Shopee International
Platform (SIP)
Edited: 24/3/2021
Private & Confidential
1. Questions asked during the class must be related to the
class itself. For example, if the class is about marketing,
you should not ask about payment matters.
2. Please take note that this class is not a customer support
channel. If you have any specific shop issues, please
CLASS RULES direct them to our customer support
(https://help.shopee.com.my/my/s/contactusform) for
help.
3. To get the slides for the class, you have to fill up the
feedback form which will be opened until 11:00 PM on the
same day of the class. For example, if the class is on
Tuesday 3:00 PM, you have until that same Tuesday at
11:00 PM to fill up the form.
4. Kindly take note that attendees who do not follow the
class rules and disrupt the class session (e.g. rude
comments, threats, or use of profanities) will be booted
out of the session.
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In this lesson, we are going to learn how to
setup your store to sell internationally and what
the best practices are and how to setup your
OBJECTIVES product, pricing and shipping details.
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1. Introduction to Shopee International
Platform (SIP)
CONTENT 2. Shopee International Platform Capabilities
3. Benefits for SIP Sellers
4. Best Practices of SIP Sellers
5. FAQs
6. Stay Connected
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Introduction to Shopee International
Platform
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Introduction
Planning on growing your business abroad to expand your
customer base but facing operational difficulties? Worry
no more because…
Shopee International Platform is here! Congratulations!
You are one of our selected sellers to join Shopee
International Platform where we will help you expand your
business internationally at no additional cost or effort!
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Our International Vision International Expansion Strategy
Singapore serves as the pilot market.
Shopee International Platform will then target 5 other
markets after Singapore launch:
● Thailand
● Vietnam
● Taiwan
● Philippines
● Indonesia
Note:
(i) Country list sequence is not an indication of market
launch priority.
(ii) Malaysia Sellers will have footprints in 6
international markets eventually. But currently
Singapore will serve as the pilot market.
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Overview of Shopee International Platform
Shopee International Platform is a cross-border program that provides...
Expanded consumer outreach Value-added cross-border services Local selling experience
To potentially 6 other regional Logistics, payment and customer service No additional effort required to
markets arrangements at no additional cost expand business overseas
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Overview of Shopee International Platform
Managed by Seller: Managed by Shopee
Fulfill the shipment as per normal
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How will you be notified if you are selected to join SIP?
Pop-up TOS
Eligible sellers will receive a pop-up Terms of
1 Services (“TOS”) with the title “Sell globally on
Shopee International Platform!” via Seller Centre.
Sellers can click any of the 3 buttons as per below:
a. “Accept” - Agree to participate SIP
b. “Reject” - Disagree to participate in SIP
2
c. “Learn More” - Additional details on SIP programme.
For sellers who click “Accept” or “Reject” in this pop-up TOS,
there will be no further action required.
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How will you be notified if you are selected to join SIP?
Landing Page Form
Sellers that clicked “Learn More” will be redirected
3 to a Landing Page with additional details on the SIP
programme. Upon further understanding the details
and T&Cs of SIP programme, at the bottom of the
landing page, sellers will be able to select to either
“Accept” or “Reject” joining SIP.
Sellers that clicked either “Accept” or “Reject” are
required to fill up the form provided to confirm their
response.
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How will you be notified if you are selected to join SIP?
Shop is live! For sellers who have agreed to join SIP, Shopee will
4 proceed to onboard sellers who have accepted the
myshopeeinternationalplatform
Terms of Service of SIP programme. This process
will take 2-3 weeks.
Dear seller,
Congratulations! We are pleased to inform you that
your Shopee International Platform (SIP) overseas
shop is now live! Please take note that there is no
additional action required on your end. Happy
selling on Shopee!
Once the shop has been set up and is live on Shopee
Please do not reply as this is an auto-generated
message. For more inquiries do drop us an email
to help@support.shopee.com.my or call +603
5 oversea platform, sellers will receive a confirmation
2777 9222
message from myshopeeinternationalplatform.
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Shopee International Platform
Capabilities
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Shopee International Platform (SIP) Capabilities
Leverage on Shopee’s state-of-the-art capabilities to expand internationally:
Receive orders Fulfilled by Shopee Sales Remittance
Receive orders from Supported Logistic Receive sales proceeds
overseas buyer and arrange Parcel will be delivered by J&T via Seller Wallet once
parcel shipment to Malaysia / ShopeeExpress / NinjaVan / parcel delivery is
Shopee Warehouse Pos Laju / DHL. No additional completed
effort required.
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Shopee International Platform (SIP) Capabilities
Receive Orders
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Shopee International Platform (SIP) Capabilities
Fulfilled by Shopee Supported Logistics
Receive Orders
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Shopee International Platform (SIP) Capabilities
Sales Remittance
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Benefits for SIP Sellers
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Benefits for SIP Sellers
We provide you with the required services to uncover new customers, amplify your brand, and grow your business
internationally at zero cost.
Maintain local selling Enjoy free Boost cash flow and Expand customer base Amplify your brand
experience cross-border logistics, minimise business risks and achieve higher through Campaign & Flash
customer service, and through diversification orders Sale exposure
payment solutions of markets
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Shopee International Platform Performance
Top Categories Overall Performance
● Home & Living
43x 60x
● Food & Beverage
● Beauty & Personal Care
Oct 2019 Today Oct 2019 Today
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SIP Inquiries
Seller Inquiry Form
For any SIP related inquiries, sellers can reach out to
the dedicated SIP Customer Service team with Order
ID via Seller Inquiry form and agents will contact
sellers respectively.
* Please do not send any message to scommercetrading buyer account
as the chatbox for this account is not being monitored.
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SIP Official Chat Accounts
Chat Box
For customer enquiries, SIP Customer service team will
contact sellers through Shopee Chat as
SIP_shopee_agent.
For special/urgent matters, SIP Team Members will
contact sellers through Shopee Chat as MYSG_SIP.
*Kindly note that the chat account for MYSG_SIP will be used by the SIP team
members to reach out to sellers for relevant matters only. Inquiries from sellers
should go through customer service team, any inquiries from sellers will not be
entertained via this account.
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Best Practices of SIP Sellers
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Best Practices of SIP Sellers
Accept Shopee’s Terms and Conditions Do not block shopee customer service email/
(Log into Shopee App → Notification chat (SIP_shopee_agent) and SIP buyer account
→ Shopee updates) (scommercetrading)
Ensure accurate product weight is Ensure day-to-ship (DTS) is less than
updated 10 days
Provide product name and description in Ensure pictures of the products are not
English labelled with any prices
Maintain cancellation rate of below 10%
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Frequently Asked Questions (FAQs)
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FAQs
Q: Do we have to pay additional charges to enrol into Shopee International Platform program?
A: Don’t worry! No additional cost is required to participate in this program. Shopee International Platform aims to provide
you with cross border services that will ensure no additional effort required to sell overseas. At the same time, local
selling experience is maintained!
Q: How long will it take for my parcels to reach overseas buyer?
A: Shopee partners with a network of established logistic providers which will ensure reliable and efficient delivery for
both our sellers and buyers. The delivery time would be dependent on the overseas destination. For delivery to Singapore,
it will take approximately 5-10 days.
Q: Do we need to use Shopee supported logistic (J&T / ShopeeExpress / NinjaVan / Pos Laju / DHL) to send the parcel
to Shopee warehouse or Shopee will arrange a 3rd party to collect the parcel from us?
A: Yes, sellers will need to use either integrated J&T / ShopeeExpress / NinjaVan / Pos Laju / DHL to fulfill the shipment
as usual. The delivery process will still be the same as the process you are using now. Nothing will be changed. Please do
not proceed manual shipment for SIP orders.
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FAQs
Q: Do we have to respond to queries made by overseas buyer?
A: As one of the various services provided by Shopee International Platform, overseas customer queries will be handled
promptly by Shopee’s customer service team. For queries that requires the seller’s input, Shopee’s customer service team
will reach out to the seller for additional clarifications separately.
Q: Do we need to manage products separately for different regions with different languages? How do we know if my
products are prohibited in certain countries/regions?
A: Product details is advisable to be in English. Please refer to the official custom website for the list of controlled &
prohibited goods for import. For example, Singapore Customs website. Kindly drop an email to our customer service
help@support.shopee.com.my or call +6032777 9222 if you have any issue of the listing.
Q: How can we track overseas orders for further changes, for example, cancel order due to stock availability, or check
on the Return and Refund status?
A: All overseas orders will show as scommercetrading in the seller center. Kindly drop an email to our customer service
help@support.shopee.com.my or call +6032777 9222 if you require an order update.
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FAQs
Q: How will my total stock be allocated to the respective overseas markets?
A: Shopee has performed a detailed stock allocation analysis by conducting an overall assessment which compares the
product demand within the respective local markets. Based on this assessment, an accurate stock allocation logic has
been derived which ensures sufficient stock allocated to local and overseas markets.
Q: How is the price determined in oversea shops?
A: The price in overseas shops is based on system calculation. Product weight (shipping fee) and conversion rate
will be taken into consideration.
Q: How long would the system take to update the shop & product information?
A: The shop info (including shop name, profile image, shop banner, and shop decoration) will only sync once when the
oversea shop is created. For the time being, we are not able to update the shop info on the real time basis due to system
limitation While for the product info (included product names, image, product description, variation and stock) will be real
time syncing from local shop.
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FAQs
Q: Will all my local products to be synced to oversea market?
A: The differences in-country regulations resulting in certain items that we're selling in MY are prohibited to be sold in
other countries. Such listings will filter out during the duplicating process. By referring the Terms of Service of Shopee
International Platform:
“2.1 By participating in the Program, Malaysia Seller authorizes Shopee to open and operate a store on the Shopee Overseas
Sites on Malaysia Seller’s behalf (“Overseas Shops”). The services provided by Shopee shall include creating, maintaining
and removing listings, chat services, inventory services, reporting services and collection and remittance of sale proceeds.”
Q: Can we participate in overseas shocking sales or campaigns?
A: Sellers with attractive product assortments and competitive pricing will be invited to join overseas shocking sales and
campaigns.
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FAQs
Q: How can sellers improve their overseas store’s chat response rate?
A: As one of the various services provided by Shopee International Platform, overseas customer queries will be handled
promptly by Shopee’s customer service team. For queries that requires the seller’s input, Shopee’s customer service team
will reach out to the seller for additional clarifications separately. Hence, sellers are recommended to respond to Shopee’s
customer service team to increase the store’s chat response rate.
Q: Can sellers obtain access to overseas store’s Seller Centre?
A: There are no seller centers for stores on Shopee International Platform. All products are synced from the seller’s local
store via the system to easier manage both local and the overseas store on Shopee International Platform.
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ShopeeUni Community
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Join our Shopee University FB Group Now!
#ShopeeUni Malaysia
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Seller Education Hub: Shopee Encyclopedia
Step 1
Go to SEH!
SCAN ME
Step 2
Type at Search Bar to
find the latest
information
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Seller Education Hub: Check Out the Calendar For Live Webinars!
Step 1
Go to SEH
Step 2
Click “Events”
Step 3
Register for desired Live
Webinars!
Register Now!
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Seller Education Hub: Watch On Demand Webinars!
Step 1
Go to SEH and scroll
down to bottom
Step 2
Click “Maximise Sales”
Step 3
Select the desired
webinar
Step 4
Start watching!
Watch Now!
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Watch a replay of this webinar!
Step 1
Check your inbox for a
post-webinar email from
Shopee Malaysia
Email Subjects:
Thanks for showing up
🙌
or
Shopee University
missed you 😢
Step 2
Click Watch Replay
*Note: In order to keep
receiving these emails,
do not unsubscribe Step 3
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