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Depatrment and Key Persons and Escalation Matrix

The document contains contact information for various teams at an insurance company, including their names, roles, mobile numbers, and email addresses. It lists teams for policy serving, cancellation and refunds, renewals, claims, training, B2B sales, MIS/branch mapping, HR, strategy, and generic support contacts. Contact information is provided for managers, VPs, AVPs, and other roles within each department.

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Dhiraj kumar
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We take content rights seriously. If you suspect this is your content, claim it here.
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194 views3 pages

Depatrment and Key Persons and Escalation Matrix

The document contains contact information for various teams at an insurance company, including their names, roles, mobile numbers, and email addresses. It lists teams for policy serving, cancellation and refunds, renewals, claims, training, B2B sales, MIS/branch mapping, HR, strategy, and generic support contacts. Contact information is provided for managers, VPs, AVPs, and other roles within each department.

Uploaded by

Dhiraj kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Category Name Mobile

Policy Serving
Branch Ops - Policy Serving Rahul Pakahd 877978973
Manager - Branch Ops - Policy serving/Claims Zahir Vhora 9978513555

Policy Cancellation & Refund


Policy Cancellation & Refund Gagan Kumar 9468133008
Manager - Policy Cancellation & Refund Sumit Tondon 9953950509
DVP - Vikar Alam Vikar Alam 9811898934

Policy Renewals
Policy Renewal - Retail & Group Vikas Rajput 9582556271
Team Leader - Policy Renewal Amit Chauhan 8802121521
General Manager - Policy Renewal Pawan Yadav 9540019369

Claims
Claim Inititate/ Rejection / Escalation Pragya Shrivastava 6392191922
Manager - Claim Initiate / Rejection / Escalation GarimaSharma 9650455144
VP- Claims escalation Vikas Gupta 9971751565

Training
Product Training / Process / Comaprisons Kajal Sharma 9324171088
AVP - Product Training/ Process / Escaltions Chaitali Thakkar 9833125342

B2B Sales
Asst Manager - B2B Sales/ Quotation / On field support Dhiraj Solanki 9768684707
General Manager - Anand Thakur Anand Thakur 8700450125

MIS/ Branch Mapping / Traget Distribution


Asst Manager Pratik Mhatre 8286024029
Asst Manager Tejas Suryaji 9867534676

HR
Sr. Exe - Hiring / Recrutiment Snehata B 9136334903
Manager - Hiring / Rceruitment Chetana Shetty 9920369204

Strategy Team - BOB relationship


National Key account Manager - Bank Payout Hiren Bhanushali 9892789361
AVP - BOB Contests Varun Seksaria 9167715542
VP - BOB Relationship 9820040796
Generic Mail ID
Proposal Login IT issues
Customer Care
MIDAS - Reports
banca analytics - New business / renewals MIS
Refund
Email ID

Rahul.Pakhad@nivabupa.com
Zahirahemed.Vahora@nivabupa.com

Gagan.Kumar@nivabupa.com
Sumit.Tandon@nivabupa.com
Vikar.Alam@nivabupa.com

Vikas.Rajput@nivabupa.com
Amit.Chauhan1@nivabupa.com
Pawan.Yadav2@nivabupa.com
UnderWritter mowmita Barki mowmita.barik@nivab
anoop dehran anoop.dehran@nivabu
Pragya.Srivastava@nivabupa.com
Garima.Sharma@nivabupa.com rani gupta
Vikas.Gupta@nivabupa.com

Kajal.Sharma1@nivabupa.com
Chaitali.Thakkar@nivabupa.com

Dhiraj.solanki@nivabupa.com
anand.thakur2@nivabupa.com

Pratik.Mhatre@nivabupa.com
Tejas.Suryaji@nivabupa.com

Snehta.Bhagchandani@nivabupa.com
Chetna.Shetty@nivabupa.com

Hiren.Bhanushali@nivabupa.com
Varun.Seksaria@nivabupa.com
ajit.gandhi@nivabupa.com

Infinity.Support@nivabupa.com
customercare@nivabupa.com
BancaMIDAS.reports@nivabupa.com
Banca.Analytics@nivabupa.com
Refunds.Helpdesk@nivabupa.com
mowmita.barik@nivabupa
anoop.dehran@nivabupa.com

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