Radwa Ezz El-Din
Account Manager/ Social Media Manager
+971 559328065 www.linkedin.com/in/
Radwaezzeldin.m@gmail.com radwa-ezz-el-din-الدين-عز-رضوى-
MY CAREER IN A NUTSHELL WORK EXPERIENCE
Dynamic and results-driven account
manager with a proven ability to Account Manager/ Social Media Manager
drive revenue growth and foster NAASDigital - Dubai
strong client relationships. A Dubai-based marketing and advertising
Proficient in social media firm that specializes in reaching online
management and adept at creating audiences
and executing successful marketing December 2021 to March 2023
strategies that align with business
Responsibilities and Achievements
objectives. With a unique blend of
Managed key client accounts, resulting in a 23%
healthcare expertise and marketing
revenue increase over two years.
acumen, I bring a fresh perspective
Developed and executed strategic account plans,
to industries in need of a
identifying growth opportunities.
competitive edge.
Collaborated with cross-functional teams to ensure
timely delivery of products and services. -
Seeking an account manager/
Maintained an 88% client retention rate through
social media manager position in
proactive communication.
Dubai to leverage my skills and
Prepared and delivered comprehensive account
experience in delivering exceptional
reports, outlining performance and
results for clients while exceeding
recommendations
expectations.
Developed and executed social media strategies,
resulting in a 45% increase in online engagement
EDUCATION in one year.
Created and curated compelling content for clients
in both English and Arabic to increase accounts’
Heriot-Watt University, Dubai Campus
visibility and awareness.
2021 - current
Managed social media advertising campaigns for
MSc International Marketing with
several clients, optimizing budgets for maximum
Digital Marketing, Heriot-Watt
ROI.
University.
Monitored social media metrics and provided
actionable insights to refine content strategies.
Alexandria University, Egypt
Engaged with the online community and fostered
2005-2009
positive relationships with followers.
Bachelor's Degree in Pharmaceutical
Planned and executed live event coverage on social
Science
media platforms.
Authored articles and content for several
government sectors on social media.
Radwa Ezz El-Din
Account Manager
RELEVANT SKILLS WORK EXPERIENCE
Key Account Manager
Strategic Account Management: Exeltis Pharmaceuticals
Proficient in managing key client December 2017 - March 2020
accounts and achieving revenue Conducted market research to align sales plans
growth. with women's healthcare trends.
Client Relationship Building: Managed and updated customer databases.
Skilled in fostering strong, long- Prepared market analyses and forecasts.
term client partnerships. Communicated effectively with purchasers and Key
Sales and Negotiation: Opinion Leaders (KOLs) to tailor proposals and
Experienced in prospecting, campaigns.
acquiring new clients, and Successfully expanded portfolio to key accounts in
contract negotiations. Dubai and the northern emirates.
Revenue Growth Strategies: Developed actionable account objectives to
Proficient in developing and achieve financial results.
executing strategic account
plans.
Cross-functional Collaboration: Senior Medical Representative
Strong ability to collaborate with Pharmalink Pharmaceuticals
cross-functional teams for client December 2015 - November 2017
satisfaction. Utilized business intelligence to identify growth
Customer Satisfaction: Achieved opportunities and meet sales targets.
an 88% client retention rate Conducted gap analyses for strategic insights.
through proactive Achieved a 54% sales increase through targeted
communication. strategies.
Data Analysis: Skilled in using Acquired competitor knowledge for a competitive
data analysis tools like Google edge.
Analytics.
Content Calendar Management:
Proficient in project management Senior Medical Representative
tools like Trello and Asana. AstraZeneca Pharmaceuticals
Social Media Management: August 2009 - June 2015
Familiar with Hootsuite for social Translated consumer research into a 124% annual
media scheduling and target achievement.
engagement. Orchestrated successful product launch events.
Digital Advertising: Competent in Fostered strong customer and medical clientele
Facebook Ad Manager and relationships.
Google Ads for optimizing digital Supervised sales department interns.
advertising campaigns.
AI Integration: Proficient in LANGUAGES
seamlessly blending AI and
human creativity to produce Arabic: Mother Tongue
compelling and engaging English: Fluent written and spoken
content.
