MPay WALET

User Guide
 REGISTRATION
STEP 1 STEP 2 STEP 3 STEP 4

Tap “Register” Fill in all required details Key in Phone Number for
Create 6-digit Security PIN
and tap ‘Next’ verification

STEP 5 STEP 6 STEP 7 STEP 8

Re-enter 6-digit Security PIN Tap “YES” to start biometric Biometric scan avalaible for
Registration successful. Tap
and tap “Confirm” to complete set up MPay WALET
“OK” to continue
registration

STEP 9 STEP 10 STEP 11 STEP 12

Biometric setup successful. Tap Take a photo of your IC / Please make sure IC image is
Tap “OK” “Customer Due Diligence” Passport / ID clear and tap “Next”

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 REGISTRATION
STEP 13 STEP 14 STEP 15 STEP 16

Tap “Take a photo of your IC Enter Mother maiden’s name Key in 6-digit OTP code
Alert: Upload successful received via SMS and
& Selfie” and tap “Finish”
registration is complete

REGISTRATION – MINOR (AGED 12-18 YEARS OLD)

STEP 1 STEP 2 STEP 4 STEP 5

Tap Tap “Take a photo of your IC Enter parent’s/ guardian’s

Take a photo of your IC /
“Customer Due Diligence” & Selfie” IC/ Passport number and tap
Passport / ID
“Next”

STEP 6 STEP 7

PARENTS WITH NEW PARENTS WITH EXISTING

ACCOUNT - Enter parent’s ACCOUNT MPay WALET is ready to use
details and tap “Submit” Tap “YES”

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 FACE ID RECOGNITION – iPhone X & Above Login
STEP 1 STEP 2 STEP 3

Follow on-screen instruction to Once completed, home screen

Tap “Login”
capture your face will appear

BIOMETRIC LOGIN – Enable

STEP 1 STEP 2 STEP 3

Go to “Account” and tap at Enter your 6-digits pin to iOS Android

“Biometric Login” confirm enable biometric login The biometric will automatic scan Follow on-screen instructions
to capture your fingerprint

STEP 4 STEP 5

iOS Android Enable successful.

The status screen will be The status screen will be Tap “OK”
displayed. displayed. Tap “OK”

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 BIOMETRIC LOGIN – Disable
STEP 1 STEP 2 STEP 3

Go to “Account” and tap at Enter your 6-digits pin to iOS Android

“Biometric Login” confirm enable biometric login The status screen will be Follow on-screen instructions
displayed to capture your fingerprint

STEP 4

iOS Android
Biometric login is disabled. The status screen will be
Tap “OK” displayed. Tap “OK”

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 ENROLL MPAY MASTERCARD PREPAID CARD
STEP 1 STEP 2 STEP 3 STEP 4

Go to “Cards” and tap at Fill in all required details Key in Phone Number for Create 6-digit MPay
“Add A New MPay Card” and tap ‘Next’ verification Mastercard PIN

STEP 5 STEP 6

Re-enter 6-digit MPay

Mastercard PIN & tap “Confirm” Card enrollment successful.
to complete enrollment Tap “OK”

ENROLL CASA ACCOUNT

STEP 1 STEP 2 STEP 3

Go to “Account” and tap Key in required details and tap

Tap to add bank account Tap “Yes” to add bank account
“Manage Bank Account” “Next”

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 ENROLL CASA ACCOUNT
STEP 4 STEP 5 STEP 6 STEP 7

Check details and tap Upload bank statement then Enter 6-digit PIN Enroll CASA account is
“Confirm” tap ‘Submit’ succesful

RELOAD MPAY BALANCE

STEP 1 STEP 2 STEP 3 STEP 4

Tap to reload MPay

Select reload to: Balance Choose account to reload Enter your preferred amount
Balance

STEP 5 STEP 6 STEP 7

You will be redirected to IPG. Reload succesful

Tap “FPX” to continue Complete the details and
proceed to pay

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 RELOAD MPAY MASTERCARD
STEP 1 STEP 2 STEP 3 STEP 4

Go to Cards and a list of cards Choose card then tap

Enter your preferred amount Tap “FPX” to continue
will appear Reload Card

STEP 5 STEP 6

You will be redirected to IPG.

Complete the details and Reload succesful
proceed to pay

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 FUND TRANSFER - OWN ACCOUNT
STEP 1 STEP 2 STEP 3 STEP 4

Tap “Transfer” Tap “To Own MPay Account” Select account to transfer from Select account to transfer to
and tap “Next”

STEP 5 STEP 6 STEP 7 STEP 8

Enter amount and required Check details and tap Enter 6-digit PIN Fund transfer to own
details. Tap “Next” “Confirm” to transfer account is successful

FUND TRANSFER - OTHER ACCOUNT

STEP 1 STEP 2 STEP 3 STEP 4

Key in required details and tap

Tap “Transfer” Tap “To Other Account” Select account to transfer from
“Next”

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 FUND TRANSFER - OTHER ACCOUNT
STEP 5 STEP 6 STEP 7 STEP 8

Enter amount and required Check details and tap Enter 6-digit PIN security Fund transfer to other account
details. Tap “Next” “Confirm” to confirm is successful

FUND TRANSFER - Face-to-face (F2F)

STEP 1 STEP 2 STEP 3 STEP 4

Key in required details and tap

Tap “Transfer” Tap “Send Money Face2Face” Scan QR Code
“Next”

STEP 6 STEP 7 STEP 8

Check details and tap Enter 6-digit PIN Fund transfer to other account
“Confirm” to transfer is successful

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 FUND TRANSFER - CASA Account
STEP 1 STEP 2 STEP 3 STEP 4

A list of CASA will appear, Choose account to make

Tap “Transfer” Tap “To Own Bank Account”
choose and tap “Send Money” transfer

STEP 5 STEP 6 STEP 7 STEP 8

Enter required details Check details and tap Enter 6-digit PIN
Fund Transfer successful
and tap “Next” “Confirm” to transfer

RECEIVE FUND - Face-to-face (F2F)

STEP 1 STEP 2 STEP 3 STEP 4

Tap “Receive” Tap “Receive (F2F)” Select account to receive from QR Code generated

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 RECEIVE FUND - F2F
STEP 5

Refer transaction history for

status

RECEIVE FUND - SEND REQUEST

STEP 1 STEP 2 STEP 3 STEP 4

Enter amount and required

Tap “Receive” Tap “Send Request” Select account to receive from details. Tap “Next”

STEP 5 STEP 6 STEP 7

Check details and tap Receive fund from other

A list of request will appear
“Confirm” account is successful.
Tap ‘OK’

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 PAYMENT - DISPLAY QR
STEP 1 STEP 2 STEP 3 STEP 4

Select a account to make

Tap “Pay” Enter 6-digit Security PIN QR Code generated
payment

STEP 5

Merchant scan the QR

Code

PAYMENT - SCAN QR
STEP 1 STEP 2 t STEP 3 STEP 4

Scan QR Code to continue Key in required details and

Tap “Scan” Select account to pay
the payment tap “Next”

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 PAYMENT - SCAN QR
STEP 5 STEP 6

Check details and tap Payment is succesful

“Confirm”

CHANGE PIN FOR MPAY MASTERCARD PREPAID CARD

STEP 1 STEP 2 STEP 3 STEP 4

Tap “Card” Choose card and tap

A list of card will appear. “Change Pin” Enter your current 6-digits PIN Enter your new 6-digits PIN

STEP 5 STEP 6

Re-enter new 6-digits PIN Change PIN is successful

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 CHECK BALANCE & TRANSACTION HISTORY - MPay Balance
STEP 1 STEP 2 STEP 3 STEP 4

Transaction History A list of transaction will

Choose account to check.
Swipe down Tap “Transation History” to
Your account will be show appear
check transaction history

CHECK BALANCE & TRANSACTION HISTORY - MPay Mastercard

Tap the preferred account to
STEP 1 STEP
check2 STEP 3 STEP 4

A list card will appear. Check Balance Transaction History

Tap “Card”
Choose preferred card Your balance will be show Tap “Transation History”

STEP 5

Tap “Transation History” to

check transaction history

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 VIEW CARD NUMBER
STEP 1 STEP 2 STEP 3

Go to “Card” and choose A list of card will appear.

from your list of cards Choose preferred card Your card details will appear

ENROLL QUICKASH ACCOUNT

STEP 1
Tap the preferred account to
STEP “To
check2 STEP 3 STEP 4

Tap “Yes” to enroll QuicKash Enter required details,make sure

Tap “Transfer” Tap “To QuicKash Account” the recepient bank is QuicKash
account
and tap “Next”

STEP 5
Tap the preferred account to
STEP “To
check6 STEP 7

Check details and tap Account enrollment is

Enter your 6-digit PIN
“Confirm” succesful. Tap ‘OK’

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 TRANFER FUND TO QUICKASH ACCOUNT
STEP 1 STEP 2 STEP 3 STEP 4

Tap “Transfer” Tap “To QuicKash Account” Tap “Send Money” Choose account to make
transfer

STEP 5 STEP 6 STEP 7 STEP 8

Enter required details Check details and tap Enter 6-digit Security PIN Fund Transfer successful
and tap “Next” “Confirm”

CASH WITHDRAWAL AT ATM

STEP 1 STEP 2 STEP 3 STEP 4

BANK SLIP
Maybank
REKOD URUSAN: PENGELUARAN
AMBANK
EMV JUMLAH TARIKH MASA
01:49PM
PLEASE SELECT ACCOUNT FROM PLEASE SELECT ACCOUNT FROM RM 1,500 17/11/20 CIMB
SAVING RM 100 DARI
CR CARD
KEPADA TEMPAT
USJ 21
CITIBANK
CURRENT RM 200
AID = 0000000404010 HSBC
NO. TRACE = 7306301
MASTER/VISA RM300 KOD RESP = 00 Al Rajhi Bank
URUSNIAGA ANDA TELAH BERJAYA

SILA SIMPAN PENYATA UNTUK REKOD ANDA

TERIMA KASIH KERANA URUSAN DENGAN KAMI
RETAIN STATEMENT FOR YOUR RECORD
THANK YOU FOR BANKING WITH US

Enter MPay Mastercard Prepaid

Enter withdrawal amount Sample of successful ATM
Card PIN number. Select
withdrawal slip
Master/Visa or credit card

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 RESET ACCOUNT
STEP 1 STEP 2 STEP 3 STEP 4

Enter required details and tap Key in 6-digit OTP received via Create new 6-digit security
Tap “Reset Account”
“Next” SMS and tap “Continue” PIN

STEP 5 STEP 6 STEP 7 STEP 8

re-enter 6-digit security PIN Reset account successful. Tap “Yes” to set up biometric Biometric setup is
Tap “OK” scan succesful. Tap “OK”

STEP 9

Biometric setup is succesful.

Tap “OK”

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 INBOX – VIEW NOTIFICATIONS
STEP 1 STEP 2 STEP 3 STEP 4

A list of messages are

Tap “Account” Tap “Inbox” displayed. Tap on a message Message detail will appear
to view details

TERMINATE/BLOCK - MPAY MASTERCARD PREPAID CARD

STEP 1 STEP 2 STEP 3

Tap “Account” Tap “Contact Us” Contact MPay Helpline at

1700-18-6729

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 TOP UP AT PUBLIC BANK CASH DEPOSIT MACHINE
STEP 1 STEP 2

Select “Accept”
Select “Bill Payment” (Note: this screen is about information disclosure).

STEP 3 STEP 2

Key in ‘519’ and press Enter. Advised the customer to input MPay’s Account Number
(Note: The Payment Code for MPAY is assigned as ‘519’). and press Enter

STEP 5 STEP 6

Advised the customer to input the Reference 2 and press Insert amount and follow the guided complete transaction
Enter. Example “Mobile Number”. process onwards.

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 TOP UP AT PUBLIC BANK CASH DEPOSIT MACHINE
STEP 7 STEP 8

Advised the customer to input MPAY’s Account No and

press Enter.

STEP 9

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 PURCHASE VCN CARD
STEP 1 STEP 2 STEP 3 STEP 4

Swipe to left and tap Select “MPay Mastercard Select “I Agree to” and tap
Tap “Card” "Add a New MPay Card" Virtual Card” “Next”

STEP 5 STEP 6 STEP 7 STEP 7

Select account to Enter your 6-digit PIN to Enroll virtual card is

confirm succesful. Tap “OK” Virtual card will appear
purchase

MOBILE RELOAD - LOCAL

STEP 1 STEP 2 t STEP 3 STEP 4

Choose Network Provider and

Enter 6-digits PIN “Next”
Tap “Local Reloads” topup amount. Enter mobile Choose account to pay
number and tap “Next”

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 MOBILE RELOAD - LOCAL
STEP 1

Mobile reload is succesful

MOBILE RELOAD - INTERNATIONAL

STEP 1
Tap the preferred account to
STEP “To
check2 STEP 3 STEP 4

Select network provider

Tap “International A list of countries will appear. & amount. Key in mobile
Select “Others”
Reload” Choose preferred country number and tap “Next”

Tap the preferred account to

STEP 5 STEP 6 STEP
check7

Enter 6-digits PIN to Mobile reload is succesful.

Select account to topup
continue Tap “OK”

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 PARCELPAY EXPRESS
STEP 1 STEP 2 STEP 3 STEP 4

A list of prohibited item will

Tap “ParcelPay” Tap "Add Parcel" appear. Tap “I Agree” to Tap “Pick Up From”
continue

STEP 5 STEP 6 STEP 7 STEP 8

Key in required details Key in required details Key in Parcel Details and
Tap “Deliver To”
and tap “Add” and tap “Add” tap “Get Rate”

STEP 9 STEP 10 STEP 11 STEP 11(a)

Review Pick Up and Deliver Pay Later

Check parcel details and You can choose to “Pay
details then tap “Next” to your parcel will appear at
tap “Proceed” Later” or “Pay Now”
continue Parcel List for payment later

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 PARCELPAY EXPRESS
STEP 11(b) STEP 12

Pay Now
choose a method to make Enter 6-digits security PIN
payment

BILL PAYMENT
STEP 1
Tap the preferred account to
STEP “To
check2 STEP 3 STEP 4

A list of bill categories will

Tap “Bill Payment” appear. Choose type of bill. Fill Select account to pay Enter 6-digit PIN
in required details & tap “Next”

STEP 6

Bill payment is succesful

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 ENTERTAINMENT
STEP 1 STEP 2 STEP 3 STEP 4

A list of entertainment categories

Tap “Entertainment” will appear. Select entertaiment, Select account to pay Enter 6-digit PIN
fill required details and tap “Next”

STEP 5

Purchase is succesful

CHANGE MPAY WALET 6-DIGIT PIN

STEP 1 STEP 2 STEP 3 STEP 4

Tap “Account” Tap “Change Wallet PIN” Enter current 6-digit PIN Enter new 6-digit PIN

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 CHANGE MPAY WALET 6-DIGIT PIN
STEP 5 STEP 6

Re-enter new 6-digit PIN to Change PIN is succesful.

confirm Tap “OK”

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