1.

Supply chain management focuses on coordination and collaboration of channel partners

only in the manufacturing sector. – False
2. There is general agreement on several goals in supply chains. What is one of those
goals? To achieve competitive advantages, to provide high levels of customer value.

3. Total Quality Management in the 1980s, and Continuous Replenishment in the 1990s, were
initial attempts at developing integrated supply chains – True.

4. Customer relationship management, information technology, and procurement are

important components of -- supply chain management.

5. An efficient and effective supply chain can optimize -- fulfillment in an omnichannel

environment.

6. Supply chain management includes the ______ of all activities involved in sourcing,
procurement, conversion, and logistics for goods and services. planning and management

7. One outcome from logistics activities is _____. time and place utility

8. Logistics attempts to optimize customer ______, while supply chain management optimizes
customer ______. (Service; satisfaction)

9. Initial work on integrating supply chains in the 1980s and 1990s developed ______ between
manufacturers, suppliers, wholesalers, retailers, and service providers. strategic
partnerships

10. The SCOR and Forum models are considered user-friendly models of the - supply chain
process

11. A process or activity is considered relevant to supply chain management if it affects two
areas? customer satisfaction and the profits of multiple organizations in the supply
chain

12. How does logistics affect a nation's GDP? (Logistics impacts economic factors that are
part of GDP.)

13. Supply chain management attempts to minimize costs and optimize-- customer
satisfaction.

14. One input into logistics activities is -- in-process inventory.

15. Identify a trend that is expected to impact organizations operating globally. -- more
international responsibility for supply chain executives

16. Which statement is correct about logistics and supply chain management? -- Logistics is
part of supply chain management.
17. An increase in energy costs is most likely to lead to which of the following results in a
supply chain -- increased domestic sourcing.

18. The most widely known model of the supply chain process is the Forum Model. -False

19. A voluntary program in which participating companies enhance their security procedures
and create awareness among their supply chain partners is the -- Customs-Trade
Partnership Against Terrorism (CTPAT)

20. Outsourcing from "invisible" suppliers worldwide and product recalls cause an increased
risk of - supply chain disruptions.

21. Identify a trend that is expected to impact organizations operating globally. -- increasing
vertical integration of the supply chain

22. Companies have historically traded off lower inventory levels by spending more for ______,
which are dependent on energy costs. – transportation

23. Both supply chain and marketing efforts must be successful for ______ to occur. - customer
satisfaction

24. What is the purpose of the Container Security Initiative (CSI) – to combat terrorism's
potential impact on cargo arriving in the U.S.

25. A research study found that firms that had experienced significant supply chain disruptions
experienced an overall ______ in share prices. Decrease

26. When a supply chain responds to flu pandemics and hurricanes by getting medical and food
supplies to areas where the need is greatest, this is called disaster relief.

27. The supply chain activities involved in product returns, remanufacturing, refurbishing, and
repackaging are part of ______. reverse logistics

28. What is the binding and unifying force for all supply chain management activities -
customer service?

29. Why do supply chain executives require skills such as developing collaborative
relationships and forging partnerships, in order to effectively manage supply chains -- to
achieve optimal integration.

30. Technological developments such as artificial intelligence (AI), bar code scanning, and radio
frequency identification (RFID) support what aspect of supply chain management –
logistics

31. Which statement about disaster preparedness and supply chains is correct--Supply chains
must be prepared for disaster relief and normal operations.
32. To provide the vital link between members of the supply chain, a communication system
needs to be -- accurate and timely.

33. What should be the purpose of metrics applied to a supply chain -- to measure how
effectively the supply chain is meeting end-user requirements

34. The most important ability for supply chain executives is - the ability to develop
relationships with people and organizations in a supply chain

35. Which technological developments have provided support for logistics – blockchain,
Internet of Things (IoT), robotics

36. What is the cornerstone of successful supply chain management – communication

37. The "Amazon" factor is one of the structural and economic changes that require companies
to optimize their -- supply chain networks

38. A successful supply chain metrics program needs to be ______ focused rather than ______
focused -- process; functionally

39. What is the first step in creating the optimal supply chain network -- Determine where to
place supply chain components and how to connect and coordinate them.

40. What is one example of a supply chain map- The SCOR Model

41. The lack of visibility within a supply chain is one factor which leads to the requirement for -
- flexible supply chain networks

42. What is key to developing an effective supply chain strategy -- Real-time data is available
from the supply chain.

43. One of the structural and economic changes that require companies to optimize their
supply chain networks is rapid globalization

44. In designing a supply chain network, organizations can use supply chain software such as
CPFR, CRM, ERP, WMS and TMS to model - processes within a supply chain

45. What is the final step in creating the optimal supply chain network? Determine the
reliability and consistency of the design to meet the needs of customers.

46. The first step in developing the most optimal supply chain is to develop a process map

47. One factor which requires flexible supply chain networks is stochastic demand

48. In developing a supply chain strategy, it is recommended that the plan should model the
best practices of supply chain leaders
49. In supply chain network design, which software attempts to model the entire supply chain
SAP and Oracle

50. The lack of visibility within a supply chain is one factor which leads to the requirement for
flexible supply chain networks

CONNECT 2

1. Because customer service involves all members of the supply chain, it is considered to
be – multidimensional

2. Which element of the marketing concept is concerned with coordinating activities or

processes within and across the supply chain Integrated effort

3. The aspect of customer service concerned with identifying appropriate levels of

inventory to optimize product availability is a ______ element. Transaction

4. Delivering assistance to a customer before, during and after the customer's

requirements are met is customer service

5. Supply chain executives view customer satisfaction as an activity or process to be

managed

6. The three elements of customer satisfaction, integrated effort, and long-term

profitability are components of the marketing concept

7. Which component of the SCOR model emphasizes selecting suppliers capable of

providing consistently high levels of customer service? Source

8. Warranty programs are a ______ element of customer service. Post

9. The disconnect that often exists when firms develop customer service and customer
satisfaction strategies is not understanding how much inventory to carry. False

10. Organizations which adopt the SCOR model of supply chain management will align
financial strategies and customer service and satisfaction strategies in which
component of the model? Plan

11. Knowing customer profitability allows organizations to determine the appropriate

levels of ______ to provide. customer service
12. Providing employees with a written customer service statement is an element of
customer service which should occur before the transaction

13. Organizations can use profitability to prioritize customers and products into groups,
and represent these groupings in a _customer/product action matrix
14. According to a research study, 75% of companies that reported they had stopped
buying from a supplier stated the reason as ______, while 80% of suppliers thought the
reason they lost the business was customer service; price

15. Repeated incidents of product stock-outs is evidence that members of a supply chain are
not collaborating with one another

16. A service gap in services marketing refers to the level of service or satisfaction achieved
compared to the level of service or satisfaction required by customers

17. Reducing the costs of serving customers often leads to ______ in the customer service
level. a reduction

18. When organizations build a customer/product action matrix, they should ______ to
segment customers by their contribution to sales and profits. apply Pareto's Law

19. One of the 8 essentials of customer relationship management (CRM) is rapid time to
value, or being able to install and implement CRM in a short period of time

20. What is the most appropriate way to ensure that uniform information is collected to aid
in decision making for customer satisfaction programs and strategies Implement data
standards

21. Several trends are impacting transportation. Which trend concerns the need for greater
cooperation between supply chain partners from both the demand and supply side
Collaboration

22. In transportation management, movements across space or distance create

which two utilities for customers? Place, value

23. One of the 8 essentials of customer relationship management (CRM) is point-and-click

customization, or being able to ______modify CRM systems easily and rapidly

24. Which mode of transport accounts for just over one-third of intercity freight traffic by
weight in the United States? Rail

25. Several trends are impacting transportation. Which trend concerns the now-
commonplace delivery of next day and same day delivery? Amazon Factor

26. Transportation creates which type of utility by warehousing and storing products until
they are needed by customers? Time
27. The majority of consumer goods are transported by which mode of transportation?-
Motor
28. With recent investments in technology, equipment and maintenance, service levels have
improved significantly and some freight has shifted back to which mode of transport? -
RAIL
29. Shippers have increased their interest in moving liquid, gas and slurry products to the
______ mode of transit because of cost and dependability advantages over other modes.
Pipeline
30. Which intermodal transport combines the low cost of long-haul movements with the
flexibility and convenience of short-haul transportation? Piggyback service

31. Which mode of transit competes domestically with rail and pipeline, because most
commodities it carries are semi-processed or bulk-transport of raw materials-Water

32. What is the primary purpose of freight forwarders? They offer a lower rate by
consolidating multiple small shippers' products into a single shipment.

33. Companies often use freight brokers because they do not have their own traffic
department

34. Which ancillary mode of transportation is most suitable for deliveries in congested
and/or confined urban areas? -Drones

35. Piggyback service is ______ transportation because it allows products to remain in the
original container while shifting between transportation methods. Intermodal

36. Key performance indicators used for inbound and outbound transportation activities
include. on-time pickup and delivery, damages, labor productivity

37. In transportation management, ______ serve in a similar capacity to wholesalers in the

marketing channel. freight forwarders

38. The final stage in the decision-making process when making mode and carrier
selections is feedback
39. Companies often use freight brokers because: they provide an alternative to
investing in expensive assets.

40. Understanding the carrier's ideal requirements, and using technology to optimize cost
and service aspects of the relationship, are minimum requirements to develop a _
carrier friendly program

41. How is economic productivity in American businesses affected by transportation

congestion Increased inventory levels

42. One KPI used to determine how well an organization is doing in terms of outbound
transportation activities is outbound freight costs ______as a percentage of net sales
43. The basis of transportation outsourcing decisions is a ______ decision. make-or-buy

44. The first stage in the decision-making process when making mode and carrier selections
is ______.problem recognition

45. Which of these reasons can account for the recent increase in rail transport in the
United States? Higher costs of energy
46. Shippers outsource transportation for which of the following reasons?
to enhance revenue, to minimize risk, transportation is not a core competency

47. Global warming, pollution, and a growing waste stream have increased the importance
of ______ aspects of transportation management, energy-ecology

Assignment 3 TYPES OF WAREHOUSES

48. Distribution centers can serve as warehouses, but warehouses cannot serve as
distribution centers.

49. One reason to warehouse inventories is to build vendor loyalty by consistency of

purchasing, or in other words, to ______. Maintain supply source

50. One reason we hold inventories in storage is to achieve least total cost logistics, which
must also be balanced against the desired level of customer service

51. Three options firms have to store products in the field are public warehousing, private
warehousing, and ______ warehousing. Contract

52. What type of public warehouse provides storage for merchandise controlled by the
government until they are distributed to the marketplace? Bonded warehouses

53. Warehouses handle most products in ______ cycles, unlike distribution centers, which
handle most products in ______.four; two
54. One benefit of using public warehousing over private warehousing is conservation of
capital

55. Warehousing of inventories is necessary to ______. production and transportation

56. What type of flexibility is an advantage of private warehousing? Designing the
warehouse to fit specific customer needs

57. Reasons to hold inventories in storage include ______.

 to meet changing market conditions
to support the just-in-time programs of customers,
to support customer service policies
58. Flexibility is both an advantage and a disadvantage in private warehousing. True

59. Which form of warehousing typically is least costly to build and maintain? cross-
docking

60. What is the most common form of public warehousing? General merchandise
warehouses

61. In which form of non-owned warehousing do we typically see lower costs for storage?
Contract

62. Public warehousing increases a firm's ability to manage seasonality of demand.

63. A warehouse management system (WMS) managers direct warehouse activities and
warehouse ______. business processes

64. Which form of warehousing provides a firm with the greatest degree of control over
storage, handling and management of their goods? Private warehousing

65. When a firm chooses to use only private warehousing, it loses flexibility in
its ______ options if it is unable to adapt quickly enough to market changes
strategic location

66. In which situation is outsourcing to a 3PL the best option for a firm? When
warehousing expertise is not a firm's core competency

67. The warehousing option which moves products quickly through a facility to minimize
storage time is cross-docking

68. The dominant form of non-owned warehousing is ______ warehousing. Contract

69. What system maximizes space and minimizes material handling by automating put
away processes? A warehouse management system

70. When outdoor retailer REI installed solar panels on the roof of its distribution center in
Arizona, they demonstrated the use of a ______ strategy. Green

71. What is the major reason to outsource warehousing to 3PLs?

72. The working definition of productivity for a warehouse must include which element?
real inputs, utilization, real outputs

73. By reducing the amount of packaging materials used, storage facilities ______.reduce
waste

74. What is the element of "performance" when defining warehouse productivity? Actual
output over standard output

75. When a warehouse does everything right and evaluates its business according to a
combination of the most popular KPIs, it leads to ______.the perfect order

76. One reason it is difficult to standardize warehouse design around the world is variations
in ______.transportation equipment
77. Percentage of on-time shipments-Most popular KpI

78. Retailers in the US order more frequently from channel intermediaries than retailers in
Japan. False

Assignment-4
1. The type of contract which describes in explicit detail what actions will be taken is a
Statement of Work

2. Why is collaboration between supplier and customer critical? It is a way of

achieving a shared goal.

3. Which transaction-based model uses a Statement of Work and a high level of

cooperation in a long-term service contract? Preferred provider

4. Which business model pays a supplier for achieving a defined set of business results
or key performance indicators? An outcome-based model

5. Outcome-based models include a target statement which becomes the ______ for that
objective. Metric
6. A contract which is an agreement without a written, signed document is called a
______. handshake agreement

7. A process where two or more organizations work together to realize shared goals is
______. a collaboration
8. Another word for a contract under a performance-based agreement is ______.pay for
performance
9. Which transaction-based model uses blanket negotiated terms and pricing
agreements, and has a focus of economies of scale? Approved provider

10. Which type of contract has a longer-term length? Performance-based agreements

11. Outcome-based models are most often used when there is a ______ component to a
business relationship. Service

12. Which business model is best used when a company has transformational,
innovation, or competitive advantage objectives it cannot achieve through more
conventional agreements? Vested outsourcing

13. The Wright Brothers 1909 contract with the U.S. Army to build an airplane which
achieved a maximum speed of 40 mph with a minimum speed of 36 mph was an
example of a(n) ______.outcome-based contract

14. Which sourcing relationships are types of investment-based business models?

Equity partner, Shared services

15. Why is an exit management strategy a good idea in contracts? It gives a template
for handling future unknowns.

16. In what way is a performance-based agreement different from a transactional

relationship? In a performance-based agreement, the focus shifts to outcomes.

17. performance-based agreements typically include reward and penalty options. True

18. The transformational, innovative, or competitive advantage objectives that form the
basis of an agreement in vested outsourcing are called ______. desired outcomes

19. Why should partners regularly review pricing models and risk assigned to parties?
To ensure compensation is appropriate to the level of effort and risk.

20. In which type of investment-based business model are the two companies legally
bound in a joint venture? Equity partner

21. When a contract outlines a formal change management process, that is an aspect of
of ______. transformation management
22. According to IACCM, current contracting practices cost businesses what percent of
potential profit, when they spend too much time on nonproductive efforts? 5-7%

23. When buying organizations focus too much on price rather than total cost in
working with suppliers, this is which flaw? Penny wise and pound foolish

24. What approach does a well-structured contract take toward risk and pricing? It
balances the risk between supplier and buyer.

25. What is a common outcome of companies suffering from the "outsourcing paradox"
mentality? An overly detailed statement of work document

26. When a contract outlines expectations as the supplier ramps up, including project
milestones, reviews, and escalation paths, these are part of ______. transformation
management

27. The zero sum game occurs when organizations fail to realize the benefit of ______.
Game Theory

28. Direct negative behaviors or unconscious behaviors that drive unintended

consequences are called ______ in contracts. perverse incentives

29. Of the 10 ailments caused by a poorly structured contract, which is the saddest? The
power of not doing

30. What is a common outcome of companies suffering from the "Penny wish and pound
foolish" mentality? A vicious cycle of bid and transition

31. Issues between buyers and suppliers can be segmented into the categories of
concerns, problems and ______. Conflicts

32. When buying organizations believe they have extensive knowledge about how to
deliver the product or service, it leads to which flaw? The outsourcing paradox

33. There are 10 "ailments" identified in poorly structured contracts. In which of these
does a trading partner believe that if something is good for one partner, it's bad for
the other? The zero sum game
34. What is the outcome when a partnership is guilty of the ailment, "The power of not
doing"? Wasted time on data collection
35. A partnership issue which is high priority and requires immediate attention is a
______, whereas a ______ can be handled at a regularly scheduled review. problem;
concern