virar (W), Mumbai,
Maharashtra, India.
Pin 401 301.
Mobile : +91 8421277741
E-mail : alson.pereira@gmail.com
Declaration:
I hereby declare that all above furnished information is true and correct to the best of my
Knowledge and belief.
Date:10/01/2022
Sign:
Alson Pereira
