Learning Area TLE-Local Guiding Services Grade Level 10

W2 Quarter Third Date Week 2

I. LESSON TITLE Pre-Arrival Activities

II. MOST ESSENTIAL LEARNING L.O.2. Accompany and guide visitors according to tour schedule
COMPETENCIES (MELCs) TLE_HEGS9-12AT-IIIc-j-6
III. CONTENT/CORE CONTENT 2.1. Perform pre-arrival activities

References: Local Guiding Services by Eloisa A. Romero pp.122-123

https://guesttouch.com/blog/things-you-need-to-know-about-the-pre-arrival-
experience-for-hotel-guests-and-ways-to-enhance-it/
Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
A. Introduction Day 1 As a start, let us try to identify what you already know by doing this activity.
Panimula
Learning Task 1: Concept Map
Directions: Using the concept map, think of at least 4 words or more which associate
with the word pre-arrival. Using the word that you write, give the definition of the word.

Example:
Before Hotel

Pre-Arrival

Booking
Stage
Pre-arrival is a stage wherein a guest has online booking at the hotel he prepared for
before he actually goes to a place he wants to visit.

Learning Task 2: Jumbled Letters

Arrange the letters to form a correct word.
1. URTO IGDEU - a person employed to show tourists around places of interest.
2. SREERSAVTOIN – the action of reserving something.
3. ROALCU TVSII – site visit
4. GNATSSIMNES – a task; part of a job or course to study
5. TVCAIIESTI - a thing that a person or group does or has done.

B. Development Day 2 Pre-arrival is the stage before guest actually comes to the hotel, inquiry by the
Pagpapaunlad guest and reservation confirmation.

Leading tours requires demonstration of a wide set of skills and application of a

diverse body of knowledge. Tour guides need this skills and knowledge to conduct pre-
arrival activities. During pre-arrival activities, tour guides are concentrating on tasks to
be completed before tour groups arrive for the tours.

Activities such as room assignment, updating guest profile, preparing welcome

letters, collecting all reservation correspondence, and sending request for amenities
etc. are part of pre arrival activities and normally done one to two days prior to
guest arrival.

The tour guide must report to his/her employer regularly to find out his/her tour
assignment. When assigned a tour, the tour guide must learn and understand the profile
of the guests and the inclusion of the tour program (i.e., accommodations, tour and
meal inclusions, etc.) The tour guide must call suppliers ( i.e.,, hotels, airlines, bus
companies, restaurants, tour attractions, etc.) to ensure that reservations are properly
coordinated for the group. The tour guide must be familiar with the places that the tour
group will visit; if not, he/she needs to do an ocular before the tour. The tour guide must
 Suggested
IV. LEARNING PHASES Timeframe
Learning Activities
know the points of interest as well as common areas like toilets and stores. The tour
guide must also know if there are special events happening in the area during the tour.

Now let us check your understanding on the pre-arrival preparations/activities.

Learning Task 3:

Write TRUE if the statement is correct and FALSE if it is not. Write the answer in
your paper.
1. Pre-arrival experience allows you to engage with the guests and gives you
the time to know their requirements better.
2. The tour guide does not need to report to his employer for his tour
assignment.
3. If the tour guide does not know the places the guests want to visit, he does
not need to have ocular before the tour.
4. One of the great ways to acquaint your guest better with the hotels and
other places is by sending out brochure.
5. Pre-arrival activities are usually done 1 hour before the guest arrival.

C. Engagement Day 3 During pre-arrival activities, tour guides are concentrating on tasks to be completed
Pakikipagpalihan before tour groups arrive for their tours.

Learning Task 4:
Put a check mark (/) on the different skills and knowledge that a tour guide must do.

A. Checking of arrival schedules

1. Capturing hard copy information about tours and groups for the day.
2. Contacting destinations and providers.
3. Determining weather and other local conditions.
4. Knowledge about composition of groups
5. Knowledge about how groups/members are arriving.

B. Checking reservations
1. Types of booking which have been made
2. Seats/tickets remaining available for sale.
3. Confirming basics of the tour.
4. Special request made by tour groups/members
5. Payments made and/or to be collected prior to departure

C. Verifying itinerary
1. Contacting destinations and providers.
2. Arranging suitable alternatives
3. Obtaining and checking guide kit
4. Determining weather and other local conditions
5. Check the power point/data projectors and screen

Performance Task 1:
Directions: Being one of the Local Tour Guide students, make this activity that will show-
off your talent.
1. Make a brochure about the hotel you work with, its amenities,
accommodations etc.

Rubrics for the activity:

Category 10 pts 8 pts 5 pts 3 pts
Attractiveness & The brochure The The brochure The brochure's
Organization has brochure has has well formatting and
exceptionally attractive organized organization of
attractive formatting information material are
formatting and well- confusing.
and well- organized
information.
 Suggested
IV. LEARNING PHASES Timeframe
Learning Activities
organized
information.
Content The brochure The brochure The brochure The brochure
has all of the has all of the has most of has little of the
required required the required required
information information. information. information.
and some
additional
information
Writing All of the Most of the Some of the Most of the
Mechanics writing is writing is writing is writing is
done in done in done in not done in
complete complete complete complete
sentences. sentences. sentences. sentences.
Capitalization Most of the Some of the Most of the
and capitalization capitalization capitalization
punctuation and and and
are correct punctuation punctuation punctuation
throughout are correct are correct are not correct
the brochure throughout throughout throughout the
the the brochure brochure.
brochure.
Graphics/Pictures The graphics The graphics The graphics The graphics
go well with go well with go well with do not go with
the text and the text, but the text, but the
there is a there are so there are too accompanying
good mix of many that few text or appear
text and they distract to be randomly
graphics from the text chosen

D. Assimilation Day 4 Pre-arrival preparations/activities should be done ahead of time or at least 2 days
Paglalapat before the guests’ arrival.
When a tour guide makes proper preparations, he/she can focus more on the
delivery of services to the tourist with less worry.

Learning Task 5:
Answer the following questions in 3-5 sentences.
1. What should a tourist guide do on pre-arrival activities?
2. What is the main responsibility of a local guide?
3. What information/documents of tourist local guide should have?
4. What are the reasons why you should be engaging your pre-arrival guests?

Learning Task 6:
Create your own video on how you are going to entertain your guest during a call or
on his/her inquiries and how are you going to accommodate him/her?

Rubrics for the video

Criteria 10 pts 5 pts 2 pts
Preparedness Student is clearly Student is Student is not
prepared and prepared and prepared obviously
rehearsed
rehearsed
Speaking Skills All the necessary All the information Some of the
information and and inquiries were information and
inquiries were well clearly explained inquiries were not
explained with clearly explained
good intonations.
Self-confidence Gain good Have enough Had confidence
confidence in confidence on and can answer
dealing with guest dealing with guest guest
 Suggested
IV. LEARNING PHASES Timeframe
Learning Activities

V. ASSESSMENT Day 5 Learning Task 7:

(Learning Activity Sheets for A. Read each statement carefully and fill-in the blanks with the correct answer.
Enrichment, Remediation or
Assessment to be given on Weeks
1. The tour guide must report to his employer regularly to find out his/her tour
3 and 6) .
2. When assigned a tour, the tour guide must understand the of the
guest.
3. The tour guide must be with the places that the tour group will
visit.
4. Booking , welcome email, and relevant information are the types
of pre-arrival communication.
5. Checking of arrival schedules, checking reservations, verifying are
some of the pre-arrival activities.

B. Answer the questions with honesty.

1. If you were given a chance to be a tour guide someday, what places are
you going to suggests to your guests? Why
2. How will you compare yourself to your favorite place/destination?
3. If you are going to be a tourist destination/tourist spot, what would it
be? Why?

VI. REFLECTION Write your personal insights about the lesson using the prompts below. Write
your answer in your paper.
I understand that

. I realize that

.
I need to learn more about .
Prepared by: Cristy C. Destacamento Checked by: JOEL D. SALAZAR
CSDO Dasmariñas EPS-CSDO Dasmariñas
ROLANDO B. TALON, JR
EPS-SDO Imus City