Muhammad Naufal Rizqullah
+6282283479822 - naufalrmuhammad@gmail.com
WORK EXPERIENCE
Sep 2022 - Jan 2023 Customer Service
IDWebhost
Developed and implemented customer service policies which improved customer
satisfaction by 10%.
Answered customer inquiries promptly and effectively, resulting in a 95% customer
satisfaction rating.
Developed innovative solutions and problem-solving techniques for exceptional customer
service.
Resolved complex customer issues in a timely manner, saving the company thousands of
dollars in account cancellations.
Established a customer loyalty program which increased customer retention by 25%.
Jan 2020 - Aug 2022 Digital Marketing
Sensei Kopi
Generated new leads for the company through digital channels
Improved website conversion rate by 20% with a strategic digital marketing plan
Developed and implemented viral marketing campaigns to increase brand awareness
Used data-driven analytics tools to ensure targeted and effective campaigns
Increased social media following by 20% through creative content creation and strategy
Jan 2019 - Dec 2019 Customer Service
Extalia Hobbies
Answered customer inquiries promptly and professionally
Resolved customer complaints with empathy and understanding
Maintained records of customer interactions and transactions
Developed and maintained a positive customer service relationship
Tracked, followed and resolved customer service requests and issues
EDUCATION
Jun 2013 - May 2016 SMAN 1 Harau, Sumatera Barat
MIPA
Jul 2010 - May 2013 SMP N 1 Harau
PERSONAL STATEMENT
High school graduate with experience in developing and implementing digital marketing
www.kalibrr.com P age 1 of 2
High school graduate with experience in developing and implementing digital marketing
campaigns through
internship opportunities in two local companies. Looking for job opportunities that provide
opportunities for
further development. Has four years of experience in creative writing, and grammar. Have a
Microsoft Office
Specialist certification, and use English as a second language.
SKILLS Editing
Writing Scientific Papers
Content Writing
Copy Editing
Microsoft Office
AWARDS AND
ACHIEVEMENTS
Jul 2019 Microsoft Office Specialist
Microsoft
2nd winner of Word 2013 on MOS + ACA National Championship 12 July 2019
ASSESSMENT RESULT
Taken Aug 2022 Attention to Detail
Result: Satisfactory
This test unit measures the ability to identify patterns and inconsistencies in visual
representations of data
Taken Aug 2022 General Computer Knowledge
Result: Good
Everyday business communication and other important transactions are completed efficiently
with office computer applications, email, and the internet. Computers in the workplace have
reduced cost and time in processing tasks. Hiring employees with working knowledge of
computers is the current standard. This test assesses basic knowledge of computer
operations, hardware and web proxies.
Taken Aug 2022 App Knowledge
Result: Good
This test unit measures the familiarity of the test taker with common productivity suites and
other software such as MS office, email clients, and messaging clients
www.kalibrr.com P age 2 of 2
