The document discusses plans for addressing various impacts of artificial intelligence from economic, political, sociological, and psychological perspectives. At the organizational level, the author proposes finding a middle ground between prioritizing technology/automation versus humans. They also suggest using AI to help optimize processes and credit lines to benefit customers and dealerships. At the personal level, the author notes their car already uses some AI to prompt oil changes and wonders what other undiscovered features it has.
The document discusses plans for addressing various impacts of artificial intelligence from economic, political, sociological, and psychological perspectives. At the organizational level, the author proposes finding a middle ground between prioritizing technology/automation versus humans. They also suggest using AI to help optimize processes and credit lines to benefit customers and dealerships. At the personal level, the author notes their car already uses some AI to prompt oil changes and wonders what other undiscovered features it has.
The document discusses plans for addressing various impacts of artificial intelligence from economic, political, sociological, and psychological perspectives. At the organizational level, the author proposes finding a middle ground between prioritizing technology/automation versus humans. They also suggest using AI to help optimize processes and credit lines to benefit customers and dealerships. At the personal level, the author notes their car already uses some AI to prompt oil changes and wonders what other undiscovered features it has.
The document discusses plans for addressing various impacts of artificial intelligence from economic, political, sociological, and psychological perspectives. At the organizational level, the author proposes finding a middle ground between prioritizing technology/automation versus humans. They also suggest using AI to help optimize processes and credit lines to benefit customers and dealerships. At the personal level, the author notes their car already uses some AI to prompt oil changes and wonders what other undiscovered features it has.
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PAPER 2: PLANNING TO ADDRESS THE IMPACT
OF ARTIFICIAL INTELLIGENCE
Jessica Baker OGL 340: Artificial Intelligence: The Human Side Bill Erwin 2/23/2023
Total Word Count: 2125 words
PAPER 2: PLANNING TO ADDRESS THE IMPACT OF AI
We are Living in the Future
Artificial Intelligence feels like a term that belongs in a science fiction novel, not
something that is impacting our everyday life. I feel like this is partially because no one ever
feels like we are as far into the future as we are. It was 1968, 55 years ago, when the movie
2001: A Space Odyssey was released. No, we didn’t have a sentient computer named Hal nor are
we taking manned missions to Jupiter. But we have AlphaGo and ChatGPT. The world of
sentient computers is still a concept of science fiction, but we have found much more practical
applications for Artificial Intelligence.
Addressing the Economic/Political AI Issues
My Organization Plan
Organizations need to be able to distinguish where the line that defines the company
culture is. Is this line more on the side of technology and implementing artificial intelligence and
automation over humans or does it lay with the humans? I don’t think it should be on either
extreme but somewhere in the middle. Last year I attended a dealer convention for the
International brand of trucks. I had the opportunity to sit in on the opening ceremony. During the
presentation, they talked heavily about “uptime” and how smart trucks or self-driving trucks can
benefit the dealerships. The goal is that the trucks themselves will manage their service schedule
and will communicate electronically with the dealership to schedule an oil change at the location
closest to their physical location when the oil change comes due. This would allow the
dealership’s inventory management system to proactively order the necessary parts so that when the truck comes in, everything will be ready and will only be down while the actual work is
being performed. On one hand, I was amazed by how easy everything seemed. On the other
hand, I worried about what this would do to my position as a customer service representative for
the program. I truly believe that there are a lot of applications where artificial intelligence will
allow our team to work smarter, not harder. One big one that comes to mind is optimizing credit
lines, especially if our systems can work with the truck and dealership systems to determine
when service will be needed. This means that the truck schedules the oil change, the dealer’s
inventory system ensures the parts are on hand and our system ensures that the customer can
cover the charge for the oil change.
This isn’t a solution to the loss of driving jobs but I also believe smart trucks, (and cars),
should have a human on board for emergencies or manual applications. I am not sure exactly
how I envision that working just yet because you cannot expect a human to remain engaged in
the skills necessary for driving if they aren’t the ones actually driving. Road trip passengers are a
prime example. I can’t tell you how many times I have slept in the front seat while my husband
drives us to our destination. I’m sure that someone smarter than myself will figure out a way for
human and artificial intelligence to work together for driving scenarios.
Now moving on to pollical ramifications or artificial intelligence. I think we as
Americans are stuck in the mindset of how can we be the best. This needs to change, we need to
have the mindset of how can we make the world the best. Kai-Fu Lee tells us that the “true value
[of artificial intelligence] lies not in destruction but in creation,” (2018, p. 227). When the United
States creates a great piece of technology, whether it’s AI or an iPhone, the whole world has the
potential to benefit. “It should also turn our competitive instincts into a search for cooperative solutions to the common challenges that we all face as human beings, people whose fates are
inextricably intertwined across all economic classes and national borders,” (Lee, 2018, p. 228).
Andrew Yang brings up a good point. So often we start with good intentions and become
jaded by the money instead of doing good. While I appreciate his idea of paying presidents 4
million dollars a year for life but they are prohibited from taking paid speaking jobs or working
on the board of a for-profit company. I don’t think that is the right approach. I think the money is
a bit high, but then again, I am not now, nor do I ever anticipate a time when $400,000 a year
will seem like not enough. I might be biased in my understanding of the actual values of the
number that I’m sure he came up with for a reason. But the idea that people who hold positions
of power are always going to cater to others in positions of power or that they will follow the
money is a very scary reality and it needs to change. We need to be better about making sure
humanity is valued more than capital, (Yang, 2018. P. 205). Maybe we find a way to incorporate
artificial intelligence to help guide decisions on the side of ethics and morality. We will have to
ensure it’s transparent, explainable, and follows the rules and guidelines (Marr, 2021) that are in
place, but humans should be held to the same standards.
My Personal Plan
I don’t have a vehicle that can drive itself. It doesn’t even have the auto-brake
functionality but that doesn’t mean that it’s without levels of artificial intelligence. I recently had
to change my oil for the first time since I purchased this vehicle. I have the decal on the window
with the mileage for the next oil change and assumed that was the way the process worked. But
about 100 miles before I hit the number on the decal, my car started prompting me that it was
almost time to change my oil. No, my car didn’t reach out to the dealership to schedule the oil
change itself but in the future, it’s feasible that it will. There are many different ways I can imagine the vehicle was coded to provide this prompt from miles between changes to evaluating
the quality of the oil in the vehicle. But no matter the method, the indication on my dashboard
that was telling me to change my oil was something I have never had in a vehicle before and I
wonder what other features I have yet to discover.
Addressing the Sociological AI Issues
My Organization Plan
When we believe that AI will take our jobs and our livelihoods, we leave ourselves open
to losing our jobs and our livelihoods. This is a self-fulfilling prophecy, (Lee, 2018. p. 230). The
people who believe AI is out to take their jobs are most likely the people who won’t embrace the
positive aspects that come with AI integration such as training plans that are personalized to each
role and potentially each person. When they don’t accept AI, they might be outspoken or rebel
against using it and as such not perform to standards within their role. I am always amazed at the
ways that AI can work with humans rather than against them. One of the applications I am most
excited to implement is figuring out how to utilize AI to work smarter, not harder. This will
allow us to grow our program while maintaining a staff of the same size. We have already started
on the path to automation. We have a process that when done manually takes no less than two
hours yet when our robotic process automation completes the task, it can be completed in about 5
minutes. But thankfully, my role is not in jeopardy because the process only works on a few
specific application types and is not yet 100% accurate.
At our most recent company town hall, our Chief Product and Information Officer gave
an entire presentation on his experience with ChatGPT. He asked it to provide a description of
our company and how we can market ourselves to customers. It wasn’t perfect but it was
surprisingly accurate without repeating information verbatim from our website. He inspired one of our engineers to utilize ChatGPT to come up with a slogan that we could put on t-shirts for
our employee appreciation event coming up. ChatGPT won’t be replacing our marketing team, at
least not yet, but it is another tool in the toolbox.
My Personal Plan
Much like our engineers had fun with ChatGPT and its business applications, I came
across a scout leader who used ChatGPT to come up with games focused on the “Cub Scout Six
Essentials.” He ran through several variations. The output listed only three of the six correctly
but provided a game that could be fun. On the second attempt, he corrected ChatGPT and told it
what the correct six essentials are and it provided yet another game. And lastly, the third attempt
presented four of the six essentials and yet another game. The other leader mentioned how
impressed he was that the output provided a different game each time. He even went on to
comment that it saved him a bunch of time that he would have spent on Google looking for
games. This could be the ushering in of the next big thing. Chatbots might be the next step in
search engine evolution. ChatGPT can provide answers from multiple sources in easy to
comprehend format and even generate ideas from scratch, (Grant & Metz, 2022). ChatGPT is a
tool that I never expected.
Addressing the Psychological AI Issues
My Organization Plan
Artificial intelligence still has an ominous connotation. The computers will become
sentient and take over. Or maybe AI will take our jobs. But that’s just not true. But AI still has
risks, and these risks can take a toll on employees' morale. Maybe if companies could take some
advice on AI governance from a chatbot, “Leaders should consider implementing regulations
that balance the need to promote the use of AI with the need to protect the public and ensure that AI systems are used responsibly,” (Hilton Segel & Hatami, 2023). Even AI knows that the needs
of the people need to be protected. If we can find a happy medium between AI applications and
human involvement, employees will be able to breathe knowing their positions are safe from
being taken over by AI.
My Personal Plan
Artificial intelligence and automation are a part of my daily life as a remote worker. I
know my smartphone, my email, our chat platforms, and numerous other platforms that I use
every day are learning to be the platform for me. They learn the way I communicate and suggest
words or phrases before I can type them in. This means that I am more productive because my
brain and the platform are working together rather than against one another. Now if only we
could find a way to implement mind-reading into areas that truly matter such as health care,
especially mental healthcare. Once we can successfully and consistently implement AI into
mental health visits, I think the abundance of Americans who are suffering will be able to get
some direction and the help they need. Maybe given enough data we can even help direct people
to the right medication, the first time. As a mom to children with ADHD, I would love it if there
was a test that they could take that would point us toward the right medication and we didn’t
have to question if this is the correct medication formula for my child. I sincerely hope that AI
can help us get to that point.
Conclusion
Lee said “if we believe that life has meaning beyond this material rat race, then AI just
might be the tool that can help us uncover that deeper meaning,” (2018, p. 230). How can we
argue with this? AI has the potential to make us better humans and to make the world a better
place. We just have to be willing to sacrifice the capitalist tendencies that define Americans. References
Lee, K.-F. (2018). AI Superpowers: China, Silicon Valley, and the new world order. Boston:
Houghton Mifflin Harcourt.
Yang, A. (2018). The War on Normal People. New York: Hachette Books.
Marr, Bernard. (September 10, 2021). How Do We Use Artificial Intelligence Ethically? Forbes
