HEAT PUMP WATER HEATER USER MANUAL

MODEL NUMBER: EE-HWS-SSHP-200

Thank you for choosing Emerald Energy.
This leaflet contains important information on the correct
installation and operation of your heat pump water heater.

POWER SUPPLY: 220V-240V/1N~50Hz

ENVIRONMENT TEMPERATURE: -7°C ― 43°C
Working water temperature: Min inlet water temperature 8°C,
Max outlet Water Temperature 60°C. If the system is always used
beyond the available range, please contact with manufacturer

PACKING LIST ⚠ WARNING For outdoor use only.

Please read all the information before commencing
1 User manual
installation and retain for future reference.
1 Heat pump unit This appliance must be installed, commissioned, and serviced by
an authorised technician in accordance with these instructions.
1 Water tank unit
This unit requires reliable earthing and connection before use.
1 TPR valve
In areas vulnerable to lightening strikes lightning protection
1 Condensation drainage pipe measures must be carried out.

2 Soft connecting pipe This unit is not suitable for use in cold winters. Water reserved in
the pipe system must be drained.

SAFETY MEASURES
Do not insert any objects or obstruct the air inlets and outlets. The high speed internal rotor could cause damage or injury.
In the event of any unusual activity, such as a burning smell, turn off the manual power switch immediately and contact a
authorised service technician.
When the unit needs to be repaired, removed or re-installed contact an authorised service technician.
Do not install the unit where there is potential for combustable gas leaks as it may cause a fire.
Confirm the installation base is strong enough to support the unit prior to install. If the base is not strong enough over
the long term it could cause device failure or injury.
Turn the power off before cleaning the unit.
 INSTALLATION

LOCATIONS TO AVOID DIMENSIONS

311mm
Areas with high salt levels, corrosive gas, or mineral oils.
Near flammable items.
Locations with serious power supply voltage fluctuation.

555mm
Unstable locations such as cars, mobile homes and cabins.

180mm
Places with strong electromagnetic waves.

109mm
Environments with especially hash environmental conditions.
650mm 143mm

INSTALLATION CHECK

385mm
1. Confirm the model, number, name etc to avoid incorrect
installation.
936mm
2. Ensure there is enough space for installation and maintenance.
3. Dry, well ventilated location, without obstructions to the air inlet
and outlet.
4. The installation surface is suitable to avoid electric shocks.

143.75
5. The power supply and and wire diameter capacity are in Hot water outlet TPR valve

accordance with the electrical installation requirements. A A

6. Electrical work must be insulated and compliant with electrical

technical standards. 0410 0515

30°
7. The unit must be powered for 3-4 hours before use.

759
1730mm

Water temperature sensor

INSTALLATION SPACE Circulation input

130.5
1. Check space for maintenance before installation. Circulating output

251.5
715.5mm

2. There are no obstacles within 1 meter of the front of the heat pump.

95
3. The space beside the water pipe can be increased if required.
150
Cold water inlet

Drainage
228.5
177

HOISTING HEAT PUMP

1. Use four or more soft lifting belts to lift the heat pump.
2. Avoid scratches and damage to the surface of the unit by using
the protective plates when moving.
3. Ensure the foundation is suitable before moving the unit.
4. Consider the drainage channel at the base as the heat pump will
produce condensation water.
5. Affix the shock absorber to the base. 

Horizontal installation space (units mm) Hoisting diagram

 PLUMBING CONNECTION

IMPORTANT INFORMATION
The following instructions and schematics have taken into When connecting the water inlet and outlet pipes use two pipe
account standards AS4324, AS4020, AS1056.1, AS/NZS2712, wrenches to control the two pipes, and ensure the water inlet and
AS/NZ3350.240/30/30.2, AS3498 and represents an optimum outlet pipes are not turning around. Refer to diagram below.
installation procedure for this unit to ensure minimum requirements
are met for local regulations.
All our systems are designed for installation by a licensed plumber in
accordance with standards set out in AS/NZS 3500.4 and AS 3000.
Prevent air, dust and other particles from entering the water pipes.
Install the whole system before attaching the water pipes.
Water inlet and outlet pipes should be protected by the insulation.
Ensure stable water velocity to avoid excessive throttling.
 hen moving only use the holes on the beam of the base.
W
Do not use the water inlet and outlet pipe for hanging. Connecting water inlet and outlet pipes
(Refer to the Hoisting Heat Pump diagram).

PLUMBING SCHEMATICS
1. Cold Water supply outlet (20mm female thread) 7. Expansion Control Valve (ECV) (if required by council 700kPa)
2. Hot Water Outlet (20mm female thread) 8. Pressure Reduction Valve (500kPa)
3. Condensation drainage 9. Non-return/Isolation Valve
4. PTR Relief Valve* (15mm female) (850kPa) 10. Isolation Switch (Hard wired into 20 Amp circuit)
5. Power Cable 11. Water temperature sensor
6. Tempering Valve (high performance recommended) 12. Electric heating element cable

4 2
To drain

To house
6
Water temperature sensor 11

12
Control panel

2 7 To drain

2 1
Hot water
9
Cold water 8 Cold water
10

1 1
5 To drain 3

Plumbing Schematics
 PLUMBING CONNECTION

PLUMBING CONNECTIONS

COLD WATER SUPPLY OUTLET TEMPERING VALVE

1. The cold water supply connection is a 20mm female thread. 1. The systems are automatically programmed to produce hot water
in excess of 50°C. As such, in accordance with AS/NZS3500, it is
2. The cold water supply should be connected to a 20mm socket. mandatory that a Tempering Valve is installed.
3. The cold water supply outlet can also act as a drainage point 2. We recommend a high performance, or solar rated tempering valve
for emptying the system. is used to ensure a more accurate hot water delivery temperature.
3. Your old hot water system may not have had a tempering valve
installed before and therefore you will notice a change in the
HOT WATER CONNECTION temperature of the hot water. This is normal and required under
1. The hot water supply connection is a 20mm female thread. new legislation. Should you have any concerns, please contact
your installer.
2. The hot water supply should be connected to a 20mm socket.
3. To ensure thermal efficiency all hot water lines and connections
must be insulated with a minimum 13mm closed cell insulation. SELECTION OF THE WATER PIPES
4. All hot water supply parts must be constructed from copper.
Model No. Inlet Outlet

CONDENSATION DRAINAGE EE-HWS-SSHP-200 15mm 15mm

1. The process of heat extraction from the atmosphere through

evaporator coils results in the production of water in the form of 1. The pipe press and flow rate should be calculated before
condensation. More humid environments will produce higher rates the diameter selection, the range of pressure drop is
of condensation. 0.3 kgf/cm2 - 0.5 kgf/cm2 (3m - 5m) the range of head pipe
flow rate is 1.2m/s - 2.5m/s.
2. To collect this water by-product a condensation tray is located at
the bottom of the heat pump. Overflow from this tray flows out 2. The hydraulic calculation should be made after the selection of
through the condensation drain. pipe diameter, if the resistance is more than pump head, then
3. The system comes with a pre-installed condensation drainage con- need to choose a more powerful pump, or choose a bigger pipe.
nection elbow. Condensation can be drained to the nearest storm
water via a drainage pipe. If not drained properly, the condensation
will attract termites as well produce algae and moss growth.
WATER QUALITY
4. The condensation line is gravity fed and should run downwards
1. Poor water quality will produce more scale and sand, so this type
and be free of kinks to ensure the free flow of water.
of water should be filtered.
2. The water quality should be analyzed before system running, to
TEMPERATURE & PRESSURE RELIEF (TPR) VALVE measure the PH value, conductivity, Chloride ion concentration
and sulphate ion concentration.
1. This system is supplied with a loose TPR valve appropriate to
the pressure rating of the water heater tank. If the TPR valve is 3. Recommended filter meshes is approximately 40 meshes.
missing please contact your supplier. The valve rated capacity:
4. The acceptable water quality standard is showed as below table.
850kPa; 10kW; Set temperature: 93 - 99°C.
2. The supplied TPR valve must be installed as per the water tank
schematic Connection Dimensions and Components under the
socket marked "RELIEF VALVE". PH Total Sulphate Chlorine Ammonia
Conductivity
value hardness ion ion ion
3. The TPR valve must be insulated with a minimum 13mm closed
< 200μV/cm
coupled insulation, to minimise heat lost. 7~8.5 < 50ppm None < 50ppm None
(25°C)
4. The TPR valve must be installed so that the drain line is facing Sulfate
downwards at all times with the discharge point remaining open Silicon Iron content Sodium ca
ion
to the atmosphere.
5. A discharge pipe connected to the pressure relief device is to be < 50ppm < 50ppm < 0.3ppm N/A < 50ppm
installed in a continuously downward direction and in a frost-free
environment. Do not connect any pressure-relief device to the
condensation drain pipe. The water may drip from the discharge
pipe of the pressure-relief device. This pipe must be left open to
the atmosphere. The pressure-relief device is to be operated
regularly to remove lime deposits and to ensure it is not blocked.
 ELECTRICAL CONNECTION

PRE-CONNECTION AND REGULATIONS CIRCULATION PUMP INSTALLATION

When connecting the unit, electrical work must comply with the local This heat pump includes a built-in circulation pump. You do not need
supply authority regulations as well as AS/NZS 3000. add an extra circulation pump. However depending on the system
design, and flow rate requirements, you can add an extra pump.
The power rating of the unit is set at 20 amps as such the mains
power supplying the unit must have a 20 amp minimum circuit
breaker fitted.
NOTE this device is fitted with an over-temperature control cut-out. Model No. Water Pump
Under no circumstances must the water heater be in operation
without this safety device connected to the circuit. Re-setting and EE-HWS-SSHP-200 Built-in
replacement of this device must only be carried out by a qualified
electrical contractor.
(AS/NZS 60335-1 Clause 7.12.2): disconnection must be incorporated
in the fixed wiring in accordance with the wiring rules.
ELECTRIC WIRING DIAGRAM
FUSE: 250V, T3.15A
Electrical wiring diagram is located on the inside of heat pump's
To ensure effective external grounding the the power supply circuit electrical box cover.
unit must have a reliable connection.
Wiring must be conducted by a professional installation
technician in accordance with the circuit diagram.
The power and signal line layout should be neat and not in contact
with each other or the connecting pipe and the valve body.
If this unit does not match the power line and does not allow the
wires to connect please supply specifications as per provisions.
After all wiring is completed, please carefully check it before switch-
ing on the power supply.
If the supply cord is damaged, it must be replaced by either the
manufacturer, a service agent or similarly qualified person in order
to avoid a hazard.
 CONTROLLER INSTRUCTIONS

CONTROL SYSTEM SPECIFICATIONS CONTROLLER - SCREEN INSTRUCTIONS

OPERATING CONDITION ICON STATUS DESCRIPTION

Constantly bright Heat pump is on

Voltage 220V~+-10%,50Hz+-1Hz
Extinguished Heat pump is off
Ambient temperature -7~+43°C
Flashing Pre-start cooling mode
Storage temperature -20~+75°C
Constantly bright Under cooling mode
Relative humidity 0~95%RH
Flashing Pre-start heating mode
Temperature accuracy -1°C
+
Constantly bright Under heating mode

Constantly bright Service warning

Constantly bright  nder AUTO mode (final water

U
temperature will be decided automatically
MAIN FEATURES according to ambient temperature)
• Display the water temperature and temperature set-point, and
Extinguished  nder manual setting mode (final water
U
also check the coil temperature, ambient temperature and ex- temperature will be decided according to
haust temperature. manual setting, usually 55°C)
• Power cut memory function. Constantly bright Water connection between heat pump
and water tank or pool (like swimming
• When the power is cut, the clock will still work. pool heat pump or split heat pump with
• Timing on/off. water circulation)

Extinguished Refrigerant connection between heat

• Automatic defrosting.
pump and water tank (like all-in-one heat
• Forced to defrost. pump or split heat pump with refrigerant
circulation)
• Large LCD display.
Flashing every 1 sec. Ventilation mode with high speed
• Has protection function. (based on F64=1)

• The error code display and query. Flashing every 2 secs. Ventilation mode with low speed
(based on F64=1)
• Key-Lock function.
Constantly bright Under defrosting mode while heat pump
• Anti-freezing function. is on

• When there is no wire controller or wire controller is broken, Flashing Pre-start defrosting mode while heat
the system can recognize it, and control the heat pump to run pump is on
automatically. Flashing Refrigerant is recycled whie heat pump
is off
• Systems are pre-set at 60°C storage temperature to ensure the
control of legionella bacteria. Constantly bright Under booster mode or electric heater
mode
• Temperature differential is pre-set at 15°C
(i.e. heap pump heating cycles begins at 45°C water temperature). Flashing Under sterilization mode

RT Display Current real water temperature

ST Display Water setting temperature

Display Water temperature value and error code

Controller Screen Constantly bright Celsius temperature

Display Real time

Display Timer mode (ECO mode)

Controller Buttons Constantly bright In the range of timer period

Flashing Set starting time for timer mode

Constantly bright Out of the range of timer period

Flashing Set ending time for timer mode

Constantly bright/ Time period 1 under timer mode,

1 Extinguished setting while constantly bright;
Finish setting while extinguished;

Constantly bright/ Time period 1 under timer mode,

2 Extinguished setting while constantly bright;
Finish setting while extinguished;

Constantly bright/ Time period 1 under timer mode,

3 Extinguished setting while constantly bright;
Finish setting while extinguished;

Constantly bright The button is locked

 CONTROLLER INSTRUCTIONS

CONTROLLER - BUTTON INSTRUCTIONS OPERATING INSTRUCTIONS

MODE DESCRIPTION TURN THE HEAT PUMP ON/OFF

Power on/off 1. Press this button for 1 second to turn the 1. When the lock symbol is visible, pressing any button once will
and exit button system on/off. unlock the controller and further illuminate the screen.
2. In the query state, press this button to return
to the main interface. 2. Press “ ” button for more than 1 second to turn ON/OFF heat pump.
3. In the setting state, press this button to return 3. When heat pump is off, “ ”does not light up.
to the main interface.
4. When the controller is powered on for the first time, it is in the off
Up 1. Press this button at main interface to state. Then from the 2nd time, the state will be same as last time
increase water setting temperature. before power disconnection.
2. Press this button for 3 seconds in the power
on/off state to enter the query state.
3. In the query status, click and check different
parameters.
AUTO/MANUAL WATER TEMPERATURE SETTING MODE
4. At parameter setting status, press to modify 1. Press the “M” button to switch Auto/Manual water temperature
parameters.
setting.
Down 1. Press this button at main interface to 2. The icon “AUTO” lights up in Auto water temperature setting mode,
decrease water setting temperature.
the icon “AUTO” turns off in Auto water temperature setting mode.
2. Press this button for 3 seconds in the power
on/off state to enter the query state. 3. The default setting (F63=0) is the Manual water temperature
3. In the query status, press and check different mode. The default setting is Auto water temperature mode when
parameters. F63 is set from 0 to 1.
4. At parameter setting status, press to modify
parameters. 4. In the Manual mode, the final water temperature is controlled
according to the manual temperature setting value.
Heating/Cooling 1. In the main interface, press and hold for 3
seconds to start (and enter zero cold water 5. In the Automatic mode, the final water temperature is automatically
time setting)/turn off the timing zero cold determined according to the ambient temperature.
water function; (when parameter 64=1)
2. In the main interface, press for more than 1
second to cancel the zero cold water function TO SET WATER TEMPERATURE SETTING TO 'MANUAL' MODE
in this period; (when parameter 64=1)
3. In the main interface, press within 1 second to 1. In manual mode, press button “∧” or “∨” to enter the water
activate/deactivate the manual zero cold temperature setting.
water function. (when parameter 64=1)
4. Under the main interface, click to switch 2. Press the button “∧” or “∨” to increase or decrease the water tem-
between heating and cooling operation status perature setting value. Press the button “∧” or “∨” for more than
(when parameter 64=0) 1 second to quickly increase or decrease the water temperature.
Time 1. In the main interface, click this button to enter 3. Press the button “ ”, or no operation for more than 5 seconds,
the clock setting, and press again to switch and the controller will return to the main interface. When the value
“hour” and “minute”. is modified, it will flash for 2 seconds and then return to the normal
2. In the main interface, press this button for 3 display state.
seconds to start or exit timer mode.
4. Water temperature setting range is determined by different gas
Set 1. In the main interface, click this button to and different applications:
switch automatic/manual water temperature
setting. “AUTO” displayed when automatic
F04=0 water temperature can be set from 28 - 55°C default 55°C
mode, “AUTO” not displayed when manual.
2. In the main interface, press this button for 3 F04=1 water temperature can be set from 28 - 75°C default 60°C
seconds to enter the parameter interface.
F04=2 water temperature can be set from 28 - 60°C default 55°C
Button combination: S
 ystem is ON, in the main interface press both
of two button ssimultaneously for 3 seconds to F04=3 water temperature can be set from 28 - 40°C default 28°C
turn on/off electric heating element.

System is ON, in the main interfacepress both of

2 buttons simultaneously for 3 seconds to turn TO SET WATER TEMPERATURE SETTING TO 'AUTO' MODE
on/off defrosting mode.
1. In Auto mode the water temperature will automatically be
System is OFF, but keep system connected determined according to the ambient temperature.
with power supply within 5 minutes. In the main Manual setting will not work work.
interface, press both 2 buttons simultaneously
for 10 seconds to enter/exit refrigerant charging 2. Press the button “ ”, or no operation for more than 5 seconds,
or recycling mode. and the controller will return to the main interface.
Under the main interface, press and hold for 3. The following guide indicates the relationship between ambient
10 seconds to turn on/off the “sterilization” temperature and water temperature:
function manually.
A.T. (ambient temperature) Water temperature
System is OFF, make sure the system connects
with the power supply less than 5 minutes A.T.< 15°C 55°C+parameter F05
before operation. 15°C ≤ A.T.< 20°C 53°C+parameter F05
In the main interface, press all of 3 buttons
simultaneously for 3 seconds to activate self- 20°C ≤ A.T.< 25°C 50°C+parameter F05
inspection of controller screen. 25°C ≤ A.T.< 30°C 48°C+parameter F05
System is OFF, make sure the system connects 30°C ≤ A.T.< 35°C 46°C+parameter F05
with power supply less than 5 minutes before
operation. Press all 4 buttons simultaneously for 35°C ≤ A.T. <38°C 44°C+parameter F05
5 seconds to restore the factory default settings. 38°C ≤ A.T. 42°C+parameter F05
 CONTROLLER INSTRUCTIONS

REAL TIME CLOCK SETTINGS ELECTRIC HEATER CONTROL

1. In the main interface, click the button “ ” to enter the real-time
BOOSTER MODE
clock setting interface:
- Press the button “ ” again to enter hour setting 1. To turn on/off electric heating element Press both buttons“ ”+“
(“HH” zone is flashing) ” simultaneously for more than 3 seconds.
- Press the button “∧” or “∨” to adjust hour to the real time 2. The electric heating element will heat the water to the set
- Press the button “ ” again to confirm the hour and enter the temperature.
minute setting (“MM” zone is flashing)
- Press the button “∧” or “∨” to adjust minute to the real time 3. The icon " " keeps constantly bright during Booster mode,
- Press the button “ ” again to confirm the minute also the heat pump will stop running.
- Press “ ” to confirm time clock setting and return to the main
interface.
ELECTRIC HEATER MODE
2. In the real-time clock setting interface, no button operation for
more than 5 seconds, the current real-time clock setting value 1. If the following issues happen, the electric heating element will
will be confirmed and returned to the main interface. be activated if water requires heating:
• High pressure alarm
• Low ambient temperature mode
TIME PERIOD SETTINGS • High ambient temperature mode
1. The three default time periods are 09:00-17:00, 00:00-18:00, • High gas exhaust temperature alarm
00:00-00:00.
• Gas exhaust temperature sensor failure
2. In the main interface, press the button “ ” for 3 seconds to enter
• Gas return temperature sensor failure
or exit time period setting.
2. Under manual mode for water temperature setting, the working of
3. In the time period setting interface, click the button “ ” to switch
electric heating element is decided by water setting temperature
the hour and minute of the start time and end time, also click the
and dead-band temperature.
button “ ” to switch time period 1, 2 and 3.
3. Under Auto mode for water temperature setting, the working of
4. The value is flashing when switching to the corresponding value
electric heating element is decided by water temperature and
of the time period. Meanwhile the icon “ON” or “OFF” is flashing,
ambient temperature, please see following table:
Press "∧” or “∨” to increase or decrease the corresponding value.
Press the button “ ” or no operation in 15 seconds, the setting
A.T.(°C) A.T≤15 15 20 25 30 35 A.T≥38
will be saved and the controller will return to the main interface. <A.T≤20 <A.T≤25 <A.T≤30 <A.T≤35 <A.T≤38
5. In the time period setting interface, the corresponding icon ON W.T.(°C) 55+F05 53+F05 50+F05 48+F05 46+F05 44+F05 42+F05
will be displayed if the corresponding time period is set, the
corresponding icon OFF will be displayed if the corresponding
time period is not set.
HIGH TEMPERATURE MODE
6. The system will only work during the time period if it is set.
1. When ambient temperature ≥ 43°C (it can be adjusted by F86), the
7. If the start time is same as the end time, it will canceling this timing heat- pump will stop running. The system will activate the electric
period. heating element to heat the water instead until the temperature
8. If all 3 timed periods are canceled, system is allowed to work recovers to the normal range.
anytime. 2. When ambient temperature ≤ 41°C, the electric heating element
9. If the start time of time period is later than the end time, the end will stop running. The system will activate the heat pump and run in
time is considered to be the 2nd day. standard conditions..
3. Under low temperature mode, the working of electric heating
element is decided by water setting temperature and dead-band
temperature.

LOW TEMPERATURE MODE

1. When ambient temperature ≤ -7°C (it can be adjusted by F10), the
heat pump will stop running, also the electric heating element will
start to work if necessary.
2. When ambient temperature is ≥ -5°C the electric heating element
will stop working. The heat pump will run if necessary.
3. Under low temperature mode, the electric heating element starts
or stops working which is decided by water setting temperature
and dead-band temperature.
 CONTROLLER INSTRUCTIONS

MANUAL DEFROSTING MODE MANUAL STERILIZATION

1. In the main interface, Press the buttons “M” + “∨” simultaneously for 1. If the controller is in the normal display state and it is currently
more than 5 seconds to activate or deactivate the Defrost mode. in the heating mode, press the “M”+“∧”+“∨” button at the same
time for more than 5 seconds to activate or deactivate the
2. If the defrosting mode is activated, the icon will be displayed.
“sterilization” function. The " " is flashing under manual
Please note defrosting mode will not work if heat pump is in
“sterilization” operation.
cooling mode.
2. When heat pump is in cooling mode, "sterilization" operation is
not allowed.

QUERY SYSTEM RUNNING STATUS

1. In the main interface, no matter if the system is ON or OFF, press
the button “∧” or “∨” for more than 3 seconds to enter the running
CONTROLLER BUTTON LOCK
status query interface. All buttons will be locked if there is no button operation for more than
60 seconds. Click any button to unlock.
2. Press the button “∧” or “∨” to check each of the following codes.
3. Click the button “ ” or no operation for more than 30 seconds,
the controller will return to the main interface.
ERROR CODE
4. After entering the view mode, the last viewed code (the default is
“00” after power-on) and its corresponding value are displayed. 1) “E09” is displayed when the communication between the main
board and controller is abnormal, or the data line is not connected
5. Click the button “∨” the following code table can be displayed in order: normally.
2) “--:--” is displayed when the valid clock cannot be obtained, and
DESCRIPTION CODE Remark the communication indicator of the main control board flashes. The
buzzer sounds when an alarm occurs. Press any key to silence the
Gas cycle/water cycle 00 0=water cycle, 1=gas cycle
(Dynamic/X8) alarm.

High pressure switch 01 0=open, 1=close 3) Please see the following detailed error code table:
Low pressure switch 02 0=open, 1=close

Water flow switch 03 0=open, 1=close ERROR DESCRIPTION

CODE
EEV value 04 Real instant detected value
E01 Water flow switch disconnected (water cycle heat pump)
Evaporator coil sensor 05 Real instant detected value
E02 Exhaust temperature too high
Ambient temperature sensor 06 Real instant detected value
E03 High-pressure switch failure
Suction temperature sensor 07 Real instant detected value
E04 Low-pressure switch failure
Exhaust temperature sensor 08 Real instant detected value
E09 Communication failure between controller and main board
Tank water temperature 09 Real instant detected value
E11 Evaporator coil temperature sensor failure
Returned water temperature) 10 Not for Dynamic/X8
E12 Ambient temperature sensor failure
Compressor 11 0=OFF, 1=ON
E13 Exhaust temperature sensor failure
4-way valve 12 0=OFF, 1=ON
E14 Water inlet temperature sensor failure
High-speed of fan 13 0=OFF, 1=ON
E15 Tank temperature sensor failure
Low-speed of fan 14 0=OFF, 1=ON
E17 Absorb temperature sensor failure
Circulation water pump 15 0=OFF, 1=ON (Not for Dynamic/
X8) E18 Water outlet temperature sensor failure

Electric heating element 16 0=OFF, 1=ON E19 Return water temperature sensor failure

Compressor running time before 17 Real accumulated time E20 Outlet water temperature too high protection (water cycle heat
defrost pump)

Back-up linked switch 18 0=open, 1=close E21 Outlet water temperature too low protection (water cycle heat pump)

Programme version 19 Show real version No.

 CONTROLLER INSTRUCTIONS

THE ALARM

LOW PRESSURE FAULT ANTIFREEZE PROTECTION

1. If the compressor starts running for 5 minutes and the low- 1. When the controller is on and the ambient temperature is too low
pressure switch is off for 10 consecutive seconds the compressor it will enter the antifreeze mode to prevent the circulation line or
immediately stops running. At this time the controller will display the water tank from freezing.
the low-pressure fault alarm code “04E”. If the low-pressure switch
is restored the error code does not occur. If no other protection or 2. When the ambient temperature is ≤ 2°C, the heat pump enters the
locking occurs, the compressor will restart after 3 minutes. first anti-freeze protection. The circulating water pump continuous-
ly stops for more than 30 minutes, then starts for 60 seconds, and
2. If low-pressure fault protection appears 3 times within 1 hour, the repeats the cycle.
controller will lock the protection. The compressor will lock in the
shutdown protection state. At this time, only the shutdown and 3. When the ambient temperature is ≤ 2°C, and the water tank
restarting can unlock the compressor. The low-pressure switch is temperature is ≤ 5°C, heat pump enters the secondary anti-freeze
not detected during the defrosting. protection when the heat pump automatically turns on for heating.
When the ambient temperature ≥ 4°C or the tank temperature is
≥ 15°C, the heat pump stops heating and exits the secondary frost
HIGH PRESSURE FAILURE protection.
1. If the compressor starts running and the high-pressure switch is
off for for 10 consecutive seconds the compressor immediately LOW AMBIENT TEMPERATURE PROTECTION
stops running. At this time the controller will display the high-
pressure fault alarm code “03E”. If the high-pressure switch is 1. When the ambient temperature is ≤ -9°C, the compressor will not
restored, error code will not occur. If no other protection or operate.
locking occurs, the compressor will restart after 3 minutes. 2. When the ambient temperature is ≥ -7°C normal operation is
2. If high-pressure fault protection appears 3 times within 1 hour, resumed. This protection has no fault display.
the controller will lock the protection, and the compressor will
be locked in the shutdown protection state. At this time only the WATER TEMPERATURE OVERCOOLS AT COOLING MODE
shutdown and restarting can unlock the compressor. 1. If the compressor is running for 5 minutes in the cooling mode
and the outlet water temperature is < 5°C for 5 consecutive
HIGH EXHAUST TEMPERATURE FAILURE seconds, the heat pump enters sub cooling protection. The
1. If the compressor starts running for 1 minute and the exhaust compressor and the fan will stop running, and the water pump
gas temperature is detected to be higher than, or equal to the will operate as normal.
exhaust high temperature protection value by 110°C for 10 2. When the outlet water temperature is detected to be ≥ 7 °C, the
consecutive seconds, a high exhaust temperature alarm will heat pump exits the sub cooling protection and will operate as
sound and the compressor will stop. At this time, controller
normal.
shows high temperature fault alarm code "02E". When the
exhaust temperature drops back to 90°C, the alarm is released
and the normal temperature control function is restored. WATER TEMPERATURE OVERHEAT PROTECTION AT HEATING
MODE
2. If high temperature fault protection appears 3 times within half an
hour, the controller will lock the protection, and the compressor 1. If the compressor is running for 5 minutes in the heating mode
will be locked in the shutdown protection state. At this time only and the water temperature is ≥ 65°C for 5 consecutive seconds,
the shutdown and restarting can unlock the compressor. it is judged that the outlet water temperature is too high. It will shut
down heat pump for protection.
WATER FLOW FAILURE 2. When the outlet water temperature is deteced to be ≤ 60°C, the
heat pump exits the sub heating protection and will operate as
1. If the circulating water pump starts and the water flow switch is off
normal.
for 10 seconds then heat pump will stop. At this time, the controller
displays the water flow switch fault alarm code “01E”.
TEMPERATURE SENSOR FAILURE
2. 
Periodically (1 minute) restarts the water pump and 10 seconds
later, the flow switch is detected. If water flow switch is closed, 1. The heat pump will stop if the water tank temperature sensor, outlet
heat pump will operate normally. If the fault occurs 3 times within water temperature sensor, or ambient temperature sensor is faulty.
1 hour, the fault is locked and heat pump will not start. 2. The electric heater will continue to operate if the exhaust,
evaporator coil or water return temperature sensor is faulty.
3. When the return water temperature sensor fails, the return pump is
allowed to run (the return water temperature will not be accurate)
4. The electric heater will not operate if the water tank or ambient
temperature sensor are faulty.
5.. “11E”, “12E”, “13E” ", "14E", "15E", "17E", "18E", "19E". correspond
with the following faults: coil temperature sensor, ambient
temperature sensor, exhaust temperature sensor, inlet water
temperature sensor/tank temperature sensor, absorb temperature
sensor, and outlet water temperature sensor/return water
temperature sensor are faulty.
 COMMISSIONING THE SYSTEM

IMPORTANT INFORMATION ADJUSTMENT PROCESS

• Open the valve of water system, and the valve of assistant tank, • Check if the switch of the line controller works.
inject water inside the system, and exhaust air inside. • Check if the function keys of the line controller works.
• Do adjustment after electrical safety inspection. • Check if the indicator light works.
• After the power is switched on, test run the heat pump, to check it • Check if the drainage system works.
is functioning correctly. • Check if the system works after starting up.
• Forced operation is not allowed, because it is very dangerous to • Check if the water outlet temperature is acceptable.
work without protection.
• Check if there is vibration or abnormal sound when the system is
functioning.
PREPARATION BEFORE ADJUSTMENT • Check if the wind, noise and condensation water produced by the
• The system is installed correctly. system affect the environment around.
• Tubes and lines are putted in the right place. • Check if there is refrigerant leakage.
• Accessories are installed. • If any fault occurs, please check the instructions first, to identify and
• Ensure the smooth drainage. remove the fault.

• Ensure perfect insulation.

• Correct connection of ground lead.
• The supply voltage meets the required rated voltage.
• Air inlet and outlet function works.
• Electrical leakage protector works.

OPERATION AND MAINTENANCE

PROFESSIONAL MAINTENANCE REFRIGERANT FILLING

Installers should be fully qualified to install and operate this system. Using the data display screen check the level of the refrigerant liquid.
The system should be checked and maintained regularly to ensure it Also check the suction and exhaust pressure. If there is a leak, or you
is functioning correctly. The steps below should be followed during are changing components, ensure the refrigeration circulation system
maintenance. is air tight.
• Do not adjust any settings.
• Ensure all components are operating correctly.
LEAK DETECTION AND AIR TIGHTNESS TEST:
• Regularly check if the electrical connection. Tighten if required.
• Regularly check the reliability of the electrical components. Change Never let the refrigeration system fill with oxygen, ethane or other
any faulty or unreliable components. flammable harmful gas during a leak detection and air tightness test.
Only use compressed air, fluoride or refrigerant for such testing.
After a long period of operation there will be a build up of
• 
calcium oxidized or other mineral substances deposited on the
surface of water heat ex-changer copper coil. This will affect the
heat exchange performance and lead to high electrical consumption, TO REMOVE THE COMPRESSOR
increased discharge pressure, and air pressure drop, and less hot 1. Turn off the power supply
water being produced. Use formic acid, citric acid, acetic acid or
other organic acid to clean. 2. Exhaust the refrigerant from the low pressure end. Reduce the ex-
haust speed, and avoid frozen oil leakage.
• Any dirt on the surface of the evaporator fin should be removed
by blowing off with 0.6Mpa or higher compressed air, or brushed 3. Remove the compressor air suction and exhaust pipe.
off with fine copper wire, or flushed by high pressurized water. This 4. Remove the compressor power cables.
should usually be done once per month. 5. Remove the compressor fixing screws.
When restarting the equipment after a long period of non-operation
•  6. Remove the compressor.
check the following: examine and clean the equipment carefully,
clean the water pipeline system, examine the water pump, and fasten
all the wire connections.
• R
 eplacement parts must use emerald energy authentic accessories,
and can not be replaced by other similar accessories.
 TROUBLE SHOOTING

FAULT POSSIBLE CAUSE DETECTION AND ELIMINATION METHOD

Discharge pressure is There is air on the non-condensable gas existed Vent the air from water heat exchanger.
too high in the system Wash and clean the water heat exchanger. Examine the water system
Water heat exchanger is scaling or fouling pipeline and pump.
blockage. Drain part of the refrgerant.
The circulation water volume is not enough.
Refrigerant charging is too much.
Discharge pressure is Liquid refrigerant flow through the evaporator to Examine and adjust the expansion valve, make sure the expansion
too low compressor, which makes foam for the frozen oil. valve temperature sensor bulb is connected with the air suction pipe,
Suction pressure is too low. and absolutely insulated with the ambient environment.
Refrigerant charging is too low. The refrigerant air Please refer to "Flourine filling if suction pressure too low"
goes into liquid pipeline
Suction pressure is too Discharge pressure is too high. Drain part of the refrigerant.
high Refrigerant charging is too much. Examine and adjust the expansion valve, make sure the expansion
Liquid refrigerant flow through evaporator to valve temperature sensor bulb is connected with the air suction pipe,
compressor. and absolutely insulated with the ambient environment.

Suction pressure is too Ambient temperature is too low. Adjust suitable overheat temperature, examine whether there is Fluo-
low The evaporator liquid inlet or compressor suction rine leakage from the expansion valve temperature sensor bulb.
pipe is blocked, expansion valve unadjusted, or Examine Fluorine leakage.
failed. Examine the installation condition.
The refrigerant is not enough in the sytem.
Compressor stopped The water inlet temperature is too high. Circulation Examine water system pipeline and water pump.
because of high pres- water is not enough. Examine the high pressure switch.
sure protection The high pressure stop setting is not correct. The Examine the Fluorine filling volume, drain part of refigerant.
air suction overheats.
Too much flourine filling.
Compressor stopped The voltage is too high or too low. The voltage should be controlled within more or less 20V than rated
because of motor over- Discharge pressure is too high or too low. voltage, and phase difference within -+ 30%
loading Examine the compressor current, compare with the full loading current
Device loading failure.
indicated in the user manual.
Ambient temperature is too high.
Improve air ventilation.
Motor or connecting terminal has short circuited.
Compressor stopped The voltage is too high or too low. Examine the voltage to make sure it is within the specified range.
because of built-in Discharge pressure is too high. Examine the discharge pressure and find ou the reason.
thermostat
The refrigerant in the system is low. Examine whether there is a Fluorine leakage.
Compressor stopped Dry filter clogging. Examine, maintain, or change dry filter.
because of low voltage Expansion valve failure. Adjust or change expansion valve.
production
The refrigerant is low. Fill refrigerant
High noise of There is liquid hammer for liquid refrigerant flow- Adjust liquid supply. Examine whether normal for the expansion valve
compressor ing through evaporator to compressor. and air suction over heat degree.
Compressor does not Over current relay is tripped, insurance is burn. Set the control circuit to manual mode. Restart the compressor after
start The control circuit is not connected. maintenance.
No current. Examine controlling system.
The pressure is too low, which can not conduct Examine power supply.
the pressure switch. Examine whether the refrgerant is too low.
The contactor coil is burn out. Reconnect, adjust two of the wiring.
Water system failure, relay is tripped.

WARRANTY INFORMATION
Emerald Energy Pty Ltd warrants this heat pump to the original purchaser.
Emerald Energy Pty Ltd warrants each new heat pump is free from defects in material and workmanship under normal use and service from the date of
purchase. 2 year labour warranty. 7 years warranty on the tank, and 5 years on the rest of the system. *Subject to terms and conditions.
This warranty does not cover damage resulting from accident, misuse or abuse or lack of reasonable care of the product.
In no case shall Emerald Energy Pty Ltd be liable for any incidental or consequential damages for breach of this or any other
warranty express or implied whatsoever.
For full warranty details visit our website emerald-energy.com.au

Emerald Energy Pty Ltd

ABN 86 632 172 368
2/29 Mitchell Rd Brookvale NSW 2100 2022.03