LAKSHAYA

CHAUHAN
EXPERIENCE

June 2022 – April 2023

Jaipur, Rajasthan,India,302018 Business Development Executive Thrillophilia | Jaipur, rajasthan

+91-9588837707 • Augmented sales value by upselling and cross-selling new products

and services to existing customers.
chauhanlakshaya95@gmail.co
• Prepared reports and presentations to elaborate business
m
development activities and outline new initiatives.
• Closed long-term agreements through skillful negotiation.
PROFESSIONAL • Managed escalated client enquiries with exceptional
SUMMARY professionalism and enthusiasm to maintain trust and reliability.

Seeking a challenging position • Created short-term and long-term goals for business team to
achieve objectives.
which provides me managerial
assignments in the areas of • Researched prospective clients to develop and execute cold call
Operations Management / Team lists.
Management with an organization
of high reputation. To be an asset
to my organization by utilizing the July 2020 – June 2022
recent improving trends and make Small Business Owner Dejavu Cafe AND Kitchen | Jaipur
optimum use of the available • Conducted all sales outreach activities, including cold
resources for the success of the calling,LinkedIn networking, developing email pitches and
company. More importantly, visiting customers.
working harmoniously in a team to • Managed all business finances and activities, such as
bring forth the best from self and budgets,profit-and-loss statements and sales analysis.
everyone. Skilled Business Owner • Minimised loss and misuse of equipment through proper
trained to handle issues and supervisionand staff training.
remain level-headed. Offering over • Championed 100% guest satisfaction by providing excellent
3 years of expertise in Customer diningexperience.
Service. Positive personality with • Conducted daily pre-shift and weekly departmental
skills. Friendly and efficient meetings tomaximise organisational efficiency.
customer service team member • Trained workers in every position, including food preparation,
devoted to maximizing customer money handling and cleaning roles.
satisfaction with exceptional • Optimised profits by controlling food, beverage and labour
service and support. costsdaily.
Knowledgeable about industry • Guaranteed compliance with food safety procedures and
standards with strong skill in qualitycontrol guidelines.
retaining product and service • Developed and maintained exceptional service standards,
information to provide effective resultingin 97% positive customer reviews.
issue resolution. Skilled in • Drove revenue by coaching team members on customer service
promoting sales to increase andup-selling techniques..
revenue while addressing diverse
issues. May 2021 - May 2022
Tour and Travel Sales Co-ordinatore with GhoomBindas | jaipur,
rajasthan
CORE QUALIFICATIONS
• TECHNICAL KNOWLEDGE
• Highly tech-savvy; well versed • Collaborated with staff to formulate budgets and improve
with departmentrevenue.
• MS Office Suite & Internet • Responded to every customer query and followed up post-chat
• PERSONAL TRAITS to make customers feel valued.
• Quick Learner • Liaised with company suppliers to arrange special requests.
• Hard & Smart Working • Aided with supervising and maintaining web store, verifying
• Computational and Analytical imagery,descriptions and content for correctness.
Skills
• Raised any website errors and technical problems
• Optimum Utilization of skills with promptly tominimise disruptions to web chat service.
knowledge and technology
• Guided customers through purchasing process, helping clients
• Cross-cultural sensitivity feel more confident in making purchases by offering transparent
• People Centricity
• Planning and strategy detailson products.
• Sought and utilised opportunities to upsell and cross-sell products
to maximise sales.
• Business development
• Hiring management

• Leadership and team-building

• Sales outreach January 2020 - May 2021
• Hiring and mentoring WhatsApp Pan India Head (BDE) Dealshare Team Lead
• Sales and upselling expertise
• Business planning
• Strategic planning Customized customer experiences to build brand loyalty.
• Staff management • Developed financial and business forecasts for strategic planning.
• Developed expertise and knowledge for consistent delivery of
• outstanding quality services.
ADDITIONAL • Guided teams in product merchandising and inventory management.
• Applied effective upselling techniques to increase per-sale revenues.
INFORMATION • Maintained and built positive client relationships.
• About Me :- A Smart Worker, • Led steady and productive operations.
Quick Learner, Independent • Supported team leader in improving operations and resolving issues
Contributor & an upbeat, to deliver top-notch customer service.
self-motivated team player with • Informed all passengers of Health & Safety procedures and where to
strong Communication skills find the relevant documentation in case of emergencies.
(both written & verbal) and • Managed commissioned project contracts and budgets to secure up
remarkable patience to keep to date research data providers such as [Company]s.
calm & tackle situations of conflict • Provided high-level customer service when helping passengers
• My Passion:- Aircrafts, Speed, resolve issues ranging.
Flying, Travel, Sports & Fitness • Provided passengers with detailed [Type] information to enhance
can make anyone trust in me journey experience.
• Intro To My Experience:- • Documented and reported faulty or damaged emergency equipment
Started my career with Indonthai to [Job title] on [Timeframe] basis.
management it was a company • Processed reservations and issued travel and hotel vouchers.
who was handling ground staff
services for Air asia a reputed October 2018 - August 2019
Process associate MakeMyTrip contract basis | jaipur, rajasthan
airlines company there i played a
role of celebrity interaction • Identified production flaws, conducted root cause analysis and
specialist because of my worked on quality assurance to resolve issues.
communication skills so basically • Protected data using robust backup and security methods while
i served all the vvips and following GDPR regulations.
celebrities who travel through • Achieved targets by handling queries promptly and sharing
jaipur airport . After that i have comprehensive product knowledge.
joined Dealshare 10 months back • Built Excel spreadsheets with formulas and pivot tables to collate
and i was handling social media and navigate large datasets.
support , whatsapp support and • Demonstrated enhanced systems and dashboards for users to
entire procurement of ceo establish streamlined and efficient processes.
escalations and sales of the
company . Worked with
teleperformance for one year in
EA process in Gurgaon as a SME
And it was an amazing
 experience. IN ADDITION :- So
basically i owned a business a
chain of restaurant named • Achieved targets by handling queries promptly and sharing
Dejavu cafe and kitchen in which comprehensive product knowledge.
i handled my organisation as a • Built Excel spreadsheets with formulas and pivot tables to collate
founder as a manager as a and navigate large datasets.
human resource as a financier so • Demonstrated enhanced systems and dashboards for users to
establish streamlined and efficient processes.
i know key basics of how to do
sales and how to handle the
employee care of a company .
July 2017 - January 2018
• My Vision & Aspirations :-
Customer Service Representative Teleperformance | Jaipur
Aspire to be the Best at whatever
Oversaw customer account inquiries, accurately providing
I do and I believe my sheer hard
• information to resolve service complaints and guarantee
work and discipline will help me
customersatisfaction.
attain the goals I set in life
• Addressed customer service enquiries quickly and accurately.
• Guaranteed first-class customer service, enthusiastically
anticipatingand catering to customer needs and requirements.
• Processed and issued product orders and service
upgrades forcustomers.
• Kept abreast of evolving product lines to provide
knowledgeablecustomer support.
• Delivered outstanding customer service for UK-based retail
company in inbound and outbound call centre.
• Logged, tracked and documented orders received daily.
• Recommended, selected, and located merchandise
based oncustomer needs.
• Assisted in fulfilment of customer orders placed in person, via
email,online, and by telephone.
• Actioned new sales leads by proactively establishing contact
withcustomers.

EDUCATION

2019
Bachelor In Business Administration

2017
Certificate of Higher Education | Commerce
SUBODH PUBLIC SCHOOL, CBSE Board, Jaipur, RJ
Percentage: 79%, English - Scored 81/100

2015
Matrix | Commerce
SAINT PAUL'S SCHOOL UNIT, ICSE Board, Jaipur, RJ
GPA: 75, GPA: 79.5, Awarded for Best Enterprising Skills in School
2017 Awarded Best Athlete of the Year in School, 2016 & 2017

PERSONAL INFORMATION
linkedin.com/in/ lakshayachauhan About Me A Smart Worker, Quick
Learner, Independent Contributor & an upbeat, self-motivated team
player with strong Communication skills (both written & verbal) and
remarkable patience to keep calm & tackle situations of conflict What
Drives Me The fact that there's so much to learn and with limited time
in my hands, I want to make the best use of it to learn everything
possible, Short-term goal is to be absorbed by a reputed Airlines to get
the right exposure needed to achieve my long-term goal of becoming a
Successful Business Leader, Self-driven Smart Worker Quick Learner
Never-Say-Die Attitude Commitment to Succeed My Weaknesses:
Curiosity, Detail Orientation & Over-thinking are few areas I am
currently working on them to align to the positive side for good Wants
to be a succesfull aciever in mass communication

INTERESTS
• Aircrafts, Speed, Flying, Travel, Sports & Fitness can make anyone
trust in me My Vision & Aspirations Aspire to be the Best at whatever
I do and I believe my sheer hard work and discipline will help me
attain the goals I set in life My Short & Long Term Goals, District
Level Basketball; seeded among Top 10 in Jaipur (under-18) 2011,
202 & 2013 Basketball Captain at Jaipur Sports League & Rajasthan
Sports Festival 2015 Ran 11 Marathons in Jaipur 2013-2017,
INTERESTS
• Aerospace
• Worldwide Travel
• Meeting People
• Anchoring
• Mentoring/ Counselling

WHAT DRIVES ME
The fact that there's so much to learn and with limited time in my
hands, I want to make the best use of it to learn everything possible