22/06/2021 Quality Control and Improvement with MINITAB - - Unit 3 - Week 1
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NPTEL (https://swayam.gov.in/explorer?ncCode=NPTEL) » Quality Control and Improvement with
MINITAB (course)
Course
outline Objective Assignment 1
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How does an Due on 2021-02-24, 23:59 IST.
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course work?
1) Which of the following is not a part of Quality philosophy? 0 points
Week 0
Constancy of purpose
Week 1 Drive fear
Management by objectives
Lecture 01:
Abolish quotas
Introduction of
Quality (unit? No, the answer is incorrect.
unit=19&lesson=23) Score: 0
Accepted Answers:
Lecture 02: Abolish quotas
Voice of the
Customer and 2) Which of the following is not a core principle of the total quality? 1 point
Kano Model
(unit? meeting or exceeding the customer’s quality expectations
unit=19&lesson=24) continuous improvement
Lecture 03: companywide participation and teamwork
Quality
cost cutting to improve short term profitability
Function
Deployment No, the answer is incorrect.
(unit? Score: 0
unit=19&lesson=25) Accepted Answers:
cost cutting to improve short term profitability
Lecture 04:
Critical to 3) Which of the following do not represent dimensions the quality principles of 1 point
Quality employee involvement and teamwork?
Characteristics
(unit? partnerships
unit=19&lesson=26)
management by objectives
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22/06/2021 Quality Control and Improvement with MINITAB - - Unit 3 - Week 1
Lecture 05: empowerment
Data
self-managed teams
Visualization
for Quality No, the answer is incorrect.
Control and Score: 0
Improvement Accepted Answers:
(unit? management by objectives
unit=19&lesson=27)
4) Graphical and statistical methods to analyze data are referred to as _______ of total 1 point
Quiz : quality?
Objective
Assignment 1 practices
(assessment?
name=21)
tools& techniques
actions
Subjective
Assignment 1 process elements
(/noc21_mg47/subjective? No, the answer is incorrect.
name=22) Score: 0
Accepted Answers:
Assignment
tools& techniques
solutions-1
(unit? 5) Which of the following cannot be considered a foundation principle of quality? 1 point
unit=19&lesson=52)
customer focus
Weekly
Feedback continuous improvement and learning
(unit? tight managerial control
unit=19&lesson=28)
participation and learning
Download
No, the answer is incorrect.
Videos (unit?
Score: 0
unit=19&lesson=29)
Accepted Answers:
tight managerial control
Week 2
6) In the context of total quality, companies are encouraged to make long term 1 point
Week 3 commitments to which of the following stakeholders?
(i)employees
Week 4 (ii)customers
(iii)suppliers
Week 5
(iii)
Week 6 (ii), (iii)
(i), (iii)
Week 7 (i),(ii),(iii)
No, the answer is incorrect.
Week 8 Score: 0
Accepted Answers:
(i),(ii),(iii)
7) New management styles associated with quality include which of the following 1 point
characteristics:
i)empowering employees
ii)encouraging teamwork
iii)solving problems with data
(i), (iii)
(ii), (iii)
https://onlinecourses.nptel.ac.in/noc21_mg47/unit?unit=19&assessment=21 2/7
22/06/2021 Quality Control and Improvement with MINITAB - - Unit 3 - Week 1
(i), (ii), (iii)
(i), (ii)
No, the answer is incorrect.
Score: 0
Accepted Answers:
(i), (ii), (iii)
8) Studies have shown that quality is ________ related to increased market share and 1 point
profitability.
Positively
Negatively
No relation
Cannot say
No, the answer is incorrect.
Score: 0
Accepted Answers:
Positively
9) Top management is typically actively involved with quality at which level of the 1 point
company?
process level
performance level
organizational level
both (a) and (b)
No, the answer is incorrect.
Score: 0
Accepted Answers:
organizational level
10) At the ________ level, organizational units are classified as functions or 1 point
departments.
internal
process
performance
organizational
No, the answer is incorrect.
Score: 0
Accepted Answers:
process
11) Which of the following correctly matches a criterion (or definition) of quality with its 1 point
correct explanation?
Manufacturing-based criteria – If a product conforms to design specifications, it has good
quality.
Value-based criteria – Quality is something that is intuitively understood but nearly
impossible to communicate such as beauty or love.
User-based criteria – Quality is found in the components and attributes of a product.
Judgmental criteria – If the product is perceived as providing good value for the price, it
has good quality.
h i i
https://onlinecourses.nptel.ac.in/noc21_mg47/unit?unit=19&assessment=21 3/7
22/06/2021 Quality Control and Improvement with MINITAB - - Unit 3 - Week 1
No, the answer is incorrect.
Score: 0
Accepted Answers:
Manufacturing-based criteria – If a product conforms to design specifications, it has good
quality.
12) Which of the following questions are best asked by individuals using the 1 point
performance level view of quality?
What are the key markets that our company serves?
Which organizational processes have the most impact on customer-driven performance
standards?
What is the specific standard for each requirement?
Both (a) and (b)
No, the answer is incorrect.
Score: 0
Accepted Answers:
What is the specific standard for each requirement?
13) A large number of fast-food restaurants offer burger. We identified 4. A service is so-1 point
called ‘excellent’ for fast food if it provides very quick service to deliver the burger. We recorded
time taken to receive the burger for 100 customers in each restaurant. Box plot of the data
collected on service time (in Seconds) to deliver is shown below. Which restaurant you will
choose for good service on the given information?
Hardes
Subway
McDonald
Nirula
No, the answer is incorrect.
Score: 0
Accepted Answers:
https://onlinecourses.nptel.ac.in/noc21_mg47/unit?unit=19&assessment=21 4/7
22/06/2021 Quality Control and Improvement with MINITAB - - Unit 3 - Week 1
McDonald
14) Which statements are correct about Quality? 1 point
(I)Measuring and controlling the CTQ’s that make up the goal
(II)Reducing Variability of CTQ’s
(III)Delighting the Customers
(I) (II)
(I)(II)(III)
(II)(III)
(I)(III)
No, the answer is incorrect.
Score: 0
Accepted Answers:
(I)(II)(III)
15) Which of the following may not lead to quality management practices in purchasing 1 point
and receiving department?
selecting a supplier who bids the lowest price on a supply contract
training suppliers in quality improvement methodology
retaining suppliers that meet expectations for superior quality
requiring suppliers to provide proof of capable processes
No, the answer is incorrect.
Score: 0
Accepted Answers:
selecting a supplier who bids the lowest price on a supply contract
16) Which of the following tool can be used as a risk assessment technique from activity 1 point
level to system level?
Pareto diagram
Pie diagram
Benchmarking
Job Scheduling
No, the answer is incorrect.
Score: 0
Accepted Answers:
Pareto diagram
17) The combination of Six Sigma and lean manufacturing is known as ______ 1 point
Lean Sigma
Lean Two Sigma
Lean Six Sigma
Lean Three Sigma
No, the answer is incorrect.
Score: 0
Accepted Answers:
Lean Six Sigma
18) In a Box plot, a centerline given in the box represents 1 point
Mean
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22/06/2021 Quality Control and Improvement with MINITAB - - Unit 3 - Week 1
Median
First quartile
Third quartile
No, the answer is incorrect.
Score: 0
Accepted Answers:
Median
19) In a University, students are complaining that their poor marks in the final exam are 1 point
due to theout-of-syllabus questions. Then the principal has to only concentrate on which of the
following process:
Teaching process.
Process to prepare the syllabus.
Process to setting the question papers.
Process to evaluate the answer script.
No, the answer is incorrect.
Score: 0
Accepted Answers:
Process to setting the question papers.
20) Closely observe the two graphs 1 point
Seeing the above figure it is clear that
Figure (i) will have less correlation coefficient (r ) than Figure (ii)
Figure (i) will have larger correlation coefficient (r ) than Figure (ii)
Both will have equal correlation coefficient (r )
Correlation of Figure(i) is more than two times of Figyre(i)
No, the answer is incorrect.
Score: 0
Accepted Answers:
Figure (i) will have larger correlation coefficient (r ) than Figure (ii)
21) A product design QFD shows an interrelationship matrix between customer VOC 1 point
and CTQ. If a row in QFD relationship matrix shows 'no association with any of the column, then
it means:
https://onlinecourses.nptel.ac.in/noc21_mg47/unit?unit=19&assessment=21 6/7
22/06/2021 Quality Control and Improvement with MINITAB - - Unit 3 - Week 1
A VOC is unnecessary and can be dropped from QFD
A VOC is not addressed in the design prototype
A CTQ is unnecessary and does not address any VOC
(b) and (c)
No, the answer is incorrect.
Score: 0
Accepted Answers:
A VOC is not addressed in the design prototype
22) The Roof of aQFD diagram shows the interrelationships between: 1 point
pair of CTQ’s
VOC’s and CTQ’s
competitor’s evaluation
pair of VOC’s
No, the answer is incorrect.
Score: 0
Accepted Answers:
pair of CTQ’s
https://onlinecourses.nptel.ac.in/noc21_mg47/unit?unit=19&assessment=21 7/7
