Shabana Shaikh is an Indian national who currently works as a Customer Relationship Executive at ICICI Lombard Pvt Ltd. She has over 5 years of experience in customer service roles. She holds a BCA from Wadhwa College of Technology and has skills in HTML, CSS, and Microsoft Office. She is motivated, a good problem solver, and has experience managing stressful environments.
Shabana Shaikh is an Indian national who currently works as a Customer Relationship Executive at ICICI Lombard Pvt Ltd. She has over 5 years of experience in customer service roles. She holds a BCA from Wadhwa College of Technology and has skills in HTML, CSS, and Microsoft Office. She is motivated, a good problem solver, and has experience managing stressful environments.
Shabana Shaikh is an Indian national who currently works as a Customer Relationship Executive at ICICI Lombard Pvt Ltd. She has over 5 years of experience in customer service roles. She holds a BCA from Wadhwa College of Technology and has skills in HTML, CSS, and Microsoft Office. She is motivated, a good problem solver, and has experience managing stressful environments.
Shabana Shaikh is an Indian national who currently works as a Customer Relationship Executive at ICICI Lombard Pvt Ltd. She has over 5 years of experience in customer service roles. She holds a BCA from Wadhwa College of Technology and has skills in HTML, CSS, and Microsoft Office. She is motivated, a good problem solver, and has experience managing stressful environments.
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SHABANA SHAIKH
Shabana Firoz Shaikh
102 stanly cafe building Al yahar street Khalidiya Abu Dhabi Mobile No –+971 54 360 1401 /+971544629731 Email Address: -firozshaikhfs05@gmail.com
PERSONAL DETAILS
Date of Birth : 12th Mar 1995
Nationality : Indian Languages Known : English & Hindi Gender : Female Passport No. : Y7431698 Visa : Marital Status : Married
ACADEMIC QUALIFICATION
⮚ BCA(2017) from Wadhwa College of Technology(SNDT). 62%
⮚ Intermediate (2013) from Ideal Junior College Mumbai with
50.67%
⮚ High School (2011) from Trombay Public High School, Mumbai with79.09%.
SPECIALIZATION
⮚ BCA (Bachelor of Computer Applications)
COMPUTER SKILLS
⮚ Basic: MS-Office &Internet. MS-Excel.
Technical skill : HTML and CSS
PROJECT ⮚ Catering Management System.
ACHIEVEMENTS
⮚ Awarded as a BEST PERFORMANCE for the month of April, May & June 2014. EXTRA CURRICULAR ACTIVITIES
⮚ Participated in collage activities actively.
⮚ Awarded as a BEST STUDENT in school level.
CORE COMPETENCE
⮚ Good communication, problem solving & learning skills.
⮚ Hardworking and adaptive to all situations. ⮚ Self-motivated & able to make decisions independently. ⮚ Good with Analytical and Problem Solving Techniques. ⮚ Capable of handling stressful environments. ⮚ Excellent working relationship with External client.
WORK EXPERIENCE
LAST WORK EXPERIENCE Years
Digicall Tele services PVT LTD
2018 to August 2019 Designation : Customer Service Associate
ARVATO BERTELSMANN 2019 to 2021
Designation: Data Processing Associate
Job Profile :-
⮚ Previously work with Out Bound- Retention & Revenue Process With Dish TV Team. ⮚ Working with Assistant Manager & Team Leader to develop / implement action plans to achieve desired performance level ⮚ Assist with training and identify training needs within the group and providing feedback behalf of team leader ⮚ Ensuring all targets is met as per the KPI ⮚ Updating the team members about the latest development in the business and the benefits provided to the customer ⮚ Provide support to all the members of the team ⮚ Co-ordination with the client in reference to various issues and escalation ⮚ Ensure Team Work, Productivity and efficiency in various task manned
CURRENT WORK EXPERIENCE Years
IDBI BANK PVT LTD Designation: Phone banking officer Dec 2021 to Jan 2022
ICICI LOMBARD PVT LTD
Aug 2022 to Feb2023 Designation: Customer Relationship Executive
ATONS Job Profile :-
● Hard core sales
● Co-ordination with the client in reference to various issues ● Provide support to all the members of the team
DECLARATION
I hereby declare that all the details furnished hereby are true to my best of my knowledge.
