DubaiChambers
Dubai Chamber
Service Manual
Service Manual
800 CHAMBER
DUBAICHAMBER.COM
Table of contents
Membership and Documentation Services 3
Membership service 4
Certificate of origin service 7
Attestation service 9
ATA carnet service 11
Business Development Services 14
Business Research and information service 15
Credit Rating service 17
Legal Information service 19
Mediation service 21
Sustainability Services 23
Dubai Chamber CSR Label service 24
Licensing Services 26
Business councils and Business groups service 27
Government Liaison Office service 30
Dubai Association Center service 32
Service provision channels 34
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Membership and Documentation Services
This service includes membership service, Certificate of Origin service,
attestation service and ATA Carnet service.
Dubai Chambers | Membership service
Service Description
The Membership service is concerned with the registration of mainland and free zone
companies licenced to practice all commercial, industrial and professional activities.
The service helps customers to practice their economic activities and enjoy Dubai
Chamber’s numerous other services and programmes aimed at supporting the growth
of the business sector.
Service category and type
Membership service is provided as follows:
Service name Service type Service category
New Membership Sub service Transactional
Membership renewal Complementary Transactional
Membership amendment Complementary Transactional
Membership cancellation Complementary Transactional
Procedures of Membership Registration
• Submission of all required documentation by visiting Customer Happiness Centres,
website or by email
• Approval of the request
• Payment of service fees
• Collection of the Dubai Chambers Membership Certificate
Required Documents
New Membership
First: Sole Proprietorship Establishments:
• A copy of the license
• Valid passport copy or Emirates ID copy of the licensee or attorney (if exists)
• A copy of Power of Attorney of the authorised signatory duly attested
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Dubai Chambers | Membership service
Second: Local Companies:
• A copy of the license
• A valid passport copy or Emirates ID copy of the partners or attorney (if exists)
• A copy of the memorandum of association, notarized & attested
• A copy of Power of Attorney of the authorised signatory duly attested
Third: Foreign Companies and Representative Offices
• A copy of the license
• A valid passport copy or Emirates ID copy of the manager or attorney (if exists)
• A copy of the memorandum of association of the mother company notarized & attested
• A copy of a duly attested power of attorney for the manager or attorney
Fourth: Free Zones Companies and establishments
• A copy of the license
• A valid passport copy or Emirates ID copy of the manager or attorney (if exists)
• A copy of the memorandum of association / share certificate / certificate of formation,
duly attested
• A letter of authorisation by the manager for the attorney (if exists)
Membership renewal
• A Copy of renewed Commercial License
Membership amendment
• A Copy of Modified Document ( Ex, memorandum of association )
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Dubai Chambers | Membership service
Service fees
The fees are determined on the legal form, nationality of owners or type of activity of the
establishment / company. These annual fees are distributed into the following categories:
• National establishments (practicing specific activity): AED 700
• General trading: AED 1200 - AED 2200
• Banks, insurance companies, building contractors, branches of international foreign
companies, companies and establishments in free zones: AED 2,200
• Hotels, related financial services and insurance brokers: AED 2000 - 2,200
• Lawyers, auditors and consultancy engineers: AED 1000 - AED 2,200
• Various simple trade: AED 500
• Handicraft, e-traders and Intelaq license: AED 300
• Simple handicrafts: AED 50
• Branches holding principal’s trade name: AED 100 - AED 2,200 (according to activity)
• AED 100 to be collected in the case of membership modification based on the licence
• 5 year exemption for Mohammed Bin Rashid Establishment for Small And Medium
Enterprises members.
Service channels
The application can be submitted by visiting Customer Happiness Centres, website or
by mobile application.
Service average completion time
2 minutes through the website.
6 minutes through visiting the Customer happiness Centers.
Targeted Customer
Mainland Licensed Companies
Free Zone Licensed Companies
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Dubai Chambers | Certificate of origin service
Service description
This service enables Dubai chambers members and Individuals to apply for a Certificate
of Origin to export or re-export goods. A Certificate of Origin is an official document that
determines the origin of exported or re-exported goods. It is an essential document that
enables recognition of the origin of goods in order to estimate customs tariffs, as it contains
the basic data on trade shipments. A detailed commercial invoice is attached to the document.
Service category
Certificate of Origin service is provided as follows:
Service name Service type Service category
issuing a certification of origin Sub service Transactional
Amendment of certification Complementary Transactional
of origin
Additional Copy of Certificate Complementary Transactional
of Origin
issuing a certification of origin Sub service Transactional
for personal effect
Service requirements
Issuing a Certificate of Origin
• Commercial invoice
Issuing a Certificate of Origin for personal effect
• used personal effect form
• copy of valid passport or Emirates ID
Additional requirements in the following cases
• Direct shipment
- Bill of Lading
• UAE origin
- Copy of the industrial license
- Copy of factory's invoice
• Transshipment goods
- Copy of bill transit from Dubai Customs
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Dubai Chambers | Certificate of origin service
In Case of the Commercial invoice is not Clear, Dubai chambers may request Supporting
Documents:
- Packing list
- Bills of the exporting country
- Exporter's country invoice
Amendment of Certification of Origin
• The Modified commercial invoice, or Any Document has Been modified.
Service fees
Issuing a Certificate of Origin: AED 100
Amendment of Certificate of Origin: AED 50
Additional copy of Certificate of Origin: AED 50 (per copy)
NB: 5 AED will be collected for each additional page after page 5 of the Commercial Invoice for all the previous types.
5 AED will be collected for each page of the Paking List for all the pervious types.
Service channels:
Submitting the application through Customer Happiness Centres, website, or smart
application
Service average completion time
2 minutes through website.
6 minutes through visiting Customer Happiness Centers.
Targeted customers
Dubai Chambers Members
Individuals
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Dubai Chambers | Attestation service
Service description
Dubai Chambers simplifies procedures of doing business by having the documents,
correspondence and contracts attested for its members and facilitating acceptance of
these documents by the concerned authorities.
Service category and type
Attestation service is provided as follows:
Service name Service type Service category
Signature Attestation Sub service Transactional
Authenticate Certificate Sub service Transactional
True copy Sub service Transactional
Service procedure
• Submission of all necessary documents by visiting Customer Happiness Centres ,
website, or smart application
• Approval of application
• Payment of service fees
• Attestation of the documents
Service requirements
Signature Attestation
• The document requiring attestation should be signed by the authorised signatory
• Signature card signed and stamped by the manager or attorney
Authenticate Certificate
• The document requiring attestation (Attested form the Issuing Authority/Entity)
True copy
• The document requiring attestation
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Dubai Chambers | Attestation service
Service fees:
Signature Attestation: AED 100
Authenticate Certificate: AED 100
True copy: AED 100
NB: 10 AED will be collected for each additional copy after the 5 copy of the same transaction for all the previous types.
Service channels
Submitting the application through Customer Happiness Centres, website, or smart
application
Service average completion time
2 minutes through website.
6 minutes through visiting Customer Happiness Centers.
Targeted customers
Dubai Chambers Members
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Dubai Chambers | ATA Carnet Service
Service description
The ATA Carnet is an international customs document that permits temporary importa-
tion of duty-free and tax-free of goods for up to one year.
Service category
ATA Carnet service is provided as follows:
Service name Service type Service category
Issuance of ATA Carnet Sub service Transactional
Modification of ATA carnet Complementary Transactional
Replacement of ATA Carnet Complementary Transactional
Substitute of lost ATA Carnet Complementary Transactional
Cancellation of ATA Carnet Complementary Transactional
Service requirements
Issuance of ATA Carnet
• Commercial invoice
• Authorization letter issued by the company to its representatives or agents (available
on website)
• Letter of pledged commitment (available on website)
Modification of ATA carnet
• Modified commercial invoice
• Modified Authorisation letter issued by the company to its representatives or agents
Replacement of ATA Carnet
• Submit application through website
•
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Dubai Chambers | ATA Carnet Service
Substitute of lost ATA Carnet
• Submit application through website
Cancellation of ATA Carnet
• Submit application through website
• The original copy of ATA Carnet)
Service fees
ATA Carnet processing fee Member AED 900
(only for one visit) Non Member AED 1,800
ATA Carnet Express Member AED 1,400
processing fees (only for Non Member AED 2,300
one country visit)
Additional countries Member AED 50 for each country
Non Member AED 100 for each country
Additional pages for the Member AED 5 Each
general list Non Member AED 10 Each
Cancellation fee Member AED 500
Non Member AED 500
Regularization Member AED 300
Non Member AED 600
Targeted customers
Dubai Chambers Members
Dubai Chambers Non-Members
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Dubai Chambers | ATA Carnet Service
Service average completion time
Urgent request: One working day (starting from receipt of commercial fees and guarantee)
Non-urgent request: Three working days (starting from receipt of commercial fees and
guarantee)
Service channels
submission of application through website, then completion of process by agent and
receiving the ATA Carnet from Customer Happiness Center
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Business Development Service
This service focuses on customers who need support from Dubai
Chambers for various issues.
Dubai Chambers | Business Research and Information Service
Service description
Business Research and Intelligence services provide a reliable platform for economic
information, statistics, reports and studies in order to help the business community to
make accurate decisions about their business.
The Information Center provides electronic services to Dubai Chambers members,
"certificates of recommendation and identification, lists and data of companies and
activities", and respond to customer inquiries through available channels.
Service type
Business Research and Information provide the following service:
Service name Service type Service category
Research, reports and studies Sub service Informational
‘To whom It may concernʼ letters, Sub service Informational
letters of recommendation and
definition
Lists of companies by activities, Sub service Informational
company data, and Dubai
Chambers directory
Service procedure
• Search on website for reports, research and studies, or communicate via available
service channels.
• Submitting the requested certificate, letter or other services including the required
document through website.
• Reviewing the validity of data and documents.
• Online payment after receiving the approval.
• Enable to download and printing the document.
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Dubai Chambers | Business Research and Information Service
Service requirements
• Request letter from the company signed by authorized signatory at Dubai Chambers and
stamped
Service fees
• According to the required service - fees will be determined upon request of the service
Value Added Tax 5%
The above Fees and Tax are non-refundable and must be paid in advance.
Service channels
• E-mail
• Website
• Customer Happiness Centres
• Smart application
Service average completion time
10 min
Targeted customers
Dubai Chambers Members
Dubai Chambers Non-Members
Individuals
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Dubai Chambers | Credit Rating Service
Service description
The Credit Rating service provides business information reports on local or international
companies and is an efficient tool to mitigate business risk and help in sound business
decision-making when trying to from a partnership or conduct a business transaction with
international partners. The report contains the credit rating of the company of interest, in
addition to information regarding their business activities and financial status.
Service category
Dubai Chamber provides the service as follows:
Service name Service type Service category
Credit rating Sub-service Informational
Service requirements
Completing an application to receive the service
Service fees
Fees depend on the region of the company the customer is requesting a report on.
Region Fees /AED
Middle east 610
Europe 295
Rest of the world 575
Value Added Tax 5%
The above Fees and Tax are non-refundable and must be paid in advance.
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Dubai Chambers | Credit Rating Service
Service channels
• Dubai Chambers premises
• Website
• E-mail
Service average completion time
• For reports on companies located in the Middle East region:
Normal delivery: within 5 business days,
Urgent delivery: Within 3 business days
• For reports on companies located outside the Middle East region:
Normal delivery: within 12 business days,
Urgent delivery: Within 9 business days
Targeted customers
Dubai Chambers Members
Dubai Chambers Non-Members
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Dubai Chambers | Legal Information service
Service description
Dubai Chambers provides legal information relevant to the commercial local and federal
laws related to the practice of economic activities for the customers of Dubai Chambers
Service category
Service name Service type Service category
Legal information Sub-service Informational
Service procedure:
• Contacting Dubai Chambers through the service channels and present the request
• Receiving the answer within the specified period of time
Service requirement
As soon as the customer submits a request through the service channels, the service will
be delivered (provided that the customer’s contact details are available).
Service fee
• Free of charge
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Dubai Chambers | Legal Information service
Service channels
• E-mail
• Website
• Smart application
• By phone
• Dubai Chambers premises
Service average completion time
1 Working day
Targeted customers
Dubai Chambers Members
Dubai Chambers Non-Members
Individuals
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Dubai Chambers | Mediation Service
Service description
Mediation is one of the effective methods to resolve commercial disputes amicably
provided that at least one of the disputing parties is a member of Dubai Chambers.
Mediation is quick, confidential and cost effective. It’s an excellent opportunity for
preserving business relations and gives parties maximum control over the outcome of
mediation.
Mediation is an amicable way of settlement and is a confidential process. We aim to help
the parties reach an amicable settlement and to achieve this, we advise the parties to
be flexible and open for negotiation during mediation. Mediation is not conciliation, or
arbitration, or litigation. Our role is to facilitate negotiation between the parties, allowing
them to reach a mutually acceptable solution by themselves. In the case of extreme
difference in the parties’ points of views that prevents settlement, or if the respondents do
not co-operate or do not wish our intervention, we advise them to seek other alternatives,
such as litigation.
Service category
Service name Service type Service category
Mediation Sub-service Transactional
Service procedure:
• Contacting Dubai Chambers through the available channels, completing the application
form and attaching the documents supporting the complaint
• Reviewing the application and receiving the approval from Dubai Chambers
• Payment of fees
• Dubai Chambers contacts the concerned parties to reach a suitable settlement (as per
the nature of dispute)
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Dubai Chambers | Mediation Service
Service requirements:
• To avail the service at least one of the concerned parties should be a member of Dubai
Chambers
• The dispute should not be from the specification of another authority
• It should be against a corporation or a company
• It should not be under consideration by any other courts or arbitration party
Service fees
Mediation Registration fee Members AED 500
Non-Members AED 1,000
Mediation Administration Fee Members 1% of the dispute amount
Minimum AED 500
Maximum AED 15,000
Non-Members 2% of the dispute amount
Minimum AED 1,000
Maximum AED 20,000
Value Added Tax 5%
The above Fees and Tax are non-refundable and must be paid in advance to proceed with the mediation process.
Service channels
• E-mail
• Website
• Smart application
• Dubai Chambers premises
Service average completion time
83 days since submitting the required documents and paying fees
Targeted customers
Dubai Chambers Members
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Sustainability Services
This service is designed for customers, who aim to integrate sustainability
in their businesses.
Dubai Chambers | Dubai Chamber CSR Label Service
Service description
Dubai Chambers CSR Label is tailored specifically to the UAE and Middle East. It is
based on international standards and best practices to help companies assess the level
of their CSR practices.
Dubai Chambers CSR Label is a tool to recognise the companies’ success in implementing
sustainability criteria.
Service Category
Dubai Chamber provides the service as follows
Service name Service type Service category
Dubai Chambers CSR Label Main Service Transactional
Service Procedure:
• Approaching Dubai Chambers through available channels to inquire about Dubai
Chambers CSR label application
• Conducting a group advisory session or one-on-one meeting between the interested
company and Dubai Chambers representative to present Dubai Chambers CSR Label
frameworks and assessment process
• Once the expression of interest is received and approved, raising an invoice to send
to the customer (if applicable).
• Dubai Chambers provides the customer access to the online application tool
• Payment of service fees and submission of completed application form
• Dubai Chambers performs a desk assessment and arranges for a field visit (if needed)
• Dubai Chambers provides the customer with the feedback report
• Following the meeting of all requirements, the customer is awarded with the Dubai
Chambers CSR Label at the awarding ceremony
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Dubai Chambers | Dubai Chamber CSR Label Service
Service Requirement
To complete the application to receive the service
To have a license to operate
Service Fee
Dependent on the number of employees in the organization and Dubai Chamber s
membership
Value Added Tax 5%
The above Fees and Tax are non-refundable and must be paid in advance.
Service Channels
• Dubai Chambers premises
• E-mail
Service average completion time
Dubai Chambers provides the CSR label twice a year (June and December)
Targeted Customer:
Dubai Chambers Members
Dubai Chambers Non-Members
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Licensing Services
This service is designed for customers who aim to integrate sustainability
in their businesses
Dubai Chambers | Business councils and Business groups Service
Service description
Issuing a Permit and licencing business councils and business groups in order to provide
legal statues to their activities and enable cooperation between the members to develop
business sector.
Service Category
Dubai Chambers provides the service as follows:
Service name Service type Service category
Permit and licensing Business Sub-service Transactional
Councils & Groups
Renewing and licensing complementary Transactional
Business Councils & Groups
Service procedure
• Requirements to Establish a Business Council
The requested Business Council must be non-profit and as per a Nationality. The
Council must be currently non-existent in Dubai. The founding members would require
to submit the following documents to the Business Relations Department at Dubai
Chambers.
• An official letter from the consulate or Embassy of the relevant Country endorsing the
formation of the Council.
• A list of no less than twenty (20) founding companies including details of:
- Trade License Number
- Emirates ID Number of the representative of the founding company
- Dubai Chambers Membership Number
• The proposed name of the Council.
*
• A draft Articles of Association.
• A work plan detailing the future plans of the Council, the benefits in forming a Council
*
and the contribution it may make to the Dubai.
The Following Document to be submitted no later than 90 days from the establishment.
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Dubai Chambers | Business councils and Business groups Service
• Requirements to Establish a Business Group
The requested Business Group are non-profit and as per Economic Sector/Industry.
The Group must be currently nonexistent in Dubai. The founding members would
require to submit the following documents to the Business Relations Department at
Dubai Chambers.
• A list of no less than thirty (30) founding companies including including details of:
- Trade License Number
- Emirates ID Number of the representative of the founding company
- Dubai Chamber Membership Number
• The proposed name of the Group.
*
• A draft Articles of Association.
• A work plan detailing the future plans of the Council, the benefits in forming a Council
*
and the contribution it may make to the Dubai.
The Following Document to be submitted no later than 90 days from the establishment.
• Requirements for Renewal of Business Councils & Groups Permit
• Updated Committee Members List with Emirates ID numbers and the General
Membership List along with their contact details
• Minutes of Meeting of the Annual General Meeting/General Assembly Meeting (This
document Should be submitted after the meeting is held)
• Audited Financial Report of the Council
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Dubai Chambers | Business councils and Business groups Service
Service fees
No fees applicable
Service channels:
• E-mail
• website
• Dubai Chambers premises
Service average completion time:
30-60 days from submitting the required documents
2-3 business days for renewals
Targeted customers:
Special Segments:
Business sectors representatives
Representatives of business community according to nationality
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Dubai Chambers | Government liaison office Service
Service description
Issuing a permit and licensing a Government Liaison Office which established in the
Emirate of Dubai by a competent entity or organization of any foreign country government
for the purpose of enhancing mutual business and promoting its own products or
industrial and commercial enterprises in Dubai
Service Category
Dubai Chambers provides the service as follows:
Service name Service type Service category
licensing Government Liaison Sub-service Transactional
Office
Renewal of Government Complementary Transactional
Liaison Office
Service requirements
Requirements for establishing a government liaison office in Dubai:
• A letter of intention from the Ministry of Trade or the Ministry in charge of establishing
legalized and attested by the UAE Ministry of Foreign Affairs or UAE Embassy in the
applicant’s country.
• A passport copy of the person appointed by the government of the country to establish
and manage the office.
Renewal of Government Liaison Office
• Manager Updated Emirates ID
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Dubai Chambers | Government liaison office Service
Service fees
AED 3,500
Service channels:
• E-mail
• website
• Dubai Chambers premises
Service average completion time:
30-60 days from submitting the required documents
2-3 business days for renewals
Targeted customers
Special Segments:
Representatives of government Liaison Office
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Dubai Chambers | Dubai Association Centre
Service description
Dubai Association Centre aims to attract and license regional and international
associations, helping them to open branches or headquarters in Dubai in coordination
with the concerned authorities. The presence of such associations in the emirate
enhances Dubai’s regional and international reputation due to their experiences and
expertise.
Service Category
Dubai Chambers provides the service as follows:
Service name Service type Service category
Licensing Global and Regional Sub-service Transactional
associations
Renewal of Global and Regional Complementary Transactional
associations’ licenses
Service procedure
• Approaching Dubai Chambers through available Channels and submitting DAC
application
Service Requirements
Licensing Global and Regional associations
• Official Letter addressed to the Chairman of Dubai Chambers outlining the decision by
the association's Board of Directors Highlighting the name of the Executive Director,
or the designated person to manage the association
• Memorandum of Association
• Providing the names of all existing members of the association residing in the UAE
• Providing an Annual Financial Report
*
• Providing a profile on the proposed activates to be carried out by the association.
* The Following Document to be submitted no later than 90 days from the establishment.
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Dubai Chambers | Dubai Association Centre
Renewal Global and Regional associations’ licenses:
• Updated Committee Members List with Emirates ID numbers and the General
Membership List along with their contact details.
• Audited Financial Report
• Report on the activities to be carried out by the association for the next year
• Minutes of Meeting of the Annual General Meeting/General Assembly Meeting (This
document Should be submitted after the meeting is held)
• Copy of your leasing contract from DWTC. Or An official letter state you hiring an
association management company
Service requirements:
Regional or international presence
Service fee
AED 5,000
Service channels
• Dubai Chambers premises
• Website
Service average completion time
3-4 months
Targeted Customer
Special Segments:
Representatives of regional and global associations
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Service Provision Channels
Dubai Chambers | Service Provision Channels
Call center
Toll free: 800 CHAMBER 8002426237
International number: +971 42280000
Working hours: 08:00AM - 05:00PM | Monday - Thursday
08:00AM - 12:00PM & 02:00PM - 05:00PM (Friday)
(voicemail is available outside working hours)
Website
www.dubaichamber.com
Live chat is available 7/24
E-mail
E-mail: customercare@dubaichamber.com
Information Center: info.member@dubaichamber.com
publications@dubaichamber.com
Happiness Centre
Main centre:
Address: Baniyas Road/ Deira
Working hours: 08:00AM - 05:00PM | Monday - Thursday
8:00AM - 12:00PM (Friday)
Social media channels:
Facebook: https://www.facebook.com/dubaichamber/?fref=ts
Twitter: https://twitter.com/dubaichamber
Instagram: www.instagram.com/dubaichamber
LinkedIn : https://www.linkedin.com/company-beta/427459?pathWildcard=427459
YouTube: https://www.youtube.com/user/DubaiChamberTV
Smart Application: DC APP
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