Troubleshooting Guides Integrated (700-3 BASE) Series

TROUBLESHOOTING GUIDES
This section of the manual contains:
• The Error Code Table and the Error Code Troubleshooting Guide.
• The General Troubleshooting Guide, which covers all problems that a 700-3 Series Base unit may experience.
• The Membrane Switch/Ribbon Cable Test Procedures, used to determine if a control panel assembly is defective.

HOW TO USE THE ERROR CODE TROUBLESHOOTING GUIDE

Error Codes indicate problems registered by specific components. If error codes are registered, they will appear
before temperature readings while in Diagnostic Mode.
NOTE: If Error Codes appear with a flashing “SERVICE” annunciator prior to initiating Diagnostic Mode, the unit
experienced excessive compressor run condition that may or may not be associated with the Error Codes displayed.
To initiate Diagnostic Mode, press and hold either COLDER key, then press the UNIT ON/OFF key, then release
both keys. Now, check to see if Error Codes are present, being sure to toggle through all error and temperature
readings by pressing either COLDER key or either WARMER key. (See Error Code Table Below)
If Error Codes appear during Diagnostic Mode, follow the Error Code Troubleshooting Guide on the following page.
The left column of the troubleshooting guide lists the error codes. The information in the right column explains what
tests to perform and/or what action to take to correct the error.
NOTE: If error codes are observed in diagnostic mode, a non-flashing SERVICE annunciator will appear on the
LCD when Diagnostic Mode ends, indicating error codes are still stored. Error Codes must be cleared from the elec-
tronic control memory manually. To clear the non-flashing SERVICE annunciator and the error codes, the problem
must be corrected and the unit must be ON. Then, press and hold the Door Ajar Alarm Bell ON/OFF key for 15 sec-
onds. The control will emit a short “beep” when the SERVICE annunciator and error codes are cleared.

Error Code Table

CODE INDICATION
05 Refrig. cabinet thermistor read open or shorted for 10+ seconds, or repeatedly read erratic temp’s
07 Freezer cabinet thermistor read open or shorted for 10+ seconds, or repeatedly read erratic temp’s
08 Freezer evaporator thermistor read open or shorted for 10+ seconds, or repeatedly read erratic temp’s
20 Defrost under-heat with no voltage feedback through Gray/White wire at defrost start
21 Defrost overheat
22 No voltage feedback through Gray/White wire at defrost start
23 Defrost overheat with no voltage feedback through Gray/White wire at defrost start
24 Defrost under-heat
30 Excessive Icemaker Water Valve Solenoid Activation (Exceeded 15 Seconds)
40 Excessive Freezer Compressor Run
50 Excessive Refrigerator Compressor Run (Model 700BCI) / Excessive Refrigerator Fan Run (Model700BR)

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 Integrated (700-3 BASE) Series Troubleshooting Guides
ERROR CODE TROUBLESHOOTING GUIDE

EC TEST / ACTION
05 A. If “EE” for refrigerator compartment was displayed and “SERVICE” flashing, check the following:
1. Thermistor electrical connections and continuity from thermistor to J5 on control board. Reconnect / repair.
2. Resistance of thermistor - 30,000 to 33,000 ohms at 32°F. Replace if defective.
B. If “EE” for refrigerator compartment was NOT displayed, problem is intermittent thermistor error:
1. Door not closing properly. Correct door closing problem.
2. Fan switch, light switch, wiring & electrical connections. Repair wiring / connections or replace switch.
3. Thermistor electrical connections and continuity from thermistor to J5 on control board. Reconnect / repair.
4. Resistance of thermistor - 30,000 to 33,000 ohms at 32°F. Replace if defective.
C. If “EC 05” and “SERVICE” were flashing before initiating diagnostic mode, unit also experienced excessive com-
pressor run condition that may or may not be associated with the “05” Error Code. See problem A in General
Troubleshooting Guide.

06 A. Initiate Diagnostic Mode. If “EE” is displayed for refrigerator evaporator thermistor, check the following:
1. Thermistor electrical connections and continuity from thermistor to J5 on control board. Reconnect / repair.
2. Resistance of thermistor - 30,000 to 33,000 ohms at 32°F. Replace if defective.
B. Initiate Diagnostic Mode. If “EE” is NOT displayed for refrigerator evaporator thermistor, problem is intermittent:
1. Door not closing properly. Correct door closing problem.
2. Fan switch, light switch, wiring & electrical connections. Repair wiring / connections or replace switch.
3. Thermistor electrical connections and continuity from thermistor to J5 on control board. Reconnect / repair.
4. Resistance of thermistor - 30,000 to 33,000 ohms at 32°F. Replace if defective.
C. If “EC 06” and “SERVICE” were flashing before initiating diagnostic mode, unit also experienced excessive com-
pressor run condition that may or may not be associated with the “06” Error Code. See problem A in General
Troubleshooting Guide.

07 A. If “EE” for freezer compartment was displayed and “SERVICE” flashing, check the following:
1. Thermistor electrical connections and continuity from thermistor to J5 on control board. Reconnect / repair.
2. Resistance of thermistor - 30,000 to 33,000 ohms at 32°F. Replace if defective.
B. If “EE” for freezer compartment was NOT displayed, problem is intermittent thermistor error or caused by over-heat-
ing (above 116°F), check the following:
1. Door not closing properly. Correct door closing problem.
2. Fan switch, light switch, wiring & electrical connections. Repair wiring / connections or replace switch.
3. Proper mounting and location of freezer compartment thermistor. Remount correctly.
4. Defrost terminator. Replace if defective.
5. Thermistor electrical connections and continuity from thermistor to J5 on control board. Reconnect / repair.
6. Resistance of thermistor -r 30,000 to 33,000 ohms at 32°F. Replace if defective.
C. If “EC 07” and “SERVICE” were flashing before initiating diagnostic mode, unit also experienced excessive com-
pressor run condition that may or may not be associated with the “07” Error Code. See problem A in General
Troubleshooting Guide.

08 A. Initiate Diagnostic Mode. If “EE” is displayed for freezer evaporator thermistor, check the following:
1. Thermistor electrical connections and continuity from thermistor to J5 on control board. Reconnect / repair.
2. Resistance of thermistor - 30,000 to 33,000 ohms at 32°F. Replace if defective.
B. Initiate Diagnostic Mode. If “EE” is NOT displayed for freezer evaporator thermistor, problem is intermittent thermis-
tor error or caused by over-heating (above 116°F), check the following:
1. Door not closing properly. Correct door closing problem.
2. Fan switch, light switch, wiring & electrical connections. Repair wiring / connections or replace switch.
3. Proper mounting and location of freezer evaporator thermistor. Remount correctly.
4. Proper operation of defrost terminator (Cut-in 30°F/Cut-out 70°F). Replace if defective.
5. Thermistor electrical connections and continuity from thermistor to J5 on control board. Reconnect / repair.
6. Resistance of thermistor - 30,000 to 33,000 ohms at 32°F. Replace if defective.
C. If “EC 08” and “SERVICE” were flashing before initiating diagnostic mode, unit also experienced excessive com-
pressor run condition that may or may not be associated with the “08” Error Code. See problem A in General
Troubleshooting Guide.

NOTE: After repairs, always clear Error Codes by pressing Bell ON/OFF key for 15 seconds.

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ERROR CODE TROUBLESHOOTING GUIDE

EC TEST / ACTION
20 A. With cold evap. (< 10°F), initiate Manual Defrost, then initiate Diagnostic Mode (press UNIT ON/OFF key every 20
seconds to keep in Diagnostic Mode) and observe evap. temp. If temp. exceeds 45°F and defrost lasts longer then
5 minutes, error code is false. Clear error code. If error code is not false:
1. Check continuity of Grey/White wire from defrost heater to J2-3 on control board. Reconnect / repair
Grey/White wire.
2. While in defrost, check for 115V AC at P2 on control board. If no voltage, replace board.
3. Check continuity of Blue wire from defrost terminator to P2 on control board. Reconnect / repair Blue wire.
4. Check resistance of defrost heater (see wire diagram for proper resistance). Replace heater if defective.
5. Check electrical connections and operation of defrost terminator (Cut-in 30°F/Cut-out 70°F). Reconnect /
repair or replace terminator.
6. Reference wiring diagram to identify components in same White wire circuit as defrost heater. Check all White
wire electrical connections and continuity from defrost heater to P4 on control board.

21 A. With cold evap. (< 10°F), initiate Manual Defrost, then initiate Diagnostic Mode (press UNIT ON/OFF key every 20
seconds to keep in Diagnostic Mode) and observe evap. temp. If temp. does not exceed 105°F, error code is false.
Clear error code. If error code is not false:
1. Check Blue wire connection at control board (P2). If connected to wrong pin, connect correctly.
2. Check Grey/White wire connection at control board (J2-3). if connected wrong or bad connection, reconnect /
repair.
3. Check for proper mounting & location of evap. thermistor, defrost heater & terminator. Remount correctly.
4. Check for electrical short of Blue wire to another circuit. Repair Blue wire &/or electrical connections.
5. Check operation of defrost terminator (Cut-in 30°F / Cut-out 70°F). Replace if defective.

22 A. With cold evap. (< 10°F), initiate Manual Defrost. If compressor starts 5 minutes (10 minutes in 700TF/I-2V) after
defrost is initiated, check Grey/White wire and continuity from defrost heater to J2-3 on control board. Reconnect /
repair Grey/White wire.

23 A. With cold evap. (< 10°F), initiate Manual Defrost. If compressor starts 5 minutes (10 minutes in 700TF/I-2V) after
defrost is initiated, check Grey/White wire connections and continuity from defrost heater to J2-3 on control board.
Reconnect / repair Grey/White wire.
B. Check for proper mounting and location of evap. thermistor, defrost heater & terminator. Remount correctly.
C. Check Blue wire connection at control board (P2). If connected to wrong pin, connect correctly.
D Check for electrical short of Blue wire to another circuit. Repair Blue wire &/or electrical connections.

24 A. With cold evap. (< 10°F), initiate Manual Defrost, then initiate Diagnostic Mode (press UNIT ON/OFF key every 20
seconds to keep in Diagnostic Mode) and observe evap. temp. If temp. exceeds 45°F, error code is false. Clear
error code. If error code is not false:
1. Check Blue wire connection at control board (P2). If connected to wrong pin, connect correctly.
2. Verify proper location of Grey/White wire at control board (J2-3). if connected wrong or bad connection, recon-
nect / repair.
3. Check for proper mounting & location of evap. thermistor, defrost heater & terminator. Remount correctly.

30 A. Check for jammed cube in icemaker.

B. Reference wiring diagram to identify components in same White wire circuit as water valve solenoid. Check all
White wire electrical connections and continuity from water valve solenoid to P4 on control board.

NOTE: After repairs, always clear Error Codes by pressing Bell ON/OFF key for 15 seconds.

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ERROR CODE TROUBLESHOOTING GUIDE

EC TEST / ACTION
40 A. If Error Code 07, 20, 21, 22, 23, or 24 is also displayed during Diagnostic Mode, see Test/Actions under that code.
B. Check for obstructions to freezer drawer closing, including drawer closer position. Remove obstruction/Trip drawer
closer forward.
C. Check cleanliness of condenser. Clean if needed.
D. Check for obstruction to condenser fan blade or loose fan blade. Remove obstruction/Tighten Blade.
E. With unit running, check for 115 V AC from compressor to condenser fan. Repair defective wiring or replace defec-
tive motor.
F. Check resistance of freezer compartment thermistor - 30,000 to 33,000 ohms at 32°F. Replace if defective.
G. Check evaporator fan blade position and for obstructions. Reposition if incorrect/Remove obstruction.
H. With unit running and light switches depressed:
1. Check for 115 V AC form J3-7 to light switches. Repair wiring/Replace defective switch.
2. Check for 115 V AC form J3-1 to evaporator fan motor. Repair wiring/Replace defective motor.
3. Check for 115 V AC form P1 to compressor. Repair wiring if defective.
I. Check sealed system for leaks, restrictions or inefficient compressor.

50 A. If Error Code 07, 20, 21, 22, 23, 24 or 40 is also displayed during Diagnostic Mode, see Test/Actions under that
code.
B. Check for obstructions to refrigerator drawer closing, including drawer closer position. Remove obstruction/Trip
drawer closer forward.
C. Check resistance of refrigerator compartment thermistor - 30,000 to 33,000 ohms at 32°F. Replace if defective.
D. Check refrigerator compartment fan blade position and for obstructions. Reposition if incorrect/Remove obstruction.
E. With unit running and light switches depressed:
1. Check for 115 V AC form J3-5 to evaporator fan motor. Repair wiring/Replace defective motor.
F. Check air baffle control operation (700BC/I-3 Only). Repair wiring/Replace if defective.
G. Check sealed system for leaks, restrictions or inefficient compressor.

NOTE: After repairs, always clear Error Codes by pressing Bell ON/OFF key for 15 seconds.

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HOW TO USE THE GENERAL TROUBLESHOOTING GUIDE

• The table on page 8-6 indicate how the General Trouble Shooting Guide is arranged.
• Identify the description of the problem that the unit is experiencing from the table.
• To the left of the problem description is a letter.
• Locate that letter in the left column of the General Troubleshooting Guide.
• The center column will identify the possible causes for the problem.
• The information in the right column explains the tests to perform and/or action to take to correct the problem.
• If the unit is experiencing temperature problems, refer to the instructions below before beginning troubleshooting.

For Temperature Problems

1. Begin troubleshooting by observing compartment set points.

2. If set-points are normal, initiate Diagnostic Mode by pressing and holding either COLDER key, then press UNIT
ON/OFF key, then release both keys.
NOTE: Diagnostic Mode will end twenty seconds after last key stroke.
3. When Diagnostic Mode is initiated, check to see if “Error Codes” are present, being sure to toggle through all
error codes and temperature readings by pressing either COLDER key, or either WARMER key. (See
Thermistor Location Code Tables below.)
4. If Error Codes are present, refer to Error Code Troubleshooting Guide on previous pages.
5. If no Error Codes, initiate Manual Component Activation Mode (which lasts for 5 minutes) by pressing and hold-
ing freezer COLDER and UNIT ON/OFF keys for 10 seconds, then observe evaporator temperatures.
6. After observing evaporator temperature as instructed above, take note of “Pointers” in first column of the trou-
bleshooting guide under problems “A” through “D”. The “Pointers” list what possible causes to check based on
evaporator temperature observed.
NOTE: If compartment and/or evaporator temperature history is needed to help diagnose problem, initiate
Temperature Log Recall Mode. Begin with unit ON and in Diagnostic Mode. While in Diagnostic Mode, toggle
through readings until desired thermistor temperature is displayed on LCD. Now, press UNIT ON/OFF key then
either WARMER key simultaneously. Toggle through indexes by pressing WARMER or COLDER key.

BC/I-3 Thermistor Code Table BR-3 Thermistor Code Table BF/I-3 Thermistor Code Table
THERMISTOR LOCATION CODE THERMISTOR LOCATION CODE THERMISTOR LOCATION CODE
Freezer Compartment F Refrigerator Compartment r Freezer Compartment F
Refrigerator Compartment r Evaporator E Evaporator E
Evaporator E

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GENERAL TROUBLESHOOTING GUIDE TABLE OF CONTENTS
Page #
A. “EE” Displayed in place of Freezer Temperature with “SERVICE” Flashing .................................................... 8-8
B. “EE” Displayed in place of Refrigerator Temperature with “SERVICE” Flashing .............................................. 8-8
C. Warm or Normal Temperatures Displayed with “SERVICE” Alone Flashing .................................................... 8-8
D. Warm or Normal Temperatures Displayed with non-flashing “SERVICE” Displayed ....................................... 8-8
E. Erratic Temperatures with or without “SERVICE” Flashing .............................................................................. 8-8
F.. Warm Refrigerator Temperatures, “SERVICE” not displayed or Flashing ...................................................... 8-8
G. Warm Freezer Temperatures, “SERVICE” not displayed or Flashing .............................................................. 8-10
H. Product Temperature 10° or More Colder than Displayed Temperature ....................................................... 8-12
I. 1. “Extremely” Cold Temperatures Displayed .............................................................................................. 8-12
• 1° to 7° in Refrigerator
• -21° to -15° in Freezer
2. If outside US - “Extremely” Warm Temperatures Displayed
• 34° to 45° in Refrigerator
• -5° to 5° in Freezer
J. "ICE" and “SERVICE” Flashing ...................................................................................................................... 8-12
K. No Ice, "ICE" Displayed, but not Flashing ..................................................................................................... 8-12
L. No Ice and "ICE" not Displayed ..................................................................................................................... 8-13
M. Icemaker produces Too much ice ................................................................................................................. 8-13
N. Icemaker Produces Hollow Cubes ................................................................................................................. 8-13
O. Icemaker Produces Small cubes ................................................................................................................... 8-13
P. Water or Clump of Ice in Ice Bucket .............................................................................................................. 8-14
Q. No LCD ......................................................................................................................................................... 8-14
R. No Lights ....................................................................................................................................................... 8-14
S. Lights Stay ON when Drawers Closed - (May be Accompanied by Drawer Ajar Alarm Bell) ........................ 8-15
T. Drawers Not Able to Close Completely .......................................................................................................... 8-15
U. Drawers Uneven ............................................................................................................................................ 8-15

SEALED SYSTEM TROUBLESHOOTING / DIAGNOSTICS TABLES ......................................................... 8-16

BASE UNIT MEMBRANE SWITCH / RIBBON CABLE TEST ....................................................................... 8-18

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PROBLEM POSSIBLE CAUSE TEST / ACTION

A. “EE” Displayed in place of Freezer Compartment Thermistor Check freezer compartment thermistor elec-
Freezer Temperature with Disconnected, Shorted, or misread trical connections from thermistor to control
“SERVICE” Flashing board. Reconnect / repair connections.
Check resistance of freezer compartment
thermistor for 30,000 to 33,000 ohms at
32°F. Replace if defective.

B. “EE” Displayed in place of Refrigerator Compartment Thermistor Check refrigerator compartment thermistor
Refrigerator Temperature Disconnected, Shorted, or misread electrical connections from thermistor to
with “SERVICE” Flashing control board. Reconnect / repair connec-
tions. Check resistance of refrigerator com-
partment thermistor for 30,000 to 33,000
ohms at 32°F. Replace if defective.

C. Warm or Normal Excessive Compressor or Evaporator Initiate Diagnostic Mode and see Error Code
Temperatures Displayed with Fan Run Troubleshooting Guide
“SERVICE” Alone Flashing
Evaporator Thermistor Disconnected, Check evaporator thermistor electrical con-
Shorted, or misread nections from thermistor to control board.
Reconnect / repair connections. Check
resistance of evaporator thermistor for
30,000 to 33,000 ohms at 32°F. Replace if
defective.

D. Warm or Normal Error Codes Observed in Diagnostic Enter diagnostic mode to observe error
Temperatures Displayed with Mode, but not Cleared from Memory codes. See Error Code Troubleshooting
non-flashing “SERVICE” Guide. Verify unit was repaired for error
Displayed codes displayed. Press and hold alarm key
for 15 seconds to clear error codes.

E. Erratic Temperatures with or Control Board Configured for Wrong Initiate Manual Model Configuration Mode
without “SERVICE” Flashing Model and reconfigure to correct model.

F. Warm Refrigerator No Power to Unit Check power to unit, plug unit in or switch
Temperatures, “SERVICE” supply circuit breaker ON.
not displayed or Flashing
Unit Switched OFF Check for “OFF” displayed at LCD. If off,
press UNIT ON/OFF key.

Unit in Show Room Mode Press UNIT ON/OFF key to OFF, then press
and hold WARMER& COLDER keys, and
press UNIT ON/OFF key.

Control Set Too High Check set-point. If high, adjust.

Warm Food Load Check contents of freezer for warm food

load. Instruct customer.

High Room Ambient Instruct customer unit performs best

between 60°F(16°C) and 90°F(32°C).

Door or Drawer Ajar

a. Food product obstruction a. Move obstruction.

b. Drawer closer tripped backwards b. Trip drawer closer forward

Faulty Light Switch Check operation of light switches, lights off

when switch is depressed. Replace switch if
(Continued) defective. (NOTE: Two light switches in unit)

8-8
 Integrated (700-3 BASE) Series Troubleshooting Guides

PROBLEM POSSIBLE CAUSE TEST / ACTION

(Continued) Refrigerator Compartment Fan Fault

F. Warm Refrigerator a. Fan blade obstructed or out of position a. Move obstruction or reposition blade.
Temperatures, “SERVICE” b. Evaporator fan motor disconnected b. Check electrical connections & continuity
not displayed or Flashing from control board to motor. Reconnect /
repair bad connections.
c. Power to Fan Fault, or Fan Motor c. With light switches depressed, check for
Defective 115V AC from control board to fan motor.
Replace control board if defective, or
Replace motor if defective.

Compartment Thermistor Disconnected, Check refrigerator evaporator thermistor

Shorted, or misread electrical connections from thermistor to
control board. Reconnect / repair connec-
tions. Check resistance of refrigerator evap-
orator thermistor for 30,000 to 33,000 ohms
at 32°F. Replace if defective.

Air Baffle Control Fault (700BCI-3 Only)

a. Baffle Control Stuck Closed a. Manually open / close air baffle control. If
movement is not smooth, replace baffle con-
trol.
b. Baffle Control Disconnected, Defective, b. With light switches depressed, initiate
or not Receiving Signal from Control Manual Compartment Activation Mode for
Board. refrigerator compartment and observe baffle
operation. If baffle does not open within 3
minutes:
1. Check electrical connections from baffle
control to control board. Reconnect / repair
bad connections.
2. If electrical connections and wiring are
good, and baffle moves freely, replace con-
trol board.

Low Voltage Circuit.

Do NOT apply 115V AC.

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PROBLEM POSSIBLE CAUSE TEST / ACTION

G.) Warm Freezer Temperatures, No Power to Unit Check power to unit, plug unit in or switch
“SERVICE” not displayed or supply circuit breaker ON.
Flashing
Unit Switched OFF Check for “OFF” displayed at LCD. If off,
Pointers: press UNIT ON/OFF key.

Compressor must be ON & unit Unit in Show Room Mode Press UNIT ON/OFF key to OFF, then press
not defrosting, then initiate and hold WARMER& COLDER keys, and
Diagnostic Mode to observe press UNIT ON/OFF key.
evaporator temperature.
Control Set Too High Check set-point. If high, adjust.
1. “Sr” appears, see:
• Unit in Showroom Mode Warm Food Load Check contents of freezer for warm food
load. Instruct customer.
2. “EC” appears, see:
• Error Code Troubleshooting High Room Ambient Instruct customer unit performs best
Guide between 60°F(16°C) and 90°F(32°C).

3. Evap. temp. -20°F (-29°C) or Drawer Ajar

lower, see:
• Drawer ajar a. Food product obstruction a. Move obstruction.
• Lights switch fault b. Drawer closer tripped backwards b. Trip drawer closer forward
• Evaporator fan fault
• Compartment thermistor mis- Condenser Air Flow
read
• Evaporator heavily frosted a. Dirty condenser a. Clean condenser.
• Sealed system fault - leak or b. Condenser fan blade obstructed or b. Remove obstruction or tighten blade.
partial restriction loose c. Check continuity from motor to compressor.
c. Condenser fan motor disconnected Reconnect / repair wiring or connections.
4. Evaporator Temp. between - d. Check for 115V AC to motor, replace if
19°F (-28°C) & 10°F (-12°C), d. Condenser fan motor defective defective.
see:
• Warm food load Faulty Light Switch Check operation of light switches, lights off
• High room ambient when switch is depressed. Replace switch if
• Drawer ajar defective. (NOTE: Two light switches in unit)
• Condenser Air Flow
• Compartment thermistor mis- Evaporator Fan Fault
read
• Sealed system fault, leak a. Fan blade obstructed or out of position a. Move obstruction or reposition blade.
b. Evaporator fan motor disconnected b. Check electrical connections & continuity
5. Evap. Temp. 20°F (-29°C) or from control board to motor. Reconnect /
higher, see: repair bad connections.
• Power To Compressor fault c. Power to Fan Fault, or Fan Motor c. With light switches depressed, check for
• Sealed system fault, leak Defective 115V AC from control board to fan motor.
restriction or inefficient com- (NOTE: Compressor must be running) Replace control board if defective, or
pressor Replace motor if defective.

(NOTE: “Pointers” do not apply to Compartment Thermistor Misread Check resistance of freezer compartment
cabinet initial pulldown from thermistor for 30,000 to 33,000 ohms at
ambient temperatures.) 32°F. Replace if defective.

(Continued)

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PROBLEM POSSIBLE CAUSE TEST / ACTION

(Continued) Evaporator Heavily Frosted
G.) Warm Freezer Temperatures,
“SERVICE” not displayed or a. Drawer ajar a. See Drawer Ajar above.
Flashing b. Evaporator fan fault b. See Evaporator Fan Fault above.
c. Compartment thermistor misread c. See Thermistor Misread above
Pointers: d. Defrost heater disconnected or faulty d. Check electrical connections. Reconnect /
repair bad connections. Check resistance of
Compressor must be ON & unit heater, 30-38 Ohms, replace if defective.
not defrosting, then initiate e. Defrost terminator disconnected or e. Check electrical connections, Reconnect /
Diagnostic Mode to observe faulty. repair connections or replace bad terminator.
evaporator temperature. f. Manually initiate defrost - press ICE key for
f. Defrost sense line disconnected. 10 seconds. If defrost lasts exactly 5 min-
1. “Sr” appears, see: utes, check all connections of gray/white
• Unit in Showroom Mode wire from terminator to control board.
Reconnect / repair bad connections.
2. “EC” appears, see: g. No power from control board to defrost g. Manually initiate defrost - Press ICE key for
• Error Code Troubleshooting circuit 10 seconds. Check for 115V AC at control
Guide board. Replace control board if defective.

3. Evaporator temp. -20°F (- Power to Compressor Fault Check for 115V AC at control board.
29°C) or lower, see: Replace control board if defective.
• Drawer ajar
• Lights switch fault Sealed System Fault See Sealed System Troubleshooting Guide
• Evaporator fan fault
• Compartment thermistor mis- • Sealed System Leak
read • Sealed System Restriction
• Evaporator heavily frosted • Inefficient Compressor
• Sealed system fault - leak or
partial restriction

4. Evaporator. Temp. between -

19°F (-28°C) & 10°F (-12°C),
see:
• Warm food load
• High room ambient
• Drawer ajar
• Condenser Air Flow
• Compartment thermistor mis-
read
• Sealed system fault, leak

5. Evaporator. Temp. 20°F (-

29°C) or higher, see:
• Power To Compressor fault
• Sealed system fault, leak
restriction or inefficient com-
pressor

(NOTE: “Pointers” do not apply to

cabinet initial pulldown from
ambient temperatures.)

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PROBLEM POSSIBLE CAUSE TEST / ACTION

H. Product Temperature 10° or Compartment Thermistor Misread Check resistance of compartment thermistor
More Colder than Displayed for 30,000 to 33,000 ohms at 32°F. Replace
Temperature if defective.

I. 1. “Extremely” Cold 1. Control Set to Display Celsius 1. Change temperature units of measure to
Temperatures Displayed Fahrenheit. Switch unit OFF, then ON, then
• 1° to 7° in Refrigerator press & hold Bell key and UNIT ON/OFF
• -21° to -15° in Freezer key for 10 seconds.
2. If outside US - 2. If Outside US - Control Set to Display 2. If Outside US - Change temperature units of
“Extremely” Warm Fahrenheit measure to Celsius. Switch unit OFF, then
Temperatures Displayed ON, then press & hold Bell key and UNIT
• 34° to 45° in Refrigerator ON/OFF key for 10 seconds.
• -5° to 5° in Freezer

J. "ICE" and “SERVICE” Water Valve Energized Longer then 15 • Check icemaker for jammed ice cube, clear
Flashing Seconds jam if present.
• Check icemaker levelness; level if needed.
• Check position of fill cup. Reposition if in
ice path.
• Check water supply pressure; must be con-
stant 20-100 PSI. If not, instruct customer.
• Check water valve operation, opens when
115V AC is applied, closes completely when
115V AC is removed. Water valve Ohms =
160. Replace if defective.
NOTE: Unit must be switched OFF, then ON to
clear flashing ICE & SERVICE, then press
alarm key for 15 seconds to clear error
codes.

K. No Ice, "ICE" Displayed, but No Water Supply to Unit Connect/turn on water supply.
not Flashing
Unit Has Not Run Long Enough Freezer must be 17°F for icemaker to oper-
(NOTE: The Icemaker system ate, approximately 24 hours after unit instal-
is disabled for 45 minutes after lation. Instruct customer.
each harvest.)
Warm Freezer Temperatures See PROBLEM A, B, D, E, F & G earlier in
(NOTE: Freezer must be 17°F or colder for Troubleshooting Guide.
icemaker to function)

Shut-off Arm Stuck in Up/Off Position Check shut-off arm, if stuck in up/off posi-
tion, correct problem.

Disconnected or Defective Water Valve Check electrical connections and water con-
nections at water valve, Reconnect / repair
connections.
Check resistance of water valve, 160 ohms.
Replace if defective.

Frozen Fill Tube

a. Water Supply Problem a. Check water supply pressure for “constant”

20-100 PSI. If not, instruct customer.
b. Disconnected or defective fill tube b. Check electrical connections at fill tube
heater heater. Reconnect / repair connections.
Check resistance of fill tube heater.
Replace if defective.
c. No power from control board to fill tube c. Initiate manual defrost and check for 115V
heater AC from control board. Replace board if
(Continued) defective.

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 Integrated (700-3 BASE) Series Troubleshooting Guides

PROBLEM POSSIBLE CAUSE TEST / ACTION

(Continued) Icemaker System Fault Press ICE key to OFF, then to ON to bypass 45
K. No Ice, "ICE" Displayed, but minute dwell. Then, depress icemaker switch &
not Flashing manually start icemaker with jumper between
ports “T” & “H”. Watch cycle of icemaker and
(NOTE: The Icemaker system
see #1, #2 & #3 below.
is disabled for 45 minutes after
each harvest.)
1. If icemaker motor starts and finishes cycle:

a. Disconnected or damaged electrical a. Check for 115V at valve during fill mode. If
connections at icemaker or water valve. no 115V, inspect connections at icemaker
and valve. Repair or replace connection.
b. Defective icemaker b. Check for 115V from icemaker during fill
mode. If no power, replace icemaker.

2. If icemaker motor starts but does not finish

cycle:

c. Defective icemaker c. Replace icemaker.

3. If icemaker motor does NOT start:

d. Disconnected or damaged electrical d. Check for 115V to icemaker. If no power,

connections at icemaker repair electrical connection.
e. Icemaker switch disconnected or faulty e. Check power to/from icemaker switch.
Repair connection, replace defective switch.
f. Electrical connection at control board or f. Check for 115V at control board (J7-5). If
control board defect no power, replace control board. If power,
repair connection.

L. No Ice and "ICE" not Icemaker System Not Energized Press ICE key. “ ICE” should appear on
Displayed LCD.

M. Icemaker produces Too Ice Level Arm/Linkage Bent or Broken Inspect ice level arm, shut-off arm and link-
much ice age. Replace defective parts.

Icemaker Faulty With ice level arm in UP/OFF position,

Pressing ICE key to OFF, then ON to
bypass 45 minute dwell. Then, depress ice-
maker switch & manually start icemaker with
jumper between ports “T” & “H”. If icemaker
motor starts with arm in the UP/OFF posi-
tion, replace icemaker.

N. Icemaker Produces Hollow Freezer Too Cold, Cycles Icemaker Too See PROBLEM “H” earlier in
Cubes Soon Troubleshooting Guide.

Not Enough Thermal-Mastic on Inspect icemaker thermostat, apply more

Icemaker Thermostat Thermal-Mastic to thermostat.

Icemaker Thermostat Fault Replace Thermostat.

O. Icemaker Produces Small Water Supply Problem Check water supply pressure; must be con-
cubes stant 20-100 PSI. If not, instruct customer.

Icemaker Not Level Check level of icemaker, adjust if needed

Low Fill Adjustment on Icemaker Check for 100-110 cc. fill (3.5-3.75 oz.). If
low, increase fill by turning adjusting screw
counterclockwise.

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Troubleshooting Guides Integrated (700-3 BASE) Series

PROBLEM POSSIBLE CAUSE TEST / ACTION

P. Water or Clump of Ice in Ice Icemaker Not Level Check level of icemaker, level if needed.
Bucket
High Fill Adjustment on Icemaker Check for 100-110 cc. fill (3.5-3.75 oz.). Turn
adjusting screw clockwise to decrease.

Water Valve Energized Too Long • Check icemaker for jammed ice cube, clear
jam if present.
• Check icemaker levelness; level if needed.
• Check position of fill cup. Reposition if in
ice path.
• Check water supply pressure; must be con-
stant 20-100 PSI. If not, instruct customer.
• Check water valve operation, opens when
115V AC is applied, closes completely when
115V AC is removed. Water valve Ohms =
160. Replace if defective.
NOTE: Unit must be switched OFF, then ON to
clear flashing ICE & SERVICE, then press
alarm key for 15 seconds to clear error
codes.

Intermittent Warm Freezer Temperatures See PROBLEM A, B, D, E, F & G earlier in

Troubleshooting Guide.

Q. No LCD Unit in Sabbath Mode Exit Sabbath Mode, press UNIT ON/OFF
key.

Display Wire Harness Disconnected or Check display wire harness and connec-
Faulty tions, including wires behind refrigerator
duct cover. Reconnect, repair, replace bad
wiring.

Control Panel Assembly Defective (OR) See Membrane Switch/Ribbon Cable Test
No Signal Read at Control Board Procedures. If membrane switch fails any
test, replace entire control panel assembly.
If switch passes all tests, replace control
board.

R. No Lights No power to unit Check power to unit, plug unit in or switch

supply circuit breaker ON.

Unit switched OFF Switch unit ON, press UNIT ON/OFF key.

Unit in Sabbath Mode Exit Sabbath Mode, press UNIT ON/OFF

key.

Defective or loose light bulb(s) Install a known good light bulb.

Light Switch Disconnected or Defective Check wire connections at light switch.

Reconnect/repair. Check for 115V AC to
and from light switch. Replace switch if
defective.

Lighting System Wiring Disconnected or Check continuity from light sockets to

Defective switch. Reconnect/repair or replace defec-
tive components.

No Power From Control Board Check for 115V AC from control board.
(NOTE: See Unit in Sabbath Mode above.) Replace board if defective.
(NOTE: See Unit in Sabbath Mode above.)

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 Integrated (700-3 BASE) Series Troubleshooting Guides

PROBLEM POSSIBLE CAUSE TEST / ACTION

S. Lights Stay ON when Door or Drawer Ajar
Drawers Closed - (May be
Accompanied by /Drawer a. Food product obstruction a. Move obstruction.
Ajar Alarm Bell) b. Drawer closer tripped backwards b. Trip drawer closer forward

Faulty Light Switch Check operation of light switches, lights off

when switch is depressed. Replace switch
if defective. (NOTE: Two light switches in
unit)

T. Drawers Not Able to Close Food Product Obstruction Move obstruction.

Completely
Drawer Closer Tripped Backwards Trip drawer closer forward

U. Drawers Uneven Improper Drawer Panel Installation The drawers are non-adjustable. Instead,
the drawer panels must be adjusted if there
is an alignment problem. Refer to the
Installation Manual and/or installation video
for panel installation and adjustment.

Unit Not Level Check levelness of unit. If un-level, turn

front leveling legs counterclockwise to raise
front or clockwise to lower it. Rear levelers
are adjusted from front of base by turning
adjusting screw clockwise to raise rear or
counterclockwise to lower it. Refer to the
Installation Manual and/or installation video
for complete installation and leveling instruc-
tions.

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Troubleshooting Guides Integrated (700-3 BASE) Series

SEALED SYSTEM TROUBLESHOOTING / DIAGNOSTICS TABLES

NORMAL OPERATING PRESSURES TABLE NOTES:
• Only enter the sealed system to check pressures if the Error Code Troubleshooting Guide and General
Troubleshooting Guide could not pinpoint the cause of the temperature problem.
• Always use solder-on process valves when entering the sealed system. Do NOT use bolt-on process valves as
they are prone to leak.
• Whenever servicing the sealed system, the high-side filter-drier MUST be replaced.
• Pressures listed below are not indicative of initial pull down, but rather of a steadily running and properly function-
ing appliance.
• Pressures listed are for reference only, as actual pressure readings may vary because of one or more of the fol-
lowing reasons:
1. Ambient temperatures (Pressures are based on a 70°F (21°C) Ambient).
2. Temperature set-points (Pressures listed below are based on set-points of 0°F (-18°C) in freezers and 38°F
(3°C) in refrigerators)
3. Food load quantity and temperature.
4. Condenser cleanliness.
5. Whether or not one or both refrigeration systems are operating.
6. Gauge calibration.

NORMAL OPERATING PRESSURES

Model Normal Low-Side Pressures Normal High-Side Pressures
700BC/I-3 5” Vac - 1 psi to 6 - 12 psi 75 psi to 120 psi

700BR-3 0 - 12 psi to 30 - 42 psi 75 psi to 110 psi

700BF/I-3 5” Vac - 1 psi to 6 - 12 psi 75 psi to 120 psi

PRESSURE INDICATIONS
If low-side pressure is & high-side pressure is possible problem is

NORMAL NORMAL MECHANICAL

(see General Troubleshooting Guide)

LOW LOW LEAK

LOW HIGH RESTRICTION

HIGH LOW INEFFICIENT COMPRESSOR

HIGH HIGH OVER CHARGE

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 Integrated (700-3 BASE) Series Troubleshooting Guides
EVAPORATOR TEMPERATURE / SEALED SYSTEM LOW-SIDE PRESSURE CORRELATION

NOTE: The temperature/pressure table at

Temperature Pressure
right is for reference only. A unit's tempera-
ture/pressure correlation may differ from -30°F / -34°C 10” Vac / -.69 Bar
those listed due to: variations in evaporator -25°F / -32°C 7” Vac / -.48 Bar
thermistor location, set-points, where the -20°F / -29°C 4” Vac / -.28 Bar
sealed system is in the refrigeration cycle, -15°F / -26°C 0” Vac / 0 Bar
etc. -10°F / -23°C 2 Psi / .14 Bar
If a unit is experiencing temperature prob- -5°F / -21°C 4 Psi / .28 Bar
lems, it is recommended that you follow the 0°F / -18°C 7 Psi / .48 Bar
"Pointers" in the first column of the General 5°F / -15°C 9 Psi / .62 Bar
Troubleshooting Guide. After all mechanical 10°F / -12°C 12 Psi / .83 Bar
and electrical components have been ruled 15°F / -9°C 15 Psi / 1.03 Bar
out, sealed system pressures can be 20°F / -7°C 18 Psi / 1.24 Bar
checked by applying solder-on process 25°F / -4°C 22 Psi / 1.51 Bar
valves and referencing the preceding page. 30°F / -1°C 26 Psi / 1.79 Bar
Do NOT use bolt-on process valves as they 35°F / 2°C 30 Psi / 2.07 Bar
are prone to leak. 40°F / 4°C 35 Psi / 2.41 Bar
This table should only be used as a last 45°F / 7°C 40 Psi / 2.76 Bar
quick check before entering the sealed sys- 50°F / 10°C 45 Psi / 3.10 Bar
tem. 55°F / 13°C 51 Psi / 3.52 Bar
60°F / 16°C 57 Psi / 3.93 Bar
65°F / 18°C 64 Psi / 4.41 Bar
70°F / 21°C 71 Psi / 4.90 Bar
75°F / 24°C 78 Psi / 5.38 Bar

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Troubleshooting Guides Integrated (700-3 BASE) Series

BASE UNIT CONTROL PANEL MEMBRANE SWITCH / RIBBON CABLE TEST

If integrity of control panel assembly is suspect, perform continuity tests at membrane switch ribbon cable terminal
housing. Begin by removing the control panel assembly from unit and place it on solid surface, then disconnect the
ribbon cable from display control board.

Pin 1 Identification Procedure

The ribbon cable wires are exposed at the back-side of the terminal housing (see Figure 8-1). Pin 1 is labeled on
the ribbon cable. If Pin 1 is not labeled and if:
1. Terminal housing is blue, then Pin 1 is indicated by the arrow on the housing.
2. Terminal housing is black, then:
a. Place ohm meter leads between second and fourth pin from each end of the housing while pushing Alarm
Bell ON / OFF Key.
b. When continuity is observed, pin 1 will be adjacent to the pin second from the end that was just identified.

Continuity Test Procedure

1. Without pressing any of the keys on the membrane switch, check for continuity across all pin combinations. With
no keys pressed, there should be no continuity between any two pins.
2. Identify model number being serviced in left column of table below.
3. Press key listed at top of table.
4. Corresponding numbers to right of model number and below key being pressed are the pin numbers on terminal
housing that should have continuity.
NOTE: If any continuity tests show failure, replace entire control panel assembly.

ALARM
UNIT ICE REFRIG REFRIG FREEZER FREEZER
( )
MODEL ON/OFF ON/OFF WARMER COLDER WARMER COLDER
ON/OFF
KEY KEY KEY KEY KEY KEY
KEY
700BC/I-3 3-4 2-4 4-6 4-5 1-3 1-2 1-5
700BR-3 3-4 2-4 NA 4-5 1-3 NA NA
700BF/I-3 3-4 2-4 4-5 NA NA 1-2 1-5

Membrane Switch in Terminal Housing

Control Panel Assembly

ICE UNIT
FREEZER COLDER WARMER COLDER WARMER REFRIGERATOR ON/OFF ON/OFF
ON/OFF
PIN #1

Pin #1
Identified on
Ribbon Cable

Figure 8-1. 700BCI-3 Control Panel Assembly with Cut-Away View to Show Ribbon Cable

#3758424 - Revision C - November, 2006 8-18