Chatbots

Historically, chatbots offered rudimentary answers to simplistic questions, most of this was
achieved by identifying specific keywords and returning a canned response.  This was often
frustrating for users but artificial intelligence is transforming this field.

Advancements in Natural Language Processing and machine learning allow chatbots understand
the semantic orientation of each word in a sentence and derive true meaning.  Doing this allows
the chatbot to create some context of what a customer is talking about and ask relevant questions
or provide solutions to customer queries.

Bank of America
one of the largest U.S banks using a voice and text enabled chatbot called Erica.  Erica can send
customers notifications or help customers make better financial decisions.

JPMorgan Chase
Launched a bot called COIN which allows the bank to analyse complex legal contracts faster and
more efficiently than a human ever can.

COIN can also undertake the following tasks:

 parse emails for employees,

 grant access to software systems
 reset passwords.

To date, this has saved the bank 360,000 hours in manpower!

Drones
You‘re probably familiar with pilotless drones, they‘ve been used by the military for years now. 
In recent years, drones have also made the switch from the defence military world to the civilian
world.

Let‘s explore some examples of how drones are using artificial intelligence.

Life Saving
An engineer at the Technical University of Delft, one of the world‘s leading drone research hubs
in the Netherlands, started to investigate if drones could reach a heart attack patient faster than an
ambulance.

By working with ambulance services in Amsterdam, Alec Momont established that the typical
response time for a cardiac arrest call is approximately 10 minutes Momont when onto build a
drone prototype that ships with a DIY defibrillator and is aiming to get there in six minutes. 
Momont‘s vision is for drones to be part of a wider emergency services response team and that
someone witnessing a heart attack could call 112 (the equivalent of 911 in the USor 999 in the
UK) and the call handler would dispatch a drone.  Using a two-way video connected to the
drone, a medic could talk the witness through the necessary steps of using the defibrillator.

One can see the obvious advantage to having such technology in rural areas or difficult to reach
locations

AdTech
This is probably one of the more mature forms of artificial intelligence and machine learning in
operation online.  Have you ever looked at products in Amazon then moments later noticed
similar products being displayed in your Facebook or Twitter feed?

By tracking what you “Like” and what you‘ve viewed and the comments you post and share,
machine learning can, with relative accuracy place marketing creatives in your news feed on
social channels thereby improving conversion rates for business.

AdTech is such a lucrative vertical that companies such as Twitter have launched developer
initiatives like #Promote to encourage the development of AI-based software to drive online
sales.

Applications of Artificial Intelligence In Use Today

Beyond our quantum-computing conundrum, today's so-called A.I. systems are merely advanced
machine learning software with extensive behavioral algorithms that adapt themselves to our
likes and dislikes. While extremely useful, these machines aren't getting smarter in the existential
sense, but they are improving their skills and usefulness based on a large dataset. These are some
of the most popular examples of artificial intelligence that's being used today.

#1 -- Siri

Everyone is familiar with Apple's personal assistant, Siri. She's the friendly voice-activated
computer that we interact with on a daily basis. She helps us find information, gives us
directions, add events to our calendars, helps us send messages and so on. Siri is a pseudo-
intelligent digital personal assistant. She uses machine-learning technology to get smarter and
better able to predict and understand our natural-language questions and requests.

#2 -- Alexa

Alexa's rise to become the smart home's hub, has been somewhat meteoric. When Amazon first
introduced Alexa, it took much of the world by storm. However, it's usefulness and its uncanny
ability to decipher speech from anywhere in the room has made it a revolutionary product that
can help us scour the web for information, shop, schedule appointments, set alarms and a million
other things, but also help power our smart homes and be a conduit for those that might have
limited mobility.
#3 -- Tesla

If you don't own a Tesla, you have no idea what you're missing. This is quite possibly one of the
best cars ever made. Not only for the fact that it's received so many accolades, but because of its
predictive capabilities, self-driving features and sheer technological "coolness." Anyone that's
into technology and cars needs to own a Tesla, and these vehicles are only getting smarter and
smarter thanks to their over-the-air updates.

#4 -- Cogito

Originally co-founded by CEO, Joshua Feast and, Dr. Sandy Pentland, Cogito is quite possibly
one of the most powerful examples of behavioral adaptation to improve the emotional
intelligence of customer support representatives that exists on the market today. The company is
a fusion of machine learning and behavioral science to improve the customer interaction for
phone professionals. This applies to millions upon millions of voice calls that are occurring on a
daily basis.

#5 -- Boxever

Boxever, co-founded by CEO, Dave O’Flanagan, is a company that leans heavily on machine
learning to improve the customer's experience in the travel industry and deliver 'micro-moments,'
or experiences that delight the customers along the way. It's through machine learning and the
usage of A.I. that the company has dominated the playing field, helping its customers to find new
ways to engage their clients in their travel journeys.

#6 -- John Paul

John Paul, a highly-esteemed luxury travel concierge company helmed by its astute founder,
David Amsellem, is another powerful example of potent A.I. in the predictive algorithms for
existing-client interactions, able to understand and know their desires and needs on an acute
level. The company powers the concierge services for millions of customers through the world's
largest companies such as VISA, Orange and Air France, and was recently acquired by Accor
Hotels.

#7 -- Amazon.com

Amazon's transactional A.I. is something that's been in existence for quite some time, allowing it
to make astronomical amounts of money online. With its algorithms refined more and more with
each passing year, the company has gotten acutely smart at predicting just what we're interested
in purchasing based on our online behavior. While Amazon plans to ship products to us before
we even know we need them, it hasn't quite gotten there yet. But it's most certainly on its
horizons.

#8 -- Netflix
Netflix provides highly accurate predictive technology based on customer's reactions to films. It
analyzes billions of records to suggest films that you might like based on your previous reactions
and choices of films. This tech is getting smarter and smarter by the year as the dataset grows.
However, the tech's only drawback is that most small-labeled movies go unnoticed while big-
named movies grow and balloon on the platform.

#9 -- Pandora

Pandora's A.I. is quite possibly one of the most revolutionary techs that exists out there today.
They call it their musical DNA. Based on 400 musical characteristics, each song is first manually
analyzed by a team of professional musicians based on this criteria, and the system has an
incredible track record for recommending songs that would otherwise go unnoticed but that
people inherently love.

#10 -- Nest

Most everyone is familiar with Nest, the learning thermostat that was acquired by Google in
January of 2014 for $3.2 billion. The Nest learning thermostat, which, by the way, can now be
voice-controlled by Alexa, uses behavioral algorithms to predictively learn from your heating
and cooling needs, thus anticipating and adjusting the temperature in your home or office based
on your own personal needs, and also now includes a suite of other products such as the Nest
cameras.

6. Image Editing — Remove Background & Enhance Resolution

AI is also being extensively used in image editing. remove.bg (visit) is one of the popular
websites to remove the background of an image through AI. What used to take minutes through
the Lasso tool can now be down algorithmically in just a few seconds.
Next, you have the “Enhance” tool that has finally arrived on professional image editing
programs. Image editors can now literally enhance an image with the click of a button. Adobe
recently introduced the Super Resolution feature that enhances the pixel by a factor of four,
effectively improving detail, sharpness, and resolution of the image. It uses Machine Learning to
interpolate adjacent pixels and reduce artifacts.

Natural language processing

Many customer service teams use natural language processing today in their customer experience
or voice of the customer programs. By having the system transcribe interactions across phone,
email, chat and SMS channels and then analyze the data for certain trends and themes, an agent
can meet the customer's needs more quickly. Previously, analyzing customer interactions was a
lengthy process that often involved multiple teams and resources. Now, natural language
processing eliminates these redundancies to create deeper and more efficient customer
satisfaction.

AI training

As the COVID-19 pandemic forced employees into remote positions, many training teams began
using AI to construct simulations to test employee aptitude for handling various situations.
Previously, the training involved a blend of classroom training, self-paced learning and a final
assessment -- a routine that's much harder to implement in remote or hybrid offices. With AI
taking the role of the customer, new agents can test out dozens of possible scenarios and practice
their responses with natural counterparts to ensure that they're ready to support any issue a user
or customer may have.
 Performance
Agent Environment Actuator Sensor
Measure
Hospital Patient’s health, Prescription, Symptoms,
Hospital, Doctors,
Management Admission process, Diagnosis, Scan Patient’s
Patients
System Payment report response
The comfortable trip, Steering wheel,
Automated Car Roads, Traffic, Camera, GPS,
Safety, Maximum Accelerator, Brake,
Drive Vehicles Odometer
Distance Mirror
Maximize scores, Classroom, Desk,
Smart displays, Eyes, Ears,
Subject Tutoring Improvement is Chair, Board, Staff,
Corrections Notebooks
students Students
Example of Agents with their PEAS representation
Performance
Agent Environment Actuator Sensor
Measure

Team mates,
Number of goals, Opposition, Camera.
Soccer Player Joint angles,
Penalties scored, Ground, Proximity sensor,
Robot Motors
Speed of players Goal, Infrared sensor
Referee

Student, Display of exercise,

Interactive Student Feedback,
Tutor, Suggestions to students, Keyboard entry
English Tutor Student’s score on
Testing agency Correction of errors
test

Conveyor belt with

Part Picking Percentage of parts Camera, joint angle
parts, Jointed arm and hand
Robot in correct bins sensors
Bins

Screen display
Patient,
Medical diagnosis Healthy patient, (question, tests, Keyboard (for entry
Hospital,
system Minimized cost diagnoses, treatment, of data)
Staff
referrals)

Steering, Camera,
Roads,
Safe, Accelerators, Speedometer,
Automated Taxi Pedestrians,
Fast, Comfortable, Brake, GPS,
Driver Customers,
Maximize profits Horn, Accelerometer,
Traffic
Signal Sonar

Vacuum Cleaner Cleanness, Room, Wheels, Camera,

Efficiency, Table, Brushes, Dirt detection
Battery life, Wood floor, Vacuum Extractor sensor,
Security Carpet, Cliff sensor,
Various obstacles Bump sensor,
 Performance
Agent Environment Actuator Sensor
Measure

Infrared wall
sensor

Valves,
Maximum purity, Temperature,
Refinery Refinery, Pumps,
Yield, Pressure,
Controller Operators Heaters,
Safety Chemical sensors
Displays

Satellite Image Correct Downlink from Display categorization of

Colour pixel arrays
Analysis System categorization orbiting satellite the scene

Prices, Website, Eyes,

Online Book User,
Shipping time, Internet, Information,
Shopping Correct Information
Ease of site PC Book pictures