ISMC-02
Course tile [ORGANIZATIONAL BEHAVIOUR
| Scheme and Credits [L_[T P__| Credits
3 0 3
[Branches (B. Tech.)
lass work p>
[Exam iS
Total 00 Marks
[Duration of Exam 13 Hours
The objective of this course is to expose the students to basic concepts of management
and provide insights necessary to understand behavioral processes at individual, team
and organizational level.
Note: Examiner will set nine questions in total. Question one will be compulsory. Question
‘one will have 6 parts of 2.5 marks each from all units and remaining eight questions of 15
marks each to be set by taking two questions from each unit. The students have to
attempt five questions in total, first being compulsory and selecting one from each unit.
UNIT-1
Introduction of Management- Meaning, definitions, nature of management; Managerial
levels, skills and roles in an organization; Functions of Managemer Planning,
Organizing, staffing, Directing & Controlling, Interrelationship of managerial functions,
scope of management & Importance of management. Difference between management
and administration.
UNIT -2
Introduction of organization:-Meaning and process of Organization, Management vis
Organization; Fundamentals of Organizational Behavior: Concepts, evolution,
importance and relationship with other Fields; Contemporary challenges and opportunities
of OB. Individual Processes and Behavior-Personality- Concept, determinants and
applications; Perception- Concept, process and applications, Learning- Concept (Brief
Introduction); Motivation- Concept, techniques and importance
UNIT-3
Interpersonal Processes: Teams and Groups- Definition of Group, Stages of
groupdevelopment, Types of groups, meaning of team, merits and demerits of team;
difference between team and group, Contlict- Concept, sources, types, management
of conflict; Leadership: Concept, function, styles & qualities of leadership.On anigational Behauiowy
Lebel
Managemen (Pelen Dnucken)
4 Concept :-
(Manage + Men) orCwhal a meaner div)
s Trad Hionad Modern
Conept
Coneep |
2 Tradbhonad Conapl- Conuahed with “ant of gel
| thing dent Yhrowgh oth”. Cpposatd seoai q
| =] Meclerh Cone! - pxkese on % prow of gating tiny
done with the Oh of achiewing goals epjechurly anal
efficient) yaebaty Beige)
| Eqfectueram — Achiewiry goods in thy sruguisilr Ho pared
hy with rWhimum
: Ee eyicents - Doing Hyg yesh accurs
PDO
paspmilion ~ Cansemnent ww the prow of planning j ongansiny
(Aitaling and contro Sfhing achvilier of and wing TUONMN
ef an onganiaa tion gor accomplishing the ong anida lionsD
5 gone epiciently anol epputively in an ever Changing
- enuinohnan
4 smo] Manspiman| —
Prthedd
Peat ES:
n aloo!
Machnany Moneyinitiow —
a vet of fancliew
and controllirg
fie manner
-S4 safer +o the prow of Conduching
(planning « On geniany « atagqing 1 obinching
+o get Fhe work olone in an effident and
CHenay Fayed)
‘is Man } in the ont of geHing things done Hhaeugh
i other andl ustth formally arganined grup
Cl ono Keortg)
|
|Lechre-
7 Natou| Fealees]| Chanechsha —
\y. His a Univernod Ackvity
2) Shia a Canoup Effort
3). JL in Sh Shlangible Foaw
YW Ih in a Conlinuow Prom
ss. Sina goal - onienled proe
6). It in Qn Srbonh and Acg viaed nbidi ty
4). St is both Sdene and ant
gh. JL 1A Dynamic Syston
4). Jt inves Sodod Rurporsiditity
=~ Si nipiane} Sn foor ance —
). Achiesihy Pre - okefermi heel objechuer
2. Eryuring Meaimom HU Zation od RuUoww
3), Quencoming Compelion
4), Ensuning Syaoth Running © Sul Buinm
6). Mainkainihf 8 Sounel organisations! Struct
1), Eatabfasiny Used Labsun - Ovni Rels Horshib
ay. Eubpilliry tee Soda) Rupsroibility
ay. Piming Snowe Profits
2} pwn on Eachina| Bone
1 piannirg
y.ongananny Lo Supnr™
3. SWS a) Commun
giucing ce) Leadlenalp
<)_ Lontnodbry a) Molvalion
we“Sua [time 2
|
co Man p
Managuniel Ropes! @ operalionsl Aspecta Grads) |
ee g
7 Ongending —F Prooluclion Man! |
Ba — Markel i
: ain 4 aa Sp |
aoa a 4 Pennonnel gd
rolWry 24 offi Manspsnent
Snternelalionahp ml Mansged sd Fanchiong —
panning
\
I
a
i. ny
NA
gin > shyin
= on )sp helen pgannity and Cgniro. ny
; S Licbirg Fonseedl —
jam Controls
ee
Lob
Bako!
a bh), spl anal, RO
Elgunshead
ip
ee Mangan! 2" Se
: Sf eab-
mM ahtqQuet ——— gnkeaperwoned poker Liaiaon
: n Raft ~ Moniton
a
Con SB
ivLe chunt-)
Sf Nanspemant= :
we “Tinka Befors pong Cua ? When ? Hee
Hh of obyedines
niidcalion ef Alenalives
he cling an ALanalhyt
JoA naling ADernalh wr
Apbarnrenting the Pah
9 Mews up Acton
anwing— make anashymanlh on pubarstion fo achvity
VDadey, bus vlidgelion of UI MbLe SOW Dike fo
Jerk oldocaing M4: Machine, MHa}rad Arel Morty.
SoLenk fcetien of achuibers
- LLomMification ef grouping of achuitien
7 Parignicent ef dubey
Salyshen of authoatty ancl orsken of rroppansibi Jity
© Gerdinaling autheuty and ospomib\dity suleHonahipa
SkeYing - Worry and sruleining @ suitable workforce
. — Pignt Person ad th Pight Tob
. Manpower Planning
6 Reowitmenty Selecion, CLacoment
- Trnasnirg and Baveboprant
© Penfoamanct Appnainad
. Promoten tram fey
7 Corpema hen
wy of Achonestonect
Diaicling— (rua the guidance ane olbuction
- Leadership
« Cormonicalion
» Motivation
Contre tting — Checking planhed with Necluod Penfosmanc?
+ Setling Perfosinance Stancarcls
2» Miosunument of Melua Performance
+ Combaniton bu both Acusk ane! s-tandarel
+ Praying Qavlahons
» Taking Comuichve Qiwiatom
ps (ohare? faedtd—
-nodbuctien gil = Raw Mafred ort conuuntecl Into finished preclucl/s
Plant Location, Plant Layout, Snventory Mgnt, Purch ong et.
Monkdiny Pat Giniributen produch fo he buyers
Aduarlving , Morkehry Ruseanch, Sales Mgrmb, Crohomar Sahapac tion :
Sols Promotion, Brandl, Pring ete.
Einahd mgmt - Manefement xy firancicl swromen
— Procurement anal ULSinaHion of func
crlimation of Capile® Reyuinemen, Sefpicen) Rebnn bo Jrvestory
Aekovmingtion ef the Suifable Soma Yy Funoly
D Personnes Maint Mansfeient ey Hara Beinpin the ondaning be,
= Rrcouitment ¢ Selection,” Dwsnirf + Qauclop marl Toh E veal ony
S) Spra megral - offic managenent to the technisue 4 PLennj
to-Ordinalion cortan Ding fpr achuilies with a uiew +o
) chee Corman bine) objechus,
"fAdminialaalion-
VS
en An ang aniged way Y inanagine) pees anef
thingy of a busine onganizal
The prow of
om in Cole! the Mangement
adminiatvring ah ong angel
by a qneup of peephe in broush @ The Adininintration,X Managuiel Sil bch |
ae a =~ phanepovel aks oe waka} the mand
i, to amist the oagahtaalion in ac compQohing ib ge
‘a the abiity te make alecinions anal Lael the pubondlra?,
D) Technic! Sbillls — :
a ene aka
a dpecific dosh. Thos abil on the Combi nalion of pans :
raining and on- the-qab eather nce, (Asal wath Toh)
2) Henan Silo ~ intenpersonel APL ont what am and
iQ) uit, to weerk, uaith His enplozers Ther eth the rang)
lo Communicatr, Leeel and motivate an employe Me ae
Cael with piemon) .
J Canaaah iB” m manent geod carpal 22H? 3”
Look of a problun endl consiclin a waniely yy pomible a
ee aa eppucht anal efpcten! URRY. tank with iden)
7 panepement els -
) Top Lett Clangfeimenl = 34 in mwole Ub | Aanion- Luk erecaloy
fen onganigahen on thot pesltens Heat hell the neal swbarsihp
ne| Qusrors| Shertholelor ,Booral of Biruch™ ,Chathngn, CO 0; CEG, (FE
rariclunt , VIE Prwriclent ele
riddle Loot rlansfement~ Thin opal ty top Mancyemen! and
put os the henel of mejor olipaniments anal tein Apel pd und,
a urel coordinalr ard Sink, Yroups iolipanmerts ahd vision
ant rmanepn, regional mahefn eke.
Ce manegunent= superintendenl | Fontingh , Supeitnins
ye manepor ete. First Line Mah ofore Leach enby Level emphoy og
vo do da thin 40h.1M Wt
sate pie Reley— ~~
= Selerpeonall Ral
De iguuleed = Performa certmonied and ryinbo Sic olufiey Auch 0 gqueiyy
Uy , LIGMKY Aigo olowmen bs
2) Leaclin- Buel anc molivale aubor
SA
Chramunicaling with rubordinaler-
Liaioon- praintein irfatinglion Linka both trsiclt anal oudsicle Og. 5
Unt mall: phone coll; meclings.
« Snfosnalione tl oft
)Monitor- Seck and sacar Infesmation soli cobs anal saporls
me on Ah 0 /
oS pe
amglion te otku onganigshen eemb ;
rgdea, Lasiniy, county and
moinn
3 auymenington= Conasrs infe
yerol runes ahe sporb make phons
nto oudsiclers Howegh apeedey
2) spokwhemon — Tratvrst realic
5D epubone wipemanled imbow,
8p, reno ouepauaend
D Quntunhance Harellin - Take comuluy action olwvry olisbuler on
pind roo conplich armory pubonding tea adapt to eae
ahunohmenfe! GUAM .
D) Rerouncd, ALbocatn —
pussies
pudgilny actin ys Own, :
agen en jer dy matey ESA
Doll! 1 puna budych ,
Budelor whe geh eranouncen , Achteluling
pon taach 'Leclone—
= Mana gnieh Shily
Technical Sh (4)
» Human Sil cm)
Conceaphect SLID
D Maneyement Lewd -
+ Top - Level Mancpemen!
» Midde- Lut Mansemen!
«© lw - bull Manepomenl
=} DifJuvnc ble Margunent ard Ad minislAation —
Barn Marmgermenl Adwnia}rsHen
i ptideLle ancl Top Lvl
-prathond HI Lowan toxel *P
+ Rode Ercan Decini ut
nw Policy Policy
ears , Femme alien Foamubeion
2 Ana cf Woales v rel i a
is , oO Qiu
obesslien Adrinialsalien ef exganinelion
, | Maki uf
© Appiah prey Dae w,
ae org again haha Dabs,
CB win, ecu cal oned Chon-businen)
: Keg Pewen Mann Delminia tratorLecter -)
awe
hg Ee Otel Sette Rev ponahi ti
2X2 Reponibi.tity — 4 a
siti. 1 can be olefined! 04 the obLigation ancl
fone a) managoy to dake aleps fon proleclion and
ove) F 4 j 1
oS ae aovielin wuffore oberg wsith protechng thon
Sou ed Robombbitity Conlehol Hal mansfunend io ropersiblete
en aoe iby ahd fo ald the inte! Grou with ushich
in _ di i Soe Rupomibi. w:
Doom oes pemibluby ef Maney
To weak es a Custodian of Chile Contributed by owhis
») To Ahan oppropriale information with owner
To err sx] elon payment ef sutunh on capi ted
4) To gue Cush tructinent fo cfd hort hogolons
-spersibitily doused Wonkem—
D To pay gaia apr] scLoriey
) Ta provi apt eserbiny Corolle
) To organise trvlnity and olendepimerd programmes
1) Te prowid phew ofpeabani tes Y Corn growth
Ry ibility towards Commuricty -
" bQe Wye Yy Room
d) To ake Bas pe of
Te prowis employment Opposlshiti ha
Te Pm ac enutranme Pr pelle
5) To» seibute ouards dvelspment ef backusoud Green
To Or andl promele Saved anal cellos? vt
z\ Tefee aoe -
rare provick foun Soi of firecl
ra alikamine Jain Cenolilions ef punchone
To gaut oppealunities to a
“) fs uci nec C4 nen type 7a imadelef
yy tk trefeamakion
Runporibiity porrenda Corsuiners-
() To Afwly Ceurn nature, torte and prefrercer
2) To osppty aught sualihy and guanlity geod] aavices
%) Te handle Comurwy grivanceo promptly
(@) Te suspect the mune ofechon Laws
@) To inform the Comurnr abd the vousfe ane pesto
ef the produc!
Risers bility Sevier’ Laowwahnet -
sin out ond sop poaned
3) To pry ouyulon Janey
5) Te ospati and porticpe in ration) pallies anc preps
Gy To pele bined ons. wabopmantUnit-2
; On i hawiows
Ngai higsHonall Barrow rt
atl ce same a grosp of
Aganigaton val.
oc usho weal togelhn for achieving commoh J 4 oO
nN i ion ( oO 7 oa "]
ee ete inal a |
Azelion of Leaclenbip fon the accompLs |
objectivun. |
Orgahiging — 5, inckudey effective yliizalion of auigable sso
Cen, Machine Maleriod 9 rel Monty).
“4, jh in the proces tha initiadte implementation | Pam by
Chani fying 4obs and wsenking orelationshipa and effectively
alepleying ormowmn to achient objec.
Lemmer Chanackenislics of Oxganizalion -
1. Common objechuw
2. Lvieep Permohs
3. Stnuctwe | ReLslionship
tLe Onelinabion | Same Siatcton
Smboabahu Organizing —
ee penepita of Sheciedination
| 2 Chxihy in tweaking Rubeliomship
| 7 ophimom UlUaation ef Reyoumena
' Ermpansin ahel (ryowth
5 poe bidity
4 Product viby Jn vemet
= Fou tiled In Marsfemant ahel operation, Grit
) S-clen Fi fica tien and Qivision of Wonk
) Luroupiry the jobs and Supanl renlalion
3) Amignment of Duties
y) Ente bGohing Reporting Relationship
ing lionel SAyuelure —
ayn
Trodid ion
= eect L
i finance baleen Cansfemert one! Chymisetion=
~ panspement
Caysnization
|X Sky heedid in both mahzpernend
andl aolminat shen
#® St manapr the grep of
to ourcalr ths pod, aes
eMansement deibus crouline | xy 9+ A no Chun ual dh
olecarion mabing.,
_prainepereant in a prow, | Shin g Compohend ef ing
organigtlions bwihey st Manefemenl Qin, vee
fo cannect aserbr anal atey | the sesh dong by i
of an inshhation te opt pe goa “ed,
'
Sin abpbicrble +o businem
Min Conerned with the
eaucalion ef palicien
|
1
’
'
\
ei shen
"famen|Lefer
a__——
= Gonubt of 98- |
Behguioun io the urdens Jancli ny)
Onganigahien
Prick en and mane pement human behaviour in o4
JI ina ayptemalic s4hady of “the behau‘ous ane allituctis
° bolh individual andl gross usithin the ong ania alions,
=r lw ef 08 ~
ly. Srclvi duel CErnoliom Nelun and attibuoly , Perwonolity
and Penceplon)
DY Cororp LNegotistion, Conpbch (a mmonicalion , Cea)
3). Oagarigs hom (Onangty ong anigatonel Clhunt ; Lessleship)
= Jinpoalahe of 08 ~
\). Hebba in undeud andi rg employ
2 Helps In motivaling employ
3) Graprevi 9g aapuioa auboadinal bation
uy Controls and prucliclion of human bahaviown |
5) dp in pepe uliBaalion ef human sours |
6). bps th achiev ongarigalions) goal
ay. yep te bhow employees abergh and yoeahhu
2 puso’ oh other Fithde- on
= Unixibuling Sindbis ob
y Py choLg 4 sy. Lwhom O
2. soool9)
4) anthnope 49)
yy). Positicsd ScenaLooky of o8- teu 2
“Dernibe how peeple behave Unclor & WLoriedy
“VUholowlend uth prsple behave a Huy olo
° Preclich J :
. © futon eraployet beh wow?
ConbroL ane oleutlop fuuman activity at usonk +o Imj7out
Productivity LAL improvement, ean effort ett.
| Aalerminanls (Key Elune of OB~
: Peapte — Indliviol and ewes
© Styuclurs Joba and Rela borshi]>
* Techhebegy- riachineny 1 Compilers
- nowt Compeli Hen, Sodel PrLUwuws
of condi lion
* Envinohmnl
Nate y oB-
“A nepenate fidd of Atuely and hot 4 ckincsp bine
« Ah inbenolincipinany Approach
* pn Apphee Sona
+ A Nonmahive Sd
+p Yumanislc and optimistic Approach
+A Toled System Approach> Chabtengin and obpontaniton of 08
: Stabnoving Pex» skin ,
+ Sraproving Quslihy and Produch vity
* Resbencling te ULebabigalion
. Empowering Peohse
2° Coping with TLempon arin
« Stimulaling Snnavalion aml Charge
semana ef the &- dnganigatin are) E- Wmmenct
* Improving ethic! Barsviow
o Mansgin§ Workforce Qauenity
a Evo.duh on of 0B —
\y. Srolusbiod Ravolution
a saenhfic ma
3y Luray Relation Mouenent (trakferpte a Haman Buirp)
ay ongariaation Bahrviown] Bdsviow Scene
ce nalien
y Drala.) Ravodalivn
| Focus oo “harman nrsedy of employer ana sryustsl 40
employe childern
=) Taught usenkem to
5y Scienlific MLanspement (ew - Taylor)
7 Efydercy cah bt impnourl by inverligation andy
prsurernent
> Exapharie on Hreamony and (s-operatien in OAgAnrgHon
of Wistonicad, Evofuton of B=
impnov usssking Coro Hons
In Gnof
|
7 Emipheia on Crm and Motion SteelyLectwun - 3,
woe
sndividuad Prowner ond Behavior
Enon Oo
ferwoneSitt
Cencepts-
7 Pewonshily Lonel dius weed pom Hu Lalin wenel
pemona’ which means moh:
~Pemonatily combined & ack}
thot ops shew a person
=} Pemonality include how a
euoh yrolenrfands ahd Wer)
tumaeh{ and “Win patterr of inher and
ttnoila .
hypics! and rethted chaasdeslion
doves , thinks aca and jer
ouken messing hhe
Qetorwunands { Facto Ineplnen dbp
Peronali ty 7
Ds thasonall
Biosegicel Ehvinohmentel Fach
Fachom Facom
hing 1 +he acd of acpWivKg hes 07 rrodif ;
suinfordnry euah prowbedde , hitha : ay ane
at aaa ‘J wlowea «abil alo
Natt of Les rhi 4 Component —
ty. Lomning Yo acguiury haw eubeven ces
zy. Leoni WwW Univendod
3) Lesanity dipenols on paacia anal enperen cer
yy, Lezaning in an actusl proce) Llerniy by cLoing )
sy, Leaning Dipdery \ond penporpele
cy Leaminy belorys with human heel
=) Loanity 9 the product x Hho envischment (od
aukerronants of Leeann)
Vv Moh ve
%, S Bin
ef eal, emoli emsl)
neal ConsliHoniny
apni of WAL
vy, Cndneniny THe] < operant Candi oo"d
2». ogni Theny
3. Soded Lorriry TheyMe
| condos
I), Canclitioniny Theos |Behausourel Thay -
car Leyricsd Condi lt -
ea type cal conditieninp in uthich an
\nclivicluol semponely to Aome Amul thot psoutd not
odacknanity hnocluce Auch nt. CPaviov, pry chofegint)
SEA He anociakon oy dlimulis and rape CS-R convection)
(b) Obenant LoniHoning -
4 “J Hina ype Gi condikonirg tn ushich
a dwided volanteny behawioun Geads 4 a severe! 071
parvenia & punishment, © Sbinren)
DN in bared P spore and AHmala- CR-S Connachion)
jHue They —
2). Lagniitve “Teeny — mifev 4o indiviolaalls thought
prowlesyt, inkeapas ali om Unelemdeancliry About onirel] ana
hin | hen enulronmerl. (fared on mankel proce)
(Efimaba] stages AR
pac
=: Soa! Leerniig “Tee] People can Lemrn throrgh ebaasc
uy moclels ia conta
and chat erpenien@. The i
Jey the Bored Lorniy wee paintMok vation
| Gnepi— —
| Molivation in -Hhot factor ushich encourcgen peor
+o give thein best performance ahd abo helps in achievirf
OrGaniaaional goal.
= Molivalion means inspiring anel inducing He emblayes
to pergorm in the but pomible mAahnen,
Fea lwuy 2 Molivaton—-
ty Smbeslant Fanclen of Manegement
2). (pnlinucvy Adivily and Complen Procem
3). _Snkorned Feirg | Page holepicol (onapt
yy. Pervasive Funclhien
“_Relaled to Human Facts of production
6). Polivatos can be posilive 0” Iga hve
prow of Molivalien —
fees
[Ned |» [Wants] [femion |> [Achon lo l Sahirjachion
Technisuzs of Mohvalion~ ee
ie 4 awe Molva len @ eae cae
Oo pegave tottvalion ae |
Cinancied pshvalien Malvalien |
® Non- Finanded Mol vahen |
|
Grdiviolucl (Mo Hvetion
@ Lwwep Molvalen |Leche - 3.
Dw
Jiapoalan cs Heo Mohva len
+ Smproun Porormany Lk
* Builel, Posihve ALU Hole
# Reolucey Lraplege Turn
© Reolua Absen leis
+ Sntroduce and Srplemant Ga
7 Srp Emp doy Saliagacheon | Corn ten!
* Makes Lroad Qunuled ( (deep In achiavitg gol
© (sek Aubpoalivie environment1
i
Lthws - 4
Coneap t - er Lede
hip is ths prom
behavionr of propie at work +o
Ong anita lien! gor!
= Lradevbip io 4 payche
e dubordinat) and pre
of in Luenars the
vserds acWNexement of
Logie! prow o inplncrony fon
wicling guidanc: diaccling ard
Qrading.
Leadwahip Functions ~
bTabiny Jrshalue 6). Ongena")
i ieaed a). (p-cadina tion
ay. Laid Comat and rofvalion)
4s. Enaunaginy othe
sy. Manbeininy Relationship
quobhe ef [sash
able of “Ural -
pemoned Ae? © awe
ee bh o=technicod Rnowleclyt
Tore: Caparo onganigi"g Pity
prantional Sb pty fo dest PR
Sem of Rapersl?! + pbifahy to Tole ana
; consign) Qudds Promptly
tess shyle-
. Pruto mal ¢ [pedaols On Authonitanian (Gordes, Vesta)
2) Pankiarba Hi hip on Quaorrotic| onauls nal)
3). Lelne3 Point Lnadeshp oA Crue nin
c Comphe olelagation)i Sectin-8
Sadunhip styler
'\ Autocnalic 0” Authoritarian Leaclmhip
* Combfele conltel on Subosclinaley
+ Liver onde and enpech +o he followed
* Ohne way Lommunicalon
+ Sclesl - Fachny Sitalion
zy Qomotnatic on Pontics alive Leactem hiJs
# Takes ok usions often comb talon
* Ehcowroser paatiopalion e Auborsinaley
+ Proc dey frsclom Linkers to auggstions qnel
ddlcroner qn ievancs
. Jimprowes alhtucle ef em phon tosawy 4 ob
2), Paar rein on Laimes Foi leselovh'f
we
* (smplile delegation
+ Link belwrecn infoarmahion suyfuistel by Auborolinales anal
rUownrcey
i Abprepai oli when subordinates are well tralned ane
Rrowled gra ble
© pufouniatic “TS Aemonahic
(cantando Loon] Caper Buthaty] ©, t= fala, Rado
$ Bom (en bers!) i C Complile olelgatton)
@, (2)
@ @O
a {© oe
’ >@—* oe 8
®Lechout ~Y4
Lommuricalien
Unapt- : f
emp oC munication wed “hes betn eben from the |
© be Dror’. |
Lslin wwors - £ Coram URiCos’ ushich Means
=} 9b nears © Lemmuni cron in a prom by which We Cah |
Aha ow feebry Neus oA thowght Z :
ZD Communication 0 the pro At paar,
belurtn a acne anol 4 DLW g
Srapantancr ] Lenmunieston= :
ly Fodtijates sound planning ;
2). Factitabes caganigiy quncios
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