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Stakeholder Needs & Expectations

This document outlines the needs and expectations of internal and external interested parties. Internally, owners/shareholders expect sustained profitability reviewed annually by the CFO. Employees expect a good work environment with job security, recognition and rewards reviewed quarterly by HR and escalated to senior management. Externally, customers expect quality, safe products at fair prices and on-time delivery reviewed semi-annually by the Sales Manager. Regulatory bodies expect compliance with relevant requirements reviewed annually by the Admin Manager.

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Rugadya Paul
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152 views2 pages

Stakeholder Needs & Expectations

This document outlines the needs and expectations of internal and external interested parties. Internally, owners/shareholders expect sustained profitability reviewed annually by the CFO. Employees expect a good work environment with job security, recognition and rewards reviewed quarterly by HR and escalated to senior management. Externally, customers expect quality, safe products at fair prices and on-time delivery reviewed semi-annually by the Sales Manager. Regulatory bodies expect compliance with relevant requirements reviewed annually by the Admin Manager.

Uploaded by

Rugadya Paul
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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INTERESTED PARTIES

REGISTER
Ref. :

Description Title Sign. Date


Prepared By FSTL
Reviewed By

Approved by
Needs and Expectations of Interested Parties
Interested Party Need and Expectation Review period Responsibility
Internal Interested Parties
1. Owners/Shareholder Sustained profitability Annually CFO
2. People in the organization Good work environment, Quarterly and continuous H.R escalated to CEO, GM and MD
Job security,
Recognition and reward

External Interested Parties

3. Customers Quality and safety of products, Semi-annually Sales Manager escalated to GM,
Price and CEO and MD
Delivery performance
4. External providers Mutual benefit and continuity Semi-annually Procurement Executive escalated to
GM
5. Trade Unions Collective Bargaining Agreements Annually HR escalated to MD
6. Competitors Fair Competition Semi-annually and Sales Team escalated to GM
Continuous
7. Financial Institutions Meeting financial obligations Annually CFO escalated to MD
8. General public Environmental protection, compliance with statutory and Annually Admin manager
regulatory requirements, Ethical behavior

9. Regulatory Bodies Compliance to relevant regulatory requirements Annually Admin Manager


( NEMA, DOSH, KEBS,
KRA, Ministry of
Labor), County
Government of Kiambu

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