Department of Science and Technology

SCIENCE EDUCATION INSTITUTE

CITIZEN’S CHARTER
2021 Edition
 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Department of Science and Technology

SCIENCE EDUCATION INSTITUTE

CITIZEN’S CHARTER
2021 Edition

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

I. Mandate

The Science Education Institute is mandated through Executive Order

No. 128 dated January 30, 1987 to perform the following functions:

• Undertake science education and training;

• Administer scholarships, awards and grants;
• Undertake science and technology manpower development; and
• Formulate plans and establish programs and projects for the
promotion and development of science and technology education
and training in coordination with DepEd, CHED and other
institutions of learning.

II. Vision

SEI shall have developed the Philippines’ human resource capacity in

science and technology required to produce demand-driven outputs that
meet global standards.

III. Mission

To accelerate the development of S&T human resources of the country

by administering undergraduate and graduate scholarships and
advanced specialized trainings; promote S&T culture and develop
innovative science education innovative programs.

IV. Performance Pledge

We, the employees of the Science Education Institute (SEI), commit

to:
Serve our client promptly and efficiently;
Excellently perform our duty; and consider our client as
Important as we are.

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

V. LIST OF SERVICES

NAME OF SERVICES PAGE NUMBER

I. EXTERNAL SERVICES

A. Science and Technology Scholarship Division

1. DOST-SEI Undergraduate Scholarship Application 5
2. Monitoring of Scholarship Status 9
3. Processing of Financial Assistance of SEI-monitored
Scholars 11
4. Processing of Clearance/Certification 13
5. Processing of Graduate Scholarship Application 18

B. Science and Technology Manpower Education Research and

Promotions Division
6. Science Explorer and nuLab Mobile Science Laboratory 22

C. Science Education and Innovations Division

7. Teacher Training 24

II. INTERNAL SERVICES

A. Finance and Administrative Division

1. Issuance of Order of Payment 26
2. Processing of Request for Employee Certificate/s
and Service Record 28
3. Processing of Request for Provision of Service Vehicle 29
4. Processing of Request for Authentication of Records 31

D. Science and Technology Manpower Education Research and

Promotions Division
1. Processing of Request for Information and Communications
Technology (ICT) Services 34

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Science and Technology Scholarship Division

External Services

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

1. DOST-SEI Undergraduate Scholarship Application

The agency is mandated to produce scientifically and technically
literate citizenry that will help propel the country towards national
development. Towards this end, different scholarships programs are being
managed, one of which is the Undergraduate Scholarship Programs.
Office or Division Science and Technology Scholarship Division

Classification Complex

Type of G2C- Government to Citizen

Transaction:

Who may Avail: The applicants must be: RA 7687 Merit

Scholarship Scholarship

• Natural-born Filipino citizen;  

• poor, talented and deserving  x

student who belongs to a family
whose socio-economic status
does not exceed the set values
of certain indicators;
• resident of the municipality for  x
the last 4 years as attested by
the barangay chairman;
• member of the top five percent  
(5%) of the Non-STEM strand
senior high school graduating
class; or member of the STEM
strand senior high school
graduating class;

• of good moral character and in  

good health;

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Checklist of Requirements Where to Secure

The applicant must upload the following:
1. Fully accomplished DOST-SEI 1. https://www.science-scholarships.ph/
Undergraduate Scholarship
Application Form through the E-
Scholarship Application System
(virtual)
2. Parent/s proof of income
2.1 Parent/s latest Income Tax 2.1 Bureau of Internal Revenue
Return or BIR Form 1701 or
2316 (1 photocopy); or
2.2 Employment Contract for 2.2 Employers of the applicant's parents
OFW (1 photocopy); or
2.3 Certificate of Employment 2.3 Employers of the applicant's parents
with Compensation; or
2.4 Proof of Pension; or 2.3 Social Security System or Government
Service Insurance System
2.5 BIR Certification of Tax 2.5 Bureau of Internal Revenue
Exemption (1 photocopy); or
2.6 Certificate of Indigency 2.4 Office of the Barangay Captain
(1 photocopy)
3. Form C - Certificate of Good Moral 3. School/University where the applicant is
Character (1 original) currently studying
4. Form D - Certification of Good 4. School/University clinic where the
Health (1 original) applicant is currently studying or
barangay clinic or hospitals
5. Form E1/E2 - Principal's 5. School/University where the applicant is
Certification (1 original) currently studying
6. Form F - Certificate of Residency 6. Office of the Barangay Captain
(1 original)
7. Form G - Parent's Certification 7. Parents of applicant
(1 original)
8. Form H - Applicant's Certification 8. Requesting the Applicant
(1 original)
9. Form I - Signed Declaration by 9. Parent and applicant
Applicant and the Parents/Legal
Guardian (1 original)
10. One recent passport size pictures 10. Applicant's preferred photo center
11. Birth Certificate (1 photocopy) 11. Philippine Statistics Authority
12. Affidavit of Guardianship (if with 12. Notary Public
legal guardian) (1 photocopy)
13. Certified Copy of Permanent 13 School/University where the applicant
Student Record (Form 137) or studied or

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Report Card (Form 138) for Department of Education through the

Grades 9, 10 and 11 or Bureau of Education Assessment
Philippine Educational Placement
Test (PEPT) or Alternative
Learning System (ALS) Certificate
Rating

Client Steps Agency Action Fees Processing Responsible

to be Time Person
Paid
Step 1: None 3 mins. MIS
Registration 1.1. Access the 1.1. Make the system STMERPD
online system found available online
at
https://www.science-
scholarships.ph/
None Online
1.2 Register by 1.2 The system will System
inputting the full email the applicant with
name, birthday, valid the link where the
email address, and all applicant can answer
the schools attended the eligibility
from Grade 9 until questionnaire
Grade 12.
Step 2: 2. Go to the link sent None 5 mins. Online
Eligibility in the applicant's 2. The system will System
Check email address and evaluate whether the
answer completely applicant satisfies the
and honestly the eligibility requirements
eligibility of the scholarship
questionnaires. programs.
If the applicant satisfies None Online
the eligibility System
requirements:
2.1. Provide the None
applicant with the
Application ID and the
link for the online
application form.
If the applicant did not None Online
satisfy the eligibility System
requirements:
None
2.1. Disqualify the
applicant and provide

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

the reason for

disqualification.
Step 3: None depends on Online
Filling-out of 3.1. Download the the applicant System
Application application forms
Form found at
https://www.science-
scholarships.ph/
3.2. Have the forms None
signed by the
appropriate
signatories.
3.3. The system will None 10 mins.
3.3. Log-in account in
evaluate the inputted
the online system and
information and decide
input all information
the scholarship
required by the online
program the applicant
system.
may apply to.
Step 4. 4.3. Upload the 4. The system will None 5 mins.
Uploading of signed application check the
Documentary forms together with completeness of the
Requirement the other uploaded documents. If
s documentary in order, accept the
requirements application and send
the confirmatory email.
Total: none 30 mins.

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

2. Monitoring of Scholarship Status

One of the responsibilities of a DOST-SEI scholar is meeting the set
grade requirements and enrolling with the prescribed academic loads based
on their submitted program of study. Thus, all the scholars are made to report
their grades and registration form every start and end of each semester/term.
Office or Division: Science and Technology Scholarship Division

Classification: Simple

Type of G2C - Government to Citizen

Transaction:
Who may Avail: Ongoing DOST-SEI Scholars

Checklist of Requirements Where to Secure

1. School Registration Form (1 photocopy) School/University where the scholar is
2. Grades for the previous semester/term (1 currently enrolled in
certified true copy)
Client Steps Agency Action Fees Processing Responsible
to be Time Person
Paid
1. Submit the 1.1. Evaluates the None 5 mins Evaluator
required veracity of the S&T
documents to documents Scholarships
DOST-SEI. submitted. If in Division
order, encode in the
Scholarship
Information System
(SIS) his/her grades
for the previous
semester/term and
the subject that will
be taken for the
succeeding
semester/term
based on the
documents
submitted.
1.2. Evaluate the None 25 mins Evaluator
scholarship standing S&T
of the scholar and Scholarships
issue appropriate Division
scholarship standing
notice

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

1.3. If the scholar is in None 25 mins Evaluator

good standing and S&T
studies in private Scholarships
institution, prepare Division
and issue a Letter
for Enrollment
3. Receive notice 3. Release the notice of None 5 mins Releasing
of academic academic standing (if Officer
standing (if applicable) and letter S&T
applicable) and for enrollment (if Scholarships
letter for applicable). Division
enrollment (if
applicable).
Total: None 1 hr

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

3. Processing of Financial Assistance of SEI-monitored

Scholars

The DOST-SEI conforms to the following schedule when processing

the financial assistance of the scholars it monitors.
Office or Division: Science and Technology Scholarship Division
Classification: Complex
Type of Transaction: G2C - Government to Citizen;
Who may Avail: SEI-monitored scholars
Checklist of Requirements Where to Secure
1. Submitted School Registration Form School where the scholar is currently
(1 photocopy) enrolled in
2. Submitted Grades for the previous
semester/term (1 certified true copy)
3. Submitted Official Receipt for Tuition and
Other School Fees (Original) or Billing
Statements/ Statement of Accounts (1
original)
Client Steps Agency Action Fees to Processing Responsible
be Paid Time Person
1. Submit the 1.Consolidate the received None 1 working day Evaluator,
necessary documents for the whole S&T
documents week and submit the Scholarships
documents to the staff-in- Division
charge of processing financial
assistance.
2. Prepare the payroll of None
scholars who are entitled to
received the financial
assistance, Budget Utilization
Request (BUR), and
Disbursement Voucher (DV).
3. Forward the same to the None
Budget Unit for processing.
4. Certify the completeness None 1 working day Budget Unit
and correctness of the Staff, Finance
supporting documents; and
transmit to Accounting for Administrative
processing. Division
5. Certify the completeness None Accounting
and correctness of the 1 working day Staff, Finance
supporting documents and the and

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

availability of cash; process Administrative

the DV; forward copies of the Division
DVs, ORS and corresponding
supporting documents to the
designated staff of the Office
of the Director/ Chief FAD for
approval.
6. Prepare the check None 3 working Cashier Unit
days Staff, Finance
and
Administrative
Division
7. Sign the check None Chief, FAD
and SEI
Director

8. For stipends/book None 1 working day STSD Project

allowance/transportation Staff
allowance, tuition fees
(reimbursement): Deposit the
check in the account of the
scholar.

For tuition fees billed by the

school/university: Deposit the
check in the account of the
school/university.
Total None 7 working
days

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

4. Processing of Clearance/Certification

A scholar who will travel out of the country, be it a personal or an

official travel, needs to secure a temporary clearance from the DOST-SEI.

After rendering the required service obligation or paying the financial

obligation, a scholar can request for a final clearance to certify that he/she is
already finished with his/her contractual obligations with the DOST-SEI.

Other documents such as the computation of total financial assistance

received, certification as DOST scholars, and others, can also be requested.
Office or Division: S&T Scholarship Division
Classification: Simple
Type of Transaction: G2C - Government to Citizen
Who may Avail: DOST-SEI Scholars with Financial/Service Obligation
Checklist of Requirements Where to Secure
A. Temporary Clearance

1. Request Letter citing the details of the 1. Requesting Scholar

travel (destination, duration of travel and
purpose of travel) (1 original)

2. For travel out of the country for less than a 2.1. SEI/DOST Regional Office
year:
2.1. Official receipt of cash bond to be 2.2. DOU from www.sei.dost.gov.ph;
posted with SEI/DOST Regional Office for an Co-maker's proof of income -
amount equivalent to the financial assistance Co-maker's employer
received plus 12% interest (1 photocopy); OR 2.3. Sending institution
2.2 Notarized Deed of Undertaking to be
executed with a Co-maker (1 original) and
proof of capacity to pay of the Co-maker e.g.
ITR, certificate of employment, service
record, etc. (1 photocopy); OR
2.3 Guaranty letter from the employer
wherein the return of the scholar-graduate to
the Philippines is guaranteed and in case the
latter fails to return, the company shall
assume the financial obligation of the
scholar-graduate to DOST-SEI (1 original).
3. For travel out of the country for a year or
longer:

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

3.1. Surety bond to be posted with 3.1. 3.1. Surety Bond - Government
GSIS for the amount equivalent Service Insurance System
to the financial assistance Supplemental Agreement - SEI
received plus 12% interest (1
original); must execute a
supplemental agreement with
SEI which shall serve as
supporting document for the
surety bond (4 originals); OROR
Official receipt of cash bond with
SEI (1 photocopy)
3.2. 3.2.1. Full amount 3.2. SEI Cashier
3.2.2. Installment over a period
of 1 year
B. Final Clearance
1. Diploma (1 photocopy) 1. School/University where the
2. Transcript of Records (1 photocopy) scholar graduated from
3. Certificate/s of Employment or Service 2. School/University where the
Record/s covering the period for service scholar graduated from
obligation (1 photocopy) 3. Company where the scholar is
4. Official receipt/s for refund of financial employed
assistance received and the 12% interest (1 4. SEI Cashier
photocopy)
C. Other Certifications
1. Request Letter 1. Requesting Scholar

Client Steps Agency Action Fees Proces Responsible

to be sing Person
Paid Time
Walked-in Clients 1.1. Tag documents None 1 min Receiving
with date of receipt. Officer,
1. Fill-out the form and 1.2.Verify the scholar’s None 1 min S&T
submit the required record and status Scholarships
documents to DOST- 1.3. Review/evaluate None 3 mins Division
SEI. form and endorse
request to the next
person-in-charge

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

1.4. Evaluate None 2 Evaluator,

Documents working S&T
days Scholarships
If with complete Division
requirements, process
the request for:
● Local
Employment
● Temporary
Clearance for Travel
Abroad
● Final Clearance
● Computation of
scholarship benefits
● Certification as
DOST Scholar

1.5. Encode/print None

clearance/certificate
and transmit the same
to the Division Chief
for further validation.

1.6 Transmit the none

clearance to the Office
of the Director for
signature.
2. Communicate with 2.1. Check with the none 5 mins Phone Officer
the office regarding the Document Tracker S&T
availability of the System regarding the Scholarships
clearance/ certification availability of the Division
clearance/certification.
If available, advise the
scholar to pick-up the
document.
3. Receive the 3.1. Stamp the none 1 min Releasing
clearance/ clearance/certification Officer,
certification with SEI dry seal. S&T
3.2. Request the none 1 min Scholarships
scholar to sign the Division
receiving copy.
3.3. Release the none 1 min
clearance/certification.
Total: None 2 days
and 13
mins

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Clients who emailed 1.1. Tags documents None 1 min Receiving Staff,
their requests with dated receipt S&T
1. The scholar will 1.2. Verify the None 1 min Scholarships
send the advance copy scholar’s record and Division
of requirements to status. None 1 min
seischolarshipsclearan 1.3. Review/evaluate
ce@gmail.com form and endorse
request to the next
person-in-charge.
1.4. Evaluate None 2 Evaluator,
Documents working S&T
days Scholarships
If with complete Division
requirements, process
the request for:
● Local
Employment
● Temporary
Clearance for Travel
Abroad
● Final Clearance
● Computation of
scholarship benefits
● Certification as
DOST Scholar

1.5. Encode/print None

clearance/certificate
and transmit the same
to the Division Chief
for further validation.
1.6 Transmit the
clearance to the Office None
of the Director for
signature.
2. Communicate with 2.1. Check the None 5 mins Phone Officer,
the office regarding the Document Tracker S&T
availability of the System regarding the Scholarships
requested document. availability of the Division
clearance/certification.
If available, advise the
scholar to pick-up the
document.

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

3. Bring the original 3.1. Stamp the none 1 min Releasing

documents and pick- clearance/certification Officer,
up the requested with SEI dry seal. S&T
document. 3.2. Request the None 1 min Scholarships
scholar to sign the Division
receiving copy.
3.3. Release the None 1 min
clearance/certification.
Total: None 2 days
and 15
mins

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

5. Processing of Graduate Scholarship Application

The DOST-SEI grants graduate scholarship to fresh graduates, on-

going graduate students who have already taken certain MS or PhD units in
priority S&T fields, or professionals doing research. Scholarship applications
are accepted and processed at the graduate scholarship consortia member-
universities as well interview and other screening procedures. Potential
qualifiers are endorsed to DOST-SEI for approval. Qualifiers are issued
notice of award of scholarship.
Science Education Institute-S&T Scholarship Division (SEI-
Office or Division:
STSD)
Classification: Highly Technical
Type of G2C - Government to Citizen
Transaction:
- Filipino citizen;
- not be more than 45 years old at the time of application;
- in good health condition;
Who may Avail:
- pass the admission requirements for graduate studies at any of
the consortia member-universities; and
- pass the interview and other screening procedures.
Checklist of Requirements Where to Secure

1. Official Endorsement (1 original) 1. Project Leader/Director of the Graduate

2. Registry of Potential Qualifiers (1 2. Scholarship Consortium member-
original) universities
3. SEI Website (Download Section),
3. Accomplished Application Form (1
Graduate Scholarship consortia member-
Original)
university Offices
4. Birth Certificate (1 Photocopy) 4. PSA Office
5. Official Transcript of Records (1 5. School or University where the applicant
Certified True Copy) completed his/her BS or MS degree
6. Professors in college for applicant
6. Endorsement from two former pursuing an MS program or Professors in
professors (1 Original) the MS program for applicant pursuing a
PhD program
7.1
Head of Agency where the applicant is
Recommendation
currently employed
Letter (1 Original)
7. If Employed 7.2 Permission to
take a leave of Agency/Institution/Employer where the
absence (LOA) applicant is currently employed
while on

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

scholarship (1
Original)
8. Medical Certificate as to health status Licensed physician with his/her PRC
(1 Original) license number indicated
National Bureau of Investigation
9. Valid NBI Clearance (1 Original)
Main/Satellite Office
10. Letter of Admission which should Program Head of the accepting institution
include the evaluation sheet (1
Photocopy)
Program Adviser in the Graduate
11. Approved Program of Study (1
Scholarship consortia member-university
Photocopy)
where the applicant intends to enroll

Fees to Processing Responsible

Client Steps Agency Action
be Paid Time Person
1. Endorse 1.1 Review of the None 3 minutes Project Staff,
the list of accomplished (per record) S&T
potential application forms and Scholarship
qualifiers documentary Division
together with requirements
the 1.2 Prepare None 10 minutes
accomplished masterlist of potential (per
application qualifiers endorsement)
forms and 1.3 Verify if the None 1 minute
documentary applicant is a DOST (per record)
requirements scholar-graduate
None 10 minutes
1.4 Edit correction/s
(per
in the masterlist
endorsement)
1.5 Finalize masterlist None 1 working day
of potential qualifiers
and prepare
memoranda to be
signed by the SEI
Director for
endorsement to the
Office of the
Undersecretary for
S&T Services for
recommendation and
subsequently
endorse to the Office
of the DOST

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Secretary for
approval

1.6 DOST Officials None 3 working days Officials and

review and approved Staff,
the endorsed official Office of the
list of qualifiers and Undersecretary
release the same to for S&T
SEI Services and
Office of the
DOST
Secretary
2.1. Receive 2.1 Prepare None 2 working days Project Staff,
approved list transmittal of Official S&T
of qualifiers List of Qualifiers to Scholarship
the Project Division
Leader/Director of the
concerned Graduate
Scholarship consortia
member-
university/ies
2.2 Issue Notice of
None 2 working days
Award to qualifiers
Total: None 15 working days

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Science and Technology Manpower

Education Research and Promotions Division
External Services

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

6. Science Explorer and nuLab Mobile Science Laboratory

A science laboratory bus that aims to raise the interest of students in

science, technology, engineering and mathematics (STEM) to entice them to
venture into STEM careers in the future.

It features STEM modules developed and facilitated by educators and

science professionals (former/on-going DOST scholars) to teach STEM
through hands on / interactive activities and experiments.

Office or Division: S&T Manpower Education Research and Promotion Division /

Promotions Unit
Classification: Simple

Type of G2C - Government to Citizen

Transaction:
Who may Avail: Public Schools (Elementary - Senior High School Students)

Checklist of Requirements Where to Secure

Request / Invitation Letter addressed NONE

to SEI Director
Client Steps Agency Action Fees to be Processing Responsible
Paid Time Person

1. Send the request 1. Acknowledge None three (3) Division

/ invitation letter to receipt of letter working days Chief,
DOST-SEI through by sending a STMERPD
fax, email, mail correspondence
letter to the
requesting party

Total: None 3 days

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Science Education and Innovations Division

External Services

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

7. Teacher Training

Conduct of specialized training programs and innovative delivery

modes of teaching and learning in science and mathematics education.

Office or Division: Science Education and Innovations Division (SEID)

Classification: Simple

Type of G2G - Government to Government

Transaction:
Who may Avail: Science and Mathematics Teachers from K to Grade 12

Checklist of Requirements Where to Secure

SEI will communicate with Department None
of Education (DepEd) Offices (e.g.
Central, Region, or Division) the
implementation of teacher trainings.
The letter shall state the title/theme,
date and venue of the training, and the
qualification of teacher-participants.

Client Steps Agency Action Fees to Processing Responsible

be Paid Time Person

1. Send response 1. Acknowledge None three (3) Division

letter to SEI, receipt of letter working days Chief, SEID
including the list of and provide
teacher-participants updates, if
that qualify to the applicable
criteria of respective
training program

Total: None 3 days

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Finance and Administrative Division

Internal Services

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

1. Issuance of Order of Payment

Accounting Unit prepare the Order of Payment based on a bill and
shall prepare it for each payor. This will be the basis of the Cash and
Disbursement Unit in comparing the amount to be paid by the payor. (GAM
Appendix 28)
Office or Division: Finance and Administrative Division (FAD)- Accounting
Unit (AU)
Classification: Simple

Type of G2G - Government to Government

Transaction:
Who may Avail: Suppliers, Scholars and Employees

Checklist of Requirements Where to Secure

1. Bill or Advice of the amount for Designated Staff of the Division or Unit of
payment SEI
2. Order of Payment Form (GAM Accounting Unit
Appendix 28)
Original – Payee
Copy 2 – Collecting Officer or
Cash/Treasury Unit
Copy 3 – Accounting Division/Unit
Client Steps Agency Fees Processing Responsible
Action to be Time Person
Paid
1. Transact with the 1.1. Review None 5 mins Project Staff,
designated Officer the S&T
of Staff of the Unit documents or Scholarship
or Division to get records Division
the amount of presented by
payment or bill. the client.
1.2 Compute None
Project Staff,
the amount of
payment and FAD- Gen.
indorse the Services Unit
client to the
Accounting
Unit for the Accounting
issuance of Staff, FAD-
Order of Accounting Unit
Payment.

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

2. Present the Bill/ 2.1. Prepare None 10 mins Accounting

Advice of Payment the Order of Staff, FAD-
to the Accounting Payment form Accounting Unit
Staff based on the
Bill.
2.2. Initial and None 1 min Accounting
endorse the Staff, FAD-
Order Accounting Unit
Payment form
to the Head of
Accounting
Unit
2.3. Review None 3 mins Head of
the Accounting Unit
documents or Authorized
and the order Signatory, FAD-
of payment Accounting Unit
and affix
his/her
signature.
3. Receive the 2.4. Issue the None 1 min Accounting
Order of Payment Order of Staff, FAD-
Payment and Accounting Unit
indorse the
client to the
Cash and
Disbursement
Unit for
payment.
Total: None 20 mins

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

2. Processing of Request for Employee Certificate/s and

Service Record
Issuance of employment certification/s and service record as needed
by the employees of the Institute.
Office or Finance and Administrative Division (FAD)-Human Resource
Division: Management Unit (HRMU)
Classification: Simple
Type of G2G - Government to Government
Transaction:
Who may Avail: SEI Officials and Employees
Checklist of Requirements Where to Secure
1. Fully Accomplished HRMU Human Resource Management Unit,
Request Form (1 Original Copy) Finance and Administrative Division
Client Steps Agency Action Fees to Processin Responsible
be Paid g Time Person
1. Submit the 1. Receive the None 5 mins HR Staff, FAD-
fully fully HRMU
accomplished accomplished
Request Form Request Form
1.2 Prepare the None 1 working HR Staff, FAD-
requested day HRMU
certificate and/or
service record
and endorse it to
the Administrative
Officer V, FAD-
HRMU
1.3 Review and None 2 hours Administrative
sign the Officer V, FAD-
requested HRMU
certificate/service
record
2. Receive the 2. Release the None 5 mins HR Staff, FAD-
requested requested HRMU
employee document.
certificate and/or
service record.
Total: None 1 working
day, 2
hours and
10 mins

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

3. Processing of Request for Provision of Service Vehicle

This serves as a guide for the General Services-Unit as well as the
requestors on the process and requirements to consider when requesting
for a service vehicle.
Office or Finance and Administrative Division (FAD)-General Services
Division: Unit (GSU)
Classification: Simple

Type of G2G: Government to Government

Transaction:
Who may Officials and Employees of DOST-SEI
Avail:
Checklist of Requirements Where to Secure

Trip Ticket (3 copies) Requesting Unit or GSU

Copy of Special Order or Travel
Authority (as attachment) Requesting Unit or Intranet
Client Steps Agency Action Fees Processing Responsibl
to be Time e Person
Paid
1. Prepares the 1.1 Receive the None 2 mins Project Staff,
Trip Ticket form Request. Finance and
and attach the Administrativ
copy of Special e Division
Order or Travel (FAD)-
Authority General
Service Unit
(GSU)
1.2. Check availability None 10 mins Project Staff,
of vehicles FAD-GSU

1a. If there is an None 10 mins Project Staff,

available vehicle: FAD-GSU
1.2.1 Assign vehicle to
the trip ticket and input
it in the Online
Monitoring of Vehicles
(Google Sheet)

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1.2.2 Review and affix None 5mins Administrativ

initial in the Trip Ticket e Officer V,
forms FAD-GSU

1.2.3 Forward the trip None 5 mins Project Staff,

ticket with assigned FAD-GSU
vehicle to the
Approving Officer.

1.2.4 Approve and None 10 mins Chief

sign the trip ticket Administrativ
e Officer,
FAD
1.2.5 Endorse the None 2 mins Project Staff,
approved trip ticket to FAD-GSU
the assigned driver.
b. If there is no None 5 mins Project Staff,
available vehicle: FAD-GSU
1.2.1 Stamp the trip
ticket "No Available
Vehicle" for dispatch
and endorse to AOV
for signature
1.2.2 Sign the Trip None 5 mins Administrativ
Ticket form with e Officer V,
stamped "No Available FAD-GSU
Vehicle"
2.a. 2.1.a Coordinate with None 6 mins Driver, FAD-
Accept/Acknowl the requesting GSU
edge action division/passengers
taken
2. b. Receive 2.1.b Return the duly None 2 mins Project Staff,
the requested stamped trip ticket to FAD-GSU
form the requesting division
Total: None a. 50 mins

b. 24 mins

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SCIENCE EDUCATION INSTITUTE

4. Processing of Request for Authentication of Records

The Records Unit as the custodian of the Science Education
administrative (SEI) official documents/records is in-charge to release
certified copies of records which is created/issued by the institute.

Office or Finance and Administrative Division (FAD)-Records Unit

Division: (RU)
Classification: Simple

Type of G2G: Government to Government

Transaction:
Who may Avail: SEI Division and Units

Checklist of Requirements Where to Secure

Filled-out Records Unit Document SEI Records Unit

Request Form (RU-DRF-01)
Client Steps Agency Action Fees to Processin Responsible
be Paid g Time Person

1. Submit request 1.1 Receive the none 5 mins Administrative

to SEI Records Request. Officer (Records
Unit Officer III) and
Records Unit
Staff,
FAD-Records
Unit
1.2. Check the none 1 hour Administrative
availability of Officer (Records
the requested Officer III) and
records. Records Unit
Staff,
FAD-Records
Unit
1.3. If available, none 2 mins Administrative
print copy Officer (Records
Officer III) and
Records Unit
Staff,
FAD-Records
Unit

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SCIENCE EDUCATION INSTITUTE

1.4. Stamp, none 5 mins Administrative

"Certified Officer (Records
Copy" on the Officer III) and
record. Records Unit
Staff,
FAD-Records
Unit
1.5. Records None 2 mins Administrative
Staff who Officer (Records
process the Officer III) and
document shall Records Unit
affix his/her Staff,
initial/signature FAD-Records
prior signing of Unit
the Records
Officer.
1.6. Sign the None 3 mins Administrative
requested Officer V
authenticated (Records Officer
copy III),
FAD-Records
Unit
2. Receive the 2.1. Release the None 5 mins Records Officer
requested authenticated III and Records
authenticated record to the Unit Staff,
copy. requesting FAD-Records
party. Unit
Total: None 1 hour &
22 mins

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Science and Technology Manpower

Education Research and Promotions Division
Internal Services

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

1. Processing of Request for Information and Communications

Technology (ICT) Services

The Management Information System Unit (MISU) provides

assistance and services in resolving the network, software and hardware
related problems of ICT devices connected to SEI local area network

Office or Division: S&T Manpower Education Research and

Promotions Division- Management Information
System Unit (MISU)
Classification: Complex
Type of Transaction: G2G: Government to Government
Who may Avail: SEI Employees
Checklist of Requirements Where to Secure
ICT Service Request Form STMERPD-Management
(1 original) Information System Unit (MISU)
Client Steps Agency Fees Processin Responsi
Action to be g Time ble
Paid Person
Step 1: 1. Client fill 1. MISU None 30 mins MISU
Submit out the upper Personnel Staff,
Request portion of the receives the STMERP
ICT Service request D
Request form
(Date, ICT
Device,
Name,
Property
Number,
Date
Acquired,
Division, and
Unit)
Step 2: 2. Client 2.1. MISU None 1 hour MISU
Evaluation provides Personnel Staff,
information to checks, STMERP
MISU validates, and D
Personnel evaluates the
(type and simplicity/comp
frequency of lexity of the
the problem) requests.

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2.2. MISU
Personnel fills
out the ICT
Service
Request Form
(Software,
Hardware,
Network)
problem
identification
part.

2.3. MISU
personnel fills
out the
schedule part
of the form and
schedule the
request in
accordance
with ICT
policies. The
client will sign
the schedule
part of the
form.
Step 3: 3. Client 3. MISU None a) 1 MISU
Action provides Personnel take working Staff,
information to action on the day for STMERP
MISU requests Network D/
Personnel related GSU
(Warranty 3.1 If the problems Personnel
information problem is
and other solved proceed (b) 2
relevant ICT to Step 4a. working
device days
information) 3.2 If the Software
problem is not related
solved, check problems
warranty
information (c) 3
working
3.2.1 With days for
warranty, the Hardware
device is related
recommended problems

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

for supplier
repair, proceed
to Step 4b.
3.2.2 .
Without
warranty, check
inventory
information
3.2.2.1
Within
estimated
useful life*, 5
years and
below,
recommend for
repair, proceed
to Step 4b.
3.2.2.2
Beyond the
estimated
useful life*,
more than 5
years,
recommend for
disposal,
proceed to Step
4b.

*as per COA

Circular No.
2003-007 dated
11 Dec 2003
Step 4a: 4.a. Client 4.1 MISU None 1 hour MISU
Completion signs the Personnel will Staff,
Conforme sign and STMERP
complete the D
ICT Service
Request form
(indicate the
start and
completed
date of the
request). The
client will sign
the form.

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

4.2 MISU
Personnel will
provide signed
copy to the
Client.
Step 4b. 4.b. Client 4.1 MISU None 3 working MISU
Completion receives the Personnel will days Staff,
and recommendat sign and STMERP
Recommen ion of MISU complete the D-MIS/
dation Personnel, ICT Service GSU
Sign the Request form Staff,
Conforme (indicate the FAD-GSU
and start and
coordinate completed
with GSU date of the
Personnel for request). The
repair/dispos client will sign
al of his/her the form.
ICT device
4.2 MISU
Personnel will
provide signed
copy to the
Client

4.3 GSU
Personnel will
coordinate to
Supplier for
the repair/
assist the
client for
disposal
Total: None 4a(a) 1 day
2 hours
and 30
mins;
4a(b) 2
days 2
hours and
30
minutes;
4a(c) 3
days 2
hours and
30 minutes

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

4b(a) 4
days 2
hours and
30
minutes;
4b(b) 5
days 2
hours and
30
minutes;
4b(c) 6
days 2
hours and
30 minutes

VI. Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback Accomplish the Feedback Form and drop it in the
designated drop box located at the Receiving Counter of
the S&T Scholarship Division; or

Lodge the feedback through e-mail at

seischolarshipsfeedback@gmail.com.
How feedback is Every Friday, the designated STSD staff compiles and
processed records all feedback forms submitted.

Feedbacks requiring answers are forwarded to the

concerned Project Leader and they are required to
answer within three (3) days upon receipt of the
feedback.

SEI's response shall be communicated to the citizen.

For inquiries and follow-ups/, clients may contact the

following number: (02) 8839-0083/ 8837-2071 loc. 2382
or e-mail at seischolarshipsfeedbƒack@gmail.com

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

How to file a complaint Accomplish the Customer Complaint Form and drop it at
the designated drop box located at the Receiving Counter
of the STSD; or

Lodge the feedback through e-mail at

seischolarshipsfeedback@gmail.com; or

Call STSD at telephone nos.: (02) 8330 8876 or 8330

8826. Complainant MUST provide the following
information:
- Name of complainant
- Scholarship information (scholarship program, year of
award, university, etc.)
- Nature of complaint
- Incident
- Evidence
-Contact information of complainant.

For inquiries and follow-ups/, clients may contact the

following number: (02) 8839-0083/ 8837-2071 loc. 2382
or e-mail at seischolarshipsfeedback@gmail.com.
How complaints are The designated STSD staff opens the complaints drop
processed box on a daily basis and evaluates each complaint.

Upon evaluation, the staff endorses the complaint to the

concerned Project Leader.

The concerned Project Leader investigates the nature of

complaint, gather the necessary documents/evidences,
and prepare the Agency's response.

SEI's response shall then be communicated to the

complainant.

For inquiries and follow-ups/, clients may contact the

following number: (02) 8839-0083/ 8837-2071 loc. 2382
or e-mail at seischolarshipsfeedback@gmail.com.

Contact information of Science Education Institute

SEI, ARTA and CSC
Telephone nos.: (02) 8330 8876 or 8330 8826
E-mail: seischolarshipsfeedback@gmail.com.

Anti-Red Tape Authority

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 Department of Science and Technology
SCIENCE EDUCATION INSTITUTE

Telephone: 8478-5091 | 8478-5093 | 8478-5099

E-mail: info@arta.gov.ph; complaints@arta.gov.ph

Civil Service Commission

Citizen’s Complaint Hotline: 8888
Contact Center ng Bayan (CCB)
Telephone nos.: 1-6565
For text message: 0908-8816565
E-mail: email@contactcenterngbayan.gov.ph

VII. List of Offices

Office Address Contact Information

Office of the Director 2nd Level Science Direct Line- 8775 9005 or
Heritage Building 8775 9003
DOST Compound,
Gen. Santos Ave.,
Bicutan, Taguig City
Finance and 1st Level Science Direct Line- 8330 8872
Administrative Division Heritage Building
DOST Compound,
Gen. Santos Ave.,
Bicutan, Taguig City
Science and 2nd Level Science Direct Line- 8330 8876 or
Technology Scholarship Heritage Building 8330 8826
Division DOST Compound, Email:
Gen. Santos Ave., seischolarships@gmail.com
Bicutan, Taguig City
Science and 1st Level Science Direct Line – 8710 7462
Technology Manpower Heritage Building
Education, Research DOST Compound,
and Promotion Division Gen. Santos Ave.,
Bicutan, Taguig City
Science Education and 2nd Level Science Direct Line- 8330 8912
Innovations Division Heritage Building
DOST Compound,
Gen. Santos Ave.,
Bicutan, Taguig City

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