Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
THC 9 – Multicultural
Diversity in
Workplace for
Tourism Professional
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
LSPU Self-Paced Learning Module (SLM)
Course Macro Perspective of Tourism and Hospitality.
Sem/AY Second Semester/2021-2022
Module No. 1
Lesson Title The meaning and importance of Tourism and Hospitality
Week
2
Duration
Date September 10-24, 2022
This lesson explain the relationship of tourism and Hospitality and define its
Description components.
of the
Lesson
Learning Outcomes
Intended Students should be able to meet the following intended learning outcomes:
Learning Define and explain the relationship of tourism and Hospitality and define its
Outcomes components.
Understand the various elements of travel used as criteria for defining travelers
and or/ tourist.
Targets/ At the end of the lesson, students should be able to:
Objectives Know the characteristics of a tourist product and a tourist destination.
Can compare the tourism and hospitality with other industries.
Appreciate the importance of tourism and hospitality.
Student Learning Strategies
Offline Activities
(e-Learning/Self- The meaning and importance of Tourism and Hospitality
Paced)
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
The Relationship of Tourism and Hospitality
The Tourism and Hospitality industries strongly affect one another. Several
associations and industry leaders consider the combined industries of tourism
and hospitality as one large industry- the tourism and hospitality industry. The
components of this large industry include:
1. Food and Beverage services
2. Lodging services
3. Recreation services
4. Travel-related services
These components constitute the tourism and hospitality network. “Network”
means a complicated interconnection of parts or components. (see figure 1 for an
overview of the tourism and hospitality network.
The components of the tourism and hospitality network may be independent and competitive
businesses; yet, they are interrelated and interdependent. The interdependence among the
components is strong especially in those countries which rely on tourism and hospitality for their
economic development. Although the components of the tourism and hospitality network are
constantly changing in connection with labor, opportunity, and growth, the network will continue
to dominate as a global industry.
The Food and Beverage Component
The public looks for food and beverage services everywhere- in hotels, motels, airlines, airports,
cruise ships, trains, and shopping malls. There must be food service available to them for
breakfast, lunch, dinner, and snacks. There are commercial restaurants that provide food and
beverage services such as fast service restaurants, ethnic restaurants, and specialty restaurants.
Aside from restaurants, taverns, bars, kiosks, vending machines, supermarkets, food stalls, food
carts, and food trucks now offer food and beverage services. Food service establishments are
found in theme parks, in schools and colleges, in hospitals and homes for senior citizens, in
prisons and halfway houses, and in shelters for the homeless.
The Lodging Component
Lodging involves providing overnight or even long-term services to guests. For many people,
lodging is a place to sleep. For others, lodging facilities not only provide beds but also
entertainment and recreational facilities. Hence, the lodging industry component has began to
accommodate several customer preferences -from budget motels to luxury hotels and expensive
resorts.
Lodging facilities such as inns, motor hotels, lodges, or motor inns are hotels and motels that use
different names. There are lodging establishments that use different terms such as bed and
breakfast, resort hotel, resort condominium, conference center, and time-sharing. There are
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
lodging establishments that offer special facilities such as the ski lodges in Colorado and casino
hotels in Las Vegas and Atlantic City.
Campgrounds, transient trailer parks, school and college dormitories, summer camps, and health
spas also attend to the lodging needs of those who are away from home.
In other countries, there are lodging establishments such as the parador- an old Spanish
monastery or castle that was converted to a hotel; pension or pensioner-a French or Italian home
in which guests are provided with a room and board; chateau -a French castle or elegant country
home used as a hotel; ryokan - a Japanese inn in which traditional customs are observed, and
hostel- a lodging facility in which inexpensive accommodations are provided to students and
guests on a nonprofit basis.
Recreation and Entertainment Component
Entertainment originated from the traditional duties of a host to entertain his or
her guest, whether they are neighbors or travelers from other places.
Many centuries ago, innkeepers, tavern keepers, and their descendants have
attended to their guests ‘needs for entertainment by talking to their guests.
Others told stories. Some provided games such as darts, draughts, backgammon,
or chess.
Nowadays, the concept of entertaining guests is broader. Guest are offered
different kinds of entertainment and recreational activities such as golf, tennis,
hiking, boating, swimming, handball , casino gambling and concerts.
Travel and Tourism Component
travel and tourism are used together as an umbrella term to refer to those businesses that provide
primary services to travelers. These include not only food and beverage services, lodging
services, recreation and entertainment services, but also transportation services, and the services
of travel agencies and tour operators.
Travel agency and Tour Operators
Travel agencies and tour operators are modern additions to the travel and tourism world. Both
have become important in the survival of many businesses in the tourism and hospitality industry.
A travel agent is one who sells travel services in a travel agency. He or she sells travel services
that are assembled by others into "packages." In the travel business, a package is a bundle of
related travel services offered to a buyer at a single price. Tour operators are wholesalers who
make the necessary contacts with hotels, airlines, and other providers of travel services and
devise packages which will appeal to retail buyers. They are volume purchasers who are able to
negotiate lower prices because of their high-volume purchases. They are able to sell tour
packages at a cheaper price than the individual consumer.
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
Performance Task
PT 1 .
1. Research on tourist arrivals and expenditures for the past five years (2013-2017)
2. Select a local tourist attraction. It could be a historic site, museum, park, beach area, or a
shopping center that caters to tourists. Write a 2-pages report describing the features of
this attraction that actually draw tourists.
3. Select a local tourist destination, Make a research in the following:
a. What type of visitor does the destination draw?
b. What does the destination’s management do to bring visitors?
c. What features has its management added to lengthen the visitors’ stay?
Learning Resources
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
Republic of the Philippines
Laguna State Polytechnic University
ISO 9001:2015 Certified
Province of Laguna
Level I Institutionally Accredited
Multicultural Diversity in Workplace, Mylene A. Yeung
https://www.google.com/search?
q=model+for+diversity&tbm=isch&ved=2ahUKEwick8OF_MfvAhWGxIsBHSHGDVAQ2-
cCegQIABAA&oq=model+for+&gs_lcp=CgNpbWcQARgBMgIIADICCAAyAggAMgIIADICCAAyAgg
AMgIIADICCAAyAggAMgIIADoECAAQQzoFCAAQsQM6CAgAELEDEIMBOgcIABCxAxBDULebtAJY
56a0AmDbsbQCaABwAHgAgAGpA4gBnBaSAQkwLjMuMy4yLjKYAQCgAQGqAQtnd3Mtd2l6LWlt
Z8ABAQ&sclient=img&ei=hK9aYJzBI4aJr7wPoYy3gAU&bih=657&biw=1366&hl=en#imgrc=Cw
cfDr704BBL7M&imgdii=d9teK9tor8hcUM
https://www.google.com/search?q=diversity&tbm=isch&ved=2ahUKEwjz-d-
JtcvvAhWZz4sBHepoCt4Q2-
cCegQIABAA&oq=diversity&gs_lcp=CgNpbWcQAzIHCAAQsQMQQzIECAAQQzIECAAQQzIECAAQ
QzIECAAQQzIFCAAQsQMyBQgAELEDMgIIADICCAAyAggAUI6LCFj5lAhg-
5sIaABwAHgAgAGkAYgB-
AmSAQMwLjmYAQCgAQGqAQtnd3Mtd2l6LWltZ8ABAQ&sclient=img&ei=-
X1cYLOZHZmfr7wP6tGp8A0&bih=600&biw=1366&hl=en#imgrc=ai_EkzKVYKD9iM&imgdii=M
zLQx9789DzINM
https://www.google.com/search?
q=challenges+to+managing+diversity+in+the+workplace&hl=en&source=lnms&tbm=isch&sa=
X&ved=2ahUKEwjb8tWLuMvvAhVmHKYKHdc2D2cQ_AUoAXoECAEQAw&biw=1366&bih=600#
imgrc=Xk_U94IdNPA9VM
https://easysmallbusinesshr.com/2010/08/diversity-in-the-workplace-benefits-challenges-
and-solutions/
LSPU SELF-PACED LEARNING MODULE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM
PROFESSIONAL
