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Mistreated in A Medical Setting

Section 1557 of the Affordable Care Act prohibits discrimination in medical settings based on sex and disability, including gender identity. Filing a grievance is important for documenting mistreatment, which can help advocate for better policies and training in healthcare systems. Complaints can be filed with internal grievance processes, the Kentucky Commission on Human Rights, or the U.S. Department of Health and Human Services Office for Civil Rights within 180 days of the incident.

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Kentucky Trans Health Justice
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8K views2 pages

Mistreated in A Medical Setting

Section 1557 of the Affordable Care Act prohibits discrimination in medical settings based on sex and disability, including gender identity. Filing a grievance is important for documenting mistreatment, which can help advocate for better policies and training in healthcare systems. Complaints can be filed with internal grievance processes, the Kentucky Commission on Human Rights, or the U.S. Department of Health and Human Services Office for Civil Rights within 180 days of the incident.

Uploaded by

Kentucky Trans Health Justice
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Mistreated in A Medical Setting?

File a Grievance!
Section 1557 of the Affordable Care Act prohibits discrimination

based on sex and disability, which includes gender identity,

transgender status, or sex stereotypes. This applies to hospitals,

health programs, and facilities receiving federal funding.

Why Is It Important to File a Grievance?


Having a written record will be helpful if you wish to pursue damages in

the future.

Having a record of every complaint against larger hospital systems can

help signal to them that they need to make a change.

Having those records, especially if you alert us when you make a

complaint, can give us and other community organizations leverage

to advocate for better policies and training.

It's important for them to see there's a problem, even if we as a

community already see it.

As soon as you can try to write down all of the details of the
experience that you can.
The name of each person you interacted with throughout your visit.

The times of each incident, to the best of your ability.

Direct quotes from the people you interacted with.

Keep records of any complaints.


Where Can You File a Grievance? (You can do all three)
1) If the incident was at one of the major healthcare/hospital systems,

they will have an internal grievance process.

2) Kentucky Commission on Human Rights, medical facilities will

be under the "Public Accommodations" category. This must be done

within 180 days from the incident.

3) Complaint with U.S. Department of Health and Human Services


Office for Civil Rights. This also must be done within 180 days from
the incident.

Grievance Links
U.S. Department of Health and Human Services Office for Civil Rights:
https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

Kentucky Commission on Human Rights:


https://secure.kentucky.gov/formservices/KCHR/Complaint/

Norton:
https://nortonhealthcare.com/contact-us/patient-feedback-form/

Baptist:
Call 800.783.2318 to file a grievance

UK Healthcare:
Call 859-257-2178 or email UKHCCustomerService@uky.edu.

If you are unsure of how to fill out these grievance forms or unsure if

this is the correct process for you, you can contact us at

transhealth@khjn.org and we will do our best to answer your


questions or connect you with someone who can

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