OD5

User Manual

Version EV1.140b

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 EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic compatibility
based on the standards EN50081-1 (EN55022 CLASS A) and EN61000-4-2/-3/-4/-5/-6/-8/-11 (IEC Teil 2,3,4).
The equipment also tested and passed in accordance with the European Standard EN55022 for the both
Radiated and Conducted emissions limits.

THE OD5 THERMAL PRINTER

TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
EN55022 : 1998,CLSPR 22 , Class A / EN55024 : 1998 IEC 61000-4 Serial / EN61000-3-2 : 2000 / EN 61000-3-
3 : 1995 / CRF 47, Part 15/CISPR 22 3rd Edition : 1997,Class A / ANSI C63.4 : 2001 / CNS 13438,CISPR
22(Class A) / IEC60950 3rd Edition (1999) / GB4943 : 2001 / GB9254 : 1998 / GB17625.1 : 2003

CAUTION
Danger of explosion if battery is incorrectly replaced
Replace only with the equivalent type recommended by the manufacture.
Dispose of used batteries according to the manufacturer’s instructions.

Specifications are subject to change without notice.

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CHAPTER 1 - BARCODE PRINTER.................................................................................4
1-1. INTRODUCTION ........................................................................................................................................4
1-2. PRINTER MODELS ....................................................................................................................................4
1-3. PRINTER ACCESSORIES ...........................................................................................................................4
1-4. GENERAL SPECIFICATIONS ......................................................................................................................5
1-5. COMMUNICATION INTERFACE ...................................................................................................................6
1-6. PRINTER PARTS ......................................................................................................................................7
CHAPTER 2 - PRINTER INSTALLATION ........................................................................8
2-1. RIBBON INSTALLATION.............................................................................................................................8
2-2. LABEL INSTALLATION ..............................................................................................................................8
2-3. LABEL ROLL CORE INSTALLATION INSTRUCTION .....................................................................................10
2-4. CARD / HANG TAGS INSTALLATION .........................................................................................................11
2-5. STRIPPER INSTALLATION........................................................................................................................11
2-6. STRIPPER INSTALLATION DIAGRAM ........................................................................................................13
2-9. PC CONNECTION ...................................................................................................................................14
CHAPTER 3 - OPTIONS INSTALLATION ......................................................................15
3-1. CUTTER PARTS .....................................................................................................................................15
3-2. CUTTER INSTALLATION ..........................................................................................................................15
3-3. EXTENDED MEMORY PARTS ...................................................................................................................18
3-4. EXTENDED MEMORY INSTALLATION ........................................................................................................19
CHAPTER 4 - LED MESSAGE DESCRIPTIONFEHLER! TEXTMARKE NICHT DEFINIERT.
4-1. LED STATUS .................................................................................. FEHLER! TEXTMARKE NICHT DEFINIERT.
4-2. GENERAL OPERATION .................................................................... FEHLER! TEXTMARKE NICHT DEFINIERT.
4-3. SELF-TEST ..................................................................................... FEHLER! TEXTMARKE NICHT DEFINIERT.
4-4. DUMP MODE ................................................................................... FEHLER! TEXTMARKE NICHT DEFINIERT.
4-5. AUTO SENSING ............................................................................... FEHLER! TEXTMARKE NICHT DEFINIERT.
4-6. DIRECT THERMAL / THERMAL TRANSFER MODE SWITCH .................. FEHLER! TEXTMARKE NICHT DEFINIERT.
4-7. ERROR MESSAGES ......................................................................... FEHLER! TEXTMARKE NICHT DEFINIERT.
4-7. ERROR MESSAGES ......................................................................... FEHLER! TEXTMARKE NICHT DEFINIERT.
CHAPTER 5 - MAINTENANCE AND ADJUSTMENT.....................................................27
5-1. THERMAL PRINT HEAD CLEANING ..........................................................................................................27
5-2. THERMAL PRINT HEAD BALANCE ADJUSTMENT ......................................................................................27
5-3. PRINT LINE ADJUSTMENT.......................................................................................................................28
5-4. ADJUST THE CUTTER .............................................................................................................................28
5-5. TROUBLESHOOTING ...............................................................................................................................29

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Chapter 1 - Label Printer
1-1. Introduction
The OD5 is a desktop thermal transfer / direct thermal label printer. With plastic outer casing, the OD5 is
designed to be a lightweight and an economic printer for large variety of printing requirement. Its features are as
follows:

u Direct Thermal and Thermal Transfer Printing Mode

u Print head density of 8 dots per mm (203 dpi)
u Memory for label, graphics, and fonts download (approximately 500KB)
u Optional Real Time Clock for time recording and tracking
u Internal 5” (125mm) label roll capacity and 300M (Max O.D. 64mm) ribbon length (0.5” core size)
u Standard 2MB RAM for Maximum 68” print length
u Standard stripper module for labels
u Optional cutter for ticketing or receipt printing applications
u Free Bundle of label editing software.

1-2. Printer Models

1-3. Printer Accessories

After unpacking, please check the accessories that come with the package, and store them appropriately.

(1) Barcode Printer (2) Power Cables (220V) (3) Switching Power Adapter
(4) Parallel Port Cable (5) Label Roll Core (6) Ribbon Shaft (2pcs)
(7) Empty Roll Core (8) Label Roll Sample (9) Ribbon Roll Sample
(10) Quick Start Guide (11) Product CD

* If a different power supply is used with the printer which has caused damages to the printer itself,
then this is not covered as part of the product warranty.

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1-4. General Specifications
Model Name OD5
Resolution 203 dpi (8 dot/mm)
Print Mode Thermal Transfer / Direct Thermal
CPU 16 Bit
Sensor Location Moveable, center aligned
Sensor Type Reflective
Sensor Detection Type: Label gap, black mark, and punch hole sensing.
Detection: Label length auto sensing and / or program command setting
Print Speed 2~4 IPS Standard
Print Length Min. 12mm (0.47”); Max. 1727mm (68”)
Print Width 104mm (4.10")
Media Label Roll OD: Max. 127mm (5”)
Core Diameter: 0.5”,1”, 1.5”, 3”
Width: 25mm (1 “) ~ 118mm (4.65”)
Thickness: 0.06~0.3mm (0.0025”~0.012”)
Ribbon Length: 300M (981 ft)
Max. ribbon roll OD: 64mm (2.52 “)
Type: transfer ribbons (wax, wax/resin, resin) in widths of 30mm to 110mm (1.88” to 4.33”)
Core Inner Diameter: 0.5”
Printer Language EPL2 ;Firmware Downloadable
Software / Driver Application: Seagull Bartender Driver: Seagull OPAL OD
DLL & Driver: Microsoft Windows 95, 98, Me, NT 4.0, 2000 and XP
Resident Fonts 5 resident alphanumeric fonts (included OCR A & B) those are expandable 8 times
horizontally and vertically. All fonts in 4 directions rotation. 6,7,10,12,24,pts
Image Handling PCX,
Barcode Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart, UCC/EAN-128, UPC
A / E (add on 2 & 5), I 2 of 5, I 2 of 5 with Shipping Bearer Bars, EAN 8 / 13 (add on 2 & 5),
Codabar, Postnet, EAN 128, DUN 14, MaxiCode, PDF417 & Datamatrix code
Interface Serial , Parallel, USB
Interface Transmission Baud rate 4800 ~ 38400, XON/XOFF, DSR/DTR
Memory DRAM: 2MB, FLASH: 1MB
LED Display LED * 2, Bi-Color
Function Key * 1,FEED
Power Auto Switching 100/240VAC, 50/60 Hz
Environment Operation: 40°F to 104°F (5°C to 40°C) Storage: -40°F to 122°F (-20°C to 50°C)
Humidity Operation: 30-85%, non-condensing. Free air.
Storage: 10-90%, non-condensing. Free air.
Cert. Approval CE
Printer Dimension Length: 285mm (11.2”)
Height: 171mm (6.8”)
Width: 226mm (8.9”)
Weight: 2.72Kg
Options Rotary Cutter Module
1MB Flash Expansion Card + RTC (Real Time Clock)
2 MB Flash Expansion Card + RTC (Real Time Clock)
Internal Ethernet Adapter Card
Specifications are subject to change without notice.

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1-5. Communication Interface
Parallel Interface

Interface cable : Parallel cable compatible with IBM PC

Pin out : See below

PIN NO. FUNCTION TRANSMITTER

1 /Strobe host / printer
2-9 Data 0-7 host
10 /Acknowledge printer
11 Busy printer
12 /Paper empty printer
13 /Select printer
14 /Auto-Linefeed host / printer
15 N/C
16 Signal Gnd
17 Chasis Gnd
18 +5V,max 500mA
19-30 Signal Gnd host
31 /Initialize host / printer
32 /Error printer
33 Signal Ground
34-35 N/C
36 /Select-in host / printer

Serial Interface

Serial Default Setting : 9600 baud rate, no parity, 8 data bits, 1 stop bit, XON/XOFF protocol and RTS/CTS

RS232 HOUSING (9-pin to 9-pin)

DB9 SOCKET DB9 PLUG
--- 1 1 +5V,max 500mA
RXD 2 2 TXD
TXD 3 3 RXD
DTR 4 4 DSR
GND 5 5 GND
DSR 6 6 DTR
RTS 7 7 N/C
CTS 8 8 RTS
RI 9 9 N/C
PC PRINTER

NOTE: The total voltage output from parallel port and serial port altogether can not exceed 500mA.

USB Interface
Connector Type : Type B

PIN NO. 1 2 3 4
FUNCTION USBVCC D- D+ GND

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1-6. Printer Parts
Please use the following diagrams to identify each printer part.

1 Cover Open Button 11 LED Light (Ready) 21 Power Socket

2 Top Cover 12 LED Light (Status) 22 USB Port
3 Label Roll Core 13 FEED Key 23 Parallel Port
4 Ribbon Rewind Wheel 14 Print Line Adj. Gear 24 Serial Port
5 Print Mechanism 15 Ribbon Supply Shaft 25 Ethernet Socket (Option)
Ribbon Rewind Shaft + Empty
6 16 Label Guide 26 Fan-Fold Label Insert
Ribbon Take Up Core
7 Locking Tenon (left/right) 17 Label Sensor
8 Stripper Module 18 Platen Roller
9 Memory Card Cover 19 PS2 Socket
Print Head Pressure Adj.
10 20 Power Switch
Screw (left/right)
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Chapter 2 - Printer Installation
This printer model has the following print modes:
Thermal Transfer (TT): When printing, ribbon must be installed to transfer the print contents onto the media.
Direct Thermal (DT): When printing, no ribbon is necessary; it only requires direct thermal media.

2-1. Label Installation

1. Open the top cover by pressing the
Cover Open Buttons on both sides.

2. Place the label roll onto the Label Roll

Core.

3. Loosen and lift the upper print

mechanism by pressing the locking
tenons.

4. Feed the label through the two Label

Guides to the Tear-off Bar.

5. Align the label guides to the label edge.

6. Close the upper print mechanism from

the top to finish label installation.

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2-2. Ribbon Installation
1. Open the top cover by
pressing the Cover Open
Buttons on both sides.

2. Loosen and then lift the

upper print mechanism by
pressing the locking tenons.

3. Take out the ribbon supply

shaft and rewind shaft.

4. Place the new ribbon roll

onto the ribbon supply shaft.

5. Feed the ribbon from the

Ribbon Supply Shaft under
the Print Head.

6. Wrap the ribbon around the

Ribbon Shaft and stick the
ribbon onto the Empty
Ribbon Roll Core.

7. Firmly close the upper print

mechanism.

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2-3. Label Roll Core Installation Instruction

(A) 1” roll core installation instruction

(B) 1.5” roll core installation instruction

(C) 3” roll core installation instruction

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2-4. Card / Hang tags Installation

When installing cord tags, the tag hole must align with the sensor
arrow (as indicated in Photo 1), then use the Label Guide to
secure the tags.

Tag hole position

Sensor Detection Position (Photo 1)

2-5. Stripper Installation

1. Open the top cover by pressing
the Cover Open Buttons on both
sides.

2. Flip to open the stripper module.

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3. Peel off the first label, and feed
the liner through the roller and
the peel off bracket.

4. Pull to level the label.

5. Flip to close the stripper module.

6. Close the print mechanism, and

then press the FEED key.

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2-6. Stripper Installation Diagram

LABEL

LINER

LABEL

LINER

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2-9. PC Connection

1. Please make sure the printer is powered off.

2. Take the power cable, plug the cable switch to the power socket, and then connect the other end of the
cable to the printer power socket.
3. Connect the cable to the parallel port on the printer and on the PC.
4. Power on the printer. The LED light (Ready) should turn green when power is on.

Remark: If you wish to connect with an USB interface, please install the USB driver first.

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Chapter 3 - Options Installation
3-1. Cutter Parts

27 Cutter Module
28 Screw (TAP 3*8) x 2pcs

(Note 1) Please power off the printer before installing

the cutter module.

(Note 2) Do not cut self-adhesive labels! The traces of

adhesive will pollute the rotary knife and
impair safe operation! The service life of the
2
cutter is 500,000 cuts with 160g/m paper weight
2
and 250,000 cuts with 200g/m paper weight

(Note 3) Max.paper cutting width: 116mm

[Suggestion]: When installing the cutter module, set the stop

Position to 29 in your driver. The E value is 29.

3-2. Cutter Installation

1. Open the top cover by
pressing the Cover Open
Buttons on both sides.

2. Flip to open the stripper

module.

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3. Hold the stripper module and
loose the screws.

4. Lift/take off the stripper

module.

5. Open the mechanism by

pressing the Locking Tenon,
plug in the cable connector of
the cutter module (26) onto
the switchboard socket.

Note: There are 2 sockets on

the converting boards (one is
for stripper installation, another
is for cutter installation), before
plug the connector into socket,
please check the pin first.

6. Clip in the right side of the

cutter module (26) first, and
then secure the left side.

7. Flip the cutter module (26)

down to open the cutter.

Note: Please refer to photo (A).

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 (A)

8. Hold the cutter module and

lock it with the two side
screws (27).

9. After the screws are locked,

flip close the cutter module.

10. Close the mechanism to

complete the cutter module
installation.

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3-3. Extended Memory Parts

28 Extended Memory Card

29 PCB Pillar x 2pcs

[NOTE]: Please power off the printer before

installing the extended memory.

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3-4. Extended Memory Installation
1. Open the top cover by pressing
the Cover Open Buttons on both
sides.

2. Take off the media roll spindle.

Open and remove the plastic
cover on the inner base.

3. Secure the PCB pillar onto the

main board.

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4. Check the pins where the
memory is to be connected to,
then plug the memory card onto
the main board.

Note: Please make sure the

aperture on the connector and
the pins match, otherwise when
too much force is applied onto
the memory card, there’s a
possibility that the pins may get
damaged.

5. Close the plastic memory cover.

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4. Control Panel

4-1. LED Status

LED colour Beep Status Description

READY Green Normal

1 Ready for operation
STATUS Status

READY Red (flashing)

3 Printer prints Selftest Label, point 4.3.2
STATUS Orange Selftest
READY Orange (flashing) Auto Sensing Printer is in selfrecognition Mode, point
1
STATUS Orange Mode 4.3.4

READY Green (flashing)

1 Dump Mode Printer is in Dump-Mode, point 4.3.3
STATUS Orange
READY Red (flashing) Direct Printer is in Direct Thermal Mode (TD),
1 Thermal (DT)
STATUS Red Punkt 4.3.5
Mode
READY Orange (flashing) Thermal Printer is in Thermal Transfer Mode (TT),
1 Transfer (TT)
STATUS Red Punkt 4.3.5
Mode
READY
Printer downloads Firmware
STATUS Red (flashing)

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4-3. Operation

With the OD5 all important functions can be activated or alternatively completed with a certain key combination.
For this you have to switch off the printer. Afterwards you keep the FEED key pressed and switch the printer on.
The LED' s will now start to flash. If you release the FEED key, the function is activated, which is indicated with
the LED' s. In order to select another function, you have to start this procedure again right from the beginning.
You can find the postition of the FEED under point 1.6 (position 13).

The individual functions will be explained individually in the following.

The functions of the FEED keys at a glance:

4-3-1. FEED key

If the FEED key is pressed, the printer transports the printer material to the next print position. During printing of
continuous material, pressing the FEED key leads to the fact that the pressure material up to a certain length is
ejected. However, if label material is printed, an individual label is ejected when pressing the FEED key. If the
label length is not correct, please perform the automatic recognition of the label length (see 4-5).

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4-3-2. Selftest Label

The self check function makes it easier for the user to find out if the the printer works correctly. In this mode the
printer prints out a self check side with each press on the FEED key. In order to stop the self check during the
procedure, please switch off the printer.

In order to start the self check mode, please proceed as follows:

1. Switch off the printer.
2. Switch on the printer with pressed FEED key. As soon as you hear three audio signals, the READY LED
flashes red and the STATUS LED shines orange, the printer changes into the self check mode.
3. Release the FEED key now. If the printer functions correctly, it’ll print out the following document after
approximately one second:

Model, version (printhead, resolution)

Firmware version, Checksum of the firmware (06AB)
Serial settings: 9600, no, 8 Bit, 1 Stopbit, XON/XOFF

Printhead test
Cash-memory for print jobs
Available memory for fonts, graphics and sizes

Font (Standard 850)

Printing speed

Label Width (640dot / 8dot = 80mm)

Label Length (809dot / 8dot = 101,1mm)

Label Gap (23dot / 8dot = 2,9mm)

Print Mode: Thermal Transfer or Direct Thermal
Label Sensor: on/off (recognize Label: ok/not ok)

The document printed out with the self check informs about the internal settings of the printer.

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4-3-3. Hexdump Mode
If label settings and the printed result do not match, please check whether any disturbances arose during the
data communication between printers and PC with the assistance of the Hexdump mode.

If the printer receives for example eight instructions, but doesn’t perform these instructions, please print out the
instructions only. That’s how you can assess whether the printer recieved the instructions correctly.

In order to change to the Hexdump mode, please proceed as follows:

1. Switch off the printer. Press the FEED key and keep it pressed.

2. Switch on the printer with pressed FEED key. As soon as you hear three audio signals, the READY LED
flashes green and the STATUS LED shines orange, the printer changes into the Hexdump mode.
Release the FEED key now.

3. The printer will now print „DUMP MODE BEGIN” automatically. This means that the printer is in the
Hexdump mode.

4. Send the incorrectly performed print job to the printer again. The data will now be printed out in the
Hexdump mode.

5. Examine the print out whether the data were transferred correctly.

6. Press the FEED key in order to leave the Hexdump mode. As a confirmation, the printer will print „OUT
OF DUMP MODE automatically “. The printer will now be in the standard mode again.

comment: Alternatively the Hexdump mode can be terminated by switching off the printer.

4-3-4. Automatic identification of the label length

When using paper with control marks (Black Mark) or label gaps (GAP) the printer is able to recognize the label
length automatically with the assistance of the function „automatic identification“, and adjusts itself
automatically to the length. So the printer can specify the label length without previous defaults.

1. Please check whether the sensor is in the correct position.

2. Switch off the printer. Press the FEED key and keep it pressed.
3. Switch on the printer with pressed FEED key. As soon as you hear three audio signals, the READY LED
shines orange and start to flash and the STATUS LED shines orange too. The printer changes into the
Identification Mode. Release the FEED key now. The printer will now recognize the label length
automatically and adjust itself to this length.

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4-3-5. Switching from Direct Thermal to Thermal Transfer Mode

1. Switch off the printer. Press the FEED key and keep it pressed.
2. Switch on the printer with pressed FEED key. As soon as you hear three audio signals, the READY LED
flashes red and the STATUS LED shines red. The printer changes into the Direct Thermal Mode (DT).
Release the FEED key now. The printer prints automatically the message „Now is DT mode” on the label.
This means that the printer is in the Direct Thermal Mode.
3. Switch on the printer with pressed FEED key. As soon as you hear three audio signals, the READY LED
flashes orange and the STATUS LED shines red. The printer changes into the Thermal Transfer Mode
(TTR). Release the FEED key now. The printer prints automatically the message „Now is TTR mode” on the
label. This means that the printer is in the Thermal Transfer Mode.

4-3-6. Printer Initialization (first steps)

If you use the printer for the first time you should proceed after the following operational sequence:

1.) Unpack your printer and check the completeness of the scope of delivery.
(Users guide: Point 1.3)

2.) Insert your ribbon optionally.

(Users guide: Point 2.1)

3.) Insert your label material.

(Users guide: Point 2.2)

4.) Position the label sensor in such a way that your labels will be identified.
(Users guide: Pointt 2.4)

5.) Connect the printer with your computer.

(Users guide: Point 2.9)

6.) Now you should perform the automatic identification.

(Users guide: Point 4.1)

7.) Check the settings that you find on the printed self check label
(Users guide: Point 4.2)

8.) Install the printer driver (when using USB the USB driver has to be installed first).
(Users guide: OD5 Ethernet Installation guide, USB driver Installation guide)

9.) Set the printer settings of the printer driver suiting to your label.

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4-3-7. Error Messages

LED LED Display Audio

Description Solution
Message Ready Status Signal

Print head is 2 x 4 Audio The printer mechanism is not closed Open the printer mechanism and
Red
opened Signals correctly. close it again.

Falls the temperature the printer

Entering the
Red - High temperature at the print head. changes automatically again into
Cooling Process
the readiness mode.

The ribbon is not inserted. The printer

announces an error. Guarantee that the printer is in the
Direct Thermal Mode.
Out of ribbon or
2 x 3 Audio
check ribbon Red
Signals
sensor Insert a new ribbon.
The ribbon is used up and/or the
ribbon role owners does not move.

Guarantee that the label sensor is

in the right position. If the sensor
does not recognize the paper,
Paper cannot be identified. accomplish the automatic
Out of media or recognition mode again.
2 x 2 Audio
check media gap Red
Signals
sensor
Insert a new label role.
Paper is used up.

Possible reasons: Trailer or paper

is into the gap behind the paper
Check paper 2 x 2 Audio
Red Unnormal paper feed feed, the sensor can not
setting Signals
recognize the control marks or
paper is missing.
Syntax error: The printer
Command is not 2 x 2 Audio Wrong instruction; the printer prints
Red command language contains
recognized Signals “Command is not recognized.”
errors.
2 x 2 Audio The memory is full; the printer prints Delete redundant data or install a
Memory is full Red
Signals “Memory full.” memory expansion.
Use the instruction “~X4” to print
Filename can not 2 x 2 Audio The file can not be found; the printer all files. Examine then whether the
Red
be found Signals printst “Filename can not be found.” files exist and whether the names
are correct.
The file name is repeated ; the printer
Filename is 2 x 2 Audio prints “Filename is repeated.” Change the file name and reload
Red
repeated Signals the file again.

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Chapter 5 - Maintenance and Adjustment
5-1. Thermal Print Head Cleaning
Unclear printouts (some parts unable to print) may be
caused by dusty print head, ribbon stain, or label liner
glue, therefore when printing, it’s necessary to keep the
top cover closed. Also, check and prevent paper/label
from being stained or dusty to ensure print quality and
to prolong the print head life. Print head cleaning
instructions are as follows:

1. Power-off the printer.

2. Open top cover.
3. Take out the ribbon.
4. Open the print head by pressing the locking tenons.
5. If on the print head (see yellow arrow) there’s label
pieces or other stain, please use a soft cloth with
industrial use alcohol to wipe away the stain.

Note:
1. Weekly cleaning on the print head is recommended.
2. Please clean the print head with the cleaning card
that comes with the printer.

Recommend: Usage of a cleanningset as follows

5-2. Thermal Print Head Balance Adjustment

When printing with different label materials or using
different ribbon types, unbalanced print quality may
occur due to the media material differences, thus it’s
necessary to adjust the Thermal Print Head pressure.

1. Open top cover.

2. Take out the ribbon.
3. Turning the print head adjustment screws slightly by
Philips screwdriver to increase or decrease print
head pressure.

+ - + -

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5-3. Print Line Adjustment
Use print head adjusting gear to adjust the contacting
surface between print head and label. To get better
printing balance and quality.

1. When turning print head adjusting gear counter-

clockwise (as arrow 1 shows), print head would
move in a direction where arrow A is.

2. When turning print head adjusting gear clockwise

(as arrow 2 shows), print head would move in a
direction where arrow B is.

5-4. Adjust the cutter

1. A cutter-adjusting hole is present on both sides
(where A is pointing to).
2. The cutter will not function properly if there is a
paper jam. Turn the power off and use a #M3
hexagon wrench inserted into hole “A” and open the
cutter from right to left.
3. Power on the printer after clearing the paper jam,
the cutter will return to the correct position
automatically.

Note: The label / paper used for cutting is

suggested to be at least 30mm in height.

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5-5. Troubleshooting
Problem Recommended Solution
Power on the printer, but the LED u Check the power connector
does not light up
LED light turns red (power/status) u Check for software setting or program command errors
after printing stops u Replace with suitable label or ribbon
u Check if label or ribbon is all out
u Check if label is jammed/tangled up
u Check if mechanism is closed (Thermal Print Head not positioned
correctly)
u Check if sensor is blocked by paper/label
u Check for abnormal cutter function or of no actions (if cutter is
installed)
Printing started, but nothing was u Check if label is placed upside down or if label is not suitable for the
printed on the label application
u Select the correct printer driver
u Select the correct label and print type
When printing, label is u Clean the label jam, and if label is stuck on Thermal Print Head,
jammed/tangled up please remove it by using soft cloth with alcohol.
When printing, only part of the u Check if label or ribbon is stuck on the Thermal Print Head
contents were printed u Check if application software has errors
u Check if start position setting has errors
u Check if ribbon has wrinkles
u Check if ribbon supply shaft is creating friction with the platen roller.
If the platen roller needs to be replaced, please contact your reseller
for more information
u Check if power supply is correct
When printing, part of the label u Check if Thermal Print Head is stained or dusted
wasn’t printed completely u Use internal command “~T” to check Thermal Print Head can print
completely
u Check the media quality
Printout not in desired position u Check if sensor is covered by paper or dust
u Check if liner is suitable for use, please contact reseller for more
information
u Check if label roll edge is aligned with Label Width Guide
When printing, page skipping u Check if error occurs on label height setting
occurs u Check is sensor is covered by dust
Unclear printout u Check print darkness setting
u Check if Thermal Print Head is covered with glue or stain
When using cutter, label wasn’t cut u Check if label is set up straight
straight
When using cutter, label wasn’t cut u Check whether label thickness exceeds 0.2mm
successfully
When using cutter, label couldn’t u Check if cutter is installed properly
feed or abnormal cutting occurs u Check if Paper Feed Rods are sticky
When using stripper, abnormal u Check if stripper sensor is covered with dust
function occurs u Check if label is installed properly

Note: If further problems shall occur, please contact your distributor for more information.

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