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Q4-CSS11 - Las 1

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Name: __________________________________ Date Submitted: _________________


Grade and Section: _________________________ Date Checked: __________________

COMPUTER SYSTEMS
SERVICING
LEARNING ACTIVITY SHEET 1
4th Quarter
Maintaining and Repairing Computer Systems and Networks (MRCN)

Background Information

PC diagnostic is a method of testing a computer hardware device or software program to ensure it is


working as it should be. Diagnosing computer problems requires a great deal of patience and an eye for
detail, coupled with troubleshooting skills, logical thinking, and understanding of the equipment that you
can use to assist you in fixing the problem at hand. Many different devices can be used to test the
functionality of various PC components, ranging from multipurpose devices such as Multimeters and
Oscilloscope to specific tools such as Network Protocol Analyzers.
This will be the source of information for you to acquire the knowledge and skills with minimum
supervision or help from your trainer. You will acquire the competency independently and at your own pace.
Learning Competency:
LO 3. Diagnose faults of computer systems and networks (TLE_IACSS912MRCN-IIIa-h42)
3.1 Use appropriate personal protective equipment in line with the standard procedures
3.2 Diagnose faults or problems in the computer systems and networks according to requirements
and in line with the standard procedures
3.3 Manage contingency measures in accordance with established procedures
3.4 Implement contingency measures in accordance with established procedures
3.5 Respond to unplanned events or conditions in accordance with established procedures
For Your Information…
Has your computer ever stopped working for no apparent reason? The frustration brought on by
technological advancements can cause any sane person to yank the plug right out of the wall. Luckily,
there's a better way. Learn what to do when your computer freezes, facts about different kinds of computer
failure, the various ways to restart Macs and PCs, and how to prevent future freezes.

The three main types of computer failures are system errors, freezing, and applications quitting.
Simply put, Mac system errors warn you with the dreaded bomb Alert box. A system error occurs when
there is a conflict between the operating system and one or more applications, like Microsoft Word or
Internet Explorer. The next type of computer failure is freezing, also known as crashing or hanging. In this
case, the computer locks up and the mouse and keyboard become useless accessories. Freezing exists both at
the individual program level and on a system-wide basis. An application suddenly quitting is the third type
of computer failure and probably the most common. This means that only one program is affected rather
than the whole system. All three types of computer failures are frustrating if you do not know what to do,
but by following these steps you will learn how to properly unfreeze your computer.

Activity 1: Diagnose faults or problems in the computer systems and networks

Direction: Identify the Symptoms & Resolutions of the following system Errors

System Error Symptoms Action/resolutions


1. The remote computer
is not available

2. The network name


cannot be found

3. The credentials
supplied conflict with
an existing set of
credentials

4. The network location


cannot be reached.

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ACTIVITY 2: Diagnosing Errors
Directions: Given the different equipment, diagnose and identify the common connection error messages
and symptoms in the computer system.
Problem Diagnosing
Error Description Action Taken

1. Processor Error

2. Memory Error

3. Video Card Error

4. Shutdown Error

5. Keyboard Error or no Keyboard


present

6. Hard Disk(s) install failure

7. CMOS Battery failed

Activity 3: Match Me
Directions: The following pictures in column A show how to diagnose a computer problem. Match them
according to their respective step in column B. Write the correct answer in the answer column.

No Picture Description Answer


. COLUMN A COLUM B
1. a. Check for the problem in safe
mode. As a last-ditch effort,
check the problem in safe
mode, it is a fair bet that the
operating system itself is to
blame. You may need to
Reinstall Windows

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2. b. Run a virus and malware
scan. Performance problems
can be caused by malware on
the computer. Running a virus
scan can unearth any
problems.

3. c. Listen to the computer. If the


hard drive is scratching or
making loud noises, shut off
the computer and have a
professional diagnose the hard
drive.

4 d. Check the RAM and CPU


consumption. If your
computer CPU graph is
running 80% - 100% most of
the time you may be able to
upgrade your computer
processor. in your computer is
using too much memory,
close all unneeded programs
and browser tabs and see if
your computer’s performance
improve.
5 e. Check any newly installed
software. Uninstall any
recently installed programs
and see if the problems
continue.

6 f. Check for hardware problems.


Computer problems are
caused by failures or
problems with hardware
drivers.

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7 g. Check for any graphics
problems. The computer is
able to boot properly, but you
notice graphics problems, this
may indicate driver failures or
hardware failures with the
graphics card.

8 h. Check the load time of the


operating system. It takes for
an operating system to load
when a computer boots up
greatly depend on the
hardware of the computer is
running

9 i. Check the post. This part of a


computer’s startup program is
used to diagnose the
keyboard, random access
memory (RAM), disk drives,
and other hardware to make
sure they are working
properly.

10 j. Check that the cables and


components are properly
connected. This especially
important if you recently
upgraded your computer.

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Things to REMEMBER…
FAULT – is the property that enables a system to continue
operating properly in the event of the failure of (or one or more faults
within) some of its components. If its operating quality decreases at all,
the decrease is proportional to the severity of the failure, as compared to
a naively designed system, in which even a small failure can cause total
breakdown.

DIAGNOSE – programs that address the efficiency of a network


configuration. This type of tool is helpful when a specific workstation
experiences difficulty when attempting to connect to a network via a
server or some type of remote connection.

Maintenance – to help keep equipment up and running, preventing


any unplanned downtime and expensive costs from unanticipated
equipment failure.

Defect - Refers to an error, fault or flaw in any computer program


or a hardware system. A bug produces unexpected results or causes

Configuration – Physical layout, interconnections, and functional


characteristics of a computer system (usually called Configuration
Item), set forth in its technical documentation as required for its
assembly, testing, installation, operation, and maintenance.

Personal Protective Equipment (PPE) –  is equipment worn to


minimize exposure to hazards that cause serious workplace injuries and
illnesses.

ERRORS- he occurrence of an incorrect result produced by a


computer

Preventive Maintenance - that is regularly performed on a piece of


equipment to lessen the likelihood of it failing. It is performed while the
equipment is still working so that it does not break down unexpectedly.

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LESSON SAFETY PROCEDURES & PPE
This unit covers the knowledge, skills and attitudes needed to maintain and
service computer systems and networks.

Learning Competency:
LO 2. Maintain computer systems and networks TLE_IACSS9- 12MRCN-IIf-j-41
 Use appropriate PPE in line with standard procedures
 Follow OHS policies and procedures in line with job requirements
What to Learn?
At the end of the lesson, you’re expected to:
1. Know the different precaution before initiating action towards work
2. Apply the OHS

Hello learners. This time you will be learning a new lesson that will give you an
idea using appropriate PPE and safety procedures in maintaining computers
systema and networks.

ACTIVITY 4 WHAT HAZARD IT IS?


Write P if the hazard is physical, C if chemical, EM if electrical or mechanical, B if
biological and PE if psychosocial environment.
___________1. Stress ___________6. Prolonged noise
___________2. Equipment ___________7. Dust
___________3. Ants ___________8. Uninsulated cables
___________4. Heat ___________9. Behavior
___________5. Tools ___________10. Floor

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ACTIVITY 5
5S: Analyze and identify what 5S phases are applied in each item
____________1. Delete all files that are unnecessary.
____________2. Place for everything and everything in its place.
____________3. Followed step by step procedure.
____________4. Maintain quality workplace.
____________5. Keeping computers neat and clean.
____________6. Arrange tools and equipment in the cabinet.
____________7. Take out things that is not needed
____________8. Having self-discipline in doing the first four phases.
____________9. Create a maintenance plan and follow task on time.
____________10. Wipe dust on computers.

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