Module 2: Applications of big data analytics
INTRODUCTION DRIVERS OF BIG DATA ANALYTICS:
DRIVERS FOR BIG DATA ANALYTICS:
• Digital society:
• Reduced technology costs
• Cloud computing.
• Increased knowledge about data science.
• Social media applications
• Internet of things (IoT).
APPLICATIONS OF BIG DATA ANALYTICS IN MARKETING AND
SALES:
• Building better customer relationship
• Appropriate brand positioning.
• Optimizing pricing strategy
• Designing campaigns and advertisements.
• Better customer analytics
• Effective product improvement
• Sales process automation.
FINANCE ANALYTICS:
• Fraud detection and prevention
• Risk analysis and management
• Real-time analytics
• Consumer analytics
• Customer data management
• Providing personalized services
• Algorithmic trading.
HUMAN RESOURCE:
• Employee retention
• Enhancing training and development
• Streamlining Hiring
• Employee engagement.
• Forecast future.
HEALTH CARE PRODUCT DESIGN:
• Healthcare data solution.
• Bigdata to fight cancer
• Monitoring patient vitals
• Smoother hospital administration
• Healthcare intelligence
• Fraud prevention and detection.
PRODUCT DESIGN:
Product Viability: at this stage, data verifies the product concepts, helps
developers test and adjust to speed up the product design and launch process.
Informed product decision-making: information become more objective,
reliable, and faster.
Product progress measurement: product analytics can inform team members
about which features are working and which are not by creating a reliable road-
map that assesses the product at all stages.
User experience insights: data analytics are used to understand why consumers
are buying their product and how they are using it. Some businesses can take this
a step further to be able to find out why their consumers might opt for a
competitive product instead of theirs.
Product development inspiration: analytics can launch a new innovation or
help an existing product remain viable for an extended period of time, especially
with the rise of new competition leveraging the latest technologies.
SERVICE DESIGN:
• Discover needs and pain points.
• Create ideas
• Develop concept and solution
• Define business model
• Deliver solutions
CUSTOMER SERVICE & SUPPORT:
• Personalization
• Build customer loyalty
• Track customer behavior
• Data collection
• Customer retention
• Predictive analysis
• More convenient support
SCM:
• Inventory predictions
• Product Quality and Temperature control
• Order fulfillment and real-time tracking
• Machine maintenance.
GOVERNMENT OPERATIONS AND FUNCTIONS:
• Collecting taxes.
• Government health care systems
• Agricultural management
• Improvement in Transportation
• Education
• Poverty eradication
• Open government
• Cybersecurity - Anomalies and suspicious behavior are identified using big
data analytics. Cybercrime can be combated with the information that has
been gathered.
• Crime detection and prevention.
• Improved service delivery.
DIFFERENT INDUSTRIES AND SECTORS
• Sports
• Entertainment, communications and the media
• Retail and wholesale trade